Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms & conditions of sale and limited hardware warranty However, as a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsDue to parts availability issues, our representative processed a replacement unit, which was delivered on November 18, under FedEx tracking number [redacted] Furthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative also processed a partial account credit and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I did call in December and was told by a Dell customer service representative that my warranty was expired and would have to purchase an extended warranty for $to have my laptop, which was actually still under warranty, repaired Of NO FAULT OF MINE was I given information, and I do not appreciate being called a liar as I can prove I called Dell Customer Service BEFORE my warranty expired I am not in the habit of making up stories, and I certainly do want a refund as I was LIED to by Dell's customer service representative Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and explained that promotions change on a daily basisThe customer’s order could not be completed due to an export compliance issue which has been explained and the form provided to the customerThe customer has refused to submit the completed form unless Dell agrees to a large discount on an order which we have respectfully declinedExport Compliance guidelines are not determined by Dell these are Federal guidelines that all companies must followWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative confirmed that the outstanding technical issues with his Dell system have been addressed to his satisfactionPlease note that Mr [redacted] considers this matter closed and does not require further assistanceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants unwanted telephone calls to stop We regret any dissatisfaction he may have experienced and appreciate the feedback provided We are aware that unauthorized callers are using the Dell company name and those of our business partners to potentially coerce customers into making fraudulent payments in return for unsolicited support This is recognized as an on-going industry wide issue when unsolicited support calls come from individuals using a variety of company names (Dell and Microsoft being two of the most commonly used) Since the date of the complaint, a Dell representative contacted the customer and requested information to assist us in our investigation Should the customer need further assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a product return for order# [redacted] Our records show that the credit has been posted to the original form of payment, which should reflect on her next billing statementOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative continues to stay in contact with the customer and provided additional information which is attached: Sony Website as of May 20, Sony Creative Software has sold the majority of its product to MAGIX softwareAny support needs the customer may contact [redacted] Our representative provided their contact information and will remain available to assist should the customer need follow up assistance in this matterSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Adolfo H [redacted] Our representative has been in contact with the customer and return for credit was dispatchedOur records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative, ***, has attempted to contact ***, however; [redacted] has not responded to multiple attempts [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been instrumental in assisting the customer by providing her with the Xbox extra controller missing from her Black Friday promotional order This controller order has been delivered to Ms [redacted] We certainly do apologize for any inconvenience or frustration this matter may have caused the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative contacted the customer and, per the terms and conditions of the Dell Limited Warranty, respectfully denied the request for a refund, however; onsite service was offered and dispatchedService has been delayed at the customer’s request and our representative will remain engaged to provide assistance while the service is completedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a system exchange to replace the lost computer Our representative followed up with the customer to confirm receipt of the replacement computer sent by Dell The customer may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and our records indicate the customer has been provided a refund for both orders Our representative provided an update to the customer and we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and, for customer satisfaction reasons, processed a Return Authorization A full refund has since posted to the customer’s Dell account and will be refunded to the original form of payment and should be reflected on the next monthly billing statement The customer may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative had the system brought into the depot for repairThe representative followed up and confirmed receiptThe representative can be reached at email [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: This has not been 100% completedI have not been given any accounting of the credits which is not reconciled by DellI have invoices that were not credited properly for instance if I paid $1,per unit I only received $per unitWhat a mess this is for me Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Customer expressed dissatisfaction with Dell service and support and wants a product replacementWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms and conditions of the Limited Hardware WarrantyHowever, as a gesture of goodwill and in the interest of customer satisfaction, a product replacement was processedOur records indicate that the replacement unit was delivered to the customer on February 8, under *** Tracking number [redacted] Our representative also followto confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting [redacted] , or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me despite the herculian effort it took to get Dell to do the right thing Regards, [redacted]
Complaint: [redacted] I accept the business's response that they have contacted me about resolution of the issues They have also confirmed that the refund will be processed soon However, I would like to keep this complaint open until the refund has been fully processedThis is due to Dell's prior unfulfilled promises that a refund would be issued, after which the complaint was closed and we were not actually given a refund However, we are hopeful that we will get the refund this time Rep [redacted] has been very helpful Regards, [redacted] ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms & conditions of sale and limited hardware warranty However, as a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsDue to parts availability issues, our representative processed a replacement unit, which was delivered on November 18, under FedEx tracking number [redacted] Furthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative also processed a partial account credit and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I did call in December and was told by a Dell customer service representative that my warranty was expired and would have to purchase an extended warranty for $to have my laptop, which was actually still under warranty, repaired Of NO FAULT OF MINE was I given information, and I do not appreciate being called a liar as I can prove I called Dell Customer Service BEFORE my warranty expired I am not in the habit of making up stories, and I certainly do want a refund as I was LIED to by Dell's customer service representative Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and explained that promotions change on a daily basisThe customer’s order could not be completed due to an export compliance issue which has been explained and the form provided to the customerThe customer has refused to submit the completed form unless Dell agrees to a large discount on an order which we have respectfully declinedExport Compliance guidelines are not determined by Dell these are Federal guidelines that all companies must followWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative confirmed that the outstanding technical issues with his Dell system have been addressed to his satisfactionPlease note that Mr [redacted] considers this matter closed and does not require further assistanceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants unwanted telephone calls to stop We regret any dissatisfaction he may have experienced and appreciate the feedback provided We are aware that unauthorized callers are using the Dell company name and those of our business partners to potentially coerce customers into making fraudulent payments in return for unsolicited support This is recognized as an on-going industry wide issue when unsolicited support calls come from individuals using a variety of company names (Dell and Microsoft being two of the most commonly used) Since the date of the complaint, a Dell representative contacted the customer and requested information to assist us in our investigation Should the customer need further assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a product return for order# [redacted] Our records show that the credit has been posted to the original form of payment, which should reflect on her next billing statementOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative continues to stay in contact with the customer and provided additional information which is attached: Sony Website as of May 20, Sony Creative Software has sold the majority of its product to MAGIX softwareAny support needs the customer may contact [redacted] Our representative provided their contact information and will remain available to assist should the customer need follow up assistance in this matterSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Adolfo H [redacted] Our representative has been in contact with the customer and return for credit was dispatchedOur records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative, ***, has attempted to contact ***, however; [redacted] has not responded to multiple attempts [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been instrumental in assisting the customer by providing her with the Xbox extra controller missing from her Black Friday promotional order This controller order has been delivered to Ms [redacted] We certainly do apologize for any inconvenience or frustration this matter may have caused the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative contacted the customer and, per the terms and conditions of the Dell Limited Warranty, respectfully denied the request for a refund, however; onsite service was offered and dispatchedService has been delayed at the customer’s request and our representative will remain engaged to provide assistance while the service is completedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a system exchange to replace the lost computer Our representative followed up with the customer to confirm receipt of the replacement computer sent by Dell The customer may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and our records indicate the customer has been provided a refund for both orders Our representative provided an update to the customer and we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and, for customer satisfaction reasons, processed a Return Authorization A full refund has since posted to the customer’s Dell account and will be refunded to the original form of payment and should be reflected on the next monthly billing statement The customer may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative had the system brought into the depot for repairThe representative followed up and confirmed receiptThe representative can be reached at email [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: This has not been 100% completedI have not been given any accounting of the credits which is not reconciled by DellI have invoices that were not credited properly for instance if I paid $1,per unit I only received $per unitWhat a mess this is for me Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Customer expressed dissatisfaction with Dell service and support and wants a product replacementWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms and conditions of the Limited Hardware WarrantyHowever, as a gesture of goodwill and in the interest of customer satisfaction, a product replacement was processedOur records indicate that the replacement unit was delivered to the customer on February 8, under *** Tracking number [redacted] Our representative also followto confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting [redacted] , or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me despite the herculian effort it took to get Dell to do the right thing Regards, [redacted]
Complaint: [redacted] I accept the business's response that they have contacted me about resolution of the issues They have also confirmed that the refund will be processed soon However, I would like to keep this complaint open until the refund has been fully processedThis is due to Dell's prior unfulfilled promises that a refund would be issued, after which the complaint was closed and we were not actually given a refund However, we are hopeful that we will get the refund this time Rep [redacted] has been very helpful Regards, [redacted] ***