Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has emailed [redacted] that her issue has been resolved Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and expectations for the terms of Dell’s Limited Hardware Warranty We regret any miscommunication which may have occurred and appreciate the feedback To have a definite start date that is equal for all Dell customers, warranty coverage for Dell computers begins on the date of invoice and Dell will not fluctuate commencement of warranty coverage based on the service level of shipment a customer selects, which can be “Next day” or “3-business day” with possible delays due to elements outside of Dell’s control Dell will not provide extra days of warranty coverage based on incorrect customer expectations Since the date of the submission, a Dell representative contacted the customer to discuss their concerns Our representative denied the request for extra days of warranty however, for customer satisfaction reasons, processed a $concession We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate the Dell representative [redacted] followed up with the customer by phone and emailWe ask that the customer follow up with the representative once they are available to discuss the situationPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that a return for order# [redacted] has been issuedOur representative made multiple attempts to reach Ms [redacted] ; however, has not been able to further discuss the contents of her correspondenceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because an indian representative calls me out of the blue at the inopportune times without first scheduling a date/time that would work best for me and leaves a voice message that is inaudible due to being extremely low in volume and spoken with a heavy accent I cannot understand Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication for a Dell order financed by Dell Financial Services We regret any dissatisfaction she may have experienced and appreciate the feedback Dell records do not support the customer’s description of the purchase in The original packages were reported to have arrived damaged so an exchange computer was sent to the customer Subsequently, the customer contacted Dell when the replacement computer was received and requested a return shipping label for the return of the original computer which was replaced Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Due to the purchase being more than one year ago, Dell cannot assist her with the request for a reduction of the fees and interest being requested by the third party collections agency It will be necessary for the customer to work with the agency to settle the debt We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:As you can see in the attachment of the email Dell sent me, they wanted us to mail the computer back with the box they never sentThen they lied in their recent response to Revdex.com and said they never said we could mail it backAnother example of the run around we have been gettingWe have responded to every email and callWe have spent time calling them and they make promises that have not been followed through withJust would like my son's computer to workWe planned on getting a second gaming computer for his twin brothers, but if we can't get anywhere, we will be purchasing elsewhere Regards, Keith U***
Complaint: [redacted] I am rejecting this response because: I am aware that the warranty is expiredThat is not the issue hereThe issue is that the replacement battery Dell provided me was near the end of usable life (taken from Dell's own Diagnostic Tool) It failed months later, and Dell refuses to take responsibility and do anything about itAlso concerning was my phone call with the Dell Advanced Support representativeHe said on the phone that he could have done something for me if I had contacted Dell within months of receiving the batteryWhen I informed him that it was less than months, he went back on his word and said it is actually monthsHe denied even saying he said months and told me "the customer is not always right"I do not appreciate Dell giving me an old battery as a replacement but appreciate even less being lied to on the phoneThis was quite a disturbing phone interaction with Dell Regards, [redacted] ***
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer confirmed the system is working as designed with part replacementThe customer does have the option to extend the warranty beyond one year but any further compensation is respectfully deniedAt this time Dell considers this issue closedSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur Dell representative [redacted] will be reaching out to Mr [redacted] we would like to point out the warranty type is mail in serviceThe representative made an exception to bring the system into the depot without any prior troubleshooting due to Mr [redacted] ’s refusal to do soWe do show parts were replaced and a hard drive reinstall was doneAt this time Mr [redacted] will need to troubleshoot with the representative in order to determine if this is hard ware related or softwarePlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has expedited the customer’s order and setup a return for the defective unit Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I find it strange and absurd that they find any and all excuses to do nothingdays now on one issue and not had it fixedtwice I have had a wireless card dispatch claim ( most likely fix) both times the call gets mysterious " disconnected" how convienant and the notes are tampered with as they don't reflect that at all it would seemthere seems to be delusion there that if they ignore the issue long enough it will fix itself ( not aware of any computer or electronic for that matter that fixes itself)several escallations of this issue all that happens is get email which is nothing more than a autoreply ( all they ever seem to do) and next day they close it as if by magic there email has fixed the issue if they do call from esallations as in past all they do is make excuses and hang up that also applies to supervisorscomplaints get ignored get told to shut up more or less as one supervisor stated to me "why am I wasting his time"others more or less yawn and i'm just talking to myself as usual straight days of people sitting silent on calls ashini hours minutes ( ended this morning), times day before and so on course they can careless and not bothered at all about that or anything that doesn't fit there needs or directivestrange how the blame is never on them as for the depot repair as stated before and to others they do nothing to fix issue and got my laptop back in worse condition than I sent it incourse they can careless about that and fail to mention that part as wellthey seem t be the only ones who find this all acceptable as I don't find this acceptable at allisn't also odd how they seem to have repeated responses each time?perhaps if they actually treated us with some sort of courtousy and respect they would be having these issues and actually do there job for onebe nice if weren't treated like garbage find it disturbing that such treatment and actions is allowed but how dare I expect help!!!!!!!!!!guess that trouble shooting there doing while silent for hours ( according to supervisors that is what he said there doing while silent) really fixes something or they sleeping?but than again rather sad when they ask me for help and don't seem to understand much if anything course they will never admit that or any type of accountability issue not fixed yetodd how [redacted] has dispeared from this as well what help he was not! Regards, [redacted] ***
Dear Revdex.com, Dell representative, ***, is attempting again to reach the customer by phone and email; however to date the customer has not been available his remaining concernsWe remain available to assist the customerPlease have the customer contact the representative by email at ***_***@Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks a lot to Revdex.com, with your help, the business solve my problem quickly Regards, [redacted] **
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative explained the terms and conditions of sale [redacted] Please note that as a gesture of goodwill and in the interest of customer satisfaction, our representative processed a partial account credit for order# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: This computer is still having issues staying connected to the internet and also getting error messages that windows has stopped workingThis computer is a piece of junk, a lemonI want to talk to an American in America from the Corporate Office In Texas and all I get are calls from people who can not speak very good English and I refuse to talk to themA company that does not have a "TRUE" Corporate Office and a "TRUE" phone number that you can call needs to be investigatedAll the numbers listed on the internet go to the same automated response and are NOT "TRUE" corporate Office phone numbers, how can a company doing business this way even be allowed to sell any items in the USA Every time someone calls me they are from India!!!! Also after I talk to anyone the last few times they have, and also taken remote control of my computer "to fix so they say", I end up with more problems, and then I have been getting calls from anonymous phone numbers (scam calls) telling me they are from Windows wanting to fix my computerThey are foreign speaking people and sound just like the ones from Dell who do have my phone number and much of my personal informationI do not believe they can be trusted at allI have reported these phone numbers and calls online to the FTC I want to speak to a American person in America! I also want this computer replaced, it is a lemon and has had many issues since purchased less than yrs agoWindows complete system restores, motherboard replacements, wireless card replacements, DVD/CD drive replacement, CPU fan replacementI am the only one to use this computer, there are no children in my home to play on it and break any thingI should not have all of these issues for a less than yr old computer, Dell fixes with refurbished parts is one reason things keep breakingThere is NO issue with my internet service, Comcast has been out here again, its not my service, it is the computerI have read many of the customer complaints online over 5,of them!!! Someone needs to really do something about the way Dell does business or STOP letting them sell in the USAI want this computer replaced, I am so sick and tired of dealing with this stuff, its always something! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: They are tricking with wordsThey said they will send a somekind of replacement so I thought they were sending somekind of replacement parts or somethingelse that can make this situation betterBut they say its exchangement now How can I go through exchange while I cannot even go through return ? What are they listening to ? I feel like speaking to the wall They are totally not listening to me and my situationg I've been explainingI cannot understand their communication system I don't think they even read this compaintI feel like talking to the wall Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell would be unable to offer an open-ended concession as the customer requested As previously indicated, additional time for the warranty to be extended is not an option Our representative, for customer satisfaction reasons, offered a discount toward a future order so that the customer could extend his warranty coverage beyond what he currently has The concession offered can be used at the customer’s discretion however we will not extend the offer for a concession for an unlimited time As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate the work done to the computer Now that I have received it back in perfect working order, I am now willing to close this matter Thank you again Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell as a follto our prior response regarding the complaint of Mr [redacted] received in our officeMr [redacted] expressed dissatisfaction with communication and processing expectations for a refund for an order that shipped but was returned to DellWe regret any dissatisfaction he may have experienced and appreciate the feedback providedSince the date of our last response, a Dell representative has remained engaged with Mr [redacted] and a refund for $has since posted to his Dell accountOur representative followed up to provide an update to Mr [redacted] and he should see the refund reflected on his next monthly billing statementHe may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matterSincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has emailed [redacted] that her issue has been resolved Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and expectations for the terms of Dell’s Limited Hardware Warranty We regret any miscommunication which may have occurred and appreciate the feedback To have a definite start date that is equal for all Dell customers, warranty coverage for Dell computers begins on the date of invoice and Dell will not fluctuate commencement of warranty coverage based on the service level of shipment a customer selects, which can be “Next day” or “3-business day” with possible delays due to elements outside of Dell’s control Dell will not provide extra days of warranty coverage based on incorrect customer expectations Since the date of the submission, a Dell representative contacted the customer to discuss their concerns Our representative denied the request for extra days of warranty however, for customer satisfaction reasons, processed a $concession We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate the Dell representative [redacted] followed up with the customer by phone and emailWe ask that the customer follow up with the representative once they are available to discuss the situationPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that a return for order# [redacted] has been issuedOur representative made multiple attempts to reach Ms [redacted] ; however, has not been able to further discuss the contents of her correspondenceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because an indian representative calls me out of the blue at the inopportune times without first scheduling a date/time that would work best for me and leaves a voice message that is inaudible due to being extremely low in volume and spoken with a heavy accent I cannot understand Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication for a Dell order financed by Dell Financial Services We regret any dissatisfaction she may have experienced and appreciate the feedback Dell records do not support the customer’s description of the purchase in The original packages were reported to have arrived damaged so an exchange computer was sent to the customer Subsequently, the customer contacted Dell when the replacement computer was received and requested a return shipping label for the return of the original computer which was replaced Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Due to the purchase being more than one year ago, Dell cannot assist her with the request for a reduction of the fees and interest being requested by the third party collections agency It will be necessary for the customer to work with the agency to settle the debt We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:As you can see in the attachment of the email Dell sent me, they wanted us to mail the computer back with the box they never sentThen they lied in their recent response to Revdex.com and said they never said we could mail it backAnother example of the run around we have been gettingWe have responded to every email and callWe have spent time calling them and they make promises that have not been followed through withJust would like my son's computer to workWe planned on getting a second gaming computer for his twin brothers, but if we can't get anywhere, we will be purchasing elsewhere Regards, Keith U***
Complaint: [redacted] I am rejecting this response because: I am aware that the warranty is expiredThat is not the issue hereThe issue is that the replacement battery Dell provided me was near the end of usable life (taken from Dell's own Diagnostic Tool) It failed months later, and Dell refuses to take responsibility and do anything about itAlso concerning was my phone call with the Dell Advanced Support representativeHe said on the phone that he could have done something for me if I had contacted Dell within months of receiving the batteryWhen I informed him that it was less than months, he went back on his word and said it is actually monthsHe denied even saying he said months and told me "the customer is not always right"I do not appreciate Dell giving me an old battery as a replacement but appreciate even less being lied to on the phoneThis was quite a disturbing phone interaction with Dell Regards, [redacted] ***
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer confirmed the system is working as designed with part replacementThe customer does have the option to extend the warranty beyond one year but any further compensation is respectfully deniedAt this time Dell considers this issue closedSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur Dell representative [redacted] will be reaching out to Mr [redacted] we would like to point out the warranty type is mail in serviceThe representative made an exception to bring the system into the depot without any prior troubleshooting due to Mr [redacted] ’s refusal to do soWe do show parts were replaced and a hard drive reinstall was doneAt this time Mr [redacted] will need to troubleshoot with the representative in order to determine if this is hard ware related or softwarePlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has expedited the customer’s order and setup a return for the defective unit Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I find it strange and absurd that they find any and all excuses to do nothingdays now on one issue and not had it fixedtwice I have had a wireless card dispatch claim ( most likely fix) both times the call gets mysterious " disconnected" how convienant and the notes are tampered with as they don't reflect that at all it would seemthere seems to be delusion there that if they ignore the issue long enough it will fix itself ( not aware of any computer or electronic for that matter that fixes itself)several escallations of this issue all that happens is get email which is nothing more than a autoreply ( all they ever seem to do) and next day they close it as if by magic there email has fixed the issue if they do call from esallations as in past all they do is make excuses and hang up that also applies to supervisorscomplaints get ignored get told to shut up more or less as one supervisor stated to me "why am I wasting his time"others more or less yawn and i'm just talking to myself as usual straight days of people sitting silent on calls ashini hours minutes ( ended this morning), times day before and so on course they can careless and not bothered at all about that or anything that doesn't fit there needs or directivestrange how the blame is never on them as for the depot repair as stated before and to others they do nothing to fix issue and got my laptop back in worse condition than I sent it incourse they can careless about that and fail to mention that part as wellthey seem t be the only ones who find this all acceptable as I don't find this acceptable at allisn't also odd how they seem to have repeated responses each time?perhaps if they actually treated us with some sort of courtousy and respect they would be having these issues and actually do there job for onebe nice if weren't treated like garbage find it disturbing that such treatment and actions is allowed but how dare I expect help!!!!!!!!!!guess that trouble shooting there doing while silent for hours ( according to supervisors that is what he said there doing while silent) really fixes something or they sleeping?but than again rather sad when they ask me for help and don't seem to understand much if anything course they will never admit that or any type of accountability issue not fixed yetodd how [redacted] has dispeared from this as well what help he was not! Regards, [redacted] ***
Dear Revdex.com, Dell representative, ***, is attempting again to reach the customer by phone and email; however to date the customer has not been available his remaining concernsWe remain available to assist the customerPlease have the customer contact the representative by email at ***_***@Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks a lot to Revdex.com, with your help, the business solve my problem quickly Regards, [redacted] **
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative explained the terms and conditions of sale [redacted] Please note that as a gesture of goodwill and in the interest of customer satisfaction, our representative processed a partial account credit for order# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: This computer is still having issues staying connected to the internet and also getting error messages that windows has stopped workingThis computer is a piece of junk, a lemonI want to talk to an American in America from the Corporate Office In Texas and all I get are calls from people who can not speak very good English and I refuse to talk to themA company that does not have a "TRUE" Corporate Office and a "TRUE" phone number that you can call needs to be investigatedAll the numbers listed on the internet go to the same automated response and are NOT "TRUE" corporate Office phone numbers, how can a company doing business this way even be allowed to sell any items in the USA Every time someone calls me they are from India!!!! Also after I talk to anyone the last few times they have, and also taken remote control of my computer "to fix so they say", I end up with more problems, and then I have been getting calls from anonymous phone numbers (scam calls) telling me they are from Windows wanting to fix my computerThey are foreign speaking people and sound just like the ones from Dell who do have my phone number and much of my personal informationI do not believe they can be trusted at allI have reported these phone numbers and calls online to the FTC I want to speak to a American person in America! I also want this computer replaced, it is a lemon and has had many issues since purchased less than yrs agoWindows complete system restores, motherboard replacements, wireless card replacements, DVD/CD drive replacement, CPU fan replacementI am the only one to use this computer, there are no children in my home to play on it and break any thingI should not have all of these issues for a less than yr old computer, Dell fixes with refurbished parts is one reason things keep breakingThere is NO issue with my internet service, Comcast has been out here again, its not my service, it is the computerI have read many of the customer complaints online over 5,of them!!! Someone needs to really do something about the way Dell does business or STOP letting them sell in the USAI want this computer replaced, I am so sick and tired of dealing with this stuff, its always something! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: They are tricking with wordsThey said they will send a somekind of replacement so I thought they were sending somekind of replacement parts or somethingelse that can make this situation betterBut they say its exchangement now How can I go through exchange while I cannot even go through return ? What are they listening to ? I feel like speaking to the wall They are totally not listening to me and my situationg I've been explainingI cannot understand their communication system I don't think they even read this compaintI feel like talking to the wall Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell would be unable to offer an open-ended concession as the customer requested As previously indicated, additional time for the warranty to be extended is not an option Our representative, for customer satisfaction reasons, offered a discount toward a future order so that the customer could extend his warranty coverage beyond what he currently has The concession offered can be used at the customer’s discretion however we will not extend the offer for a concession for an unlimited time As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate the work done to the computer Now that I have received it back in perfect working order, I am now willing to close this matter Thank you again Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell as a follto our prior response regarding the complaint of Mr [redacted] received in our officeMr [redacted] expressed dissatisfaction with communication and processing expectations for a refund for an order that shipped but was returned to DellWe regret any dissatisfaction he may have experienced and appreciate the feedback providedSince the date of our last response, a Dell representative has remained engaged with Mr [redacted] and a refund for $has since posted to his Dell accountOur representative followed up to provide an update to Mr [redacted] and he should see the refund reflected on his next monthly billing statementHe may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matterSincerely, Advanced Resolution Group [redacted] Dell Inc