Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of our last response, a Dell representative, ***, made multiple attempts by telephone and e-mail to contact the customer to discuss her concerns and, to date, there has been no response to the messages left by the representative Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the unit was sent to depot for internet connectivity issues, where they discovered customer-induced damage related to the LCDMr [redacted] was informed that the limited hardware warranty does not cover accidental damageDue to ongoing issues with wireless connectivity, our representative offered to replace the wireless adapter as a gesture of goodwill; however, Mr [redacted] declined our offer of assistanceOur representative also offered fee based repair for damaged part(s); however, again Mr [redacted] declinedThe damaged unit was send back unrepairedFurthermore, the product was purchased from a third party vendor; therefore, returns are governed by the policies of the retailer where the Product was purchasedHis request for free repair for damaged part(s) or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have no alternative but to see pursue this otherwiseYou have made your choiceAll you had to do was treat me right and you failed Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell needs to once and for all take responsibility for its injustices and not shirk its dutiesThe computer that was sent does not function like the other oneWe were forced to buy a part for the monitor to function and never in the past did it have this issueNow there is no screen saver and it just goes to a blank screenAlso, the programs are not the same, even if it's Windows Where are the games in this computer? They don't existOn my Dell laptop, which has Windows 7, it has gamesThe other desktop that we have also has gamesThe old one also had themWhy does Dell think that they can just shirk their duties? Do you realize how many hassles for hours we were put through before they finally sent a technician to come and supposedly fix the other computer, only to discover that it couldn't be fixed, after they had me on the phone for hours, and then the next day for hours, then I dropped it on my foot, which still hurts, as a result of their not wanting to fix it and send someone, as it's in the contract Dell is a criminal organization, which shirks its dutiesShirking one's duties, based on contracts or not, is a crime, and even if it's the norm in today's world of corporations, it doesn't make it rightDell will honor what it needs to honor and cease their acts of stupidity and absolving themselves for their greedSimple as thatIt's going to happenOne way or another, they will honor what they need to honor, because I will not stop fighting these criminals and they need to learn what is right and what is wrong Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note, our representative requested Dell centric information; however, Mr [redacted] failed to provide any pertinent informationFurthermore, he also was unable to provide any proof of purchase; therefore, his request for product ownership transfer was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Dear Revdex.com, Our records indicate the representative followed up with the customer as requested as requested on 6/23/The representative confirmed the system hardware is working as designedThe customer has requested the upgrade to Windows which the representative suggested she hold off from a few weeks to confirm no further issues with the systemPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representatives have continued to attempt to reach the customer in order to get the service tag or account informationThe link provided will assist the customer in locating this information http://www.dell.com/support/contents/us/en/19/category/Product-Support/Self-supp...⇄ the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Thank you for providing a copy of the customers’ submissionDell representative [redacted] , is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would add that Dell were very helpful with the repair of the computer, providing return packaging, paying for it & performing the work in under a week I couldn't ask more from Dell Hopefully they will resolve the hinge problem for future machines Regards, [redacted]
Dear Revdex.com, Thank you for providing a copy of the customer’s follow up submissionCustomer expressed dissatisfaction with communication and processing of a refundWe regret any dissatisfaction she may have experienced and appreciate the feedback providedSince the date of the follow up submission, our records indicate a refund for $has been processed and the customer should see this reflected on their next monthly billing statementThe customer may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Dell representative, [redacted] had been assigned to this case Our records indicate the equipment was received by Dell on 10/10/at 10:am Dell is given thirty (30) days from the date we receive the equipment to refund the customer’s original form of payment $was credited back to the customer’s PayPal account on 10/27/and $went back to the customer’s PayPal account on 10/12/ The customer should allow the credits to post by their bank We certainly do apologize for any miscommunication there may have been or conflicting information that may have been given by Dell representatives The customer has [redacted] ’s contact information should need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with them and provided technical assistance to the customer per the terms of the limited hardware warranty As a onetime goodwill gesture, an external hard drive was offered to the customer, however; he declinedHis request for an upgraded external hard drive was respectfully declinedOur representative remains available to assist, should he change his mind Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you very much! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The business is offering me an external hard drive that is valued at less than $The damage that the laptop caused me when it malfunctioned is more that what they are offering me and I think what I asked them for is reasonableIf not they can just give me a full refund and I'll be more than glad to ship them there laptop back Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsMr [redacted] informed our representative that his technical issue with the optical drive has been resolved and does not require further assistanceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns in regards to this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of our last response, a Dell representative, ***, made multiple attempts by telephone and e-mail to contact the customer to discuss their concerns and, to date, there has been no response to the messages left by the representative Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that the order was canceled due to order verification issues and cannot be reinstatedMr [redacted] confirmed that he was able to place another orderPlease note that our representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, Mr [redacted] elected not to respondWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and claims he has a new issue with his portable system battery Rechargeable batteries used in portable systems are considered consumables and will deteriorate over time Accordingly, Dell provides a one year warranty for such items There are no calls logged since the date of our last response to indicate the customer has contacted Dell to report this issue The customer’s one year warranty is due to expire on March 14, Our records indicate that the customer requested no further contact from our representative so no additional attempts will be made to reach the customer Should the customer have technical concerns they feel should be addressed by Dell’s technical support representatives for coverage under the terms of the warranty, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at [redacted] Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Their response is bogus! If they didn't have the item then they should have never let me order it or at least told me shortly after ordering that it was unavailable Instead they told me it was delayed and after several weeks told me it was unavailable Their screw up cost me $dollars because I could no longer get the same deal and that is unacceptable!!! They don't care that it cost me a lot of extra money and that is the bottom line! It seemed like a big scam as they tried to sell me a lesser TV for the same price Also, they made it extremely difficult to cancel the warranty I purchased for the TV they didn't have I have to file a claim with PayPal and get them involved in order to get a refund Dell should be investigated for pulling scams and I highly recommend that nobody ever purchase anything from them This is the worst company I've ever dealt with!!! Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate the Dell representative; [redacted] has contacted the customer regarding their concerns [redacted] has explained to the customer the computer warranty had expired back on April 27, 2016, therefore, if the customer wishes any assistance, they will need to contact Dell’s Out of Warranty department and pay for any support The customer has expressed disappointment and has declined the offer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of our last response, a Dell representative, ***, made multiple attempts by telephone and e-mail to contact the customer to discuss her concerns and, to date, there has been no response to the messages left by the representative Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the unit was sent to depot for internet connectivity issues, where they discovered customer-induced damage related to the LCDMr [redacted] was informed that the limited hardware warranty does not cover accidental damageDue to ongoing issues with wireless connectivity, our representative offered to replace the wireless adapter as a gesture of goodwill; however, Mr [redacted] declined our offer of assistanceOur representative also offered fee based repair for damaged part(s); however, again Mr [redacted] declinedThe damaged unit was send back unrepairedFurthermore, the product was purchased from a third party vendor; therefore, returns are governed by the policies of the retailer where the Product was purchasedHis request for free repair for damaged part(s) or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have no alternative but to see pursue this otherwiseYou have made your choiceAll you had to do was treat me right and you failed Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell needs to once and for all take responsibility for its injustices and not shirk its dutiesThe computer that was sent does not function like the other oneWe were forced to buy a part for the monitor to function and never in the past did it have this issueNow there is no screen saver and it just goes to a blank screenAlso, the programs are not the same, even if it's Windows Where are the games in this computer? They don't existOn my Dell laptop, which has Windows 7, it has gamesThe other desktop that we have also has gamesThe old one also had themWhy does Dell think that they can just shirk their duties? Do you realize how many hassles for hours we were put through before they finally sent a technician to come and supposedly fix the other computer, only to discover that it couldn't be fixed, after they had me on the phone for hours, and then the next day for hours, then I dropped it on my foot, which still hurts, as a result of their not wanting to fix it and send someone, as it's in the contract Dell is a criminal organization, which shirks its dutiesShirking one's duties, based on contracts or not, is a crime, and even if it's the norm in today's world of corporations, it doesn't make it rightDell will honor what it needs to honor and cease their acts of stupidity and absolving themselves for their greedSimple as thatIt's going to happenOne way or another, they will honor what they need to honor, because I will not stop fighting these criminals and they need to learn what is right and what is wrong Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note, our representative requested Dell centric information; however, Mr [redacted] failed to provide any pertinent informationFurthermore, he also was unable to provide any proof of purchase; therefore, his request for product ownership transfer was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Dear Revdex.com, Our records indicate the representative followed up with the customer as requested as requested on 6/23/The representative confirmed the system hardware is working as designedThe customer has requested the upgrade to Windows which the representative suggested she hold off from a few weeks to confirm no further issues with the systemPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representatives have continued to attempt to reach the customer in order to get the service tag or account informationThe link provided will assist the customer in locating this information http://www.dell.com/support/contents/us/en/19/category/Product-Support/Self-supp...⇄ the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Thank you for providing a copy of the customers’ submissionDell representative [redacted] , is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would add that Dell were very helpful with the repair of the computer, providing return packaging, paying for it & performing the work in under a week I couldn't ask more from Dell Hopefully they will resolve the hinge problem for future machines Regards, [redacted]
Dear Revdex.com, Thank you for providing a copy of the customer’s follow up submissionCustomer expressed dissatisfaction with communication and processing of a refundWe regret any dissatisfaction she may have experienced and appreciate the feedback providedSince the date of the follow up submission, our records indicate a refund for $has been processed and the customer should see this reflected on their next monthly billing statementThe customer may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Dell representative, [redacted] had been assigned to this case Our records indicate the equipment was received by Dell on 10/10/at 10:am Dell is given thirty (30) days from the date we receive the equipment to refund the customer’s original form of payment $was credited back to the customer’s PayPal account on 10/27/and $went back to the customer’s PayPal account on 10/12/ The customer should allow the credits to post by their bank We certainly do apologize for any miscommunication there may have been or conflicting information that may have been given by Dell representatives The customer has [redacted] ’s contact information should need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with them and provided technical assistance to the customer per the terms of the limited hardware warranty As a onetime goodwill gesture, an external hard drive was offered to the customer, however; he declinedHis request for an upgraded external hard drive was respectfully declinedOur representative remains available to assist, should he change his mind Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you very much! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The business is offering me an external hard drive that is valued at less than $The damage that the laptop caused me when it malfunctioned is more that what they are offering me and I think what I asked them for is reasonableIf not they can just give me a full refund and I'll be more than glad to ship them there laptop back Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsMr [redacted] informed our representative that his technical issue with the optical drive has been resolved and does not require further assistanceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns in regards to this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of our last response, a Dell representative, ***, made multiple attempts by telephone and e-mail to contact the customer to discuss their concerns and, to date, there has been no response to the messages left by the representative Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that the order was canceled due to order verification issues and cannot be reinstatedMr [redacted] confirmed that he was able to place another orderPlease note that our representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, Mr [redacted] elected not to respondWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and claims he has a new issue with his portable system battery Rechargeable batteries used in portable systems are considered consumables and will deteriorate over time Accordingly, Dell provides a one year warranty for such items There are no calls logged since the date of our last response to indicate the customer has contacted Dell to report this issue The customer’s one year warranty is due to expire on March 14, Our records indicate that the customer requested no further contact from our representative so no additional attempts will be made to reach the customer Should the customer have technical concerns they feel should be addressed by Dell’s technical support representatives for coverage under the terms of the warranty, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at [redacted] Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Their response is bogus! If they didn't have the item then they should have never let me order it or at least told me shortly after ordering that it was unavailable Instead they told me it was delayed and after several weeks told me it was unavailable Their screw up cost me $dollars because I could no longer get the same deal and that is unacceptable!!! They don't care that it cost me a lot of extra money and that is the bottom line! It seemed like a big scam as they tried to sell me a lesser TV for the same price Also, they made it extremely difficult to cancel the warranty I purchased for the TV they didn't have I have to file a claim with PayPal and get them involved in order to get a refund Dell should be investigated for pulling scams and I highly recommend that nobody ever purchase anything from them This is the worst company I've ever dealt with!!! Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate the Dell representative; [redacted] has contacted the customer regarding their concerns [redacted] has explained to the customer the computer warranty had expired back on April 27, 2016, therefore, if the customer wishes any assistance, they will need to contact Dell’s Out of Warranty department and pay for any support The customer has expressed disappointment and has declined the offer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc