Complaint: [redacted] I am rejecting this response because: As my brand new $1,has had the same parts replaced 2-times on separate occasionsThe statement that your technicians provide quality service/parts just simply is based on my experience of having a non functioning brand new laptop for close to a year The bottom line is I was sold a brand new $1,Dell laptop that hasn't functioned correctly for almost a yearAs that's the quality that I've become accustomed to from Dell, I have no faith in their refurbished productI'm thoroughly disappointed and will be pursing the issue on various planes including social media Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms and conditions of the limited hardware warranty [redacted] As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed an Operating System USB media, which was delivered to Ms [redacted] on February 17, under FedEx tracking number [redacted] Please note, our representative made multiple attempts to reach Ms [redacted] ; however, has not been able to further discuss this matterWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has been in contact with the customerThe representative has communicated with the customer he has authorized a refurbished exchange systemThe representative will update the customer with shipping information once availableThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted]
Today’s Date: 08/24/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer reports technical issues with the unitThe customer states these issues existed since "day one"At this time the agent has researched the customers account history and these technical issues were not reported during the warranty periodAs such the agent advised the customer that since the system warranty expired on March of 2015, an warranty repair will not be possibleThe agent did however offer a discounted depot repairThe customer has declined this offerWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they reconsider the discounted repair offer Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Hello, Complaint: [redacted] I am rejecting this response because:Regards, [redacted] *** hello, I contacted Mr [redacted] on the phone has has been unprofessional and he stated he refuses to provide a return code label or fix the unauthorized charged many hours have been spent trying to have this matter resolved Mr [redacted] says on thing in Revdex.com complaints and says a totally different thing when I am speaking to him He has engaged in unfair unscrupulous buiness practices I have asked to have matter resolved he refused to provide a return label and in fact he stated go luck getting one I called him back after he hung up the phone He did not answer When ever calling regarding this matter the customer has been transferred from department to department only to be told that it is not the correct department It is unconscionable to have customer be transferred for more than five hours on the phone only to be keep being told it is not the correct department Dell employee Mr [redacted] has been dishonest and has lied repeatedly and has yelled screamed and hung up the phone also has outright refused to provide a return label This is the email he has been sent after he hung up the phoneYou have just called my number and I spoke with you You stated that the email was sent in error and that is incorrect The email was sent with the usd for the amount which needs to be credit by account Also, you started that you would not provide a confirmation for return and that I can not return an items which I have already told you would be returned if I did not receive credit for $ unauthorized charges.Then you hung up the telephone and acted very rudely I have stated before item would be return for full refund if this matter is not properly resolved.You have yelled and hung up the telephone
Complaint: [redacted] I am rejecting this response because:I'm mostly rejecting this response to keep the case open as I'm opting to return the laptop but I want to make sure this case isn't closed until the credit is properly appliedIn regards to the graphics card/graphics amplifier - I did not receive any graphics card for the graphics amplifier the you mentioned is the mobile GPU in the laptopNeither here nor there since I'm returning the laptop but you'd think Dell would have a better understanding of their product lines and be able to decipher invoices better than one of their consumers Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Per the terms of the sale, our representative, ***, respectfully denied Mr [redacted] ’s requestThe original order, per the terms of the sale, was not eligible for the promotion; and the exchange created was like for like [redacted] may be contacted via email at [redacted] @Dell.comWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:Dell is deceptively hiding behind the stance that they will not respond to my concern(s) because of their unjustified claim of accidental damage by "liquid spill"I interpret this response as Dell being unable to personally address my concerns outside of their pro forma responsesTherefore, they are indeed unresponsive and incapable of substantiating their claimsUnlike Dell, I will have it known to all that I remain strongly devoted to supporting my position, but Dell has been unable to satisfactorily dispute my previous evidence against their accusationsThe reason I am so passionate about this matter is that I know that liquid has never been near this laptop and it has always been my possession so I can state with confidence that no one else has brought this unit into contact with liquidHowever, I am unable to further make my case solely because Dell refuses to provide any details or proof of their claim Regards, [redacted]
Dear Revdex.com,Dell representative, [redacted] , contacted Mr [redacted] for further specific information that will allow her to research the issue for resolutionDell representative, [redacted] , remains available to assist Mr [redacted] in resolving his issues as reported in his complaint.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAfter further review, our representative processed a depot serviceOur records show that the unit was serviced and delivered to Mr [redacted] on October 3, under Purolator Tracking# [redacted] The representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, Susan, contacted the customer confirmed the credit has been processed and postedWe remain available to assist the customer if needed and we ask that he contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 05/31/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states continued technical concerns with their Alienware unitThe customer requests a full refundAt this time the agent advised that because the system is over four (4) years old, the unit cannot be refundedHowever troubleshooting as under the terms of the warranty was offered in order to work towards a resolutionThe customer rejected the agents offer to work through the terms of the warrantyThe agent apologized for the inconvenience and asked to customer to contact us should they reconsiderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processWe ask the customer to contact the representative at [redacted] @Dell.com should they reconsider troubleshooting the unit Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 02/24/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time a credit has been processed and the mater addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***_ [redacted] @Dell.com with any other questions in the matter Sincerely, Executive Support TeamIncident ID: 33507518Dell Inc
Complaint: [redacted] I am rejecting this response because:I was promised the gift cards on the first order I placed by the sales rep to entice me to get a dell credit account and purchase a laptop they had on saleThe second order I received a gift card on but this order was never involved with this matterI was promised TWO gift cards on my first purchase with dell Regards, [redacted] ***
Dear Revdex.com, Our records indicate that [redacted] has been in contact with the customer because a system could not be found that match the customer’s original order a refund was processedDell sincerely apologizes for the experience but a refund was in the best interest of the customerWe do show the credit was completed on 2/credit memo [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative, [redacted] was successful in getting the refund back to the customer’s Gift Card Mr [redacted] has confirmed receipt of the refund, but did express disappointment in the length of time the process had taken We certainly do apologize for the usual delay; it is never our intention to frustrate any of our customers Please ask the customer to follow up directly with [redacted] , who can be reached by email at [redacted] @Dell.com; if they should have any further concerns regarding this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I never received a call or voicemail from the business representativeI informed him I would be traveling however there were no voicemails on either numberMy question is was he only going to tell me the same thing he said before? Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our records indicate the system has been returned and the credit has been applied to the original form of payment, which Mr [redacted] has confirmed to our representative, [redacted] We regret any dissatisfaction Mr [redacted] may have experienced and [redacted] may be contacted via email at [redacted] _***@Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Thank you for providing a copy of the customer’s submission Dell representative, Sabrina, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assist Please have the customer contact the representative by email at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Revdex.com and screw you Dell Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: As my brand new $1,has had the same parts replaced 2-times on separate occasionsThe statement that your technicians provide quality service/parts just simply is based on my experience of having a non functioning brand new laptop for close to a year The bottom line is I was sold a brand new $1,Dell laptop that hasn't functioned correctly for almost a yearAs that's the quality that I've become accustomed to from Dell, I have no faith in their refurbished productI'm thoroughly disappointed and will be pursing the issue on various planes including social media Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms and conditions of the limited hardware warranty [redacted] As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed an Operating System USB media, which was delivered to Ms [redacted] on February 17, under FedEx tracking number [redacted] Please note, our representative made multiple attempts to reach Ms [redacted] ; however, has not been able to further discuss this matterWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has been in contact with the customerThe representative has communicated with the customer he has authorized a refurbished exchange systemThe representative will update the customer with shipping information once availableThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted]
Today’s Date: 08/24/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer reports technical issues with the unitThe customer states these issues existed since "day one"At this time the agent has researched the customers account history and these technical issues were not reported during the warranty periodAs such the agent advised the customer that since the system warranty expired on March of 2015, an warranty repair will not be possibleThe agent did however offer a discounted depot repairThe customer has declined this offerWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they reconsider the discounted repair offer Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Hello, Complaint: [redacted] I am rejecting this response because:Regards, [redacted] *** hello, I contacted Mr [redacted] on the phone has has been unprofessional and he stated he refuses to provide a return code label or fix the unauthorized charged many hours have been spent trying to have this matter resolved Mr [redacted] says on thing in Revdex.com complaints and says a totally different thing when I am speaking to him He has engaged in unfair unscrupulous buiness practices I have asked to have matter resolved he refused to provide a return label and in fact he stated go luck getting one I called him back after he hung up the phone He did not answer When ever calling regarding this matter the customer has been transferred from department to department only to be told that it is not the correct department It is unconscionable to have customer be transferred for more than five hours on the phone only to be keep being told it is not the correct department Dell employee Mr [redacted] has been dishonest and has lied repeatedly and has yelled screamed and hung up the phone also has outright refused to provide a return label This is the email he has been sent after he hung up the phoneYou have just called my number and I spoke with you You stated that the email was sent in error and that is incorrect The email was sent with the usd for the amount which needs to be credit by account Also, you started that you would not provide a confirmation for return and that I can not return an items which I have already told you would be returned if I did not receive credit for $ unauthorized charges.Then you hung up the telephone and acted very rudely I have stated before item would be return for full refund if this matter is not properly resolved.You have yelled and hung up the telephone
Complaint: [redacted] I am rejecting this response because:I'm mostly rejecting this response to keep the case open as I'm opting to return the laptop but I want to make sure this case isn't closed until the credit is properly appliedIn regards to the graphics card/graphics amplifier - I did not receive any graphics card for the graphics amplifier the you mentioned is the mobile GPU in the laptopNeither here nor there since I'm returning the laptop but you'd think Dell would have a better understanding of their product lines and be able to decipher invoices better than one of their consumers Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Per the terms of the sale, our representative, ***, respectfully denied Mr [redacted] ’s requestThe original order, per the terms of the sale, was not eligible for the promotion; and the exchange created was like for like [redacted] may be contacted via email at [redacted] @Dell.comWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:Dell is deceptively hiding behind the stance that they will not respond to my concern(s) because of their unjustified claim of accidental damage by "liquid spill"I interpret this response as Dell being unable to personally address my concerns outside of their pro forma responsesTherefore, they are indeed unresponsive and incapable of substantiating their claimsUnlike Dell, I will have it known to all that I remain strongly devoted to supporting my position, but Dell has been unable to satisfactorily dispute my previous evidence against their accusationsThe reason I am so passionate about this matter is that I know that liquid has never been near this laptop and it has always been my possession so I can state with confidence that no one else has brought this unit into contact with liquidHowever, I am unable to further make my case solely because Dell refuses to provide any details or proof of their claim Regards, [redacted]
Dear Revdex.com,Dell representative, [redacted] , contacted Mr [redacted] for further specific information that will allow her to research the issue for resolutionDell representative, [redacted] , remains available to assist Mr [redacted] in resolving his issues as reported in his complaint.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAfter further review, our representative processed a depot serviceOur records show that the unit was serviced and delivered to Mr [redacted] on October 3, under Purolator Tracking# [redacted] The representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, Susan, contacted the customer confirmed the credit has been processed and postedWe remain available to assist the customer if needed and we ask that he contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 05/31/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states continued technical concerns with their Alienware unitThe customer requests a full refundAt this time the agent advised that because the system is over four (4) years old, the unit cannot be refundedHowever troubleshooting as under the terms of the warranty was offered in order to work towards a resolutionThe customer rejected the agents offer to work through the terms of the warrantyThe agent apologized for the inconvenience and asked to customer to contact us should they reconsiderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processWe ask the customer to contact the representative at [redacted] @Dell.com should they reconsider troubleshooting the unit Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 02/24/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time a credit has been processed and the mater addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***_ [redacted] @Dell.com with any other questions in the matter Sincerely, Executive Support TeamIncident ID: 33507518Dell Inc
Complaint: [redacted] I am rejecting this response because:I was promised the gift cards on the first order I placed by the sales rep to entice me to get a dell credit account and purchase a laptop they had on saleThe second order I received a gift card on but this order was never involved with this matterI was promised TWO gift cards on my first purchase with dell Regards, [redacted] ***
Dear Revdex.com, Our records indicate that [redacted] has been in contact with the customer because a system could not be found that match the customer’s original order a refund was processedDell sincerely apologizes for the experience but a refund was in the best interest of the customerWe do show the credit was completed on 2/credit memo [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative, [redacted] was successful in getting the refund back to the customer’s Gift Card Mr [redacted] has confirmed receipt of the refund, but did express disappointment in the length of time the process had taken We certainly do apologize for the usual delay; it is never our intention to frustrate any of our customers Please ask the customer to follow up directly with [redacted] , who can be reached by email at [redacted] @Dell.com; if they should have any further concerns regarding this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I never received a call or voicemail from the business representativeI informed him I would be traveling however there were no voicemails on either numberMy question is was he only going to tell me the same thing he said before? Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our records indicate the system has been returned and the credit has been applied to the original form of payment, which Mr [redacted] has confirmed to our representative, [redacted] We regret any dissatisfaction Mr [redacted] may have experienced and [redacted] may be contacted via email at [redacted] _***@Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Thank you for providing a copy of the customer’s submission Dell representative, Sabrina, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assist Please have the customer contact the representative by email at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Revdex.com and screw you Dell Regards, [redacted] ***