Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerA Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative confirmed receipt of the orderThe customer had some additional questions in regards to the terms of his Dell Financial Account he was provided the ###-###-#### to discuss furtherPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have contacted me and told me refund will be paid within 5-business daysThis promise was made before by them so please don't close until I actually get it Regards, [redacted] ***
Today’s Date: 12/18/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the customers refund has been processedDell regrets any inconvenience causedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative, [redacted] , is still attempting to address the customer’s concerns to reach final resolution however, there have been unforeseen delays in processing the refund as the customer requests Our agent remains engaged and the customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative explained the terms and conditions of Dell’s limited hardware warranty, which dictate that software issues are not covered under the warranty [redacted] Please note that our representative offered technical assistance, as well as, depot service; however, Ms [redacted] elected not to accept our offer of assistanceHer request for a replacement unit was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and took troubleshooting steps and resolved the issuesPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , confirmed our records indicate the credit has now been applied to the original form of payment, however; Mr [redacted] has not responded to multiple contact attempts [redacted] remains available and may be contacted via email at [redacted] @Dell.comWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
A Dell representative is working with Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] Customer expressed dissatisfaction with Dell service and support and wants a replacement unit, as well as, warranty refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms and conditions of the limited hardware warranty www.Dell.com/WarrantyFurthermore, as per the terms of the limited hardware warranty, our representative offered service; however, the customer elected not to accept our offer of assistanceCustomer’s request for a replacement and warranty refund was respectfully deniedShould the customer reconsider, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dell representative, [redacted] , is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the follow up correspondence We remain available to assist and ask that the customer contact our representative at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because:Although I did miss attempted phone calls from Dell I promptly returned the phone calls and emails was unable to get through I did speak with the representative once and provided him invoices via email showing that they still owe me $in Dell bucks credit and pair of 3d glasses The representative stated they did not have the glasses in Stock but offers no alternative He also stated he was looking into the invoice but again offers no resolution I get the feeling this complaint will not be resolved and I am not willing to drop it until Dell fullfills the deal they sold me and promised Please credit me $in Dell bucks and pair of Samsung glasses as promised in the deal I have already provided invoices with proofSincerely, [redacted] Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of our last response, a Dell representative, [redacted] , made multiple attempts by telephone and e-mail to contact the customer to discuss their concerns and, to date, there has been no response to the messages left by the representative Should the customer still need assistance, we ask that they contact our representative at [redacted] _***@Dell.com for any further assistance she may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] *** I have called you several times and unfortunately I have been unable to reach you I have spent hours on the phone with Dell representatives transferring the call from one person to the next person I have been placed on hold for long periods of time only to have the phone disconnected and no one from Dell return the call I have emailed Dell regarding this matter only to have the emails not replied to Mr***, I have told you more than once during the two calls that I would this matter to be resolved I have emailed you the email from "MrAranidhar L A in which he stated that he has "submitted a request for the credit refund of $460" - "which will take about 10-days for the credit to reflect in my account." Only to have you first deny the email existence then for you to tell me that he made a mistake in emailing me "Saying I don't know how he got your email and he emailed you by mistake" You have stated on the phone that you would not provide me with a return code or credit refund to my credit card for the unauthorized charges What has happened is you have engaged in unfair and unscrupulous business practices You have my correct number it is again 434-632- I have spoken with you and unfortunately you have been dishonest and refused to provide me a return code and you have engaged in unfair and unscrupulous business practice I have returned your call and I have been transferred and put on hold for extended periods of time and then I have been disconnected from telephone calls resulting in having to call back and starting all over again with a different agent at DellI have exhausted a tremendous amount of time and efforts, I have tried, waited, emailed, and called to have the matter of the "credit refund for the unauthorized charges." I sent you the email per your request only to have you tell me that the agent MrAranidhar L A sent the email to me by mistake You stated," you would look into this matter and when we spoke the next time on the phone then you stated that the amount of time to return the items would expire at that night at midnight It was within a short period on the that day Then you stated that you refused to provide a return code You refused to "credit my account for the unauthorized charges." I asked you several times for the return code, you stated "You don't have a code and good luck getting one." I asked you several times then you hung up the phone After you hung up, I called you back you did not answer the phone I left you a message I sent you an email regarding this matter and you never replied back I emailed you regarding this and you did not reply Then when you replied to the Revdex.com complaint you stated something totally different than what actually occurred You have on more than occasion written something in an email and said something totally the opposite when I have spoken to you on the telephone.You have screamed at me and refused to resolve this matter and refused to provide a return code In fact, you have stated that you refused to provide a return code and that you would not provide one and stated "good luck getting one." As a customer I have been treated very badly, I have been screamed at by you You insisted that MrAranidhar L A had not emailed me Then once the email was forwarded to you Then you stated completely opposite you stated "it was a mistake and I don't know how he got your email."
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] * ***Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware WarrantyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit, which was shipped under FedEx tracking number [redacted] and delivered on August 10, Our representative also followto verify that the unit was functioning properlyShould Ms [redacted] have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants the balance of his refund processed We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted Mr [redacted] to provide assistance Subsequently our representative followed up to inform Mr [redacted] that the balance of the refund has been processed He should see this reflected on his next monthly billing statement Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:The Dell representative, Mr***, indeed offered, in writing, 10% off a future order without specifying what, in writing, "a future order" meant When I spoke to him over the telephone, he said the offer was unlimited Dell has once again not stood behind to what they had committed Nevertheless, I will agree to the offer not being unlimited, but I will not agree to the days that the Dell representative, Mr***, stated in his previous response to the Revdex.com As I have two years warranty remaining on my existing system, I will agree to a time limit of three years - two years to allow my existing warranty to expire, and one year more to allow me time to buy a new system If Dell will agree to a three-year expiration on their 10% offer (over and above all other discounts), I will accept that offer and agree to close the case Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] has followed up with the customer by phone and email but has been unable to discuss the issuesPlease understand the representative will only make attempts before closingWe remain available to assist the customerThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, Our records indicate the Dell representative [redacted] has followed up with the customerThe representative has the credit department working on determine the resolutionThe representative can be reached by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dell representative, [redacted] will continue to be the customers’ point of contactThe representative has arranged for another depot service to be set up and packing material dispatchedOnce the system is repaired the representative will follow up with return shipping informationWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerA Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative confirmed receipt of the orderThe customer had some additional questions in regards to the terms of his Dell Financial Account he was provided the ###-###-#### to discuss furtherPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have contacted me and told me refund will be paid within 5-business daysThis promise was made before by them so please don't close until I actually get it Regards, [redacted] ***
Today’s Date: 12/18/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the customers refund has been processedDell regrets any inconvenience causedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative, [redacted] , is still attempting to address the customer’s concerns to reach final resolution however, there have been unforeseen delays in processing the refund as the customer requests Our agent remains engaged and the customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative explained the terms and conditions of Dell’s limited hardware warranty, which dictate that software issues are not covered under the warranty [redacted] Please note that our representative offered technical assistance, as well as, depot service; however, Ms [redacted] elected not to accept our offer of assistanceHer request for a replacement unit was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and took troubleshooting steps and resolved the issuesPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , confirmed our records indicate the credit has now been applied to the original form of payment, however; Mr [redacted] has not responded to multiple contact attempts [redacted] remains available and may be contacted via email at [redacted] @Dell.comWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
A Dell representative is working with Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] Customer expressed dissatisfaction with Dell service and support and wants a replacement unit, as well as, warranty refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms and conditions of the limited hardware warranty www.Dell.com/WarrantyFurthermore, as per the terms of the limited hardware warranty, our representative offered service; however, the customer elected not to accept our offer of assistanceCustomer’s request for a replacement and warranty refund was respectfully deniedShould the customer reconsider, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
Dell representative, [redacted] , is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the follow up correspondence We remain available to assist and ask that the customer contact our representative at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because:Although I did miss attempted phone calls from Dell I promptly returned the phone calls and emails was unable to get through I did speak with the representative once and provided him invoices via email showing that they still owe me $in Dell bucks credit and pair of 3d glasses The representative stated they did not have the glasses in Stock but offers no alternative He also stated he was looking into the invoice but again offers no resolution I get the feeling this complaint will not be resolved and I am not willing to drop it until Dell fullfills the deal they sold me and promised Please credit me $in Dell bucks and pair of Samsung glasses as promised in the deal I have already provided invoices with proofSincerely, [redacted] Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of our last response, a Dell representative, [redacted] , made multiple attempts by telephone and e-mail to contact the customer to discuss their concerns and, to date, there has been no response to the messages left by the representative Should the customer still need assistance, we ask that they contact our representative at [redacted] _***@Dell.com for any further assistance she may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] *** I have called you several times and unfortunately I have been unable to reach you I have spent hours on the phone with Dell representatives transferring the call from one person to the next person I have been placed on hold for long periods of time only to have the phone disconnected and no one from Dell return the call I have emailed Dell regarding this matter only to have the emails not replied to Mr***, I have told you more than once during the two calls that I would this matter to be resolved I have emailed you the email from "MrAranidhar L A in which he stated that he has "submitted a request for the credit refund of $460" - "which will take about 10-days for the credit to reflect in my account." Only to have you first deny the email existence then for you to tell me that he made a mistake in emailing me "Saying I don't know how he got your email and he emailed you by mistake" You have stated on the phone that you would not provide me with a return code or credit refund to my credit card for the unauthorized charges What has happened is you have engaged in unfair and unscrupulous business practices You have my correct number it is again 434-632- I have spoken with you and unfortunately you have been dishonest and refused to provide me a return code and you have engaged in unfair and unscrupulous business practice I have returned your call and I have been transferred and put on hold for extended periods of time and then I have been disconnected from telephone calls resulting in having to call back and starting all over again with a different agent at DellI have exhausted a tremendous amount of time and efforts, I have tried, waited, emailed, and called to have the matter of the "credit refund for the unauthorized charges." I sent you the email per your request only to have you tell me that the agent MrAranidhar L A sent the email to me by mistake You stated," you would look into this matter and when we spoke the next time on the phone then you stated that the amount of time to return the items would expire at that night at midnight It was within a short period on the that day Then you stated that you refused to provide a return code You refused to "credit my account for the unauthorized charges." I asked you several times for the return code, you stated "You don't have a code and good luck getting one." I asked you several times then you hung up the phone After you hung up, I called you back you did not answer the phone I left you a message I sent you an email regarding this matter and you never replied back I emailed you regarding this and you did not reply Then when you replied to the Revdex.com complaint you stated something totally different than what actually occurred You have on more than occasion written something in an email and said something totally the opposite when I have spoken to you on the telephone.You have screamed at me and refused to resolve this matter and refused to provide a return code In fact, you have stated that you refused to provide a return code and that you would not provide one and stated "good luck getting one." As a customer I have been treated very badly, I have been screamed at by you You insisted that MrAranidhar L A had not emailed me Then once the email was forwarded to you Then you stated completely opposite you stated "it was a mistake and I don't know how he got your email."
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] * ***Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware WarrantyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit, which was shipped under FedEx tracking number [redacted] and delivered on August 10, Our representative also followto verify that the unit was functioning properlyShould Ms [redacted] have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants the balance of his refund processed We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted Mr [redacted] to provide assistance Subsequently our representative followed up to inform Mr [redacted] that the balance of the refund has been processed He should see this reflected on his next monthly billing statement Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:The Dell representative, Mr***, indeed offered, in writing, 10% off a future order without specifying what, in writing, "a future order" meant When I spoke to him over the telephone, he said the offer was unlimited Dell has once again not stood behind to what they had committed Nevertheless, I will agree to the offer not being unlimited, but I will not agree to the days that the Dell representative, Mr***, stated in his previous response to the Revdex.com As I have two years warranty remaining on my existing system, I will agree to a time limit of three years - two years to allow my existing warranty to expire, and one year more to allow me time to buy a new system If Dell will agree to a three-year expiration on their 10% offer (over and above all other discounts), I will accept that offer and agree to close the case Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] has followed up with the customer by phone and email but has been unable to discuss the issuesPlease understand the representative will only make attempts before closingWe remain available to assist the customerThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, Our records indicate the Dell representative [redacted] has followed up with the customerThe representative has the credit department working on determine the resolutionThe representative can be reached by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dell representative, [redacted] will continue to be the customers’ point of contactThe representative has arranged for another depot service to be set up and packing material dispatchedOnce the system is repaired the representative will follow up with return shipping informationWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com