Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsPlease note that our representative is continuing to work with the gift card department to resolve this matterHowever, we ask that Mr [redacted] provide the requested gift card details to avoid further delays in this matterShould he have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with the Credit Verification and Dell Financial Services departments to resolve this matterOur records show, a partial account credit for order number [redacted] has been posted to the original form of payment, which should reflect on his next billing statementFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, late fees have been waivedOur representative verified with Dell Financial Services that his Dell Preferred Account balance is zero, ($0.00) and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has expedited the customer’s order and setup a return for the defective unit Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with communication and processing expectations for their Dell orderWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative made multiple attempts to reach the customer; however, has not been able to discuss this matterShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: The representative DID NOT relay the terms of anything during any phone conversation or emailThey are bowing out because they never fixed the problemDell did a bait and switch, not just to us, but to countless other peopleBoth tablets are NOT what was advertised, that does not make any of their "terms" reasonable or justifiedHad they sent the correct items I would not be here filing a complaint with the Revdex.comHad they also seriously tried to fix the problem I would not be filing a complaint with the Revdex.comThe trip to the depot resulted in absolutely nothingIf there was a way to remove the hidden partition and give us even close to the 32G we were supposed to get, I wouldn't be so upsetBut all I am getting is jerked aroundThe representative is apparently lying to whomever is relaying information to the Revdex.com because the responses are liesThe representative has lied to me and accused me of being the problem with the tabletI finally informed them that I just want my money back and they can keep these tablets ($x = $+ tax = $209.88) that's when they finally sent this responseThey lied in their advertisement, they wasted countless hours of my time, and I am just done being lied to and being jerked aroundWe have 18.7G of usable space on each of the tablets but we were sold 32G tablets, that is completely dishonest and deceitfulPlease just refund my money and retrieve your useless tablets.On top of that one of the tablets actually came back from the "repair" depot no longer working properlyAfter all of their wrong doing they want to cite their "terms" of warranty and other junk...instead of simply doing the right thingI could upload pictures taken at the beginning of this complaint and they ironically match pictures taken after the tablets returned from depotThey did not even try to fix themThey have had approxmonths to fix it and have not even triedIt takes the Dell representative a week to get back to me each time and he never checks his emails before he calls me, then has to waste more of my time and review everything I sent while I am on the phone with him Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that a return for order# [redacted] has been issuedOur representative made multiple attempts to reach Ms [redacted] ; however, has not been able to further discuss the contents of her correspondenceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication for a Dell order financed by Dell Financial Services We regret any dissatisfaction she may have experienced and appreciate the feedback Dell records do not support the customer’s description of the purchase in The original packages were reported to have arrived damaged so an exchange computer was sent to the customer Subsequently, the customer contacted Dell when the replacement computer was received and requested a return shipping label for the return of the original computer which was replaced Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Due to the purchase being more than one year ago, Dell cannot assist her with the request for a reduction of the fees and interest being requested by the third party collections agency It will be necessary for the customer to work with the agency to settle the debt We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission The customer has reported damage to her Liquid Crystal Display (LCD) of her Dell Inspiron 15-laptop computer The system had been sent to the Dell Depot for a thorough examination by one of our certified technicians and while there it has been determined the type of damage to the computer is not supported by the type of hardware warranty the customer has on her system Therefore, there is a cost to the customer if she would like Dell to repair the system Our records indicate Dell representative; ***, in the interest of customer satisfaction, has offered the customer a ten percent (10%) discount off the quoted repair cost of $plus Tax This repair price is a reduction from the original quote of $ Dell believes our offer is generous and we hope the customer reconsiders and accepts the offer At this time, the customer has declined all offers presented The customer has ***’s contact information should she change her mind and decide she would like to take advantage of the offer Dell will be happy to reopen the case in order to assist the customer further at that time Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: you lie to consumersYou do not inject Windows 10, you inject a recovery image of Windows Dell madeThis issue is not resolved because you continue to lieYour lies inconvenienced me to the point where I will be opening up a new complaint until this is rectifiedStop marketing Windows comes with your purchase if its installed with Dell junk wareThere are no disclosures anywhere indicating Dell is not required to give a copy of Windows You are the definition of a crook Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative attempted to contact the customer on multiple separate occasions However, they were only able to leave a message each time stating the purpose of the call and providing their direct contact informationWe remain ready to assist within the terms of his Limited Hardware Warranty should they elect to return our messages Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has emailed [redacted] that her issue has been resolved Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks a lot to Revdex.com, with your help, the business solve my problem quickly Regards, [redacted] **
Complaint: [redacted] I am rejecting this response because: I keep responding to their emails, but they continue to send me emails saying I'm not responding and my response email is attached to their emailAlso I have sent numerous email stating that I leave my house for work at 11am EST and that they must call me before that time in the morningBut for some reason they keep calling my home around to pmThey think this is some hind of a game and they are hoping I will give up and just go away Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate the customer had contacted Dell tech support due to a Latch on the Liquid Crystal Display (LCD) Lid being misaligned The system was sent to the Dell Depot for a possible repair Once received, the Depot had determined the computer housing hinge is broken; consequently this type of repair is not supported by the hardware warranty [redacted] has explained to the customer that accidental damage or “wear and tear” are not covered under the system hardware warranty therefore, he had to respectfully deny the customer’s request for a free out-of-warranty repair The customer must pay for the repair The original quote given to the customer was $plus tax for parts and labor However, in the interest of customer satisfaction, [redacted] has offered a one-time discount to the customer whereby he will only pay $plus tax for the parts and labor, but the customer has declined this offer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should change their mind and decide they would welcome assistance in this matter [redacted] will be happy to assist our customer Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate the work done to the computer Now that I have received it back in perfect working order, I am now willing to close this matter Thank you again Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed an onsite serviceOur records show that the onsite service was completed on July 29, Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] This matter was not "properly" addressedDell not only handled this matter in a lackadaisical method, but also fabricated the process in which they handled the matterDell even lied to the Revdex.com on how the process was handledWhen confronted with their complete and utter fabrications they simply say, "This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer system is out of warranty and he is welcome to contact our out of warranty department at ###-###-####" This company clearly does not want to help nor have they ever wanted to help and yet they keep saying I can contact them (which I have previously done at least eight times)This anonymous Dell representative did not even take the proper time to proofread their response! Why does Dell not address the lies they told instead? The next time I contact Dell will not be of assistance (because unfortunately they do not offer any) and I DO NOT need to be told what I can do from a corporation who deceives their customers and the Revdex.comOne must wonder if these same lies and deceitful practices would be told in front of a judgeI look forward to witnessing that possibility
Complaint: [redacted] I am rejecting this response because: They are tricking with wordsThey said they will send a somekind of replacement so I thought they were sending somekind of replacement parts or somethingelse that can make this situation betterBut they say its exchangement now How can I go through exchange while I cannot even go through return ? What are they listening to ? I feel like speaking to the wall They are totally not listening to me and my situationg I've been explainingI cannot understand their communication system I don't think they even read this compaintI feel like talking to the wall Regards, [redacted] ***
Dear Revdex.com,As I described before in my initial complaint description submitted to Revdex.com, emails and calls with DELL, the computer is experiencing consistent hardware failureIt is COMPLETELY that the company representative says there were no on-going or unresolved issues for almost a year from original invoice date, as I have called DELL many times and two dispatches were made with their repair depot.The wifi card has never been working since I have purchased the computerI was first told that it is a software problem during the call with DELL that was made when I just received the computerI really needed a computer at that moment, so I have always been using an external USB wifi adapter with the defective computer as well as consulting my computer expert friends regarding the problem at the same timeI have called the company regarding the problem when I was experiencing itThe other evidence I can submit proving consistent wifi card failure is two external USB wifi cards/adapters orders made for this computer on [redacted] on February 21, and September 19, I can send the complete order history and official WIFI adaptor and computer compatibility information if neededI have also spent about dollars for purchasing the external wifi cards I have to use with DELL’s defective computer, which should be reimbursed by the DELL.In addition to the consistent wifi card failureIn November 2016, I was also experiencing battery and charging problemsI called DELL customer support many times but they weren’t helpful in detecting or fix any problemsI had to bother my friend for his charger and debug by myselfDELL sent me a dispatch label sending the computer back to their repair depot on November 23, They returned my computer to a WRONG address although I have confirmed the correct address with them MANY timesThey weren’t able to fix the problem of the computer and sent the defective and dysfunctional computer back to meThe DELL customer service [redacted] wrote in email on December 9, 2016,” I do apologize that your system was still having the same issue after being sent to the facilityI see that you called in yesterday and you wanted to just return the systemWere you able to do so?”, which indicates my consistent efforts in pursuing an exchange or a return of the defective computer and NO effective repairs were made.They have always been kicking me around different departments instead of solving the problem [redacted] said,” I understand where you're coming fromHowever, I am from the Technical Support team so we only process parts replacement and service callsOur Customer Care is the only one that can help you with returning the system at this pointSorry,” in her email on December 9, When I contact customer service they kick me back to technical support without offering any help,”I regret to inform you that return is not an option as of now I request you to please check with Tech Support if they can process a replacement for your computer.”I was not able to set up a return and a repair with DELL until February because they have always been kicking me around different departments and wasting my timeI was also in Brazil and Argentina until late January, which can be proven by my entry and exit stamps issued by US government and the emails I sent to [redacted] I contacted Dell again when I come back from Argentina regarding the unresolved issue and customer support [redacted] promised that they are sure to fix the problems of the computer if I send it to repair again when I was requesting a return or an exchangeHowever, they weren’t able to fix the computer and it came back with more serious issues added: serious overheat and loud noiseI assume that DELL might have illegally replaced some of my computer’s good parts with refurbished and unqualified partsI could not trust the ability of their engineers because they do not even know how to use terminal commands to write windows system into a USB disk, which is an entry level skillI sent [redacted] four emails to follow up regarding that dispatch and the problems I have with the computerHe has replied to NONE of them.I urge the company to exchange this defective product to a functional computer, as a compensation for the time I have wasted, the stress and frustration I have experienced because of the defective product over the year and the money I have spent in purchasing external wifi cardsRegards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, the reason I did not make a verbal contact with the Dell representative assigned to this case is because I didn't feel it was necessary - remove my name from your marketing lists and any address containing my nameWhy should I have a continued conversation with someone from Dell? It further takes up more time than I should have to give Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsPlease note that our representative is continuing to work with the gift card department to resolve this matterHowever, we ask that Mr [redacted] provide the requested gift card details to avoid further delays in this matterShould he have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with the Credit Verification and Dell Financial Services departments to resolve this matterOur records show, a partial account credit for order number [redacted] has been posted to the original form of payment, which should reflect on his next billing statementFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, late fees have been waivedOur representative verified with Dell Financial Services that his Dell Preferred Account balance is zero, ($0.00) and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has expedited the customer’s order and setup a return for the defective unit Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with communication and processing expectations for their Dell orderWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative made multiple attempts to reach the customer; however, has not been able to discuss this matterShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: The representative DID NOT relay the terms of anything during any phone conversation or emailThey are bowing out because they never fixed the problemDell did a bait and switch, not just to us, but to countless other peopleBoth tablets are NOT what was advertised, that does not make any of their "terms" reasonable or justifiedHad they sent the correct items I would not be here filing a complaint with the Revdex.comHad they also seriously tried to fix the problem I would not be filing a complaint with the Revdex.comThe trip to the depot resulted in absolutely nothingIf there was a way to remove the hidden partition and give us even close to the 32G we were supposed to get, I wouldn't be so upsetBut all I am getting is jerked aroundThe representative is apparently lying to whomever is relaying information to the Revdex.com because the responses are liesThe representative has lied to me and accused me of being the problem with the tabletI finally informed them that I just want my money back and they can keep these tablets ($x = $+ tax = $209.88) that's when they finally sent this responseThey lied in their advertisement, they wasted countless hours of my time, and I am just done being lied to and being jerked aroundWe have 18.7G of usable space on each of the tablets but we were sold 32G tablets, that is completely dishonest and deceitfulPlease just refund my money and retrieve your useless tablets.On top of that one of the tablets actually came back from the "repair" depot no longer working properlyAfter all of their wrong doing they want to cite their "terms" of warranty and other junk...instead of simply doing the right thingI could upload pictures taken at the beginning of this complaint and they ironically match pictures taken after the tablets returned from depotThey did not even try to fix themThey have had approxmonths to fix it and have not even triedIt takes the Dell representative a week to get back to me each time and he never checks his emails before he calls me, then has to waste more of my time and review everything I sent while I am on the phone with him Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that a return for order# [redacted] has been issuedOur representative made multiple attempts to reach Ms [redacted] ; however, has not been able to further discuss the contents of her correspondenceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication for a Dell order financed by Dell Financial Services We regret any dissatisfaction she may have experienced and appreciate the feedback Dell records do not support the customer’s description of the purchase in The original packages were reported to have arrived damaged so an exchange computer was sent to the customer Subsequently, the customer contacted Dell when the replacement computer was received and requested a return shipping label for the return of the original computer which was replaced Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Due to the purchase being more than one year ago, Dell cannot assist her with the request for a reduction of the fees and interest being requested by the third party collections agency It will be necessary for the customer to work with the agency to settle the debt We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission The customer has reported damage to her Liquid Crystal Display (LCD) of her Dell Inspiron 15-laptop computer The system had been sent to the Dell Depot for a thorough examination by one of our certified technicians and while there it has been determined the type of damage to the computer is not supported by the type of hardware warranty the customer has on her system Therefore, there is a cost to the customer if she would like Dell to repair the system Our records indicate Dell representative; ***, in the interest of customer satisfaction, has offered the customer a ten percent (10%) discount off the quoted repair cost of $plus Tax This repair price is a reduction from the original quote of $ Dell believes our offer is generous and we hope the customer reconsiders and accepts the offer At this time, the customer has declined all offers presented The customer has ***’s contact information should she change her mind and decide she would like to take advantage of the offer Dell will be happy to reopen the case in order to assist the customer further at that time Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: you lie to consumersYou do not inject Windows 10, you inject a recovery image of Windows Dell madeThis issue is not resolved because you continue to lieYour lies inconvenienced me to the point where I will be opening up a new complaint until this is rectifiedStop marketing Windows comes with your purchase if its installed with Dell junk wareThere are no disclosures anywhere indicating Dell is not required to give a copy of Windows You are the definition of a crook Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative attempted to contact the customer on multiple separate occasions However, they were only able to leave a message each time stating the purpose of the call and providing their direct contact informationWe remain ready to assist within the terms of his Limited Hardware Warranty should they elect to return our messages Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has emailed [redacted] that her issue has been resolved Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks a lot to Revdex.com, with your help, the business solve my problem quickly Regards, [redacted] **
Complaint: [redacted] I am rejecting this response because: I keep responding to their emails, but they continue to send me emails saying I'm not responding and my response email is attached to their emailAlso I have sent numerous email stating that I leave my house for work at 11am EST and that they must call me before that time in the morningBut for some reason they keep calling my home around to pmThey think this is some hind of a game and they are hoping I will give up and just go away Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate the customer had contacted Dell tech support due to a Latch on the Liquid Crystal Display (LCD) Lid being misaligned The system was sent to the Dell Depot for a possible repair Once received, the Depot had determined the computer housing hinge is broken; consequently this type of repair is not supported by the hardware warranty [redacted] has explained to the customer that accidental damage or “wear and tear” are not covered under the system hardware warranty therefore, he had to respectfully deny the customer’s request for a free out-of-warranty repair The customer must pay for the repair The original quote given to the customer was $plus tax for parts and labor However, in the interest of customer satisfaction, [redacted] has offered a one-time discount to the customer whereby he will only pay $plus tax for the parts and labor, but the customer has declined this offer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should change their mind and decide they would welcome assistance in this matter [redacted] will be happy to assist our customer Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate the work done to the computer Now that I have received it back in perfect working order, I am now willing to close this matter Thank you again Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed an onsite serviceOur records show that the onsite service was completed on July 29, Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] This matter was not "properly" addressedDell not only handled this matter in a lackadaisical method, but also fabricated the process in which they handled the matterDell even lied to the Revdex.com on how the process was handledWhen confronted with their complete and utter fabrications they simply say, "This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer system is out of warranty and he is welcome to contact our out of warranty department at ###-###-####" This company clearly does not want to help nor have they ever wanted to help and yet they keep saying I can contact them (which I have previously done at least eight times)This anonymous Dell representative did not even take the proper time to proofread their response! Why does Dell not address the lies they told instead? The next time I contact Dell will not be of assistance (because unfortunately they do not offer any) and I DO NOT need to be told what I can do from a corporation who deceives their customers and the Revdex.comOne must wonder if these same lies and deceitful practices would be told in front of a judgeI look forward to witnessing that possibility
Complaint: [redacted] I am rejecting this response because: They are tricking with wordsThey said they will send a somekind of replacement so I thought they were sending somekind of replacement parts or somethingelse that can make this situation betterBut they say its exchangement now How can I go through exchange while I cannot even go through return ? What are they listening to ? I feel like speaking to the wall They are totally not listening to me and my situationg I've been explainingI cannot understand their communication system I don't think they even read this compaintI feel like talking to the wall Regards, [redacted] ***
Dear Revdex.com,As I described before in my initial complaint description submitted to Revdex.com, emails and calls with DELL, the computer is experiencing consistent hardware failureIt is COMPLETELY that the company representative says there were no on-going or unresolved issues for almost a year from original invoice date, as I have called DELL many times and two dispatches were made with their repair depot.The wifi card has never been working since I have purchased the computerI was first told that it is a software problem during the call with DELL that was made when I just received the computerI really needed a computer at that moment, so I have always been using an external USB wifi adapter with the defective computer as well as consulting my computer expert friends regarding the problem at the same timeI have called the company regarding the problem when I was experiencing itThe other evidence I can submit proving consistent wifi card failure is two external USB wifi cards/adapters orders made for this computer on [redacted] on February 21, and September 19, I can send the complete order history and official WIFI adaptor and computer compatibility information if neededI have also spent about dollars for purchasing the external wifi cards I have to use with DELL’s defective computer, which should be reimbursed by the DELL.In addition to the consistent wifi card failureIn November 2016, I was also experiencing battery and charging problemsI called DELL customer support many times but they weren’t helpful in detecting or fix any problemsI had to bother my friend for his charger and debug by myselfDELL sent me a dispatch label sending the computer back to their repair depot on November 23, They returned my computer to a WRONG address although I have confirmed the correct address with them MANY timesThey weren’t able to fix the problem of the computer and sent the defective and dysfunctional computer back to meThe DELL customer service [redacted] wrote in email on December 9, 2016,” I do apologize that your system was still having the same issue after being sent to the facilityI see that you called in yesterday and you wanted to just return the systemWere you able to do so?”, which indicates my consistent efforts in pursuing an exchange or a return of the defective computer and NO effective repairs were made.They have always been kicking me around different departments instead of solving the problem [redacted] said,” I understand where you're coming fromHowever, I am from the Technical Support team so we only process parts replacement and service callsOur Customer Care is the only one that can help you with returning the system at this pointSorry,” in her email on December 9, When I contact customer service they kick me back to technical support without offering any help,”I regret to inform you that return is not an option as of now I request you to please check with Tech Support if they can process a replacement for your computer.”I was not able to set up a return and a repair with DELL until February because they have always been kicking me around different departments and wasting my timeI was also in Brazil and Argentina until late January, which can be proven by my entry and exit stamps issued by US government and the emails I sent to [redacted] I contacted Dell again when I come back from Argentina regarding the unresolved issue and customer support [redacted] promised that they are sure to fix the problems of the computer if I send it to repair again when I was requesting a return or an exchangeHowever, they weren’t able to fix the computer and it came back with more serious issues added: serious overheat and loud noiseI assume that DELL might have illegally replaced some of my computer’s good parts with refurbished and unqualified partsI could not trust the ability of their engineers because they do not even know how to use terminal commands to write windows system into a USB disk, which is an entry level skillI sent [redacted] four emails to follow up regarding that dispatch and the problems I have with the computerHe has replied to NONE of them.I urge the company to exchange this defective product to a functional computer, as a compensation for the time I have wasted, the stress and frustration I have experienced because of the defective product over the year and the money I have spent in purchasing external wifi cardsRegards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, the reason I did not make a verbal contact with the Dell representative assigned to this case is because I didn't feel it was necessary - remove my name from your marketing lists and any address containing my nameWhy should I have a continued conversation with someone from Dell? It further takes up more time than I should have to give Regards, [redacted]