Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has called and spoken with the customer regarding their Dell XPS Computer The customer has reported, after the system motherboard was replaced and the operating system reinstalled, the flickering problem has been resolved [redacted] has invited the customer to reach out to them direct if the customer should need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: As I stated in our communications, your offer to resolve my issue included me paying 247% more money than I had originally ordered the monitors for Charging me almost triple the cost is not an acceptable resolution I'd also like to point out I was not contacted about this, I had to reach out to Dell days after my order was placed only to find out, my order had just been canceled Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Contact has been made with the vendor to facilitate a replacement system and our representative will remain engaged until the issue is resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerAfter further review the Mr [redacted] is correct the onsite tech returned the motherboard unusedMr [redacted] however did confirm that after the onsite was completed and the operating system reinstalled the system is no longer flickeringDell has moved to close this complaintSincerely, Advanced Resolution Group [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer may contact the representative by email if he has any further questions [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Dell representative, ***, is continuing to work with the customer to resolve this matterA return for order number [redacted] is still being processedShould the customer have any additional concerns regarding this case, they can reach out to our representative at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because:I contacted the recommended person and asked to set up a time/date for us to work on my computer.He ignored my requests and would call me at random times so we did not connect Please let Dell know this Is there someone in the US that can help me? Regards, [redacted] ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , has been attempting to follow up with the customer by email and phoneOur representatives will only make attempts before closingWe remain available to assist the customerPlease have the customer contact the representative by email at [redacted] _***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to thecomplaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has explained to the customer that their warranty covers hardware failures and not damage from an outside source Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided the customer his order Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _ [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The case was not cracked when I sent itAlso, they make it sound like it's a big damage that could also have caused the internal issues which is such BSThe chip is in the case the size of a child's finger nail and has nothing to do with the internal hardware issuesThey want me to pay $+ tax for this tiny little chip before they open the computer up and deal with the REAL issueThe reason why I sent it inI DID NOT send the laptop in with any cracks or chipsThis is just an excuse to avoid honouring the warrantyThey should really specify these limitations in their warrantyThey did notNor did the person explain that to me when I called in the first placeHe told me they would fix it and if they could not, a working computer will show up to my door (his exact words)Did not happenInstead I got a cracked case and an useless laptop Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been in contact with the customer concerning his recent monitor purchased from Dell’s online Dell Outlet Store The items sold on this site are limited in quantity and are subject to availability [redacted] has apologized to the customer for having received the wrong item, and has informed Mr [redacted] the only resolution we have available is for the customer to return the monitor to Dell for a full refund to his original payment method; or he may retain the monitor received and [redacted] will authorize a $concession, in the interest of customer satisfaction At this time, the customer has declined to accept either offer We certainly do apologize for any frustration or disappointment this matter may have caused our customer We want the customer to know, the offer to return for a full refund or to accept the concession, will remain valid and available until August 12, Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer has a mail in only warranty and Dell records indicate the system has been supported under the hardware warranty purchasedDell has a thirty (30) day return period and, as the order invoiced during August 2017, a return for a refund would not be an optionOur representative remains available to discuss this matter however there will be no change in the resolution offered Sincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because: a dell sales reptook this order and processed itI told him I could not give him my phone number and he suggested that he use a dell number and I said fine with mehe then asked would I be available to verify my data by email and I immediately agreedmy credit card was billed the order was shipped and dell stopped the delivery while I was waiting for fedx to come to my housethey then sent me notice of cancellation ...citing some babble about security and fraud ...that arrived after I learned fedx had been told not to deliver my pcif they had notat this point...billed my credit cardwe would not have a problem...but they didthat really annoys meI have purchased two or three computers from dellI am a long time customerand they took it upon themselves to determine the cancellation of my deliveryand they took my fundsthen they told me it would take or weeks for a refund to be processed after dell got the pc backI at no time ever saw or touched this pcbut dell had control of it from the day it was created....so keeping my funds made absolutely no sense and I objecteda customer is at the mercy of these arrogant businesseswith the except of organizations like the Revdex.coma customer has little recourse to injusticebut this time I plan to have dell learn a lessonI want the $fee for use of my funds without my permission and with out justification** [redacted] Regards, [redacted]
The representative [redacted] is attempting to reach the customer by phone and emailPlease understand the representative will only make attempts before closing the caseThe representative can be reached by emailing at [redacted] @Dell.com
Dear Revdex.com, I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding continued problemsThe representative has followed up by phone and email at this time we are still waiting to assistWe understand the customer work schedule and they may contact our frontline tech supportIn regards to the customer reporting scammer contacting herWe strongly encourage the customer to submit the attached link to help investigate and catch these people [redacted] Please note that these fraudsters will pose as any number of companies in this industryIn many cases they will also pose as federal authorities such as the IRSWe have found that various tech support scams start with malware that was downloaded unsuspectingly by their victimsIt’s not unlike the way a person may have their credit card information compromisedI would also like to add that Dell, other tech companies, and the authorities are always working closely together to help stop these individuals and their activitiesOne such crackdown was recently announced and you can read about it here: [redacted] If the customer has any future concerns please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: when I purchased the hard drive, I was not informed that it only had a day warranty and was not asked to purchase oneAdditionally, the price I was quoted by the Dell rep is NOT a discounted priceHe quoted me $159+ tax for a hard drive but the rep before him quoted $Besides that, you can purchase a hard drive for this laptop online for significantly less than what Dell is quoting I will say it again, Dell has poor product quality and horrible customer service! Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative offered technical assistance, as well as, depot service; however, Mr [redacted] elected not to accept our offer of assistanceHis request for a replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a product returnOur records show that a credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has called and spoken with the customer regarding their Dell XPS Computer The customer has reported, after the system motherboard was replaced and the operating system reinstalled, the flickering problem has been resolved [redacted] has invited the customer to reach out to them direct if the customer should need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: As I stated in our communications, your offer to resolve my issue included me paying 247% more money than I had originally ordered the monitors for Charging me almost triple the cost is not an acceptable resolution I'd also like to point out I was not contacted about this, I had to reach out to Dell days after my order was placed only to find out, my order had just been canceled Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Contact has been made with the vendor to facilitate a replacement system and our representative will remain engaged until the issue is resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerAfter further review the Mr [redacted] is correct the onsite tech returned the motherboard unusedMr [redacted] however did confirm that after the onsite was completed and the operating system reinstalled the system is no longer flickeringDell has moved to close this complaintSincerely, Advanced Resolution Group [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer may contact the representative by email if he has any further questions [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Thank you for the letter from [redacted] ***Our representative has been in contact with the customer, who is working with technical support
Dell representative, ***, is continuing to work with the customer to resolve this matterA return for order number [redacted] is still being processedShould the customer have any additional concerns regarding this case, they can reach out to our representative at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because:I contacted the recommended person and asked to set up a time/date for us to work on my computer.He ignored my requests and would call me at random times so we did not connect Please let Dell know this Is there someone in the US that can help me? Regards, [redacted] ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , has been attempting to follow up with the customer by email and phoneOur representatives will only make attempts before closingWe remain available to assist the customerPlease have the customer contact the representative by email at [redacted] _***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to thecomplaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has explained to the customer that their warranty covers hardware failures and not damage from an outside source Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided the customer his order Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _ [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The case was not cracked when I sent itAlso, they make it sound like it's a big damage that could also have caused the internal issues which is such BSThe chip is in the case the size of a child's finger nail and has nothing to do with the internal hardware issuesThey want me to pay $+ tax for this tiny little chip before they open the computer up and deal with the REAL issueThe reason why I sent it inI DID NOT send the laptop in with any cracks or chipsThis is just an excuse to avoid honouring the warrantyThey should really specify these limitations in their warrantyThey did notNor did the person explain that to me when I called in the first placeHe told me they would fix it and if they could not, a working computer will show up to my door (his exact words)Did not happenInstead I got a cracked case and an useless laptop Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been in contact with the customer concerning his recent monitor purchased from Dell’s online Dell Outlet Store The items sold on this site are limited in quantity and are subject to availability [redacted] has apologized to the customer for having received the wrong item, and has informed Mr [redacted] the only resolution we have available is for the customer to return the monitor to Dell for a full refund to his original payment method; or he may retain the monitor received and [redacted] will authorize a $concession, in the interest of customer satisfaction At this time, the customer has declined to accept either offer We certainly do apologize for any frustration or disappointment this matter may have caused our customer We want the customer to know, the offer to return for a full refund or to accept the concession, will remain valid and available until August 12, Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer has a mail in only warranty and Dell records indicate the system has been supported under the hardware warranty purchasedDell has a thirty (30) day return period and, as the order invoiced during August 2017, a return for a refund would not be an optionOur representative remains available to discuss this matter however there will be no change in the resolution offered Sincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because: a dell sales reptook this order and processed itI told him I could not give him my phone number and he suggested that he use a dell number and I said fine with mehe then asked would I be available to verify my data by email and I immediately agreedmy credit card was billed the order was shipped and dell stopped the delivery while I was waiting for fedx to come to my housethey then sent me notice of cancellation ...citing some babble about security and fraud ...that arrived after I learned fedx had been told not to deliver my pcif they had notat this point...billed my credit cardwe would not have a problem...but they didthat really annoys meI have purchased two or three computers from dellI am a long time customerand they took it upon themselves to determine the cancellation of my deliveryand they took my fundsthen they told me it would take or weeks for a refund to be processed after dell got the pc backI at no time ever saw or touched this pcbut dell had control of it from the day it was created....so keeping my funds made absolutely no sense and I objecteda customer is at the mercy of these arrogant businesseswith the except of organizations like the Revdex.coma customer has little recourse to injusticebut this time I plan to have dell learn a lessonI want the $fee for use of my funds without my permission and with out justification** [redacted] Regards, [redacted]
The representative [redacted] is attempting to reach the customer by phone and emailPlease understand the representative will only make attempts before closing the caseThe representative can be reached by emailing at [redacted] @Dell.com
Dear Revdex.com, I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding continued problemsThe representative has followed up by phone and email at this time we are still waiting to assistWe understand the customer work schedule and they may contact our frontline tech supportIn regards to the customer reporting scammer contacting herWe strongly encourage the customer to submit the attached link to help investigate and catch these people [redacted] Please note that these fraudsters will pose as any number of companies in this industryIn many cases they will also pose as federal authorities such as the IRSWe have found that various tech support scams start with malware that was downloaded unsuspectingly by their victimsIt’s not unlike the way a person may have their credit card information compromisedI would also like to add that Dell, other tech companies, and the authorities are always working closely together to help stop these individuals and their activitiesOne such crackdown was recently announced and you can read about it here: [redacted] If the customer has any future concerns please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: when I purchased the hard drive, I was not informed that it only had a day warranty and was not asked to purchase oneAdditionally, the price I was quoted by the Dell rep is NOT a discounted priceHe quoted me $159+ tax for a hard drive but the rep before him quoted $Besides that, you can purchase a hard drive for this laptop online for significantly less than what Dell is quoting I will say it again, Dell has poor product quality and horrible customer service! Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative offered technical assistance, as well as, depot service; however, Mr [redacted] elected not to accept our offer of assistanceHis request for a replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a product returnOur records show that a credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc