Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that the 4TB Hard Drive on order# [redacted] was being delayed due to product availability issues; therefore, a cancellation and release of funds has been processed as requested by Mr***We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me despite the herculian effort it took to get Dell to do the right thing Regards, [redacted]
Complaint: [redacted] I am rejecting this response because they have done nothing to address my initial issueThey refuse to acknowledge the shoddy treatment of a long time customer and they have offered nothing substantial to make up for my lost time Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist with the refund Our representative confirmed that a full refund has posted to the customer’s account and he should see that reflected on his next billing statement The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for gift cards used for Dell orders which were cancelled We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer and assisted with reinstating the gift card funds which appears to have resolved the issue We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I did not 'deny' solutions offered until recently due to the months I have had back and forth discussions and 'quick-fix' options from the company At this point the only reason I would prefer to have a refund is because someone has already been out to replace the hard drive and it did not work due to ANOTHER faulty piece of equipment from Dell (the NEW hard drive was DOA as previously stated in my prior complaint) With this happening on top of exhausting all tech support options via phone conversations, it has given me good reason to not be very trusting that no matter what they do to "fix" this device I will have issues I was simply trying to run a business myself with a computer that I thought was made by a well reputable company and ended up losing customers due to having so many issues over the time frame of owning it Yes, asking for a refund is outside of their day policy but the issues I've had with this computer were NOT outside of that window I feel Dell has been extremely unaccommodating during this ordeal and the gentleman that they are saying I need to reach out to is the one I have spoke with ( [redacted] ) and he has been extremely rude to me I am not asking for a refund for no reason, I was sold a faulty device, that was made by Dell (even though I purchased this at [redacted] ***) and have been more than willing to try all options until I ended up with a completely dead piece of equipment At this point I am just beyond tired of all of it and no person should have to go through this with a company that swears their customer satisfaction is their top priority, especially beings that I have been beyond cooperative for such a long period of time having constant issues Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a system exchange to replace the lost computer Our representative followed up with the customer to confirm receipt of the replacement computer sent by Dell The customer may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative Sreejith is attempting to reach the customer by phone and emailWe ask that the customer follow by emailing the representative at [email protected], Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms & conditions of sale and limited hardware warranty However, as a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative, ***, has attempted to contact ***, however; [redacted] has not responded to multiple attempts [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative confirmed that the outstanding technical issues with his Dell system have been addressed to his satisfactionPlease note that Mr [redacted] considers this matter closed and does not require further assistanceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell did not seem even a bit trying to resolve the issueThe agents reply was just saying sorry and not to get the issue resolved The delivery date was pushed back two more time and by days, all the time the website showing immediate shippingSo total advertising on Dell's part10% discount offered to me was on regular prices, not anywhere close to Black Friday pricingI have been punished for purchasing at Dell instead of other retailers who offered the same priceNow I have lost money buying at regular price because of Dell's unethical advertising practiceI would not buy again from DellThere is also a message popping up on my Oder status as a shown in the attachment, about an FTC compliance to accept order delay without which the order would be cancelledYou don't even get an email about itThis seems to an illegal attempt to cancel orders for dell's faultI will take it up with FTC separately Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Customer expressed dissatisfaction with Dell service and support and wants a product replacementWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms and conditions of the Limited Hardware WarrantyHowever, as a gesture of goodwill and in the interest of customer satisfaction, a product replacement was processedOur records indicate that the replacement unit was delivered to the customer on February 8, under *** Tracking number [redacted] Our representative also followto confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting [redacted] , or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Adolfo H [redacted] Our representative has been in contact with the customer and return for credit was dispatchedOur records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsDue to parts availability issues, our representative processed a replacement unit, which was delivered on November 18, under FedEx tracking number [redacted] Furthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative also processed a partial account credit and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative continues to stay in contact with the customer and provided additional information which is attached: Sony Website as of May 20, Sony Creative Software has sold the majority of its product to MAGIX softwareAny support needs the customer may contact [redacted] Our representative provided their contact information and will remain available to assist should the customer need follow up assistance in this matterSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a product return for order# [redacted] Our records show that the credit has been posted to the original form of payment, which should reflect on her next billing statementOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has contacted the customer and dispatched depot serviceWe are awaiting receipt of the system and our representative will remain engaged while the issue is resolvedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: This has not been 100% completedI have not been given any accounting of the credits which is not reconciled by DellI have invoices that were not credited properly for instance if I paid $1,per unit I only received $per unitWhat a mess this is for me Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that the 4TB Hard Drive on order# [redacted] was being delayed due to product availability issues; therefore, a cancellation and release of funds has been processed as requested by Mr***We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me despite the herculian effort it took to get Dell to do the right thing Regards, [redacted]
Complaint: [redacted] I am rejecting this response because they have done nothing to address my initial issueThey refuse to acknowledge the shoddy treatment of a long time customer and they have offered nothing substantial to make up for my lost time Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist with the refund Our representative confirmed that a full refund has posted to the customer’s account and he should see that reflected on his next billing statement The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for gift cards used for Dell orders which were cancelled We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer and assisted with reinstating the gift card funds which appears to have resolved the issue We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I did not 'deny' solutions offered until recently due to the months I have had back and forth discussions and 'quick-fix' options from the company At this point the only reason I would prefer to have a refund is because someone has already been out to replace the hard drive and it did not work due to ANOTHER faulty piece of equipment from Dell (the NEW hard drive was DOA as previously stated in my prior complaint) With this happening on top of exhausting all tech support options via phone conversations, it has given me good reason to not be very trusting that no matter what they do to "fix" this device I will have issues I was simply trying to run a business myself with a computer that I thought was made by a well reputable company and ended up losing customers due to having so many issues over the time frame of owning it Yes, asking for a refund is outside of their day policy but the issues I've had with this computer were NOT outside of that window I feel Dell has been extremely unaccommodating during this ordeal and the gentleman that they are saying I need to reach out to is the one I have spoke with ( [redacted] ) and he has been extremely rude to me I am not asking for a refund for no reason, I was sold a faulty device, that was made by Dell (even though I purchased this at [redacted] ***) and have been more than willing to try all options until I ended up with a completely dead piece of equipment At this point I am just beyond tired of all of it and no person should have to go through this with a company that swears their customer satisfaction is their top priority, especially beings that I have been beyond cooperative for such a long period of time having constant issues Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a system exchange to replace the lost computer Our representative followed up with the customer to confirm receipt of the replacement computer sent by Dell The customer may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative Sreejith is attempting to reach the customer by phone and emailWe ask that the customer follow by emailing the representative at [email protected], Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms & conditions of sale and limited hardware warranty However, as a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for a copy of [redacted] ’s letterOur representative has attempted to contact him and discuss the correspondence
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative, ***, has attempted to contact ***, however; [redacted] has not responded to multiple attempts [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative confirmed that the outstanding technical issues with his Dell system have been addressed to his satisfactionPlease note that Mr [redacted] considers this matter closed and does not require further assistanceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell did not seem even a bit trying to resolve the issueThe agents reply was just saying sorry and not to get the issue resolved The delivery date was pushed back two more time and by days, all the time the website showing immediate shippingSo total advertising on Dell's part10% discount offered to me was on regular prices, not anywhere close to Black Friday pricingI have been punished for purchasing at Dell instead of other retailers who offered the same priceNow I have lost money buying at regular price because of Dell's unethical advertising practiceI would not buy again from DellThere is also a message popping up on my Oder status as a shown in the attachment, about an FTC compliance to accept order delay without which the order would be cancelledYou don't even get an email about itThis seems to an illegal attempt to cancel orders for dell's faultI will take it up with FTC separately Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Customer expressed dissatisfaction with Dell service and support and wants a product replacementWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms and conditions of the Limited Hardware WarrantyHowever, as a gesture of goodwill and in the interest of customer satisfaction, a product replacement was processedOur records indicate that the replacement unit was delivered to the customer on February 8, under *** Tracking number [redacted] Our representative also followto confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting [redacted] , or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Adolfo H [redacted] Our representative has been in contact with the customer and return for credit was dispatchedOur records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsDue to parts availability issues, our representative processed a replacement unit, which was delivered on November 18, under FedEx tracking number [redacted] Furthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative also processed a partial account credit and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative continues to stay in contact with the customer and provided additional information which is attached: Sony Website as of May 20, Sony Creative Software has sold the majority of its product to MAGIX softwareAny support needs the customer may contact [redacted] Our representative provided their contact information and will remain available to assist should the customer need follow up assistance in this matterSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a product return for order# [redacted] Our records show that the credit has been posted to the original form of payment, which should reflect on her next billing statementOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has contacted the customer and dispatched depot serviceWe are awaiting receipt of the system and our representative will remain engaged while the issue is resolvedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: This has not been 100% completedI have not been given any accounting of the credits which is not reconciled by DellI have invoices that were not credited properly for instance if I paid $1,per unit I only received $per unitWhat a mess this is for me Regards, [redacted] ***