Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] has followed up with the customerThe representative will maintain ownership until he is able to confirm the credit has postedSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative [redacted] has followed up with the customer and provided an excel spreadsheet containing all of Novembers orders that the tax department have processedAt this time the representative is waiting for the customer to respond if there are any further questions or concernsThe representative can be reached by emailing [redacted] @Dell.comSincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate the Dell representative; [redacted] has offered the customer a repair of his Dell XPS Notebook, at no charge to the customer, even though the system’s hardware warranty had expired 01/12/ The customary repair process requires the customer to ship their computer to Dell’s Depot; however, Mr [redacted] has declined to do this To be clear, swollen batteries are not a safety issue, but should not continue to be used In the interest of customer satisfaction, Dell has shipped Mr [redacted] a free replacement battery to resolve the matter for him He has since received the battery on August 29, The customer has ***’s contact information should he require further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Thank you for providing a copy of the customer submission A Dell representative, [redacted] , has contacted the customer and is working with them to reach a reasonable resolution The representative can be reached directly by email at [redacted] _ [redacted] Dell.com
Complaint: [redacted] I am rejecting this response because:there's no settlement and there tech damaged my computer besides not replacing everything that should have been on the hard drive in the first placeIf there tech had done his job correctly I wouldn't have had to take it to someone who could do the job better than someone schooled in Dell computers Regards, [redacted]
Revdex.com.Wrong information sent to me! You have so many complaints filed with the Revdex.com you can't get your facts straightYes I got my money back that is all I wantedYou really made it hard for me for such a small amountBut that small amount cost you a customer and I will tell everyone what this company is and how they treat people[redacted] ***
Today’s Date: 11/18/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] **, to address the contents of their correspondenceAt this time the agent has processed the customers refund and apologized for the order issues that were experiencedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell records indicate a service dispatch has recently been processed and the technician indicated the computer was tested and functioning properly Since the date of the submission, a Dell representative has been in contact with the customer and followed up after the service was performed to provide assistance, if needed The service appears to have resolved the issue and we ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative worked with our order verification ream to resolve this matterOur records show that both ac-adapter and the power cord have been delivered to Mr [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The system was received back from Depot on May, for the third time, and it still does not work I have emailed the DELL representative, [redacted] , concerning this issue still existing on MayThis process has been arduous and definitely not customer friendly Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer has received the gift card and all is fine Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative explained the terms of sale and limited hardware warranty [redacted] Our records show that a replacement ac-adapter and power cord were delivered to her on September 7, under Fedex Tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 06/28/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued technical concerns with their Dell unitAt this time the agent has processed a system exchange and was confirmed received by the customer in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
[redacted] contacted the customer and is working with them to reach a reasonable resolutionThe representative can be reached directly by email at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because:Noone has ever contacted meThe last time I filed this complaint ( last month), someone said a refund was posted to my credit card thus they asked Revdex.com to close my caseNow I still don't see my refundNoone has contacted me ever sinceI DO NOT want anyone to contact meI JUST WANT MY MONEY BACKIt is useless to email me back and forth when you (Dell) actually don't want to refund me Regards, Natalie N***
Complaint: [redacted] I am rejecting this response because:The original issue which caused the return was due to a link advertising one product; however, when taken, a different product was selected I had reported this to Dell and even after weeks of going back and forth, was still able to provide screen prints with actual links in recreating the issue Dell wouldn't make it right and I returned the laptop.This was a straight return process There was no exceptions and/or complications Nothing was in dispute It just took Dell months to return my money - that is the ONLY issue here.Dell's representative, [redacted] , was rude and condescending the entire time I admit, I lost my cool, but I was more than provoked An example is that somehow, it was my decision to lose my money because I chose to save up my monies so that I can purchase a better system That a simple return took months did not come into play according to Dell Had the return of the money take days, or even weeks, none of this would have escalated I requested the extension of the cards long BEFORE they expired and cited the lack of the returned money as the sole reason.So, I had to deal with the absolute most horrible customer service on the planet, a mean spirited condescending Dell service representative, the loss of $200, all because DELL did not return MY money for months No, I don't accept their response They didn't do anything that they weren't legally obligated to do, which is to return my money Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer system invoiced on 6/4/the first contact by the customer was already outside the return periodAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has confirmed with [redacted] they have received their refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] * [redacted] We regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs per List Removal Page, their request to opt-out of Dell promotions has been processedPlease note, it may take some time for the changes to take effectIn the interim, customer may continue to receive Dell marketing communicationsShould Mrs [redacted] have any additional concerns, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Better Business.Dell representative, [redacted] called Mr [redacted] and was informed that a SalesRepresentative had contacted him and resolved the issueNo further issues werereported and our representative, [redacted] closed the case as resolvedSincerely, [redacted] Dell Advanced Resolution Team
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] has followed up with the customerThe representative will maintain ownership until he is able to confirm the credit has postedSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative [redacted] has followed up with the customer and provided an excel spreadsheet containing all of Novembers orders that the tax department have processedAt this time the representative is waiting for the customer to respond if there are any further questions or concernsThe representative can be reached by emailing [redacted] @Dell.comSincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate the Dell representative; [redacted] has offered the customer a repair of his Dell XPS Notebook, at no charge to the customer, even though the system’s hardware warranty had expired 01/12/ The customary repair process requires the customer to ship their computer to Dell’s Depot; however, Mr [redacted] has declined to do this To be clear, swollen batteries are not a safety issue, but should not continue to be used In the interest of customer satisfaction, Dell has shipped Mr [redacted] a free replacement battery to resolve the matter for him He has since received the battery on August 29, The customer has ***’s contact information should he require further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Thank you for providing a copy of the customer submission A Dell representative, [redacted] , has contacted the customer and is working with them to reach a reasonable resolution The representative can be reached directly by email at [redacted] _ [redacted] Dell.com
Complaint: [redacted] I am rejecting this response because:there's no settlement and there tech damaged my computer besides not replacing everything that should have been on the hard drive in the first placeIf there tech had done his job correctly I wouldn't have had to take it to someone who could do the job better than someone schooled in Dell computers Regards, [redacted]
Revdex.com.Wrong information sent to me! You have so many complaints filed with the Revdex.com you can't get your facts straightYes I got my money back that is all I wantedYou really made it hard for me for such a small amountBut that small amount cost you a customer and I will tell everyone what this company is and how they treat people[redacted] ***
Today’s Date: 11/18/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] **, to address the contents of their correspondenceAt this time the agent has processed the customers refund and apologized for the order issues that were experiencedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell records indicate a service dispatch has recently been processed and the technician indicated the computer was tested and functioning properly Since the date of the submission, a Dell representative has been in contact with the customer and followed up after the service was performed to provide assistance, if needed The service appears to have resolved the issue and we ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative worked with our order verification ream to resolve this matterOur records show that both ac-adapter and the power cord have been delivered to Mr [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The system was received back from Depot on May, for the third time, and it still does not work I have emailed the DELL representative, [redacted] , concerning this issue still existing on MayThis process has been arduous and definitely not customer friendly Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer has received the gift card and all is fine Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative explained the terms of sale and limited hardware warranty [redacted] Our records show that a replacement ac-adapter and power cord were delivered to her on September 7, under Fedex Tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 06/28/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued technical concerns with their Dell unitAt this time the agent has processed a system exchange and was confirmed received by the customer in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
[redacted] contacted the customer and is working with them to reach a reasonable resolutionThe representative can be reached directly by email at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because:Noone has ever contacted meThe last time I filed this complaint ( last month), someone said a refund was posted to my credit card thus they asked Revdex.com to close my caseNow I still don't see my refundNoone has contacted me ever sinceI DO NOT want anyone to contact meI JUST WANT MY MONEY BACKIt is useless to email me back and forth when you (Dell) actually don't want to refund me Regards, Natalie N***
Complaint: [redacted] I am rejecting this response because:The original issue which caused the return was due to a link advertising one product; however, when taken, a different product was selected I had reported this to Dell and even after weeks of going back and forth, was still able to provide screen prints with actual links in recreating the issue Dell wouldn't make it right and I returned the laptop.This was a straight return process There was no exceptions and/or complications Nothing was in dispute It just took Dell months to return my money - that is the ONLY issue here.Dell's representative, [redacted] , was rude and condescending the entire time I admit, I lost my cool, but I was more than provoked An example is that somehow, it was my decision to lose my money because I chose to save up my monies so that I can purchase a better system That a simple return took months did not come into play according to Dell Had the return of the money take days, or even weeks, none of this would have escalated I requested the extension of the cards long BEFORE they expired and cited the lack of the returned money as the sole reason.So, I had to deal with the absolute most horrible customer service on the planet, a mean spirited condescending Dell service representative, the loss of $200, all because DELL did not return MY money for months No, I don't accept their response They didn't do anything that they weren't legally obligated to do, which is to return my money Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer system invoiced on 6/4/the first contact by the customer was already outside the return periodAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has confirmed with [redacted] they have received their refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] * [redacted] We regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs per List Removal Page, their request to opt-out of Dell promotions has been processedPlease note, it may take some time for the changes to take effectIn the interim, customer may continue to receive Dell marketing communicationsShould Mrs [redacted] have any additional concerns, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Better Business.Dell representative, [redacted] called Mr [redacted] and was informed that a SalesRepresentative had contacted him and resolved the issueNo further issues werereported and our representative, [redacted] closed the case as resolvedSincerely, [redacted] Dell Advanced Resolution Team