Today’s Date: 02/04/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued technical concernsAt this time the agent has confirmed the exchange unit has addressed the matterDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] [email protected] with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I am still holding my position that this is bait and switch by Dell Dells online chat promised me months interest free financing on this laptop but now Dell will not stand behind the promise made by their sales team Poor customer serviceI guess I will vote with my $$ from now on and shop with another company Buyer beware they do not stand behind their word even if its written Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative respectfully denied the customer’s request for systems priced at the Black Friday pricing“As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced item once the promotion has ended“ If the customer has any further questions we request the customer contact the representative [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:, the gentleman told me via, phone and email of this 10% discount because as he stated my computer was out of warrantyMy argument is that when I sent it to Dell, I still had a warranty and they never fixed the product correctly the first time I sent it to them if the problem still exist and then an additional issue with none of my F keys working nowThe computer was never fixedMy issue started Thanksgiving last year and the same problem still exists it was never resolved, I have ever email that was between myself and Dell representativeStudioThe gentleman who offered me 10% discount flat out lied to me in an email stating he called me on two occasions and was unable to leave a message, everyone who had my number know that's a lie,because nobody ever had an issue with leaving messagesMy voice-mail is never full, so he liedI don't want a discount, I want them to repair my computerus and do it correctlyHe said they will not give me another computer or my money back,well at least fix my product that I got from their companyI will never again purchase anything that has the name Dell attached to it, nor will I suggest anyone else doesI agree with the other dissatisfied Dell consumers, how is it that BOB rates them A+ with over 5,complaints Regards, [redacted]
Today’s Date: 08/05/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***_ [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Ms [redacted] on June 29, under FedEx tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Dell representative [redacted] is working with Ms [redacted] to resolve the issues as reported in her complaintOur representative may be reached at [redacted] @dell.com.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe Dell representative [redacted] contacted Mr [redacted] she confirmed the customer does have the available credit and the expiration dateShould Mr [redacted] need support in the future he may contact Dell Support via chat, email or phone by visiting www.Dell.com/ContactSincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative issued a return for order# [redacted] Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] offered to setup depot service after troubleshooting to repair any issues per the terms and conditions of Dell’s limited hardware warranty Should the customer agree to accept this offer he may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***This an outright untruth I never accepted instead of 460usd The reason for because when my order did not arrive as promised DELL supervisor stated they THEY would provide if I would kept the order hat was when the order had not even been delivered The is for THE unauthorized charge DELL made my account which was to be provided back as a credit to my account The DELL agent stated at that time if my order was cancelled and reorder it would not arrive by 12/25/ I have spoken to the person who replied to email I told I wanted the unauthorized amount credited back to my account or I wanted to return the items and receive a total refund of 2301.28usd When I told the DELL representative this he STATAED I REFUSE TO PROVIDE YOU WITH A CONFIRMATION CODE FOR A RETURN IN ORDER TO GET A COMPLETE REFUNDHe stated he would not provide the return confirmation for a return and he also stated that it would make sure that it would be pass the return time I exaplin that if my account as not completely fixed then I wanted to return the items and never have any further commeicationwith DELL he stated that he would provide a return code DELL HAS WNAGED IN ILLGEAL PRACTICE I WANT TO RETURN THR ITEM AND GET A FULL REFUND of The agent refused to provide the return and he was unprofessional yell on the telephone And theN HE said that the email was sent to me in error which is percent an untruth I have two different emails from the agent which can prove that statement is not accurate The agent has written one thing as the reply however he has said some thing completely different when I spoke to him I would like SOMEONE FROM THE JNITED STATES TO CONTACT ME BACK REGARDING THIS MATTER THE DELL AGENT THAT HAD REPLIED TO thus EMAIL IS REPLYING BACK TO Revdex.com WITH A COMPLETELY DIFFERNT RESPONSE THAN THE UNPROFESSIONAL THREATING REPLY WHICH HE STATED WHEN I WAS IN THE ON HONE WITH In fact I asked him for a return confirmation he refused to provide ok and he said he would Kota she would ours not give me a return confirmation and I would have to keep the item I told him I want to just return the item he said no then he hung upturn phone I called him back and he did not answe everyone time I call DELL they put me on holdI want to return the item and get all my money backThank you
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and explained that his laptop already has the corrected LCD installedThat it built after this was found and corrected but the representative did offer the repair at a discounted rate which the customer has declinedPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has researched the customer’s order and the customer had a one year warranty that has now expired Any support would now be fee based Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer sent to the depot for repairs They replaced the hard drive and returned it as well as the old hard drive the customer requested Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that the order was being delayed due to product availability issuesOur representative worked with our order verification team to resolve the matterOur records show that the order# [redacted] was delivered to Mr [redacted] on December 22nd, under FedEx tracking # [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been instrumental in assisting the customer in receiving their Dell Gift Card We certainly do apologize for any frustration this matter may have caused our customer We appreciate the Revdex.com and the customer bringing this matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has informed the customer of the various payment methods offered by Dell Financial Services to our customers Dell believes this matter may be better explained to the customer by Dell Financial Services Therefore, we ask that the Revdex.com reassigns this case to Dell Financial Services to address thoroughly with the customer We certainly do apologize for any frustration this matter may have caused our customer Please advise the customer to expect a Dell Financial Services representative to contact him once the case has been reassigned to them Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that the order was being delayed due to product availability issuesOur representative worked with our order verification team to resolve the matterOur records show that the order# [redacted] was delivered to Mr [redacted] on December 17th, under FedEx tracking# [redacted] Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: [redacted] @Dell.com is NOT trying to resolve the problemTherefore I requested to receive email from her/his supervisor, but she/he has been either ignore me or copied & pasted her old respond which is "I called you but you didn't answer the phone" or "I'm the only contact person." She/her refused refunding since it's been more than days but they charged me on my credit card on 5/14/It doesn't make any sense to me and therefore I said so but she/he never mentions about it and keep sending me meaningless email.I will never give up for this since Dell didn't give me technical support to fix my computer and they also didn't send me a CD that is required to fix it Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission The customer is contacting the Revdex.com about a pricing error on Dell’s website during the Black Friday/Cyber Monday sales; regarding the Dell UltraSharp Dual Monitor Bundle U2412M with MDSmonitor stand The incorrect price was showing as $instead of the correct price of $ Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell Dell realizes situations such as this can be disappointing for our customers so we truly do apologize Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." We appreciate the customer taking the time to bring this observation to our attention Our merchandizing team is aware of this pricing error We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter Please have the customer contact our representative directly by email at [redacted] @Dell.com if they have any other concerns regarding this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Today’s Date: 02/04/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued technical concernsAt this time the agent has confirmed the exchange unit has addressed the matterDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] [email protected] with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I am still holding my position that this is bait and switch by Dell Dells online chat promised me months interest free financing on this laptop but now Dell will not stand behind the promise made by their sales team Poor customer serviceI guess I will vote with my $$ from now on and shop with another company Buyer beware they do not stand behind their word even if its written Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative respectfully denied the customer’s request for systems priced at the Black Friday pricing“As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced item once the promotion has ended“ If the customer has any further questions we request the customer contact the representative [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:, the gentleman told me via, phone and email of this 10% discount because as he stated my computer was out of warrantyMy argument is that when I sent it to Dell, I still had a warranty and they never fixed the product correctly the first time I sent it to them if the problem still exist and then an additional issue with none of my F keys working nowThe computer was never fixedMy issue started Thanksgiving last year and the same problem still exists it was never resolved, I have ever email that was between myself and Dell representativeStudioThe gentleman who offered me 10% discount flat out lied to me in an email stating he called me on two occasions and was unable to leave a message, everyone who had my number know that's a lie,because nobody ever had an issue with leaving messagesMy voice-mail is never full, so he liedI don't want a discount, I want them to repair my computerus and do it correctlyHe said they will not give me another computer or my money back,well at least fix my product that I got from their companyI will never again purchase anything that has the name Dell attached to it, nor will I suggest anyone else doesI agree with the other dissatisfied Dell consumers, how is it that BOB rates them A+ with over 5,complaints Regards, [redacted]
Today’s Date: 08/05/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***_ [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Ms [redacted] on June 29, under FedEx tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Dell representative [redacted] is working with Ms [redacted] to resolve the issues as reported in her complaintOur representative may be reached at [redacted] @dell.com.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe Dell representative [redacted] contacted Mr [redacted] she confirmed the customer does have the available credit and the expiration dateShould Mr [redacted] need support in the future he may contact Dell Support via chat, email or phone by visiting www.Dell.com/ContactSincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative issued a return for order# [redacted] Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] offered to setup depot service after troubleshooting to repair any issues per the terms and conditions of Dell’s limited hardware warranty Should the customer agree to accept this offer he may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***This an outright untruth I never accepted instead of 460usd The reason for because when my order did not arrive as promised DELL supervisor stated they THEY would provide if I would kept the order hat was when the order had not even been delivered The is for THE unauthorized charge DELL made my account which was to be provided back as a credit to my account The DELL agent stated at that time if my order was cancelled and reorder it would not arrive by 12/25/ I have spoken to the person who replied to email I told I wanted the unauthorized amount credited back to my account or I wanted to return the items and receive a total refund of 2301.28usd When I told the DELL representative this he STATAED I REFUSE TO PROVIDE YOU WITH A CONFIRMATION CODE FOR A RETURN IN ORDER TO GET A COMPLETE REFUNDHe stated he would not provide the return confirmation for a return and he also stated that it would make sure that it would be pass the return time I exaplin that if my account as not completely fixed then I wanted to return the items and never have any further commeicationwith DELL he stated that he would provide a return code DELL HAS WNAGED IN ILLGEAL PRACTICE I WANT TO RETURN THR ITEM AND GET A FULL REFUND of The agent refused to provide the return and he was unprofessional yell on the telephone And theN HE said that the email was sent to me in error which is percent an untruth I have two different emails from the agent which can prove that statement is not accurate The agent has written one thing as the reply however he has said some thing completely different when I spoke to him I would like SOMEONE FROM THE JNITED STATES TO CONTACT ME BACK REGARDING THIS MATTER THE DELL AGENT THAT HAD REPLIED TO thus EMAIL IS REPLYING BACK TO Revdex.com WITH A COMPLETELY DIFFERNT RESPONSE THAN THE UNPROFESSIONAL THREATING REPLY WHICH HE STATED WHEN I WAS IN THE ON HONE WITH In fact I asked him for a return confirmation he refused to provide ok and he said he would Kota she would ours not give me a return confirmation and I would have to keep the item I told him I want to just return the item he said no then he hung upturn phone I called him back and he did not answe everyone time I call DELL they put me on holdI want to return the item and get all my money backThank you
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and explained that his laptop already has the corrected LCD installedThat it built after this was found and corrected but the representative did offer the repair at a discounted rate which the customer has declinedPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has researched the customer’s order and the customer had a one year warranty that has now expired Any support would now be fee based Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer sent to the depot for repairs They replaced the hard drive and returned it as well as the old hard drive the customer requested Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that the order was being delayed due to product availability issuesOur representative worked with our order verification team to resolve the matterOur records show that the order# [redacted] was delivered to Mr [redacted] on December 22nd, under FedEx tracking # [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been instrumental in assisting the customer in receiving their Dell Gift Card We certainly do apologize for any frustration this matter may have caused our customer We appreciate the Revdex.com and the customer bringing this matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has informed the customer of the various payment methods offered by Dell Financial Services to our customers Dell believes this matter may be better explained to the customer by Dell Financial Services Therefore, we ask that the Revdex.com reassigns this case to Dell Financial Services to address thoroughly with the customer We certainly do apologize for any frustration this matter may have caused our customer Please advise the customer to expect a Dell Financial Services representative to contact him once the case has been reassigned to them Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that the order was being delayed due to product availability issuesOur representative worked with our order verification team to resolve the matterOur records show that the order# [redacted] was delivered to Mr [redacted] on December 17th, under FedEx tracking# [redacted] Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: [redacted] @Dell.com is NOT trying to resolve the problemTherefore I requested to receive email from her/his supervisor, but she/he has been either ignore me or copied & pasted her old respond which is "I called you but you didn't answer the phone" or "I'm the only contact person." She/her refused refunding since it's been more than days but they charged me on my credit card on 5/14/It doesn't make any sense to me and therefore I said so but she/he never mentions about it and keep sending me meaningless email.I will never give up for this since Dell didn't give me technical support to fix my computer and they also didn't send me a CD that is required to fix it Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission The customer is contacting the Revdex.com about a pricing error on Dell’s website during the Black Friday/Cyber Monday sales; regarding the Dell UltraSharp Dual Monitor Bundle U2412M with MDSmonitor stand The incorrect price was showing as $instead of the correct price of $ Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell Dell realizes situations such as this can be disappointing for our customers so we truly do apologize Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." We appreciate the customer taking the time to bring this observation to our attention Our merchandizing team is aware of this pricing error We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter Please have the customer contact our representative directly by email at [redacted] @Dell.com if they have any other concerns regarding this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc