Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I would like to state that I'm currently extremely sick and received surgery recently and I suffer from PTSD and bipolar depression and do not want to speak to this person on the phone I would much rather emails because there so condescending and rude as if I was the one who is hearing wrong with this email I will attach the audo file of this person telling me I will get "the best configuration available" and now sent this used laptop which is extremely far from "the best configuration available"especially used as I stated far below.I was called by Dell resolution center and yesterday had a long discussion with the person in charge of my case.I have there name and email as well.I have everything on record and recorded as well stating that in these exact words"I will be sending you a Dell certified refurbished model with the best configuration available"Not one with the least powerful iprocessor not one a little better than the one you have but the best configuration available.When I asked him today about this he said to me and I quote "I never said with the highest configuration available I said with the best configuration available"How do these two words not mean the samething to this person?He makes it seem as if they mean two totally different things which again I've been lied to because there "best configuration available refurbished and or new is as stated below.-i7820HK or a i6820HK processor-GTX or a GTX video card-16GB or 32GB of memory ram-FHD 120hz screen or UHD (4k) screen-killer network cardSeemed as if some of these components were in the model I was going to get from them refurbished or not it didn't matter if that were the truth but it wasn't.I even asked him to repeat himself when he told me so I made sure I heard him correctly on 11/06/that I will be getting a Dell certified refurbished 15Rwith the "best" configuration available.My issue with this end resolution on 11/07/is that Yes I will get a i7700HQ (Not the best one available)and a hard drive upgrade in a refurbished laptop and with a less expensive/weaker wireless network card than I have in mine now a instead of a 1535.when I bought my laptop "new" and cost $1,which seems wrong.I get a i6700HQ and higher gigabyte hard drive but now my network card will be downgraded is basically what there saying and that's the best they can do in a very condescending manner because there both the same network cards but sell them as a upgraded on there sitewhich is yet again.The one I have in my laptop now (1535) is wide range more powerful and the is not and weaker.My issue and frustration is what his person said to me.As I stated above was not clear or specific at all saying to me (again which I can prove)"you will be getting a Dell certified refurbished laptop in the best configuration available" Which the one I'm getting is not "best configuration available" So basically lied to again.Which to me or any person would be lead to believe,ok I'm going to get a much better laptop replacement one of the best configurations available for everything I've gone through which made me happy with Dell for once...(on 11/06/17)Also used "refurbished" if it was going to be so called the best configuration available I wouldn't have cared but it's obvious there not sending me the "best configuration available"Now today 11/07/I was sent a email stating which one I was getting and it is literally the same price refurbished as I paid for my laptop new on there Dell outlet store which sells refurbished Alienware 15R3's and other Dell laptop's and as stated above with a weaker network adapter.I said fine because he said that's all they can do for me which is a lie on top of lie on top of lies and in a condescending manner I can't stress that enough.All these people are like this.I'm frustrated with the inaccurate way they tell you things and out of nowhere tell you another like they have been doing to me for weeks and after this week it will be a over month now.So is this basically the end result?They get to send me a refurbished laptop the same price as mine was new (I have a iand GTX 1060) but with a less expensive i(6700HQ) than the "best" configuration like I was told and a larger hard drive but less expensive wireless network card than I have now and get away with lies and inaccurate information yet again?I'm just at my wit's end with this situation and asking help and or if this is the end result because this is beyond unprofessional.I would like to note I have clinical PTSD and cannot handle confrontations so I'd like for Dell to contact me through email from here on forward because the way they are with there customers on the phone it causes me nothing but stress and health issues due to my disability.Today on 11/17/I received the replacement laptop days ago or so after waiting a week and the USB is messed up it's extremely tight to plug anything in I have to literally shove in it to plug anything USB like in.Also it's running extremely laggy (slow) at times.I'm getting very tired of Dell and there lies and sending me this laptop that is used and wasn't what I expected or as I stated above as this man in charge of my case at Dell promised so not only a lie but sent me a laptop that has issues as well.This seems so wrong to me and I'm sure to anyone that this has or will happen to.The resolution was not resolved properly or in a professional manner and I feel like I'm being cheated from this person at Dell and or the company it self.To whom it may concernThank you very much and have a wonderful day.Sorry for rambling on and on I'm just so upset and dissaponted by the way this company is treating me by lying misleading information sent things not working as they should and making me lose money and causing me nothing but stress and frustration with something so small as a gaming laptop[redacted] This is the audio file of this person clear as day telling me "you will be receiving the best configuration available"If he would have said the next best one I can send you fine but that's not what I was told and I'm beyond dissatisfied Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns The representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Our records show that a replacement unit order# [redacted] was delivered to Mr [redacted] on August 10, Please note that Mr [redacted] elected not to return one of the two units in his possession to close out the exchange; therefore, his request for further assistance in this matter was declinedWe encourage him to return one of the units to avoid his account being placed on holdFurthermore, due to our return policy, his request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that the Account related issues have been resolved and a replacement unit was processedOur records show that the replacement order# [redacted] was delivered on August 8, under FedEx tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to provide assistance and subsequently the customer’s promotional gift card funds have been refundedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThat being said, I would like to call to question the follow up calls they claim have not been returnedThey have called me a total of times and I have managed to answer timesI was contacted at 8:12AM and 8:23AM this morning (1/7/16, calls & 5) and the exact same message was left both timesGeneral gist of the message was "email has been sent, no further action required" which I interpreted as "no follow up needed" I have a job, and can't just drop everything to take their phone calls right when they decide to call meEven if they'd said a return call was needed, they didn't even wait long enough for a reasonable person to make it to a lunch break before they decided to respond to the Revdex.com and infer that I was not cooperating with the processFor a company that felt it was appropriate to give me the run around for weeks, and take up hours of my time trying to get a simple answer to a question, they sure have little respect for other people's schedulesAs a matter of fact, they chose to make the first phone call to me in regards to this matter on December 24th at 12:58PM...that's right, Christmas EveI was with my family, and chose not to take away from my holiday time with them to deal with this, which I do NOT believe was unreasonable.Additionally, the fact that they felt it was appropriate to explain to me that "documentation" was required to prove that I bought THEIR products using THEIR loyalty program and THEIR financing, and further action would be required on MY part to complete this matter is ridiculous I contacted Dell, I spent hours trying to get answers on this very matter from Dell, my complaint is about Dell, my purchase was made through Dell, and my purchase was paid for with Dell financingI fail to understand why they chose to assign someone to this matter that wasn't capable of handling the entirety of itThe good news is, I received my rebate code from Dell financing yesterday (well outside their stated max of business days, but whatever, I guess they had my "documentation" after all), so I will not have to start over again with the process to claim my earned benefitsBecause of this fact, I agree to close this complaintHad this not been the case, this matter would still be active Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative [redacted] , conferenced the customer in with sales the order was placed with a $difference in price after current promotions were appliedThe representative explained that once the order has invoiced [redacted] will process a $discount back to the original mode of paymentThe representative will maintain ownership of the account and will update the customer with shipping information once availableAt that time the representative will begin the discount creditThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s return and refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Thank you for providing a copy of the customer submission A Dell representative, [redacted] , has contacted the customer and is working with them to reach a reasonable resolution The representative can bereached directly by email at [redacted]
Dear Revdex.com, This is a follow up to our prior response dated April 25, The correct amount of the customer’s refund per Dell records of a conversation with our representative from April 5, 2016, is that the customer would be refunded $which has been credited to the customer’s Dell account and confirmed as returned to the original form of payment, the customer’s Discover card He should see this reflected on his next credit card billing statement The customer may contact our representative at [redacted] _ [redacted] @Dell.com should there be any further questions regarding this matterSincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by Dell in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will be awaiting the refund check and account statement to verify the accuracy of the resolutionThank you Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer after working with the gift card departmentThe representative confirmed all the cards have been re-issued and sent to the customers email addressPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me That being said, this is the second time I had to action against Dell to resolve a credit that was owed to me This type of practice "hold paying a credit as long as you can" as viewed from the customer side is irresponsible and definitely unacceptable Legal action should be pursued threw the courts to stop this behavior and customers should be compensated for lost interest on their monies Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, Sabrina contacted the customer in regards to her requestThe representative followed up to confirm credit has postedPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceA credit was processed and the customer reports the check has been receivedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that our representative made multiple attempts to reach her; however, has not been able to discuss this matterPer terms and conditions of the limited hardware warranty, our representative send an e-mail offering technical assistance, as well as, depot service; however, Ms [redacted] elected not to respondFurthermore, due to our return policy, her request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell's representative, Mr***, stated in his email that after Dell receives the laptop, a full refund should be received by me within 10-daysSo far, however, I only received a refund of $out of the $that Dell is supposed to refund to me, days after the laptop has been returned and received by Dell on Jan11, Although I was told that the remaining refund was posted to the original form of payment (my credit card) on Feb 4, 2017, up till this morning, it still has not showed up in my credit cardI have contacted Mr [redacted] regarding this issue twice, asking him to check to see what is causing the delay, but the issue is still remainingAs a result, the case should remain open until a full refund shows up in my credit card Regards, [redacted] ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative processed a system exchange for the customer and our records indicate it has been deliveredThe customer has not responded to subsequent contact attemptsWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has offered the customer either a return of the equipment for a full refund or a $concession if he chooses to keep the computer The customer has accepted the $concession to address the matter, although he has expressed this is still not the preferred response We certainly do apologize for the negative experience our customer had encountered; and we do appreciate his candid input on the subject Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Today’s Date: 06/03/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent continues to work with the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , has confirmed issue has been resolvedAs a goodwill gesture the item in question has been sent to the customerPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I would like to state that I'm currently extremely sick and received surgery recently and I suffer from PTSD and bipolar depression and do not want to speak to this person on the phone I would much rather emails because there so condescending and rude as if I was the one who is hearing wrong with this email I will attach the audo file of this person telling me I will get "the best configuration available" and now sent this used laptop which is extremely far from "the best configuration available"especially used as I stated far below.I was called by Dell resolution center and yesterday had a long discussion with the person in charge of my case.I have there name and email as well.I have everything on record and recorded as well stating that in these exact words"I will be sending you a Dell certified refurbished model with the best configuration available"Not one with the least powerful iprocessor not one a little better than the one you have but the best configuration available.When I asked him today about this he said to me and I quote "I never said with the highest configuration available I said with the best configuration available"How do these two words not mean the samething to this person?He makes it seem as if they mean two totally different things which again I've been lied to because there "best configuration available refurbished and or new is as stated below.-i7820HK or a i6820HK processor-GTX or a GTX video card-16GB or 32GB of memory ram-FHD 120hz screen or UHD (4k) screen-killer network cardSeemed as if some of these components were in the model I was going to get from them refurbished or not it didn't matter if that were the truth but it wasn't.I even asked him to repeat himself when he told me so I made sure I heard him correctly on 11/06/that I will be getting a Dell certified refurbished 15Rwith the "best" configuration available.My issue with this end resolution on 11/07/is that Yes I will get a i7700HQ (Not the best one available)and a hard drive upgrade in a refurbished laptop and with a less expensive/weaker wireless network card than I have in mine now a instead of a 1535.when I bought my laptop "new" and cost $1,which seems wrong.I get a i6700HQ and higher gigabyte hard drive but now my network card will be downgraded is basically what there saying and that's the best they can do in a very condescending manner because there both the same network cards but sell them as a upgraded on there sitewhich is yet again.The one I have in my laptop now (1535) is wide range more powerful and the is not and weaker.My issue and frustration is what his person said to me.As I stated above was not clear or specific at all saying to me (again which I can prove)"you will be getting a Dell certified refurbished laptop in the best configuration available" Which the one I'm getting is not "best configuration available" So basically lied to again.Which to me or any person would be lead to believe,ok I'm going to get a much better laptop replacement one of the best configurations available for everything I've gone through which made me happy with Dell for once...(on 11/06/17)Also used "refurbished" if it was going to be so called the best configuration available I wouldn't have cared but it's obvious there not sending me the "best configuration available"Now today 11/07/I was sent a email stating which one I was getting and it is literally the same price refurbished as I paid for my laptop new on there Dell outlet store which sells refurbished Alienware 15R3's and other Dell laptop's and as stated above with a weaker network adapter.I said fine because he said that's all they can do for me which is a lie on top of lie on top of lies and in a condescending manner I can't stress that enough.All these people are like this.I'm frustrated with the inaccurate way they tell you things and out of nowhere tell you another like they have been doing to me for weeks and after this week it will be a over month now.So is this basically the end result?They get to send me a refurbished laptop the same price as mine was new (I have a iand GTX 1060) but with a less expensive i(6700HQ) than the "best" configuration like I was told and a larger hard drive but less expensive wireless network card than I have now and get away with lies and inaccurate information yet again?I'm just at my wit's end with this situation and asking help and or if this is the end result because this is beyond unprofessional.I would like to note I have clinical PTSD and cannot handle confrontations so I'd like for Dell to contact me through email from here on forward because the way they are with there customers on the phone it causes me nothing but stress and health issues due to my disability.Today on 11/17/I received the replacement laptop days ago or so after waiting a week and the USB is messed up it's extremely tight to plug anything in I have to literally shove in it to plug anything USB like in.Also it's running extremely laggy (slow) at times.I'm getting very tired of Dell and there lies and sending me this laptop that is used and wasn't what I expected or as I stated above as this man in charge of my case at Dell promised so not only a lie but sent me a laptop that has issues as well.This seems so wrong to me and I'm sure to anyone that this has or will happen to.The resolution was not resolved properly or in a professional manner and I feel like I'm being cheated from this person at Dell and or the company it self.To whom it may concernThank you very much and have a wonderful day.Sorry for rambling on and on I'm just so upset and dissaponted by the way this company is treating me by lying misleading information sent things not working as they should and making me lose money and causing me nothing but stress and frustration with something so small as a gaming laptop[redacted] This is the audio file of this person clear as day telling me "you will be receiving the best configuration available"If he would have said the next best one I can send you fine but that's not what I was told and I'm beyond dissatisfied Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns The representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Our records show that a replacement unit order# [redacted] was delivered to Mr [redacted] on August 10, Please note that Mr [redacted] elected not to return one of the two units in his possession to close out the exchange; therefore, his request for further assistance in this matter was declinedWe encourage him to return one of the units to avoid his account being placed on holdFurthermore, due to our return policy, his request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that the Account related issues have been resolved and a replacement unit was processedOur records show that the replacement order# [redacted] was delivered on August 8, under FedEx tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to provide assistance and subsequently the customer’s promotional gift card funds have been refundedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThat being said, I would like to call to question the follow up calls they claim have not been returnedThey have called me a total of times and I have managed to answer timesI was contacted at 8:12AM and 8:23AM this morning (1/7/16, calls & 5) and the exact same message was left both timesGeneral gist of the message was "email has been sent, no further action required" which I interpreted as "no follow up needed" I have a job, and can't just drop everything to take their phone calls right when they decide to call meEven if they'd said a return call was needed, they didn't even wait long enough for a reasonable person to make it to a lunch break before they decided to respond to the Revdex.com and infer that I was not cooperating with the processFor a company that felt it was appropriate to give me the run around for weeks, and take up hours of my time trying to get a simple answer to a question, they sure have little respect for other people's schedulesAs a matter of fact, they chose to make the first phone call to me in regards to this matter on December 24th at 12:58PM...that's right, Christmas EveI was with my family, and chose not to take away from my holiday time with them to deal with this, which I do NOT believe was unreasonable.Additionally, the fact that they felt it was appropriate to explain to me that "documentation" was required to prove that I bought THEIR products using THEIR loyalty program and THEIR financing, and further action would be required on MY part to complete this matter is ridiculous I contacted Dell, I spent hours trying to get answers on this very matter from Dell, my complaint is about Dell, my purchase was made through Dell, and my purchase was paid for with Dell financingI fail to understand why they chose to assign someone to this matter that wasn't capable of handling the entirety of itThe good news is, I received my rebate code from Dell financing yesterday (well outside their stated max of business days, but whatever, I guess they had my "documentation" after all), so I will not have to start over again with the process to claim my earned benefitsBecause of this fact, I agree to close this complaintHad this not been the case, this matter would still be active Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative [redacted] , conferenced the customer in with sales the order was placed with a $difference in price after current promotions were appliedThe representative explained that once the order has invoiced [redacted] will process a $discount back to the original mode of paymentThe representative will maintain ownership of the account and will update the customer with shipping information once availableAt that time the representative will begin the discount creditThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s return and refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Thank you for providing a copy of the customer submission A Dell representative, [redacted] , has contacted the customer and is working with them to reach a reasonable resolution The representative can bereached directly by email at [redacted]
Dear Revdex.com, This is a follow up to our prior response dated April 25, The correct amount of the customer’s refund per Dell records of a conversation with our representative from April 5, 2016, is that the customer would be refunded $which has been credited to the customer’s Dell account and confirmed as returned to the original form of payment, the customer’s Discover card He should see this reflected on his next credit card billing statement The customer may contact our representative at [redacted] _ [redacted] @Dell.com should there be any further questions regarding this matterSincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by Dell in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will be awaiting the refund check and account statement to verify the accuracy of the resolutionThank you Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer after working with the gift card departmentThe representative confirmed all the cards have been re-issued and sent to the customers email addressPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me That being said, this is the second time I had to action against Dell to resolve a credit that was owed to me This type of practice "hold paying a credit as long as you can" as viewed from the customer side is irresponsible and definitely unacceptable Legal action should be pursued threw the courts to stop this behavior and customers should be compensated for lost interest on their monies Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, Sabrina contacted the customer in regards to her requestThe representative followed up to confirm credit has postedPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceA credit was processed and the customer reports the check has been receivedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that our representative made multiple attempts to reach her; however, has not been able to discuss this matterPer terms and conditions of the limited hardware warranty, our representative send an e-mail offering technical assistance, as well as, depot service; however, Ms [redacted] elected not to respondFurthermore, due to our return policy, her request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell's representative, Mr***, stated in his email that after Dell receives the laptop, a full refund should be received by me within 10-daysSo far, however, I only received a refund of $out of the $that Dell is supposed to refund to me, days after the laptop has been returned and received by Dell on Jan11, Although I was told that the remaining refund was posted to the original form of payment (my credit card) on Feb 4, 2017, up till this morning, it still has not showed up in my credit cardI have contacted Mr [redacted] regarding this issue twice, asking him to check to see what is causing the delay, but the issue is still remainingAs a result, the case should remain open until a full refund shows up in my credit card Regards, [redacted] ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative processed a system exchange for the customer and our records indicate it has been deliveredThe customer has not responded to subsequent contact attemptsWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has offered the customer either a return of the equipment for a full refund or a $concession if he chooses to keep the computer The customer has accepted the $concession to address the matter, although he has expressed this is still not the preferred response We certainly do apologize for the negative experience our customer had encountered; and we do appreciate his candid input on the subject Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Today’s Date: 06/03/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent continues to work with the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] .Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , has confirmed issue has been resolvedAs a goodwill gesture the item in question has been sent to the customerPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc