Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants an exchange computer Per the terms of sale and warranty, Dell is not responsible for lost data or applications and it would be a customer’s responsibility to back up all existing data and software prior to contacting Dell for support Dell records indicate Mr [redacted] ’ computer is more than seven (7) years old and his warranty expired during We regret our technician’s efforts to assist Mr [redacted] were unsuccessful and that our representatives subsequently have advised him that Dell will not be providing additional free support or an exchange computer as he requests Dell’s stance in this matter remains unchanged and no further attempt will be made to reach Mr [redacted] regarding this matter We remain available to assist via Dell’s fee-based software or out of warranty repair representatives should he want to purchase this service Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: It is not to my satisfaction.They did send me a quote to purchase the computer at the originally posted price, however there was no attempt to compensate for the loss of the 12% cash back from Ebates They told me that I need to contact Ebates and try to get it from them This is not Ebates fault, it is Dell's fault as they were the ones who did not tell the truth to begin with Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , contacted Ms [redacted] , and explained the gift card policy, however; Ms [redacted] confirmed a coupon has been received in lieu of a gift cardWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,This matter has been previously addressed, and regarding the current rebuttal, no alterations have been or will be made to the final resolutionPlease understand that this is a situation that necessitates adherence to Dell’s longstanding policies regarding Dell’s Terms of Sale and the Limited Hardware WarrantySince the final resolution will remain unchanged, this response is being submitted sans customer contactIf there are additional questions or concerns regarding the stated issue(s), please contact [redacted] Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Dell has yet to satisfactorily respond to my complaintI want to know if the computer I purchased that was labeled 'new' is actually new, or if it is refurbished as [redacted] , the Dell Resolutions specialist has stated in her email(I have already sent you a picture of the label which reads 'Dell Outlet New', and copied her email in my last reply to you.) If the computer is not new, I have been the victim of fraudI paid for a new computer and was sent a refurbished one that was labeled 'new.' Dell is refusing to honor the $settlement they sent me because they claim the computer is refurbishedAgain, I paid for a new computerIf it's new, I should receive the $in lieu of the month financingIf it refurbishedI have been cheated.Thank you for helping me with this situationI have contacted Dell directly and reached a dead endIn the last conversation I had with [redacted] , she became rude and abusive, refused to connect me to or give me the name of her supervisor, and said that there would be no further action taken with my complaint(I have a transcript of our conversation of July 31st that I created contemporaneously that I will be happy to send to youSince I have been unable to receive any sort of answers from Dell, I appreciate your efforts to resolve this for meNO one likes to be cheatedThank you for your assistanceI would be happy to discuss this with you if you need more informationMy contact number is in the form I filled out when I submitted this complaint Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently spoke to Mr [redacted] regarding his concernsOur representative explained the terms and conditions of sale and limited hardware warrantyOur representative also offered technical assistance; however, Mr [redacted] elected not to accept our offer of assistancePlease note that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the Product was purchased [redacted] His request for refund was respectfully deniedWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the limited hardware warrantyOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has declined the customer’s request for replacements of his computer’s but has offered onsite repair service per the terms and conditions of the Dell limited hardware warranty The customer may contact Dell’s representative via email at: [redacted] @Dell.com if he wishes to accept this offer Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order and wants a discount or a refund We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The customer subsequently returned the order and a full refund has posted to his Dell account The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: the matter was not addressedThe fact still remains that Dell did not tell me the hard drive was only guaranteed for days, the product is of poor quality, and they increased their original quote for another hard driveAdditionally, if a customer cannot understand a rep, they have a right to speak to someone who speaks their own language clearlyApparently, Dell is no longer an American company - shame on them! Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] **A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that Black Friday promotions have expiredOur representative also informed him about our marketing vehicles, which include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell records indicate the customer placed an order on-line for a promotion under which she could receive a TV at no additional charge with the purchase of a computer priced at $or more The promotional TV was assigned a dollar value which was deducted from the computer invoice amount as the computer order would be downloaded directly to manufacturing The computer order was subsequently cancelled however the promotional TV shipped with an invoice amount of $291.36.Since the date of the submission, a Dell representative contacted the customer who stated she never received the TV For customer satisfaction reasons, our representative manually refunded $to the customer’s credit card used for the purchase We ask that she contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and, due to product availability, the order cannot be processedWhen a customer places an order from Dell for a third party item, Dell must rely on third party vendors to supply sufficient inventory to fulfill the Dell ordersOn occasion, volume for certain items exceeds our vendors’ ability to maintain sufficient stock to fulfill Dell’s ordersOur representative has offered a discount on an order placed with Dell Sales or on Dell.comWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, [redacted] Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer reiterated dissatisfaction with Dell’s response and wants additional concessions The promotion as indicated in the customer’s original submission, was for a $gift card, not a $gift card as the customer seeks If the customer has an e-mail or other documentation from Dell indicating he was going to receive a $gift card instead of the $gift card promotion, he may forward that to our representative for additional consideration Dell would be unable to process a promotional gift card which is greater than that offered in the promotion As previously indicated, our records reflect the customer’s issue has been addressed and he has been provided with the promotion associated with his purchase Dell will not be offering any additional concessions and no further attempt will be made to reach the customer regarding this case Our agent remains available, should he wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records do not indicate the customer purchase any tonerIf the customer purchased the toner from Dell that can be returned if from a 3rd party he would need to contact whom he purchased it fromAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with communication and processing expectations for promotions associated with his recent order We regret any miscommunication which may have occurred and appreciate the feedback Dell would not be obligated to honor promotions a customer may find on third party web sites and our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, our representative contacted the customer and, for customer satisfaction reasons, processed a gift card concession Upon receipt of the gift card, the customer requested additional concessions which our representative denied Dell will not be offering any additional concessions and no further attempt has been made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have not heard from [redacted] since Friday of last week (1Jan)All his email said was This is the follow up email in regards to the Tablet issuePlease provide an alternate phone number and the best time to reach youI am looking forward to a response from you at the earliest.I answered him that same day and have not received contact since Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a credit for order# [redacted] Our records show that the credit has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: First of all the programs he stated were only examples I gaveEvery app and program that was factory installed when I bought it was not returnedTrial or not it shouldve been re-installedso they sent me the computer back with only an operating systemAsk the so called tech, that by the way wants to charge me just to tell me how to get them back, to cross reference my model and see clearly what was installed with itI had also sent an email to the Attorney General and waiting for a follow up response as well as an email to Michael DellThese guys obviously dont know what they are talking about and clearly get paid to get people to purchase extended hour support for half the price of what the computer sells for now Best Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] is attempting to reach the customerAfter further review of the videos that were provided in the rebuttal the representative will arrange for the system to come into the depotThe system will be repaired under the hardware warranty as long as there is no indication of physical damageWe ask that the customer respond to the representative so we can move this to a resolutionThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI got the laptop back the way that I sent to get fixed they never fixed it because thatr I spilled something on it and I never did that I never had anything wet near it so they didn't fix it sent it back and when I got it back I took it back to ***'s rent to own in [redacted] on 10/27/ Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants an exchange computer Per the terms of sale and warranty, Dell is not responsible for lost data or applications and it would be a customer’s responsibility to back up all existing data and software prior to contacting Dell for support Dell records indicate Mr [redacted] ’ computer is more than seven (7) years old and his warranty expired during We regret our technician’s efforts to assist Mr [redacted] were unsuccessful and that our representatives subsequently have advised him that Dell will not be providing additional free support or an exchange computer as he requests Dell’s stance in this matter remains unchanged and no further attempt will be made to reach Mr [redacted] regarding this matter We remain available to assist via Dell’s fee-based software or out of warranty repair representatives should he want to purchase this service Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: It is not to my satisfaction.They did send me a quote to purchase the computer at the originally posted price, however there was no attempt to compensate for the loss of the 12% cash back from Ebates They told me that I need to contact Ebates and try to get it from them This is not Ebates fault, it is Dell's fault as they were the ones who did not tell the truth to begin with Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , contacted Ms [redacted] , and explained the gift card policy, however; Ms [redacted] confirmed a coupon has been received in lieu of a gift cardWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,This matter has been previously addressed, and regarding the current rebuttal, no alterations have been or will be made to the final resolutionPlease understand that this is a situation that necessitates adherence to Dell’s longstanding policies regarding Dell’s Terms of Sale and the Limited Hardware WarrantySince the final resolution will remain unchanged, this response is being submitted sans customer contactIf there are additional questions or concerns regarding the stated issue(s), please contact [redacted] Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Dell has yet to satisfactorily respond to my complaintI want to know if the computer I purchased that was labeled 'new' is actually new, or if it is refurbished as [redacted] , the Dell Resolutions specialist has stated in her email(I have already sent you a picture of the label which reads 'Dell Outlet New', and copied her email in my last reply to you.) If the computer is not new, I have been the victim of fraudI paid for a new computer and was sent a refurbished one that was labeled 'new.' Dell is refusing to honor the $settlement they sent me because they claim the computer is refurbishedAgain, I paid for a new computerIf it's new, I should receive the $in lieu of the month financingIf it refurbishedI have been cheated.Thank you for helping me with this situationI have contacted Dell directly and reached a dead endIn the last conversation I had with [redacted] , she became rude and abusive, refused to connect me to or give me the name of her supervisor, and said that there would be no further action taken with my complaint(I have a transcript of our conversation of July 31st that I created contemporaneously that I will be happy to send to youSince I have been unable to receive any sort of answers from Dell, I appreciate your efforts to resolve this for meNO one likes to be cheatedThank you for your assistanceI would be happy to discuss this with you if you need more informationMy contact number is in the form I filled out when I submitted this complaint Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently spoke to Mr [redacted] regarding his concernsOur representative explained the terms and conditions of sale and limited hardware warrantyOur representative also offered technical assistance; however, Mr [redacted] elected not to accept our offer of assistancePlease note that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the Product was purchased [redacted] His request for refund was respectfully deniedWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the limited hardware warrantyOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has declined the customer’s request for replacements of his computer’s but has offered onsite repair service per the terms and conditions of the Dell limited hardware warranty The customer may contact Dell’s representative via email at: [redacted] @Dell.com if he wishes to accept this offer Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order and wants a discount or a refund We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The customer subsequently returned the order and a full refund has posted to his Dell account The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: the matter was not addressedThe fact still remains that Dell did not tell me the hard drive was only guaranteed for days, the product is of poor quality, and they increased their original quote for another hard driveAdditionally, if a customer cannot understand a rep, they have a right to speak to someone who speaks their own language clearlyApparently, Dell is no longer an American company - shame on them! Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] **A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that Black Friday promotions have expiredOur representative also informed him about our marketing vehicles, which include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell records indicate the customer placed an order on-line for a promotion under which she could receive a TV at no additional charge with the purchase of a computer priced at $or more The promotional TV was assigned a dollar value which was deducted from the computer invoice amount as the computer order would be downloaded directly to manufacturing The computer order was subsequently cancelled however the promotional TV shipped with an invoice amount of $291.36.Since the date of the submission, a Dell representative contacted the customer who stated she never received the TV For customer satisfaction reasons, our representative manually refunded $to the customer’s credit card used for the purchase We ask that she contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and, due to product availability, the order cannot be processedWhen a customer places an order from Dell for a third party item, Dell must rely on third party vendors to supply sufficient inventory to fulfill the Dell ordersOn occasion, volume for certain items exceeds our vendors’ ability to maintain sufficient stock to fulfill Dell’s ordersOur representative has offered a discount on an order placed with Dell Sales or on Dell.comWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, [redacted] Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer reiterated dissatisfaction with Dell’s response and wants additional concessions The promotion as indicated in the customer’s original submission, was for a $gift card, not a $gift card as the customer seeks If the customer has an e-mail or other documentation from Dell indicating he was going to receive a $gift card instead of the $gift card promotion, he may forward that to our representative for additional consideration Dell would be unable to process a promotional gift card which is greater than that offered in the promotion As previously indicated, our records reflect the customer’s issue has been addressed and he has been provided with the promotion associated with his purchase Dell will not be offering any additional concessions and no further attempt will be made to reach the customer regarding this case Our agent remains available, should he wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records do not indicate the customer purchase any tonerIf the customer purchased the toner from Dell that can be returned if from a 3rd party he would need to contact whom he purchased it fromAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with communication and processing expectations for promotions associated with his recent order We regret any miscommunication which may have occurred and appreciate the feedback Dell would not be obligated to honor promotions a customer may find on third party web sites and our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, our representative contacted the customer and, for customer satisfaction reasons, processed a gift card concession Upon receipt of the gift card, the customer requested additional concessions which our representative denied Dell will not be offering any additional concessions and no further attempt has been made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have not heard from [redacted] since Friday of last week (1Jan)All his email said was This is the follow up email in regards to the Tablet issuePlease provide an alternate phone number and the best time to reach youI am looking forward to a response from you at the earliest.I answered him that same day and have not received contact since Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a credit for order# [redacted] Our records show that the credit has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: First of all the programs he stated were only examples I gaveEvery app and program that was factory installed when I bought it was not returnedTrial or not it shouldve been re-installedso they sent me the computer back with only an operating systemAsk the so called tech, that by the way wants to charge me just to tell me how to get them back, to cross reference my model and see clearly what was installed with itI had also sent an email to the Attorney General and waiting for a follow up response as well as an email to Michael DellThese guys obviously dont know what they are talking about and clearly get paid to get people to purchase extended hour support for half the price of what the computer sells for now Best Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] is attempting to reach the customerAfter further review of the videos that were provided in the rebuttal the representative will arrange for the system to come into the depotThe system will be repaired under the hardware warranty as long as there is no indication of physical damageWe ask that the customer respond to the representative so we can move this to a resolutionThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI got the laptop back the way that I sent to get fixed they never fixed it because thatr I spilled something on it and I never did that I never had anything wet near it so they didn't fix it sent it back and when I got it back I took it back to ***'s rent to own in [redacted] on 10/27/ Regards, [redacted]