Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] -***A Dell representative recently contacted Ms [redacted] - [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matter Our records show that the credit has been provided by her Bank via chargeback; therefore, her request for a refund from Dell was respectfully deniedOur representative also followwith Ms [redacted] - [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] - [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customerThe representative explained that she is listed on the reseller database and the address that is being provided is not a physical living or office spaceThe representative advised Ms [redacted] no further gift cards will be providedThe representative can be reached directly by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants a replacement unitWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware WarrantyHowever, in the interest of customer satisfaction, our representative processed a replacement unit, which was delivered to the customer on May 30, 2017, under [redacted] Tracking number [redacted] Our representative also followto verify that the unit was functioning properlyShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www[redacted] or for online assistance at www[redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: my initial replacement that I returned still is not marked as received in your system and I am constantly being asked to return a unit I don't have Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I'm not trying to return my computer because I have decided that I don't like itI'm asking for a refund because it's a lemonI have yet to receive a computer from Dell that is reliable for longer than 10-weeks before it needs to go back for another major repair because another vital part has failed completely like the hard drive or display driverI purchased a new computer from Dell expecting it work for several years and it has yet to work for several monthsI didn't purchase a new computer to have it limp along until the warranty wears out and I'm stuck with an expensive and useless paperweightIt's ridiculous that Dell thinks that repeatedly sending a device that I need for school and work is an acceptable solution to this problem or that the other option is that I can give them more money and buy an extended warranty to cover a problem that should be theirs not mine because it's their product that has never worked properlyDell sold me a lemon, a computer that has never worked properly or reliably, and they would rather punish a consumer than own up to the faults in their product.I'm curious, how many consumers have to get a major part replaced in the first months? And by major part, I mean a part that without it the computer doesn't operate at allAnd then, how many consumers have to get a computer repaired twice and then replaced and then repaired again (FOUR TIMES!!) within the first months? I would hope that doesn't happen very often, but unfortunately it has happened to me and Dell refuses to be of any help in what one hopes in more of an unusual situation.Additionally, I have been very dissatisfied with the customer service that I have received from [redacted] at DellI have asked her multiple times in email and on the phone to have my case passed on to someone elseShe claims that there is NO ONE else that I can talk to about my computer in the entire giant corporation of DellI have asked to deal with someone else because she doesn't listen and she interruptsDell's customer service is horribleThere is no service or help for the customer at allAdditionally, she accused me of illegal activity by submitting this complaintI never claimed that Dell wasn't fixing my computerI just claim that since my computer has had to be fixed and replaced four times that Dell has failed to provide me with the product that I purchased and that as the consumer there should be a point before the warranty ends that I can call enough is enoughI shouldn't have to give Dell endless opportunities to fix a computer that has never worked for more than three months because an end will come to them fixing it for free and then I'm stuck with a rotten deal and Dell gets my money for a product that I never received, which is a reliable and working computer Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:This is informationI have not made any sort of dispute with my bankFuthermore I purchased Office to use on the computer which they failed to fixThe replace the hard drive causing me to have to reload a code from office every timeNow that we have purchased a new computer I have used the code on the broken Dell computer too many times to use againI would like an office disc and new code since they are responsible for waistong my last one Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any miscommunication which may have occurred and appreciate the feedback It appears there was a problem processing the credit and the refund was not processed back to the original form of payment, American Express Since the date of the submission, a Dell representative contacted the customer to provide assistance and subsequently a refund for $was processed and returned to American Express The customer should see this reflected on his next monthly billing statement and may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:It is Dell's obligation to respond to Discover I have been in constant contact with both Dell and Discover.Discover is fully aware of all of this correspondence, email, call records, Revdex.com messages, etc.Until Discover gets an official response from Dell saying something to the effect of "It's okay for [redacted] to keep the money, we consider this matter closed"I DO NOT CONSIDER THIS ISSUE RESOLVED.What is to stop Dell from contacting Discover challenging the chargeback the minute I close this Revdex.com response?According to Discover this is highly unusual that a company would have $1.5k taken away from them and not respond, but that is exactly what Dell is doing in this case.Because of this I must keep this matter open until it has been the full days Discover allows for a response or until Dell contacts Discover, whichever comes first Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The original complaint has not been acknowledged, nor has any compensation been offered Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained that the XPS computer the customer wanted did not meet the price match guidelines but did offer to help him find an Inspiron model that does meet the guidelines, or a percent discount on the XPS system Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me There was some difficulty in reinstalling all of the programs With the exception of the last technician, all of the others could not do it I had issues and I had to contact the software companies myself It appears that some personnel do not read the logs nor talk with the previous technician They just keep trying the same things over and over again Also, returning the previous unit (1st replacement) seemed to be disjointed Dell sent a label for UPS ground, not the usual FEDEX After I sent it, I received labels for FEDEX with additional instructions Then I began receiving phone notifications that the unit must be returned I checked with the return depot in Nashville, and they had received the unit The gentleman on the phone said to ignore the calls Seems like the right hand does not know what the left is doing which is most difficult for the customer This unit appears to be operating properly Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionIt is not Dells responsibility to make sure a customer has enough hard drive room for Microsoft updatesThe customer purchased the system and as it was configuredAdvanced Resolution Group Incident [redacted] Dell IncCompl
Complaint: [redacted] I am rejecting this response because:I ordered a NEW laptop from Dell in March of this year I had problems with it from the very beginning, noted by Dell's records of repeated calls to them for assistance After much painstaking efforts to attempt to resolve their lemon of a PC they sent to me, they replaced the motherboard, hard drive and memory The laptop now appears to work as it should have from the beginning, proving the one they sent me originally was a lemon.The problem now is I have a REFURBISHED unit when I paid for a NEW unit Dell sells their REFURBISHED units on their website for $less than what I paid for my NEW unit Dell is unwilling to provide me what I paid for This is BAIT AND SWITCH and is illegal in America I am not sure the representatives they contract out in India understand this concept, or the company does not care.My laptop now FINALLY works properly Since Dell refused to provide me with the NEW laptop I paid for, I am asking that Dell do the RIGHT THING and refund the difference of $350+tax for providing me with a refurbished unit and not the new unit I originally ordered and paid for My next steps will be the Attorney Generals office and a lawsuit in small claims court should it come to that In that event, I will request more to pay for my plane ticket and room and board while in Texas I am hoping it does not come to that, but now it is the principle of the matter, where big corporate America takes advantage of the small consumer Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I never spoke with [redacted] He and other people tried to call me and left messages that I could not understand I called the number back that he called from and could get no help, the customer service reps had no idea what I was talking about I emailed [redacted] back and got an auto-response saying he would be out of the office for a week or something I gave them a certain time to call me when I could talk to them but they continued to call me at times where I was unavailable I received emails from who I assumed were his colleagues, but upon responding, they too had auto-responses on their emails that they were unavailable I was feeling like I was getting the 'run-around' I finally responded to an email telling me again that they could not reach me, so I asked them, point-blank, if they were going to help me with my computer, instead of all these back and forth "non-responsive" emails They said to ship my computer to them and they would decide what was wrong and let me know if there would be a charge After the 'run-around' I got from Dell and not being able to understand verbal voice messages, I decided it would not be smart to send my computer to them I wasn't sure where my computer would end up and especially not trusting whether or not I would get my computer back Regards, *** ***
Dear Better Business Bureau,Thank you for providing a copy of the customer’s submission Ms [redacted] expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any dissatisfaction she may have experienced and appreciate the feedback providedDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel ordersSince the date of the submission, a Dell representative contacted Ms [redacted] and informed her that our order verification team was unable to contact her at the telephone number provided and the order was cancelled After the promotion ended, it would be a violation of Dell policies to provide the pricing for a promotion that has ended For customer satisfaction reasons, our representative offered a ten percent (10%) refund if Ms [redacted] would like to place a different order Our representative provided his contact information and will remain available should Ms [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for following up on my complaint with DellFor the moment, I would say close the caseI'm satisfied with the current repairIf there are more proble [redacted] in the future I will re-contact you.Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative [redacted] has been in contact with Ms [redacted] it was explained that troubleshooting is required under the terms of the warrantyThe system invoiced 3/22/which does not qualify for a new system exchangeMs [redacted] declined the offer of assistances at this time Dell will support the system under the terms of the warrantyWe have included the link for her reference www.Dell.com/WarrantyThe customer can contact Dell Support via chat, email or phone by visiting www.Dell.com/ContactSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell has made an exception to policy and has provided the customer with a new system exchange Dell representative, [redacted] has reached out to the customer who received the new computer on Wednesday, 10/11/ The customer has [redacted] ’s contact information should he need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any dissatisfaction he may have experienced and appreciate the feedback provided The recent promotions generated a tremendous volume of customers Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the computer at the promotional price as the promotion ended when stock for the promotion was depleted We ask that the customer contact our representative at [email protected] should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission The customer is contacting the Revdex.com about a pricing error on Dell’s website during the Black Friday/Cyber Monday sales; regarding the Dell UltraSharp Dual Monitor Bundle U2412M with MDSmonitor stand The incorrect price was showing as $instead of the correct price of $ Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell Dell realizes situations such as this can be disappointing for our customers so we truly do apologize Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." We appreciate the customer taking the time to bring this observation to our attention Our merchandizing team is aware of this pricing error We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter Please have the customer contact our representative directly by email at [redacted] @Dell.com if they have any other concerns regarding this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] -***A Dell representative recently contacted Ms [redacted] - [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matter Our records show that the credit has been provided by her Bank via chargeback; therefore, her request for a refund from Dell was respectfully deniedOur representative also followwith Ms [redacted] - [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] - [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customerThe representative explained that she is listed on the reseller database and the address that is being provided is not a physical living or office spaceThe representative advised Ms [redacted] no further gift cards will be providedThe representative can be reached directly by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants a replacement unitWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware WarrantyHowever, in the interest of customer satisfaction, our representative processed a replacement unit, which was delivered to the customer on May 30, 2017, under [redacted] Tracking number [redacted] Our representative also followto verify that the unit was functioning properlyShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www[redacted] or for online assistance at www[redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: my initial replacement that I returned still is not marked as received in your system and I am constantly being asked to return a unit I don't have Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I'm not trying to return my computer because I have decided that I don't like itI'm asking for a refund because it's a lemonI have yet to receive a computer from Dell that is reliable for longer than 10-weeks before it needs to go back for another major repair because another vital part has failed completely like the hard drive or display driverI purchased a new computer from Dell expecting it work for several years and it has yet to work for several monthsI didn't purchase a new computer to have it limp along until the warranty wears out and I'm stuck with an expensive and useless paperweightIt's ridiculous that Dell thinks that repeatedly sending a device that I need for school and work is an acceptable solution to this problem or that the other option is that I can give them more money and buy an extended warranty to cover a problem that should be theirs not mine because it's their product that has never worked properlyDell sold me a lemon, a computer that has never worked properly or reliably, and they would rather punish a consumer than own up to the faults in their product.I'm curious, how many consumers have to get a major part replaced in the first months? And by major part, I mean a part that without it the computer doesn't operate at allAnd then, how many consumers have to get a computer repaired twice and then replaced and then repaired again (FOUR TIMES!!) within the first months? I would hope that doesn't happen very often, but unfortunately it has happened to me and Dell refuses to be of any help in what one hopes in more of an unusual situation.Additionally, I have been very dissatisfied with the customer service that I have received from [redacted] at DellI have asked her multiple times in email and on the phone to have my case passed on to someone elseShe claims that there is NO ONE else that I can talk to about my computer in the entire giant corporation of DellI have asked to deal with someone else because she doesn't listen and she interruptsDell's customer service is horribleThere is no service or help for the customer at allAdditionally, she accused me of illegal activity by submitting this complaintI never claimed that Dell wasn't fixing my computerI just claim that since my computer has had to be fixed and replaced four times that Dell has failed to provide me with the product that I purchased and that as the consumer there should be a point before the warranty ends that I can call enough is enoughI shouldn't have to give Dell endless opportunities to fix a computer that has never worked for more than three months because an end will come to them fixing it for free and then I'm stuck with a rotten deal and Dell gets my money for a product that I never received, which is a reliable and working computer Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:This is informationI have not made any sort of dispute with my bankFuthermore I purchased Office to use on the computer which they failed to fixThe replace the hard drive causing me to have to reload a code from office every timeNow that we have purchased a new computer I have used the code on the broken Dell computer too many times to use againI would like an office disc and new code since they are responsible for waistong my last one Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any miscommunication which may have occurred and appreciate the feedback It appears there was a problem processing the credit and the refund was not processed back to the original form of payment, American Express Since the date of the submission, a Dell representative contacted the customer to provide assistance and subsequently a refund for $was processed and returned to American Express The customer should see this reflected on his next monthly billing statement and may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:It is Dell's obligation to respond to Discover I have been in constant contact with both Dell and Discover.Discover is fully aware of all of this correspondence, email, call records, Revdex.com messages, etc.Until Discover gets an official response from Dell saying something to the effect of "It's okay for [redacted] to keep the money, we consider this matter closed"I DO NOT CONSIDER THIS ISSUE RESOLVED.What is to stop Dell from contacting Discover challenging the chargeback the minute I close this Revdex.com response?According to Discover this is highly unusual that a company would have $1.5k taken away from them and not respond, but that is exactly what Dell is doing in this case.Because of this I must keep this matter open until it has been the full days Discover allows for a response or until Dell contacts Discover, whichever comes first Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The original complaint has not been acknowledged, nor has any compensation been offered Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained that the XPS computer the customer wanted did not meet the price match guidelines but did offer to help him find an Inspiron model that does meet the guidelines, or a percent discount on the XPS system Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me There was some difficulty in reinstalling all of the programs With the exception of the last technician, all of the others could not do it I had issues and I had to contact the software companies myself It appears that some personnel do not read the logs nor talk with the previous technician They just keep trying the same things over and over again Also, returning the previous unit (1st replacement) seemed to be disjointed Dell sent a label for UPS ground, not the usual FEDEX After I sent it, I received labels for FEDEX with additional instructions Then I began receiving phone notifications that the unit must be returned I checked with the return depot in Nashville, and they had received the unit The gentleman on the phone said to ignore the calls Seems like the right hand does not know what the left is doing which is most difficult for the customer This unit appears to be operating properly Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionIt is not Dells responsibility to make sure a customer has enough hard drive room for Microsoft updatesThe customer purchased the system and as it was configuredAdvanced Resolution Group Incident [redacted] Dell IncCompl
Complaint: [redacted] I am rejecting this response because:I ordered a NEW laptop from Dell in March of this year I had problems with it from the very beginning, noted by Dell's records of repeated calls to them for assistance After much painstaking efforts to attempt to resolve their lemon of a PC they sent to me, they replaced the motherboard, hard drive and memory The laptop now appears to work as it should have from the beginning, proving the one they sent me originally was a lemon.The problem now is I have a REFURBISHED unit when I paid for a NEW unit Dell sells their REFURBISHED units on their website for $less than what I paid for my NEW unit Dell is unwilling to provide me what I paid for This is BAIT AND SWITCH and is illegal in America I am not sure the representatives they contract out in India understand this concept, or the company does not care.My laptop now FINALLY works properly Since Dell refused to provide me with the NEW laptop I paid for, I am asking that Dell do the RIGHT THING and refund the difference of $350+tax for providing me with a refurbished unit and not the new unit I originally ordered and paid for My next steps will be the Attorney Generals office and a lawsuit in small claims court should it come to that In that event, I will request more to pay for my plane ticket and room and board while in Texas I am hoping it does not come to that, but now it is the principle of the matter, where big corporate America takes advantage of the small consumer Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I never spoke with [redacted] He and other people tried to call me and left messages that I could not understand I called the number back that he called from and could get no help, the customer service reps had no idea what I was talking about I emailed [redacted] back and got an auto-response saying he would be out of the office for a week or something I gave them a certain time to call me when I could talk to them but they continued to call me at times where I was unavailable I received emails from who I assumed were his colleagues, but upon responding, they too had auto-responses on their emails that they were unavailable I was feeling like I was getting the 'run-around' I finally responded to an email telling me again that they could not reach me, so I asked them, point-blank, if they were going to help me with my computer, instead of all these back and forth "non-responsive" emails They said to ship my computer to them and they would decide what was wrong and let me know if there would be a charge After the 'run-around' I got from Dell and not being able to understand verbal voice messages, I decided it would not be smart to send my computer to them I wasn't sure where my computer would end up and especially not trusting whether or not I would get my computer back Regards, *** ***
Dear Better Business Bureau,Thank you for providing a copy of the customer’s submission Ms [redacted] expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any dissatisfaction she may have experienced and appreciate the feedback providedDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel ordersSince the date of the submission, a Dell representative contacted Ms [redacted] and informed her that our order verification team was unable to contact her at the telephone number provided and the order was cancelled After the promotion ended, it would be a violation of Dell policies to provide the pricing for a promotion that has ended For customer satisfaction reasons, our representative offered a ten percent (10%) refund if Ms [redacted] would like to place a different order Our representative provided his contact information and will remain available should Ms [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for following up on my complaint with DellFor the moment, I would say close the caseI'm satisfied with the current repairIf there are more proble [redacted] in the future I will re-contact you.Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative [redacted] has been in contact with Ms [redacted] it was explained that troubleshooting is required under the terms of the warrantyThe system invoiced 3/22/which does not qualify for a new system exchangeMs [redacted] declined the offer of assistances at this time Dell will support the system under the terms of the warrantyWe have included the link for her reference www.Dell.com/WarrantyThe customer can contact Dell Support via chat, email or phone by visiting www.Dell.com/ContactSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell has made an exception to policy and has provided the customer with a new system exchange Dell representative, [redacted] has reached out to the customer who received the new computer on Wednesday, 10/11/ The customer has [redacted] ’s contact information should he need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any dissatisfaction he may have experienced and appreciate the feedback provided The recent promotions generated a tremendous volume of customers Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the computer at the promotional price as the promotion ended when stock for the promotion was depleted We ask that the customer contact our representative at [email protected] should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission The customer is contacting the Revdex.com about a pricing error on Dell’s website during the Black Friday/Cyber Monday sales; regarding the Dell UltraSharp Dual Monitor Bundle U2412M with MDSmonitor stand The incorrect price was showing as $instead of the correct price of $ Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell Dell realizes situations such as this can be disappointing for our customers so we truly do apologize Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." We appreciate the customer taking the time to bring this observation to our attention Our merchandizing team is aware of this pricing error We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter Please have the customer contact our representative directly by email at [redacted] @Dell.com if they have any other concerns regarding this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc