Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer respectfully denied the request for return due to age of the order but did process a refund for the warrantyWith the warranty refund we do want to make sure the customer understands the system will no longer receive supportThe representative followed up and confirmed credit has posted back to the original mode of paymentWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced with a new computer We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The customer indicated he had sent the computer to Dell’s Repair depot Our representative monitored the service dispatch to provide updates for the customer and, once the computer was returned to the customer, verified that the computer appears to be functioning properly We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative also explained the terms of the limited hardware warranty, and return policyMr [redacted] is demanding a refund for the purchase made in November, Please note that our representative confirmed system configuration and offered technical assistance; however, Ms [redacted] elected not to accept our offer of assistanceHer request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative, [redacted] , is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submissionWe remain available to assist and ask that the customer contact our representative at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer wants refund for the canceled order number [redacted] We regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceThe representative worked with the account verification and the gift card department to resolve this matterOur records indicate, the funds in-fact had been refunded back to the original form(s) of paymentFurthermore, the gift card also had been redeemedShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for the opportunity to address the correspondence submitted by Ms [redacted] In our recent communication with the customer the system hardware is working as designedThe customer has raised concerns that are beyond the Dell Limited Hardware Warranty support and the agent previously provided the customer with some links/phone number they could try for additional assistanceShould the customer need assistance within the system warranty she can reach out to Dell for support or visit online at www.Dell.com/Support Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative worked with our account verification team to resolve this matterOur records show that a partial account credit for order# [redacted] has been posted to the original form of payment, which should reflect on her next billing statementThe representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: We are in the final stretchWe have come to an agreementHowever the matter is still unresolved as of now Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: My main credit card had to be cancelled to prevent further charges This caused my Home Appliance Insurance payment to reject along with several other on file card issues I never received an apology for the inconvenience; instead when I spoke to the person at Dell as requested I felt as if I was being accused of fraudulent activity Please note that several months ago I purchased a $1,Dell laptop from Best Buys For the record, this is the last Dell anything I ever buy Annoying outsourced Customer support to people who I have to struggle to have a conversation with Sincere Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any miscommunication which may have occurred and appreciate the feedback Dell records do not support the customer’s description of her purchase The computer originally invoiced in with a Retail warranty which expired during February, The computer came loaded with a Windows operating system, not Windows 10, which was not available at the time of manufacture Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative explained that the computer is out of warranty Dell will not be replacing the system or the wireless card and the customer was provided contact information for Dell’s out of warranty support We remain available to assist via Dell’s fee-based Out of Warranty Repairs department should the customer want to purchase this service and we ask that she contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I started my purchase on the Dell website by clicking on the promotional TV offer, which led me to choose my laptop and I also purchased a printerThe TV was in my cart when I made the purchase so I expected to receive it with my printer and Laptop I have purchased several laptops from them beforeI believe this was a problem in their website or a deliberate scam by DellI have also tweeted about this to make others awareI made the required purchase, made several calls, with no consideration from Dell Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] In the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# [redacted] was delivered to Ms [redacted] on May 4, under FedEx tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionHer request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has refunded the customer’s gift cards and the customer has used them on a new order Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The fact of the matter is that the laptop was defective and the hard drive was replaced four month after it was purchasedI started using it at end of January as it was a Christmas gift from my parents and it failed in early FebruaryWhen the technician from Dell came to repair it and discovered the failed hard drive , I demanded that they replace the laptop at that time, but the technician promised that Dell will provide an additional year warranty for the laptop, so that according to them the laptop should still be under the warranty until November So the fact remains that they lied to meI falsely trusted the integrity of Dell.The hard drive is the main and most expensive component of the laptop and it carries a one year warranty anyway if I was to buy one from Dell today so I don't understand why they refuse to fix it, unless they gave me a refurbished hard drive which would be unacceptable and a deceiving practice I still demand that they replace the laptop or fix it Regards, [redacted]
Dear Revdex.com, Our records indicated Dell Representative [redacted] followed up with the customer who confirmed the system is working fineThe customer requested we update the Revdex.com because she did not understand how to close her case with the Revdex.comThe representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have done enough troubleshooting with Dell to last me a lifetime and will only accept a credit towards purchasing a new computer that ddo0es not have to be troubleshooted Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I had contacted dell to inform that my computer was returned with a broken screen They have not responded to my email, and I have now sent it again Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The replacement system that was sent was to have a year warranty - this was agreed upon via email in writing and is a contractual agreement [redacted] is refusing to honor this warranty.The system was sent back to Dell and was to be fixed The hard drive was replaced with one that did not have Windows on it Then it was not even looked at for the Graphics issue The Nvidia graphics card does not see more than one monitor The attached video shows that my system does not see more than one monitor - compared to the that see all monitors on the same dock.Mr [redacted] continuously blames my environment and refuses to replace the defective system or provide me a credit to purchase a system of my specs I am now requesting full refund so I can purchase a computer from another company as MR [redacted] also slandered my name with his company and reported me to their fraud department but will not explain his reason when I requested it.Mr [redacted] 's actions show that he hold bias towards me and should not be working on this case If they are unwilling to replace a defective unit that is under warranty then they need to refund all moneys Also refusing to honor a warranty that was in black and white and agreed upon by both parties is a Breach of contract Dell needs to come clean and refund all moneys indicated when submitting this complaint.I have also attached the letter that was sent to Dell's Legal team They keep saying that they never received it though I sent it directly to Mr [redacted] and Mr*** If their legal department never received it and Both Mr*** and Mr [redacted] have a copy of it It is their responsibility to make sure their legal department has it.To this date there has been no response from the legal department at dell - Which shows again the lack of support and Bias against me I have requested a direct phone number and email to the legal team and have been refused both Currently I am demanding that Dell refund all funds for this computer as indicated in the letter and a letter of apology be sent to me from MrDell for the lack of support and refusal to honor warranties that his employees offer.Regards, [redacted] - [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with communication and processing expectations for delivery of his Dell orderWe regret any dissatisfaction he may have experienced and appreciate the feedback providedOur records indicate there was a delay in shipment, then an additional delay once the computer was handed off to the carrier Since the date of the submission, a Dell representative contacted the carrier on Mr***’ behalf and the package has since been deliveredOur representative provided contact information and will remain available should Mr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer respectfully denied the request for return due to age of the order but did process a refund for the warrantyWith the warranty refund we do want to make sure the customer understands the system will no longer receive supportThe representative followed up and confirmed credit has posted back to the original mode of paymentWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced with a new computer We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The customer indicated he had sent the computer to Dell’s Repair depot Our representative monitored the service dispatch to provide updates for the customer and, once the computer was returned to the customer, verified that the computer appears to be functioning properly We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative also explained the terms of the limited hardware warranty, and return policyMr [redacted] is demanding a refund for the purchase made in November, Please note that our representative confirmed system configuration and offered technical assistance; however, Ms [redacted] elected not to accept our offer of assistanceHer request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative, [redacted] , is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submissionWe remain available to assist and ask that the customer contact our representative at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer wants refund for the canceled order number [redacted] We regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceThe representative worked with the account verification and the gift card department to resolve this matterOur records indicate, the funds in-fact had been refunded back to the original form(s) of paymentFurthermore, the gift card also had been redeemedShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for the opportunity to address the correspondence submitted by Ms [redacted] In our recent communication with the customer the system hardware is working as designedThe customer has raised concerns that are beyond the Dell Limited Hardware Warranty support and the agent previously provided the customer with some links/phone number they could try for additional assistanceShould the customer need assistance within the system warranty she can reach out to Dell for support or visit online at www.Dell.com/Support Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative worked with our account verification team to resolve this matterOur records show that a partial account credit for order# [redacted] has been posted to the original form of payment, which should reflect on her next billing statementThe representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: We are in the final stretchWe have come to an agreementHowever the matter is still unresolved as of now Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: My main credit card had to be cancelled to prevent further charges This caused my Home Appliance Insurance payment to reject along with several other on file card issues I never received an apology for the inconvenience; instead when I spoke to the person at Dell as requested I felt as if I was being accused of fraudulent activity Please note that several months ago I purchased a $1,Dell laptop from Best Buys For the record, this is the last Dell anything I ever buy Annoying outsourced Customer support to people who I have to struggle to have a conversation with Sincere Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any miscommunication which may have occurred and appreciate the feedback Dell records do not support the customer’s description of her purchase The computer originally invoiced in with a Retail warranty which expired during February, The computer came loaded with a Windows operating system, not Windows 10, which was not available at the time of manufacture Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative explained that the computer is out of warranty Dell will not be replacing the system or the wireless card and the customer was provided contact information for Dell’s out of warranty support We remain available to assist via Dell’s fee-based Out of Warranty Repairs department should the customer want to purchase this service and we ask that she contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I started my purchase on the Dell website by clicking on the promotional TV offer, which led me to choose my laptop and I also purchased a printerThe TV was in my cart when I made the purchase so I expected to receive it with my printer and Laptop I have purchased several laptops from them beforeI believe this was a problem in their website or a deliberate scam by DellI have also tweeted about this to make others awareI made the required purchase, made several calls, with no consideration from Dell Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] In the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# [redacted] was delivered to Ms [redacted] on May 4, under FedEx tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionHer request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has refunded the customer’s gift cards and the customer has used them on a new order Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The fact of the matter is that the laptop was defective and the hard drive was replaced four month after it was purchasedI started using it at end of January as it was a Christmas gift from my parents and it failed in early FebruaryWhen the technician from Dell came to repair it and discovered the failed hard drive , I demanded that they replace the laptop at that time, but the technician promised that Dell will provide an additional year warranty for the laptop, so that according to them the laptop should still be under the warranty until November So the fact remains that they lied to meI falsely trusted the integrity of Dell.The hard drive is the main and most expensive component of the laptop and it carries a one year warranty anyway if I was to buy one from Dell today so I don't understand why they refuse to fix it, unless they gave me a refurbished hard drive which would be unacceptable and a deceiving practice I still demand that they replace the laptop or fix it Regards, [redacted]
Dear Revdex.com, Our records indicated Dell Representative [redacted] followed up with the customer who confirmed the system is working fineThe customer requested we update the Revdex.com because she did not understand how to close her case with the Revdex.comThe representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have done enough troubleshooting with Dell to last me a lifetime and will only accept a credit towards purchasing a new computer that ddo0es not have to be troubleshooted Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I had contacted dell to inform that my computer was returned with a broken screen They have not responded to my email, and I have now sent it again Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The replacement system that was sent was to have a year warranty - this was agreed upon via email in writing and is a contractual agreement [redacted] is refusing to honor this warranty.The system was sent back to Dell and was to be fixed The hard drive was replaced with one that did not have Windows on it Then it was not even looked at for the Graphics issue The Nvidia graphics card does not see more than one monitor The attached video shows that my system does not see more than one monitor - compared to the that see all monitors on the same dock.Mr [redacted] continuously blames my environment and refuses to replace the defective system or provide me a credit to purchase a system of my specs I am now requesting full refund so I can purchase a computer from another company as MR [redacted] also slandered my name with his company and reported me to their fraud department but will not explain his reason when I requested it.Mr [redacted] 's actions show that he hold bias towards me and should not be working on this case If they are unwilling to replace a defective unit that is under warranty then they need to refund all moneys Also refusing to honor a warranty that was in black and white and agreed upon by both parties is a Breach of contract Dell needs to come clean and refund all moneys indicated when submitting this complaint.I have also attached the letter that was sent to Dell's Legal team They keep saying that they never received it though I sent it directly to Mr [redacted] and Mr*** If their legal department never received it and Both Mr*** and Mr [redacted] have a copy of it It is their responsibility to make sure their legal department has it.To this date there has been no response from the legal department at dell - Which shows again the lack of support and Bias against me I have requested a direct phone number and email to the legal team and have been refused both Currently I am demanding that Dell refund all funds for this computer as indicated in the letter and a letter of apology be sent to me from MrDell for the lack of support and refusal to honor warranties that his employees offer.Regards, [redacted] - [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with communication and processing expectations for delivery of his Dell orderWe regret any dissatisfaction he may have experienced and appreciate the feedback providedOur records indicate there was a delay in shipment, then an additional delay once the computer was handed off to the carrier Since the date of the submission, a Dell representative contacted the carrier on Mr***’ behalf and the package has since been deliveredOur representative provided contact information and will remain available should Mr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell