Today’s Date: 11/28/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Mr [redacted] , to address the contents of their correspondenceThe customer states continued technical concernsAt this time the agent has been unable to reach the customer nor has the customer responded to the agents correspondenceDell regrets any inconvenience caused and we ask the customer to contact the representative at [redacted] @Dell.com should they still require assistance.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Mr [redacted] expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the computer was purchased from a third party so a return to Dell for a refund would not be an option Dell cannot warrant that any Dell product will operate error free or without interruption and unforeseen delays in providing parts or third party on-site service may occur despite our efforts to provide the best support possible Dell’s Terms of Sale indicate Dell is not responsible for a Dell product not being available for use or personal applications Since the date of the original submission, a Dell representative contacted Mr [redacted] to discuss his concerns Mr [redacted] requested a refund however, as the purchase was not directly from Dell, there is no process in place by which a refund could be processed by Dell and his request was denied Our representative offered to provide assistance with support, per the terms of Dell’s Limited Hardware Warranty which Mr [redacted] declined We remain available to assist per the terms of the warranty and our other policies Should he reconsider, our representative provided contact information and will remain available should Mr [redacted] want follow up assistance in this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has agreed to replace the customer’s computer and they have now received the replacement Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionWe apologize for the confusion with the updatesThe customer was provided to option for the system to be sent into the depot for repair which is in line with the terms and conditions of the warrantyWe respectfully deny the customer’s request for a return due to our day return policyIf the customer would like to move forward with the resolution offered he may contact the representative by emailing [redacted] @dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Please see below email traffic between [redacted] at Dell and myself The below traffic is after she called me, inquired about my address, then said she apologized about the address mixup and when I asked what she was talking about she hung up on me From: [redacted] < [redacted] @yahoo.com> Date: April 19, at 22:20:GMT+ To: [redacted] [redacted] @dell.com Subject: Re: Revdex.com complaint I clicked the link you sent in the email and it shows it was delivered to a PO box in Austin Texas [redacted] On Apr 19, 2017, at 21:02, < [redacted] [redacted] @dell.com> < [redacted] [redacted] @dell.com> wrote: Hello Mr***, Please announce when the order # [redacted] arrive to the below ship to address to make a refuse: [redacted] Ship to Address A [redacted] , US Return Authorization Number: [redacted] My contact information is below should you require further assistance Warm regards, [redacted] North America l Executive Escalations Management Dell | Global Business Operations Office ***-***- [redacted] EXT [redacted] Round Rock, Texas, USA [redacted] [redacted] @Dell.com Work schedule 8:00am- 5:00pm CST Monday-Friday CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential or proprietary informationAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message From: [redacted] , [redacted] Sent: Monday, April 17, 4:PM To: ' [redacted] ***' < [redacted] @yahoo.com> Subject: RE: Revdex.com complaint Importance: High Hello Mr***, Thank you for contacting the Dell Executive Escalation team This is with reference to the Revdex.com correspondence that reached our corporate office We appreciate you having taken the time to bring our attention to this incident Please announce when the order # [redacted] arrive to the below ship to address to make a refuse: Ship to Address A [redacted] Return Authorization Number: [redacted] My contact information is below should you require further assistance Warm regards, [redacted] North America l Executive Escalations Management Dell | Global Business Operations Office ***-***- [redacted] EXT [redacted] Round Rock, Texas, USA [redacted] [redacted] @Dell.com Work schedule 8:00am- 5:00pm CST Monday-Friday CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential or proprietary informationAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message From: [redacted] [mailto: [redacted] @yahoo.com] Sent: Friday, March 31, 8:AM To: [redacted] , [redacted] < [redacted] _ [redacted] @Dell.com> Subject: Revdex.com complaint Sir or Ma'am, I received a notice via the Revdex.com that you are working with me on a return for a refund but I have not heard from you since I replied to your email on March Please advise on the status of this issue Thanks in advance Mr [redacted] Regards, *** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] follow up with the customer and explained the software is not pre-installed on a exchange but did offer to assist with installing itThe representative also explained software support is a fee based service if she is needing additional helpIn regards to the customers concern about the batteries length of time this can be affected by what the customer running in the backgroundWe respectfully deny the customer’s request for a new systemThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Ms [redacted] on July 29, under FedEx Tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: it is completely untrue I finally received an e-mail from Dell's representative on January 11, indicating that he had been on leave how was he suppose to be attempting to contact me So does this mean that no other representative from Advance Resolutions could response to three other e-mails that were sent for support This confirms what poor support Dell provides My issues were resolved by an HP representative who went above and beyond by assisting me with issues that Dell support would not do I will never purchase another Dell product due to their complete lack of support of their products and service nor would I recommend any of the products to anyone I sincerely hope that my complete dissatisfaction for Dell's poor service appears for all to see Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer Dell never received a copy of the police report or contact info from the police Without this info Dell was not able to raise a refund request and now it is well beyond the day time limit to run a tracer on the shipment Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer that Dell records show the system being back at (returned to) Dell with no records of being sold to [redacted] and [redacted] Dell is unable to assist due to our records showing it returned Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: they said, "The customer did not respond to further follow up calls and emails." This is a complete and utter lie! They have never ever tried to call me and I have responded to every single email that they have sent me every single timeCan we just end this base on the fact that they have absolutely no problem with lying to Revdex.com during these proceedings? Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Credits have been dispatched and our records indicate they have been applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] authorized a credit and followed up with the customer to confirm it has postedThe Please have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Dell representative [redacted] worked with Mr [redacted] to get him a gift cardThe request was submitted and the gift card issuedMr [redacted] confirmed that he received the gift cardOur representative may be reached at [redacted] @dell.com.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed an Operating System media and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed products returnOur records show that that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I received a call from [redacted] Raj at 7:pm on 03/16/indicating that this was still a pending issue Based upon that conversation it is my understanding that a check was not mailed as indicated Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has spoken with the customer regarding his concerns The customer had placed this order online himself, selecting the configuration of his choice As he states in his letter of complaint to the Revdex.com, he had the computer in his possession in August and began to experience some problems with the connection sometime in November It is very unlikely the wrong part shipped with the computer Based on our records the customer has been informed the problem is a software issue; specifically the drivers need to be updated and if necessary an Operating System Reinstall would be the next best option in fixing the connectivity issues the customer says he is having with his system Additionally, during the trouble-shooting process, the technician documented the hardware passed all diagnostics [redacted] has offered to assist the customer but he declined the offer We certainly do apologize for any frustration or inconvenience this issue may have caused the customer; but we are here to address the matter per the Terms and Conditions of the Hardware warranty Please have the customer contact our representative directly by email at ***_ [redacted] @Dell.com if they should change their mind and decide they would like to accept ***’s assistance; we will be happy to reopen the case and address Mr***’s technical concerns at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell has been avoiding this problem waiting for my warranty to expire to even make this claim that they are no longer responsibleWhich isn't even a valid claim since my issue remains the same as it has been throughout my entire experience with this computer, spanning back to when my warranty was active.It was only due to Dell's poor, slow, ineffective, and negligent customer support that this issue took so long to be acknowledged causing my warranty ever expired.It is also important to note that this is the first time I've heard Dell use this excuseTheir mention of their notifying me about this is a direct lie, and I have email proof to back it upAlso, I have requested a simple refund to settle the matter and Dell has yet to acknowledge/present this information to me.So this is also the first time I'm hearing about this excuse about returns as wellIt's also an invalid excuse since the company (Microcenter) would reimburse Dell either monetarily or by sending back the faulty computer after I receive my refund and return the computer.I also specifically stated that I would even mail the computer to Dell myself in exchange for my rightful refund.This problem was not the fault of Microcenter, but was the fault of DellAll Dell needs to do is give me a refund for my computerI've already proved extensively that the computer was produced faulty, and the problems were Dell's responsibility.After they denied recalling the computers, and repairing my own computer in particular, I politely offered to settle the problem by simply returning and refunding my computer.They ignored my request, and only replied by stating that they will not replace the video card once againThis wasn't even the point of my email, as they ignored my messages once again.This is the first I'm hearing about these new excuses, and neither of which are even fair to claim At this rate I just want my money back from this whole endeavorI'll be satisfied with a full refund, and never having business with this company ever again.But they need to own up to their own problems, and at the very least accept a return of their faulty product that they they knowingly neglected for over a year, causing my own warranty to expire in the time being.For this to even be claimed at this point, it must have been an intentional action on Dell's partWhich is incredibly coldhearted to say the leastAnd whoever this [redacted] guy is should lose his job for just lying to the Revdex.com twice Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: They have lost a costomer they had since by refusing to replace the recently purchased computer with a new one I am shocked by this poor coustomer service After purchasing a computer that required repairs In months and after the third repair was returned to me still still broken they simply replaced it with a refurbished model Regards, [redacted]
Today’s Date: 11/28/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Mr [redacted] , to address the contents of their correspondenceThe customer states continued technical concernsAt this time the agent has been unable to reach the customer nor has the customer responded to the agents correspondenceDell regrets any inconvenience caused and we ask the customer to contact the representative at [redacted] @Dell.com should they still require assistance.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Mr [redacted] expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the computer was purchased from a third party so a return to Dell for a refund would not be an option Dell cannot warrant that any Dell product will operate error free or without interruption and unforeseen delays in providing parts or third party on-site service may occur despite our efforts to provide the best support possible Dell’s Terms of Sale indicate Dell is not responsible for a Dell product not being available for use or personal applications Since the date of the original submission, a Dell representative contacted Mr [redacted] to discuss his concerns Mr [redacted] requested a refund however, as the purchase was not directly from Dell, there is no process in place by which a refund could be processed by Dell and his request was denied Our representative offered to provide assistance with support, per the terms of Dell’s Limited Hardware Warranty which Mr [redacted] declined We remain available to assist per the terms of the warranty and our other policies Should he reconsider, our representative provided contact information and will remain available should Mr [redacted] want follow up assistance in this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has agreed to replace the customer’s computer and they have now received the replacement Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionWe apologize for the confusion with the updatesThe customer was provided to option for the system to be sent into the depot for repair which is in line with the terms and conditions of the warrantyWe respectfully deny the customer’s request for a return due to our day return policyIf the customer would like to move forward with the resolution offered he may contact the representative by emailing [redacted] @dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Please see below email traffic between [redacted] at Dell and myself The below traffic is after she called me, inquired about my address, then said she apologized about the address mixup and when I asked what she was talking about she hung up on me From: [redacted] < [redacted] @yahoo.com> Date: April 19, at 22:20:GMT+ To: [redacted] [redacted] @dell.com Subject: Re: Revdex.com complaint I clicked the link you sent in the email and it shows it was delivered to a PO box in Austin Texas [redacted] On Apr 19, 2017, at 21:02, < [redacted] [redacted] @dell.com> < [redacted] [redacted] @dell.com> wrote: Hello Mr***, Please announce when the order # [redacted] arrive to the below ship to address to make a refuse: [redacted] Ship to Address A [redacted] , US Return Authorization Number: [redacted] My contact information is below should you require further assistance Warm regards, [redacted] North America l Executive Escalations Management Dell | Global Business Operations Office ***-***- [redacted] EXT [redacted] Round Rock, Texas, USA [redacted] [redacted] @Dell.com Work schedule 8:00am- 5:00pm CST Monday-Friday CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential or proprietary informationAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message From: [redacted] , [redacted] Sent: Monday, April 17, 4:PM To: ' [redacted] ***' < [redacted] @yahoo.com> Subject: RE: Revdex.com complaint Importance: High Hello Mr***, Thank you for contacting the Dell Executive Escalation team This is with reference to the Revdex.com correspondence that reached our corporate office We appreciate you having taken the time to bring our attention to this incident Please announce when the order # [redacted] arrive to the below ship to address to make a refuse: Ship to Address A [redacted] Return Authorization Number: [redacted] My contact information is below should you require further assistance Warm regards, [redacted] North America l Executive Escalations Management Dell | Global Business Operations Office ***-***- [redacted] EXT [redacted] Round Rock, Texas, USA [redacted] [redacted] @Dell.com Work schedule 8:00am- 5:00pm CST Monday-Friday CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential or proprietary informationAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message From: [redacted] [mailto: [redacted] @yahoo.com] Sent: Friday, March 31, 8:AM To: [redacted] , [redacted] < [redacted] _ [redacted] @Dell.com> Subject: Revdex.com complaint Sir or Ma'am, I received a notice via the Revdex.com that you are working with me on a return for a refund but I have not heard from you since I replied to your email on March Please advise on the status of this issue Thanks in advance Mr [redacted] Regards, *** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] follow up with the customer and explained the software is not pre-installed on a exchange but did offer to assist with installing itThe representative also explained software support is a fee based service if she is needing additional helpIn regards to the customers concern about the batteries length of time this can be affected by what the customer running in the backgroundWe respectfully deny the customer’s request for a new systemThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Ms [redacted] on July 29, under FedEx Tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: it is completely untrue I finally received an e-mail from Dell's representative on January 11, indicating that he had been on leave how was he suppose to be attempting to contact me So does this mean that no other representative from Advance Resolutions could response to three other e-mails that were sent for support This confirms what poor support Dell provides My issues were resolved by an HP representative who went above and beyond by assisting me with issues that Dell support would not do I will never purchase another Dell product due to their complete lack of support of their products and service nor would I recommend any of the products to anyone I sincerely hope that my complete dissatisfaction for Dell's poor service appears for all to see Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer Dell never received a copy of the police report or contact info from the police Without this info Dell was not able to raise a refund request and now it is well beyond the day time limit to run a tracer on the shipment Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer that Dell records show the system being back at (returned to) Dell with no records of being sold to [redacted] and [redacted] Dell is unable to assist due to our records showing it returned Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: they said, "The customer did not respond to further follow up calls and emails." This is a complete and utter lie! They have never ever tried to call me and I have responded to every single email that they have sent me every single timeCan we just end this base on the fact that they have absolutely no problem with lying to Revdex.com during these proceedings? Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Credits have been dispatched and our records indicate they have been applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] authorized a credit and followed up with the customer to confirm it has postedThe Please have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Dell representative [redacted] worked with Mr [redacted] to get him a gift cardThe request was submitted and the gift card issuedMr [redacted] confirmed that he received the gift cardOur representative may be reached at [redacted] @dell.com.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed an Operating System media and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed products returnOur records show that that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I received a call from [redacted] Raj at 7:pm on 03/16/indicating that this was still a pending issue Based upon that conversation it is my understanding that a check was not mailed as indicated Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has spoken with the customer regarding his concerns The customer had placed this order online himself, selecting the configuration of his choice As he states in his letter of complaint to the Revdex.com, he had the computer in his possession in August and began to experience some problems with the connection sometime in November It is very unlikely the wrong part shipped with the computer Based on our records the customer has been informed the problem is a software issue; specifically the drivers need to be updated and if necessary an Operating System Reinstall would be the next best option in fixing the connectivity issues the customer says he is having with his system Additionally, during the trouble-shooting process, the technician documented the hardware passed all diagnostics [redacted] has offered to assist the customer but he declined the offer We certainly do apologize for any frustration or inconvenience this issue may have caused the customer; but we are here to address the matter per the Terms and Conditions of the Hardware warranty Please have the customer contact our representative directly by email at ***_ [redacted] @Dell.com if they should change their mind and decide they would like to accept ***’s assistance; we will be happy to reopen the case and address Mr***’s technical concerns at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell has been avoiding this problem waiting for my warranty to expire to even make this claim that they are no longer responsibleWhich isn't even a valid claim since my issue remains the same as it has been throughout my entire experience with this computer, spanning back to when my warranty was active.It was only due to Dell's poor, slow, ineffective, and negligent customer support that this issue took so long to be acknowledged causing my warranty ever expired.It is also important to note that this is the first time I've heard Dell use this excuseTheir mention of their notifying me about this is a direct lie, and I have email proof to back it upAlso, I have requested a simple refund to settle the matter and Dell has yet to acknowledge/present this information to me.So this is also the first time I'm hearing about this excuse about returns as wellIt's also an invalid excuse since the company (Microcenter) would reimburse Dell either monetarily or by sending back the faulty computer after I receive my refund and return the computer.I also specifically stated that I would even mail the computer to Dell myself in exchange for my rightful refund.This problem was not the fault of Microcenter, but was the fault of DellAll Dell needs to do is give me a refund for my computerI've already proved extensively that the computer was produced faulty, and the problems were Dell's responsibility.After they denied recalling the computers, and repairing my own computer in particular, I politely offered to settle the problem by simply returning and refunding my computer.They ignored my request, and only replied by stating that they will not replace the video card once againThis wasn't even the point of my email, as they ignored my messages once again.This is the first I'm hearing about these new excuses, and neither of which are even fair to claim At this rate I just want my money back from this whole endeavorI'll be satisfied with a full refund, and never having business with this company ever again.But they need to own up to their own problems, and at the very least accept a return of their faulty product that they they knowingly neglected for over a year, causing my own warranty to expire in the time being.For this to even be claimed at this point, it must have been an intentional action on Dell's partWhich is incredibly coldhearted to say the leastAnd whoever this [redacted] guy is should lose his job for just lying to the Revdex.com twice Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: They have lost a costomer they had since by refusing to replace the recently purchased computer with a new one I am shocked by this poor coustomer service After purchasing a computer that required repairs In months and after the third repair was returned to me still still broken they simply replaced it with a refurbished model Regards, [redacted]