Dell representative, ***, contacted the customer and is working on a reasonable resolutionThe representative can be reached directly by email at [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the representative attempted to follow up with the customerThe customer declined support stating he has filed with the Attorney General and wait for themDell remains available to assist the customer under the terms of the warranty Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided a concession for the customer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I feel I must add that Dell has been very courteous in attempting to repair my computer It's unfortunate that it has taken so much time and repeated efforts to bring the computer up to a working condition This was a brand new computer that should not have experienced these issues Even though the computer has been repaired, I am not comfortable with the reliability of this product It has been opened and tinkered with too many times, especially for a brand new computerLooking back on my experience, I appreciate how kind every person has been throughout the resolution of the non-working computerI feel I have been cheated out of valuable time in getting to know the computer's features and capabilities It took months to finally resolve I feel strongly that if I had been dealing with technicians who spoke English as their native language, they would have heard me and what I was saying on my first request for technical support I truly believe that all of my problems were the result of nothing more than a faulty power adapter that was sent with the computer The computer message stated as much Rather than hearing the message I was conveying on the phone, and sending a new power adapter, the technician instructed me to perform trouble shooting techniques that damaged the computer as the power adapter failed during the execution of those computer demands This resulted in having to ship the computer for repairs Once the repairs were completed, the computer was returned with the same faulty power adapter which clearly had not been used during the repair process Once again I encountered power adapter errors Again, the telephone technician did not listen to the message I read from the computer screen Instead an onsite technician was dispatched who thankfully identified the source of the problem, but he did not have all that was required to bring the computer up to specs Unfortunately, the damage was already done by performing trouble shooting techniques that once again damaged the computer as the power adapter failed during the execution of those computer demands The onsite technician ordered a new adapter for me Once that was received, the power adapter error message has not recurred However, once again, the damage had been done by commands that were unable to fully execute due to the power adapter failure resulting in a second return of the computer to Dell for repairs.This time, when the unit was returned, it was not properly closed (sealed) This time a new error--a microphone that passed all diagnostic tests, but was not responding to input Another onsite technician was dispatched with a new part (microphone) He immediately noticed the computer had not been properly closed and suspected that the problem was that the microphone had not been properly seated, or maybe came loose in shipping since the unit was not properly closed Regardless, he replaced the microphone and properly closed (sealed) the unitNow it appears that the computer is functioning as it should Since the computer was sent twice for repairs and twice was returned in less than perfect condition, I don't have confidence that the computer will have a life cycle before it fails again, once the warranty expires, I only have month left At that point I will be forced to replace Given this less than satisfactory experience, it is certain the replacement will not be a DellThanks again Dell for your kind responses I just wish we had been able to communicate better from the start and had avoided all the time and expense in resolving a bad power adapter Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with the Credit Verification and Dell Financial Services departments to resolve this matterOur records show, a partial account credit for order number [redacted] has been posted to the original form of payment, which should reflect on his next billing statementFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, late fees have been waivedOur representative verified with Dell Financial Services that his Dell Preferred Account balance is zero, ($0.00) and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with communication and processing expectations for their Dell orderWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative made multiple attempts to reach the customer; however, has not been able to discuss this matterShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative verified with the customer that the issue has been resolved We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during September, 2016, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and assist in resolving the technical issues The customer declined this assistance as she was not satisfied with the resolution offered to diagnose and repair the computer We remain ready to assist the customer within the terms of Dell’s Limited Hardware Warranty and our other policies Should the customer reconsider and want assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Today’s Date: 02/10/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] **, to address the contents of their correspondenceAt this time the agent continues to work with the customerWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: [redacted] has given incorrect informationI have neither received the gift card nor received any creditI checked my credit card account.This is the worst customer service I have ever experiencedI will never buy anything from Dell anymore Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The representative DID NOT relay the terms of anything during any phone conversation or emailThey are bowing out because they never fixed the problemDell did a bait and switch, not just to us, but to countless other peopleBoth tablets are NOT what was advertised, that does not make any of their "terms" reasonable or justifiedHad they sent the correct items I would not be here filing a complaint with the Revdex.comHad they also seriously tried to fix the problem I would not be filing a complaint with the Revdex.comThe trip to the depot resulted in absolutely nothingIf there was a way to remove the hidden partition and give us even close to the 32G we were supposed to get, I wouldn't be so upsetBut all I am getting is jerked aroundThe representative is apparently lying to whomever is relaying information to the Revdex.com because the responses are liesThe representative has lied to me and accused me of being the problem with the tabletI finally informed them that I just want my money back and they can keep these tablets ($x = $+ tax = $209.88) that's when they finally sent this responseThey lied in their advertisement, they wasted countless hours of my time, and I am just done being lied to and being jerked aroundWe have 18.7G of usable space on each of the tablets but we were sold 32G tablets, that is completely dishonest and deceitfulPlease just refund my money and retrieve your useless tablets.On top of that one of the tablets actually came back from the "repair" depot no longer working properlyAfter all of their wrong doing they want to cite their "terms" of warranty and other junk...instead of simply doing the right thingI could upload pictures taken at the beginning of this complaint and they ironically match pictures taken after the tablets returned from depotThey did not even try to fix themThey have had approxmonths to fix it and have not even triedIt takes the Dell representative a week to get back to me each time and he never checks his emails before he calls me, then has to waste more of my time and review everything I sent while I am on the phone with him Regards, [redacted] ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and apologized for the problemsThe representative authorized a return for full credit and confirmed refund receiptThe representative can be reached at email [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has been in contact with the customer and the request to have the repairs covered under warranty was respectfully deniedPhysical damage is not covered under the terms and conditions of the Dell Limited Hardware WarrantyMr [redacted] has paid for the repairs and the system has been repaired and returnedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , has assisted Ms [redacted] in updating her account and remains available to assist with any further issues [redacted] may be contacted via e-mail at [redacted] _***@Dell.comWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that due to parts availability issues, a replacement unit was shipped to Mr [redacted] on July 30, Our records show that the replacement order# [redacted] was delivered to Mr [redacted] on August 2, under FedEx Tracking# [redacted] Our representative followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: you lie to consumersYou do not inject Windows 10, you inject a recovery image of Windows Dell madeThis issue is not resolved because you continue to lieYour lies inconvenienced me to the point where I will be opening up a new complaint until this is rectifiedStop marketing Windows comes with your purchase if its installed with Dell junk wareThere are no disclosures anywhere indicating Dell is not required to give a copy of Windows You are the definition of a crook Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell customers who use credit cards have a preauthorization hold for funds which are released to Dell when the order is invoiced and shipped Dell records indicate the customer’s order has been cancelled and the preauthorization hold should now be cancelled and the funds released back to his account Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and confirm that the customer’s order has been cancelled We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative attempted to contact the customer on multiple separate occasions However, they were only able to leave a message each time stating the purpose of the call and providing their direct contact informationWe remain ready to assist within the terms of his Limited Hardware Warranty should they elect to return our messages Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerA Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative confirmed credits have processed back to her original mode of paymentPlease have the customer contact the representative by emailing at ***_ [redacted] @Dell.com with any additional questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dell representative, ***, contacted the customer and is working on a reasonable resolutionThe representative can be reached directly by email at [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the representative attempted to follow up with the customerThe customer declined support stating he has filed with the Attorney General and wait for themDell remains available to assist the customer under the terms of the warranty Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided a concession for the customer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I feel I must add that Dell has been very courteous in attempting to repair my computer It's unfortunate that it has taken so much time and repeated efforts to bring the computer up to a working condition This was a brand new computer that should not have experienced these issues Even though the computer has been repaired, I am not comfortable with the reliability of this product It has been opened and tinkered with too many times, especially for a brand new computerLooking back on my experience, I appreciate how kind every person has been throughout the resolution of the non-working computerI feel I have been cheated out of valuable time in getting to know the computer's features and capabilities It took months to finally resolve I feel strongly that if I had been dealing with technicians who spoke English as their native language, they would have heard me and what I was saying on my first request for technical support I truly believe that all of my problems were the result of nothing more than a faulty power adapter that was sent with the computer The computer message stated as much Rather than hearing the message I was conveying on the phone, and sending a new power adapter, the technician instructed me to perform trouble shooting techniques that damaged the computer as the power adapter failed during the execution of those computer demands This resulted in having to ship the computer for repairs Once the repairs were completed, the computer was returned with the same faulty power adapter which clearly had not been used during the repair process Once again I encountered power adapter errors Again, the telephone technician did not listen to the message I read from the computer screen Instead an onsite technician was dispatched who thankfully identified the source of the problem, but he did not have all that was required to bring the computer up to specs Unfortunately, the damage was already done by performing trouble shooting techniques that once again damaged the computer as the power adapter failed during the execution of those computer demands The onsite technician ordered a new adapter for me Once that was received, the power adapter error message has not recurred However, once again, the damage had been done by commands that were unable to fully execute due to the power adapter failure resulting in a second return of the computer to Dell for repairs.This time, when the unit was returned, it was not properly closed (sealed) This time a new error--a microphone that passed all diagnostic tests, but was not responding to input Another onsite technician was dispatched with a new part (microphone) He immediately noticed the computer had not been properly closed and suspected that the problem was that the microphone had not been properly seated, or maybe came loose in shipping since the unit was not properly closed Regardless, he replaced the microphone and properly closed (sealed) the unitNow it appears that the computer is functioning as it should Since the computer was sent twice for repairs and twice was returned in less than perfect condition, I don't have confidence that the computer will have a life cycle before it fails again, once the warranty expires, I only have month left At that point I will be forced to replace Given this less than satisfactory experience, it is certain the replacement will not be a DellThanks again Dell for your kind responses I just wish we had been able to communicate better from the start and had avoided all the time and expense in resolving a bad power adapter Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with the Credit Verification and Dell Financial Services departments to resolve this matterOur records show, a partial account credit for order number [redacted] has been posted to the original form of payment, which should reflect on his next billing statementFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, late fees have been waivedOur representative verified with Dell Financial Services that his Dell Preferred Account balance is zero, ($0.00) and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with communication and processing expectations for their Dell orderWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative made multiple attempts to reach the customer; however, has not been able to discuss this matterShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative verified with the customer that the issue has been resolved We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during September, 2016, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and assist in resolving the technical issues The customer declined this assistance as she was not satisfied with the resolution offered to diagnose and repair the computer We remain ready to assist the customer within the terms of Dell’s Limited Hardware Warranty and our other policies Should the customer reconsider and want assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Today’s Date: 02/10/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] **, to address the contents of their correspondenceAt this time the agent continues to work with the customerWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: [redacted] has given incorrect informationI have neither received the gift card nor received any creditI checked my credit card account.This is the worst customer service I have ever experiencedI will never buy anything from Dell anymore Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The representative DID NOT relay the terms of anything during any phone conversation or emailThey are bowing out because they never fixed the problemDell did a bait and switch, not just to us, but to countless other peopleBoth tablets are NOT what was advertised, that does not make any of their "terms" reasonable or justifiedHad they sent the correct items I would not be here filing a complaint with the Revdex.comHad they also seriously tried to fix the problem I would not be filing a complaint with the Revdex.comThe trip to the depot resulted in absolutely nothingIf there was a way to remove the hidden partition and give us even close to the 32G we were supposed to get, I wouldn't be so upsetBut all I am getting is jerked aroundThe representative is apparently lying to whomever is relaying information to the Revdex.com because the responses are liesThe representative has lied to me and accused me of being the problem with the tabletI finally informed them that I just want my money back and they can keep these tablets ($x = $+ tax = $209.88) that's when they finally sent this responseThey lied in their advertisement, they wasted countless hours of my time, and I am just done being lied to and being jerked aroundWe have 18.7G of usable space on each of the tablets but we were sold 32G tablets, that is completely dishonest and deceitfulPlease just refund my money and retrieve your useless tablets.On top of that one of the tablets actually came back from the "repair" depot no longer working properlyAfter all of their wrong doing they want to cite their "terms" of warranty and other junk...instead of simply doing the right thingI could upload pictures taken at the beginning of this complaint and they ironically match pictures taken after the tablets returned from depotThey did not even try to fix themThey have had approxmonths to fix it and have not even triedIt takes the Dell representative a week to get back to me each time and he never checks his emails before he calls me, then has to waste more of my time and review everything I sent while I am on the phone with him Regards, [redacted] ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and apologized for the problemsThe representative authorized a return for full credit and confirmed refund receiptThe representative can be reached at email [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has been in contact with the customer and the request to have the repairs covered under warranty was respectfully deniedPhysical damage is not covered under the terms and conditions of the Dell Limited Hardware WarrantyMr [redacted] has paid for the repairs and the system has been repaired and returnedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , has assisted Ms [redacted] in updating her account and remains available to assist with any further issues [redacted] may be contacted via e-mail at [redacted] _***@Dell.comWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that due to parts availability issues, a replacement unit was shipped to Mr [redacted] on July 30, Our records show that the replacement order# [redacted] was delivered to Mr [redacted] on August 2, under FedEx Tracking# [redacted] Our representative followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: you lie to consumersYou do not inject Windows 10, you inject a recovery image of Windows Dell madeThis issue is not resolved because you continue to lieYour lies inconvenienced me to the point where I will be opening up a new complaint until this is rectifiedStop marketing Windows comes with your purchase if its installed with Dell junk wareThere are no disclosures anywhere indicating Dell is not required to give a copy of Windows You are the definition of a crook Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell customers who use credit cards have a preauthorization hold for funds which are released to Dell when the order is invoiced and shipped Dell records indicate the customer’s order has been cancelled and the preauthorization hold should now be cancelled and the funds released back to his account Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and confirm that the customer’s order has been cancelled We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative attempted to contact the customer on multiple separate occasions However, they were only able to leave a message each time stating the purpose of the call and providing their direct contact informationWe remain ready to assist within the terms of his Limited Hardware Warranty should they elect to return our messages Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerA Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative confirmed credits have processed back to her original mode of paymentPlease have the customer contact the representative by emailing at ***_ [redacted] @Dell.com with any additional questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc