Thank you for providing a copy of the customers’ submissionDell representative [redacted] , is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has confirmed with [redacted] his refund has been posted to his account Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representatives have continued to attempt to reach the customer in order to get the service tag or account informationThe link provided will assist the customer in locating this information http://www.dell.com/support/contents/us/en/19/category/Product-Support/Self-supp...⇄ the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Today’s Date: 01/09/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent has processed the refund for the customerAdditionally, as requested, Dell has completed FSR Request id: [redacted] fax request and sent to customers bankDell called customer primary # and received no response but did leave a message stating that the refund is closed from our end and we have sent a fax to said bank confirming the sameWe have also asked the customer to contact bank and dispute for charge back of it is not reflecting in her account Dell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they still require assistance.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would add that Dell were very helpful with the repair of the computer, providing return packaging, paying for it & performing the work in under a week I couldn't ask more from Dell Hopefully they will resolve the hinge problem for future machines Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of our last response, a Dell representative, ***, made multiple attempts by telephone and e-mail to contact the customer to discuss their concerns and, to date, there has been no response to the messages left by the representative Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: The business is offering me an external hard drive that is valued at less than $The damage that the laptop caused me when it malfunctioned is more that what they are offering me and I think what I asked them for is reasonableIf not they can just give me a full refund and I'll be more than glad to ship them there laptop back Regards, [redacted]
Dear Revdex.com, Dell representative, [redacted] , is attempting again to reach the customer by phone and email; however to date the customer has not been availableWe remain available to assist the customer but will need to discuss the issue in order to help try to get the issue resolvedPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This statement is untrue I have been in contact with [redacted] The problems remain unresolved Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of our last response, a Dell representative, ***, made multiple attempts by telephone and e-mail to contact the customer to discuss her concerns and, to date, there has been no response to the messages left by the representative Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note, our representative requested Dell centric information; however, Mr [redacted] failed to provide any pertinent informationFurthermore, he also was unable to provide any proof of purchase; therefore, his request for product ownership transfer was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***- [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our records indicate the system invoiced on 12/11/ and the warranty expired on 12/12/Parts are no longer available for this model, due to the age and Dell no longer provides support for this systemThe BIOS update provided, on the Dell website for this system, is proven reliable and our representative respectfully denied the request for a replacement systemSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with them and provided technical assistance to the customer per the terms of the limited hardware warranty As a onetime goodwill gesture, an external hard drive was offered to the customer, however; he declinedHis request for an upgraded external hard drive was respectfully declinedOur representative remains available to assist, should he change his mind Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Our records indicate that Ms [redacted] has received the replacement systemThe representative followed up after several days of use and Ms [redacted] confirmed no problemsSincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative explained the terms and conditions of sale [redacted] Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communicationsFurthermore, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handOur records show that an order# [redacted] was delivered on August 23, under FedEx Tracking# [redacted] Furthermore, as a onetime gesture of goodwill, our representative processed a partial account credit and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: As was stated by the company, my computer was fixedFor that, I am thankful, but it was not an easy processAnd while I "accept" the response and the repair I received, there were many issues along the way that should never have happened in the first placeFor example, Dell should have honored my warranty the first attempt I made to have it be repairedIt was this misconduct on behalf of Dell that led me to file a complaint with the Revdex.com in the first placeBeyond that, dealing with this complaint, Dell was exceptionally slow in repairing my computerDid the repair happen? YesBut only after hours spent on the phone, almost a month without my computer, and a lack of updates from DellI would definitely not say I am satisfied with my experience with Dell, and will most likely not be purchasing a computer manufactured by them again due to the poor service I received with my current computer Regards, [redacted] ***
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer has the option to pay for the repair as this was explained to himThe customer claim that we advised him to take out insurance is not correctIf the box had been damaged Dell would have covered this under the carrier but there is no damage to the boxThe customer purchased from [redacted] so a return is not an optionAt this time Dell consider this issue closedAdvanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback Dell is working with local and federal law enforcement along with industry partners to combat these scammers and any of these calls should be reported to the FTC and Dell at the following link: [redacted] Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Although it is true that I finally did get my computer back, the fact is that I was without a computer for weeksThat is nearly 20% of the time I have owned itDuring this time Dell's website which supposedly was to give status update for repair was NEVER correctI called every 2nd day during this time and was told each time that part was unavailable but should be in in business days and that they would call me back to updateThis NEVER happenedIt was NEVER explained how a part for a computer, which they sell thousands of the same model each day, was unavailable for weeksThe entire Customer Support staff in India is clueless, and although everyone aplogized profusely, that doesnt help when you are told that you can expect day turnaround (with premium support I paid $for) and it is actually daysTHIS IS THE WORST CUSTOMER SUPPORT I HAVE EVER EXPERIENCED WITH ANY COMPANY!Dell made no attempt to compensate me for any of this so they have lost a 20+ year customer who averages buying a new system every or years Regards, [redacted]
Thank you for providing a copy of the customers’ submissionDell representative [redacted] , is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has confirmed with [redacted] his refund has been posted to his account Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representatives have continued to attempt to reach the customer in order to get the service tag or account informationThe link provided will assist the customer in locating this information http://www.dell.com/support/contents/us/en/19/category/Product-Support/Self-supp...⇄ the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Today’s Date: 01/09/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent has processed the refund for the customerAdditionally, as requested, Dell has completed FSR Request id: [redacted] fax request and sent to customers bankDell called customer primary # and received no response but did leave a message stating that the refund is closed from our end and we have sent a fax to said bank confirming the sameWe have also asked the customer to contact bank and dispute for charge back of it is not reflecting in her account Dell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they still require assistance.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would add that Dell were very helpful with the repair of the computer, providing return packaging, paying for it & performing the work in under a week I couldn't ask more from Dell Hopefully they will resolve the hinge problem for future machines Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of our last response, a Dell representative, ***, made multiple attempts by telephone and e-mail to contact the customer to discuss their concerns and, to date, there has been no response to the messages left by the representative Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: The business is offering me an external hard drive that is valued at less than $The damage that the laptop caused me when it malfunctioned is more that what they are offering me and I think what I asked them for is reasonableIf not they can just give me a full refund and I'll be more than glad to ship them there laptop back Regards, [redacted]
Dear Revdex.com, Dell representative, [redacted] , is attempting again to reach the customer by phone and email; however to date the customer has not been availableWe remain available to assist the customer but will need to discuss the issue in order to help try to get the issue resolvedPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This statement is untrue I have been in contact with [redacted] The problems remain unresolved Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of our last response, a Dell representative, ***, made multiple attempts by telephone and e-mail to contact the customer to discuss her concerns and, to date, there has been no response to the messages left by the representative Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note, our representative requested Dell centric information; however, Mr [redacted] failed to provide any pertinent informationFurthermore, he also was unable to provide any proof of purchase; therefore, his request for product ownership transfer was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***- [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our records indicate the system invoiced on 12/11/ and the warranty expired on 12/12/Parts are no longer available for this model, due to the age and Dell no longer provides support for this systemThe BIOS update provided, on the Dell website for this system, is proven reliable and our representative respectfully denied the request for a replacement systemSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with them and provided technical assistance to the customer per the terms of the limited hardware warranty As a onetime goodwill gesture, an external hard drive was offered to the customer, however; he declinedHis request for an upgraded external hard drive was respectfully declinedOur representative remains available to assist, should he change his mind Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Our records indicate that Ms [redacted] has received the replacement systemThe representative followed up after several days of use and Ms [redacted] confirmed no problemsSincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative explained the terms and conditions of sale [redacted] Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communicationsFurthermore, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handOur records show that an order# [redacted] was delivered on August 23, under FedEx Tracking# [redacted] Furthermore, as a onetime gesture of goodwill, our representative processed a partial account credit and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: As was stated by the company, my computer was fixedFor that, I am thankful, but it was not an easy processAnd while I "accept" the response and the repair I received, there were many issues along the way that should never have happened in the first placeFor example, Dell should have honored my warranty the first attempt I made to have it be repairedIt was this misconduct on behalf of Dell that led me to file a complaint with the Revdex.com in the first placeBeyond that, dealing with this complaint, Dell was exceptionally slow in repairing my computerDid the repair happen? YesBut only after hours spent on the phone, almost a month without my computer, and a lack of updates from DellI would definitely not say I am satisfied with my experience with Dell, and will most likely not be purchasing a computer manufactured by them again due to the poor service I received with my current computer Regards, [redacted] ***
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer has the option to pay for the repair as this was explained to himThe customer claim that we advised him to take out insurance is not correctIf the box had been damaged Dell would have covered this under the carrier but there is no damage to the boxThe customer purchased from [redacted] so a return is not an optionAt this time Dell consider this issue closedAdvanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback Dell is working with local and federal law enforcement along with industry partners to combat these scammers and any of these calls should be reported to the FTC and Dell at the following link: [redacted] Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Although it is true that I finally did get my computer back, the fact is that I was without a computer for weeksThat is nearly 20% of the time I have owned itDuring this time Dell's website which supposedly was to give status update for repair was NEVER correctI called every 2nd day during this time and was told each time that part was unavailable but should be in in business days and that they would call me back to updateThis NEVER happenedIt was NEVER explained how a part for a computer, which they sell thousands of the same model each day, was unavailable for weeksThe entire Customer Support staff in India is clueless, and although everyone aplogized profusely, that doesnt help when you are told that you can expect day turnaround (with premium support I paid $for) and it is actually daysTHIS IS THE WORST CUSTOMER SUPPORT I HAVE EVER EXPERIENCED WITH ANY COMPANY!Dell made no attempt to compensate me for any of this so they have lost a 20+ year customer who averages buying a new system every or years Regards, [redacted]