Today’s Date: 03/17/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your [redacted] by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell had repaired the customer’s computer per the Terms and Conditions of the hardware warranty However, since the customer had expressed a lack of confidence in the equipment and had asked Dell to replace the computer for her, [redacted] , in the interest of customer satisfaction, and in an effort to improve the customer experience, has authorized a reconditioned system exchange Dell uses both new and reconditioned parts when repairing a system or if that system needs to be replaced This is an accepted industry practice and not solely a Dell policy The customer has received the replacement system Additionally, [redacted] has made certain the customer’s computer warranty expiration date has been updated to reflect the correct date, based on the customer’s proof of purchase date We certainly do apologize for any difficulties the customer may have encountered during this transaction We appreciate the customer and the Revdex.com for bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Today’s Date: 02/18/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued technical concernsAt this time the agent has addressed those concerns as confirmed by the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response Since the date of the submission, a Dell representative has attempted multiple times to contact the customer to discuss her concerns Dell records indicate a refund for $posted to the customer’s Dell account on February 13, She should see that reflected on her next billing statement Per the customer’s stated request, no further attempt will be made to reach the customer regarding this case The customer may contact our representative at [redacted] @Dell.com should she need any further assistance regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been in contact with the customer regarding their concerns [redacted] has apologized for any disappointment or inconvenience this matter may have caused Mr [redacted] The representative made clear to our customer that we understand it is discouraging for our customers when we are unable to meet the supply and demand of a particular promotion The promotion Mr [redacted] is referring generated a tremendous volume of customers at the launch; far exceeding our expectations, ultimately selling out quite quickly This is the very reason why Dell has a disclaimer on our website which informs potential customers, prices and promotions are subject to change without noticePlease ask the customer to contact [redacted] directly by email at: [redacted] @Dell.com if he should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Referencing complaint ID [redacted] that was filed on 12/and closed on 12/15/with the understanding that Dell would complete two actions as a part of the complaint settlementI have received the refund of $69.55, but I have not received the gift card that was promised to be delivered days after the product shipment date of 11/Dell representative [redacted] [redacted] @dell.com indicated by email on 12/that the gift card would be delivered days after the product shipment date of 11/Dell representative [redacted] indicated by email on 12/that the gift card would be delivered 5-business days from that dateNo gift card has been received.Deliver the 5% incentive (subsequently determined to be a gift card) that was a part of the original sale offer and was agreed to by Dell in the settlement of the prior complaint Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dell suggests I can "transfer ownership" however I purchased this monitor brand new from [redacted] *** They expect me to somehow know what information they have for the "original owner" I didn't elect not to transfer ownership, it is literally impossible for me to transfer ownership They say I need to provide the name and address, I asked how exactly I'm supposed to know the name and address they have on file when I purchased the item brand new This response is absolutely misleading and is unethical Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants the product servicedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Warranty and processed an onsite serviceOur records indicate that the service was completed on February 12, Should Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting [redacted] , or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Our records indicate that Dell representative [redacted] has been in contact with the customer in regards to this situationThe representative has offered to send an onsite tech to replace parts or bring the system into the depotAt this time the representative is waiting for the onsite to be completed and will continue to work with the customer until confirmed resolution is in placePlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAgain, thank you so much for your helpI have no doubt that I would still be waiting for a refund, had the Revdex.com not gotten involved Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided the customer a refund that will appear in their next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Today’s Date: 12/09/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] A [redacted] , to address the contents of their correspondenceThe customer states a price was incorrectly quotedWe ask the customer contact the representative at [redacted] @Dell.com should there still be questions and concerns in this matter to have them addressed Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted him and dispatched onsite serviceMr [redacted] has rescheduled the service date and will contact [redacted] if the issues are not resolved [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
A Dell representative is continuing to work with ** [redacted] to achieve an amicable resolution for his concernsPlease have him contact our representative directly by e-mail at [redacted] to confirm resolution
A Dell representative is still attempting to address the customer’s concerns to reach final resolution Our agent remains engaged and the customer may contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer repaired at the Dell repair depot Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, A Dell representative [redacted] contacted the customer with regard to their concerns and explained that Dell’s Terms and Conditions of Sale dictate that a return for credit is limited to the first twenty-one (21) days from the invoice date, and that such hardware items would be subject to the available remedies under the applicable hardware warranty thereafterTo distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to rendering onsite serviceThe customer declined the assistance based on our representative’s geographical locationShould she reconsider and agree to troubleshoot, she may contact Dell’s technical support representatives at ###-###-####Alternatively, should she want assistance from the representative assigned to assist with her submission, we ask that she contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the mediocre response made by the business in reference to complaint ID [redacted] I printed the packing slip from the offered link and accept their lackluster apology Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Under Implied Warranty of Merchantability, related to the Uniform Commercial Code, customers can expect a warranty repair done within a reasonable time period if matters are under the manufacturer's controlDell providing me with a computer of lesser value was within Dell's control, and subsequent processing two months after the computer was physically returned was not an acceptable resolution due to the need for a portable computer for my livelyhoodAs I have incurred costs aquiring a replacement computer I will continue to reject the replacement offer and request refund Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by E [redacted] Our representative, [redacted] , has attempted to contact the customer, however; they have not responded to multiple attempts [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Today’s Date: 03/17/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your [redacted] by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell had repaired the customer’s computer per the Terms and Conditions of the hardware warranty However, since the customer had expressed a lack of confidence in the equipment and had asked Dell to replace the computer for her, [redacted] , in the interest of customer satisfaction, and in an effort to improve the customer experience, has authorized a reconditioned system exchange Dell uses both new and reconditioned parts when repairing a system or if that system needs to be replaced This is an accepted industry practice and not solely a Dell policy The customer has received the replacement system Additionally, [redacted] has made certain the customer’s computer warranty expiration date has been updated to reflect the correct date, based on the customer’s proof of purchase date We certainly do apologize for any difficulties the customer may have encountered during this transaction We appreciate the customer and the Revdex.com for bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Today’s Date: 02/18/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued technical concernsAt this time the agent has addressed those concerns as confirmed by the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response Since the date of the submission, a Dell representative has attempted multiple times to contact the customer to discuss her concerns Dell records indicate a refund for $posted to the customer’s Dell account on February 13, She should see that reflected on her next billing statement Per the customer’s stated request, no further attempt will be made to reach the customer regarding this case The customer may contact our representative at [redacted] @Dell.com should she need any further assistance regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been in contact with the customer regarding their concerns [redacted] has apologized for any disappointment or inconvenience this matter may have caused Mr [redacted] The representative made clear to our customer that we understand it is discouraging for our customers when we are unable to meet the supply and demand of a particular promotion The promotion Mr [redacted] is referring generated a tremendous volume of customers at the launch; far exceeding our expectations, ultimately selling out quite quickly This is the very reason why Dell has a disclaimer on our website which informs potential customers, prices and promotions are subject to change without noticePlease ask the customer to contact [redacted] directly by email at: [redacted] @Dell.com if he should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Referencing complaint ID [redacted] that was filed on 12/and closed on 12/15/with the understanding that Dell would complete two actions as a part of the complaint settlementI have received the refund of $69.55, but I have not received the gift card that was promised to be delivered days after the product shipment date of 11/Dell representative [redacted] [redacted] @dell.com indicated by email on 12/that the gift card would be delivered days after the product shipment date of 11/Dell representative [redacted] indicated by email on 12/that the gift card would be delivered 5-business days from that dateNo gift card has been received.Deliver the 5% incentive (subsequently determined to be a gift card) that was a part of the original sale offer and was agreed to by Dell in the settlement of the prior complaint Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dell suggests I can "transfer ownership" however I purchased this monitor brand new from [redacted] *** They expect me to somehow know what information they have for the "original owner" I didn't elect not to transfer ownership, it is literally impossible for me to transfer ownership They say I need to provide the name and address, I asked how exactly I'm supposed to know the name and address they have on file when I purchased the item brand new This response is absolutely misleading and is unethical Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants the product servicedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Warranty and processed an onsite serviceOur records indicate that the service was completed on February 12, Should Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting [redacted] , or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Our records indicate that Dell representative [redacted] has been in contact with the customer in regards to this situationThe representative has offered to send an onsite tech to replace parts or bring the system into the depotAt this time the representative is waiting for the onsite to be completed and will continue to work with the customer until confirmed resolution is in placePlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAgain, thank you so much for your helpI have no doubt that I would still be waiting for a refund, had the Revdex.com not gotten involved Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided the customer a refund that will appear in their next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Today’s Date: 12/09/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] A [redacted] , to address the contents of their correspondenceThe customer states a price was incorrectly quotedWe ask the customer contact the representative at [redacted] @Dell.com should there still be questions and concerns in this matter to have them addressed Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted him and dispatched onsite serviceMr [redacted] has rescheduled the service date and will contact [redacted] if the issues are not resolved [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
A Dell representative is continuing to work with ** [redacted] to achieve an amicable resolution for his concernsPlease have him contact our representative directly by e-mail at [redacted] to confirm resolution
A Dell representative is still attempting to address the customer’s concerns to reach final resolution Our agent remains engaged and the customer may contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer repaired at the Dell repair depot Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, A Dell representative [redacted] contacted the customer with regard to their concerns and explained that Dell’s Terms and Conditions of Sale dictate that a return for credit is limited to the first twenty-one (21) days from the invoice date, and that such hardware items would be subject to the available remedies under the applicable hardware warranty thereafterTo distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to rendering onsite serviceThe customer declined the assistance based on our representative’s geographical locationShould she reconsider and agree to troubleshoot, she may contact Dell’s technical support representatives at ###-###-####Alternatively, should she want assistance from the representative assigned to assist with her submission, we ask that she contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the mediocre response made by the business in reference to complaint ID [redacted] I printed the packing slip from the offered link and accept their lackluster apology Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Under Implied Warranty of Merchantability, related to the Uniform Commercial Code, customers can expect a warranty repair done within a reasonable time period if matters are under the manufacturer's controlDell providing me with a computer of lesser value was within Dell's control, and subsequent processing two months after the computer was physically returned was not an acceptable resolution due to the need for a portable computer for my livelyhoodAs I have incurred costs aquiring a replacement computer I will continue to reject the replacement offer and request refund Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by E [redacted] Our representative, [redacted] , has attempted to contact the customer, however; they have not responded to multiple attempts [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc