Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving a full refund to his Dell Preferred Account for the Dell Alienware Notebook Computer We certainly do apologize for any difficulties the customer may have encountered during this transaction We appreciate the customer and the Revdex.com for bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer with the return and full refund for the Samsung Inch 4K Ultra HD Smart TV and with the cancelation of the extended TV warranty; all refunded to the customer’s Dell Preferred Account We certainly do apologize for any frustration or disappointment this transaction may have been for our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed a refund for the customer to resolve his issue Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _***@Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Thank you for a copy of Ms [redacted] letter Our representative, [redacted] , contacted Ms [redacted] to discuss the contents of her correspondence [redacted] may be contacted via email at [redacted] _ [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative researched the promotion the customer mentioned and determined he was eligible for the price matchThe representative assisted him in getting with a sales agent the order was placed with the price match pricingThe representative has confirmed delivery but respectfully denied any further compensationThe representative has confirmed with the customer the receipt of the gift cards and no further concerns The representative can be reached directly by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you very much! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dell has repeatedly falsely advertised on this matterAs you can see by dellproof5.png, the website clearly states that it shipped by the end of the business day if ordered before PMThen, they updated their site after I complained to correctly reflect the August ship date that was on my orderTwo days later, dell's site once again displayed incorrect informationThis is obvious baiting of people to purchase a high-demand item to increase dell's bottom lineSimply telling me that "dell does not compensate for such matters" is a laughable attempt at a resolutionHad the website not returned to "ships within hours" less than a day after my initial complaint directly to dell was filed, I would have chalked it up to legitimate errorClearly, this is a money grab attempt by the companyI have since cancelled my orderDell has lost a loyal customer for many years due to this egregious violation of the customer-brand relationship and will no longer have my loyaltyIf dell wishes to salvage a loyal customer, they should reach out and offer reasonable recompense for falsely advertising repeatedlyEven as late as yesterday, despite the fact that dell was well-aware of their issues with the estimated ship date on their website, it was still displayed as "next day."Apologizing does not correct an issue obviously designed to trap more people into ordering a product which is one of the highest demand products in recent history in the gaming electronics field by deliberately falsely representing the availability of said product Regards, [redacted]
Dear Revdex.com, Thank you for providing a copy of the customer’s follow up submissionCustomer expressed dissatisfaction with communication and processing of a refundWe regret any dissatisfaction she may have experienced and appreciate the feedback providedSince the date of the follow up submission, our records indicate a refund for $has been processed and the customer should see this reflected on their next monthly billing statementThe customer may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Our records indicate the representative followed up with the customer as requested as requested on 6/23/The representative confirmed the system hardware is working as designedThe customer has requested the upgrade to Windows which the representative suggested she hold off from a few weeks to confirm no further issues with the systemPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In addition, I still want to express that Dell's customer service and its level of professionalism was not acceptable and disrespectfulThe issue was resolved because I talked to over agents and spent hours and hours on the phone and on Dell's Facebook support site and finally found one agent that was able to fix my issueThis issue would most likely take weeks to result had I not try to resolve it myself Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsMr [redacted] informed our representative that his technical issue with the optical drive has been resolved and does not require further assistanceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns in regards to this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] ***A Dell representative attempted to contact the customer regarding the issues described in their correspondence; however, the customer has not responded to multiple contact attemptsWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding their Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Today’s Date: 05/06/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states the system was returned from the repair facility to the incorrect address and request a new unitAt this time the agents offer to provide the customer with a recertified system of like or better specifications standsThe customer declined this and requests a new unitThe agent advised a new unit was unfortunately not an option Dell regrets any inconvenience caused and we ask the customer to contact the representative at [redacted] @Dell.com should they reconsider the recertified unit Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Dell representative, [redacted] had been assigned to this case Our records indicate the equipment was received by Dell on 10/10/at 10:am Dell is given thirty (30) days from the date we receive the equipment to refund the customer’s original form of payment $was credited back to the customer’s PayPal account on 10/27/and $went back to the customer’s PayPal account on 10/12/ The customer should allow the credits to post by their bank We certainly do apologize for any miscommunication there may have been or conflicting information that may have been given by Dell representatives The customer has [redacted] ’s contact information should need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently spoke to [redacted] on behalf of Mr [redacted] regarding their concernsThe representative informed her that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handPlease note that order# [redacted] has been canceled as requested by ***Furthermore, there are not any charges to the credit card or the gift card regarding this transactionHer request for promotional price was respectfully deniedWe regret any dissatisfaction they may have experienced and appreciate the feedback provided regarding their Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case they have any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the unit was sent to depot for internet connectivity issues, where they discovered customer-induced damage related to the LCDMr [redacted] was informed that the limited hardware warranty does not cover accidental damageDue to ongoing issues with wireless connectivity, our representative offered to replace the wireless adapter as a gesture of goodwill; however, Mr [redacted] declined our offer of assistanceOur representative also offered fee based repair for damaged part(s); however, again Mr [redacted] declinedThe damaged unit was send back unrepairedFurthermore, the product was purchased from a third party vendor; therefore, returns are governed by the policies of the retailer where the Product was purchasedHis request for free repair for damaged part(s) or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of our last response, a Dell representative, [redacted] , made multiple attempts by telephone and e-mail to contact the customer to discuss her concerns and, to date, there has been no response to the messages left by the representative Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have no alternative but to see pursue this otherwiseYou have made your choiceAll you had to do was treat me right and you failed Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell needs to once and for all take responsibility for its injustices and not shirk its dutiesThe computer that was sent does not function like the other oneWe were forced to buy a part for the monitor to function and never in the past did it have this issueNow there is no screen saver and it just goes to a blank screenAlso, the programs are not the same, even if it's Windows Where are the games in this computer? They don't existOn my Dell laptop, which has Windows 7, it has gamesThe other desktop that we have also has gamesThe old one also had themWhy does Dell think that they can just shirk their duties? Do you realize how many hassles for hours we were put through before they finally sent a technician to come and supposedly fix the other computer, only to discover that it couldn't be fixed, after they had me on the phone for hours, and then the next day for hours, then I dropped it on my foot, which still hurts, as a result of their not wanting to fix it and send someone, as it's in the contract Dell is a criminal organization, which shirks its dutiesShirking one's duties, based on contracts or not, is a crime, and even if it's the norm in today's world of corporations, it doesn't make it rightDell will honor what it needs to honor and cease their acts of stupidity and absolving themselves for their greedSimple as thatIt's going to happenOne way or another, they will honor what they need to honor, because I will not stop fighting these criminals and they need to learn what is right and what is wrong Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving a full refund to his Dell Preferred Account for the Dell Alienware Notebook Computer We certainly do apologize for any difficulties the customer may have encountered during this transaction We appreciate the customer and the Revdex.com for bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer with the return and full refund for the Samsung Inch 4K Ultra HD Smart TV and with the cancelation of the extended TV warranty; all refunded to the customer’s Dell Preferred Account We certainly do apologize for any frustration or disappointment this transaction may have been for our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed a refund for the customer to resolve his issue Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _***@Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I continue to wait for my computer to be returned in working order Regards, [redacted]
Thank you for a copy of Ms [redacted] letter Our representative, [redacted] , contacted Ms [redacted] to discuss the contents of her correspondence [redacted] may be contacted via email at [redacted] _ [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative researched the promotion the customer mentioned and determined he was eligible for the price matchThe representative assisted him in getting with a sales agent the order was placed with the price match pricingThe representative has confirmed delivery but respectfully denied any further compensationThe representative has confirmed with the customer the receipt of the gift cards and no further concerns The representative can be reached directly by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you very much! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dell has repeatedly falsely advertised on this matterAs you can see by dellproof5.png, the website clearly states that it shipped by the end of the business day if ordered before PMThen, they updated their site after I complained to correctly reflect the August ship date that was on my orderTwo days later, dell's site once again displayed incorrect informationThis is obvious baiting of people to purchase a high-demand item to increase dell's bottom lineSimply telling me that "dell does not compensate for such matters" is a laughable attempt at a resolutionHad the website not returned to "ships within hours" less than a day after my initial complaint directly to dell was filed, I would have chalked it up to legitimate errorClearly, this is a money grab attempt by the companyI have since cancelled my orderDell has lost a loyal customer for many years due to this egregious violation of the customer-brand relationship and will no longer have my loyaltyIf dell wishes to salvage a loyal customer, they should reach out and offer reasonable recompense for falsely advertising repeatedlyEven as late as yesterday, despite the fact that dell was well-aware of their issues with the estimated ship date on their website, it was still displayed as "next day."Apologizing does not correct an issue obviously designed to trap more people into ordering a product which is one of the highest demand products in recent history in the gaming electronics field by deliberately falsely representing the availability of said product Regards, [redacted]
Dear Revdex.com, Thank you for providing a copy of the customer’s follow up submissionCustomer expressed dissatisfaction with communication and processing of a refundWe regret any dissatisfaction she may have experienced and appreciate the feedback providedSince the date of the follow up submission, our records indicate a refund for $has been processed and the customer should see this reflected on their next monthly billing statementThe customer may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Our records indicate the representative followed up with the customer as requested as requested on 6/23/The representative confirmed the system hardware is working as designedThe customer has requested the upgrade to Windows which the representative suggested she hold off from a few weeks to confirm no further issues with the systemPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me In addition, I still want to express that Dell's customer service and its level of professionalism was not acceptable and disrespectfulThe issue was resolved because I talked to over agents and spent hours and hours on the phone and on Dell's Facebook support site and finally found one agent that was able to fix my issueThis issue would most likely take weeks to result had I not try to resolve it myself Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsMr [redacted] informed our representative that his technical issue with the optical drive has been resolved and does not require further assistanceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns in regards to this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] ***A Dell representative attempted to contact the customer regarding the issues described in their correspondence; however, the customer has not responded to multiple contact attemptsWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding their Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Today’s Date: 05/06/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states the system was returned from the repair facility to the incorrect address and request a new unitAt this time the agents offer to provide the customer with a recertified system of like or better specifications standsThe customer declined this and requests a new unitThe agent advised a new unit was unfortunately not an option Dell regrets any inconvenience caused and we ask the customer to contact the representative at [redacted] @Dell.com should they reconsider the recertified unit Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Dell representative, [redacted] had been assigned to this case Our records indicate the equipment was received by Dell on 10/10/at 10:am Dell is given thirty (30) days from the date we receive the equipment to refund the customer’s original form of payment $was credited back to the customer’s PayPal account on 10/27/and $went back to the customer’s PayPal account on 10/12/ The customer should allow the credits to post by their bank We certainly do apologize for any miscommunication there may have been or conflicting information that may have been given by Dell representatives The customer has [redacted] ’s contact information should need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently spoke to [redacted] on behalf of Mr [redacted] regarding their concernsThe representative informed her that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handPlease note that order# [redacted] has been canceled as requested by ***Furthermore, there are not any charges to the credit card or the gift card regarding this transactionHer request for promotional price was respectfully deniedWe regret any dissatisfaction they may have experienced and appreciate the feedback provided regarding their Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case they have any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the unit was sent to depot for internet connectivity issues, where they discovered customer-induced damage related to the LCDMr [redacted] was informed that the limited hardware warranty does not cover accidental damageDue to ongoing issues with wireless connectivity, our representative offered to replace the wireless adapter as a gesture of goodwill; however, Mr [redacted] declined our offer of assistanceOur representative also offered fee based repair for damaged part(s); however, again Mr [redacted] declinedThe damaged unit was send back unrepairedFurthermore, the product was purchased from a third party vendor; therefore, returns are governed by the policies of the retailer where the Product was purchasedHis request for free repair for damaged part(s) or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of our last response, a Dell representative, [redacted] , made multiple attempts by telephone and e-mail to contact the customer to discuss her concerns and, to date, there has been no response to the messages left by the representative Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have no alternative but to see pursue this otherwiseYou have made your choiceAll you had to do was treat me right and you failed Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell needs to once and for all take responsibility for its injustices and not shirk its dutiesThe computer that was sent does not function like the other oneWe were forced to buy a part for the monitor to function and never in the past did it have this issueNow there is no screen saver and it just goes to a blank screenAlso, the programs are not the same, even if it's Windows Where are the games in this computer? They don't existOn my Dell laptop, which has Windows 7, it has gamesThe other desktop that we have also has gamesThe old one also had themWhy does Dell think that they can just shirk their duties? Do you realize how many hassles for hours we were put through before they finally sent a technician to come and supposedly fix the other computer, only to discover that it couldn't be fixed, after they had me on the phone for hours, and then the next day for hours, then I dropped it on my foot, which still hurts, as a result of their not wanting to fix it and send someone, as it's in the contract Dell is a criminal organization, which shirks its dutiesShirking one's duties, based on contracts or not, is a crime, and even if it's the norm in today's world of corporations, it doesn't make it rightDell will honor what it needs to honor and cease their acts of stupidity and absolving themselves for their greedSimple as thatIt's going to happenOne way or another, they will honor what they need to honor, because I will not stop fighting these criminals and they need to learn what is right and what is wrong Regards, [redacted]