Dell representative, ***, remains engaged with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact the representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer This matter has been previously addressed a number of times, and regarding the customer’s third rebuttal, no alterations have been/will be made to the final resolutionOur representative reached out to the customer to make certain they understand Dell’s position and the fact that the final resolution will remain unchanged If the customer accepts Dell’s assistance, we will reopen the case and address the matter at that time Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer serviced at the Dell repair depot Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has attempted to work with the customer but the customer does not wish to communicate with him Due to this fact Dell cannot offer a resolution to the customer’s complaint Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Dell representative, ***, is attempting again to reach the customer by phone and email; however to date the customer has not been available his remaining concernsWe remain available to assist the customerPlease have the customer contact the representative by email at ***_***@Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer assisted in getting the Bios updated and explained why updates are necessaryThe representative tested the system after the updates and confirmed system is working as designedPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell as a follto our prior response regarding the complaint of Mr [redacted] received in our officeMr [redacted] expressed dissatisfaction with communication and processing expectations for a refund for an order that shipped but was returned to DellWe regret any dissatisfaction he may have experienced and appreciate the feedback providedSince the date of our last response, a Dell representative has remained engaged with Mr [redacted] and a refund for $has since posted to his Dell accountOur representative followed up to provide an update to Mr [redacted] and he should see the refund reflected on his next monthly billing statementHe may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matterSincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell would be unable to offer an open-ended concession as the customer requested As previously indicated, additional time for the warranty to be extended is not an option Our representative, for customer satisfaction reasons, offered a discount toward a future order so that the customer could extend his warranty coverage beyond what he currently has The concession offered can be used at the customer’s discretion however we will not extend the offer for a concession for an unlimited time As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: This computer is still having issues staying connected to the internet and also getting error messages that windows has stopped workingThis computer is a piece of junk, a lemonI want to talk to an American in America from the Corporate Office In Texas and all I get are calls from people who can not speak very good English and I refuse to talk to themA company that does not have a "TRUE" Corporate Office and a "TRUE" phone number that you can call needs to be investigatedAll the numbers listed on the internet go to the same automated response and are NOT "TRUE" corporate Office phone numbers, how can a company doing business this way even be allowed to sell any items in the USA Every time someone calls me they are from India!!!! Also after I talk to anyone the last few times they have, and also taken remote control of my computer "to fix so they say", I end up with more problems, and then I have been getting calls from anonymous phone numbers (scam calls) telling me they are from Windows wanting to fix my computerThey are foreign speaking people and sound just like the ones from Dell who do have my phone number and much of my personal informationI do not believe they can be trusted at allI have reported these phone numbers and calls online to the FTC I want to speak to a American person in America! I also want this computer replaced, it is a lemon and has had many issues since purchased less than yrs agoWindows complete system restores, motherboard replacements, wireless card replacements, DVD/CD drive replacement, CPU fan replacementI am the only one to use this computer, there are no children in my home to play on it and break any thingI should not have all of these issues for a less than yr old computer, Dell fixes with refurbished parts is one reason things keep breakingThere is NO issue with my internet service, Comcast has been out here again, its not my service, it is the computerI have read many of the customer complaints online over 5,of them!!! Someone needs to really do something about the way Dell does business or STOP letting them sell in the USAI want this computer replaced, I am so sick and tired of dealing with this stuff, its always something! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: other then calling me once, nothing was resolved to my satisfaction They stated that the prices I was quoted were quoted wrong and that sometimes the sales person does that to earn a sale However, regardless of the incorrect quote, my bill was still increased and I still had to pay for the FREE TV and the DVD Drive I was told was also freeFurthermore, even though the sales person told me the DVD Drive was free, I was then told it wasn't because there was no promotion for a DVD Drive.They have forced me to pay for the FREE TV and the DVD Drive or they would have sent me to collections They have no intention now or ever of refunding any part of that And although it is 100% wrong, they are a large company and can afford to lie and cheat small people like me I can't afford to have my credit ruined Basically, Dell lied and Dell won Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:A bunch of lies and a business that does not take responsibility for their actionsRegards, [redacted]
Complaint: [redacted] I am rejecting this response because: I find it strange and absurd that they find any and all excuses to do nothingdays now on one issue and not had it fixedtwice I have had a wireless card dispatch claim ( most likely fix) both times the call gets mysterious " disconnected" how convienant and the notes are tampered with as they don't reflect that at all it would seemthere seems to be delusion there that if they ignore the issue long enough it will fix itself ( not aware of any computer or electronic for that matter that fixes itself)several escallations of this issue all that happens is get email which is nothing more than a autoreply ( all they ever seem to do) and next day they close it as if by magic there email has fixed the issue if they do call from esallations as in past all they do is make excuses and hang up that also applies to supervisorscomplaints get ignored get told to shut up more or less as one supervisor stated to me "why am I wasting his time"others more or less yawn and i'm just talking to myself as usual straight days of people sitting silent on calls ashini hours minutes ( ended this morning), times day before and so on course they can careless and not bothered at all about that or anything that doesn't fit there needs or directivestrange how the blame is never on them as for the depot repair as stated before and to others they do nothing to fix issue and got my laptop back in worse condition than I sent it incourse they can careless about that and fail to mention that part as wellthey seem t be the only ones who find this all acceptable as I don't find this acceptable at allisn't also odd how they seem to have repeated responses each time?perhaps if they actually treated us with some sort of courtousy and respect they would be having these issues and actually do there job for onebe nice if weren't treated like garbage find it disturbing that such treatment and actions is allowed but how dare I expect help!!!!!!!!!!guess that trouble shooting there doing while silent for hours ( according to supervisors that is what he said there doing while silent) really fixes something or they sleeping?but than again rather sad when they ask me for help and don't seem to understand much if anything course they will never admit that or any type of accountability issue not fixed yetodd how [redacted] has dispeared from this as well what help he was not! Regards, [redacted] ***
Dear Revdex.com, Dell representative, ***, is attempting to reach the customer by phone and email to assist the customer furtherOur records do indicate that the order has been returned and the credit is being processedThe representative will update the customer once the credit has postedAt this time the representative remains available to assistPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I still haven't received a credit in the amount of the purchase It's been a week or so I emailed [redacted] two days ago and then again today and still haven't heard back on the status of the refund Please advise Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The Dell laptop continues to disconnect randomly and since laptop Is for a college student it means he can’t reliably take a test without the possibility of getting disconnected thus getting a failing grade for not completing the test in one session.Additionally the tester ignored all other low speed test results and used one test as a benchmark something I find inadequate from a technical standpoint Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has explained to the customer Dell is willing to repair his system per the terms and conditions of his hardware warranty on his system Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:DELL provided a solution that does not take into consideration the inconvenience imposed on me, the customer, to obtain a fully functional product that I continue to pay for DELL has offered additional on site service and for me to send the laptop off for full repairAdditional on-site service (the first one lasted hours), requires an investment of time that is extremely limited for me Sending the laptop off to the DELL DEPOT, without any interim replacement, leaves me completely without a computer while this one is getting fixed and I continue to make monthly payments to DELL.What recourse do I have as a customer? Why does DELL expect me to continue to make monthly payments on a product that is not fully functional with the only remedy being to allow them to continue to fix it? The laptop has not functioned properly since receipt As I stated in my April response, I initially thought it was because of the router I trusted the quality of the new laptop that I had just purchased and assumed that it could not be the issue Unfortunately, I was wrong The penalty for my confidence in the DELL product is that I am not allowed to return it or receive a replacement for it DELL continues however to accept my payments that I submit every month without any problem.Please advise of what options I have as a consumer for DELL acknowledgement and just compensation for the inconvenience of purchasing a defective product They have been allowed the opportunity to repair the laptop - more than once It did not work I can provide the DELL Technician On Site assessment as well as email correspondence between me and DELL about the problem I only demand respect as a paying customer Currently I have a laptop that I cannot remove from the room where the router is located The laptop is NOT mobile at all.....the primary reason that I purchased it was for the mobility As a [redacted] Civilian, I am required to travel often with my job I purchased a laptop to travel with me - however, that is not possible with the laptop that I have Please advise of my options or of any proposed legitimate reconciliation to this situation Thank you Regards, [redacted] ***
Today’s Date: 09/24/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence At this time the agent has confirmed with the customer their concerns have been addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _ [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Today’s Date: 06/01/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence The customer states technical concerns with their Dell unitAt this time the agent has processed a system exchange for the customerThe unit was received, however the agent was unable to confirm with the customer that everything is in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative, ***, remains engaged with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact the representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer This matter has been previously addressed a number of times, and regarding the customer’s third rebuttal, no alterations have been/will be made to the final resolutionOur representative reached out to the customer to make certain they understand Dell’s position and the fact that the final resolution will remain unchanged If the customer accepts Dell’s assistance, we will reopen the case and address the matter at that time Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer serviced at the Dell repair depot Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has attempted to work with the customer but the customer does not wish to communicate with him Due to this fact Dell cannot offer a resolution to the customer’s complaint Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Dell representative, ***, is attempting again to reach the customer by phone and email; however to date the customer has not been available his remaining concernsWe remain available to assist the customerPlease have the customer contact the representative by email at ***_***@Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer assisted in getting the Bios updated and explained why updates are necessaryThe representative tested the system after the updates and confirmed system is working as designedPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell as a follto our prior response regarding the complaint of Mr [redacted] received in our officeMr [redacted] expressed dissatisfaction with communication and processing expectations for a refund for an order that shipped but was returned to DellWe regret any dissatisfaction he may have experienced and appreciate the feedback providedSince the date of our last response, a Dell representative has remained engaged with Mr [redacted] and a refund for $has since posted to his Dell accountOur representative followed up to provide an update to Mr [redacted] and he should see the refund reflected on his next monthly billing statementHe may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matterSincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell would be unable to offer an open-ended concession as the customer requested As previously indicated, additional time for the warranty to be extended is not an option Our representative, for customer satisfaction reasons, offered a discount toward a future order so that the customer could extend his warranty coverage beyond what he currently has The concession offered can be used at the customer’s discretion however we will not extend the offer for a concession for an unlimited time As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: This computer is still having issues staying connected to the internet and also getting error messages that windows has stopped workingThis computer is a piece of junk, a lemonI want to talk to an American in America from the Corporate Office In Texas and all I get are calls from people who can not speak very good English and I refuse to talk to themA company that does not have a "TRUE" Corporate Office and a "TRUE" phone number that you can call needs to be investigatedAll the numbers listed on the internet go to the same automated response and are NOT "TRUE" corporate Office phone numbers, how can a company doing business this way even be allowed to sell any items in the USA Every time someone calls me they are from India!!!! Also after I talk to anyone the last few times they have, and also taken remote control of my computer "to fix so they say", I end up with more problems, and then I have been getting calls from anonymous phone numbers (scam calls) telling me they are from Windows wanting to fix my computerThey are foreign speaking people and sound just like the ones from Dell who do have my phone number and much of my personal informationI do not believe they can be trusted at allI have reported these phone numbers and calls online to the FTC I want to speak to a American person in America! I also want this computer replaced, it is a lemon and has had many issues since purchased less than yrs agoWindows complete system restores, motherboard replacements, wireless card replacements, DVD/CD drive replacement, CPU fan replacementI am the only one to use this computer, there are no children in my home to play on it and break any thingI should not have all of these issues for a less than yr old computer, Dell fixes with refurbished parts is one reason things keep breakingThere is NO issue with my internet service, Comcast has been out here again, its not my service, it is the computerI have read many of the customer complaints online over 5,of them!!! Someone needs to really do something about the way Dell does business or STOP letting them sell in the USAI want this computer replaced, I am so sick and tired of dealing with this stuff, its always something! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: other then calling me once, nothing was resolved to my satisfaction They stated that the prices I was quoted were quoted wrong and that sometimes the sales person does that to earn a sale However, regardless of the incorrect quote, my bill was still increased and I still had to pay for the FREE TV and the DVD Drive I was told was also freeFurthermore, even though the sales person told me the DVD Drive was free, I was then told it wasn't because there was no promotion for a DVD Drive.They have forced me to pay for the FREE TV and the DVD Drive or they would have sent me to collections They have no intention now or ever of refunding any part of that And although it is 100% wrong, they are a large company and can afford to lie and cheat small people like me I can't afford to have my credit ruined Basically, Dell lied and Dell won Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:A bunch of lies and a business that does not take responsibility for their actionsRegards, [redacted]
Complaint: [redacted] I am rejecting this response because: I find it strange and absurd that they find any and all excuses to do nothingdays now on one issue and not had it fixedtwice I have had a wireless card dispatch claim ( most likely fix) both times the call gets mysterious " disconnected" how convienant and the notes are tampered with as they don't reflect that at all it would seemthere seems to be delusion there that if they ignore the issue long enough it will fix itself ( not aware of any computer or electronic for that matter that fixes itself)several escallations of this issue all that happens is get email which is nothing more than a autoreply ( all they ever seem to do) and next day they close it as if by magic there email has fixed the issue if they do call from esallations as in past all they do is make excuses and hang up that also applies to supervisorscomplaints get ignored get told to shut up more or less as one supervisor stated to me "why am I wasting his time"others more or less yawn and i'm just talking to myself as usual straight days of people sitting silent on calls ashini hours minutes ( ended this morning), times day before and so on course they can careless and not bothered at all about that or anything that doesn't fit there needs or directivestrange how the blame is never on them as for the depot repair as stated before and to others they do nothing to fix issue and got my laptop back in worse condition than I sent it incourse they can careless about that and fail to mention that part as wellthey seem t be the only ones who find this all acceptable as I don't find this acceptable at allisn't also odd how they seem to have repeated responses each time?perhaps if they actually treated us with some sort of courtousy and respect they would be having these issues and actually do there job for onebe nice if weren't treated like garbage find it disturbing that such treatment and actions is allowed but how dare I expect help!!!!!!!!!!guess that trouble shooting there doing while silent for hours ( according to supervisors that is what he said there doing while silent) really fixes something or they sleeping?but than again rather sad when they ask me for help and don't seem to understand much if anything course they will never admit that or any type of accountability issue not fixed yetodd how [redacted] has dispeared from this as well what help he was not! Regards, [redacted] ***
Dear Revdex.com, Dell representative, ***, is attempting to reach the customer by phone and email to assist the customer furtherOur records do indicate that the order has been returned and the credit is being processedThe representative will update the customer once the credit has postedAt this time the representative remains available to assistPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I still haven't received a credit in the amount of the purchase It's been a week or so I emailed [redacted] two days ago and then again today and still haven't heard back on the status of the refund Please advise Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The Dell laptop continues to disconnect randomly and since laptop Is for a college student it means he can’t reliably take a test without the possibility of getting disconnected thus getting a failing grade for not completing the test in one session.Additionally the tester ignored all other low speed test results and used one test as a benchmark something I find inadequate from a technical standpoint Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has explained to the customer Dell is willing to repair his system per the terms and conditions of his hardware warranty on his system Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:DELL provided a solution that does not take into consideration the inconvenience imposed on me, the customer, to obtain a fully functional product that I continue to pay for DELL has offered additional on site service and for me to send the laptop off for full repairAdditional on-site service (the first one lasted hours), requires an investment of time that is extremely limited for me Sending the laptop off to the DELL DEPOT, without any interim replacement, leaves me completely without a computer while this one is getting fixed and I continue to make monthly payments to DELL.What recourse do I have as a customer? Why does DELL expect me to continue to make monthly payments on a product that is not fully functional with the only remedy being to allow them to continue to fix it? The laptop has not functioned properly since receipt As I stated in my April response, I initially thought it was because of the router I trusted the quality of the new laptop that I had just purchased and assumed that it could not be the issue Unfortunately, I was wrong The penalty for my confidence in the DELL product is that I am not allowed to return it or receive a replacement for it DELL continues however to accept my payments that I submit every month without any problem.Please advise of what options I have as a consumer for DELL acknowledgement and just compensation for the inconvenience of purchasing a defective product They have been allowed the opportunity to repair the laptop - more than once It did not work I can provide the DELL Technician On Site assessment as well as email correspondence between me and DELL about the problem I only demand respect as a paying customer Currently I have a laptop that I cannot remove from the room where the router is located The laptop is NOT mobile at all.....the primary reason that I purchased it was for the mobility As a [redacted] Civilian, I am required to travel often with my job I purchased a laptop to travel with me - however, that is not possible with the laptop that I have Please advise of my options or of any proposed legitimate reconciliation to this situation Thank you Regards, [redacted] ***
Today’s Date: 09/24/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence At this time the agent has confirmed with the customer their concerns have been addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _ [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Today’s Date: 06/01/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence The customer states technical concerns with their Dell unitAt this time the agent has processed a system exchange for the customerThe unit was received, however the agent was unable to confirm with the customer that everything is in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc