Complaint: [redacted] I am rejecting this response because:This is regarding prior complaint # [redacted] This was not resolved! While prompting me to mark the complaint resolved, representatives lied about the refundFor the past two month I've been in having an email correspondence with Shawn Michael ArendaleEvery week I would check the account and see that the credit has not been postedSo I'd politely inquire where is it, just to hear ever time that it should show up within 5-daysWhat is the expectation? If I stop checking, to never issue the refund? This is highly unethical and probably fraudulent Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a full refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative, for customer satisfaction reasons, processed a Return Authorization A full credit for items returned has since been processed to the customer’s Dell account to be refunded to the original form of payment We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has advised the customer they will need to work with Best Buy directly, regarding their purchase, to update the registrationWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedpolicy“ As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has ended” If the customer has any further concerns we request they email the representative at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: If the speaker issue was resolved in March, why did I need to contact dell support or times, spending to hours each time, attempting to get them to function properly? Dell's techs speaker fix, like every other issue, is to delete the driver, then re-install and reboot the system Until I filled these issues with the Revdex.com, dell techs advised nothing was wrong with my card reader or the mother board I had to call repeatedly about the card reader I had to call repeatedly about the refund I was promised and then denied By dells recent reply they acknowledge the mother board and card reader were both defective and had to be replaced There is nothing else inside this new $computer they can replace The speakers have been defective from the beginning They were purchased from dell whose rep advised they were compatible with the xps Regards, [redacted]
Today’s Date: 01/08/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ( [redacted] ), to address the contents of their correspondenceAt this time the agent has been informed by the customer the matter has been resolvedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: this is not a true statementI have been in touch with a representative from Dell and he instructed me to ship out my computer in order to receive a refundThe computer was shipped out on Monday and received by Dell on April I am still awaiting my refund Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The postcard that I received had my warranty expiration as April 27, I have multiple witnesses who saw the postcardIf my warranty expired in January I would not be going through the trouble of contacting the Revdex.com to help resolve this issueI asked the representative why there company was sending out letters with information and refusing to honor the customers wishes when it was there mistakeThey were very rude and refused to transfer me to a representative here in the United States Regards, [redacted] ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer who stated the system is working fine at this timeWe remain available to assist the customer and will support the system under the terms and conditionsPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] In the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# [redacted] was delivered to Mr [redacted] on May 3, under FedEx tracking# [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I wish to speak with a representative truly in the United StatesThey call me from India.! I want my computer replaced due to being repaired with used parts that keep breakingmotherboards, wireless cards, CPU fan, Complete Windows system restores , not to mention other items, this computer is a lemon! Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and explained the terms of sale [redacted] Our representative informed Mr [redacted] that the order could not be processed at the price he requested due to a pricing errorFurthermore, as per Dell policy, we would be unable to reinstate the order at the incorrect pricePlease note that Dell makes every effort to avoid errors on the Dell website, as we fully understand the bad experience it can cause our customers and DellSometimes an error may occur and for this reason, throughout Dell’s website, there is messaging, which indicates Dell reserves the right to cancel orders arising from pricing or other errorsCredit for the invalid order has been processed to the original form of payment, which should reflect on his next billing statementWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has contacted the customer and, per the terms and conditions of the sale, the Dell Limited Warranty and the age of the system, respectfully denied the request for a refundA discount was offered on the purchase of a different system, however; it was declinedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and worked with the order verification department to resolve this matterOur records show that the Inspiron order number [redacted] was delivered on December 9, under FedEx tracking number [redacted] Furthermore; Bluetooth Portable Speaker order number [redacted] was delivered on December 20, under FedEx tracking number [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has, in the interest of customer satisfaction, provided the customer with a Dell Coupon to use toward their next Dell purchase [redacted] has apologized for any disappointment or inconvenience this matter may have caused her Additionally, the representative made clear to our customer that we understand it is discouraging for our customers when we are unable to meet the supply and demand of a particular promotion The promotion Ms [redacted] is referring generated a tremendous volume of customers at the launch; far exceeding our expectations, ultimately selling out quite quickly This is the very reason why Dell has a disclaimer on our website which informs potential customers, prices and promotions are subject to change without notice We do hope Ms [redacted] appreciates the coupon Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Dell representative [redacted] contacted Mr [redacted] to assist in resolving the issues reported in his complaintOur representative issued a Credit Return Authorization (CRA) for the headsetOnce the headset is received at Dell; the CRA will be processed and the refund applied to Mr [redacted] ’s accountOur representative may be reached at [redacted] @dell.comSincerely, Dell Advanced Resolution Team
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has been in contact with the customer and requested additional informationHowever; the customer declined to provide the informationOur representative remains available should the customer change his mindSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
We are reviewing the customer's follcomments and will be assigning a representative to contact the customer or responding to the customer comments within five business days
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative, ***, contacted Ms [redacted] and, per the terms and conditions of the Dell Limited Warranty, respectfully denied her request for a system exchangeHowever; depot service was dispatched and our records indicate the system has been repaired and delivered to Ms***We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative remained engaged until the customer’s account was refunded for the order and he should see this reflected on his next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is regarding prior complaint # [redacted] This was not resolved! While prompting me to mark the complaint resolved, representatives lied about the refundFor the past two month I've been in having an email correspondence with Shawn Michael ArendaleEvery week I would check the account and see that the credit has not been postedSo I'd politely inquire where is it, just to hear ever time that it should show up within 5-daysWhat is the expectation? If I stop checking, to never issue the refund? This is highly unethical and probably fraudulent Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a full refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative, for customer satisfaction reasons, processed a Return Authorization A full credit for items returned has since been processed to the customer’s Dell account to be refunded to the original form of payment We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has advised the customer they will need to work with Best Buy directly, regarding their purchase, to update the registrationWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedpolicy“ As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has ended” If the customer has any further concerns we request they email the representative at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: If the speaker issue was resolved in March, why did I need to contact dell support or times, spending to hours each time, attempting to get them to function properly? Dell's techs speaker fix, like every other issue, is to delete the driver, then re-install and reboot the system Until I filled these issues with the Revdex.com, dell techs advised nothing was wrong with my card reader or the mother board I had to call repeatedly about the card reader I had to call repeatedly about the refund I was promised and then denied By dells recent reply they acknowledge the mother board and card reader were both defective and had to be replaced There is nothing else inside this new $computer they can replace The speakers have been defective from the beginning They were purchased from dell whose rep advised they were compatible with the xps Regards, [redacted]
Today’s Date: 01/08/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ( [redacted] ), to address the contents of their correspondenceAt this time the agent has been informed by the customer the matter has been resolvedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: this is not a true statementI have been in touch with a representative from Dell and he instructed me to ship out my computer in order to receive a refundThe computer was shipped out on Monday and received by Dell on April I am still awaiting my refund Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The postcard that I received had my warranty expiration as April 27, I have multiple witnesses who saw the postcardIf my warranty expired in January I would not be going through the trouble of contacting the Revdex.com to help resolve this issueI asked the representative why there company was sending out letters with information and refusing to honor the customers wishes when it was there mistakeThey were very rude and refused to transfer me to a representative here in the United States Regards, [redacted] ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer who stated the system is working fine at this timeWe remain available to assist the customer and will support the system under the terms and conditionsPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] In the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# [redacted] was delivered to Mr [redacted] on May 3, under FedEx tracking# [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I wish to speak with a representative truly in the United StatesThey call me from India.! I want my computer replaced due to being repaired with used parts that keep breakingmotherboards, wireless cards, CPU fan, Complete Windows system restores , not to mention other items, this computer is a lemon! Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and explained the terms of sale [redacted] Our representative informed Mr [redacted] that the order could not be processed at the price he requested due to a pricing errorFurthermore, as per Dell policy, we would be unable to reinstate the order at the incorrect pricePlease note that Dell makes every effort to avoid errors on the Dell website, as we fully understand the bad experience it can cause our customers and DellSometimes an error may occur and for this reason, throughout Dell’s website, there is messaging, which indicates Dell reserves the right to cancel orders arising from pricing or other errorsCredit for the invalid order has been processed to the original form of payment, which should reflect on his next billing statementWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has contacted the customer and, per the terms and conditions of the sale, the Dell Limited Warranty and the age of the system, respectfully denied the request for a refundA discount was offered on the purchase of a different system, however; it was declinedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and worked with the order verification department to resolve this matterOur records show that the Inspiron order number [redacted] was delivered on December 9, under FedEx tracking number [redacted] Furthermore; Bluetooth Portable Speaker order number [redacted] was delivered on December 20, under FedEx tracking number [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has, in the interest of customer satisfaction, provided the customer with a Dell Coupon to use toward their next Dell purchase [redacted] has apologized for any disappointment or inconvenience this matter may have caused her Additionally, the representative made clear to our customer that we understand it is discouraging for our customers when we are unable to meet the supply and demand of a particular promotion The promotion Ms [redacted] is referring generated a tremendous volume of customers at the launch; far exceeding our expectations, ultimately selling out quite quickly This is the very reason why Dell has a disclaimer on our website which informs potential customers, prices and promotions are subject to change without notice We do hope Ms [redacted] appreciates the coupon Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Dell representative [redacted] contacted Mr [redacted] to assist in resolving the issues reported in his complaintOur representative issued a Credit Return Authorization (CRA) for the headsetOnce the headset is received at Dell; the CRA will be processed and the refund applied to Mr [redacted] ’s accountOur representative may be reached at [redacted] @dell.comSincerely, Dell Advanced Resolution Team
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has been in contact with the customer and requested additional informationHowever; the customer declined to provide the informationOur representative remains available should the customer change his mindSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
We are reviewing the customer's follcomments and will be assigning a representative to contact the customer or responding to the customer comments within five business days
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative, ***, contacted Ms [redacted] and, per the terms and conditions of the Dell Limited Warranty, respectfully denied her request for a system exchangeHowever; depot service was dispatched and our records indicate the system has been repaired and delivered to Ms***We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative remained engaged until the customer’s account was refunded for the order and he should see this reflected on his next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc