A Dell representative is working with Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted]
Today’s Date: 12/18/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the customers refund has been processedDell regrets any inconvenience causedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] * [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the product was purchased [redacted] Ms [redacted] informed our representative that the retailer is processing the refundWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted [redacted] to achieve a resolution for her concernsOur representative may be contacted via e-mail at [redacted]
Today’s Date: 02/23/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states they wish to have gift cards purchased refundedAt this time the agent advised and confirmed with the gift card issuing team that Dell is unable to issue a refund on gift cardsGift cards are non refundable itemsThe customer also states they are having difficulty using the aforementioned gift cardsShould the customer require assistance in the use of the gift cards they may contact the agent for assistanceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the escalation team attempted numerous times to follow up with the customerThe customer indicated due to his working hours he would follow up with our tech support department that is open 24/The customer did contact our frontline support who also follow up numerous times also to assist the customerThe customers warranty does expire in April we ask that the customer please follow up so Dell can address any outstanding issues while in warrantyWe ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and took troubleshooting steps and resolved the issuesPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have contacted me and told me refund will be paid within 5-business daysThis promise was made before by them so please don't close until I actually get it Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him of the terms and conditions of Gift CardsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed the Gift Card and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative, [redacted] , remains engaged to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Today’s Date: 06/12/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] * [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative has been in contact with him and our records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction he may have experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a product returnOur records show that a credit for order# [redacted] has been processedOur representative also followwith Mr [redacted] to confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] , in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with a recent purchase and wants a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance A refund has since posted to the customer’s account and they should see this reflected on the gift cards used for the purchase The customer may contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of our last response, a Dell representative, [redacted] , made multiple attempts by telephone and e-mail to contact the customer to discuss their concerns and, to date, there has been no response to the messages left by the representative Should the customer still need assistance, we ask that they contact our representative at [redacted] _***@Dell.com for any further assistance she may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] has followed up with the customer by phone and email but has been unable to discuss the issuesPlease understand the representative will only make attempts before closingWe remain available to assist the customerThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] Customer expressed dissatisfaction with Dell service and support and wants a replacement unit, as well as, warranty refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms and conditions of the limited hardware warranty www.Dell.com/WarrantyFurthermore, as per the terms of the limited hardware warranty, our representative offered service; however, the customer elected not to accept our offer of assistanceCustomer’s request for a replacement and warranty refund was respectfully deniedShould the customer reconsider, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and claims she is unable to reach our representative Dell records do not support the customer’s description of her experience and indicate, since the date of the follsubmission, that our representative contacted the customer and confirmed that she has the correct extension Our representative followed up with an e-mail sent to [redacted] @bellsouth.net and provided contact information for himself and Dell’s Out of Warranty Repairs team We remain available to assist via Dell’s fee-based Out of Warranty Repairs team should she want to purchase this service and ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Although I did miss attempted phone calls from Dell I promptly returned the phone calls and emails was unable to get through I did speak with the representative once and provided him invoices via email showing that they still owe me $in Dell bucks credit and pair of 3d glasses The representative stated they did not have the glasses in Stock but offers no alternative He also stated he was looking into the invoice but again offers no resolution I get the feeling this complaint will not be resolved and I am not willing to drop it until Dell fullfills the deal they sold me and promised Please credit me $in Dell bucks and pair of Samsung glasses as promised in the deal I have already provided invoices with proofSincerely, [redacted] Regards, [redacted]
A Dell representative is working with Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted]
Today’s Date: 12/18/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the customers refund has been processedDell regrets any inconvenience causedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] * [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the product was purchased [redacted] Ms [redacted] informed our representative that the retailer is processing the refundWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted [redacted] to achieve a resolution for her concernsOur representative may be contacted via e-mail at [redacted]
Today’s Date: 02/23/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states they wish to have gift cards purchased refundedAt this time the agent advised and confirmed with the gift card issuing team that Dell is unable to issue a refund on gift cardsGift cards are non refundable itemsThe customer also states they are having difficulty using the aforementioned gift cardsShould the customer require assistance in the use of the gift cards they may contact the agent for assistanceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the escalation team attempted numerous times to follow up with the customerThe customer indicated due to his working hours he would follow up with our tech support department that is open 24/The customer did contact our frontline support who also follow up numerous times also to assist the customerThe customers warranty does expire in April we ask that the customer please follow up so Dell can address any outstanding issues while in warrantyWe ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and took troubleshooting steps and resolved the issuesPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have contacted me and told me refund will be paid within 5-business daysThis promise was made before by them so please don't close until I actually get it Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him of the terms and conditions of Gift CardsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed the Gift Card and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative, [redacted] , remains engaged to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Today’s Date: 06/12/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] * [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative has been in contact with him and our records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction he may have experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a product returnOur records show that a credit for order# [redacted] has been processedOur representative also followwith Mr [redacted] to confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] , in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with a recent purchase and wants a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance A refund has since posted to the customer’s account and they should see this reflected on the gift cards used for the purchase The customer may contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of our last response, a Dell representative, [redacted] , made multiple attempts by telephone and e-mail to contact the customer to discuss their concerns and, to date, there has been no response to the messages left by the representative Should the customer still need assistance, we ask that they contact our representative at [redacted] _***@Dell.com for any further assistance she may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] has followed up with the customer by phone and email but has been unable to discuss the issuesPlease understand the representative will only make attempts before closingWe remain available to assist the customerThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] Customer expressed dissatisfaction with Dell service and support and wants a replacement unit, as well as, warranty refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms and conditions of the limited hardware warranty www.Dell.com/WarrantyFurthermore, as per the terms of the limited hardware warranty, our representative offered service; however, the customer elected not to accept our offer of assistanceCustomer’s request for a replacement and warranty refund was respectfully deniedShould the customer reconsider, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and claims she is unable to reach our representative Dell records do not support the customer’s description of her experience and indicate, since the date of the follsubmission, that our representative contacted the customer and confirmed that she has the correct extension Our representative followed up with an e-mail sent to [redacted] @bellsouth.net and provided contact information for himself and Dell’s Out of Warranty Repairs team We remain available to assist via Dell’s fee-based Out of Warranty Repairs team should she want to purchase this service and ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Although I did miss attempted phone calls from Dell I promptly returned the phone calls and emails was unable to get through I did speak with the representative once and provided him invoices via email showing that they still owe me $in Dell bucks credit and pair of 3d glasses The representative stated they did not have the glasses in Stock but offers no alternative He also stated he was looking into the invoice but again offers no resolution I get the feeling this complaint will not be resolved and I am not willing to drop it until Dell fullfills the deal they sold me and promised Please credit me $in Dell bucks and pair of Samsung glasses as promised in the deal I have already provided invoices with proofSincerely, [redacted] Regards, [redacted]