Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me There was some difficulty in reinstalling all of the programs With the exception of the last technician, all of the others could not do it I had issues and I had to contact the software companies myself It appears that some personnel do not read the logs nor talk with the previous technician They just keep trying the same things over and over again Also, returning the previous unit (1st replacement) seemed to be disjointed Dell sent a label for UPS ground, not the usual FEDEX After I sent it, I received labels for FEDEX with additional instructions Then I began receiving phone notifications that the unit must be returned I checked with the return depot in Nashville, and they had received the unit The gentleman on the phone said to ignore the calls Seems like the right hand does not know what the left is doing which is most difficult for the customer This unit appears to be operating properly Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants free support or a product key code for Windows operating system software We regret any dissatisfaction he may have experienced and appreciate the feedback provided During manufacturing, Dell embeds the Microsoft operating system product key code on the motherboard and includes a card with the product activation key code from Microsoft If the card is lost, Dell cannot replace the product key code as Dell does not own the licensing for the operating system software Dell records indicate Mr [redacted] purchased a replacement motherboard and the motherboard may be defective, however the warranty for the part, purchased during 2016, has expired Since the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns Our representative reiterated that Dell may be able to assist via Dell’s fee based out of warranty support however Mr [redacted] declined this assistance Should he reconsider, we ask that he contact our representative at ***_***_ [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued a parts only dispatch to replace the customer’s three screws Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered on July 27, under FedEx tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @DellTeam.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell records indicate the customer’s television order has been refunded in full Since the date of the submission, a Dell representative remained assigned to assist the customer who has been provided an update that the refund has posted to her Dell accountThe customer may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has authorized the system sent to the Dell Depot to resolve the technical problems the customer had been having with their computer The repaired system was delivered to the customer on 04/20/ Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative [redacted] has been in contact with Ms [redacted] it was explained that troubleshooting is required under the terms of the warrantyThe system invoiced 3/22/which does not qualify for a new system exchangeMs [redacted] declined the offer of assistances at this time Dell will support the system under the terms of the warrantyWe have included the link for her reference www.Dell.com/WarrantyThe customer can contact Dell Support via chat, email or phone by visiting www.Dell.com/ContactSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell only agreed to take back the DVD drive and the internal hard drive we purchased to go with the computer but Dell refused to take back the actual machine that was sold under misleading (at best) or fraudulant (at worst) terms nor have they made any changes to they way they present that computer on their website so it is likely someone else witll have exactly the same problem.Since Dell was not willing to consider an exchange for a suitable computer, we had to puchase a computer from another vendor, therefore, the only satisfactory response at this time is to refund the full purchase price of the computer Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customerThe representative explained that she is listed on the reseller database and the address that is being provided is not a physical living or office spaceThe representative advised Ms [redacted] no further gift cards will be providedThe representative can be reached directly by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because Dell has been and continues to be engaged in deceptive business practices In regards to the order of my first order of a Samsung TV in November of as referenced in my complaint, they sent a defective TV that was either damaged when they shipped it or when it was in delivery They refuse to take back this TV and refund my purchase price I stand ready to pack it up and return it in its original box for a full refund In regards to my second order of an LG television on Septof They failed to deliver the item as promised by Septand after numerous attempts to try to get resolution with Dell directly of that order, I cancelled it and I have been seeking a refund of that order since the second week of September It baffles me that they can not process a simple refund to me for an item that they never delivered and I question whether or not they attempted to deliver it We are nearly a month and a half since that order and its the same response from Dell Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:It is Dell's obligation to respond to Discover I have been in constant contact with both Dell and Discover.Discover is fully aware of all of this correspondence, email, call records, Revdex.com messages, etc.Until Discover gets an official response from Dell saying something to the effect of "It's okay for [redacted] to keep the money, we consider this matter closed"I DO NOT CONSIDER THIS ISSUE RESOLVED.What is to stop Dell from contacting Discover challenging the chargeback the minute I close this Revdex.com response?According to Discover this is highly unusual that a company would have $1.5k taken away from them and not respond, but that is exactly what Dell is doing in this case.Because of this I must keep this matter open until it has been the full days Discover allows for a response or until Dell contacts Discover, whichever comes first Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I went to use this computer today, now about two weeks since the complete redo of the computer with their tech putting in all new hardware and software and the computer STILL DOES NOT WORK!!!! Now trying to locate [redacted] the Dell rep for this complaint and they can't locate him in system I WANT A REFUND NOW Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and wants contact from someone at Dell’s corporate office All of Dell’s technical representatives, regardless of location, utilize the same tools, policies, and processes to resolve customer issues As Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific location As previously indicated, Dell records do not reflect that there has been any history of hardware component failures or reports of any ongoing, unresolved technical issues until the computer was almost a year old Dell will not send a new computer to replace a year old computer that has never had a service dispatch Since the date of the original submission, a Dell representative contacted the customer, denied the customer’s request for a new computer, and offered support consistent with Dell’s Limited Hardware Warranty which the customer declined We remain ready to assist the customer within the terms of the warranty and our other policies As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is informationI have not made any sort of dispute with my bankFuthermore I purchased Office to use on the computer which they failed to fixThe replace the hard drive causing me to have to reload a code from office every timeNow that we have purchased a new computer I have used the code on the broken Dell computer too many times to use againI would like an office disc and new code since they are responsible for waistong my last one Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I never spoke with [redacted] He and other people tried to call me and left messages that I could not understand I called the number back that he called from and could get no help, the customer service reps had no idea what I was talking about I emailed [redacted] back and got an auto-response saying he would be out of the office for a week or something I gave them a certain time to call me when I could talk to them but they continued to call me at times where I was unavailable I received emails from who I assumed were his colleagues, but upon responding, they too had auto-responses on their emails that they were unavailable I was feeling like I was getting the 'run-around' I finally responded to an email telling me again that they could not reach me, so I asked them, point-blank, if they were going to help me with my computer, instead of all these back and forth "non-responsive" emails They said to ship my computer to them and they would decide what was wrong and let me know if there would be a charge After the 'run-around' I got from Dell and not being able to understand verbal voice messages, I decided it would not be smart to send my computer to them I wasn't sure where my computer would end up and especially not trusting whether or not I would get my computer back Regards, *** ***
Complaint: [redacted] I am rejecting this response because:I'm not trying to return my computer because I have decided that I don't like itI'm asking for a refund because it's a lemonI have yet to receive a computer from Dell that is reliable for longer than 10-weeks before it needs to go back for another major repair because another vital part has failed completely like the hard drive or display driverI purchased a new computer from Dell expecting it work for several years and it has yet to work for several monthsI didn't purchase a new computer to have it limp along until the warranty wears out and I'm stuck with an expensive and useless paperweightIt's ridiculous that Dell thinks that repeatedly sending a device that I need for school and work is an acceptable solution to this problem or that the other option is that I can give them more money and buy an extended warranty to cover a problem that should be theirs not mine because it's their product that has never worked properlyDell sold me a lemon, a computer that has never worked properly or reliably, and they would rather punish a consumer than own up to the faults in their product.I'm curious, how many consumers have to get a major part replaced in the first months? And by major part, I mean a part that without it the computer doesn't operate at allAnd then, how many consumers have to get a computer repaired twice and then replaced and then repaired again (FOUR TIMES!!) within the first months? I would hope that doesn't happen very often, but unfortunately it has happened to me and Dell refuses to be of any help in what one hopes in more of an unusual situation.Additionally, I have been very dissatisfied with the customer service that I have received from [redacted] at DellI have asked her multiple times in email and on the phone to have my case passed on to someone elseShe claims that there is NO ONE else that I can talk to about my computer in the entire giant corporation of DellI have asked to deal with someone else because she doesn't listen and she interruptsDell's customer service is horribleThere is no service or help for the customer at allAdditionally, she accused me of illegal activity by submitting this complaintI never claimed that Dell wasn't fixing my computerI just claim that since my computer has had to be fixed and replaced four times that Dell has failed to provide me with the product that I purchased and that as the consumer there should be a point before the warranty ends that I can call enough is enoughI shouldn't have to give Dell endless opportunities to fix a computer that has never worked for more than three months because an end will come to them fixing it for free and then I'm stuck with a rotten deal and Dell gets my money for a product that I never received, which is a reliable and working computer Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionIt is not Dells responsibility to make sure a customer has enough hard drive room for Microsoft updatesThe customer purchased the system and as it was configuredAdvanced Resolution Group Incident [redacted] Dell IncCompl
The Dell representative is continuing to work with the customer regarding their concerns Representative, [redacted] will remain the customer’s point of contact until this matter has been resolved The representative can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com, Our records indicate that Representative [redacted] followed up with the customer and explained that the monitor in no way would affect Dell ConnectThe representative offered a depot service which was declined and also offered to send a replacement hard drive which was also declinedThe customer indicated to the representative that he did not want move forward at this timeWe remain available to assist the customer within the terms of his warrantyThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained that the XPS computer the customer wanted did not meet the price match guidelines but did offer to help him find an Inspiron model that does meet the guidelines, or a percent discount on the XPS system Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me There was some difficulty in reinstalling all of the programs With the exception of the last technician, all of the others could not do it I had issues and I had to contact the software companies myself It appears that some personnel do not read the logs nor talk with the previous technician They just keep trying the same things over and over again Also, returning the previous unit (1st replacement) seemed to be disjointed Dell sent a label for UPS ground, not the usual FEDEX After I sent it, I received labels for FEDEX with additional instructions Then I began receiving phone notifications that the unit must be returned I checked with the return depot in Nashville, and they had received the unit The gentleman on the phone said to ignore the calls Seems like the right hand does not know what the left is doing which is most difficult for the customer This unit appears to be operating properly Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants free support or a product key code for Windows operating system software We regret any dissatisfaction he may have experienced and appreciate the feedback provided During manufacturing, Dell embeds the Microsoft operating system product key code on the motherboard and includes a card with the product activation key code from Microsoft If the card is lost, Dell cannot replace the product key code as Dell does not own the licensing for the operating system software Dell records indicate Mr [redacted] purchased a replacement motherboard and the motherboard may be defective, however the warranty for the part, purchased during 2016, has expired Since the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns Our representative reiterated that Dell may be able to assist via Dell’s fee based out of warranty support however Mr [redacted] declined this assistance Should he reconsider, we ask that he contact our representative at ***_***_ [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued a parts only dispatch to replace the customer’s three screws Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered on July 27, under FedEx tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @DellTeam.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell records indicate the customer’s television order has been refunded in full Since the date of the submission, a Dell representative remained assigned to assist the customer who has been provided an update that the refund has posted to her Dell accountThe customer may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has authorized the system sent to the Dell Depot to resolve the technical problems the customer had been having with their computer The repaired system was delivered to the customer on 04/20/ Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative [redacted] has been in contact with Ms [redacted] it was explained that troubleshooting is required under the terms of the warrantyThe system invoiced 3/22/which does not qualify for a new system exchangeMs [redacted] declined the offer of assistances at this time Dell will support the system under the terms of the warrantyWe have included the link for her reference www.Dell.com/WarrantyThe customer can contact Dell Support via chat, email or phone by visiting www.Dell.com/ContactSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell only agreed to take back the DVD drive and the internal hard drive we purchased to go with the computer but Dell refused to take back the actual machine that was sold under misleading (at best) or fraudulant (at worst) terms nor have they made any changes to they way they present that computer on their website so it is likely someone else witll have exactly the same problem.Since Dell was not willing to consider an exchange for a suitable computer, we had to puchase a computer from another vendor, therefore, the only satisfactory response at this time is to refund the full purchase price of the computer Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customerThe representative explained that she is listed on the reseller database and the address that is being provided is not a physical living or office spaceThe representative advised Ms [redacted] no further gift cards will be providedThe representative can be reached directly by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because Dell has been and continues to be engaged in deceptive business practices In regards to the order of my first order of a Samsung TV in November of as referenced in my complaint, they sent a defective TV that was either damaged when they shipped it or when it was in delivery They refuse to take back this TV and refund my purchase price I stand ready to pack it up and return it in its original box for a full refund In regards to my second order of an LG television on Septof They failed to deliver the item as promised by Septand after numerous attempts to try to get resolution with Dell directly of that order, I cancelled it and I have been seeking a refund of that order since the second week of September It baffles me that they can not process a simple refund to me for an item that they never delivered and I question whether or not they attempted to deliver it We are nearly a month and a half since that order and its the same response from Dell Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:It is Dell's obligation to respond to Discover I have been in constant contact with both Dell and Discover.Discover is fully aware of all of this correspondence, email, call records, Revdex.com messages, etc.Until Discover gets an official response from Dell saying something to the effect of "It's okay for [redacted] to keep the money, we consider this matter closed"I DO NOT CONSIDER THIS ISSUE RESOLVED.What is to stop Dell from contacting Discover challenging the chargeback the minute I close this Revdex.com response?According to Discover this is highly unusual that a company would have $1.5k taken away from them and not respond, but that is exactly what Dell is doing in this case.Because of this I must keep this matter open until it has been the full days Discover allows for a response or until Dell contacts Discover, whichever comes first Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I went to use this computer today, now about two weeks since the complete redo of the computer with their tech putting in all new hardware and software and the computer STILL DOES NOT WORK!!!! Now trying to locate [redacted] the Dell rep for this complaint and they can't locate him in system I WANT A REFUND NOW Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and wants contact from someone at Dell’s corporate office All of Dell’s technical representatives, regardless of location, utilize the same tools, policies, and processes to resolve customer issues As Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific location As previously indicated, Dell records do not reflect that there has been any history of hardware component failures or reports of any ongoing, unresolved technical issues until the computer was almost a year old Dell will not send a new computer to replace a year old computer that has never had a service dispatch Since the date of the original submission, a Dell representative contacted the customer, denied the customer’s request for a new computer, and offered support consistent with Dell’s Limited Hardware Warranty which the customer declined We remain ready to assist the customer within the terms of the warranty and our other policies As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is informationI have not made any sort of dispute with my bankFuthermore I purchased Office to use on the computer which they failed to fixThe replace the hard drive causing me to have to reload a code from office every timeNow that we have purchased a new computer I have used the code on the broken Dell computer too many times to use againI would like an office disc and new code since they are responsible for waistong my last one Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I never spoke with [redacted] He and other people tried to call me and left messages that I could not understand I called the number back that he called from and could get no help, the customer service reps had no idea what I was talking about I emailed [redacted] back and got an auto-response saying he would be out of the office for a week or something I gave them a certain time to call me when I could talk to them but they continued to call me at times where I was unavailable I received emails from who I assumed were his colleagues, but upon responding, they too had auto-responses on their emails that they were unavailable I was feeling like I was getting the 'run-around' I finally responded to an email telling me again that they could not reach me, so I asked them, point-blank, if they were going to help me with my computer, instead of all these back and forth "non-responsive" emails They said to ship my computer to them and they would decide what was wrong and let me know if there would be a charge After the 'run-around' I got from Dell and not being able to understand verbal voice messages, I decided it would not be smart to send my computer to them I wasn't sure where my computer would end up and especially not trusting whether or not I would get my computer back Regards, *** ***
Complaint: [redacted] I am rejecting this response because:I'm not trying to return my computer because I have decided that I don't like itI'm asking for a refund because it's a lemonI have yet to receive a computer from Dell that is reliable for longer than 10-weeks before it needs to go back for another major repair because another vital part has failed completely like the hard drive or display driverI purchased a new computer from Dell expecting it work for several years and it has yet to work for several monthsI didn't purchase a new computer to have it limp along until the warranty wears out and I'm stuck with an expensive and useless paperweightIt's ridiculous that Dell thinks that repeatedly sending a device that I need for school and work is an acceptable solution to this problem or that the other option is that I can give them more money and buy an extended warranty to cover a problem that should be theirs not mine because it's their product that has never worked properlyDell sold me a lemon, a computer that has never worked properly or reliably, and they would rather punish a consumer than own up to the faults in their product.I'm curious, how many consumers have to get a major part replaced in the first months? And by major part, I mean a part that without it the computer doesn't operate at allAnd then, how many consumers have to get a computer repaired twice and then replaced and then repaired again (FOUR TIMES!!) within the first months? I would hope that doesn't happen very often, but unfortunately it has happened to me and Dell refuses to be of any help in what one hopes in more of an unusual situation.Additionally, I have been very dissatisfied with the customer service that I have received from [redacted] at DellI have asked her multiple times in email and on the phone to have my case passed on to someone elseShe claims that there is NO ONE else that I can talk to about my computer in the entire giant corporation of DellI have asked to deal with someone else because she doesn't listen and she interruptsDell's customer service is horribleThere is no service or help for the customer at allAdditionally, she accused me of illegal activity by submitting this complaintI never claimed that Dell wasn't fixing my computerI just claim that since my computer has had to be fixed and replaced four times that Dell has failed to provide me with the product that I purchased and that as the consumer there should be a point before the warranty ends that I can call enough is enoughI shouldn't have to give Dell endless opportunities to fix a computer that has never worked for more than three months because an end will come to them fixing it for free and then I'm stuck with a rotten deal and Dell gets my money for a product that I never received, which is a reliable and working computer Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionIt is not Dells responsibility to make sure a customer has enough hard drive room for Microsoft updatesThe customer purchased the system and as it was configuredAdvanced Resolution Group Incident [redacted] Dell IncCompl
The Dell representative is continuing to work with the customer regarding their concerns Representative, [redacted] will remain the customer’s point of contact until this matter has been resolved The representative can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com, Our records indicate that Representative [redacted] followed up with the customer and explained that the monitor in no way would affect Dell ConnectThe representative offered a depot service which was declined and also offered to send a replacement hard drive which was also declinedThe customer indicated to the representative that he did not want move forward at this timeWe remain available to assist the customer within the terms of his warrantyThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained that the XPS computer the customer wanted did not meet the price match guidelines but did offer to help him find an Inspiron model that does meet the guidelines, or a percent discount on the XPS system Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc