Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale, the limited hardware warranty, and
the return policy
***
***
***
In the interest of customer satisfaction, product returns are being processed for orders *** and ***Furthermore, order *** has been canceled, as requested by Mr***Please note, once the credits have been posted to the original form of payment, our representative will follwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Dear Revdex.com,Dell representative *** attempted to contact Ms*** *** but was not successfulOur representative was able to leave a voice mail message but closed the case because of “no contact” on at least attemptsOur representative remains available to assist in resolving the issue as reported in Ms***’s complaint and may be reached at ***@dell.com.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative explained a return outside has been authorized and a prepaid shipping label providedThe representative made clear the timeframe the customer had to return the item for creditThe representative followed up several times requesting status from the customer since no movement is shown on the shipping labelThe customer has not replied to any of the follow calls or emailsThe customer may contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Thank you for providing a copy of the customer submission. A Dell representative, ***, has contacted the customer and is working with them to reach a reasonable resolution. The representative can bereached directly by email at ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed a system exchange and our records indicate
it has been deliveredWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:The contracted service was not provided by Dell, and no formal response to the accusation that my house represented a health hazard was ever made I continue to to request an extension to the warranty service that I paid for which was not provided If Dell is unwilling to acknowledge the error through a mediation service such as the Revdex.com, I am more than happy to chat with the Attorney General's Office about my civil allegations
Regards,
*** ***
Today’s Date: 07/29/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondence
The customer states technical concerns with their Dell unitThe customer is requesting a refund towards a new unitAt this time the agent has advised the customer the unit was purchased in 4/2011, of which the warranty expired on 4/A warranty exchange was provided on 4/with no issues reportedUnfortunately, as the warranty has expired, no refund or exchange can be providedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may contact the representative at ***@Dell.com should they have any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Dell representative, ***, is attempting to reach the customer by phone and email; however, has not yet been able to discuss the contents
of the submissionWe remain available to assist and ask that the customer contact our representative at ***_***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID:
Dell
Complaint: ***
I am rejecting this response because: It does not make sense, Original price was $89.25. They say It now cost $245.00, and they will give a 10% discount, and want to charge me $220.05. I am very upset with their sale practices. I spent $4,for this computer with no monitor. I want the price the Salesman told me he added, when he had taken the original order, then never showed on the original orderWhich I could not review until the following Monday and, saw it was missing from order. They were notified before order was shipped
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired We regret any dissatisfaction she may have experienced and appreciate the feedback Since the
date of the submission, a Dell representative contacted the customer to discuss her concerns As parts were on backlog, our representative, for customer satisfaction reasons, processed a system exchange to replace the customer’s computer Upon follow up, our representative further assisted with a service dispatch to replace the optical drive and test functionality of the replacement computer The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative
processed a partial account credit for order# ***Our records show that the credit has been processed to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative explained the terms and condition of the limited hardware warranty, which
expired on August 14,
***Please note that our representative offered fee-based support; however, Mr*** elected not to accept our offer of assistanceHis request for replacement was respectfully denied
Mr*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####
***
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer was by the Dell Fraud investigation team and it was explained to him he will need to file a complaint with his local authoritiesThey will contact Dell Fraud team if they need additional informationFor the customer’s security the account has been blocked so no further orders can be placed on this account
The customer may also contact the representative at ***@Dell.com Incident
*** Dell Inc
Resolver, ***, is continuing to work with the gift card department to resolve this matterShould Mr*** have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***@Dell.com
Complaint: ***
I am rejecting this response because: I received his message and emailed back It turns out that my fiancé says it's one of the worst laptops he has ever usedI emailed *** twice now and have yet to receive a responseI am waiting for instructions on how to send this ridiculously laggy laptop He has yet to respond and it's been over a week now.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative advised Mr*** to complete the transfer of ownership form; however,
he elected not to comply
***
Please note that the product was purchased from a third party vendor; therefore, returns and exchanges are governed by the policies of the retailer where the Product was purchasedHis request for warranty attachment, prior to ownership transfer, was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dell representative, *** will continue to be the customers’ point of contactThe due to the history on the account a final resolution has not been determinedThe representative will be following up with a resolutionWe remain available to assist and ask that the customer contact the representative ***@Dell.com
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to reach the customer“ As per *** website, it shows that the package was delivered to the customer*** trkg # ***Actual delivery Tue 12/22/11:amLeft at front doorPackage delivered to recipient address - release authorizedWith the Fed Ex release authorization by the customer takes responsibility for any deliveriesThe customer has provided only a case report number but not an official police reportIf the police decide to investigate Dell has an investigation team that works directly with the police“ Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Dell representative, ***_***, contacted Mr*** and informed him the system was received at Dell and the full credit has posted to his credit card accountOur representative closed the case but remains available to assist on any future incidents directly
related to this issue.Sincerely,Dell Advanced Resolution Team
Complaint: ***
I am rejecting this response because: The unit I have received is defective! I was told that the unit I would receive is (certified refurbished) which means it passed a certification process by professionals! But there is screen defect (screen touch working on its own - phantom touch defect) and there is very obvious red color shifting when slightly changing the viewing angleThe battery on the other hand seem to be loosing 7.7% of original capacity!
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale, the limited hardware warranty, and
the return policy
***
***
***
In the interest of customer satisfaction, product returns are being processed for orders *** and ***Furthermore, order *** has been canceled, as requested by Mr***Please note, once the credits have been posted to the original form of payment, our representative will follwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Dear Revdex.com,Dell representative *** attempted to contact Ms*** *** but was not successfulOur representative was able to leave a voice mail message but closed the case because of “no contact” on at least attemptsOur representative remains available to assist in resolving the issue as reported in Ms***’s complaint and may be reached at ***@dell.com.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative explained a return outside has been authorized and a prepaid shipping label providedThe representative made clear the timeframe the customer had to return the item for creditThe representative followed up several times requesting status from the customer since no movement is shown on the shipping labelThe customer has not replied to any of the follow calls or emailsThe customer may contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Thank you for providing a copy of the customer submission. A Dell representative, ***, has contacted the customer and is working with them to reach a reasonable resolution. The representative can bereached directly by email at ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed a system exchange and our records indicate
it has been deliveredWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:The contracted service was not provided by Dell, and no formal response to the accusation that my house represented a health hazard was ever made I continue to to request an extension to the warranty service that I paid for which was not provided If Dell is unwilling to acknowledge the error through a mediation service such as the Revdex.com, I am more than happy to chat with the Attorney General's Office about my civil allegations
Regards,
*** ***
Today’s Date: 07/29/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondence
The customer states technical concerns with their Dell unitThe customer is requesting a refund towards a new unitAt this time the agent has advised the customer the unit was purchased in 4/2011, of which the warranty expired on 4/A warranty exchange was provided on 4/with no issues reportedUnfortunately, as the warranty has expired, no refund or exchange can be providedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may contact the representative at ***@Dell.com should they have any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Dell representative, ***, is attempting to reach the customer by phone and email; however, has not yet been able to discuss the contents
of the submissionWe remain available to assist and ask that the customer contact our representative at ***_***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID:
Dell
Complaint: ***
I am rejecting this response because: It does not make sense, Original price was $89.25. They say It now cost $245.00, and they will give a 10% discount, and want to charge me $220.05. I am very upset with their sale practices. I spent $4,for this computer with no monitor. I want the price the Salesman told me he added, when he had taken the original order, then never showed on the original orderWhich I could not review until the following Monday and, saw it was missing from order. They were notified before order was shipped
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired We regret any dissatisfaction she may have experienced and appreciate the feedback Since the
date of the submission, a Dell representative contacted the customer to discuss her concerns As parts were on backlog, our representative, for customer satisfaction reasons, processed a system exchange to replace the customer’s computer Upon follow up, our representative further assisted with a service dispatch to replace the optical drive and test functionality of the replacement computer The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative
processed a partial account credit for order# ***Our records show that the credit has been processed to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative explained the terms and condition of the limited hardware warranty, which
expired on August 14,
***Please note that our representative offered fee-based support; however, Mr*** elected not to accept our offer of assistanceHis request for replacement was respectfully denied
Mr*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####
***
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer was by the Dell Fraud investigation team and it was explained to him he will need to file a complaint with his local authoritiesThey will contact Dell Fraud team if they need additional informationFor the customer’s security the account has been blocked so no further orders can be placed on this account
The customer may also contact the representative at ***@Dell.com Incident
*** Dell Inc
Resolver, ***, is continuing to work with the gift card department to resolve this matterShould Mr*** have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***@Dell.com
Complaint: ***
I am rejecting this response because: I received his message and emailed back It turns out that my fiancé says it's one of the worst laptops he has ever usedI emailed *** twice now and have yet to receive a responseI am waiting for instructions on how to send this ridiculously laggy laptop He has yet to respond and it's been over a week now.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative advised Mr*** to complete the transfer of ownership form; however,
he elected not to comply
***
Please note that the product was purchased from a third party vendor; therefore, returns and exchanges are governed by the policies of the retailer where the Product was purchasedHis request for warranty attachment, prior to ownership transfer, was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dell representative, *** will continue to be the customers’ point of contactThe due to the history on the account a final resolution has not been determinedThe representative will be following up with a resolutionWe remain available to assist and ask that the customer contact the representative ***@Dell.com
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to reach the customer“ As per *** website, it shows that the package was delivered to the customer*** trkg # ***Actual delivery Tue 12/22/11:amLeft at front doorPackage delivered to recipient address - release authorizedWith the Fed Ex release authorization by the customer takes responsibility for any deliveriesThe customer has provided only a case report number but not an official police reportIf the police decide to investigate Dell has an investigation team that works directly with the police“ Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Dell representative, ***_***, contacted Mr*** and informed him the system was received at Dell and the full credit has posted to his credit card accountOur representative closed the case but remains available to assist on any future incidents directly
related to this issue.Sincerely,Dell Advanced Resolution Team
Complaint: ***
I am rejecting this response because: The unit I have received is defective! I was told that the unit I would receive is (certified refurbished) which means it passed a certification process by professionals! But there is screen defect (screen touch working on its own - phantom touch defect) and there is very obvious red color shifting when slightly changing the viewing angleThe battery on the other hand seem to be loosing 7.7% of original capacity!
Regards,
*** ***