Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Subsequently, for customer satisfaction reasons, our representative processed a manual credit to fully refund the ink order for $ The customer should see this reflected on his next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative has been in contact with him and our records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction he may have experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Today’s Date: 06/12/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] * [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with a recent purchase and wants a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance A refund has since posted to the customer’s account and they should see this reflected on the gift cards used for the purchase The customer may contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a product returnOur records show that a credit for order# [redacted] has been processedOur representative also followwith Mr [redacted] to confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] , in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell has supported the system under the terms and conditions of the warrantyDell records indicate the first repair did replace the hard drive due to failureThe second service was due to customer induced damage to the DC port which is normally by a customer pulling on the cord to disconnectThe 3rd repair was again to replace the DC Port the final service in January found not failureAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and claims she is unable to reach our representative Dell records do not support the customer’s description of her experience and indicate, since the date of the follsubmission, that our representative contacted the customer and confirmed that she has the correct extension Our representative followed up with an e-mail sent to [redacted] @bellsouth.net and provided contact information for himself and Dell’s Out of Warranty Repairs team We remain available to assist via Dell’s fee-based Out of Warranty Repairs team should she want to purchase this service and ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dell representative, [redacted] , remains engaged to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him of the terms and conditions of Gift CardsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed the Gift Card and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] authorized a credit and followed up with the customer to confirm it has postedThe Please have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: it is completely untrue I finally received an e-mail from Dell's representative on January 11, indicating that he had been on leave how was he suppose to be attempting to contact me So does this mean that no other representative from Advance Resolutions could response to three other e-mails that were sent for support This confirms what poor support Dell provides My issues were resolved by an HP representative who went above and beyond by assisting me with issues that Dell support would not do I will never purchase another Dell product due to their complete lack of support of their products and service nor would I recommend any of the products to anyone I sincerely hope that my complete dissatisfaction for Dell's poor service appears for all to see Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Ms [redacted] on July 29, under FedEx Tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I received a call from [redacted] Raj at 7:pm on 03/16/indicating that this was still a pending issue Based upon that conversation it is my understanding that a check was not mailed as indicated Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me long as, this TV is not on my account if so, to remove Please note that, I have responded to Mr [redacted] phone calls and emails only through emails I instructed Mr [redacted] , I would only respond through emails and not by phone He can say anything over the phone and it's his word against mine that is why I only responded through email Why they keep saying they made several attempts and no response is untrue If Dell would have attempted to cancel the order in the beginning, we wouldn't be here now As I responded to Mr [redacted] that, I contacted the delivery company myself and, instructed them not to deliver the TVThe representative informed me that they would be sending the TV back to Dell This is what Dell should have done just cancel the order Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionWe apologize for the confusion with the updatesThe customer was provided to option for the system to be sent into the depot for repair which is in line with the terms and conditions of the warrantyWe respectfully deny the customer’s request for a return due to our day return policyIf the customer would like to move forward with the resolution offered he may contact the representative by emailing [redacted] @dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] **Our representative has been in contact with the customerThe part has been cancelled, as requested, and our representative advised the customer the expiration date on the gift cards cannot be extendedThe customer acknowledged and will use them before they expireWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer who stated she has already resolved the matterThe representative has noted her frustration with our support teams and provided feedbackWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Please see below email traffic between [redacted] at Dell and myself The below traffic is after she called me, inquired about my address, then said she apologized about the address mixup and when I asked what she was talking about she hung up on me From: [redacted] < [redacted] @yahoo.com> Date: April 19, at 22:20:GMT+ To: [redacted] [redacted] @dell.com Subject: Re: Revdex.com complaint I clicked the link you sent in the email and it shows it was delivered to a PO box in Austin Texas [redacted] On Apr 19, 2017, at 21:02, < [redacted] [redacted] @dell.com> < [redacted] [redacted] @dell.com> wrote: Hello Mr***, Please announce when the order # [redacted] arrive to the below ship to address to make a refuse: [redacted] Ship to Address A [redacted] , US Return Authorization Number: [redacted] My contact information is below should you require further assistance Warm regards, [redacted] North America l Executive Escalations Management Dell | Global Business Operations Office ***-***- [redacted] EXT [redacted] Round Rock, Texas, USA [redacted] [redacted] @Dell.com Work schedule 8:00am- 5:00pm CST Monday-Friday CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential or proprietary informationAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message From: [redacted] , [redacted] Sent: Monday, April 17, 4:PM To: ' [redacted] ***' < [redacted] @yahoo.com> Subject: RE: Revdex.com complaint Importance: High Hello Mr***, Thank you for contacting the Dell Executive Escalation team This is with reference to the Revdex.com correspondence that reached our corporate office We appreciate you having taken the time to bring our attention to this incident Please announce when the order # [redacted] arrive to the below ship to address to make a refuse: Ship to Address A [redacted] Return Authorization Number: [redacted] My contact information is below should you require further assistance Warm regards, [redacted] North America l Executive Escalations Management Dell | Global Business Operations Office ***-***- [redacted] EXT [redacted] Round Rock, Texas, USA [redacted] [redacted] @Dell.com Work schedule 8:00am- 5:00pm CST Monday-Friday CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential or proprietary informationAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message From: [redacted] [mailto: [redacted] @yahoo.com] Sent: Friday, March 31, 8:AM To: [redacted] , [redacted] < [redacted] _ [redacted] @Dell.com> Subject: Revdex.com complaint Sir or Ma'am, I received a notice via the Revdex.com that you are working with me on a return for a refund but I have not heard from you since I replied to your email on March Please advise on the status of this issue Thanks in advance Mr [redacted] Regards, *** ***
Today’s Date: 11/28/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Mr [redacted] , to address the contents of their correspondenceThe customer states continued technical concernsAt this time the agent has been unable to reach the customer nor has the customer responded to the agents correspondenceDell regrets any inconvenience caused and we ask the customer to contact the representative at [redacted] @Dell.com should they still require assistance.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: they said, "The customer did not respond to further follow up calls and emails." This is a complete and utter lie! They have never ever tried to call me and I have responded to every single email that they have sent me every single timeCan we just end this base on the fact that they have absolutely no problem with lying to Revdex.com during these proceedings? Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Subsequently, for customer satisfaction reasons, our representative processed a manual credit to fully refund the ink order for $ The customer should see this reflected on his next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative has been in contact with him and our records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction he may have experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Today’s Date: 06/12/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] * [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with a recent purchase and wants a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance A refund has since posted to the customer’s account and they should see this reflected on the gift cards used for the purchase The customer may contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a product returnOur records show that a credit for order# [redacted] has been processedOur representative also followwith Mr [redacted] to confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] , in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell has supported the system under the terms and conditions of the warrantyDell records indicate the first repair did replace the hard drive due to failureThe second service was due to customer induced damage to the DC port which is normally by a customer pulling on the cord to disconnectThe 3rd repair was again to replace the DC Port the final service in January found not failureAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and claims she is unable to reach our representative Dell records do not support the customer’s description of her experience and indicate, since the date of the follsubmission, that our representative contacted the customer and confirmed that she has the correct extension Our representative followed up with an e-mail sent to [redacted] @bellsouth.net and provided contact information for himself and Dell’s Out of Warranty Repairs team We remain available to assist via Dell’s fee-based Out of Warranty Repairs team should she want to purchase this service and ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dell representative, [redacted] , remains engaged to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him of the terms and conditions of Gift CardsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed the Gift Card and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] authorized a credit and followed up with the customer to confirm it has postedThe Please have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: it is completely untrue I finally received an e-mail from Dell's representative on January 11, indicating that he had been on leave how was he suppose to be attempting to contact me So does this mean that no other representative from Advance Resolutions could response to three other e-mails that were sent for support This confirms what poor support Dell provides My issues were resolved by an HP representative who went above and beyond by assisting me with issues that Dell support would not do I will never purchase another Dell product due to their complete lack of support of their products and service nor would I recommend any of the products to anyone I sincerely hope that my complete dissatisfaction for Dell's poor service appears for all to see Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Ms [redacted] on July 29, under FedEx Tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I received a call from [redacted] Raj at 7:pm on 03/16/indicating that this was still a pending issue Based upon that conversation it is my understanding that a check was not mailed as indicated Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me long as, this TV is not on my account if so, to remove Please note that, I have responded to Mr [redacted] phone calls and emails only through emails I instructed Mr [redacted] , I would only respond through emails and not by phone He can say anything over the phone and it's his word against mine that is why I only responded through email Why they keep saying they made several attempts and no response is untrue If Dell would have attempted to cancel the order in the beginning, we wouldn't be here now As I responded to Mr [redacted] that, I contacted the delivery company myself and, instructed them not to deliver the TVThe representative informed me that they would be sending the TV back to Dell This is what Dell should have done just cancel the order Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionWe apologize for the confusion with the updatesThe customer was provided to option for the system to be sent into the depot for repair which is in line with the terms and conditions of the warrantyWe respectfully deny the customer’s request for a return due to our day return policyIf the customer would like to move forward with the resolution offered he may contact the representative by emailing [redacted] @dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] **Our representative has been in contact with the customerThe part has been cancelled, as requested, and our representative advised the customer the expiration date on the gift cards cannot be extendedThe customer acknowledged and will use them before they expireWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer who stated she has already resolved the matterThe representative has noted her frustration with our support teams and provided feedbackWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Please see below email traffic between [redacted] at Dell and myself The below traffic is after she called me, inquired about my address, then said she apologized about the address mixup and when I asked what she was talking about she hung up on me From: [redacted] < [redacted] @yahoo.com> Date: April 19, at 22:20:GMT+ To: [redacted] [redacted] @dell.com Subject: Re: Revdex.com complaint I clicked the link you sent in the email and it shows it was delivered to a PO box in Austin Texas [redacted] On Apr 19, 2017, at 21:02, < [redacted] [redacted] @dell.com> < [redacted] [redacted] @dell.com> wrote: Hello Mr***, Please announce when the order # [redacted] arrive to the below ship to address to make a refuse: [redacted] Ship to Address A [redacted] , US Return Authorization Number: [redacted] My contact information is below should you require further assistance Warm regards, [redacted] North America l Executive Escalations Management Dell | Global Business Operations Office ***-***- [redacted] EXT [redacted] Round Rock, Texas, USA [redacted] [redacted] @Dell.com Work schedule 8:00am- 5:00pm CST Monday-Friday CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential or proprietary informationAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message From: [redacted] , [redacted] Sent: Monday, April 17, 4:PM To: ' [redacted] ***' < [redacted] @yahoo.com> Subject: RE: Revdex.com complaint Importance: High Hello Mr***, Thank you for contacting the Dell Executive Escalation team This is with reference to the Revdex.com correspondence that reached our corporate office We appreciate you having taken the time to bring our attention to this incident Please announce when the order # [redacted] arrive to the below ship to address to make a refuse: Ship to Address A [redacted] Return Authorization Number: [redacted] My contact information is below should you require further assistance Warm regards, [redacted] North America l Executive Escalations Management Dell | Global Business Operations Office ***-***- [redacted] EXT [redacted] Round Rock, Texas, USA [redacted] [redacted] @Dell.com Work schedule 8:00am- 5:00pm CST Monday-Friday CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential or proprietary informationAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message From: [redacted] [mailto: [redacted] @yahoo.com] Sent: Friday, March 31, 8:AM To: [redacted] , [redacted] < [redacted] _ [redacted] @Dell.com> Subject: Revdex.com complaint Sir or Ma'am, I received a notice via the Revdex.com that you are working with me on a return for a refund but I have not heard from you since I replied to your email on March Please advise on the status of this issue Thanks in advance Mr [redacted] Regards, *** ***
Today’s Date: 11/28/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Mr [redacted] , to address the contents of their correspondenceThe customer states continued technical concernsAt this time the agent has been unable to reach the customer nor has the customer responded to the agents correspondenceDell regrets any inconvenience caused and we ask the customer to contact the representative at [redacted] @Dell.com should they still require assistance.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: they said, "The customer did not respond to further follow up calls and emails." This is a complete and utter lie! They have never ever tried to call me and I have responded to every single email that they have sent me every single timeCan we just end this base on the fact that they have absolutely no problem with lying to Revdex.com during these proceedings? Regards, [redacted] ***