Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me albeit barely due to how difficult it has been to achieve what should be very simple Regards, [redacted]
Dear Revdex.com, Our records indicate that the representative has reached out to the customer but has not been able to reach him at this timeWe ask that the customer provide to provide the emails he states he has promising the discounts so that Dell may review themWe ask that the customer respond by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving a full refund to his Dell Preferred Account for the Dell Alienware Notebook Computer We certainly do apologize for any difficulties the customer may have encountered during this transaction We appreciate the customer and the Revdex.com for bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative attempted to contact the customer by phone and e-mail to discuss her concerns however to date, there has not been a response to our representative’s contact attempts Dell records indicate a refund for $has been processed and the customer should see this reflected on her next monthly billing statement The customer may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative explained that the website the customer is referring to is a 3rd party website and this offer is not validThe representative also referred the customer to the terms and conditions of the 3rd party which mentions it is up to the consumer to confirm coupon is validThe representative respectfully denied the customer’s requestIf the customer has any further questions we request the customer contact the representative [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This statement is untrue I have been in contact with [redacted] The problems remain unresolved Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] ***A Dell representative attempted to contact the customer regarding the issues described in their correspondence; however, the customer has not responded to multiple contact attemptsWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding their Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Dell representative, [redacted] , is attempting again to reach the customer by phone and email; however to date the customer has not been availableWe remain available to assist the customer but will need to discuss the issue in order to help try to get the issue resolvedPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our records indicate the system invoiced on 12/11/ and the warranty expired on 12/12/Parts are no longer available for this model, due to the age and Dell no longer provides support for this systemThe BIOS update provided, on the Dell website for this system, is proven reliable and our representative respectfully denied the request for a replacement systemSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative explained the terms and conditions of sale [redacted] Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communicationsFurthermore, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handOur records show that an order# [redacted] was delivered on August 23, under FedEx Tracking# [redacted] Furthermore, as a onetime gesture of goodwill, our representative processed a partial account credit and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 01/09/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent has processed the refund for the customerAdditionally, as requested, Dell has completed FSR Request id: [redacted] fax request and sent to customers bankDell called customer primary # and received no response but did leave a message stating that the refund is closed from our end and we have sent a fax to said bank confirming the sameWe have also asked the customer to contact bank and dispute for charge back of it is not reflecting in her account Dell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they still require assistance.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 05/06/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states the system was returned from the repair facility to the incorrect address and request a new unitAt this time the agents offer to provide the customer with a recertified system of like or better specifications standsThe customer declined this and requests a new unitThe agent advised a new unit was unfortunately not an option Dell regrets any inconvenience caused and we ask the customer to contact the representative at [redacted] @Dell.com should they reconsider the recertified unit Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently spoke to [redacted] on behalf of Mr [redacted] regarding their concernsThe representative informed her that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handPlease note that order# [redacted] has been canceled as requested by ***Furthermore, there are not any charges to the credit card or the gift card regarding this transactionHer request for promotional price was respectfully deniedWe regret any dissatisfaction they may have experienced and appreciate the feedback provided regarding their Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case they have any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has confirmed with [redacted] his refund has been posted to his account Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***- [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In addition, I still want to express that Dell's customer service and its level of professionalism was not acceptable and disrespectfulThe issue was resolved because I talked to over agents and spent hours and hours on the phone and on Dell's Facebook support site and finally found one agent that was able to fix my issueThis issue would most likely take weeks to result had I not try to resolve it myself Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of our last response, a Dell representative, [redacted] , made multiple attempts by telephone and e-mail to contact the customer to discuss her concerns and, to date, there has been no response to the messages left by the representative Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell has repeatedly falsely advertised on this matterAs you can see by dellproof5.png, the website clearly states that it shipped by the end of the business day if ordered before PMThen, they updated their site after I complained to correctly reflect the August ship date that was on my orderTwo days later, dell's site once again displayed incorrect informationThis is obvious baiting of people to purchase a high-demand item to increase dell's bottom lineSimply telling me that "dell does not compensate for such matters" is a laughable attempt at a resolutionHad the website not returned to "ships within hours" less than a day after my initial complaint directly to dell was filed, I would have chalked it up to legitimate errorClearly, this is a money grab attempt by the companyI have since cancelled my orderDell has lost a loyal customer for many years due to this egregious violation of the customer-brand relationship and will no longer have my loyaltyIf dell wishes to salvage a loyal customer, they should reach out and offer reasonable recompense for falsely advertising repeatedlyEven as late as yesterday, despite the fact that dell was well-aware of their issues with the estimated ship date on their website, it was still displayed as "next day."Apologizing does not correct an issue obviously designed to trap more people into ordering a product which is one of the highest demand products in recent history in the gaming electronics field by deliberately falsely representing the availability of said product Regards, [redacted]
Dear Revdex.com, Our records indicate that Ms [redacted] has received the replacement systemThe representative followed up after several days of use and Ms [redacted] confirmed no problemsSincerely Advanced Resolution Group Incident [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me albeit barely due to how difficult it has been to achieve what should be very simple Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I continue to wait for my computer to be returned in working order Regards, [redacted]
Dear Revdex.com, Our records indicate that the representative has reached out to the customer but has not been able to reach him at this timeWe ask that the customer provide to provide the emails he states he has promising the discounts so that Dell may review themWe ask that the customer respond by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving a full refund to his Dell Preferred Account for the Dell Alienware Notebook Computer We certainly do apologize for any difficulties the customer may have encountered during this transaction We appreciate the customer and the Revdex.com for bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative attempted to contact the customer by phone and e-mail to discuss her concerns however to date, there has not been a response to our representative’s contact attempts Dell records indicate a refund for $has been processed and the customer should see this reflected on her next monthly billing statement The customer may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative explained that the website the customer is referring to is a 3rd party website and this offer is not validThe representative also referred the customer to the terms and conditions of the 3rd party which mentions it is up to the consumer to confirm coupon is validThe representative respectfully denied the customer’s requestIf the customer has any further questions we request the customer contact the representative [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This statement is untrue I have been in contact with [redacted] The problems remain unresolved Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] ***A Dell representative attempted to contact the customer regarding the issues described in their correspondence; however, the customer has not responded to multiple contact attemptsWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding their Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Dell representative, [redacted] , is attempting again to reach the customer by phone and email; however to date the customer has not been availableWe remain available to assist the customer but will need to discuss the issue in order to help try to get the issue resolvedPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our records indicate the system invoiced on 12/11/ and the warranty expired on 12/12/Parts are no longer available for this model, due to the age and Dell no longer provides support for this systemThe BIOS update provided, on the Dell website for this system, is proven reliable and our representative respectfully denied the request for a replacement systemSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative explained the terms and conditions of sale [redacted] Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communicationsFurthermore, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handOur records show that an order# [redacted] was delivered on August 23, under FedEx Tracking# [redacted] Furthermore, as a onetime gesture of goodwill, our representative processed a partial account credit and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 01/09/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent has processed the refund for the customerAdditionally, as requested, Dell has completed FSR Request id: [redacted] fax request and sent to customers bankDell called customer primary # and received no response but did leave a message stating that the refund is closed from our end and we have sent a fax to said bank confirming the sameWe have also asked the customer to contact bank and dispute for charge back of it is not reflecting in her account Dell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they still require assistance.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 05/06/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states the system was returned from the repair facility to the incorrect address and request a new unitAt this time the agents offer to provide the customer with a recertified system of like or better specifications standsThe customer declined this and requests a new unitThe agent advised a new unit was unfortunately not an option Dell regrets any inconvenience caused and we ask the customer to contact the representative at [redacted] @Dell.com should they reconsider the recertified unit Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently spoke to [redacted] on behalf of Mr [redacted] regarding their concernsThe representative informed her that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handPlease note that order# [redacted] has been canceled as requested by ***Furthermore, there are not any charges to the credit card or the gift card regarding this transactionHer request for promotional price was respectfully deniedWe regret any dissatisfaction they may have experienced and appreciate the feedback provided regarding their Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case they have any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has confirmed with [redacted] his refund has been posted to his account Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***- [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In addition, I still want to express that Dell's customer service and its level of professionalism was not acceptable and disrespectfulThe issue was resolved because I talked to over agents and spent hours and hours on the phone and on Dell's Facebook support site and finally found one agent that was able to fix my issueThis issue would most likely take weeks to result had I not try to resolve it myself Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of our last response, a Dell representative, [redacted] , made multiple attempts by telephone and e-mail to contact the customer to discuss her concerns and, to date, there has been no response to the messages left by the representative Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell has repeatedly falsely advertised on this matterAs you can see by dellproof5.png, the website clearly states that it shipped by the end of the business day if ordered before PMThen, they updated their site after I complained to correctly reflect the August ship date that was on my orderTwo days later, dell's site once again displayed incorrect informationThis is obvious baiting of people to purchase a high-demand item to increase dell's bottom lineSimply telling me that "dell does not compensate for such matters" is a laughable attempt at a resolutionHad the website not returned to "ships within hours" less than a day after my initial complaint directly to dell was filed, I would have chalked it up to legitimate errorClearly, this is a money grab attempt by the companyI have since cancelled my orderDell has lost a loyal customer for many years due to this egregious violation of the customer-brand relationship and will no longer have my loyaltyIf dell wishes to salvage a loyal customer, they should reach out and offer reasonable recompense for falsely advertising repeatedlyEven as late as yesterday, despite the fact that dell was well-aware of their issues with the estimated ship date on their website, it was still displayed as "next day."Apologizing does not correct an issue obviously designed to trap more people into ordering a product which is one of the highest demand products in recent history in the gaming electronics field by deliberately falsely representing the availability of said product Regards, [redacted]
Dear Revdex.com, Our records indicate that Ms [redacted] has received the replacement systemThe representative followed up after several days of use and Ms [redacted] confirmed no problemsSincerely Advanced Resolution Group Incident [redacted] Dell