Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response Since the date of the submission, a Dell representative has attempted multiple times to contact the customer to discuss her concerns Dell records indicate a refund for $posted to the customer’s Dell account on February 13, She should see that reflected on her next billing statement Per the customer’s stated request, no further attempt will be made to reach the customer regarding this case The customer may contact our representative at [redacted] @Dell.com should she need any further assistance regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 03/17/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer has a mail in only warranty and Dell records indicate the system has been supported under the hardware warranty purchasedDell has a thirty (30) day return period and, as the order invoiced during August 2017, a return for a refund would not be an optionOur representative remains available to discuss this matter however there will be no change in the resolution offered Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a product returnOur records show that a credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and, for customer satisfaction reasons, processed a refund for $ We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding continued problemsThe representative has followed up by phone and email at this time we are still waiting to assistWe understand the customer work schedule and they may contact our frontline tech supportIn regards to the customer reporting scammer contacting herWe strongly encourage the customer to submit the attached link to help investigate and catch these people [redacted] Please note that these fraudsters will pose as any number of companies in this industryIn many cases they will also pose as federal authorities such as the IRSWe have found that various tech support scams start with malware that was downloaded unsuspectingly by their victimsIt’s not unlike the way a person may have their credit card information compromisedI would also like to add that Dell, other tech companies, and the authorities are always working closely together to help stop these individuals and their activitiesOne such crackdown was recently announced and you can read about it here: [redacted] If the customer has any future concerns please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to thecomplaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has explained to the customer that their warranty covers hardware failures and not damage from an outside source Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a product returnOur records show that the credit for order# [redacted] has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I contacted the recommended person and asked to set up a time/date for us to work on my computer.He ignored my requests and would call me at random times so we did not connect Please let Dell know this Is there someone in the US that can help me? Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I filed a previous complaint with the Central Texas Revdex.com (Complaint # [redacted] )Laptop that I purchased in July was returned for service but was not repairedThe issue was finally resolved by a local rep being sent to my residence to resolveSince that date, I encountered two additional issues which had been functioning prior to the laptop being sent for serviceI e-mailed [redacted] Arendale on December 18, and received generic out-of-office response reflecting not in office until 10:a.m(CST) but directing to contact Advanced Resolutions which I have done twice and have not yet received a responseWhile I understand holiday delays, there has been no indication that customer service was closed for holidaysIt has now been over three weeks.I am happy to work with Dell to have repaired but with initial issue not being resolved when returned for repair, I do not believe returning the laptop is the answer Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided the customer his order Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _ [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Thank you for providing a copy of the customer submission A Dell representative, [redacted] , has contacted the customer and is working with them to reach a reasonable resolution The representative can be reached directly by email at [redacted]
Complaint: [redacted] I am rejecting this response because: the agent was not correct with how many times they have been contacted I have dates of when they were contacted I had also contacted them via social media when I was getting no response from customer support This is unacceptable Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , has been attempting to follow up with the customer by email and phoneOur representatives will only make attempts before closingWe remain available to assist the customerPlease have the customer contact the representative by email at [redacted] _***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted]
A Dell representative contacted ** [redacted] * [redacted] and is working with him to achieve an amicable resolution for his concernsOur representative may be contacted directly by e-mail at [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been in contact with the customer concerning his recent monitor purchased from Dell’s online Dell Outlet Store The items sold on this site are limited in quantity and are subject to availability [redacted] has apologized to the customer for having received the wrong item, and has informed Mr [redacted] the only resolution we have available is for the customer to return the monitor to Dell for a full refund to his original payment method; or he may retain the monitor received and [redacted] will authorize a $concession, in the interest of customer satisfaction At this time, the customer has declined to accept either offer We certainly do apologize for any frustration or disappointment this matter may have caused our customer We want the customer to know, the offer to return for a full refund or to accept the concession, will remain valid and available until August 12, Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and apologized for the problemsThe confirmed with the customer the history of the system and the issue was resolved back in March after warranty expiredThe customer agreed to pay for support once we identify the problem, wants call back on WednesdayThe representative attempted to follow up to do to additional troubleshooting to determine exactly the problem but customer no longer is respondingThe customer may contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: a dell sales reptook this order and processed itI told him I could not give him my phone number and he suggested that he use a dell number and I said fine with mehe then asked would I be available to verify my data by email and I immediately agreedmy credit card was billed the order was shipped and dell stopped the delivery while I was waiting for fedx to come to my housethey then sent me notice of cancellation ...citing some babble about security and fraud ...that arrived after I learned fedx had been told not to deliver my pcif they had notat this point...billed my credit cardwe would not have a problem...but they didthat really annoys meI have purchased two or three computers from dellI am a long time customerand they took it upon themselves to determine the cancellation of my deliveryand they took my fundsthen they told me it would take or weeks for a refund to be processed after dell got the pc backI at no time ever saw or touched this pcbut dell had control of it from the day it was created....so keeping my funds made absolutely no sense and I objecteda customer is at the mercy of these arrogant businesseswith the except of organizations like the Revdex.coma customer has little recourse to injusticebut this time I plan to have dell learn a lessonI want the $fee for use of my funds without my permission and with out justification** [redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: There is no need to talk to yet another Dell person They said they'd issue credit within days It's been over I sent them an email I've escalated to my bank and will work to reverse the charge since Dell seems intent on foot dragging Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response Since the date of the submission, a Dell representative has attempted multiple times to contact the customer to discuss her concerns Dell records indicate a refund for $posted to the customer’s Dell account on February 13, She should see that reflected on her next billing statement Per the customer’s stated request, no further attempt will be made to reach the customer regarding this case The customer may contact our representative at [redacted] @Dell.com should she need any further assistance regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 03/17/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer has a mail in only warranty and Dell records indicate the system has been supported under the hardware warranty purchasedDell has a thirty (30) day return period and, as the order invoiced during August 2017, a return for a refund would not be an optionOur representative remains available to discuss this matter however there will be no change in the resolution offered Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a product returnOur records show that a credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and, for customer satisfaction reasons, processed a refund for $ We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding continued problemsThe representative has followed up by phone and email at this time we are still waiting to assistWe understand the customer work schedule and they may contact our frontline tech supportIn regards to the customer reporting scammer contacting herWe strongly encourage the customer to submit the attached link to help investigate and catch these people [redacted] Please note that these fraudsters will pose as any number of companies in this industryIn many cases they will also pose as federal authorities such as the IRSWe have found that various tech support scams start with malware that was downloaded unsuspectingly by their victimsIt’s not unlike the way a person may have their credit card information compromisedI would also like to add that Dell, other tech companies, and the authorities are always working closely together to help stop these individuals and their activitiesOne such crackdown was recently announced and you can read about it here: [redacted] If the customer has any future concerns please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to thecomplaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has explained to the customer that their warranty covers hardware failures and not damage from an outside source Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a product returnOur records show that the credit for order# [redacted] has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for the letter from [redacted] ***Our representative has been in contact with the customer, who is working with technical support
Complaint: [redacted] I am rejecting this response because:I contacted the recommended person and asked to set up a time/date for us to work on my computer.He ignored my requests and would call me at random times so we did not connect Please let Dell know this Is there someone in the US that can help me? Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I filed a previous complaint with the Central Texas Revdex.com (Complaint # [redacted] )Laptop that I purchased in July was returned for service but was not repairedThe issue was finally resolved by a local rep being sent to my residence to resolveSince that date, I encountered two additional issues which had been functioning prior to the laptop being sent for serviceI e-mailed [redacted] Arendale on December 18, and received generic out-of-office response reflecting not in office until 10:a.m(CST) but directing to contact Advanced Resolutions which I have done twice and have not yet received a responseWhile I understand holiday delays, there has been no indication that customer service was closed for holidaysIt has now been over three weeks.I am happy to work with Dell to have repaired but with initial issue not being resolved when returned for repair, I do not believe returning the laptop is the answer Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided the customer his order Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _ [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Thank you for providing a copy of the customer submission A Dell representative, [redacted] , has contacted the customer and is working with them to reach a reasonable resolution The representative can be reached directly by email at [redacted]
Complaint: [redacted] I am rejecting this response because: the agent was not correct with how many times they have been contacted I have dates of when they were contacted I had also contacted them via social media when I was getting no response from customer support This is unacceptable Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , has been attempting to follow up with the customer by email and phoneOur representatives will only make attempts before closingWe remain available to assist the customerPlease have the customer contact the representative by email at [redacted] _***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted]
A Dell representative contacted ** [redacted] * [redacted] and is working with him to achieve an amicable resolution for his concernsOur representative may be contacted directly by e-mail at [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been in contact with the customer concerning his recent monitor purchased from Dell’s online Dell Outlet Store The items sold on this site are limited in quantity and are subject to availability [redacted] has apologized to the customer for having received the wrong item, and has informed Mr [redacted] the only resolution we have available is for the customer to return the monitor to Dell for a full refund to his original payment method; or he may retain the monitor received and [redacted] will authorize a $concession, in the interest of customer satisfaction At this time, the customer has declined to accept either offer We certainly do apologize for any frustration or disappointment this matter may have caused our customer We want the customer to know, the offer to return for a full refund or to accept the concession, will remain valid and available until August 12, Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and apologized for the problemsThe confirmed with the customer the history of the system and the issue was resolved back in March after warranty expiredThe customer agreed to pay for support once we identify the problem, wants call back on WednesdayThe representative attempted to follow up to do to additional troubleshooting to determine exactly the problem but customer no longer is respondingThe customer may contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: a dell sales reptook this order and processed itI told him I could not give him my phone number and he suggested that he use a dell number and I said fine with mehe then asked would I be available to verify my data by email and I immediately agreedmy credit card was billed the order was shipped and dell stopped the delivery while I was waiting for fedx to come to my housethey then sent me notice of cancellation ...citing some babble about security and fraud ...that arrived after I learned fedx had been told not to deliver my pcif they had notat this point...billed my credit cardwe would not have a problem...but they didthat really annoys meI have purchased two or three computers from dellI am a long time customerand they took it upon themselves to determine the cancellation of my deliveryand they took my fundsthen they told me it would take or weeks for a refund to be processed after dell got the pc backI at no time ever saw or touched this pcbut dell had control of it from the day it was created....so keeping my funds made absolutely no sense and I objecteda customer is at the mercy of these arrogant businesseswith the except of organizations like the Revdex.coma customer has little recourse to injusticebut this time I plan to have dell learn a lessonI want the $fee for use of my funds without my permission and with out justification** [redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: There is no need to talk to yet another Dell person They said they'd issue credit within days It's been over I sent them an email I've escalated to my bank and will work to reverse the charge since Dell seems intent on foot dragging Regards, [redacted] ***