Today’s Date: 02/18/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued technical concernsAt this time the agent has addressed those concerns as confirmed by the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAgain, thank you so much for your helpI have no doubt that I would still be waiting for a refund, had the Revdex.com not gotten involved Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer repaired at the Dell repair depot Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants the product servicedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Warranty and processed an onsite serviceOur records indicate that the service was completed on February 12, Should Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting [redacted] , or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
A Dell representative is continuing to work with ** [redacted] to achieve an amicable resolution for his concernsPlease have him contact our representative directly by e-mail at [redacted] to confirm resolution
Today’s Date: 05/25/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states order concerns with a television orderAt this time the agent has processed a refund for the television and the customer issued a dispute for the extended warrantyDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed a refund that will be posted back to the original form of payment that will reflect in the customer’s next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your [redacted] by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell had repaired the customer’s computer per the Terms and Conditions of the hardware warranty However, since the customer had expressed a lack of confidence in the equipment and had asked Dell to replace the computer for her, [redacted] , in the interest of customer satisfaction, and in an effort to improve the customer experience, has authorized a reconditioned system exchange Dell uses both new and reconditioned parts when repairing a system or if that system needs to be replaced This is an accepted industry practice and not solely a Dell policy The customer has received the replacement system Additionally, [redacted] has made certain the customer’s computer warranty expiration date has been updated to reflect the correct date, based on the customer’s proof of purchase date We certainly do apologize for any difficulties the customer may have encountered during this transaction We appreciate the customer and the Revdex.com for bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
A Dell representative is still attempting to address the customer’s concerns to reach final resolution Our agent remains engaged and the customer may contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted him and dispatched onsite serviceMr [redacted] has rescheduled the service date and will contact [redacted] if the issues are not resolved [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided the customer a refund that will appear in their next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the mediocre response made by the business in reference to complaint ID [redacted] I printed the packing slip from the offered link and accept their lackluster apology Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative explained that a credit had already been processed and posted on 8/17/Dell Financial has confirmed with the customer that the credit will reflect on the next billing statementThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Referencing complaint ID [redacted] that was filed on 12/and closed on 12/15/with the understanding that Dell would complete two actions as a part of the complaint settlementI have received the refund of $69.55, but I have not received the gift card that was promised to be delivered days after the product shipment date of 11/Dell representative [redacted] [redacted] @dell.com indicated by email on 12/that the gift card would be delivered days after the product shipment date of 11/Dell representative [redacted] indicated by email on 12/that the gift card would be delivered 5-business days from that dateNo gift card has been received.Deliver the 5% incentive (subsequently determined to be a gift card) that was a part of the original sale offer and was agreed to by Dell in the settlement of the prior complaint Regards, [redacted] ***
Dear Revdex.com, A Dell representative [redacted] contacted the customer with regard to their concerns and explained that Dell’s Terms and Conditions of Sale dictate that a return for credit is limited to the first twenty-one (21) days from the invoice date, and that such hardware items would be subject to the available remedies under the applicable hardware warranty thereafterTo distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to rendering onsite serviceThe customer declined the assistance based on our representative’s geographical locationShould she reconsider and agree to troubleshoot, she may contact Dell’s technical support representatives at ###-###-####Alternatively, should she want assistance from the representative assigned to assist with her submission, we ask that she contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because I feel Dell should compensate me in some way given the lost billable hours both on phone and correspondence with various individuals concerned All I would like is a free subscription to the program that I fought so hard to install, or something similar.I feel that Dell has lost the leading edge in customer service and I would like to stand firm that Dell needs to make amends for putting me through undue stress and financial hardship.I also feel it's time corporate gets involved instead of outsourcing complaints to foreign countries Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has called and spoken with the customer regarding their Dell XPS Computer The customer has reported, after the system motherboard was replaced and the operating system reinstalled, the flickering problem has been resolved [redacted] has invited the customer to reach out to them direct if the customer should need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have replaced the TVThank you! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:1) I have never reached a support representative via telephone because the receptionist always hangs up on me after refusing to transfer me.2) There was further contact, via email and chat, and I notified them of the issue.3) Dell is clearly showing they are not willing to resolve this issueI have clearly defined my expectations to them numerous times, so when they are ready to resolve this issue, they may do so by sending me a replacement adapter, as already discussed at great length multiple times Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I used the return label they sent me w/ the refurbished replacement to return itDell Computers has been deceptive, evasive and dishonest from the onset of trying for months and months w/ great difficulty to get them to honor my warranty and, now, getting my refundI did, everything, as I was instructed to doThey are a corrupt Company Regards, [redacted]
Today’s Date: 02/18/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued technical concernsAt this time the agent has addressed those concerns as confirmed by the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAgain, thank you so much for your helpI have no doubt that I would still be waiting for a refund, had the Revdex.com not gotten involved Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer repaired at the Dell repair depot Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants the product servicedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Warranty and processed an onsite serviceOur records indicate that the service was completed on February 12, Should Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting [redacted] , or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
A Dell representative is continuing to work with ** [redacted] to achieve an amicable resolution for his concernsPlease have him contact our representative directly by e-mail at [redacted] to confirm resolution
Today’s Date: 05/25/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states order concerns with a television orderAt this time the agent has processed a refund for the television and the customer issued a dispute for the extended warrantyDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed a refund that will be posted back to the original form of payment that will reflect in the customer’s next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your [redacted] by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell had repaired the customer’s computer per the Terms and Conditions of the hardware warranty However, since the customer had expressed a lack of confidence in the equipment and had asked Dell to replace the computer for her, [redacted] , in the interest of customer satisfaction, and in an effort to improve the customer experience, has authorized a reconditioned system exchange Dell uses both new and reconditioned parts when repairing a system or if that system needs to be replaced This is an accepted industry practice and not solely a Dell policy The customer has received the replacement system Additionally, [redacted] has made certain the customer’s computer warranty expiration date has been updated to reflect the correct date, based on the customer’s proof of purchase date We certainly do apologize for any difficulties the customer may have encountered during this transaction We appreciate the customer and the Revdex.com for bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
A Dell representative is still attempting to address the customer’s concerns to reach final resolution Our agent remains engaged and the customer may contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted him and dispatched onsite serviceMr [redacted] has rescheduled the service date and will contact [redacted] if the issues are not resolved [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided the customer a refund that will appear in their next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the mediocre response made by the business in reference to complaint ID [redacted] I printed the packing slip from the offered link and accept their lackluster apology Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative explained that a credit had already been processed and posted on 8/17/Dell Financial has confirmed with the customer that the credit will reflect on the next billing statementThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Referencing complaint ID [redacted] that was filed on 12/and closed on 12/15/with the understanding that Dell would complete two actions as a part of the complaint settlementI have received the refund of $69.55, but I have not received the gift card that was promised to be delivered days after the product shipment date of 11/Dell representative [redacted] [redacted] @dell.com indicated by email on 12/that the gift card would be delivered days after the product shipment date of 11/Dell representative [redacted] indicated by email on 12/that the gift card would be delivered 5-business days from that dateNo gift card has been received.Deliver the 5% incentive (subsequently determined to be a gift card) that was a part of the original sale offer and was agreed to by Dell in the settlement of the prior complaint Regards, [redacted] ***
Dear Revdex.com, A Dell representative [redacted] contacted the customer with regard to their concerns and explained that Dell’s Terms and Conditions of Sale dictate that a return for credit is limited to the first twenty-one (21) days from the invoice date, and that such hardware items would be subject to the available remedies under the applicable hardware warranty thereafterTo distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to rendering onsite serviceThe customer declined the assistance based on our representative’s geographical locationShould she reconsider and agree to troubleshoot, she may contact Dell’s technical support representatives at ###-###-####Alternatively, should she want assistance from the representative assigned to assist with her submission, we ask that she contact the representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because I feel Dell should compensate me in some way given the lost billable hours both on phone and correspondence with various individuals concerned All I would like is a free subscription to the program that I fought so hard to install, or something similar.I feel that Dell has lost the leading edge in customer service and I would like to stand firm that Dell needs to make amends for putting me through undue stress and financial hardship.I also feel it's time corporate gets involved instead of outsourcing complaints to foreign countries Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has called and spoken with the customer regarding their Dell XPS Computer The customer has reported, after the system motherboard was replaced and the operating system reinstalled, the flickering problem has been resolved [redacted] has invited the customer to reach out to them direct if the customer should need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have replaced the TVThank you! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:1) I have never reached a support representative via telephone because the receptionist always hangs up on me after refusing to transfer me.2) There was further contact, via email and chat, and I notified them of the issue.3) Dell is clearly showing they are not willing to resolve this issueI have clearly defined my expectations to them numerous times, so when they are ready to resolve this issue, they may do so by sending me a replacement adapter, as already discussed at great length multiple times Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I used the return label they sent me w/ the refurbished replacement to return itDell Computers has been deceptive, evasive and dishonest from the onset of trying for months and months w/ great difficulty to get them to honor my warranty and, now, getting my refundI did, everything, as I was instructed to doThey are a corrupt Company Regards, [redacted]