Complaint: [redacted] I am rejecting this response because:Dell has failed to refund all my funds because they take weeks to process the credits back for selling and shipping me used defective computers, and their dell representative [redacted] ***, I have called and left no less then voicemail messages and she has ignored and refused to respond to these calls, so the dell representative is NOT working with me.proof them them charging me, receiving back my computer in enclosed and they still owe me $ Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and worked with FedEx to resolve this matterOur records show that the unit was delivered on November 23, under FedEx tracking number [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for providing a copy of the customer’s submissionThe customer is contacting the Revdex.com Dell’s the Black Friday/Cyber Monday sales; orders are subject to while quantities last which is explained under the terms and conditions of saleDell realizes situations such as this can be disappointing for our customers; we truly do apologizeWe appreciate the customer taking the time to bring this observation to our attentionThe representative also offered to assist on getting the anti-virus reinstalled for the remaining year of the subscription which the customer declined the offerAs this is a nonrefundable subscription the request for refund was deniedSincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] However; she has not responded to ***’s contact attempts [redacted] remains available and may be contacted via email at [redacted] @Dell.comWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Thank you for providing a copy of the customers’ submissionDell representative Sajith, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms and conditions of Dell’s limited hardware warranty, which dictates that software issues are not covered under the warrantyOur representative confirmed Dell hardware functionalityAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative provided technical assistanceOur representative also followwith Ms [redacted] to confirm resolutionPlease note that her request for replacement unit or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] , in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Thank you for responding so quicklyThe Dell employee, [redacted] , sent me an email stating that I would be receiving an open box unitThe correspondence that Dell sent indeed confirmed my suspicions that I received a refurbished unitThe refurbished unit is not what we had agreed upon as I have an email from this employee stating that I was going to receive an "open box unit"As you already know an open box unit is not a refurbished unitWhen will Dell send me my open box unit? I have received a letter from Dell freezing all my accountsDell scammed me out of my open box computer replacementWhat is the next step of action? Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I have contacted the business within day period first and I even have confirmed with the CS agent thatHe asked me to check one more time with the product manufacturer and get back so that they can honor the returnDuring that time the 30-day window has passedSince I initiated the conversation before 30-day period, I thought my request for return will be honored but Dell went back on thatI am not a happy customerNot satisfied with the response Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative informed her that the warranty had expired on October 1, Our representative also explained the terms of sale, limited hardware warranty, and return policy [redacted] As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered depot repair at a discounted rate; however, Ms [redacted] elected not to accept our offer of assistanceHer request for a free repair was respectfully deniedPlease note that Ms [redacted] is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of the submission, a Dell representative, [redacted] has made multiple attempts to reach the customer by phone and e-mail however, to date, there has been no response by the customer to the representatives’ contact attempts Should the customer still need assistance, we ask that they contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It took over a month for Dell to take my concern seriously, and working with the Revdex.com prompted a more timely response from Dell Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of saleAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a product returnPlease note that the credit has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has informed [redacted] he is on vacation and will contact [redacted] should he need assistance after that Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAfter further review, an onsite service was issuedOur records show that the onsite service was completed on August 27st, Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of the Limited Hardware Warranty Our representative may be contacted directly by email at [redacted] , in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has, in the interest of customer satisfaction, authorized a Dell Depot Repair of the customer’s Dell Alienware notebook at no charge to the customer The system has been repaired and returned to the customer We certainly do apologize for any frustration this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dell representative, [redacted] , is working with the customer and our order verification department to resolve this matterShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by MrMr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, and limited hardware warranty [redacted] Please note that in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Mr [redacted] on June 13, under FedEx tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The customer indicated that he was able to work on the computer and the issue now appears to be resolved We ask that the customer contact our representative at [redacted] should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative explained the terms of sale, limited hardware warranty and return policy [redacted] As a gesture of goodwill and in the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# [redacted] was delivered on October 10, under FedEx Tracking# [redacted] The representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer after reviewing the history authorized a refurbished exchange but due to no inventory a new exchange was processedThe representative provided shipping information and confirmed deliveryPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell has failed to refund all my funds because they take weeks to process the credits back for selling and shipping me used defective computers, and their dell representative [redacted] ***, I have called and left no less then voicemail messages and she has ignored and refused to respond to these calls, so the dell representative is NOT working with me.proof them them charging me, receiving back my computer in enclosed and they still owe me $ Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and worked with FedEx to resolve this matterOur records show that the unit was delivered on November 23, under FedEx tracking number [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for providing a copy of the customer’s submissionThe customer is contacting the Revdex.com Dell’s the Black Friday/Cyber Monday sales; orders are subject to while quantities last which is explained under the terms and conditions of saleDell realizes situations such as this can be disappointing for our customers; we truly do apologizeWe appreciate the customer taking the time to bring this observation to our attentionThe representative also offered to assist on getting the anti-virus reinstalled for the remaining year of the subscription which the customer declined the offerAs this is a nonrefundable subscription the request for refund was deniedSincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] However; she has not responded to ***’s contact attempts [redacted] remains available and may be contacted via email at [redacted] @Dell.comWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Thank you for providing a copy of the customers’ submissionDell representative Sajith, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms and conditions of Dell’s limited hardware warranty, which dictates that software issues are not covered under the warrantyOur representative confirmed Dell hardware functionalityAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative provided technical assistanceOur representative also followwith Ms [redacted] to confirm resolutionPlease note that her request for replacement unit or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] , in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Thank you for responding so quicklyThe Dell employee, [redacted] , sent me an email stating that I would be receiving an open box unitThe correspondence that Dell sent indeed confirmed my suspicions that I received a refurbished unitThe refurbished unit is not what we had agreed upon as I have an email from this employee stating that I was going to receive an "open box unit"As you already know an open box unit is not a refurbished unitWhen will Dell send me my open box unit? I have received a letter from Dell freezing all my accountsDell scammed me out of my open box computer replacementWhat is the next step of action? Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I have contacted the business within day period first and I even have confirmed with the CS agent thatHe asked me to check one more time with the product manufacturer and get back so that they can honor the returnDuring that time the 30-day window has passedSince I initiated the conversation before 30-day period, I thought my request for return will be honored but Dell went back on thatI am not a happy customerNot satisfied with the response Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative informed her that the warranty had expired on October 1, Our representative also explained the terms of sale, limited hardware warranty, and return policy [redacted] As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered depot repair at a discounted rate; however, Ms [redacted] elected not to accept our offer of assistanceHer request for a free repair was respectfully deniedPlease note that Ms [redacted] is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of the submission, a Dell representative, [redacted] has made multiple attempts to reach the customer by phone and e-mail however, to date, there has been no response by the customer to the representatives’ contact attempts Should the customer still need assistance, we ask that they contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It took over a month for Dell to take my concern seriously, and working with the Revdex.com prompted a more timely response from Dell Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of saleAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a product returnPlease note that the credit has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has informed [redacted] he is on vacation and will contact [redacted] should he need assistance after that Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAfter further review, an onsite service was issuedOur records show that the onsite service was completed on August 27st, Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of the Limited Hardware Warranty Our representative may be contacted directly by email at [redacted] , in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has, in the interest of customer satisfaction, authorized a Dell Depot Repair of the customer’s Dell Alienware notebook at no charge to the customer The system has been repaired and returned to the customer We certainly do apologize for any frustration this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dell representative, [redacted] , is working with the customer and our order verification department to resolve this matterShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by MrMr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, and limited hardware warranty [redacted] Please note that in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Mr [redacted] on June 13, under FedEx tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The customer indicated that he was able to work on the computer and the issue now appears to be resolved We ask that the customer contact our representative at [redacted] should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative explained the terms of sale, limited hardware warranty and return policy [redacted] As a gesture of goodwill and in the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# [redacted] was delivered on October 10, under FedEx Tracking# [redacted] The representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer after reviewing the history authorized a refurbished exchange but due to no inventory a new exchange was processedThe representative provided shipping information and confirmed deliveryPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc