Complaint: ***
I am rejecting this response because: they sent response to previous rejection and now just acknowldeged the responseDid not answer previouse request for PART#s for me to buySee they refuse to support thier product This Inspirion was built by DELL as a piece of garbage and they refuse to provide upgrade part#s for someone to make it worthwhileDell Inc Needs to support their product, I request a supervisor contact me at ###-###-#### after p.meastern since '***@Dell.com' has been a useless, condescending RACIST fully intending to be disrespectful to any *** of the ** *** *** that purchased a Dell Product from the *** *** *** *** *** (***)
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that the credit for order# *** has been posted to the original form of
payment; furthermore, he was referred to DFS (Dell Financial Services) for any additional account related supportOur representative also processed an onsite service, which was completed on March 25th, Our representative followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: It's ridiculous Dell attempted to call me using the same exact Indian based customer service to tell me there's still no solutionHow is it that the highest person I can speak to at Dell is somehow in India considering Dell's headquarters is in Texas...This is an example of a cheap company outsourcing every inch of their customer service without any regard for actual customersHow is it that the company who sells gift cards and sends promotional gift cards cannot simply give another one...especially considering it was their terrible customer service who wrongly informed me of the gift card terms and conditions at first
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Since the date of the submission, Dell representatives contacted the customer to provide assistance and, for customer satisfaction reasons, processed a system exchange to replace the customer’s original computer Upon follow up, the customer reported that the replacement appears to be functioning properly The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 07/29/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondence
The customer states technical concerns with their Dell unitThe customer is requesting a refund towards a new unitAt this time the agent has advised the customer the unit was purchased in 4/2011, of which the warranty expired on 4/A warranty exchange was provided on 4/with no issues reportedUnfortunately, as the warranty has expired, no refund or exchange can be providedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may contact the representative at ***@Dell.com should they have any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Customer expressed dissatisfaction with Dell service and support and wants a replacement or a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware Warranty and the return policyHowever, as a gesture of goodwill and in the interest of customer satisfaction, our representative processed a product return for order number *** and followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.***, or for online assistance at www.***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because: My computer functions even worse since they installed the new hard driveTheir own tech that has been here twice now due to computer malfunctions, stated he could not make the computer work properlyI was sold a lemonDell keeps stating we are past the 30-day return / exchange policy, however that is only becuase ever since the fist week we owned this computer they have refused to do anything other than run useless testsThe compter freezes regularly, I cannot open 70% of my files, the email system functions at about 90%, the computer constantly states "CRITICAL ERROR" and we must pull the plug to get it to work, it's slow, cannot multi-function and will not load all my files from the old hard drive to the new oneNearly all of these things have been occuring since the fist weeek we owned the computer and have been recorded via email and online conversations with DellI have asked for a credit to upgrade to a new computer, which I feel is extremely gennerous of me after all that I have been throughI have lost so much time and business dealing with this computer! Dell OWES ME MONEY!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
They cannot say however that it was a one-time goodwill gestureThey totally screwed up and even the dell technician couldnt find the anti-virus. Dell needs to get their act together!
Regards,
*** ***
Dear Revdex.com, Dell records indicate a check # *** has been issued on 3/16/The check is sent general mail please allow to business days to receiveSincerely Advanced Resolution Group Incident *** Dell
Revdex.com:
Thank you for your assistance to (hopefully) resolving the matter of my computer being mishandled I do hope that there will be no further mishaps In the meantime, I am hopeful that the computer will be new The computer that was returned was supposedly a new one, but it did not work I hope that this one will work and will have the software that comes with the initial purchase order
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:This response from Mr*** is untrue. See attached letter to *** *** for details.Note: After filing a complaint with the Revdex.com, someone phoned me misrepresenting himself to be from Dell Corporate Headquarters in response to my complaint. Only after asking for his name did I recognize it to be the very Mr*** from escalated technical support who mishandled my case and who continues to misrepresent facts, and NOT someone from Dell Corporate Headquarters.Sincerely,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative, *** has been assigned to this case and has been in contact with the customer*** was able to determine why support was unable to assist the customer and it is because the computer had been purchased from a retail company*** asked the customer to provide proof of purchase so he can transfer the ownership into the customer’s name so Dell can repair the system per the Terms and Conditions of the system hardware warrantyThe customer is currently out of town and will reach out to *** upon his return home within the monthSince there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case for the time beingWe ask that the customer contacts our representative once he is home and able to work with ***, who can be reached directly by email at ***@Dell.comDell will be happy to reopen the case at that time Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has emailed the customer regarding their concerns.
We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer her refund was processed on March 9th and will reflect in her next billing cycle. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Today’s Date: 06/24/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states continued technical concerns with their unitAt this time the agent has processed a system exchange for the customer which was received in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com with any questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the customer has received a full refund to their Dell Preferred Account for the monitor that had been lost in transitDell representative; *** has called the customer numerous times attempting to provide this information to them, but each call has gone to voicemail so they have left the information through the messaging system. The refund posted on 06/24/2016. We certainly do apologize for any frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative informed her that the warranty had expired on March 21st, As a onetime
gesture of goodwill and in the interest of customer satisfaction, our representative offered depot repair at a discounted rate; however, Ms*** elected not to accept our offer of assistanceHer request for replacement unit or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I am very disappointed with Dell and their handling of my situation The delay of accepting responsibility for the broken product did cause hardship for me and my business I have finally been credited a refund and will close this case at this point.
Regards,
*** ***
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to reach the customer“ As per *** website, it shows that the package was delivered to the customer*** trkg # ***Actual delivery Tue 12/22/11:amLeft at front doorPackage delivered to recipient address - release authorizedWith the Fed Ex release authorization by the customer takes responsibility for any deliveriesThe customer has provided only a case report number but not an official police reportIf the police decide to investigate Dell has an investigation team that works directly with the police“ Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customers was offered an exchange when it was found a part was on back orderAt the time of the exchange offer Mrs*** was informed that if the part became available before the exchange request was processed it would be cancelledThe part did become available and the system was repaired under the terms and conditions of her warranty*** As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # *** Dell
Complaint: ***
I am rejecting this response because: they sent response to previous rejection and now just acknowldeged the responseDid not answer previouse request for PART#s for me to buySee they refuse to support thier product This Inspirion was built by DELL as a piece of garbage and they refuse to provide upgrade part#s for someone to make it worthwhileDell Inc Needs to support their product, I request a supervisor contact me at ###-###-#### after p.meastern since '***@Dell.com' has been a useless, condescending RACIST fully intending to be disrespectful to any *** of the ** *** *** that purchased a Dell Product from the *** *** *** *** *** (***)
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that the credit for order# *** has been posted to the original form of
payment; furthermore, he was referred to DFS (Dell Financial Services) for any additional account related supportOur representative also processed an onsite service, which was completed on March 25th, Our representative followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: It's ridiculous Dell attempted to call me using the same exact Indian based customer service to tell me there's still no solutionHow is it that the highest person I can speak to at Dell is somehow in India considering Dell's headquarters is in Texas...This is an example of a cheap company outsourcing every inch of their customer service without any regard for actual customersHow is it that the company who sells gift cards and sends promotional gift cards cannot simply give another one...especially considering it was their terrible customer service who wrongly informed me of the gift card terms and conditions at first
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Since the date of the submission, Dell representatives contacted the customer to provide assistance and, for customer satisfaction reasons, processed a system exchange to replace the customer’s original computer Upon follow up, the customer reported that the replacement appears to be functioning properly The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 07/29/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondence
The customer states technical concerns with their Dell unitThe customer is requesting a refund towards a new unitAt this time the agent has advised the customer the unit was purchased in 4/2011, of which the warranty expired on 4/A warranty exchange was provided on 4/with no issues reportedUnfortunately, as the warranty has expired, no refund or exchange can be providedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may contact the representative at ***@Dell.com should they have any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Customer expressed dissatisfaction with Dell service and support and wants a replacement or a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware Warranty and the return policyHowever, as a gesture of goodwill and in the interest of customer satisfaction, our representative processed a product return for order number *** and followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.***, or for online assistance at www.***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because: My computer functions even worse since they installed the new hard driveTheir own tech that has been here twice now due to computer malfunctions, stated he could not make the computer work properlyI was sold a lemonDell keeps stating we are past the 30-day return / exchange policy, however that is only becuase ever since the fist week we owned this computer they have refused to do anything other than run useless testsThe compter freezes regularly, I cannot open 70% of my files, the email system functions at about 90%, the computer constantly states "CRITICAL ERROR" and we must pull the plug to get it to work, it's slow, cannot multi-function and will not load all my files from the old hard drive to the new oneNearly all of these things have been occuring since the fist weeek we owned the computer and have been recorded via email and online conversations with DellI have asked for a credit to upgrade to a new computer, which I feel is extremely gennerous of me after all that I have been throughI have lost so much time and business dealing with this computer! Dell OWES ME MONEY!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
They cannot say however that it was a one-time goodwill gestureThey totally screwed up and even the dell technician couldnt find the anti-virus. Dell needs to get their act together!
Regards,
*** ***
Dear Revdex.com, Dell records indicate a check # *** has been issued on 3/16/The check is sent general mail please allow to business days to receiveSincerely Advanced Resolution Group Incident *** Dell
Revdex.com:
Thank you for your assistance to (hopefully) resolving the matter of my computer being mishandled I do hope that there will be no further mishaps In the meantime, I am hopeful that the computer will be new The computer that was returned was supposedly a new one, but it did not work I hope that this one will work and will have the software that comes with the initial purchase order
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:This response from Mr*** is untrue. See attached letter to *** *** for details.Note: After filing a complaint with the Revdex.com, someone phoned me misrepresenting himself to be from Dell Corporate Headquarters in response to my complaint. Only after asking for his name did I recognize it to be the very Mr*** from escalated technical support who mishandled my case and who continues to misrepresent facts, and NOT someone from Dell Corporate Headquarters.Sincerely,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative, *** has been assigned to this case and has been in contact with the customer*** was able to determine why support was unable to assist the customer and it is because the computer had been purchased from a retail company*** asked the customer to provide proof of purchase so he can transfer the ownership into the customer’s name so Dell can repair the system per the Terms and Conditions of the system hardware warrantyThe customer is currently out of town and will reach out to *** upon his return home within the monthSince there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case for the time beingWe ask that the customer contacts our representative once he is home and able to work with ***, who can be reached directly by email at ***@Dell.comDell will be happy to reopen the case at that time Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has emailed the customer regarding their concerns.
We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer her refund was processed on March 9th and will reflect in her next billing cycle. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Thank you for the letter from *** ***Our representative has been in contact with the customer and discussed the contents
Today’s Date: 06/24/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states continued technical concerns with their unitAt this time the agent has processed a system exchange for the customer which was received in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com with any questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the customer has received a full refund to their Dell Preferred Account for the monitor that had been lost in transitDell representative; *** has called the customer numerous times attempting to provide this information to them, but each call has gone to voicemail so they have left the information through the messaging system. The refund posted on 06/24/2016. We certainly do apologize for any frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative informed her that the warranty had expired on March 21st, As a onetime
gesture of goodwill and in the interest of customer satisfaction, our representative offered depot repair at a discounted rate; however, Ms*** elected not to accept our offer of assistanceHer request for replacement unit or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I am very disappointed with Dell and their handling of my situation The delay of accepting responsibility for the broken product did cause hardship for me and my business I have finally been credited a refund and will close this case at this point.
Regards,
*** ***
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to reach the customer“ As per *** website, it shows that the package was delivered to the customer*** trkg # ***Actual delivery Tue 12/22/11:amLeft at front doorPackage delivered to recipient address - release authorizedWith the Fed Ex release authorization by the customer takes responsibility for any deliveriesThe customer has provided only a case report number but not an official police reportIf the police decide to investigate Dell has an investigation team that works directly with the police“ Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customers was offered an exchange when it was found a part was on back orderAt the time of the exchange offer Mrs*** was informed that if the part became available before the exchange request was processed it would be cancelledThe part did become available and the system was repaired under the terms and conditions of her warranty*** As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # *** Dell