Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by ** [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative provided technical assistance and instructions to reinstall the operating systemThe customer reports that the issues have been resolved through the instructions providedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative issued a return for order# [redacted] Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that the order was being delayed due to product availability issuesOur representative worked with our order verification team to resolve the matterOur records show that the order# [redacted] was delivered to Mr [redacted] on December 17th, under FedEx tracking# [redacted] Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for providing a copy of the customer submissionDell representative, Manjunath, contacted the customer and is working with them to reach a reasonable resolutionThe representative can be reached directly by email at [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has researched the customer’s order and the customer had a one year warranty that has now expired Any support would now be fee based Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because the amount is incorrect and clarification of cause is necessary:RE: Orders for $ and for $= $- (Promo card) = $24.77.To clarify, I placed one order, which totaled $ Dell split my order into two orders I used a $Dell Promo Card to pay for the order and submitted a valid credit card number to pay for the remainder The balance on one half of the order was $and the balance on the other was $ Dell states that I am paying $ My investigation revealed that Dell failed to charge my credit card for either of the amounts a year ago, which means I am sending them a check for $24.77, rather than $20.64, since I do not wish to have Dell suddenly turn me over to a collections agency when a future audit shows I owe $ This issue originated because Dell turned me over to a collection agency for $(NOT $or $24.77) During calls and emails with Dell, they continued to tell me that their Dell Promo Card was invalid, and continued to state that I owed $Whatever problem there was with the order, it was a Dell system issue surrounding Dell Promo Cards, not a customer non-payment issue, and that needs to be clearly statedRegards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission The customer is contacting the Revdex.com about a pricing error on Dell’s website during the Black Friday/Cyber Monday sales; regarding the Dell UltraSharp Dual Monitor Bundle U2412M with MDSmonitor stand The incorrect price was showing as $instead of the correct price of $ Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell Dell realizes situations such as this can be disappointing for our customers so we truly do apologize Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." We appreciate the customer taking the time to bring this observation to our attention Our merchandizing team is aware of this pricing error We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter Please have the customer contact our representative directly by email at [redacted] @Dell.com if they have any other concerns regarding this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records reflect the order has been returned and credit is being processedDell legal is obligated to process a refund within days of receipt but it generally only takes to daysIf a payment is due he may speak with Dell Financial in regards to the return and upcoming paymentAt this time the representative has remained in contact with the customer and continues to provide updatesSincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have tried to responed on Revdex.com site but am unable to do so.I have received laptop and repairs have been done.It is NOT in original form as cover had a special ordered lookAlso SD card slot was missing plug but I will find replacement.I am just sorry this could not have been resolved sooner.Dell has a great product but not all of us need a new laptop every year.We miss the old customer service when you could talk to a person -- and understand them.Over all I am happy for the repairs made and hope this will last many more years Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that all the necessary credits have been processed to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***_ [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] offered to setup depot service after troubleshooting to repair any issues per the terms and conditions of Dell’s limited hardware warranty Should the customer agree to accept this offer he may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I was offered that refund which I denied because I have chosen not to stick with Dell as a company after the incident due to the fact I am sure that it will happen againI received a voice mail that says dell is willing to process a refundWhen I showed it to the supervisor he said that it will not be fulfilled and there is nothing he can do for meThis all happened after I was yelled at and hung up on by multiple representatives and treated terriblyThe supervisor continued to yell at me and laugh in my face for insisting they follow through with what I was promised [redacted] the representative I have been communicating with has refused to call me back, answer any of my emails and has been ignoring meThe operators have hung up on me, given me round about answers and inconsistent answers about where [redacted] was first he was in a meeting then he was out of office, then he had gone home for the day and finally he was in a meeting again Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and explained that his laptop already has the corrected LCD installedThat it built after this was found and corrected but the representative did offer the repair at a discounted rate which the customer has declinedPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that the order was being delayed due to product availability issuesOur representative worked with our order verification team to resolve the matterOur records show that the order# [redacted] was delivered to Mr [redacted] on December 22nd, under FedEx tracking # [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: [redacted] @Dell.com is NOT trying to resolve the problemTherefore I requested to receive email from her/his supervisor, but she/he has been either ignore me or copied & pasted her old respond which is "I called you but you didn't answer the phone" or "I'm the only contact person." She/her refused refunding since it's been more than days but they charged me on my credit card on 5/14/It doesn't make any sense to me and therefore I said so but she/he never mentions about it and keep sending me meaningless email.I will never give up for this since Dell didn't give me technical support to fix my computer and they also didn't send me a CD that is required to fix it Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer sent to the depot for repairs They replaced the hard drive and returned it as well as the old hard drive the customer requested Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative Rajesh has followed up with the customerThe representative has confirmed delivery of the replacement systemWe request the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Thank you for the opportunity to address the correspondence submitted by [redacted] ***A Dell recently contacted [redacted] and is working with her to achieve an amicable resolution for her concernsOur representative may be contacted directly by e-mail at [redacted] , in case [redacted] *** has any further concerns regarding this case
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionIf Ms [redacted] needs help to back up, transfer of data or Defender assistance she can reach out to Dell Advance software support team, ###-###-#### please note this assistance is not included in the original Dell warrantyAs previously mentioned the customer can use any box she would like to package the system appropriately to return it to Dell using the Pre-Paid label providedSincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains the same and no further contact will be madeThe customer purchased the system from a retail store and new what the size of the hard drive was prior to purchaseThe representative offered an externa hard drive or USB drive as a resolution which the customer declinedThere is nothing wrong with the system performance which is why the system exchange is not an optionIf the customer has any further questions please have the customer contact the representative by email at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by ** [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative provided technical assistance and instructions to reinstall the operating systemThe customer reports that the issues have been resolved through the instructions providedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative issued a return for order# [redacted] Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that the order was being delayed due to product availability issuesOur representative worked with our order verification team to resolve the matterOur records show that the order# [redacted] was delivered to Mr [redacted] on December 17th, under FedEx tracking# [redacted] Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for providing a copy of the customer submissionDell representative, Manjunath, contacted the customer and is working with them to reach a reasonable resolutionThe representative can be reached directly by email at [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has researched the customer’s order and the customer had a one year warranty that has now expired Any support would now be fee based Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because the amount is incorrect and clarification of cause is necessary:RE: Orders for $ and for $= $- (Promo card) = $24.77.To clarify, I placed one order, which totaled $ Dell split my order into two orders I used a $Dell Promo Card to pay for the order and submitted a valid credit card number to pay for the remainder The balance on one half of the order was $and the balance on the other was $ Dell states that I am paying $ My investigation revealed that Dell failed to charge my credit card for either of the amounts a year ago, which means I am sending them a check for $24.77, rather than $20.64, since I do not wish to have Dell suddenly turn me over to a collections agency when a future audit shows I owe $ This issue originated because Dell turned me over to a collection agency for $(NOT $or $24.77) During calls and emails with Dell, they continued to tell me that their Dell Promo Card was invalid, and continued to state that I owed $Whatever problem there was with the order, it was a Dell system issue surrounding Dell Promo Cards, not a customer non-payment issue, and that needs to be clearly statedRegards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission The customer is contacting the Revdex.com about a pricing error on Dell’s website during the Black Friday/Cyber Monday sales; regarding the Dell UltraSharp Dual Monitor Bundle U2412M with MDSmonitor stand The incorrect price was showing as $instead of the correct price of $ Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell Dell realizes situations such as this can be disappointing for our customers so we truly do apologize Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." We appreciate the customer taking the time to bring this observation to our attention Our merchandizing team is aware of this pricing error We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter Please have the customer contact our representative directly by email at [redacted] @Dell.com if they have any other concerns regarding this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records reflect the order has been returned and credit is being processedDell legal is obligated to process a refund within days of receipt but it generally only takes to daysIf a payment is due he may speak with Dell Financial in regards to the return and upcoming paymentAt this time the representative has remained in contact with the customer and continues to provide updatesSincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have tried to responed on Revdex.com site but am unable to do so.I have received laptop and repairs have been done.It is NOT in original form as cover had a special ordered lookAlso SD card slot was missing plug but I will find replacement.I am just sorry this could not have been resolved sooner.Dell has a great product but not all of us need a new laptop every year.We miss the old customer service when you could talk to a person -- and understand them.Over all I am happy for the repairs made and hope this will last many more years Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that all the necessary credits have been processed to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***_ [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] offered to setup depot service after troubleshooting to repair any issues per the terms and conditions of Dell’s limited hardware warranty Should the customer agree to accept this offer he may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I was offered that refund which I denied because I have chosen not to stick with Dell as a company after the incident due to the fact I am sure that it will happen againI received a voice mail that says dell is willing to process a refundWhen I showed it to the supervisor he said that it will not be fulfilled and there is nothing he can do for meThis all happened after I was yelled at and hung up on by multiple representatives and treated terriblyThe supervisor continued to yell at me and laugh in my face for insisting they follow through with what I was promised [redacted] the representative I have been communicating with has refused to call me back, answer any of my emails and has been ignoring meThe operators have hung up on me, given me round about answers and inconsistent answers about where [redacted] was first he was in a meeting then he was out of office, then he had gone home for the day and finally he was in a meeting again Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and explained that his laptop already has the corrected LCD installedThat it built after this was found and corrected but the representative did offer the repair at a discounted rate which the customer has declinedPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that the order was being delayed due to product availability issuesOur representative worked with our order verification team to resolve the matterOur records show that the order# [redacted] was delivered to Mr [redacted] on December 22nd, under FedEx tracking # [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: [redacted] @Dell.com is NOT trying to resolve the problemTherefore I requested to receive email from her/his supervisor, but she/he has been either ignore me or copied & pasted her old respond which is "I called you but you didn't answer the phone" or "I'm the only contact person." She/her refused refunding since it's been more than days but they charged me on my credit card on 5/14/It doesn't make any sense to me and therefore I said so but she/he never mentions about it and keep sending me meaningless email.I will never give up for this since Dell didn't give me technical support to fix my computer and they also didn't send me a CD that is required to fix it Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer sent to the depot for repairs They replaced the hard drive and returned it as well as the old hard drive the customer requested Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative Rajesh has followed up with the customerThe representative has confirmed delivery of the replacement systemWe request the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Thank you for the opportunity to address the correspondence submitted by [redacted] ***A Dell recently contacted [redacted] and is working with her to achieve an amicable resolution for her concernsOur representative may be contacted directly by e-mail at [redacted] , in case [redacted] *** has any further concerns regarding this case
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionIf Ms [redacted] needs help to back up, transfer of data or Defender assistance she can reach out to Dell Advance software support team, ###-###-#### please note this assistance is not included in the original Dell warrantyAs previously mentioned the customer can use any box she would like to package the system appropriately to return it to Dell using the Pre-Paid label providedSincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains the same and no further contact will be madeThe customer purchased the system from a retail store and new what the size of the hard drive was prior to purchaseThe representative offered an externa hard drive or USB drive as a resolution which the customer declinedThere is nothing wrong with the system performance which is why the system exchange is not an optionIf the customer has any further questions please have the customer contact the representative by email at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc