Today’s Date: 12/21/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent has been unable to reach the customerWe ask the customer contact the representative at [redacted] @Dell.com should they still require assistance Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Dell representative, Sanjay, is working with the customer to achieve an amicable resolution for their concernsShould the customer have any additional concerns regarding this case, they can reach out to our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Regardless of where the monitor was purchased, Dell has a manufactures warranty that they should honor This was a product defect straight out of the box They quickly offered to send a new monitor when the defect was reported, so them claiming now that they don't replace defective products is absurd The issue is that they sent a clearly used monitor I cannot do a "transfer" because I do not know who they have in their system as the owner This obviously isn't a solution, but they keep making this to somehow be my fault I provided proof that I purchased this monitor brand new from [redacted] so it is apparent to me that they have made a mistake in their system at some point This "solution" is still of absolutely no help to me Furthermore, I've requested several times that I not be contacted by [redacted] specifically I did not request to not be contacted at all, and in fact have been contacted by [redacted] on 8/8/ I am in no way obligated to conduct any business with *** He has threatened to report me for fraud, is unable to maintain proper sentence structure, and he insisted on referring to my original purchase location as "E-Bay" A simple proofreading or comprehension on my issue would have eliminated any confusion [redacted] might have with where I purchased my monitor Especially after being provided receipts and proof of purchase Again Dell is attempting to mislead the Revdex.com and refusing to acknowledge any wrong doing I have provided pictures of the monitor, serial numbers, receipts, everything I have been asked for by Dell I have provided This is not a resolution at all and just status quo for Dell Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have already made calls to the Dell in December, January, and February trying to resolve this matter I have spent over hours in total on hold or waiting for assistance when calling about this matter I have returned all items, and have proof that they were delivered to Dell via UPS I am seeking a full refund of all charges (including interest and late fees) on these items I have already provided all this information to Dell and do not wish to speak to Dell again I continue to await credit to my account Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: no store will allow me to purchase a warranty after I bought the computer Dell offers no reasonable solution How can they say it is accidental damage without even looking at the computer ? Once again Dell is lying and refuses to help me, no surprise So once again I reject Dell's solution as they did not offer any type of assistance to me Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact and provided a quote matching the advertised price to the customerOur representative remains available to assist, if neededWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] took direct control of the customer’s system and uninstalled unwanted software and removed malware threats Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that our representative worked with our account verification team to resolve this matterFurthermore, she was referred to DFS (Dell Financial Services) for any additional account related supportWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: it took them 1/months to post the refund They owe me interest I incurred Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsMr [redacted] stated that he made a Vizio product purchase through a 3rd party website “ [redacted] ” and his Dell order was canceledThe representative informed him that the order was canceled due to product availability issues and cannot be reinstated or replaced with a different product; furthermore, the promotion had expiredThe representative also explained the terms and conditions of sale [redacted] Our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price was respectfully deniedHe was referred to 3rd party website “ [redacted] ” for additional details on their promotionsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMrs [redacted] expressed dissatisfaction with communication and processing expectations for Dell’s Limited Hardware Warranty as it applied to her Dell computer orderWe regret any miscommunication which may have occurred and appreciate the feedbackDell has a Return Policy under which a customer may return their order(s) for a refund up to thirty (30) days from the invoice dateMrs [redacted] ’s orders invoiced during October, 2017, with a two year warranty, which covers diagnostics and repair of covered hardware components which may fail during useSince the date of the submission, a Dell representative contacted Mrs [redacted] and, for customer satisfaction reasons, processed Return Authorizations for a full refund She should see this reflected on her next monthly billing statementOur representative provided contact information should Mrs [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matterPlease note that a credit for order# [redacted] in the amount of $has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and confirms she has received the new system exchangePlease have the customer contact the representative by email at [redacted] @Dell.com if she has any further question or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that his Dell system limited hardware warranty expired on January 28th, Our representative also explained the terms and conditions of Dell’s limited hardware warranty which dictates that software issues are not covered under the warranty [redacted] Please note that our representative offered fee based out of warranty service; however, Mr [redacted] elected not to accept our offer of assistanceHis request for free support was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: 32521138Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative contacted the customer and advised her that our records indicate the credit has been processed and applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative requested a copy of the Police Report; however, the customer failed to comply with this requestShould Ms [redacted] have any additional concerns regarding this case, she can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms and conditions of sale and limited hardware warrantyPlease note that as a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit and followto confirm resolutionHer request for reimbursement of third party repair cost or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding continued problemsThe representative has followed up by phone and emailOur records do reflect that it has been explained and clear expectations by frontline resolvers that the letters on the keyboard would be considered cosmetic and not coveredDells position on this will not change and customer warranty expired on 7/7/If the customer has any future concerns please have the customer contact the representative by email at ***[email protected] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: We tried to go through [redacted] .comThey told us it was past the return policy time, and WE HAD TO GO THROUGH DELLFact, the computer was deliver to [redacted] with a faulty mother board, and did not work properlyFact, after Dell agreed to have us send it in for repair, they then sent it back via FedExFact, OUR computer was damaged, either by Dell technicians, or in the delivery from FedExWe followed the procedure that FedEx told us to, in order to file a complaint about the damageFact, FedEx then informed us that they sent Dell a check to pay for the damaged computerTheir policy should be to pay the people WHO PAID FOR and OWN the computerDell has now been paid times for our computer, even though Dell denies receiving a check from FedExWhy should Dell be able to keep the money for OUR DAMAGED COMPUTER, and then only offer us a USED/REFURBISHED computerWE DID NOT PAY FULL PRICE, ALMOST $1500, FOR A USED COMPUTER! We are frustrated with all three companies, none of which seem to stand behind their product, or services There is clearly nothing we can do, beyond register a complaint that may warn others of what they could face while dealing with these companies Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] *** A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed a system exchange and our records indicate the system has been delivered We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Today’s Date: 12/21/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent has been unable to reach the customerWe ask the customer contact the representative at [redacted] @Dell.com should they still require assistance Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Dell representative, Sanjay, is working with the customer to achieve an amicable resolution for their concernsShould the customer have any additional concerns regarding this case, they can reach out to our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Regardless of where the monitor was purchased, Dell has a manufactures warranty that they should honor This was a product defect straight out of the box They quickly offered to send a new monitor when the defect was reported, so them claiming now that they don't replace defective products is absurd The issue is that they sent a clearly used monitor I cannot do a "transfer" because I do not know who they have in their system as the owner This obviously isn't a solution, but they keep making this to somehow be my fault I provided proof that I purchased this monitor brand new from [redacted] so it is apparent to me that they have made a mistake in their system at some point This "solution" is still of absolutely no help to me Furthermore, I've requested several times that I not be contacted by [redacted] specifically I did not request to not be contacted at all, and in fact have been contacted by [redacted] on 8/8/ I am in no way obligated to conduct any business with *** He has threatened to report me for fraud, is unable to maintain proper sentence structure, and he insisted on referring to my original purchase location as "E-Bay" A simple proofreading or comprehension on my issue would have eliminated any confusion [redacted] might have with where I purchased my monitor Especially after being provided receipts and proof of purchase Again Dell is attempting to mislead the Revdex.com and refusing to acknowledge any wrong doing I have provided pictures of the monitor, serial numbers, receipts, everything I have been asked for by Dell I have provided This is not a resolution at all and just status quo for Dell Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have already made calls to the Dell in December, January, and February trying to resolve this matter I have spent over hours in total on hold or waiting for assistance when calling about this matter I have returned all items, and have proof that they were delivered to Dell via UPS I am seeking a full refund of all charges (including interest and late fees) on these items I have already provided all this information to Dell and do not wish to speak to Dell again I continue to await credit to my account Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: no store will allow me to purchase a warranty after I bought the computer Dell offers no reasonable solution How can they say it is accidental damage without even looking at the computer ? Once again Dell is lying and refuses to help me, no surprise So once again I reject Dell's solution as they did not offer any type of assistance to me Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact and provided a quote matching the advertised price to the customerOur representative remains available to assist, if neededWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] took direct control of the customer’s system and uninstalled unwanted software and removed malware threats Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that our representative worked with our account verification team to resolve this matterFurthermore, she was referred to DFS (Dell Financial Services) for any additional account related supportWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: it took them 1/months to post the refund They owe me interest I incurred Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsMr [redacted] stated that he made a Vizio product purchase through a 3rd party website “ [redacted] ” and his Dell order was canceledThe representative informed him that the order was canceled due to product availability issues and cannot be reinstated or replaced with a different product; furthermore, the promotion had expiredThe representative also explained the terms and conditions of sale [redacted] Our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price was respectfully deniedHe was referred to 3rd party website “ [redacted] ” for additional details on their promotionsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMrs [redacted] expressed dissatisfaction with communication and processing expectations for Dell’s Limited Hardware Warranty as it applied to her Dell computer orderWe regret any miscommunication which may have occurred and appreciate the feedbackDell has a Return Policy under which a customer may return their order(s) for a refund up to thirty (30) days from the invoice dateMrs [redacted] ’s orders invoiced during October, 2017, with a two year warranty, which covers diagnostics and repair of covered hardware components which may fail during useSince the date of the submission, a Dell representative contacted Mrs [redacted] and, for customer satisfaction reasons, processed Return Authorizations for a full refund She should see this reflected on her next monthly billing statementOur representative provided contact information should Mrs [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matterPlease note that a credit for order# [redacted] in the amount of $has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and confirms she has received the new system exchangePlease have the customer contact the representative by email at [redacted] @Dell.com if she has any further question or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that his Dell system limited hardware warranty expired on January 28th, Our representative also explained the terms and conditions of Dell’s limited hardware warranty which dictates that software issues are not covered under the warranty [redacted] Please note that our representative offered fee based out of warranty service; however, Mr [redacted] elected not to accept our offer of assistanceHis request for free support was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: 32521138Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative contacted the customer and advised her that our records indicate the credit has been processed and applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative requested a copy of the Police Report; however, the customer failed to comply with this requestShould Ms [redacted] have any additional concerns regarding this case, she can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms and conditions of sale and limited hardware warrantyPlease note that as a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit and followto confirm resolutionHer request for reimbursement of third party repair cost or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding continued problemsThe representative has followed up by phone and emailOur records do reflect that it has been explained and clear expectations by frontline resolvers that the letters on the keyboard would be considered cosmetic and not coveredDells position on this will not change and customer warranty expired on 7/7/If the customer has any future concerns please have the customer contact the representative by email at ***[email protected] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: We tried to go through [redacted] .comThey told us it was past the return policy time, and WE HAD TO GO THROUGH DELLFact, the computer was deliver to [redacted] with a faulty mother board, and did not work properlyFact, after Dell agreed to have us send it in for repair, they then sent it back via FedExFact, OUR computer was damaged, either by Dell technicians, or in the delivery from FedExWe followed the procedure that FedEx told us to, in order to file a complaint about the damageFact, FedEx then informed us that they sent Dell a check to pay for the damaged computerTheir policy should be to pay the people WHO PAID FOR and OWN the computerDell has now been paid times for our computer, even though Dell denies receiving a check from FedExWhy should Dell be able to keep the money for OUR DAMAGED COMPUTER, and then only offer us a USED/REFURBISHED computerWE DID NOT PAY FULL PRICE, ALMOST $1500, FOR A USED COMPUTER! We are frustrated with all three companies, none of which seem to stand behind their product, or services There is clearly nothing we can do, beyond register a complaint that may warn others of what they could face while dealing with these companies Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] *** A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed a system exchange and our records indicate the system has been delivered We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc