Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative worked with our account verification team to resolve this matterPlease note that the credit for order# [redacted] has been posted to the original form of payment, which should reflect on her next billing statementOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Dell had sent a repairman to the house and he replaced the motherboard and the keyboard/touchpad palmrest it worked for about an hour and then the keyboard failed Dell is supposed to send another repairman to my house Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I provided proof that you did not hold up your end by cancelling my order within the time frame you asked forThat is unacceptableIt is also unacceptable that I had to spend 4+ hours of my time to try and resolve what you asked of me by constantly emailing and waiting on hold for a HUGE amount of timeI have since purchased three new TV's from [redacted] ***So to sum up this can be closed but I do not find the terms "acceptable" Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative contacted the customer and advised, per the terms and conditions of the Dell Preferred Account, the gift card cannot be applied after the purchaseWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s return and refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Thank you for providing a copy of the customer submission A Dell representative, [redacted] , has contacted the customer and is working with them to reach a reasonable resolution The representative can bereached directly by email at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants a replacement unitWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, a Depot service was issued; however, the customer elected not to mathe unit for serviceAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered an onsite service, as well as, a certified replacement unitPlease note that the customer declined our offer of assistanceTheir request for a new replacement was respectfully deniedWe remain ready to assist within the terms of Dell’s limited hardware warranty and our other policiesShould Ms [redacted] have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in having the customer’s contact information suppressed from receiving any further unwanted marketing materials from Dell and/or any of our Partners [redacted] has notified the customer by email, since he was unable to connect with the customer by phone, letting him know this process is complete We certainly do apologize for any frustration or inconvenience this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: it was not an miscommunication or expectation of a return the Dell representative stated both on the phone and in the email that we would be sent a "way bill" and once the computer was returned a refund would be issued to our bank account There is no miscommunication or confused expectation Dell is refusing to stand behind their representative and their written word I purchased another computer after being told I would receive a refund as my daughter required a computer for college We had an agreement between us in writing and I acted upon that agreement Dell cannot take back the agreement days after making that agreement.In addition, the third party will not accept the computer on any level because Dell has already accepted and fixed that computer According to Office Depot once Dell accepted and fixed the computer the first time Office Depot is unable to get involved and it now Dell's responsibility Dell cannot take a computer back under warranty and later say the third party is responsible Regards, [redacted] ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondence The customer confirms the gift card has been receivedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that our representative made multiple attempts to reach her; however, has not been able to discuss this matterPer terms and conditions of the limited hardware warranty, our representative send an e-mail offering technical assistance, as well as, depot service; however, Ms [redacted] elected not to respondFurthermore, due to our return policy, her request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because Dell gave us inconsistent information from different sales representative We received refund from the 1st order recently If Dell handled it properly in the beginning, we won't spend extra hours, multiple phone calls and order with other accounts (Dell rep told us to use different accounts) Also, we have some orders used the same account as the 1st order It is unreasonable for single individual to order so many TV, but shipped to the same church address Also, Dell has no rights to forcefully withhold tax for church purchase It's between IRS and the church If you have any questions about those purchases, you can contact the church to confirm those purchases are not personal, but for the church with tax exemptHere is the list of orders get rejected for tax refund [redacted] [redacted] [redacted] Regards, [redacted] ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceA credit was processed and the customer reports the check has been receivedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThat being said, I would like to call to question the follow up calls they claim have not been returnedThey have called me a total of times and I have managed to answer timesI was contacted at 8:12AM and 8:23AM this morning (1/7/16, calls & 5) and the exact same message was left both timesGeneral gist of the message was "email has been sent, no further action required" which I interpreted as "no follow up needed" I have a job, and can't just drop everything to take their phone calls right when they decide to call meEven if they'd said a return call was needed, they didn't even wait long enough for a reasonable person to make it to a lunch break before they decided to respond to the Revdex.com and infer that I was not cooperating with the processFor a company that felt it was appropriate to give me the run around for weeks, and take up hours of my time trying to get a simple answer to a question, they sure have little respect for other people's schedulesAs a matter of fact, they chose to make the first phone call to me in regards to this matter on December 24th at 12:58PM...that's right, Christmas EveI was with my family, and chose not to take away from my holiday time with them to deal with this, which I do NOT believe was unreasonable.Additionally, the fact that they felt it was appropriate to explain to me that "documentation" was required to prove that I bought THEIR products using THEIR loyalty program and THEIR financing, and further action would be required on MY part to complete this matter is ridiculous I contacted Dell, I spent hours trying to get answers on this very matter from Dell, my complaint is about Dell, my purchase was made through Dell, and my purchase was paid for with Dell financingI fail to understand why they chose to assign someone to this matter that wasn't capable of handling the entirety of itThe good news is, I received my rebate code from Dell financing yesterday (well outside their stated max of business days, but whatever, I guess they had my "documentation" after all), so I will not have to start over again with the process to claim my earned benefitsBecause of this fact, I agree to close this complaintHad this not been the case, this matter would still be active Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: For years Dell has used deceptive advertising practices on their RAMThey need to commit to clear advertising, not just saying they value customer feedbackThe last machine I bought from them in had the same problem where they advertised GB RAM, the salesperson confirmed verbally 3x2GB RAM, and yet I received 6x1GB RAMThis time around it was GB RAM as advertised and as confirmed by the salesperson and yet the written quote revealed it was actually 2x8GB RAMI only got the quote because of being duped in my previous experienceI have stopped doing business with Dell, but it seems inappropriate for me to say this is a successful resolution when they haven't show clear signs they will stop duping other customers in the futureTheir advertisement should match their written quotes Regards, [redacted]
Today’s Date: 06/29/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states concerns with the battery not functioningAt this time the agent has advised the customer they are outside the warranty period and the battery cannot be servicedHowever the agent offered a discounted rate to replace the batteryThe customer declinedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they reconsider the discounted rate offered Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer explained there was a problem with the orginial configuration and order was replacedThe representative also provided tracking information showing system was due for delivery 12/8/The customer requested compensation for the delay which the representative respectfully denied but offered to assist in setting up the system if neededWe remain available to assist the customer if needed and we ask that he contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I would like to state that I'm currently extremely sick and received surgery recently and I suffer from PTSD and bipolar depression and do not want to speak to this person on the phone I would much rather emails because there so condescending and rude as if I was the one who is hearing wrong with this email I will attach the audo file of this person telling me I will get "the best configuration available" and now sent this used laptop which is extremely far from "the best configuration available"especially used as I stated far below.I was called by Dell resolution center and yesterday had a long discussion with the person in charge of my case.I have there name and email as well.I have everything on record and recorded as well stating that in these exact words"I will be sending you a Dell certified refurbished model with the best configuration available"Not one with the least powerful iprocessor not one a little better than the one you have but the best configuration available.When I asked him today about this he said to me and I quote "I never said with the highest configuration available I said with the best configuration available"How do these two words not mean the samething to this person?He makes it seem as if they mean two totally different things which again I've been lied to because there "best configuration available refurbished and or new is as stated below.-i7820HK or a i6820HK processor-GTX or a GTX video card-16GB or 32GB of memory ram-FHD 120hz screen or UHD (4k) screen-killer network cardSeemed as if some of these components were in the model I was going to get from them refurbished or not it didn't matter if that were the truth but it wasn't.I even asked him to repeat himself when he told me so I made sure I heard him correctly on 11/06/that I will be getting a Dell certified refurbished 15Rwith the "best" configuration available.My issue with this end resolution on 11/07/is that Yes I will get a i7700HQ (Not the best one available)and a hard drive upgrade in a refurbished laptop and with a less expensive/weaker wireless network card than I have in mine now a instead of a 1535.when I bought my laptop "new" and cost $1,which seems wrong.I get a i6700HQ and higher gigabyte hard drive but now my network card will be downgraded is basically what there saying and that's the best they can do in a very condescending manner because there both the same network cards but sell them as a upgraded on there sitewhich is yet again.The one I have in my laptop now (1535) is wide range more powerful and the is not and weaker.My issue and frustration is what his person said to me.As I stated above was not clear or specific at all saying to me (again which I can prove)"you will be getting a Dell certified refurbished laptop in the best configuration available" Which the one I'm getting is not "best configuration available" So basically lied to again.Which to me or any person would be lead to believe,ok I'm going to get a much better laptop replacement one of the best configurations available for everything I've gone through which made me happy with Dell for once...(on 11/06/17)Also used "refurbished" if it was going to be so called the best configuration available I wouldn't have cared but it's obvious there not sending me the "best configuration available"Now today 11/07/I was sent a email stating which one I was getting and it is literally the same price refurbished as I paid for my laptop new on there Dell outlet store which sells refurbished Alienware 15R3's and other Dell laptop's and as stated above with a weaker network adapter.I said fine because he said that's all they can do for me which is a lie on top of lie on top of lies and in a condescending manner I can't stress that enough.All these people are like this.I'm frustrated with the inaccurate way they tell you things and out of nowhere tell you another like they have been doing to me for weeks and after this week it will be a over month now.So is this basically the end result?They get to send me a refurbished laptop the same price as mine was new (I have a iand GTX 1060) but with a less expensive i(6700HQ) than the "best" configuration like I was told and a larger hard drive but less expensive wireless network card than I have now and get away with lies and inaccurate information yet again?I'm just at my wit's end with this situation and asking help and or if this is the end result because this is beyond unprofessional.I would like to note I have clinical PTSD and cannot handle confrontations so I'd like for Dell to contact me through email from here on forward because the way they are with there customers on the phone it causes me nothing but stress and health issues due to my disability.Today on 11/17/I received the replacement laptop days ago or so after waiting a week and the USB is messed up it's extremely tight to plug anything in I have to literally shove in it to plug anything USB like in.Also it's running extremely laggy (slow) at times.I'm getting very tired of Dell and there lies and sending me this laptop that is used and wasn't what I expected or as I stated above as this man in charge of my case at Dell promised so not only a lie but sent me a laptop that has issues as well.This seems so wrong to me and I'm sure to anyone that this has or will happen to.The resolution was not resolved properly or in a professional manner and I feel like I'm being cheated from this person at Dell and or the company it self.To whom it may concernThank you very much and have a wonderful day.Sorry for rambling on and on I'm just so upset and dissaponted by the way this company is treating me by lying misleading information sent things not working as they should and making me lose money and causing me nothing but stress and frustration with something so small as a gaming laptop[redacted] This is the audio file of this person clear as day telling me "you will be receiving the best configuration available"If he would have said the next best one I can send you fine but that's not what I was told and I'm beyond dissatisfied Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative worked with our account verification team to resolve this matterPlease note that the credit for order# [redacted] has been posted to the original form of payment, which should reflect on her next billing statementOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Dell had sent a repairman to the house and he replaced the motherboard and the keyboard/touchpad palmrest it worked for about an hour and then the keyboard failed Dell is supposed to send another repairman to my house Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I provided proof that you did not hold up your end by cancelling my order within the time frame you asked forThat is unacceptableIt is also unacceptable that I had to spend 4+ hours of my time to try and resolve what you asked of me by constantly emailing and waiting on hold for a HUGE amount of timeI have since purchased three new TV's from [redacted] ***So to sum up this can be closed but I do not find the terms "acceptable" Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative contacted the customer and advised, per the terms and conditions of the Dell Preferred Account, the gift card cannot be applied after the purchaseWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s return and refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Thank you for providing a copy of the customer submission A Dell representative, [redacted] , has contacted the customer and is working with them to reach a reasonable resolution The representative can bereached directly by email at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants a replacement unitWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, a Depot service was issued; however, the customer elected not to mathe unit for serviceAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered an onsite service, as well as, a certified replacement unitPlease note that the customer declined our offer of assistanceTheir request for a new replacement was respectfully deniedWe remain ready to assist within the terms of Dell’s limited hardware warranty and our other policiesShould Ms [redacted] have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in having the customer’s contact information suppressed from receiving any further unwanted marketing materials from Dell and/or any of our Partners [redacted] has notified the customer by email, since he was unable to connect with the customer by phone, letting him know this process is complete We certainly do apologize for any frustration or inconvenience this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: it was not an miscommunication or expectation of a return the Dell representative stated both on the phone and in the email that we would be sent a "way bill" and once the computer was returned a refund would be issued to our bank account There is no miscommunication or confused expectation Dell is refusing to stand behind their representative and their written word I purchased another computer after being told I would receive a refund as my daughter required a computer for college We had an agreement between us in writing and I acted upon that agreement Dell cannot take back the agreement days after making that agreement.In addition, the third party will not accept the computer on any level because Dell has already accepted and fixed that computer According to Office Depot once Dell accepted and fixed the computer the first time Office Depot is unable to get involved and it now Dell's responsibility Dell cannot take a computer back under warranty and later say the third party is responsible Regards, [redacted] ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondence The customer confirms the gift card has been receivedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that our representative made multiple attempts to reach her; however, has not been able to discuss this matterPer terms and conditions of the limited hardware warranty, our representative send an e-mail offering technical assistance, as well as, depot service; however, Ms [redacted] elected not to respondFurthermore, due to our return policy, her request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because Dell gave us inconsistent information from different sales representative We received refund from the 1st order recently If Dell handled it properly in the beginning, we won't spend extra hours, multiple phone calls and order with other accounts (Dell rep told us to use different accounts) Also, we have some orders used the same account as the 1st order It is unreasonable for single individual to order so many TV, but shipped to the same church address Also, Dell has no rights to forcefully withhold tax for church purchase It's between IRS and the church If you have any questions about those purchases, you can contact the church to confirm those purchases are not personal, but for the church with tax exemptHere is the list of orders get rejected for tax refund [redacted] [redacted] [redacted] Regards, [redacted] ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceA credit was processed and the customer reports the check has been receivedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:There is a tracking number for new item, but it has not arrived Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThat being said, I would like to call to question the follow up calls they claim have not been returnedThey have called me a total of times and I have managed to answer timesI was contacted at 8:12AM and 8:23AM this morning (1/7/16, calls & 5) and the exact same message was left both timesGeneral gist of the message was "email has been sent, no further action required" which I interpreted as "no follow up needed" I have a job, and can't just drop everything to take their phone calls right when they decide to call meEven if they'd said a return call was needed, they didn't even wait long enough for a reasonable person to make it to a lunch break before they decided to respond to the Revdex.com and infer that I was not cooperating with the processFor a company that felt it was appropriate to give me the run around for weeks, and take up hours of my time trying to get a simple answer to a question, they sure have little respect for other people's schedulesAs a matter of fact, they chose to make the first phone call to me in regards to this matter on December 24th at 12:58PM...that's right, Christmas EveI was with my family, and chose not to take away from my holiday time with them to deal with this, which I do NOT believe was unreasonable.Additionally, the fact that they felt it was appropriate to explain to me that "documentation" was required to prove that I bought THEIR products using THEIR loyalty program and THEIR financing, and further action would be required on MY part to complete this matter is ridiculous I contacted Dell, I spent hours trying to get answers on this very matter from Dell, my complaint is about Dell, my purchase was made through Dell, and my purchase was paid for with Dell financingI fail to understand why they chose to assign someone to this matter that wasn't capable of handling the entirety of itThe good news is, I received my rebate code from Dell financing yesterday (well outside their stated max of business days, but whatever, I guess they had my "documentation" after all), so I will not have to start over again with the process to claim my earned benefitsBecause of this fact, I agree to close this complaintHad this not been the case, this matter would still be active Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: For years Dell has used deceptive advertising practices on their RAMThey need to commit to clear advertising, not just saying they value customer feedbackThe last machine I bought from them in had the same problem where they advertised GB RAM, the salesperson confirmed verbally 3x2GB RAM, and yet I received 6x1GB RAMThis time around it was GB RAM as advertised and as confirmed by the salesperson and yet the written quote revealed it was actually 2x8GB RAMI only got the quote because of being duped in my previous experienceI have stopped doing business with Dell, but it seems inappropriate for me to say this is a successful resolution when they haven't show clear signs they will stop duping other customers in the futureTheir advertisement should match their written quotes Regards, [redacted]
Today’s Date: 06/29/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states concerns with the battery not functioningAt this time the agent has advised the customer they are outside the warranty period and the battery cannot be servicedHowever the agent offered a discounted rate to replace the batteryThe customer declinedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they reconsider the discounted rate offered Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer explained there was a problem with the orginial configuration and order was replacedThe representative also provided tracking information showing system was due for delivery 12/8/The customer requested compensation for the delay which the representative respectfully denied but offered to assist in setting up the system if neededWe remain available to assist the customer if needed and we ask that he contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I will see you in court Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I would like to state that I'm currently extremely sick and received surgery recently and I suffer from PTSD and bipolar depression and do not want to speak to this person on the phone I would much rather emails because there so condescending and rude as if I was the one who is hearing wrong with this email I will attach the audo file of this person telling me I will get "the best configuration available" and now sent this used laptop which is extremely far from "the best configuration available"especially used as I stated far below.I was called by Dell resolution center and yesterday had a long discussion with the person in charge of my case.I have there name and email as well.I have everything on record and recorded as well stating that in these exact words"I will be sending you a Dell certified refurbished model with the best configuration available"Not one with the least powerful iprocessor not one a little better than the one you have but the best configuration available.When I asked him today about this he said to me and I quote "I never said with the highest configuration available I said with the best configuration available"How do these two words not mean the samething to this person?He makes it seem as if they mean two totally different things which again I've been lied to because there "best configuration available refurbished and or new is as stated below.-i7820HK or a i6820HK processor-GTX or a GTX video card-16GB or 32GB of memory ram-FHD 120hz screen or UHD (4k) screen-killer network cardSeemed as if some of these components were in the model I was going to get from them refurbished or not it didn't matter if that were the truth but it wasn't.I even asked him to repeat himself when he told me so I made sure I heard him correctly on 11/06/that I will be getting a Dell certified refurbished 15Rwith the "best" configuration available.My issue with this end resolution on 11/07/is that Yes I will get a i7700HQ (Not the best one available)and a hard drive upgrade in a refurbished laptop and with a less expensive/weaker wireless network card than I have in mine now a instead of a 1535.when I bought my laptop "new" and cost $1,which seems wrong.I get a i6700HQ and higher gigabyte hard drive but now my network card will be downgraded is basically what there saying and that's the best they can do in a very condescending manner because there both the same network cards but sell them as a upgraded on there sitewhich is yet again.The one I have in my laptop now (1535) is wide range more powerful and the is not and weaker.My issue and frustration is what his person said to me.As I stated above was not clear or specific at all saying to me (again which I can prove)"you will be getting a Dell certified refurbished laptop in the best configuration available" Which the one I'm getting is not "best configuration available" So basically lied to again.Which to me or any person would be lead to believe,ok I'm going to get a much better laptop replacement one of the best configurations available for everything I've gone through which made me happy with Dell for once...(on 11/06/17)Also used "refurbished" if it was going to be so called the best configuration available I wouldn't have cared but it's obvious there not sending me the "best configuration available"Now today 11/07/I was sent a email stating which one I was getting and it is literally the same price refurbished as I paid for my laptop new on there Dell outlet store which sells refurbished Alienware 15R3's and other Dell laptop's and as stated above with a weaker network adapter.I said fine because he said that's all they can do for me which is a lie on top of lie on top of lies and in a condescending manner I can't stress that enough.All these people are like this.I'm frustrated with the inaccurate way they tell you things and out of nowhere tell you another like they have been doing to me for weeks and after this week it will be a over month now.So is this basically the end result?They get to send me a refurbished laptop the same price as mine was new (I have a iand GTX 1060) but with a less expensive i(6700HQ) than the "best" configuration like I was told and a larger hard drive but less expensive wireless network card than I have now and get away with lies and inaccurate information yet again?I'm just at my wit's end with this situation and asking help and or if this is the end result because this is beyond unprofessional.I would like to note I have clinical PTSD and cannot handle confrontations so I'd like for Dell to contact me through email from here on forward because the way they are with there customers on the phone it causes me nothing but stress and health issues due to my disability.Today on 11/17/I received the replacement laptop days ago or so after waiting a week and the USB is messed up it's extremely tight to plug anything in I have to literally shove in it to plug anything USB like in.Also it's running extremely laggy (slow) at times.I'm getting very tired of Dell and there lies and sending me this laptop that is used and wasn't what I expected or as I stated above as this man in charge of my case at Dell promised so not only a lie but sent me a laptop that has issues as well.This seems so wrong to me and I'm sure to anyone that this has or will happen to.The resolution was not resolved properly or in a professional manner and I feel like I'm being cheated from this person at Dell and or the company it self.To whom it may concernThank you very much and have a wonderful day.Sorry for rambling on and on I'm just so upset and dissaponted by the way this company is treating me by lying misleading information sent things not working as they should and making me lose money and causing me nothing but stress and frustration with something so small as a gaming laptop[redacted] This is the audio file of this person clear as day telling me "you will be receiving the best configuration available"If he would have said the next best one I can send you fine but that's not what I was told and I'm beyond dissatisfied Regards, [redacted]