Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative contacted the customer and advised her that our records indicate the credit has been processed and applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMrs [redacted] expressed dissatisfaction with communication and processing expectations for Dell’s Limited Hardware Warranty as it applied to her Dell computer orderWe regret any miscommunication which may have occurred and appreciate the feedbackDell has a Return Policy under which a customer may return their order(s) for a refund up to thirty (30) days from the invoice dateMrs [redacted] ’s orders invoiced during October, 2017, with a two year warranty, which covers diagnostics and repair of covered hardware components which may fail during useSince the date of the submission, a Dell representative contacted Mrs [redacted] and, for customer satisfaction reasons, processed Return Authorizations for a full refund She should see this reflected on her next monthly billing statementOur representative provided contact information should Mrs [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:My request was for $The refund I received was for I am still owed an additional $Additional correspondence after my original claim:12/08/5:PMPhone Call [redacted] # [redacted] Said she could not resolve the issue at the time and would call back wit [redacted] 2-business days with a resolution.Contact by 12/09/via phone and email according to Supervisor [redacted] # [redacted] Ticket # [redacted] 12/12/2016Phone CallWas transferred to Tech support for some reason, transferred to Customer Care, put on hold was transferred without warning to, [redacted] # [redacted] (said he was in tech support)The representative spoke to a customer care rep while I was on hold (approximately minutes - total call time 1h25m)Was then transferred to, [redacted] (said they do not give out badge numbers) (Customer Services)She explained that according to Reference number [redacted] (my ticket number) that I would receive my refund wit [redacted] 8-Days (of issuing date 12/08/2016), so by 12/18/2016.Received phone call/email 12/12/from [redacted] Thomas (BB complaint)Incident # [redacted] Called 12/13/in response to emailIncident number in email was not correctPerson who answered was not polite and seemed annoyed that I had the wrong incident numberThey transferred me to ***She claimed she could not issue the refund I requestedShe claimed I could only be given $(as per the previous $offer)After arguing with me, constantly interrupting me, and being all around rude she eventually changed her claim and said I could be refunded $She seemed to think I would actually be receiving about $after tax; however, she changed that back to $after I questioned herShe supplied me a confirmation code and said I would also receive an email:Refund of $She said she would call back on Friday regarding the refund as it is actually processed by another departmentIt could take an additional 3-days to be credited to my card.(12/19/8:AM)Spoke with [redacted] Gave him the ticket numberHe confirmed I was due a $refundHe also said the original claim was canceled by a representative (***?) and a new one was addedHe then changed his story and said the system canceled the claimClearly that makes no senseHe said it would take an additional 2-business days (by 12/22/2016) for the refund to show upHe also said I would receive a call by end of day or by 12/22/I did receive a seemingly unrelated call from [redacted] on 12/20/stating I would receive the refund within another 2-business days.------While I did receive a partial refund, my minimum requirement is to receive the full amount I requestedI am not sure any Dell representative has truly understood why I asked for such a precise number of $I clearly explained the math as to why that amount was the difference in price, why I was owed the refund, and the details of each subsequent issues I faced when dealing with multiple Dell representativesI have gone was annoyed, to angry, to furious over this issueEach representative has assured me that my business is important to them and they value me as a customerI have received no indication these claims are in any way trueIt took over a month to get almost what I asked for, speaking/writing with nearly twenty separate representatives.I have dealt with three other customer service issues with other companies over the past monthEach took about minutes and I spoke or wrote to only one representative in each caseThey all apologized, gave me a full refund for their mistakes, I received those refunds within 1-days of my first correspondence, and went out of their way to offer me a small token to stay loyal to themI commend those companies' efforts and intend on being a customer with them in the future; in addition, I intend on recommending them to others in the futureI would grade Dell's effort and response an F and their Revdex.com rating an outrageous exaggeration Regards, [redacted]
Dear Revdex.com,I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer and authorized an onsite to be done but the part was backloggedThe customer warranty states next day service once part is available and ships in this case there was a backlog affecting the part availabilityOnce the onsite was completed it appears there is still a problem so a depot service has been createdAt this time the customer is on vacation and will be shipping system in once he returnsWe remain available to assist the customer if neededPlease have the customer contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund for a computer order he attempted to cancel but would like to keep the promotional TV depending on the price We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate the customer was already being assisted with a Return Authorization for the computer Since the date of the submission, a Dell representative attempted to contact the customer to discuss his concerns A full refund subsequently processed for the computer order and the customer should see this reflected on his next monthly billing statement The customer e-mailed our representative that he decided to return the order and move on We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com:I have received the full refund from Dell I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and confirms she has received the new system exchangePlease have the customer contact the representative by email at [redacted] @Dell.com if she has any further question or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Dell representative, Sanjay, is working with the customer to achieve an amicable resolution for their concernsShould the customer have any additional concerns regarding this case, they can reach out to our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com: I provided the Dell representative a time and phone number to call me He did not do so However, I have filed an FTC complaint as well and if it is true that these nuisance calls are not actually coming from Dell, I cannot imagine there is anything else they can do I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsMr [redacted] stated that he made a Vizio product purchase through a 3rd party website “ [redacted] ” and his Dell order was canceledThe representative informed him that the order was canceled due to product availability issues and cannot be reinstated or replaced with a different product; furthermore, the promotion had expiredThe representative also explained the terms and conditions of sale [redacted] Our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price was respectfully deniedHe was referred to 3rd party website “ [redacted] ” for additional details on their promotionsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDells records indicate that the system the customer purchased is registered to someone elseDell strongly suggest that the customer go back to the 3rd party they purchase from as the warranty has expiredPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that our representative worked with our account verification team to resolve this matterFurthermore, she was referred to DFS (Dell Financial Services) for any additional account related supportWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: no store will allow me to purchase a warranty after I bought the computer Dell offers no reasonable solution How can they say it is accidental damage without even looking at the computer ? Once again Dell is lying and refuses to help me, no surprise So once again I reject Dell's solution as they did not offer any type of assistance to me Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants a replacement unitWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and offer a Dell certified replacement unitPlease note, our representative made multiple attempts to reach the customer; however, has not been able to further discuss this matterShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, ***, contacted the customer and authorized an onsite to be done but the part was backloggedThe customer warranty states next day service once part is available and ships in this case there was a backlog affecting the part availabilityOnce the onsite was completed it appears there is still a problem so a depot service has been createdAt this time the customer is on vacation and will be shipping system in once he returnsWe remain available to assist the customer if neededPlease have the customer contact the representative by email at ***_ [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact and provided a quote matching the advertised price to the customerOur representative remains available to assist, if neededWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative assisted the customer in obtaining tax refunds on the eligible ordersOur representative explained the policy for tax exempt orders and why all the orders were not eligible We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Today’s Date: 12/11/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued technical concerns with their unitAt this time the unit has been serviced and confirmed in working order by the customerWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe link the customer mentions is the link that was deactivatedAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative contacted the customer and advised her that our records indicate the credit has been processed and applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMrs [redacted] expressed dissatisfaction with communication and processing expectations for Dell’s Limited Hardware Warranty as it applied to her Dell computer orderWe regret any miscommunication which may have occurred and appreciate the feedbackDell has a Return Policy under which a customer may return their order(s) for a refund up to thirty (30) days from the invoice dateMrs [redacted] ’s orders invoiced during October, 2017, with a two year warranty, which covers diagnostics and repair of covered hardware components which may fail during useSince the date of the submission, a Dell representative contacted Mrs [redacted] and, for customer satisfaction reasons, processed Return Authorizations for a full refund She should see this reflected on her next monthly billing statementOur representative provided contact information should Mrs [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:My request was for $The refund I received was for I am still owed an additional $Additional correspondence after my original claim:12/08/5:PMPhone Call [redacted] # [redacted] Said she could not resolve the issue at the time and would call back wit [redacted] 2-business days with a resolution.Contact by 12/09/via phone and email according to Supervisor [redacted] # [redacted] Ticket # [redacted] 12/12/2016Phone CallWas transferred to Tech support for some reason, transferred to Customer Care, put on hold was transferred without warning to, [redacted] # [redacted] (said he was in tech support)The representative spoke to a customer care rep while I was on hold (approximately minutes - total call time 1h25m)Was then transferred to, [redacted] (said they do not give out badge numbers) (Customer Services)She explained that according to Reference number [redacted] (my ticket number) that I would receive my refund wit [redacted] 8-Days (of issuing date 12/08/2016), so by 12/18/2016.Received phone call/email 12/12/from [redacted] Thomas (BB complaint)Incident # [redacted] Called 12/13/in response to emailIncident number in email was not correctPerson who answered was not polite and seemed annoyed that I had the wrong incident numberThey transferred me to ***She claimed she could not issue the refund I requestedShe claimed I could only be given $(as per the previous $offer)After arguing with me, constantly interrupting me, and being all around rude she eventually changed her claim and said I could be refunded $She seemed to think I would actually be receiving about $after tax; however, she changed that back to $after I questioned herShe supplied me a confirmation code and said I would also receive an email:Refund of $She said she would call back on Friday regarding the refund as it is actually processed by another departmentIt could take an additional 3-days to be credited to my card.(12/19/8:AM)Spoke with [redacted] Gave him the ticket numberHe confirmed I was due a $refundHe also said the original claim was canceled by a representative (***?) and a new one was addedHe then changed his story and said the system canceled the claimClearly that makes no senseHe said it would take an additional 2-business days (by 12/22/2016) for the refund to show upHe also said I would receive a call by end of day or by 12/22/I did receive a seemingly unrelated call from [redacted] on 12/20/stating I would receive the refund within another 2-business days.------While I did receive a partial refund, my minimum requirement is to receive the full amount I requestedI am not sure any Dell representative has truly understood why I asked for such a precise number of $I clearly explained the math as to why that amount was the difference in price, why I was owed the refund, and the details of each subsequent issues I faced when dealing with multiple Dell representativesI have gone was annoyed, to angry, to furious over this issueEach representative has assured me that my business is important to them and they value me as a customerI have received no indication these claims are in any way trueIt took over a month to get almost what I asked for, speaking/writing with nearly twenty separate representatives.I have dealt with three other customer service issues with other companies over the past monthEach took about minutes and I spoke or wrote to only one representative in each caseThey all apologized, gave me a full refund for their mistakes, I received those refunds within 1-days of my first correspondence, and went out of their way to offer me a small token to stay loyal to themI commend those companies' efforts and intend on being a customer with them in the future; in addition, I intend on recommending them to others in the futureI would grade Dell's effort and response an F and their Revdex.com rating an outrageous exaggeration Regards, [redacted]
Dear Revdex.com,I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer and authorized an onsite to be done but the part was backloggedThe customer warranty states next day service once part is available and ships in this case there was a backlog affecting the part availabilityOnce the onsite was completed it appears there is still a problem so a depot service has been createdAt this time the customer is on vacation and will be shipping system in once he returnsWe remain available to assist the customer if neededPlease have the customer contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund for a computer order he attempted to cancel but would like to keep the promotional TV depending on the price We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate the customer was already being assisted with a Return Authorization for the computer Since the date of the submission, a Dell representative attempted to contact the customer to discuss his concerns A full refund subsequently processed for the computer order and the customer should see this reflected on his next monthly billing statement The customer e-mailed our representative that he decided to return the order and move on We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com:I have received the full refund from Dell I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and confirms she has received the new system exchangePlease have the customer contact the representative by email at [redacted] @Dell.com if she has any further question or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Dell representative, Sanjay, is working with the customer to achieve an amicable resolution for their concernsShould the customer have any additional concerns regarding this case, they can reach out to our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com: I provided the Dell representative a time and phone number to call me He did not do so However, I have filed an FTC complaint as well and if it is true that these nuisance calls are not actually coming from Dell, I cannot imagine there is anything else they can do I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsMr [redacted] stated that he made a Vizio product purchase through a 3rd party website “ [redacted] ” and his Dell order was canceledThe representative informed him that the order was canceled due to product availability issues and cannot be reinstated or replaced with a different product; furthermore, the promotion had expiredThe representative also explained the terms and conditions of sale [redacted] Our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price was respectfully deniedHe was referred to 3rd party website “ [redacted] ” for additional details on their promotionsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDells records indicate that the system the customer purchased is registered to someone elseDell strongly suggest that the customer go back to the 3rd party they purchase from as the warranty has expiredPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that our representative worked with our account verification team to resolve this matterFurthermore, she was referred to DFS (Dell Financial Services) for any additional account related supportWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: no store will allow me to purchase a warranty after I bought the computer Dell offers no reasonable solution How can they say it is accidental damage without even looking at the computer ? Once again Dell is lying and refuses to help me, no surprise So once again I reject Dell's solution as they did not offer any type of assistance to me Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants a replacement unitWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and offer a Dell certified replacement unitPlease note, our representative made multiple attempts to reach the customer; however, has not been able to further discuss this matterShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, ***, contacted the customer and authorized an onsite to be done but the part was backloggedThe customer warranty states next day service once part is available and ships in this case there was a backlog affecting the part availabilityOnce the onsite was completed it appears there is still a problem so a depot service has been createdAt this time the customer is on vacation and will be shipping system in once he returnsWe remain available to assist the customer if neededPlease have the customer contact the representative by email at ***_ [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact and provided a quote matching the advertised price to the customerOur representative remains available to assist, if neededWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative assisted the customer in obtaining tax refunds on the eligible ordersOur representative explained the policy for tax exempt orders and why all the orders were not eligible We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Today’s Date: 12/11/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued technical concerns with their unitAt this time the unit has been serviced and confirmed in working order by the customerWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe link the customer mentions is the link that was deactivatedAdvanced Resolution Group Incident [redacted] Dell Inc