Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and worked with the order verification department to resolve this matterOur records show that the Inspiron order number [redacted] was delivered on December 9, under FedEx tracking number [redacted] Furthermore; Bluetooth Portable Speaker order number [redacted] was delivered on December 20, under FedEx tracking number [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a full refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative, for customer satisfaction reasons, processed a Return Authorization A full credit for items returned has since been processed to the customer’s Dell account to be refunded to the original form of payment We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has contacted the customer and, per the terms and conditions of the sale, the Dell Limited Warranty and the age of the system, respectfully denied the request for a refundA discount was offered on the purchase of a different system, however; it was declinedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: I have continued to work with the depot and did not get assistance with getting my indicator lights fixed They continue to run diagnostics without actually fixing the indicator lights I would like to have a refund because I don't believe that the depot is capable of making the once working indicator lights works again.According to their own specifications that I finally received, I should have a flashing processor indicator light and I do not I originally called it a flickering light But, either way -- it's not working I now have a battery charging light indicator But, still no processor indicator light which is what I want And, I personally feel that they are going to continue to drag this out until my warranty expires because they have no intention on fixing it correctly.I have not been able to use this system at it's full functionality since it broke For what it costs them, it would've been easier to replace the system I personally feel like there is no interest to make this right We are no in into November, and I reported this problem several months ago And, due to my dissatisfaction, I was forced to open a case to get my consumer rights met And, that has not happened I no longer trust the integrity of their depot to do the right thing by me the consumer.That is why I am requesting a refund And, I will not be satisfied at this point until I receive a refund This is only good business I am very disappointed by the way this is being handled at this timeSincerely, [redacted] *** Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The postcard that I received had my warranty expiration as April 27, I have multiple witnesses who saw the postcardIf my warranty expired in January I would not be going through the trouble of contacting the Revdex.com to help resolve this issueI asked the representative why there company was sending out letters with information and refusing to honor the customers wishes when it was there mistakeThey were very rude and refused to transfer me to a representative here in the United States Regards, [redacted] ***
Today’s Date: 07/13/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, *** [redacted] , to address the contents of their correspondenceThe customer states technical concerns with the Dell unitAt this time the agent has processed a system exchange for the customerThe unit was confirmed received in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there remain any other questions or concerns about the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants the system servicedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty and assisted with ownership transferFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, an onsite service was processed, which was completed on May 22, Our representative also followto verify that the unit was functioning properlyShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting [redacted] , or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] In the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# [redacted] was delivered to Mr [redacted] on May 3, under FedEx tracking# [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and explained the terms of sale [redacted] Our representative informed Mr [redacted] that the order could not be processed at the price he requested due to a pricing errorFurthermore, as per Dell policy, we would be unable to reinstate the order at the incorrect pricePlease note that Dell makes every effort to avoid errors on the Dell website, as we fully understand the bad experience it can cause our customers and DellSometimes an error may occur and for this reason, throughout Dell’s website, there is messaging, which indicates Dell reserves the right to cancel orders arising from pricing or other errorsCredit for the invalid order has been processed to the original form of payment, which should reflect on his next billing statementWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I wish to speak with a representative truly in the United StatesThey call me from India.! I want my computer replaced due to being repaired with used parts that keep breakingmotherboards, wireless cards, CPU fan, Complete Windows system restores , not to mention other items, this computer is a lemon! Regards, [redacted]
Today’s Date: 01/08/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ( [redacted] ), to address the contents of their correspondenceAt this time the agent has been informed by the customer the matter has been resolvedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: this is not a true statementI have been in touch with a representative from Dell and he instructed me to ship out my computer in order to receive a refundThe computer was shipped out on Monday and received by Dell on April I am still awaiting my refund Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer who stated the system is working fine at this timeWe remain available to assist the customer and will support the system under the terms and conditionsPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is regarding prior complaint # [redacted] This was not resolved! While prompting me to mark the complaint resolved, representatives lied about the refundFor the past two month I've been in having an email correspondence with Shawn Michael ArendaleEvery week I would check the account and see that the credit has not been postedSo I'd politely inquire where is it, just to hear ever time that it should show up within 5-daysWhat is the expectation? If I stop checking, to never issue the refund? This is highly unethical and probably fraudulent Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative remained engaged until the customer’s account was refunded for the order and he should see this reflected on his next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Still waiting for the link to download Adobe to the new unit this was purchased with my original unit but waiting for follow up from [redacted] to provide as well as extended warranty information Regards, [redacted] - [redacted]
Complaint: [redacted] I am rejecting this response because this system is NOT YEARS OLDmy case is however, the system in question was a refurbished system that hey sent me months ago that was also defectiveI have tried to explain everything to DELL on countless occasions but my word fall on deaf earsDell will NOT help me in any capacity that I I'm OK withNO I DO NOT WANT ANOTHER REFURBISHED system just to have the same set of problems all over againI can no longer stand to be taken advangae of by DellDell either needs to refund my the purchase price or credit me for something else they makeI will never again buy a Dell Computer Regards, [redacted] ***
We are reviewing the customer's follcomments and will be assigning a representative to contact the customer or responding to the customer comments within five business days
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative, [redacted] assisted the customer regarding their orders The three computers were delivered on Thursday, 12/28/ ***, in the interest of customer satisfaction, has provided the customer with a Dell Coupon which they may use to place an order on our website The customer has confirmed the orders and coupon have been received The customer has ***’s contact information if they should need further assistance in this matter This issue has been addressed Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and worked with the account verification department to resolve this matterAll the necessary credits for order number [redacted] have been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and worked with the order verification department to resolve this matterOur records show that the Inspiron order number [redacted] was delivered on December 9, under FedEx tracking number [redacted] Furthermore; Bluetooth Portable Speaker order number [redacted] was delivered on December 20, under FedEx tracking number [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a full refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative, for customer satisfaction reasons, processed a Return Authorization A full credit for items returned has since been processed to the customer’s Dell account to be refunded to the original form of payment We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has contacted the customer and, per the terms and conditions of the sale, the Dell Limited Warranty and the age of the system, respectfully denied the request for a refundA discount was offered on the purchase of a different system, however; it was declinedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: I have continued to work with the depot and did not get assistance with getting my indicator lights fixed They continue to run diagnostics without actually fixing the indicator lights I would like to have a refund because I don't believe that the depot is capable of making the once working indicator lights works again.According to their own specifications that I finally received, I should have a flashing processor indicator light and I do not I originally called it a flickering light But, either way -- it's not working I now have a battery charging light indicator But, still no processor indicator light which is what I want And, I personally feel that they are going to continue to drag this out until my warranty expires because they have no intention on fixing it correctly.I have not been able to use this system at it's full functionality since it broke For what it costs them, it would've been easier to replace the system I personally feel like there is no interest to make this right We are no in into November, and I reported this problem several months ago And, due to my dissatisfaction, I was forced to open a case to get my consumer rights met And, that has not happened I no longer trust the integrity of their depot to do the right thing by me the consumer.That is why I am requesting a refund And, I will not be satisfied at this point until I receive a refund This is only good business I am very disappointed by the way this is being handled at this timeSincerely, [redacted] *** Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The postcard that I received had my warranty expiration as April 27, I have multiple witnesses who saw the postcardIf my warranty expired in January I would not be going through the trouble of contacting the Revdex.com to help resolve this issueI asked the representative why there company was sending out letters with information and refusing to honor the customers wishes when it was there mistakeThey were very rude and refused to transfer me to a representative here in the United States Regards, [redacted] ***
Today’s Date: 07/13/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, *** [redacted] , to address the contents of their correspondenceThe customer states technical concerns with the Dell unitAt this time the agent has processed a system exchange for the customerThe unit was confirmed received in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there remain any other questions or concerns about the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants the system servicedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty and assisted with ownership transferFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, an onsite service was processed, which was completed on May 22, Our representative also followto verify that the unit was functioning properlyShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting [redacted] , or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] In the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# [redacted] was delivered to Mr [redacted] on May 3, under FedEx tracking# [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and explained the terms of sale [redacted] Our representative informed Mr [redacted] that the order could not be processed at the price he requested due to a pricing errorFurthermore, as per Dell policy, we would be unable to reinstate the order at the incorrect pricePlease note that Dell makes every effort to avoid errors on the Dell website, as we fully understand the bad experience it can cause our customers and DellSometimes an error may occur and for this reason, throughout Dell’s website, there is messaging, which indicates Dell reserves the right to cancel orders arising from pricing or other errorsCredit for the invalid order has been processed to the original form of payment, which should reflect on his next billing statementWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I wish to speak with a representative truly in the United StatesThey call me from India.! I want my computer replaced due to being repaired with used parts that keep breakingmotherboards, wireless cards, CPU fan, Complete Windows system restores , not to mention other items, this computer is a lemon! Regards, [redacted]
Today’s Date: 01/08/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ( [redacted] ), to address the contents of their correspondenceAt this time the agent has been informed by the customer the matter has been resolvedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: this is not a true statementI have been in touch with a representative from Dell and he instructed me to ship out my computer in order to receive a refundThe computer was shipped out on Monday and received by Dell on April I am still awaiting my refund Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer who stated the system is working fine at this timeWe remain available to assist the customer and will support the system under the terms and conditionsPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is regarding prior complaint # [redacted] This was not resolved! While prompting me to mark the complaint resolved, representatives lied about the refundFor the past two month I've been in having an email correspondence with Shawn Michael ArendaleEvery week I would check the account and see that the credit has not been postedSo I'd politely inquire where is it, just to hear ever time that it should show up within 5-daysWhat is the expectation? If I stop checking, to never issue the refund? This is highly unethical and probably fraudulent Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative remained engaged until the customer’s account was refunded for the order and he should see this reflected on his next monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Still waiting for the link to download Adobe to the new unit this was purchased with my original unit but waiting for follow up from [redacted] to provide as well as extended warranty information Regards, [redacted] - [redacted]
Complaint: [redacted] I am rejecting this response because this system is NOT YEARS OLDmy case is however, the system in question was a refurbished system that hey sent me months ago that was also defectiveI have tried to explain everything to DELL on countless occasions but my word fall on deaf earsDell will NOT help me in any capacity that I I'm OK withNO I DO NOT WANT ANOTHER REFURBISHED system just to have the same set of problems all over againI can no longer stand to be taken advangae of by DellDell either needs to refund my the purchase price or credit me for something else they makeI will never again buy a Dell Computer Regards, [redacted] ***
We are reviewing the customer's follcomments and will be assigning a representative to contact the customer or responding to the customer comments within five business days
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative, [redacted] assisted the customer regarding their orders The three computers were delivered on Thursday, 12/28/ ***, in the interest of customer satisfaction, has provided the customer with a Dell Coupon which they may use to place an order on our website The customer has confirmed the orders and coupon have been received The customer has ***’s contact information if they should need further assistance in this matter This issue has been addressed Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and worked with the account verification department to resolve this matterAll the necessary credits for order number [redacted] have been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc