Complaint: [redacted] I am rejecting this response because:They did credit me with $1105.88, but this was not the full refund of $due to meDell still owes me $I am not sure why they haven't refunded me the full amount, even though they sent me a defective product Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been instrumental in assisting the customer by providing her with the Xbox extra controller missing from her Black Friday promotional order This controller order has been delivered to Ms [redacted] We certainly do apologize for any inconvenience or frustration this matter may have caused the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and our records indicate the customer has been provided a refund for both orders Our representative provided an update to the customer and we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has been instrumental in assisting the customer with their concerns Our records indicate [redacted] has apologized to the customer for the order delay and has changed the ship to address on the shipment back to the original address The order has been delivered to the customer on Wednesday, 01/10/6:p.m Additionally, in the interest of customer satisfaction, [redacted] has provided Ms [redacted] with a Dell coupon which she may use at our website for her next purchase; Ms [redacted] has accepted this assistance and the coupon Ms [redacted] has ***’s contact information if she should need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Dell did not tell the true situationsThe following is copied from our last email sent to Mr [redacted] , who claimed himself as a senior leader in Dell and was the last Dell staff we contactedYou may see from email that we never refused OS installation from DellPlease note that we never heard from Dell again since that email, except for those annoying messages through Revdex.com."We tried to reset the laptop to factory setting and installed all updates in April, but it did not solve the problemI do not think another OS installation will help but if you insist you may have your people to try that."Also, Dell should not use cheap tricks with customers, for example playing word game such as "reset" and "reinstall"I copied the following from Microsoft's website: "Resetting your PC reinstalls Windows but deletes your files, settings, and apps"I hope this would improve Dell's staff's knowledge Regards, ***
Complaint: [redacted] I am rejecting this response because: Unfortunately, the representative never let me speak to his supervisor because he didnt handle this case well at allI mentioned to them that I cannot have Microsoft Office deleted from my hard drive or a replacement in the hard drive because of no product key and no CDThey didnt care and did it any wayThere was no means of communication between anyone it appearsThe representative didnt helpI didnt understand why this matter is closed, by them, especially since there was no follow up I have sent emails to the Revdex.com with respect to all what I am sharing for your recordsThey just didn't helpI pay a lot of money for my extended warrantiesI clearly stated about Microsoft Office and they didnt care I am highly rejecting this situation Attached is the entire communication between me and the representative.Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants unwanted telephone calls to stop We regret any dissatisfaction he may have experienced and appreciate the feedback provided We are aware that unauthorized callers are using the Dell company name and those of our business partners to potentially coerce customers into making fraudulent payments in return for unsolicited support This is recognized as an on-going industry wide issue when unsolicited support calls come from individuals using a variety of company names (Dell and Microsoft being two of the most commonly used) Since the date of the complaint, a Dell representative contacted the customer and requested information to assist us in our investigation Should the customer need further assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They finally refunded for meThank you for your help Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed delivery of the customer’s AC adapter Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell reported via email that I would be reimbursed my account of my account was only reimbursed on 8/23/ < [redacted] @Dell.com> < [redacted] @Dell.com> wrote:Dear ***, Thank you for speaking with me earlier today and as informed, the amount of $ has been credit back to your Visa card and will show on your next statement cycleIn case you have any concerns regarding this credit please do get back to meI have emailed Dell and [redacted] regarding this matter on 8/27/I would like to be refunded the entire amount as his email stated [redacted] @hotmail.com
Our representative remains engaged with the customer to address these issues in our attempt to reach a final resolutionWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative explained that a credit had already been processed and posted on 8/17/Dell Financial has confirmed with the customer that the credit will reflect on the next billing statementThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty and the return policyAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a product return and followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:1) I have never reached a support representative via telephone because the receptionist always hangs up on me after refusing to transfer me.2) There was further contact, via email and chat, and I notified them of the issue.3) Dell is clearly showing they are not willing to resolve this issueI have clearly defined my expectations to them numerous times, so when they are ready to resolve this issue, they may do so by sending me a replacement adapter, as already discussed at great length multiple times Regards, [redacted] ***
Today’s Date: 05/25/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states order concerns with a television orderAt this time the agent has processed a refund for the television and the customer issued a dispute for the extended warrantyDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have replaced the TVThank you! Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has contacted the customer and, per the terms and conditions of the Dell Limited Hardware Warranty, respectfully denied the request for a new replacement systemHowever; depot service was offered to the customer and acceptedOur records indicate the service has been completed and the system returnedThe customer verifies the issue has been resolved Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed a refund that will be posted back to the original form of payment that will reflect in the customer’s next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because I feel Dell should compensate me in some way given the lost billable hours both on phone and correspondence with various individuals concerned All I would like is a free subscription to the program that I fought so hard to install, or something similar.I feel that Dell has lost the leading edge in customer service and I would like to stand firm that Dell needs to make amends for putting me through undue stress and financial hardship.I also feel it's time corporate gets involved instead of outsourcing complaints to foreign countries Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I used the return label they sent me w/ the refurbished replacement to return itDell Computers has been deceptive, evasive and dishonest from the onset of trying for months and months w/ great difficulty to get them to honor my warranty and, now, getting my refundI did, everything, as I was instructed to doThey are a corrupt Company Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:They did credit me with $1105.88, but this was not the full refund of $due to meDell still owes me $I am not sure why they haven't refunded me the full amount, even though they sent me a defective product Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been instrumental in assisting the customer by providing her with the Xbox extra controller missing from her Black Friday promotional order This controller order has been delivered to Ms [redacted] We certainly do apologize for any inconvenience or frustration this matter may have caused the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and our records indicate the customer has been provided a refund for both orders Our representative provided an update to the customer and we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has been instrumental in assisting the customer with their concerns Our records indicate [redacted] has apologized to the customer for the order delay and has changed the ship to address on the shipment back to the original address The order has been delivered to the customer on Wednesday, 01/10/6:p.m Additionally, in the interest of customer satisfaction, [redacted] has provided Ms [redacted] with a Dell coupon which she may use at our website for her next purchase; Ms [redacted] has accepted this assistance and the coupon Ms [redacted] has ***’s contact information if she should need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Dell did not tell the true situationsThe following is copied from our last email sent to Mr [redacted] , who claimed himself as a senior leader in Dell and was the last Dell staff we contactedYou may see from email that we never refused OS installation from DellPlease note that we never heard from Dell again since that email, except for those annoying messages through Revdex.com."We tried to reset the laptop to factory setting and installed all updates in April, but it did not solve the problemI do not think another OS installation will help but if you insist you may have your people to try that."Also, Dell should not use cheap tricks with customers, for example playing word game such as "reset" and "reinstall"I copied the following from Microsoft's website: "Resetting your PC reinstalls Windows but deletes your files, settings, and apps"I hope this would improve Dell's staff's knowledge Regards, ***
Complaint: [redacted] I am rejecting this response because: Unfortunately, the representative never let me speak to his supervisor because he didnt handle this case well at allI mentioned to them that I cannot have Microsoft Office deleted from my hard drive or a replacement in the hard drive because of no product key and no CDThey didnt care and did it any wayThere was no means of communication between anyone it appearsThe representative didnt helpI didnt understand why this matter is closed, by them, especially since there was no follow up I have sent emails to the Revdex.com with respect to all what I am sharing for your recordsThey just didn't helpI pay a lot of money for my extended warrantiesI clearly stated about Microsoft Office and they didnt care I am highly rejecting this situation Attached is the entire communication between me and the representative.Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants unwanted telephone calls to stop We regret any dissatisfaction he may have experienced and appreciate the feedback provided We are aware that unauthorized callers are using the Dell company name and those of our business partners to potentially coerce customers into making fraudulent payments in return for unsolicited support This is recognized as an on-going industry wide issue when unsolicited support calls come from individuals using a variety of company names (Dell and Microsoft being two of the most commonly used) Since the date of the complaint, a Dell representative contacted the customer and requested information to assist us in our investigation Should the customer need further assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They finally refunded for meThank you for your help Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed delivery of the customer’s AC adapter Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell reported via email that I would be reimbursed my account of my account was only reimbursed on 8/23/ < [redacted] @Dell.com> < [redacted] @Dell.com> wrote:Dear ***, Thank you for speaking with me earlier today and as informed, the amount of $ has been credit back to your Visa card and will show on your next statement cycleIn case you have any concerns regarding this credit please do get back to meI have emailed Dell and [redacted] regarding this matter on 8/27/I would like to be refunded the entire amount as his email stated [redacted] @hotmail.com
Our representative remains engaged with the customer to address these issues in our attempt to reach a final resolutionWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative explained that a credit had already been processed and posted on 8/17/Dell Financial has confirmed with the customer that the credit will reflect on the next billing statementThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty and the return policyAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a product return and followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:1) I have never reached a support representative via telephone because the receptionist always hangs up on me after refusing to transfer me.2) There was further contact, via email and chat, and I notified them of the issue.3) Dell is clearly showing they are not willing to resolve this issueI have clearly defined my expectations to them numerous times, so when they are ready to resolve this issue, they may do so by sending me a replacement adapter, as already discussed at great length multiple times Regards, [redacted] ***
Today’s Date: 05/25/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states order concerns with a television orderAt this time the agent has processed a refund for the television and the customer issued a dispute for the extended warrantyDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have replaced the TVThank you! Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has contacted the customer and, per the terms and conditions of the Dell Limited Hardware Warranty, respectfully denied the request for a new replacement systemHowever; depot service was offered to the customer and acceptedOur records indicate the service has been completed and the system returnedThe customer verifies the issue has been resolved Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed a refund that will be posted back to the original form of payment that will reflect in the customer’s next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because I feel Dell should compensate me in some way given the lost billable hours both on phone and correspondence with various individuals concerned All I would like is a free subscription to the program that I fought so hard to install, or something similar.I feel that Dell has lost the leading edge in customer service and I would like to stand firm that Dell needs to make amends for putting me through undue stress and financial hardship.I also feel it's time corporate gets involved instead of outsourcing complaints to foreign countries Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I used the return label they sent me w/ the refurbished replacement to return itDell Computers has been deceptive, evasive and dishonest from the onset of trying for months and months w/ great difficulty to get them to honor my warranty and, now, getting my refundI did, everything, as I was instructed to doThey are a corrupt Company Regards, [redacted]