Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterThe representative confirmed that the customer has received all of the gift cardsThe representative can be reached directly by email [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Thank you for providing a copy of the customer submission A Dell representative, [redacted] , has contacted the customer and is working with them to reach a reasonable resolution The representative can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s return and refund which will appear in their next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Dell records show that Dell representative [redacted] has taken over the accountAt this time Mr [redacted] is in communication with the representative who is working on a final resolutionMr [redacted] has all of [redacted] s contact informationSincerely Advanced Resolution Group Incident [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with Dell service and support and wants his computer repaired or exchangedWe regret any miscommunication which may have occurred and appreciate the feedbackSince the date of this submission, Dell sent Mr [redacted] an exchange computer, per the terms of Dell’s Limited Hardware WarrantyMr [redacted] was unhappy with the replacement computer as the replacement computer contained a video card that was not what he originally purchased so, for customer satisfaction reasons, our representative processed a Return Authorization for a refundMr [redacted] should see this reflected on his next monthly billing statementOur representative provided contact information and we ask that he contact our representative should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has been in contact with the customer and our records indicate the credit has been applied to the original form of paymentThe customer has not responded to subsequent contact attempts for verificationWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI got the laptop back the way that I sent to get fixed they never fixed it because thatr I spilled something on it and I never did that I never had anything wet near it so they didn't fix it sent it back and when I got it back I took it back to ***'s rent to own in [redacted] on 10/27/ Regards, [redacted]
Today’s Date: 11/23/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, Susan, has been assigned to this case and has reached out to the customer, [redacted] C [redacted] to address the contents of their correspondenceAt this time the tracking numbers show the package was delivered and signed by " [redacted] " on 11/11/We thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com if there are still questions about the delivery Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell sincerely apologizes for this notification being sent in errorThe representative [redacted] will maintain ownership of the account and will update the customer once he has the exchange closed and warranties transferred to her replacement systemThe representative maybe reached by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Thank you for providing a copy of the customer submissionDell representative, [redacted] , contacted the customer and is working with them to reach a reasonable resolutionThe representative can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com, Dell Representative, [redacted] , contacted Mr [redacted] and explained why the DFS order would not processMr [redacted] stated to forget the DPA account and he would place the order using a credit cardHowever, our representative explained that the price could not be honored since that was a One-Day special and the offer was expiredBecause of the numerous questions raised due to the actions of Mr [redacted] our representative, [redacted] , closed this case but remains available to assist Mr [redacted] with any issue directly related to this caseSincerely, Dell Advanced Resolution Team
Complaint: [redacted] I am rejecting this response because:Dell has not once responded to the Revdex.com complaintDell has not discussed its policy on store credit to the ownerDell says I am the ownerDell policy right here says, which I quote from the Dell US Return Policy:"may be returned within days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid...How to Return a Product: Before returning a product, you MUST first contact Dell customer service and obtain a Credit Return Authorization (CRA) number before the end of the applicable return period...or partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions....Upon receipt of your return, Dell will issue a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees subject to this policy." [redacted] Here in Dell's policy store credit is described timesCredit Return Authorization CRA is described times in a ONE PAGE POLICYNowhere does Dell's policy even mention this fictional third party refund, that Dell describes to the Revdex.com, and I never asked for a refurbished computer, nor did I say I want a refundI asked for a store credit the day I found out the laptops were broke, and that is the day they arrived in the mail, and that is the day I read about Dell's US Return Policy and its 30-Day Return Period for store credit.Credit is the thing I am asking Dell to followThis Revdex.com complaint is not about credit card, nor purchaser, it is about: store credit for owner according to day return policy for credit.If this were a junior high school exam, Dell would fail for not answering the question asked.So I repeat the Revdex.com complaint here, and hope and pray Dell will answer the question, follow its policy, with a response on point, and also according to its policy, because for whatever reason, Dell is not following its policy this time - which is very clear right here: [redacted] Even the title is called US RETURN POLICY wherein it states unqualified that a Dell credit or refund will be issued for returns.Respectfully yours,Loyal Dell Consumer
Dear Revdex.com, Our representative has been in contact with [redacted] and offered her a system exchangeThe offer was accepted and our records indicate the replacement system has been deliveredWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Thank you for providing a copy of the customer submissionA Dell representative [redacted] contacted the customer after reviewing the account they are working on a resolutionPlease have the customer contact our representative directly via e-mail at [redacted]
Complaint: [redacted] I am rejecting this response because: Dell never attempted to work with meAs previous photos show the liquid damage never showed a service tag number of the laptop, nor did it say it was water damage, they said it was liquid damageLiquid can be anything that is in a liquid form such as a Dell employees coffee, or spray from a Dell technicianCan Dell tell for sure that it was water, and the damage photos that Dell had showed me shows dust and one stain on the very bottom panel of the laptop, however, when I took a photo of the laptop when I got it home there was no sign of liquid damage to the laptop, so Dell seems to be hiding something from the Revdex.com and myselfI certainly do not take kindly to being called a liar over the phone, and I do not take kindly to being called stupid by [redacted] or any other Dell employee for that matterI tried contacting Dell after they called me and local technicians stupid and Dell technicians were so much smarter than local technicians and customersThe only stupid thing I have done is purchased a Dell that is a fire hazard and could burn down my houseIf my house or anything in my house becomes damaged from a Dell defect then Dell with be fully liable for damages Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants a replacement productWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs per the terms of the Limited Hardware Warranty, our representative offered Depot service; however, has not been able to further discuss this matterWe remain ready to assist the customer within the terms of Dell’s limited hardware warranty and our other policiesShould the customer have any additional concerns regarding this case, they can reach out to our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, ***, contacted Ms [redacted] and per the terms of the sale, respectfully denied her request for a replacement systemHowever; per the terms and condition of the Dell Limited Warranty, [redacted] offered Ms [redacted] depot service, which she acceptedOur records indicate the service is complete and the system has been returned to Ms [redacted] Ms [redacted] has not responded to subsequent contact attempts [redacted] remains available and may be contacted via e-mail at ***_***_ [redacted] @Dell.comWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently made multiple attempts to reach Ms [redacted] ; however, has not been able to discuss the contents of her correspondenceOur records show that the unit has been serviced at the depot and delivered to Ms [redacted] on November 6th, We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDells position will remain the same after the additional research was completed it has been found the system does have the ability to have memory upgraded but not at a dual capacityIt is the customers’ responsibility to confirm the configuration at the time of purchase or within the first daysSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:even Dell's response is not very accurateIt is true that I was able to resolve the issue however, they did not explain to me the limited warrantyBasically they sent me and mistaken emails and provided terrible customer serviceAlso, I do not have just a limited warranty, I paid for the following:Dell Limited Hardware Warranty Plus In-Home Service After Remote Diagnosis, Year ExtendedPremium Phone Support, Year ExtendedYear Limited WarrantyAccidental Damage Service, YearsThroughoutbthe process Dell would simply say one thing yet do anotherI noted in my research that Dell was actually sued my the [redacted] Attorney General for exactly this issue.I will make sure to file complaints with all relevant organizations regarding Dell's shoddy service (and shoddy computers) Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterThe representative confirmed that the customer has received all of the gift cardsThe representative can be reached directly by email [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Thank you for providing a copy of the customer submission A Dell representative, [redacted] , has contacted the customer and is working with them to reach a reasonable resolution The representative can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s return and refund which will appear in their next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Dell records show that Dell representative [redacted] has taken over the accountAt this time Mr [redacted] is in communication with the representative who is working on a final resolutionMr [redacted] has all of [redacted] s contact informationSincerely Advanced Resolution Group Incident [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with Dell service and support and wants his computer repaired or exchangedWe regret any miscommunication which may have occurred and appreciate the feedbackSince the date of this submission, Dell sent Mr [redacted] an exchange computer, per the terms of Dell’s Limited Hardware WarrantyMr [redacted] was unhappy with the replacement computer as the replacement computer contained a video card that was not what he originally purchased so, for customer satisfaction reasons, our representative processed a Return Authorization for a refundMr [redacted] should see this reflected on his next monthly billing statementOur representative provided contact information and we ask that he contact our representative should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has been in contact with the customer and our records indicate the credit has been applied to the original form of paymentThe customer has not responded to subsequent contact attempts for verificationWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI got the laptop back the way that I sent to get fixed they never fixed it because thatr I spilled something on it and I never did that I never had anything wet near it so they didn't fix it sent it back and when I got it back I took it back to ***'s rent to own in [redacted] on 10/27/ Regards, [redacted]
Today’s Date: 11/23/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, Susan, has been assigned to this case and has reached out to the customer, [redacted] C [redacted] to address the contents of their correspondenceAt this time the tracking numbers show the package was delivered and signed by " [redacted] " on 11/11/We thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com if there are still questions about the delivery Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell sincerely apologizes for this notification being sent in errorThe representative [redacted] will maintain ownership of the account and will update the customer once he has the exchange closed and warranties transferred to her replacement systemThe representative maybe reached by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Thank you for providing a copy of the customer submissionDell representative, [redacted] , contacted the customer and is working with them to reach a reasonable resolutionThe representative can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com, Dell Representative, [redacted] , contacted Mr [redacted] and explained why the DFS order would not processMr [redacted] stated to forget the DPA account and he would place the order using a credit cardHowever, our representative explained that the price could not be honored since that was a One-Day special and the offer was expiredBecause of the numerous questions raised due to the actions of Mr [redacted] our representative, [redacted] , closed this case but remains available to assist Mr [redacted] with any issue directly related to this caseSincerely, Dell Advanced Resolution Team
Complaint: [redacted] I am rejecting this response because:Dell has not once responded to the Revdex.com complaintDell has not discussed its policy on store credit to the ownerDell says I am the ownerDell policy right here says, which I quote from the Dell US Return Policy:"may be returned within days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid...How to Return a Product: Before returning a product, you MUST first contact Dell customer service and obtain a Credit Return Authorization (CRA) number before the end of the applicable return period...or partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions....Upon receipt of your return, Dell will issue a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees subject to this policy." [redacted] Here in Dell's policy store credit is described timesCredit Return Authorization CRA is described times in a ONE PAGE POLICYNowhere does Dell's policy even mention this fictional third party refund, that Dell describes to the Revdex.com, and I never asked for a refurbished computer, nor did I say I want a refundI asked for a store credit the day I found out the laptops were broke, and that is the day they arrived in the mail, and that is the day I read about Dell's US Return Policy and its 30-Day Return Period for store credit.Credit is the thing I am asking Dell to followThis Revdex.com complaint is not about credit card, nor purchaser, it is about: store credit for owner according to day return policy for credit.If this were a junior high school exam, Dell would fail for not answering the question asked.So I repeat the Revdex.com complaint here, and hope and pray Dell will answer the question, follow its policy, with a response on point, and also according to its policy, because for whatever reason, Dell is not following its policy this time - which is very clear right here: [redacted] Even the title is called US RETURN POLICY wherein it states unqualified that a Dell credit or refund will be issued for returns.Respectfully yours,Loyal Dell Consumer
Dear Revdex.com, Our representative has been in contact with [redacted] and offered her a system exchangeThe offer was accepted and our records indicate the replacement system has been deliveredWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Thank you for providing a copy of the customer submissionA Dell representative [redacted] contacted the customer after reviewing the account they are working on a resolutionPlease have the customer contact our representative directly via e-mail at [redacted]
Complaint: [redacted] I am rejecting this response because: Dell never attempted to work with meAs previous photos show the liquid damage never showed a service tag number of the laptop, nor did it say it was water damage, they said it was liquid damageLiquid can be anything that is in a liquid form such as a Dell employees coffee, or spray from a Dell technicianCan Dell tell for sure that it was water, and the damage photos that Dell had showed me shows dust and one stain on the very bottom panel of the laptop, however, when I took a photo of the laptop when I got it home there was no sign of liquid damage to the laptop, so Dell seems to be hiding something from the Revdex.com and myselfI certainly do not take kindly to being called a liar over the phone, and I do not take kindly to being called stupid by [redacted] or any other Dell employee for that matterI tried contacting Dell after they called me and local technicians stupid and Dell technicians were so much smarter than local technicians and customersThe only stupid thing I have done is purchased a Dell that is a fire hazard and could burn down my houseIf my house or anything in my house becomes damaged from a Dell defect then Dell with be fully liable for damages Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants a replacement productWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs per the terms of the Limited Hardware Warranty, our representative offered Depot service; however, has not been able to further discuss this matterWe remain ready to assist the customer within the terms of Dell’s limited hardware warranty and our other policiesShould the customer have any additional concerns regarding this case, they can reach out to our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, ***, contacted Ms [redacted] and per the terms of the sale, respectfully denied her request for a replacement systemHowever; per the terms and condition of the Dell Limited Warranty, [redacted] offered Ms [redacted] depot service, which she acceptedOur records indicate the service is complete and the system has been returned to Ms [redacted] Ms [redacted] has not responded to subsequent contact attempts [redacted] remains available and may be contacted via e-mail at ***_***_ [redacted] @Dell.comWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently made multiple attempts to reach Ms [redacted] ; however, has not been able to discuss the contents of her correspondenceOur records show that the unit has been serviced at the depot and delivered to Ms [redacted] on November 6th, We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDells position will remain the same after the additional research was completed it has been found the system does have the ability to have memory upgraded but not at a dual capacityIt is the customers’ responsibility to confirm the configuration at the time of purchase or within the first daysSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:even Dell's response is not very accurateIt is true that I was able to resolve the issue however, they did not explain to me the limited warrantyBasically they sent me and mistaken emails and provided terrible customer serviceAlso, I do not have just a limited warranty, I paid for the following:Dell Limited Hardware Warranty Plus In-Home Service After Remote Diagnosis, Year ExtendedPremium Phone Support, Year ExtendedYear Limited WarrantyAccidental Damage Service, YearsThroughoutbthe process Dell would simply say one thing yet do anotherI noted in my research that Dell was actually sued my the [redacted] Attorney General for exactly this issue.I will make sure to file complaints with all relevant organizations regarding Dell's shoddy service (and shoddy computers) Regards, [redacted] ***