Complaint: [redacted] I am rejecting this response because:I am sending a response to Dell Inc representative [redacted] in her latest attempt to contact me [redacted] wanted me to allow Dell Incpersonnel to take over my computer in an attempt to resolved the problems my Dell computer is havingI explained in the above video that if the recent attempts by Dell's trained technician couldn't resolve the problems of my laptop when it entered their facility, I doubt highly if your telephone technician could resolve the issues of my computer eitherPlease bear in mind that two of your colleagues; one [redacted] in your warranty department and the other a [redacted] from your technical department there at Dell couldn't resolve the same issues one day before my computer was shipped off, involving the optical drive and the inability of my computer to hold maximum soundAlso notice my computer screen in the video and how your technician had left the words "test mode" written across the screen Your company's personnel aught to be ashamed of themselvesIn answer to your question [redacted] ; no I will not give Dell Inc any more of my time and money to waist as I do not have capabilities and paying for out of pocket transportation is an undue burden I am not willing to undertakeSincerely, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondence Per the terms and conditions of the Dell limited warranty, our representative offered the customer a system exchange or, as a onetime goodwill gesture, a refundThe customer accepted the exchange We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com,This case has been assigned to Global Escalation Management (GEM) for resolutionA Dell representative will contact Mr [redacted] and work with him to resolve his issues as reported in the complaintSincerely,Dell Advanced Resolution Team
Dear Revdex.com, I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding continued problemsOur records do not reflect that the customer claimsWe have made exceptions and assisted the customer outside the warranty periodIf the customer would like to pursue a refund she will need to contact the retail storeDells position on this will not change and we consider this matter closed Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and states she had another issue since our last response and requested a free warranty extension which was denied Out of fairness to Dell customers who purchase warranty extensions, Dell will not be offering to provide a free warranty extension as a concession Our records indicate the customer is being assisted by Dell representatives with her latest issues The customer may also contact our representative at [redacted] @Dell.com should she have any other questions or concerns in the matter Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative recently contacted [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a partial account credit and followwith [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] , in case [redacted] has any further concerns regarding this case.Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: even after everything stated about the whole situation, DELL took money from my account WITHOUT permission Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsMs [redacted] stated that she purchased the unit from [redacted] Ms [redacted] was asked to complete the transfer of ownership form [redacted] Please note that Ms [redacted] failed to provide documentation needed for warranty verification and entitlement; therefore, her request for service & support was respectfully denied Ms [redacted] also stated that she will return the unit to [redacted] We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and apologized for the experienced and confirmed the customer has received the orderThe representative can be reached directly by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: there is no solutionNow I have another problem regarding a 2nd order, I left a message for [redacted] @Dell.com on wednesday and he has still not reached back to me, now days laterI don't see any solution or anything to compensate for the minutes I've wasted on the phone with dell and the additional estimated minutes I will have to waste in order to rectify the continuation of this issue, the 2nd order (Purchase ID [redacted] )I had cancelled that order and yet I was charged for it a week later and it was still shipped to me, despite my cancellation of the order (which I have an email confirmation of, which is Service Request Number [redacted] )Dealing with dell has been extremely frustrating and unnecessarily complicatedI think a simple statement stating that they try to communicate properly is not sufficientThere have easily been 5-mistakes in the processing of my ordersAny person in my situation would feel the same as me Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s credit Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative is attempting to reach the customer by phone and emailIf the customer phone is stating out of service but emails have been sentPlease understand the representative will make attempts before closing the caseThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, providing it is a" new" computer Regards, [redacted]
Today’s Date: 09/10/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence The customer states technical concerns with their Dell unitAt this time the agent processed a repair for the customer and the customer confirmed the matter has been addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants reimbursement for cost of the repairsWe regret any dissatisfaction customer may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, the unit was sent to depot for evaluation, where the box and the system were fully inspectedPlease note that the box was intact; however, liquid spillage was discovered inside the unitOur representative explained the terms and conditions of the Limited Hardware Warranty [redacted] , which does not cover accidental damageFurthermore, the customer agreed the to the billable service; therefore, the unit was repaired and delivered back to the customerPlease note, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a partial account credit; however, the customer declined our offerTheir reimbursement request for full cost of the repairs was respectfully deniedWe remain ready to assist the customer within the terms of Dell’s Limited Hardware Warranty and our other policiesShould Mr [redacted] have any additional concerns regarding this case, he can reach out to by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely,Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:The business has not addressed my complaint or requested resolution for the complaintTheir latest response admits as muchI have noted that they advertise GB of space, but my machine has GB originally loaded on the machine and less than GB of actual usable spaceTheir response to that is to tell me to go purchase an additional hard drive, instead of responding to or helping to fix the issue of space with the machine itself Regards, [redacted]
Revdex.com: I received the Items I paid for, more than a month later, at the end of the day that's all I wanted; A Dell representative called me, but it seems it was the same type of service that I previously had, he wouldn't even let me talk and explain what was the issue!One thing is for sure, they just lost a Customer Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and confirmed, after the repairs, the system is functioning as designedOur representative respectfully denied her request for a refund or a replacement system, however; Dell technical support remains available to assist per the terms and conditions of the Dell Limited WarrantyWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:I am sending a response to Dell Inc representative [redacted] in her latest attempt to contact me [redacted] wanted me to allow Dell Incpersonnel to take over my computer in an attempt to resolved the problems my Dell computer is havingI explained in the above video that if the recent attempts by Dell's trained technician couldn't resolve the problems of my laptop when it entered their facility, I doubt highly if your telephone technician could resolve the issues of my computer eitherPlease bear in mind that two of your colleagues; one [redacted] in your warranty department and the other a [redacted] from your technical department there at Dell couldn't resolve the same issues one day before my computer was shipped off, involving the optical drive and the inability of my computer to hold maximum soundAlso notice my computer screen in the video and how your technician had left the words "test mode" written across the screen Your company's personnel aught to be ashamed of themselvesIn answer to your question [redacted] ; no I will not give Dell Inc any more of my time and money to waist as I do not have capabilities and paying for out of pocket transportation is an undue burden I am not willing to undertakeSincerely, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondence Per the terms and conditions of the Dell limited warranty, our representative offered the customer a system exchange or, as a onetime goodwill gesture, a refundThe customer accepted the exchange We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com,This case has been assigned to Global Escalation Management (GEM) for resolutionA Dell representative will contact Mr [redacted] and work with him to resolve his issues as reported in the complaintSincerely,Dell Advanced Resolution Team
Dear Revdex.com, I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding continued problemsOur records do not reflect that the customer claimsWe have made exceptions and assisted the customer outside the warranty periodIf the customer would like to pursue a refund she will need to contact the retail storeDells position on this will not change and we consider this matter closed Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and states she had another issue since our last response and requested a free warranty extension which was denied Out of fairness to Dell customers who purchase warranty extensions, Dell will not be offering to provide a free warranty extension as a concession Our records indicate the customer is being assisted by Dell representatives with her latest issues The customer may also contact our representative at [redacted] @Dell.com should she have any other questions or concerns in the matter Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative recently contacted [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a partial account credit and followwith [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] , in case [redacted] has any further concerns regarding this case.Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: the computer was not repairedSame issue happeningPOS Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: even after everything stated about the whole situation, DELL took money from my account WITHOUT permission Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsMs [redacted] stated that she purchased the unit from [redacted] Ms [redacted] was asked to complete the transfer of ownership form [redacted] Please note that Ms [redacted] failed to provide documentation needed for warranty verification and entitlement; therefore, her request for service & support was respectfully denied Ms [redacted] also stated that she will return the unit to [redacted] We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterThe representative reviewed the details with the customer and apologized for the experienced and confirmed the customer has received the orderThe representative can be reached directly by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: there is no solutionNow I have another problem regarding a 2nd order, I left a message for [redacted] @Dell.com on wednesday and he has still not reached back to me, now days laterI don't see any solution or anything to compensate for the minutes I've wasted on the phone with dell and the additional estimated minutes I will have to waste in order to rectify the continuation of this issue, the 2nd order (Purchase ID [redacted] )I had cancelled that order and yet I was charged for it a week later and it was still shipped to me, despite my cancellation of the order (which I have an email confirmation of, which is Service Request Number [redacted] )Dealing with dell has been extremely frustrating and unnecessarily complicatedI think a simple statement stating that they try to communicate properly is not sufficientThere have easily been 5-mistakes in the processing of my ordersAny person in my situation would feel the same as me Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s credit Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative is attempting to reach the customer by phone and emailIf the customer phone is stating out of service but emails have been sentPlease understand the representative will make attempts before closing the caseThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, providing it is a" new" computer Regards, [redacted]
Today’s Date: 09/10/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence The customer states technical concerns with their Dell unitAt this time the agent processed a repair for the customer and the customer confirmed the matter has been addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants reimbursement for cost of the repairsWe regret any dissatisfaction customer may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate, the unit was sent to depot for evaluation, where the box and the system were fully inspectedPlease note that the box was intact; however, liquid spillage was discovered inside the unitOur representative explained the terms and conditions of the Limited Hardware Warranty [redacted] , which does not cover accidental damageFurthermore, the customer agreed the to the billable service; therefore, the unit was repaired and delivered back to the customerPlease note, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a partial account credit; however, the customer declined our offerTheir reimbursement request for full cost of the repairs was respectfully deniedWe remain ready to assist the customer within the terms of Dell’s Limited Hardware Warranty and our other policiesShould Mr [redacted] have any additional concerns regarding this case, he can reach out to by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely,Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:The business has not addressed my complaint or requested resolution for the complaintTheir latest response admits as muchI have noted that they advertise GB of space, but my machine has GB originally loaded on the machine and less than GB of actual usable spaceTheir response to that is to tell me to go purchase an additional hard drive, instead of responding to or helping to fix the issue of space with the machine itself Regards, [redacted]
Revdex.com: I received the Items I paid for, more than a month later, at the end of the day that's all I wanted; A Dell representative called me, but it seems it was the same type of service that I previously had, he wouldn't even let me talk and explain what was the issue!One thing is for sure, they just lost a Customer Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and confirmed, after the repairs, the system is functioning as designedOur representative respectfully denied her request for a refund or a replacement system, however; Dell technical support remains available to assist per the terms and conditions of the Dell Limited WarrantyWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:They shouldn't have taken the order if it was not available Regards, [redacted] ***