Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative also explained the terms of the limited hardware warranty, and return policyMr [redacted] is demanding a refund for the purchase made in November, Please note that our representative confirmed system configuration and offered technical assistance; however, Ms [redacted] elected not to accept our offer of assistanceHer request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have done enough troubleshooting with Dell to last me a lifetime and will only accept a credit towards purchasing a new computer that ddo0es not have to be troubleshooted Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed a refund for the customer Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Our records indicated Dell Representative [redacted] followed up with the customer who confirmed the system is working fineThe customer requested we update the Revdex.com because she did not understand how to close her case with the Revdex.comThe representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer respectfully denied the request for return due to age of the order but did process a refund for the warrantyWith the warranty refund we do want to make sure the customer understands the system will no longer receive supportThe representative followed up and confirmed credit has posted back to the original mode of paymentWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: My main credit card had to be cancelled to prevent further charges This caused my Home Appliance Insurance payment to reject along with several other on file card issues I never received an apology for the inconvenience; instead when I spoke to the person at Dell as requested I felt as if I was being accused of fraudulent activity Please note that several months ago I purchased a $1,Dell laptop from Best Buys For the record, this is the last Dell anything I ever buy Annoying outsourced Customer support to people who I have to struggle to have a conversation with Sincere Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative worked with our account verification team to resolve this matterOur records show that a partial account credit for order# [redacted] has been posted to the original form of payment, which should reflect on her next billing statementThe representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission A Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and respectfully denied the return request as it is beyond the day return periodThe representative offered an onsite tech or return to depot for repair which the customer declinedWe remain available to assist the customer should he like to move forward with the resolution The representative can be reached directly by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Dell representative, [redacted] , contacted Mr [redacted] with regards to his complaintOur representative arranged for Mr [redacted] to receive a replacement damaged TVMr [redacted] reports that he received the replacement TV in good conditionOur representative closed the case but remains available to assist in the resolution as necessary and may be contacted at [redacted] @dell.comSincerely, Dell Advanced Resolution Team
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and, per the terms and condition of the sale and the Dell Limited Warranty, respectfully denied the request for a refund or a new system exchangeDepot Service was offered per the limited warranty, however; the customer has not responded to subsequent contact attemptsOur representative has supplied their contact information and remains available to assistSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionCustomer expressed dissatisfaction with Dell service and support and wants her computer repaired We regret any dissatisfaction she may have experienced and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to assist with the technical issues and, for customer satisfaction reasons, offered to process a service dispatch to send parts and a technician to repair the computer Subsequently the service was provided and the dispatch has been closed Our representative attempted to follow up with the customer to verify that the service provided resolved the issues however, to date, there has been no response by the customer to the representative’s follow up contact attempts Should the customer need further assistance, we ask that she contact our representative at [redacted] @Dell.com for any assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response As previously stated, Dell records indicate multiple open service dispatches and Dell will not provide additional support or exchanges until this matter is addressed by the customer with Dell’s Global Services Fraud representative mentioned in the submission The customer’s single point of contact at Dell regarding this matter would be [redacted] *** As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case If the customer has additional information he would like to provide, he may contact our representative at [redacted] _***@dellteam.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact the customer and our records indicate the credit has been applied to the original form of paymentThe request for compensation was respectfully denied per the Terms and Conditions of the Sale: [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer wants refund for the canceled order number [redacted] We regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceThe representative worked with the account verification and the gift card department to resolve this matterOur records indicate, the funds in-fact had been refunded back to the original form(s) of paymentFurthermore, the gift card also had been redeemedShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:I refuse to work with an arrogant representative who lied and did not follow through as promised and at the final hour decided to follow the instructions of another colleagueI will only work with a US based counterpart with integrity.I will not work with [redacted] He wasted my time and lied Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative, [redacted] has been instrumental in addressing and resolving the tax refund issue for our customer Last documentation in our records indicates on August 9, 2016, [redacted] has informed the customer the tax credits have been processed for the orders affected The customer should allow ten (10) business days for the credits to post We certainly do apologize for any frustration this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They did nothing to resolve the issue and they stated that they can advertise whatever price they wish and do not have to honor it Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative also explained the terms of the limited hardware warranty, and return policyMr [redacted] is demanding a refund for the purchase made in November, Please note that our representative confirmed system configuration and offered technical assistance; however, Ms [redacted] elected not to accept our offer of assistanceHer request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have done enough troubleshooting with Dell to last me a lifetime and will only accept a credit towards purchasing a new computer that ddo0es not have to be troubleshooted Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:this is not fair Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed a refund for the customer Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Our records indicated Dell Representative [redacted] followed up with the customer who confirmed the system is working fineThe customer requested we update the Revdex.com because she did not understand how to close her case with the Revdex.comThe representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer respectfully denied the request for return due to age of the order but did process a refund for the warrantyWith the warranty refund we do want to make sure the customer understands the system will no longer receive supportThe representative followed up and confirmed credit has posted back to the original mode of paymentWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: My main credit card had to be cancelled to prevent further charges This caused my Home Appliance Insurance payment to reject along with several other on file card issues I never received an apology for the inconvenience; instead when I spoke to the person at Dell as requested I felt as if I was being accused of fraudulent activity Please note that several months ago I purchased a $1,Dell laptop from Best Buys For the record, this is the last Dell anything I ever buy Annoying outsourced Customer support to people who I have to struggle to have a conversation with Sincere Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative worked with our account verification team to resolve this matterOur records show that a partial account credit for order# [redacted] has been posted to the original form of payment, which should reflect on her next billing statementThe representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission A Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and respectfully denied the return request as it is beyond the day return periodThe representative offered an onsite tech or return to depot for repair which the customer declinedWe remain available to assist the customer should he like to move forward with the resolution The representative can be reached directly by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Dell representative, [redacted] , contacted Mr [redacted] with regards to his complaintOur representative arranged for Mr [redacted] to receive a replacement damaged TVMr [redacted] reports that he received the replacement TV in good conditionOur representative closed the case but remains available to assist in the resolution as necessary and may be contacted at [redacted] @dell.comSincerely, Dell Advanced Resolution Team
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and, per the terms and condition of the sale and the Dell Limited Warranty, respectfully denied the request for a refund or a new system exchangeDepot Service was offered per the limited warranty, however; the customer has not responded to subsequent contact attemptsOur representative has supplied their contact information and remains available to assistSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionCustomer expressed dissatisfaction with Dell service and support and wants her computer repaired We regret any dissatisfaction she may have experienced and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to assist with the technical issues and, for customer satisfaction reasons, offered to process a service dispatch to send parts and a technician to repair the computer Subsequently the service was provided and the dispatch has been closed Our representative attempted to follow up with the customer to verify that the service provided resolved the issues however, to date, there has been no response by the customer to the representative’s follow up contact attempts Should the customer need further assistance, we ask that she contact our representative at [redacted] @Dell.com for any assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response As previously stated, Dell records indicate multiple open service dispatches and Dell will not provide additional support or exchanges until this matter is addressed by the customer with Dell’s Global Services Fraud representative mentioned in the submission The customer’s single point of contact at Dell regarding this matter would be [redacted] *** As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case If the customer has additional information he would like to provide, he may contact our representative at [redacted] _***@dellteam.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and accept this resolution Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact the customer and our records indicate the credit has been applied to the original form of paymentThe request for compensation was respectfully denied per the Terms and Conditions of the Sale: [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer wants refund for the canceled order number [redacted] We regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceThe representative worked with the account verification and the gift card department to resolve this matterOur records indicate, the funds in-fact had been refunded back to the original form(s) of paymentFurthermore, the gift card also had been redeemedShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:I refuse to work with an arrogant representative who lied and did not follow through as promised and at the final hour decided to follow the instructions of another colleagueI will only work with a US based counterpart with integrity.I will not work with [redacted] He wasted my time and lied Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative, [redacted] has been instrumental in addressing and resolving the tax refund issue for our customer Last documentation in our records indicates on August 9, 2016, [redacted] has informed the customer the tax credits have been processed for the orders affected The customer should allow ten (10) business days for the credits to post We certainly do apologize for any frustration this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They did nothing to resolve the issue and they stated that they can advertise whatever price they wish and do not have to honor it Regards, [redacted] ***