Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently spoke to Mr [redacted] regarding his concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a product returnOur records show that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed delivery of the customer’s order Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer that the promotion had already expired by the time he added the item to his cart therefore the price could not be honored Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and informed him of the terms of the promotional Gift CardsOur records show, his Dell Advantage Rewards E-Gift Card for order number [redacted] has been processedFurthermore, Mr [redacted] confirmed resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative recently made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondence, related to order number [redacted] We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Today’s Date: 05/31/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued technical concerns with their Dell unitAt this time the agent has issued an onsite repair and confirmed the service was completed with the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 02/04/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the customers credit has been processedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:, the gentleman told me via, phone and email of this 10% discount because as he stated my computer was out of warrantyMy argument is that when I sent it to Dell, I still had a warranty and they never fixed the product correctly the first time I sent it to them if the problem still exist and then an additional issue with none of my F keys working nowThe computer was never fixedMy issue started Thanksgiving last year and the same problem still exists it was never resolved, I have ever email that was between myself and Dell representativeStudioThe gentleman who offered me 10% discount flat out lied to me in an email stating he called me on two occasions and was unable to leave a message, everyone who had my number know that's a lie,because nobody ever had an issue with leaving messagesMy voice-mail is never full, so he liedI don't want a discount, I want them to repair my computerus and do it correctlyHe said they will not give me another computer or my money back,well at least fix my product that I got from their companyI will never again purchase anything that has the name Dell attached to it, nor will I suggest anyone else doesI agree with the other dissatisfied Dell consumers, how is it that BOB rates them A+ with over 5,complaints Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***This an outright untruth I never accepted instead of 460usd The reason for because when my order did not arrive as promised DELL supervisor stated they THEY would provide if I would kept the order hat was when the order had not even been delivered The is for THE unauthorized charge DELL made my account which was to be provided back as a credit to my account The DELL agent stated at that time if my order was cancelled and reorder it would not arrive by 12/25/ I have spoken to the person who replied to email I told I wanted the unauthorized amount credited back to my account or I wanted to return the items and receive a total refund of 2301.28usd When I told the DELL representative this he STATAED I REFUSE TO PROVIDE YOU WITH A CONFIRMATION CODE FOR A RETURN IN ORDER TO GET A COMPLETE REFUNDHe stated he would not provide the return confirmation for a return and he also stated that it would make sure that it would be pass the return time I exaplin that if my account as not completely fixed then I wanted to return the items and never have any further commeicationwith DELL he stated that he would provide a return code DELL HAS WNAGED IN ILLGEAL PRACTICE I WANT TO RETURN THR ITEM AND GET A FULL REFUND of The agent refused to provide the return and he was unprofessional yell on the telephone And theN HE said that the email was sent to me in error which is percent an untruth I have two different emails from the agent which can prove that statement is not accurate The agent has written one thing as the reply however he has said some thing completely different when I spoke to him I would like SOMEONE FROM THE JNITED STATES TO CONTACT ME BACK REGARDING THIS MATTER THE DELL AGENT THAT HAD REPLIED TO thus EMAIL IS REPLYING BACK TO Revdex.com WITH A COMPLETELY DIFFERNT RESPONSE THAN THE UNPROFESSIONAL THREATING REPLY WHICH HE STATED WHEN I WAS IN THE ON HONE WITH In fact I asked him for a return confirmation he refused to provide ok and he said he would Kota she would ours not give me a return confirmation and I would have to keep the item I told him I want to just return the item he said no then he hung upturn phone I called him back and he did not answe everyone time I call DELL they put me on holdI want to return the item and get all my money backThank you
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has informed the customer of the various payment methods offered by Dell Financial Services to our customers Dell believes this matter may be better explained to the customer by Dell Financial Services Therefore, we ask that the Revdex.com reassigns this case to Dell Financial Services to address thoroughly with the customer We certainly do apologize for any frustration this matter may have caused our customer Please advise the customer to expect a Dell Financial Services representative to contact him once the case has been reassigned to them Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
The Dell representative is continuing to work with the customer regarding their concerns Representative, ***n will remain the customer’s point of contact until this matter has been resolved The representative can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative has a tech attempting to reach the customer by phone and emailPlease understand the representative will make attempts before closing the caseThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been instrumental in assisting the customer in receiving their Dell Gift Card We certainly do apologize for any frustration this matter may have caused our customer We appreciate the Revdex.com and the customer bringing this matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Today’s Date: 04/06/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] [redacted] , to address the contents of their correspondenceAt this time the agent continues to work with the customerWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer refused the onsite serviceIt has been explained that a return for credit is not an option since the system is outside the day return periodShould the customer reconsider we ask that he follow up with the representative by emailing [redacted] @Dell.comSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] A Dell representative recently contacted Dr [redacted] regarding his concernsOur representative explained the terms and conditions of limited hardware warranty, which expired on March 6, [redacted] As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a depot servicePlease note that our depot authorized and shipped a replacement unit, which was delivered to Dr [redacted] on November 23, Our representative also followwith Dr [redacted] to confirm resolutionHis request for free warranty extension was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Dr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is the second time this has happened a simple sorry does not work in this instance Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative requested Dell centric information, such as, Service Tag#, or Express Service Code; however, Mr [redacted] failed to provide such informationPlease note that we require this pertinent information, so our representative can document his concerns under his account and provide further assistance in this matterFurthermore, Mr [redacted] stated that the product was purchased from a retailer; therefore, returns and exchanges are governed by the policies of the retailer where the Product was purchasedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has explained to the customer Dell is willing to support their computer per the terms and conditions of its warranty A return would not be possible since it is out of the return period Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * ***Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty and the Return PolicyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit, which was delivered by FedEx under tracking number [redacted] on August 14, Our representative also followto confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently spoke to Mr [redacted] regarding his concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a product returnOur records show that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed delivery of the customer’s order Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer that the promotion had already expired by the time he added the item to his cart therefore the price could not be honored Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and informed him of the terms of the promotional Gift CardsOur records show, his Dell Advantage Rewards E-Gift Card for order number [redacted] has been processedFurthermore, Mr [redacted] confirmed resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative recently made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondence, related to order number [redacted] We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Today’s Date: 05/31/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued technical concerns with their Dell unitAt this time the agent has issued an onsite repair and confirmed the service was completed with the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 02/04/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the customers credit has been processedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:, the gentleman told me via, phone and email of this 10% discount because as he stated my computer was out of warrantyMy argument is that when I sent it to Dell, I still had a warranty and they never fixed the product correctly the first time I sent it to them if the problem still exist and then an additional issue with none of my F keys working nowThe computer was never fixedMy issue started Thanksgiving last year and the same problem still exists it was never resolved, I have ever email that was between myself and Dell representativeStudioThe gentleman who offered me 10% discount flat out lied to me in an email stating he called me on two occasions and was unable to leave a message, everyone who had my number know that's a lie,because nobody ever had an issue with leaving messagesMy voice-mail is never full, so he liedI don't want a discount, I want them to repair my computerus and do it correctlyHe said they will not give me another computer or my money back,well at least fix my product that I got from their companyI will never again purchase anything that has the name Dell attached to it, nor will I suggest anyone else doesI agree with the other dissatisfied Dell consumers, how is it that BOB rates them A+ with over 5,complaints Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***This an outright untruth I never accepted instead of 460usd The reason for because when my order did not arrive as promised DELL supervisor stated they THEY would provide if I would kept the order hat was when the order had not even been delivered The is for THE unauthorized charge DELL made my account which was to be provided back as a credit to my account The DELL agent stated at that time if my order was cancelled and reorder it would not arrive by 12/25/ I have spoken to the person who replied to email I told I wanted the unauthorized amount credited back to my account or I wanted to return the items and receive a total refund of 2301.28usd When I told the DELL representative this he STATAED I REFUSE TO PROVIDE YOU WITH A CONFIRMATION CODE FOR A RETURN IN ORDER TO GET A COMPLETE REFUNDHe stated he would not provide the return confirmation for a return and he also stated that it would make sure that it would be pass the return time I exaplin that if my account as not completely fixed then I wanted to return the items and never have any further commeicationwith DELL he stated that he would provide a return code DELL HAS WNAGED IN ILLGEAL PRACTICE I WANT TO RETURN THR ITEM AND GET A FULL REFUND of The agent refused to provide the return and he was unprofessional yell on the telephone And theN HE said that the email was sent to me in error which is percent an untruth I have two different emails from the agent which can prove that statement is not accurate The agent has written one thing as the reply however he has said some thing completely different when I spoke to him I would like SOMEONE FROM THE JNITED STATES TO CONTACT ME BACK REGARDING THIS MATTER THE DELL AGENT THAT HAD REPLIED TO thus EMAIL IS REPLYING BACK TO Revdex.com WITH A COMPLETELY DIFFERNT RESPONSE THAN THE UNPROFESSIONAL THREATING REPLY WHICH HE STATED WHEN I WAS IN THE ON HONE WITH In fact I asked him for a return confirmation he refused to provide ok and he said he would Kota she would ours not give me a return confirmation and I would have to keep the item I told him I want to just return the item he said no then he hung upturn phone I called him back and he did not answe everyone time I call DELL they put me on holdI want to return the item and get all my money backThank you
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has informed the customer of the various payment methods offered by Dell Financial Services to our customers Dell believes this matter may be better explained to the customer by Dell Financial Services Therefore, we ask that the Revdex.com reassigns this case to Dell Financial Services to address thoroughly with the customer We certainly do apologize for any frustration this matter may have caused our customer Please advise the customer to expect a Dell Financial Services representative to contact him once the case has been reassigned to them Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
The Dell representative is continuing to work with the customer regarding their concerns Representative, ***n will remain the customer’s point of contact until this matter has been resolved The representative can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative has a tech attempting to reach the customer by phone and emailPlease understand the representative will make attempts before closing the caseThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been instrumental in assisting the customer in receiving their Dell Gift Card We certainly do apologize for any frustration this matter may have caused our customer We appreciate the Revdex.com and the customer bringing this matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Today’s Date: 04/06/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] [redacted] , to address the contents of their correspondenceAt this time the agent continues to work with the customerWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer refused the onsite serviceIt has been explained that a return for credit is not an option since the system is outside the day return periodShould the customer reconsider we ask that he follow up with the representative by emailing [redacted] @Dell.comSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] A Dell representative recently contacted Dr [redacted] regarding his concernsOur representative explained the terms and conditions of limited hardware warranty, which expired on March 6, [redacted] As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a depot servicePlease note that our depot authorized and shipped a replacement unit, which was delivered to Dr [redacted] on November 23, Our representative also followwith Dr [redacted] to confirm resolutionHis request for free warranty extension was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Dr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is the second time this has happened a simple sorry does not work in this instance Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative requested Dell centric information, such as, Service Tag#, or Express Service Code; however, Mr [redacted] failed to provide such informationPlease note that we require this pertinent information, so our representative can document his concerns under his account and provide further assistance in this matterFurthermore, Mr [redacted] stated that the product was purchased from a retailer; therefore, returns and exchanges are governed by the policies of the retailer where the Product was purchasedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has explained to the customer Dell is willing to support their computer per the terms and conditions of its warranty A return would not be possible since it is out of the return period Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * ***Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty and the Return PolicyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit, which was delivered by FedEx under tracking number [redacted] on August 14, Our representative also followto confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell