Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer serviced at the Dell repair depot Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Dell representative, ***, is attempting to reach the customer by phone and email to assist the customer furtherOur records do indicate that the order has been returned and the credit is being processedThe representative will update the customer once the credit has postedAt this time the representative remains available to assistPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The Dell laptop continues to disconnect randomly and since laptop Is for a college student it means he can’t reliably take a test without the possibility of getting disconnected thus getting a failing grade for not completing the test in one session.Additionally the tester ignored all other low speed test results and used one test as a benchmark something I find inadequate from a technical standpoint Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I still haven't received a credit in the amount of the purchase It's been a week or so I emailed [redacted] two days ago and then again today and still haven't heard back on the status of the refund Please advise Regards, [redacted]
Revdex.com:I have reviewed the responses made by the business in reference to complaint ID [redacted] I am disappointed but not surprised that the reports issued to the Revdex.com by Dell were in disagreement with the information provided to me via phone and e-mail by [redacted] , Dell's representative to me during this complaintThat information was of equal unreliability, so I do not seek a correction of the recordThe actual workflow of this complaint differs greatly from the reported situation - in fact, [redacted] informed me my payment was only finally located on March 29, despite assertion the payment had been located on March in a previous response.My complaint begins with a request to either have the product I ordered delivered, or for my paid Bitcoins to be refunded to meI received a check for the dollar equivalent of the value of the purchaseIronically, this check was dated April 1, It has been cashed, and in this regard, the complaint has been resolved.However, with every single contact I made to any individual working at this business I was left with a combination of anger and disappointment, up to and including the delivery of this checkOn March 15, [redacted] told me that I would receive an e-mail that I did not receiveOn March she informed me that I would be able to have my payment applied to the order, and on March she informed me that they would be refunding my BitcoinsNone of these things came to fruition and it was not until March that I was informed that the company had at long last located my payment and would be issuing a paper check refund and would call when the check had been cutThe check arrived before the phone call.These occurrences are only what I would consider 'normal' behavior for the company; my previous experiences with other representatives were very similar.During this process [redacted] spent a great deal of time attempting to get me to replace the order with a new, identical one - and once she asked for payment information, I knew that we were in trouble because the entire reason I placed this complaint is that I had already paidI actually had to stop, faced with unhelpful silence, and _ask_ how to begin the process of recovering my lost funds - she made no attempt to locate my payment at that time and was behaving as though I had simply forgotten about itShe actually spent more time attempting to extract money from me than she did resolving the case I filedI am unsure that [redacted] was even fully aware of my problem until March 23.The complaint has now been resolvedHowever, the term "satisfactorily" cannot be applied as the gross negligence and systemic incompetence displayed by the entire customer service team of the company is anything but satisfactoryThe stream of failures offered by this company was exceptional both in magnitude and spectacle and I am simply glad to put the entire fiasco into historyI have received a check for the lost amount, and in this respect, the complaint has been resolved and the company is not in any capacity liable; however, this is an "absolute minimum possible solution" and displays not just disregard, but actual contempt, for me as a consumerI will never be using this company again, and I will actively and in a professional capacity be warning consumers to avoid this business.Relieved and frustrated, [redacted]
Complaint: [redacted] I am rejecting this response because:A bunch of lies and a business that does not take responsibility for their actionsRegards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed an onsite serviceOur records show that the onsite service was completed on July 29, Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe Dell representative [redacted] has noted the customer experience and feedbackThe representative confirmed the amount of the credit has posted in addition a $coupon was providedPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] This matter was not "properly" addressedDell not only handled this matter in a lackadaisical method, but also fabricated the process in which they handled the matterDell even lied to the Revdex.com on how the process was handledWhen confronted with their complete and utter fabrications they simply say, "This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer system is out of warranty and he is welcome to contact our out of warranty department at ###-###-####" This company clearly does not want to help nor have they ever wanted to help and yet they keep saying I can contact them (which I have previously done at least eight times)This anonymous Dell representative did not even take the proper time to proofread their response! Why does Dell not address the lies they told instead? The next time I contact Dell will not be of assistance (because unfortunately they do not offer any) and I DO NOT need to be told what I can do from a corporation who deceives their customers and the Revdex.comOne must wonder if these same lies and deceitful practices would be told in front of a judgeI look forward to witnessing that possibility
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced with a new computer We regret any dissatisfaction she may have experienced and appreciate the feedback provided Systems which exhibit issues subject to coverage under Dell’s Limited Hardware Warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty terms Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative processed a system exchange per the terms of the warranty and the customer has acknowledged receipt of the replacement computer The customer may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has attempted to work with the customer but the customer does not wish to communicate with him Due to this fact Dell cannot offer a resolution to the customer’s complaint Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, apologized for the problems and assisted in getting the funds applied back to the gift cardWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer assisted in getting the Bios updated and explained why updates are necessaryThe representative tested the system after the updates and confirmed system is working as designedPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has explained to the customer Dell is willing to repair his system per the terms and conditions of his hardware warranty on his system Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an option Dell is not responsible for data or software and, as outlined in the terms and conditions of Dell’s Limited Hardware Warranty, Dell’s responsibility is limited to repair or replacement of covered hardware components It is the customer’s responsibility to safeguard any data or software through periodic backups When a customer reports an issue where the computer will not boot properly, our representatives would be unable to guarantee that any data or programs could be recovered during the processes required to back up the data or restore functionality to the computer Since the date of the submission, a Dell representative contacted the customer to discuss her concerns The customer requested a new computer or a refund, which our representative denied however our representative offered to assist in addressing any unresolved technical issuesThe customer declined this assistance Should the customer reconsider, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 06/01/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence The customer states technical concerns with their Dell unitAt this time the agent has processed a system exchange for the customerThe unit was received, however the agent was unable to confirm with the customer that everything is in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I keep responding to their emails, but they continue to send me emails saying I'm not responding and my response email is attached to their emailAlso I have sent numerous email stating that I leave my house for work at 11am EST and that they must call me before that time in the morningBut for some reason they keep calling my home around to pmThey think this is some hind of a game and they are hoping I will give up and just go away Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _ [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, the reason I did not make a verbal contact with the Dell representative assigned to this case is because I didn't feel it was necessary - remove my name from your marketing lists and any address containing my nameWhy should I have a continued conversation with someone from Dell? It further takes up more time than I should have to give Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate the customer had contacted Dell tech support due to a Latch on the Liquid Crystal Display (LCD) Lid being misaligned The system was sent to the Dell Depot for a possible repair Once received, the Depot had determined the computer housing hinge is broken; consequently this type of repair is not supported by the hardware warranty [redacted] has explained to the customer that accidental damage or “wear and tear” are not covered under the system hardware warranty therefore, he had to respectfully deny the customer’s request for a free out-of-warranty repair The customer must pay for the repair The original quote given to the customer was $plus tax for parts and labor However, in the interest of customer satisfaction, [redacted] has offered a one-time discount to the customer whereby he will only pay $plus tax for the parts and labor, but the customer has declined this offer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should change their mind and decide they would welcome assistance in this matter [redacted] will be happy to assist our customer Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer serviced at the Dell repair depot Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Dell representative, ***, is attempting to reach the customer by phone and email to assist the customer furtherOur records do indicate that the order has been returned and the credit is being processedThe representative will update the customer once the credit has postedAt this time the representative remains available to assistPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The Dell laptop continues to disconnect randomly and since laptop Is for a college student it means he can’t reliably take a test without the possibility of getting disconnected thus getting a failing grade for not completing the test in one session.Additionally the tester ignored all other low speed test results and used one test as a benchmark something I find inadequate from a technical standpoint Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I still haven't received a credit in the amount of the purchase It's been a week or so I emailed [redacted] two days ago and then again today and still haven't heard back on the status of the refund Please advise Regards, [redacted]
Revdex.com:I have reviewed the responses made by the business in reference to complaint ID [redacted] I am disappointed but not surprised that the reports issued to the Revdex.com by Dell were in disagreement with the information provided to me via phone and e-mail by [redacted] , Dell's representative to me during this complaintThat information was of equal unreliability, so I do not seek a correction of the recordThe actual workflow of this complaint differs greatly from the reported situation - in fact, [redacted] informed me my payment was only finally located on March 29, despite assertion the payment had been located on March in a previous response.My complaint begins with a request to either have the product I ordered delivered, or for my paid Bitcoins to be refunded to meI received a check for the dollar equivalent of the value of the purchaseIronically, this check was dated April 1, It has been cashed, and in this regard, the complaint has been resolved.However, with every single contact I made to any individual working at this business I was left with a combination of anger and disappointment, up to and including the delivery of this checkOn March 15, [redacted] told me that I would receive an e-mail that I did not receiveOn March she informed me that I would be able to have my payment applied to the order, and on March she informed me that they would be refunding my BitcoinsNone of these things came to fruition and it was not until March that I was informed that the company had at long last located my payment and would be issuing a paper check refund and would call when the check had been cutThe check arrived before the phone call.These occurrences are only what I would consider 'normal' behavior for the company; my previous experiences with other representatives were very similar.During this process [redacted] spent a great deal of time attempting to get me to replace the order with a new, identical one - and once she asked for payment information, I knew that we were in trouble because the entire reason I placed this complaint is that I had already paidI actually had to stop, faced with unhelpful silence, and _ask_ how to begin the process of recovering my lost funds - she made no attempt to locate my payment at that time and was behaving as though I had simply forgotten about itShe actually spent more time attempting to extract money from me than she did resolving the case I filedI am unsure that [redacted] was even fully aware of my problem until March 23.The complaint has now been resolvedHowever, the term "satisfactorily" cannot be applied as the gross negligence and systemic incompetence displayed by the entire customer service team of the company is anything but satisfactoryThe stream of failures offered by this company was exceptional both in magnitude and spectacle and I am simply glad to put the entire fiasco into historyI have received a check for the lost amount, and in this respect, the complaint has been resolved and the company is not in any capacity liable; however, this is an "absolute minimum possible solution" and displays not just disregard, but actual contempt, for me as a consumerI will never be using this company again, and I will actively and in a professional capacity be warning consumers to avoid this business.Relieved and frustrated, [redacted]
Complaint: [redacted] I am rejecting this response because:A bunch of lies and a business that does not take responsibility for their actionsRegards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed an onsite serviceOur records show that the onsite service was completed on July 29, Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe Dell representative [redacted] has noted the customer experience and feedbackThe representative confirmed the amount of the credit has posted in addition a $coupon was providedPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] This matter was not "properly" addressedDell not only handled this matter in a lackadaisical method, but also fabricated the process in which they handled the matterDell even lied to the Revdex.com on how the process was handledWhen confronted with their complete and utter fabrications they simply say, "This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer system is out of warranty and he is welcome to contact our out of warranty department at ###-###-####" This company clearly does not want to help nor have they ever wanted to help and yet they keep saying I can contact them (which I have previously done at least eight times)This anonymous Dell representative did not even take the proper time to proofread their response! Why does Dell not address the lies they told instead? The next time I contact Dell will not be of assistance (because unfortunately they do not offer any) and I DO NOT need to be told what I can do from a corporation who deceives their customers and the Revdex.comOne must wonder if these same lies and deceitful practices would be told in front of a judgeI look forward to witnessing that possibility
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced with a new computer We regret any dissatisfaction she may have experienced and appreciate the feedback provided Systems which exhibit issues subject to coverage under Dell’s Limited Hardware Warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty terms Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative processed a system exchange per the terms of the warranty and the customer has acknowledged receipt of the replacement computer The customer may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has attempted to work with the customer but the customer does not wish to communicate with him Due to this fact Dell cannot offer a resolution to the customer’s complaint Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, apologized for the problems and assisted in getting the funds applied back to the gift cardWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer assisted in getting the Bios updated and explained why updates are necessaryThe representative tested the system after the updates and confirmed system is working as designedPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has explained to the customer Dell is willing to repair his system per the terms and conditions of his hardware warranty on his system Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an option Dell is not responsible for data or software and, as outlined in the terms and conditions of Dell’s Limited Hardware Warranty, Dell’s responsibility is limited to repair or replacement of covered hardware components It is the customer’s responsibility to safeguard any data or software through periodic backups When a customer reports an issue where the computer will not boot properly, our representatives would be unable to guarantee that any data or programs could be recovered during the processes required to back up the data or restore functionality to the computer Since the date of the submission, a Dell representative contacted the customer to discuss her concerns The customer requested a new computer or a refund, which our representative denied however our representative offered to assist in addressing any unresolved technical issuesThe customer declined this assistance Should the customer reconsider, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 06/01/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence The customer states technical concerns with their Dell unitAt this time the agent has processed a system exchange for the customerThe unit was received, however the agent was unable to confirm with the customer that everything is in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I keep responding to their emails, but they continue to send me emails saying I'm not responding and my response email is attached to their emailAlso I have sent numerous email stating that I leave my house for work at 11am EST and that they must call me before that time in the morningBut for some reason they keep calling my home around to pmThey think this is some hind of a game and they are hoping I will give up and just go away Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _ [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, the reason I did not make a verbal contact with the Dell representative assigned to this case is because I didn't feel it was necessary - remove my name from your marketing lists and any address containing my nameWhy should I have a continued conversation with someone from Dell? It further takes up more time than I should have to give Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate the customer had contacted Dell tech support due to a Latch on the Liquid Crystal Display (LCD) Lid being misaligned The system was sent to the Dell Depot for a possible repair Once received, the Depot had determined the computer housing hinge is broken; consequently this type of repair is not supported by the hardware warranty [redacted] has explained to the customer that accidental damage or “wear and tear” are not covered under the system hardware warranty therefore, he had to respectfully deny the customer’s request for a free out-of-warranty repair The customer must pay for the repair The original quote given to the customer was $plus tax for parts and labor However, in the interest of customer satisfaction, [redacted] has offered a one-time discount to the customer whereby he will only pay $plus tax for the parts and labor, but the customer has declined this offer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should change their mind and decide they would welcome assistance in this matter [redacted] will be happy to assist our customer Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc