Trason Motors

we offer a days return policy on everything we sell. If a buyer returns and item to us for any reason, we offer a no questions asked full refund of the amount that they paid to us. In this case, we have not received anything back from the buyer as of today. We
will be happy to research this further and if the buyer provides a track #, we will see where the package is at and check with the post office. The buyer may reply here for their convenience

tracking shows item was enroute for some time with ***, we apologize that they delayed it. if the buyer has a problem with an item, we will also be happy to help, but the following tips may help them so they don't have to return anything: Sorry for your trouble, but will be happy to help.First, if your device is not reaching 100% and seems to be stuck on a lower % of charge, try unplugging your phone or ipad or ipod from the cable and then plugging it back in. When you see the little lightning icon in the top right, that means that it is charging again. Sometimes simply re-setting it like instantly fixes the problem.Second, make sure you are not plugging into the usb port of a computer, the newer phones require more power, that can usually only be supplied by a wall or car charger. If they are not getting enough power, they most often will display a message that the item is not certified and may not work correctly. Also, any cable, even *** cables, even when plugged into a proper charger, if they have a problem, will display this message; the phone detects that something is plugged in and that not enough power is being transmitted, or perhaps no power at all if the cable has broken.Next, make sure your phone port where you plug in the cable is clean, try blowing out any dirt or lint which may be in there. You can use a computer keyboard dusting can or just try blowing into the hole, to get out any dust. You would be surprised how much dust and lint can build up in there over time.Also please note, that once an ipad has reached full charge, it is for it to display the message "NOT CHARGING."Try our cable with your own charger and then vice versa.Whatever is not working, just sent it back to us, so that we receive it within days of the original purchase date, at:***
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*** *** ** ***I will then replace the part with a new one that I personally test for you. Alternatively, you can request a refund by including a note in with your return

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I want my money back. I no longer need or want these items. I've had to wait so long to get any response that I ordered my lost (Yes they were lost as far as I am concerned. Like I stated previously, I wrote to the company several times regarding this issue and haven't gotten a reply or an update in weeks. They deliberately ignored my requests, at least three) items through another company so I am afraid those items will now be redundant. How do they say it? You snooze, you lose.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have tracked the item and it was delivered yesterday. we are happy to help.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Hcorreere]
correct! I initially asked nicely for the missing product that I Paid For! After being denied numerous times, I then asked for a refundSo when I finally want my money back, that's when you want to send me your cheap product? No thank youYou should've just gave me a refund to begin withBut then again, it wouldn't have came this far if this business did what I asked to begin withTHEY ARE IN THE WRONG AND THEY KNOW THAT.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by SuperGoodDeals.com, Inc. regarding complaint ID ***.Sincerely,*** ***

We would be happy to accept your product back for either a refund or exchange. Just include a note in with your return. As of today, we do not yet have anythnig back from you. Our return address is: SGD Inc.*** ** ***
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** *** Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Mailed it over two months ago
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

we have followed up with *** and this was delivered today: *** ***. We apologize for the delay within *** and are happy to have helped

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are lying, I didn't receive my items in order to return them. I still want my money returned. If they won't credit my account then they need to resend my purchase. Period. Once I receive it, I'll be happy to return it since it is completely redundant. I am not willing to allow this company to take my money with nothing in return. They may not be to blame for losing my purchase but they are responsible for customer satisfaction. Honestly, this is not the way to run a business. I want my money back and I am no longer willing to negotiate. They had the opportunity but they ruined it by ignoring my very reasonable requests. Must I send copies of all my correspondence with them? Because I will if I am pushed to it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
THIS CROOK CAN KEEP THE PRODUCT BUT HE WILL NOT KEEP MY MONEYI DID NOT ASK FOR THEM TO RESEND ANY OF THEIR CHEAP BOOT LEG PRODUCTSI DEMANDED A REFUND AND I WILL GET IT ONE WAY OR ANOTHERI'VE INVESTIGATED THAT THIS COMPANY HAS BEEN DOING THIS FOR TOO LONG, SCAMMING PEOPLE AND THE POSTAL SERVICE WHICH IS ILLEGALA PHOTO OF THE OPEN PACKAGES THEY SEND OUT IS ATTACHED. :-) COOL
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

we apologize for the late reply, we have been hard at work making our new website user friendly. We have looked into his complaint and see that it was delivered earlier today. We shipped it on time, see tracking below and apologize for the slower than delivery with
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we have looked into this case and it was shipped via *** ***, which shows delivered to the buyer. We are happy to have helped

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]First let me say that I did leave two messages on the voice mail of the phone number that was listed on the website. However, that is not relevant at this point. I have tried several of the remedies given and none of them solved the problem. Some of the cables do not charge at all and some of them at a lesser percentage than 100%. I have already spent $40+ with another company purchasing cables and chargers so I am not willing to take another chance on this suppliers products. I would like a full refund. I will be returning his products within the next two - three days.I do appreciate their willingness to work with me.Thank you, Revdex.com, for your help in this matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not receive the item that was advertisedI ordered an *** ipad mini chargerWhat I received was a made in China knockoff that did not workI have tried to contact the business multiple times and have not received a responseI do not have a tracking number as I mailed the charger back regular mailThe cost of shipping was almost as much as the item so I chose to mail standard The item was mailed back 4/*/ I have not received my requested refund nor will the business respond to my emails
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The consumer was shipped what was advertised. If the consumer is unhappy, we offer a days return policy. They should return it to us at: SuperGoodDeals.com*** *** *** ***
*** *** ** *** As of today, we do not have anything back from them.
If they have a track #, we will be happy to contact usps to see if they can locate it. Thanks and glad to help

In the interest of goodwill, I have sent the customer a refund check today for $+ $for return postage, a copy of which appears below (attached) Although she stated she mailed it back, we did not receive it back Please change the status of this case to resolved and update our file accordingly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I would just like a refundIt looks like the package again was undeliverableI no longer want the itemJust my money back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

this items was shipped on time and *** picked it up. Track info appears below. However this item appears to be delayed with *** and we have put in a complaint to *** to have them trace the package. If there is no movement within days, we will then replace the package
for the buyer and they can keep both packages, if the original one still arrives. Also, we have voicemail on our phone number, but we have not received a message from the buyer. Perhaps they were misdialing? Here is the tracking info:Tracking Number: *** In-Transit Product & Tracking Information See Available Actions ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I obviously have to try something else since these people are rude This is FRAUD and this business needs to STOP taking consumers hard earned dollars! I will contact the FTC and CPSC to get my $back because I did NOT receive the services requested for this price I received the "FREE" delivery which took more than "day priority shipping" to get to me!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***