Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently spoke to Mr [redacted] regarding his concerns and confirmed that the credits for order# [redacted] have finally been posted to the original form of paymentWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate the Dell representative; [redacted] has contacted the customer regarding their concerns [redacted] has explained to the customer the computer warranty had expired back on April 27, 2016, therefore, if the customer wishes any assistance, they will need to contact Dell’s Out of Warranty department and pay for any support The customer has expressed disappointment and has declined the offer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the original order invoiced during 2015, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative assisted with processing a service dispatch which appears to have resolved the technical issues We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I've read both articlesYou seem to have just proven my pointI paid for a system that was suppose to be overclocked and to be capable of producing GHZ vs the max of GHZI believe your last statement was even that the max was WITHOUT BEING OVERCLOCKEDMy computer is plugged in, it is not in any form of power saving modeIt is set for performance not conservative measures to save powerThe screen shot I sent should even show the battery icon plugged inAlso I have been monitoring the thread multiplier while running large geoprocesses using ArcGIS and Quantum GIS at the same timeEven when slowing down the cpu does not exceed the GHZ and go up to Further more you stated the CPU-Z wouldn't show anything above the base of Could you tell me then why I am seeing a max multiplier of 3.6, because from what you said I should only see (the base)Please kindly read this article and explain why somebody else would have thier correct multiplier showing up and I wouldn't if the system is overclocked but we are using the same software [redacted] When I placed the order for repairs your tech told me it would be repaired to the same specs I originally ordered, and that it would take less than daysIt seems to me that Dell realized they couldn't make the dead line and instead of fixing the CPU they assumed that I would have just accepted a refurbished computerWhen that didnt happen it looks like they just threw things togetherThe power cord ended up getting broke, you ignored the request of the customer and agreement with your tech to send the computer back and refund me until just now, and the processor was not overclocked to GHZI also wanted to point out that in your reply's the GHZ has been ignored by DellIf they did everything right then how come they will not mention this? So instead of calling this closed why dont you do what Ive been asking for since December and get a third party out here to verify that it isnt going up to GHZ? Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has assisted the customer by getting him in touch with Dell Sales so Mr [redacted] could place a new order The new order for a Dell Inspiron was placed on August and was shipped and delivered by Federal Express on August 15, We certainly do apologize for any frustration this matter may have caused our customer We appreciate the customer and the Revdex.com for bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance with this purchase Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that Dell sincerely values and respects our customers’ privacyFurthermore, our investigation did not find any wrong doing by DellOur representative also informed Ms [redacted] about our privacy statement [redacted] We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a system exchange We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and assist in resolving the technical issues The representative determined the computer was functioning as it was designed and the customer is unhappy with pop-ups generated when visiting certain web sites on-line The representative explained that Dell would not send a system exchange due to software or applications issues and there are no hardware issues with the customer’s current computer at this time We ask that the customer contact our representative at [redacted] should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:After my original complaint (# [redacted] ), everything seemed to be resolvedUnfortunately, I started receiving emails from Dell againI have attached the emails I have received on 8/30/16, 9/7/16, and 9/8/Hopefully we can get this resolved once and for all Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Their response is bogus! If they didn't have the item then they should have never let me order it or at least told me shortly after ordering that it was unavailable Instead they told me it was delayed and after several weeks told me it was unavailable Their screw up cost me $dollars because I could no longer get the same deal and that is unacceptable!!! They don't care that it cost me a lot of extra money and that is the bottom line! It seemed like a big scam as they tried to sell me a lesser TV for the same price Also, they made it extremely difficult to cancel the warranty I purchased for the TV they didn't have I have to file a claim with PayPal and get them involved in order to get a refund Dell should be investigated for pulling scams and I highly recommend that nobody ever purchase anything from them This is the worst company I've ever dealt with!!! Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that the order was canceled due to order verification issues and cannot be reinstatedMr [redacted] confirmed that he was able to place another orderPlease note that our representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, Mr [redacted] elected not to respondWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
This case is closed as originally assigned but was reassigned to Dell representative [redacted] @dell.com as an escalated issueRepresentative [redacted] will contact the customer and work with him to resolve the issues as reported in the complaintOur representative may be reached at [redacted] @dell.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to note the amount of time to resolve this issue is unreasonable The product was confirmed in the warehouse on December 9, and a refund was not issued until January 28, This is an unreasonable amount of timeI was never told why my refund was not being issued as I had requested and was passed along to many different representatives until finally being assigned to [redacted] I will not purchase a product from Dell again due to this very poor business practice of not resolving an issue for an extended amount of time Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I am baffled by the absolute refusal of Dell Incto accept their error in this matterI have been in contact with Technical Support multiple times, several of whom admitted after remotely accessing my computer that the program is not preloaded on my machineRegardless of what Dell's records happen to state, I do not have the program, and I have never had the programInstead of condescending to give me links to help topics that I have already perused, I would appreciate a refund and an apology for wasting my timeI spent several thousand dollars on the desktop in question, and they seem intent on quibbling over - what to them - must seem a paltry sum in comparisonThis entire situation has been handled in the least professional manner I have ever encountered in a company of this size, and I will not be purchasing from them in the future Regards, [redacted]
The refund in the amount of $was processed and applied back to the customer’s accountTherefore, our representative closed this case as complete Our representative may be reached at [redacted] @dell.com
Complaint: [redacted] I am rejecting this response because:Although the solution provided in Dell's response is exactly what I was asking for I do not have confidence that Dell will actually follow through with what they have provided as the solution.Before contacting the Revdex.com Dell promised a refund for the full $ After contacting the Revdex.com they responded that they have refunded the first $and the second $would be refunded and reflected in the next statement cycle The next statement cycle came and passed without a credit Now Dell is claiming that the refund "failed" and they are working on a resolution.I did contact the Dell representative several times after their initial response and only received the one communication from them after the Revdex.com sent a folland my rejection of their response.If Dell does process the second refund and the additional $posts to my account I will be more than happy to update the status to issue resolved with customer satisfied At this time though all I see is a continuation of broken promises and lack of communication from Dell Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement batteryOur records show that the replacement battery order#***-***-***was delivered on September 23, under FedEx tracking# [redacted] Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concerns and worked with the order/account verification department to resolve this matterIn the interest of customer satisfaction, our representative processed a return for order number [redacted] Our records show, the credit has been posted to the original form of payment, which should reflect on her next billing statementOur representative also provided Ms [redacted] with a copy of the credit memo and followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmissionMr [redacted] expressed dissatisfaction with Dell’s responseDell has a Return Policy under which a customer may return their order(s) for a refund up to thirty (30) days from the invoice dateAs the order invoiced during November, 2017, a return for a refund would not be an optionDell records do not support Mr [redacted] ’s comments that Dell was contacted within thirty days and the warranty covers hardware that fails during use and does not cover physical damageSince the date of the original submission, a Dell representative contacted Mr [redacted] and explained the Return Policy and warranty terms and denied his refund requestAs Dell’s stance remains unchanged, no further attempt will be made to reach Mr [redacted] regarding this matterOur representative remains available to discuss these issues however there will be no change in the response Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:A business such as Dell, who sells high end Alienware computer should be able to service computers which are only years oldA $4,computer should have a life span exceeding yearsIf not they should be able to service themThey sold me a bad product! Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently spoke to Mr [redacted] regarding his concerns and confirmed that the credits for order# [redacted] have finally been posted to the original form of paymentWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate the Dell representative; [redacted] has contacted the customer regarding their concerns [redacted] has explained to the customer the computer warranty had expired back on April 27, 2016, therefore, if the customer wishes any assistance, they will need to contact Dell’s Out of Warranty department and pay for any support The customer has expressed disappointment and has declined the offer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the original order invoiced during 2015, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative assisted with processing a service dispatch which appears to have resolved the technical issues We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I've read both articlesYou seem to have just proven my pointI paid for a system that was suppose to be overclocked and to be capable of producing GHZ vs the max of GHZI believe your last statement was even that the max was WITHOUT BEING OVERCLOCKEDMy computer is plugged in, it is not in any form of power saving modeIt is set for performance not conservative measures to save powerThe screen shot I sent should even show the battery icon plugged inAlso I have been monitoring the thread multiplier while running large geoprocesses using ArcGIS and Quantum GIS at the same timeEven when slowing down the cpu does not exceed the GHZ and go up to Further more you stated the CPU-Z wouldn't show anything above the base of Could you tell me then why I am seeing a max multiplier of 3.6, because from what you said I should only see (the base)Please kindly read this article and explain why somebody else would have thier correct multiplier showing up and I wouldn't if the system is overclocked but we are using the same software [redacted] When I placed the order for repairs your tech told me it would be repaired to the same specs I originally ordered, and that it would take less than daysIt seems to me that Dell realized they couldn't make the dead line and instead of fixing the CPU they assumed that I would have just accepted a refurbished computerWhen that didnt happen it looks like they just threw things togetherThe power cord ended up getting broke, you ignored the request of the customer and agreement with your tech to send the computer back and refund me until just now, and the processor was not overclocked to GHZI also wanted to point out that in your reply's the GHZ has been ignored by DellIf they did everything right then how come they will not mention this? So instead of calling this closed why dont you do what Ive been asking for since December and get a third party out here to verify that it isnt going up to GHZ? Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has assisted the customer by getting him in touch with Dell Sales so Mr [redacted] could place a new order The new order for a Dell Inspiron was placed on August and was shipped and delivered by Federal Express on August 15, We certainly do apologize for any frustration this matter may have caused our customer We appreciate the customer and the Revdex.com for bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance with this purchase Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that Dell sincerely values and respects our customers’ privacyFurthermore, our investigation did not find any wrong doing by DellOur representative also informed Ms [redacted] about our privacy statement [redacted] We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a system exchange We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and assist in resolving the technical issues The representative determined the computer was functioning as it was designed and the customer is unhappy with pop-ups generated when visiting certain web sites on-line The representative explained that Dell would not send a system exchange due to software or applications issues and there are no hardware issues with the customer’s current computer at this time We ask that the customer contact our representative at [redacted] should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:After my original complaint (# [redacted] ), everything seemed to be resolvedUnfortunately, I started receiving emails from Dell againI have attached the emails I have received on 8/30/16, 9/7/16, and 9/8/Hopefully we can get this resolved once and for all Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Their response is bogus! If they didn't have the item then they should have never let me order it or at least told me shortly after ordering that it was unavailable Instead they told me it was delayed and after several weeks told me it was unavailable Their screw up cost me $dollars because I could no longer get the same deal and that is unacceptable!!! They don't care that it cost me a lot of extra money and that is the bottom line! It seemed like a big scam as they tried to sell me a lesser TV for the same price Also, they made it extremely difficult to cancel the warranty I purchased for the TV they didn't have I have to file a claim with PayPal and get them involved in order to get a refund Dell should be investigated for pulling scams and I highly recommend that nobody ever purchase anything from them This is the worst company I've ever dealt with!!! Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that the order was canceled due to order verification issues and cannot be reinstatedMr [redacted] confirmed that he was able to place another orderPlease note that our representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, Mr [redacted] elected not to respondWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
This case is closed as originally assigned but was reassigned to Dell representative [redacted] @dell.com as an escalated issueRepresentative [redacted] will contact the customer and work with him to resolve the issues as reported in the complaintOur representative may be reached at [redacted] @dell.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to note the amount of time to resolve this issue is unreasonable The product was confirmed in the warehouse on December 9, and a refund was not issued until January 28, This is an unreasonable amount of timeI was never told why my refund was not being issued as I had requested and was passed along to many different representatives until finally being assigned to [redacted] I will not purchase a product from Dell again due to this very poor business practice of not resolving an issue for an extended amount of time Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I am baffled by the absolute refusal of Dell Incto accept their error in this matterI have been in contact with Technical Support multiple times, several of whom admitted after remotely accessing my computer that the program is not preloaded on my machineRegardless of what Dell's records happen to state, I do not have the program, and I have never had the programInstead of condescending to give me links to help topics that I have already perused, I would appreciate a refund and an apology for wasting my timeI spent several thousand dollars on the desktop in question, and they seem intent on quibbling over - what to them - must seem a paltry sum in comparisonThis entire situation has been handled in the least professional manner I have ever encountered in a company of this size, and I will not be purchasing from them in the future Regards, [redacted]
The refund in the amount of $was processed and applied back to the customer’s accountTherefore, our representative closed this case as complete Our representative may be reached at [redacted] @dell.com
Thank you for a copy of Mr [redacted] letterOur representative has attempted to contact him to discuss the contents of his correspondence
Complaint: [redacted] I am rejecting this response because:Although the solution provided in Dell's response is exactly what I was asking for I do not have confidence that Dell will actually follow through with what they have provided as the solution.Before contacting the Revdex.com Dell promised a refund for the full $ After contacting the Revdex.com they responded that they have refunded the first $and the second $would be refunded and reflected in the next statement cycle The next statement cycle came and passed without a credit Now Dell is claiming that the refund "failed" and they are working on a resolution.I did contact the Dell representative several times after their initial response and only received the one communication from them after the Revdex.com sent a folland my rejection of their response.If Dell does process the second refund and the additional $posts to my account I will be more than happy to update the status to issue resolved with customer satisfied At this time though all I see is a continuation of broken promises and lack of communication from Dell Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement batteryOur records show that the replacement battery order#***-***-***was delivered on September 23, under FedEx tracking# [redacted] Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concerns and worked with the order/account verification department to resolve this matterIn the interest of customer satisfaction, our representative processed a return for order number [redacted] Our records show, the credit has been posted to the original form of payment, which should reflect on her next billing statementOur representative also provided Ms [redacted] with a copy of the credit memo and followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmissionMr [redacted] expressed dissatisfaction with Dell’s responseDell has a Return Policy under which a customer may return their order(s) for a refund up to thirty (30) days from the invoice dateAs the order invoiced during November, 2017, a return for a refund would not be an optionDell records do not support Mr [redacted] ’s comments that Dell was contacted within thirty days and the warranty covers hardware that fails during use and does not cover physical damageSince the date of the original submission, a Dell representative contacted Mr [redacted] and explained the Return Policy and warranty terms and denied his refund requestAs Dell’s stance remains unchanged, no further attempt will be made to reach Mr [redacted] regarding this matterOur representative remains available to discuss these issues however there will be no change in the response Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:A business such as Dell, who sells high end Alienware computer should be able to service computers which are only years oldA $4,computer should have a life span exceeding yearsIf not they should be able to service themThey sold me a bad product! Regards, [redacted]