Complaint: [redacted] I am rejecting this response because: I have been in contact with Dell repeatedly They have been non-responsive at bestThey have consistently bounced me from rep to rep [redacted] contacted office asking for hours and then transferred the matter to [redacted] (?) I do keep him in the email heading, along with the other contacts at Dell, every time I send an email I have not been able to readily contact [redacted] or anyone at dell because they will not provide telephone numbers Also, when I provide my schedule of availability (times) they contact me during times I am not available I believe this is to pad their file to be able to say they have tried to contact me, when what they are doing is avoiding me When I try to call, I am forced to go through the general number, when a rep finally answers, I then am put on hold while they review the file and then am told they cannnot help me and that I need to contact the assigned rep An email did come in from [redacted] recently asking for my availability, I think they are now wanting to download the software (after months) My assistant shifted matters and has made an entire day available We have yet to see if they will load the software and be able to activate it [redacted] 's email also said they would not credit back the adobe photoshop which I finally purchased elsewhere This needs to be credited back They were given ample opportunity to provide the software and the required key codesDell was advised in advance that I would be purchasing it elsewhere if they did not provide it and given a time frame They refused to provide the software Thus they need to reimburse or credit the amount Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our records indicate the order invoiced and shipped with the MS Office Trial Version and to obtain full functionality would need to be upgraded through MicrosoftOur representative has been in contact with the customer and, respectfully denied their request for a full version of the softwareSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer that Dell records show the system being back at (returned to) Dell with no records of being sold to [redacted] and [redacted] Dell is unable to assist due to our records showing it returned Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed an Operating System media and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Mr [redacted] expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the computer was purchased from a third party so a return to Dell for a refund would not be an option Dell cannot warrant that any Dell product will operate error free or without interruption and unforeseen delays in providing parts or third party on-site service may occur despite our efforts to provide the best support possible Dell’s Terms of Sale indicate Dell is not responsible for a Dell product not being available for use or personal applications Since the date of the original submission, a Dell representative contacted Mr [redacted] to discuss his concerns Mr [redacted] requested a refund however, as the purchase was not directly from Dell, there is no process in place by which a refund could be processed by Dell and his request was denied Our representative offered to provide assistance with support, per the terms of Dell’s Limited Hardware Warranty which Mr [redacted] declined We remain available to assist per the terms of the warranty and our other policies Should he reconsider, our representative provided contact information and will remain available should Mr [redacted] want follow up assistance in this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Our records indicate that Dell representative followed up with Ms [redacted] and explained the return tracking information [redacted] order # [redacted] is for the monitorShe has received credit for what we need return information on is her system Order # [redacted] Our records indicate it was delivered under the below information: Ship date: Fri 5/13/Actual delivery: Tue 5/17/9:am Tracking number [redacted] Reference [redacted] Service FedEx Home Delivery Weight lbs / kgs We will process a credit even though no return was ever authorized if Ms [redacted] can provide accurate return tracking informationWe ask that Ms [redacted] please follow up by emailing [redacted] _***@Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell realizes situations such as this can be disappointing for our customers; we truly do apologizePlease understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errorsIn fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell” We appreciate the customer taking the time to bring this observation to our attentionWe are sorry, but we are unable to honor the wrong price and must respectfully deny the requestWe do show the credit did post on 1/29/back to his credit cardSincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed products returnOur records show that that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer Dell never received a copy of the police report or contact info from the police Without this info Dell was not able to raise a refund request and now it is well beyond the day time limit to run a tracer on the shipment Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:The specifics regarding this specific case and transcript provided was not addressed or rebuttedInstead generalities that are not in dispute were referencedThe lack of denial implies an admission of fault by the representative and by the organizationThe stated policy that promotions cannot be honored even in exceptional circumstances contradict the ability customer care agents have to provide on-the-spot discounts to potential customersTo imply that executive customer care does not have any ability to provide less than this appears deceptive Regards, [redacted] **
Dell representative, [redacted] , contacted the customer and is working on a reasonable resolutionThe representative can be reached directly by email at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because:after working with Dell on this matter since February they never refunded my money I finally went to my credit card companythey are disputing the charge with Dell I have a full refund on my card at this time from my bank...Dell may dispute this Regards, [redacted] -***
Dear Revdex.com,Dell representative [redacted] worked with Mr [redacted] to get him a gift cardThe request was submitted and the gift card issuedMr [redacted] confirmed that he received the gift cardOur representative may be reached at [redacted] @dell.com.Sincerely,Dell Advanced Resolution Team
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has spoken with the customer regarding his concerns The customer had placed this order online himself, selecting the configuration of his choice As he states in his letter of complaint to the Revdex.com, he had the computer in his possession in August and began to experience some problems with the connection sometime in November It is very unlikely the wrong part shipped with the computer Based on our records the customer has been informed the problem is a software issue; specifically the drivers need to be updated and if necessary an Operating System Reinstall would be the next best option in fixing the connectivity issues the customer says he is having with his system Additionally, during the trouble-shooting process, the technician documented the hardware passed all diagnostics [redacted] has offered to assist the customer but he declined the offer We certainly do apologize for any frustration or inconvenience this issue may have caused the customer; but we are here to address the matter per the Terms and Conditions of the Hardware warranty Please have the customer contact our representative directly by email at ***_ [redacted] @Dell.com if they should change their mind and decide they would like to accept ***’s assistance; we will be happy to reopen the case and address Mr***’s technical concerns at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has supplied the customer with her gift card Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They have lost a costomer they had since by refusing to replace the recently purchased computer with a new one I am shocked by this poor coustomer service After purchasing a computer that required repairs In months and after the third repair was returned to me still still broken they simply replaced it with a refurbished model Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] follow up with the customer and explained the software is not pre-installed on a exchange but did offer to assist with installing itThe representative also explained software support is a fee based service if she is needing additional helpIn regards to the customers concern about the batteries length of time this can be affected by what the customer running in the backgroundWe respectfully deny the customer’s request for a new systemThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Credits have been dispatched and our records indicate they have been applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has agreed to replace the customer’s computer and they have now received the replacement Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell has been avoiding this problem waiting for my warranty to expire to even make this claim that they are no longer responsibleWhich isn't even a valid claim since my issue remains the same as it has been throughout my entire experience with this computer, spanning back to when my warranty was active.It was only due to Dell's poor, slow, ineffective, and negligent customer support that this issue took so long to be acknowledged causing my warranty ever expired.It is also important to note that this is the first time I've heard Dell use this excuseTheir mention of their notifying me about this is a direct lie, and I have email proof to back it upAlso, I have requested a simple refund to settle the matter and Dell has yet to acknowledge/present this information to me.So this is also the first time I'm hearing about this excuse about returns as wellIt's also an invalid excuse since the company (Microcenter) would reimburse Dell either monetarily or by sending back the faulty computer after I receive my refund and return the computer.I also specifically stated that I would even mail the computer to Dell myself in exchange for my rightful refund.This problem was not the fault of Microcenter, but was the fault of DellAll Dell needs to do is give me a refund for my computerI've already proved extensively that the computer was produced faulty, and the problems were Dell's responsibility.After they denied recalling the computers, and repairing my own computer in particular, I politely offered to settle the problem by simply returning and refunding my computer.They ignored my request, and only replied by stating that they will not replace the video card once againThis wasn't even the point of my email, as they ignored my messages once again.This is the first I'm hearing about these new excuses, and neither of which are even fair to claim At this rate I just want my money back from this whole endeavorI'll be satisfied with a full refund, and never having business with this company ever again.But they need to own up to their own problems, and at the very least accept a return of their faulty product that they they knowingly neglected for over a year, causing my own warranty to expire in the time being.For this to even be claimed at this point, it must have been an intentional action on Dell's partWhich is incredibly coldhearted to say the leastAnd whoever this [redacted] guy is should lose his job for just lying to the Revdex.com twice Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have been in contact with Dell repeatedly They have been non-responsive at bestThey have consistently bounced me from rep to rep [redacted] contacted office asking for hours and then transferred the matter to [redacted] (?) I do keep him in the email heading, along with the other contacts at Dell, every time I send an email I have not been able to readily contact [redacted] or anyone at dell because they will not provide telephone numbers Also, when I provide my schedule of availability (times) they contact me during times I am not available I believe this is to pad their file to be able to say they have tried to contact me, when what they are doing is avoiding me When I try to call, I am forced to go through the general number, when a rep finally answers, I then am put on hold while they review the file and then am told they cannnot help me and that I need to contact the assigned rep An email did come in from [redacted] recently asking for my availability, I think they are now wanting to download the software (after months) My assistant shifted matters and has made an entire day available We have yet to see if they will load the software and be able to activate it [redacted] 's email also said they would not credit back the adobe photoshop which I finally purchased elsewhere This needs to be credited back They were given ample opportunity to provide the software and the required key codesDell was advised in advance that I would be purchasing it elsewhere if they did not provide it and given a time frame They refused to provide the software Thus they need to reimburse or credit the amount Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our records indicate the order invoiced and shipped with the MS Office Trial Version and to obtain full functionality would need to be upgraded through MicrosoftOur representative has been in contact with the customer and, respectfully denied their request for a full version of the softwareSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer that Dell records show the system being back at (returned to) Dell with no records of being sold to [redacted] and [redacted] Dell is unable to assist due to our records showing it returned Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed an Operating System media and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Mr [redacted] expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the computer was purchased from a third party so a return to Dell for a refund would not be an option Dell cannot warrant that any Dell product will operate error free or without interruption and unforeseen delays in providing parts or third party on-site service may occur despite our efforts to provide the best support possible Dell’s Terms of Sale indicate Dell is not responsible for a Dell product not being available for use or personal applications Since the date of the original submission, a Dell representative contacted Mr [redacted] to discuss his concerns Mr [redacted] requested a refund however, as the purchase was not directly from Dell, there is no process in place by which a refund could be processed by Dell and his request was denied Our representative offered to provide assistance with support, per the terms of Dell’s Limited Hardware Warranty which Mr [redacted] declined We remain available to assist per the terms of the warranty and our other policies Should he reconsider, our representative provided contact information and will remain available should Mr [redacted] want follow up assistance in this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Our records indicate that Dell representative followed up with Ms [redacted] and explained the return tracking information [redacted] order # [redacted] is for the monitorShe has received credit for what we need return information on is her system Order # [redacted] Our records indicate it was delivered under the below information: Ship date: Fri 5/13/Actual delivery: Tue 5/17/9:am Tracking number [redacted] Reference [redacted] Service FedEx Home Delivery Weight lbs / kgs We will process a credit even though no return was ever authorized if Ms [redacted] can provide accurate return tracking informationWe ask that Ms [redacted] please follow up by emailing [redacted] _***@Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell realizes situations such as this can be disappointing for our customers; we truly do apologizePlease understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errorsIn fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell” We appreciate the customer taking the time to bring this observation to our attentionWe are sorry, but we are unable to honor the wrong price and must respectfully deny the requestWe do show the credit did post on 1/29/back to his credit cardSincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed products returnOur records show that that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer Dell never received a copy of the police report or contact info from the police Without this info Dell was not able to raise a refund request and now it is well beyond the day time limit to run a tracer on the shipment Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:The specifics regarding this specific case and transcript provided was not addressed or rebuttedInstead generalities that are not in dispute were referencedThe lack of denial implies an admission of fault by the representative and by the organizationThe stated policy that promotions cannot be honored even in exceptional circumstances contradict the ability customer care agents have to provide on-the-spot discounts to potential customersTo imply that executive customer care does not have any ability to provide less than this appears deceptive Regards, [redacted] **
Dell representative, [redacted] , contacted the customer and is working on a reasonable resolutionThe representative can be reached directly by email at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because:after working with Dell on this matter since February they never refunded my money I finally went to my credit card companythey are disputing the charge with Dell I have a full refund on my card at this time from my bank...Dell may dispute this Regards, [redacted] -***
Dear Revdex.com,Dell representative [redacted] worked with Mr [redacted] to get him a gift cardThe request was submitted and the gift card issuedMr [redacted] confirmed that he received the gift cardOur representative may be reached at [redacted] @dell.com.Sincerely,Dell Advanced Resolution Team
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has spoken with the customer regarding his concerns The customer had placed this order online himself, selecting the configuration of his choice As he states in his letter of complaint to the Revdex.com, he had the computer in his possession in August and began to experience some problems with the connection sometime in November It is very unlikely the wrong part shipped with the computer Based on our records the customer has been informed the problem is a software issue; specifically the drivers need to be updated and if necessary an Operating System Reinstall would be the next best option in fixing the connectivity issues the customer says he is having with his system Additionally, during the trouble-shooting process, the technician documented the hardware passed all diagnostics [redacted] has offered to assist the customer but he declined the offer We certainly do apologize for any frustration or inconvenience this issue may have caused the customer; but we are here to address the matter per the Terms and Conditions of the Hardware warranty Please have the customer contact our representative directly by email at ***_ [redacted] @Dell.com if they should change their mind and decide they would like to accept ***’s assistance; we will be happy to reopen the case and address Mr***’s technical concerns at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has supplied the customer with her gift card Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They have lost a costomer they had since by refusing to replace the recently purchased computer with a new one I am shocked by this poor coustomer service After purchasing a computer that required repairs In months and after the third repair was returned to me still still broken they simply replaced it with a refurbished model Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] follow up with the customer and explained the software is not pre-installed on a exchange but did offer to assist with installing itThe representative also explained software support is a fee based service if she is needing additional helpIn regards to the customers concern about the batteries length of time this can be affected by what the customer running in the backgroundWe respectfully deny the customer’s request for a new systemThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Credits have been dispatched and our records indicate they have been applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has agreed to replace the customer’s computer and they have now received the replacement Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell has been avoiding this problem waiting for my warranty to expire to even make this claim that they are no longer responsibleWhich isn't even a valid claim since my issue remains the same as it has been throughout my entire experience with this computer, spanning back to when my warranty was active.It was only due to Dell's poor, slow, ineffective, and negligent customer support that this issue took so long to be acknowledged causing my warranty ever expired.It is also important to note that this is the first time I've heard Dell use this excuseTheir mention of their notifying me about this is a direct lie, and I have email proof to back it upAlso, I have requested a simple refund to settle the matter and Dell has yet to acknowledge/present this information to me.So this is also the first time I'm hearing about this excuse about returns as wellIt's also an invalid excuse since the company (Microcenter) would reimburse Dell either monetarily or by sending back the faulty computer after I receive my refund and return the computer.I also specifically stated that I would even mail the computer to Dell myself in exchange for my rightful refund.This problem was not the fault of Microcenter, but was the fault of DellAll Dell needs to do is give me a refund for my computerI've already proved extensively that the computer was produced faulty, and the problems were Dell's responsibility.After they denied recalling the computers, and repairing my own computer in particular, I politely offered to settle the problem by simply returning and refunding my computer.They ignored my request, and only replied by stating that they will not replace the video card once againThis wasn't even the point of my email, as they ignored my messages once again.This is the first I'm hearing about these new excuses, and neither of which are even fair to claim At this rate I just want my money back from this whole endeavorI'll be satisfied with a full refund, and never having business with this company ever again.But they need to own up to their own problems, and at the very least accept a return of their faulty product that they they knowingly neglected for over a year, causing my own warranty to expire in the time being.For this to even be claimed at this point, it must have been an intentional action on Dell's partWhich is incredibly coldhearted to say the leastAnd whoever this [redacted] guy is should lose his job for just lying to the Revdex.com twice Regards, [redacted]