Complaint: [redacted] I am rejecting this response because: Regards, [redacted] When I emailed you and I spoke with [redacted] the screen looked better but still not comparable to what I originally hadSince that time it has started acting up with the background on a light picture looking worse and looking hazyI am so upsetCan I change my outcome to receive a prorated refund.I will send dell back this laptop and they can give me a prorated refund.Because something else is going to get broken if they keep coming in and taking my pc apartThank you so much for your help Sincerely,yours [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative assisted the customer in obtaining tax refunds on the eligible ordersOur representative explained the policy for tax exempt orders and why all the orders were not eligible We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me while I am still upset about the way things were handled, I received my item and also received much better service after filing the complaint, Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has apologized to the customer for his order being cancelled multiple times and submitted the customer’s feedback to the sales team Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that a replacement unit was delivered to him on June 30th, under FedEx Tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] my laptop had no scratches on the laptop they damage also mouse pad I reported same day when I received my laptop took pictures send by email they said they will fix remove now saying refuse remove the Scratches on the laptop something that I didn’t do
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for Dell promotions We regret any miscommunication which may have occurred and appreciate the feedback Dell makes every effort to avoid errors on the Dell site and in other advertising as we fully understand the bad experience it can cause Dell customers, and DellGiven that problems do happen on occasion, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative told the customer that Dell will not be required to honor promotions that have expired or discounts offered by third party web sites and denied the customer’s requests for discounts in addition to current Dell promotions For customer satisfaction reasons, our representative provided the customer a link to access current Dell promotions We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDells records indicate that the system the customer purchased is registered to someone elseDell strongly suggest that the customer go back to the 3rd party they purchase from as the warranty has expiredPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have attached copies of which I have tried calling but have gotten nowhere with themI am not sure why they keep stating something that is not trueI am upset an angry that I am getting these calls from someone pretending to be a DELL technician and they are notThis person or people have all my informationI have given DELL the number which is calling me and all they say is thank youThey have an obligation by law to prevent my personal information to be leaked out there and now someone knows everything about me accept the other numbers from my credit card which they are asking for Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms [redacted] expressed dissatisfaction with Dell service and support and wants a new computer or a refurbished exchange computer with a warranty extension as a concessionWe regret any miscommunication which may have occurred and appreciate the feedbackPer the terms and conditions of Dell’s Limited Hardware Warranty, computers which exhibit issues subject to coverage under the warranty may be replaced with a refurbished computer Out of fairness to Dell customers who purchase warranty extensions, Dell will not be offering a warranty extension as a concession Ms [redacted] may be able to purchase an extension provided she contacts Dell prior to the current warranty expirationSince the date of the submission, a Dell representative processed a service dispatch and an exchange computer has been sent to Ms*** She may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving his full refund We certainly do apologize for any disappointment this matter may have been for our customer Please have the customer contact our representative directly by email at if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund for a computer order he attempted to cancel but would like to keep the promotional TV depending on the price We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate the customer was already being assisted with a Return Authorization for the computer Since the date of the submission, a Dell representative attempted to contact the customer to discuss his concerns A full refund subsequently processed for the computer order and the customer should see this reflected on his next monthly billing statement The customer e-mailed our representative that he decided to return the order and move on We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com:I have received the full refund from Dell I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The order was placed and showed that the computer was in production, the order was then canceled due to a configuration problem according to the customer service rep I was originally dealing with the order was reinstated but then placed on hold and the customer service rep advised that was due to a problem with my PayPal account I called PayPal, there was no problem with the account and I was informed that PayPal will leave the charge pending for days to give the seller time to fill the order and retrieve the money I let Dell know about the PayPal response and they then responded that there was a problem with my financial institution this was not an acceptable answer since they were dealing with PayPal and not directly with my financial institution Dell entered the order in their system not once but twice so I do not believe that it was a case of them running out of the product any time I called customer service I was transferred around and/or disconnected When I finally was transferred to someone in sales to reinstate the order I was told that he had a much better computer to sell me This was two weeks after the original order I believe that Dell never had any intention of selling this computer to anybody at this price, and that they pretended for weeks that they would so the customer would really expect to receive said computer and when they found out that they were not getting it they were more likely to buy a more expensive product Dell's offer of 10% off a purchase within days on a more expensive product is in no way equivilent to 50% off a less expensive product If they truly ran out of this product it should not have taken over two weeks to inform me of this This is truly a case of bait and switch Regards, [redacted]
Revdex.com: I provided the Dell representative a time and phone number to call me He did not do so However, I have filed an FTC complaint as well and if it is true that these nuisance calls are not actually coming from Dell, I cannot imagine there is anything else they can do I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com, We request that Mr [redacted] read the information we have provided below: The reason this is showing in CPU-Z as 2.70GHz is because of Intel’s “speedstep” featureThe clock speed is automatically adjusted by the hardware as the system load, number of active cores, and temperature changeA single threaded program might get 3.6Ghz but a multi-threaded program like CPU-Z using all cores would only get 2.7Ghz to each coreThe feature is intended to provide optimum performance, while still holding the processor within a TDP (Thermal Design Power) rangeRead about speedstep - [redacted] Link to Intel - [redacted] The MAX Frequency without overlocking is GHZ, the base Frequency is GHz Dells considers this matter closedSincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative offered repairs per the terms of Dell’s Limited Hardware Warranty which the customer declined The customer requested a refund which was denied as the computer was purchased from a third party so a refund from Dell would not be an option Upon follow up, the customer reported that he had obtained a refund from the third party We ask that the customer contact our representative at ***.***[redacted] @dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:My request was for $The refund I received was for I am still owed an additional $Additional correspondence after my original claim:12/08/5:PMPhone Call [redacted] # [redacted] Said she could not resolve the issue at the time and would call back wit [redacted] 2-business days with a resolution.Contact by 12/09/via phone and email according to Supervisor [redacted] # [redacted] Ticket # [redacted] 12/12/2016Phone CallWas transferred to Tech support for some reason, transferred to Customer Care, put on hold was transferred without warning to, [redacted] # [redacted] (said he was in tech support)The representative spoke to a customer care rep while I was on hold (approximately minutes - total call time 1h25m)Was then transferred to, [redacted] (said they do not give out badge numbers) (Customer Services)She explained that according to Reference number [redacted] (my ticket number) that I would receive my refund wit [redacted] 8-Days (of issuing date 12/08/2016), so by 12/18/2016.Received phone call/email 12/12/from [redacted] Thomas (BB complaint)Incident # [redacted] Called 12/13/in response to emailIncident number in email was not correctPerson who answered was not polite and seemed annoyed that I had the wrong incident numberThey transferred me to ***She claimed she could not issue the refund I requestedShe claimed I could only be given $(as per the previous $offer)After arguing with me, constantly interrupting me, and being all around rude she eventually changed her claim and said I could be refunded $She seemed to think I would actually be receiving about $after tax; however, she changed that back to $after I questioned herShe supplied me a confirmation code and said I would also receive an email:Refund of $She said she would call back on Friday regarding the refund as it is actually processed by another departmentIt could take an additional 3-days to be credited to my card.(12/19/8:AM)Spoke with [redacted] Gave him the ticket numberHe confirmed I was due a $refundHe also said the original claim was canceled by a representative (***?) and a new one was addedHe then changed his story and said the system canceled the claimClearly that makes no senseHe said it would take an additional 2-business days (by 12/22/2016) for the refund to show upHe also said I would receive a call by end of day or by 12/22/I did receive a seemingly unrelated call from [redacted] on 12/20/stating I would receive the refund within another 2-business days.------While I did receive a partial refund, my minimum requirement is to receive the full amount I requestedI am not sure any Dell representative has truly understood why I asked for such a precise number of $I clearly explained the math as to why that amount was the difference in price, why I was owed the refund, and the details of each subsequent issues I faced when dealing with multiple Dell representativesI have gone was annoyed, to angry, to furious over this issueEach representative has assured me that my business is important to them and they value me as a customerI have received no indication these claims are in any way trueIt took over a month to get almost what I asked for, speaking/writing with nearly twenty separate representatives.I have dealt with three other customer service issues with other companies over the past monthEach took about minutes and I spoke or wrote to only one representative in each caseThey all apologized, gave me a full refund for their mistakes, I received those refunds within 1-days of my first correspondence, and went out of their way to offer me a small token to stay loyal to themI commend those companies' efforts and intend on being a customer with them in the future; in addition, I intend on recommending them to others in the futureI would grade Dell's effort and response an F and their Revdex.com rating an outrageous exaggeration Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe link the customer mentions is the link that was deactivatedAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] When I emailed you and I spoke with [redacted] the screen looked better but still not comparable to what I originally hadSince that time it has started acting up with the background on a light picture looking worse and looking hazyI am so upsetCan I change my outcome to receive a prorated refund.I will send dell back this laptop and they can give me a prorated refund.Because something else is going to get broken if they keep coming in and taking my pc apartThank you so much for your help Sincerely,yours [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative assisted the customer in obtaining tax refunds on the eligible ordersOur representative explained the policy for tax exempt orders and why all the orders were not eligible We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me while I am still upset about the way things were handled, I received my item and also received much better service after filing the complaint, Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has apologized to the customer for his order being cancelled multiple times and submitted the customer’s feedback to the sales team Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that a replacement unit was delivered to him on June 30th, under FedEx Tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] my laptop had no scratches on the laptop they damage also mouse pad I reported same day when I received my laptop took pictures send by email they said they will fix remove now saying refuse remove the Scratches on the laptop something that I didn’t do
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for Dell promotions We regret any miscommunication which may have occurred and appreciate the feedback Dell makes every effort to avoid errors on the Dell site and in other advertising as we fully understand the bad experience it can cause Dell customers, and DellGiven that problems do happen on occasion, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative told the customer that Dell will not be required to honor promotions that have expired or discounts offered by third party web sites and denied the customer’s requests for discounts in addition to current Dell promotions For customer satisfaction reasons, our representative provided the customer a link to access current Dell promotions We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDells records indicate that the system the customer purchased is registered to someone elseDell strongly suggest that the customer go back to the 3rd party they purchase from as the warranty has expiredPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have attached copies of which I have tried calling but have gotten nowhere with themI am not sure why they keep stating something that is not trueI am upset an angry that I am getting these calls from someone pretending to be a DELL technician and they are notThis person or people have all my informationI have given DELL the number which is calling me and all they say is thank youThey have an obligation by law to prevent my personal information to be leaked out there and now someone knows everything about me accept the other numbers from my credit card which they are asking for Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms [redacted] expressed dissatisfaction with Dell service and support and wants a new computer or a refurbished exchange computer with a warranty extension as a concessionWe regret any miscommunication which may have occurred and appreciate the feedbackPer the terms and conditions of Dell’s Limited Hardware Warranty, computers which exhibit issues subject to coverage under the warranty may be replaced with a refurbished computer Out of fairness to Dell customers who purchase warranty extensions, Dell will not be offering a warranty extension as a concession Ms [redacted] may be able to purchase an extension provided she contacts Dell prior to the current warranty expirationSince the date of the submission, a Dell representative processed a service dispatch and an exchange computer has been sent to Ms*** She may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving his full refund We certainly do apologize for any disappointment this matter may have been for our customer Please have the customer contact our representative directly by email at if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund for a computer order he attempted to cancel but would like to keep the promotional TV depending on the price We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate the customer was already being assisted with a Return Authorization for the computer Since the date of the submission, a Dell representative attempted to contact the customer to discuss his concerns A full refund subsequently processed for the computer order and the customer should see this reflected on his next monthly billing statement The customer e-mailed our representative that he decided to return the order and move on We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com:I have received the full refund from Dell I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The order was placed and showed that the computer was in production, the order was then canceled due to a configuration problem according to the customer service rep I was originally dealing with the order was reinstated but then placed on hold and the customer service rep advised that was due to a problem with my PayPal account I called PayPal, there was no problem with the account and I was informed that PayPal will leave the charge pending for days to give the seller time to fill the order and retrieve the money I let Dell know about the PayPal response and they then responded that there was a problem with my financial institution this was not an acceptable answer since they were dealing with PayPal and not directly with my financial institution Dell entered the order in their system not once but twice so I do not believe that it was a case of them running out of the product any time I called customer service I was transferred around and/or disconnected When I finally was transferred to someone in sales to reinstate the order I was told that he had a much better computer to sell me This was two weeks after the original order I believe that Dell never had any intention of selling this computer to anybody at this price, and that they pretended for weeks that they would so the customer would really expect to receive said computer and when they found out that they were not getting it they were more likely to buy a more expensive product Dell's offer of 10% off a purchase within days on a more expensive product is in no way equivilent to 50% off a less expensive product If they truly ran out of this product it should not have taken over two weeks to inform me of this This is truly a case of bait and switch Regards, [redacted]
Revdex.com: I provided the Dell representative a time and phone number to call me He did not do so However, I have filed an FTC complaint as well and if it is true that these nuisance calls are not actually coming from Dell, I cannot imagine there is anything else they can do I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com, We request that Mr [redacted] read the information we have provided below: The reason this is showing in CPU-Z as 2.70GHz is because of Intel’s “speedstep” featureThe clock speed is automatically adjusted by the hardware as the system load, number of active cores, and temperature changeA single threaded program might get 3.6Ghz but a multi-threaded program like CPU-Z using all cores would only get 2.7Ghz to each coreThe feature is intended to provide optimum performance, while still holding the processor within a TDP (Thermal Design Power) rangeRead about speedstep - [redacted] Link to Intel - [redacted] The MAX Frequency without overlocking is GHZ, the base Frequency is GHz Dells considers this matter closedSincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative offered repairs per the terms of Dell’s Limited Hardware Warranty which the customer declined The customer requested a refund which was denied as the computer was purchased from a third party so a refund from Dell would not be an option Upon follow up, the customer reported that he had obtained a refund from the third party We ask that the customer contact our representative at ***.***[redacted] @dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:My request was for $The refund I received was for I am still owed an additional $Additional correspondence after my original claim:12/08/5:PMPhone Call [redacted] # [redacted] Said she could not resolve the issue at the time and would call back wit [redacted] 2-business days with a resolution.Contact by 12/09/via phone and email according to Supervisor [redacted] # [redacted] Ticket # [redacted] 12/12/2016Phone CallWas transferred to Tech support for some reason, transferred to Customer Care, put on hold was transferred without warning to, [redacted] # [redacted] (said he was in tech support)The representative spoke to a customer care rep while I was on hold (approximately minutes - total call time 1h25m)Was then transferred to, [redacted] (said they do not give out badge numbers) (Customer Services)She explained that according to Reference number [redacted] (my ticket number) that I would receive my refund wit [redacted] 8-Days (of issuing date 12/08/2016), so by 12/18/2016.Received phone call/email 12/12/from [redacted] Thomas (BB complaint)Incident # [redacted] Called 12/13/in response to emailIncident number in email was not correctPerson who answered was not polite and seemed annoyed that I had the wrong incident numberThey transferred me to ***She claimed she could not issue the refund I requestedShe claimed I could only be given $(as per the previous $offer)After arguing with me, constantly interrupting me, and being all around rude she eventually changed her claim and said I could be refunded $She seemed to think I would actually be receiving about $after tax; however, she changed that back to $after I questioned herShe supplied me a confirmation code and said I would also receive an email:Refund of $She said she would call back on Friday regarding the refund as it is actually processed by another departmentIt could take an additional 3-days to be credited to my card.(12/19/8:AM)Spoke with [redacted] Gave him the ticket numberHe confirmed I was due a $refundHe also said the original claim was canceled by a representative (***?) and a new one was addedHe then changed his story and said the system canceled the claimClearly that makes no senseHe said it would take an additional 2-business days (by 12/22/2016) for the refund to show upHe also said I would receive a call by end of day or by 12/22/I did receive a seemingly unrelated call from [redacted] on 12/20/stating I would receive the refund within another 2-business days.------While I did receive a partial refund, my minimum requirement is to receive the full amount I requestedI am not sure any Dell representative has truly understood why I asked for such a precise number of $I clearly explained the math as to why that amount was the difference in price, why I was owed the refund, and the details of each subsequent issues I faced when dealing with multiple Dell representativesI have gone was annoyed, to angry, to furious over this issueEach representative has assured me that my business is important to them and they value me as a customerI have received no indication these claims are in any way trueIt took over a month to get almost what I asked for, speaking/writing with nearly twenty separate representatives.I have dealt with three other customer service issues with other companies over the past monthEach took about minutes and I spoke or wrote to only one representative in each caseThey all apologized, gave me a full refund for their mistakes, I received those refunds within 1-days of my first correspondence, and went out of their way to offer me a small token to stay loyal to themI commend those companies' efforts and intend on being a customer with them in the future; in addition, I intend on recommending them to others in the futureI would grade Dell's effort and response an F and their Revdex.com rating an outrageous exaggeration Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe link the customer mentions is the link that was deactivatedAdvanced Resolution Group Incident [redacted] Dell Inc