Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized to the customer for the experience and would make sure the correct management staff was provided the informationThe representative as a goodwill gesture sent the game at no cost instead of the gift cardThe representative confirmed by tracking that the order has been deliveredWe remain available to assist the customer if neededPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms of sale and limited hardware warranty, which does not
cover accidental damageHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a depot repair at a discounted rateOur records show that the unit was serviced on June 24, and delivered to Ms*** on June 28, under fedex tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I want the computer FIXED! They can send a box to send it to the depot for the THIRD timeI will not be back at home till the 8th of FebAlso I do not want them to send it back to me where I have to sign for itAs I have many appointments with running businessesLast time they did that I had to cancel a doctor's appointment to wait till 4:for FedEx to deliver itNearest FedEx pickup is miles away! At this time I do not want a refund for the warrantyI want the computer FIXED!Thank you,*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has replaced the customer’s AC adapter. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:The required/expected solution is not provided.The company is indirectly telling that I (the customer) lyingThis is like rubbing salt on the wound and a slap on the customer's faceas the customer is helpless in this case.After mthsof promises from Dell Repsonly someone out of his mind with try and make up issues with the hope that "DELL" is going to "SOLVE" it. This the customer service at it's worst; not keeping up with the promises and then saying that the customer is lying about the problems.I have, at every stage provide both photo & video proof to the Dell repbut I still get this comment from Dell: "System has been delivered but customer claims no power which is very uncommon for a second system to have the same issue”Surely they are at least one customer lower now
Regards,
*** ***
Today’s Date: 08/04/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe customer states technical concerns with her Dell systemAt this time the agent has contacted the customer and offered to troubleshoot the matterThe customer has declined troubleshooting and requests only a refund or a new unitThe unit was purchased in April 2012 and a refund is not possible, additionally Dell must troubleshoot the system first in order to determine where the issue is centered around. According to the terms and conditions of the Dell warranty, troubleshooting must first be performed to determine a root cause be it software or hardwareThe customer may read the terms and conditions from the link providedhttp://www.dell.com/learn/us/en/vn/solutions/limited-hardware-warranties "Upon contacting Dell, you will be required to engage in a remote diagnosis session to help determine the cause of your issueRemote diagnosis may involve customer access to the inside of the product and multiple or extended sessions." We thank the customer for their time and patience during this processThe customer may contact the representative at *** should they reconsider troubleshooting the system in order to work towards an amicable resolution. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell purchase We regret any miscommunication which may have occurred and appreciate the feedback
When an order is placed with Dell for a computer and accessories, the computer configuration is downloaded to our manufacturing facilities to be processed and any other items will be sent to a separate location for fulfillment Ideally, the separate packages will be transferred to the carrier and delivered at the same time however, this is not always the case Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, contacted Dell Financial Services (DFS) on behalf of the customer to request that the late fee be waived DFS has indicated the fee will be waived and the customer should see this reflected on his next billing statement We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:no refund of either my most recent order nor the order earlier in the year has posted or been received. Dell continues to hold over $1,of my money and refuses to refund or cure the defects in its products they shipped.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative advised Mr*** to complete the transfer of ownership form; however,
he elected not to comply
***
Please note that the product was purchased from a third party vendor; therefore, returns and exchanges are governed by the policies of the retailer where the Product was purchasedHis request for warranty attachment, prior to ownership transfer, was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dell representative, *** will continue to be the customers’ point of contactThe due to the history on the account a final resolution has not been determinedThe representative will be following up with a resolutionWe remain available to assist and ask that the customer contact the representative ***@Dell.com
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized to the customer for the experience and would make sure the correct management staff was provided the informationThe representative authorized an exchange and the customer confirmed receipt of the gamePlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction she may have experienced and appreciate the feedback providedSince the date of the
submission, a Dell representative has been assigned to this case and was unable to find an order for Ms***Our representative attempted to contact her to verify the order information and to date, Ms*** has not responded to our representativeShould she still need assistance, we ask that Ms*** contact our representative at *** for any further assistance she may need in this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the submission for *** *** Mr*** expressed dissatisfaction with Dell service and support and wants warranty support for a Dell computer purchased from a third party We regret any dissatisfaction he may have
experienced and appreciate the feedback provided Dell warranty support is limited to the original purchaser of Dell equipment and any subsequent owner authorized by the original purchaser Dell will not provide technical support for others based solely on possession of Dell equipment Since the date of the submission, Dell representatives contacted Mr*** to discuss his concerns Mr*** does not appear to have sufficient information to transfer ownership of the computer from the original Dell customer Our representative told Mr*** it would be necessary to contact the eBay reseller to request the necessary information or assistance in the transfer of ownership process We ask that Mr*** contact our representative at ***@dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint:
I am rejecting this response because:The tablet still has issuesIt runs most ofthe applications installed but it still has issues with some (social mediaapplications primarily)Furthermore, I am still having troubles with thebrowsersInternet browsing is considerably slower than my originaltablet*** informed me to call tech support on these issuesI never saidthe tablet was free of issuesIf you check the recording of our conversation,you can confirm my statementsI have spent almost hours on the phonedealing with issues related to this tableDell sent me a defective refurbishedVenue and I had to send it in two times to be repaired before it would evenrun some of the applications I had on my Also, I recently found out that alike to like model would be the Venue not the *** said they willnot replace it with the even though Dell replaced my father’s with thatmodelA quick comparison of my original Venue and the Venue will showthat those tables are almost identicalThe Venue Dell sent me was adowngrade from my original modelAlso, I called Dells customer service andchecked their website for a like item to the Venue Both Dells customerservice and the website recommend the Venue not like I receivedIam not asking for a new 7000, I am asking for a tablet comparable to my original.That tablet per Dell is the Venue 7000.I have voiced my concern with *** whostated she will not replace it with the even if my father had his replacedwith that model and Dells representatives say the is the model mostsimilar to my original purchaseIt should be noted that my father spends aconsiderable amount of money on Dell equipment and has a great relationshipwith his Dell salesmanThis along with a whole slew of other issues, wouldlead a reasonable person to believe that Dell only cares about money not bymaking a customer wholeFurthermore, I asked to speak with someone onthe US side who understands warrantee issues and laws*** said she is theonly person that could help me and I have reached the highest level a customercan reachIt took me a few minutes for her to even admit that someone elsecould help me as well but she refused to transfer me to anyone else I am not sure if what *** is telling me tobe truthful since I have not been able to contact anyone elseOnce again, I am very disappointed and wishthat I could speak to someone else on the US side who understands contract and businesslawAlso, my tablet is working but not like my original Venue Like statedabove, several applications and internet browsing still have issues
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have agreed to let them try to fix the unit I will not know if I am satisfied until I receive the unit back from repair And I have been in contact with Dell so I don't know why they would inform you otherwise.*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative explained to the customer that the parts used were in
accordance with the terms and conditions of the Dell limited warranty and respectfully denied the customer’s request for a refund or compensationWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell’s fee-based software support We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell is not responsible
for data or software and, as outlined in the terms and conditions of Dell’s Limited Hardware Warranty, Dell’s responsibility is limited to repair or replacement of covered hardware components Since the date of the submission, a Dell representative contacted the customer to provide assistance and the customer was not able to discuss her issue The representative made multiple follow up attempts by telephone and e-mail and, to date, there has been no response from the customer to the messages left by our representative Should the customer still need assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer was by the Dell Fraud investigation team and it was explained to him he will need to file a complaint with his local authoritiesThey will contact Dell Fraud team if they need additional informationFor the customer’s security the account has been blocked so no further orders can be placed on this account
The customer may also contact the representative at ***@Dell.com Incident
*** Dell Inc
Resolver, ***, is continuing to work with the gift card department to resolve this matterShould Mr*** have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***@Dell.com
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized to the customer for the experience and would make sure the correct management staff was provided the informationThe representative as a goodwill gesture sent the game at no cost instead of the gift cardThe representative confirmed by tracking that the order has been deliveredWe remain available to assist the customer if neededPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms of sale and limited hardware warranty, which does not
cover accidental damageHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a depot repair at a discounted rateOur records show that the unit was serviced on June 24, and delivered to Ms*** on June 28, under fedex tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I want the computer FIXED! They can send a box to send it to the depot for the THIRD timeI will not be back at home till the 8th of FebAlso I do not want them to send it back to me where I have to sign for itAs I have many appointments with running businessesLast time they did that I had to cancel a doctor's appointment to wait till 4:for FedEx to deliver itNearest FedEx pickup is miles away! At this time I do not want a refund for the warrantyI want the computer FIXED!Thank you,*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has replaced the customer’s AC adapter. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:The required/expected solution is not provided.The company is indirectly telling that I (the customer) lyingThis is like rubbing salt on the wound and a slap on the customer's faceas the customer is helpless in this case.After mthsof promises from Dell Repsonly someone out of his mind with try and make up issues with the hope that "DELL" is going to "SOLVE" it. This the customer service at it's worst; not keeping up with the promises and then saying that the customer is lying about the problems.I have, at every stage provide both photo & video proof to the Dell repbut I still get this comment from Dell: "System has been delivered but customer claims no power which is very uncommon for a second system to have the same issue”Surely they are at least one customer lower now
Regards,
*** ***
Today’s Date: 08/04/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe customer states technical concerns with her Dell systemAt this time the agent has contacted the customer and offered to troubleshoot the matterThe customer has declined troubleshooting and requests only a refund or a new unitThe unit was purchased in April 2012 and a refund is not possible, additionally Dell must troubleshoot the system first in order to determine where the issue is centered around. According to the terms and conditions of the Dell warranty, troubleshooting must first be performed to determine a root cause be it software or hardwareThe customer may read the terms and conditions from the link providedhttp://www.dell.com/learn/us/en/vn/solutions/limited-hardware-warranties "Upon contacting Dell, you will be required to engage in a remote diagnosis session to help determine the cause of your issueRemote diagnosis may involve customer access to the inside of the product and multiple or extended sessions." We thank the customer for their time and patience during this processThe customer may contact the representative at *** should they reconsider troubleshooting the system in order to work towards an amicable resolution. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell purchase We regret any miscommunication which may have occurred and appreciate the feedback
When an order is placed with Dell for a computer and accessories, the computer configuration is downloaded to our manufacturing facilities to be processed and any other items will be sent to a separate location for fulfillment Ideally, the separate packages will be transferred to the carrier and delivered at the same time however, this is not always the case Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, contacted Dell Financial Services (DFS) on behalf of the customer to request that the late fee be waived DFS has indicated the fee will be waived and the customer should see this reflected on his next billing statement We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:no refund of either my most recent order nor the order earlier in the year has posted or been received. Dell continues to hold over $1,of my money and refuses to refund or cure the defects in its products they shipped.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative advised Mr*** to complete the transfer of ownership form; however,
he elected not to comply
***
Please note that the product was purchased from a third party vendor; therefore, returns and exchanges are governed by the policies of the retailer where the Product was purchasedHis request for warranty attachment, prior to ownership transfer, was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dell representative, *** will continue to be the customers’ point of contactThe due to the history on the account a final resolution has not been determinedThe representative will be following up with a resolutionWe remain available to assist and ask that the customer contact the representative ***@Dell.com
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized to the customer for the experience and would make sure the correct management staff was provided the informationThe representative authorized an exchange and the customer confirmed receipt of the gamePlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction she may have experienced and appreciate the feedback providedSince the date of the
submission, a Dell representative has been assigned to this case and was unable to find an order for Ms***Our representative attempted to contact her to verify the order information and to date, Ms*** has not responded to our representativeShould she still need assistance, we ask that Ms*** contact our representative at *** for any further assistance she may need in this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the submission for *** *** Mr*** expressed dissatisfaction with Dell service and support and wants warranty support for a Dell computer purchased from a third party We regret any dissatisfaction he may have
experienced and appreciate the feedback provided Dell warranty support is limited to the original purchaser of Dell equipment and any subsequent owner authorized by the original purchaser Dell will not provide technical support for others based solely on possession of Dell equipment Since the date of the submission, Dell representatives contacted Mr*** to discuss his concerns Mr*** does not appear to have sufficient information to transfer ownership of the computer from the original Dell customer Our representative told Mr*** it would be necessary to contact the eBay reseller to request the necessary information or assistance in the transfer of ownership process We ask that Mr*** contact our representative at ***@dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint:
I am rejecting this response because:The tablet still has issuesIt runs most ofthe applications installed but it still has issues with some (social mediaapplications primarily)Furthermore, I am still having troubles with thebrowsersInternet browsing is considerably slower than my originaltablet*** informed me to call tech support on these issuesI never saidthe tablet was free of issuesIf you check the recording of our conversation,you can confirm my statementsI have spent almost hours on the phonedealing with issues related to this tableDell sent me a defective refurbishedVenue and I had to send it in two times to be repaired before it would evenrun some of the applications I had on my Also, I recently found out that alike to like model would be the Venue not the *** said they willnot replace it with the even though Dell replaced my father’s with thatmodelA quick comparison of my original Venue and the Venue will showthat those tables are almost identicalThe Venue Dell sent me was adowngrade from my original modelAlso, I called Dells customer service andchecked their website for a like item to the Venue Both Dells customerservice and the website recommend the Venue not like I receivedIam not asking for a new 7000, I am asking for a tablet comparable to my original.That tablet per Dell is the Venue 7000.I have voiced my concern with *** whostated she will not replace it with the even if my father had his replacedwith that model and Dells representatives say the is the model mostsimilar to my original purchaseIt should be noted that my father spends aconsiderable amount of money on Dell equipment and has a great relationshipwith his Dell salesmanThis along with a whole slew of other issues, wouldlead a reasonable person to believe that Dell only cares about money not bymaking a customer wholeFurthermore, I asked to speak with someone onthe US side who understands warrantee issues and laws*** said she is theonly person that could help me and I have reached the highest level a customercan reachIt took me a few minutes for her to even admit that someone elsecould help me as well but she refused to transfer me to anyone else I am not sure if what *** is telling me tobe truthful since I have not been able to contact anyone elseOnce again, I am very disappointed and wishthat I could speak to someone else on the US side who understands contract and businesslawAlso, my tablet is working but not like my original Venue Like statedabove, several applications and internet browsing still have issues
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have agreed to let them try to fix the unit I will not know if I am satisfied until I receive the unit back from repair And I have been in contact with Dell so I don't know why they would inform you otherwise.*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative explained to the customer that the parts used were in
accordance with the terms and conditions of the Dell limited warranty and respectfully denied the customer’s request for a refund or compensationWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell’s fee-based software support We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell is not responsible
for data or software and, as outlined in the terms and conditions of Dell’s Limited Hardware Warranty, Dell’s responsibility is limited to repair or replacement of covered hardware components Since the date of the submission, a Dell representative contacted the customer to provide assistance and the customer was not able to discuss her issue The representative made multiple follow up attempts by telephone and e-mail and, to date, there has been no response from the customer to the messages left by our representative Should the customer still need assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer was by the Dell Fraud investigation team and it was explained to him he will need to file a complaint with his local authoritiesThey will contact Dell Fraud team if they need additional informationFor the customer’s security the account has been blocked so no further orders can be placed on this account
The customer may also contact the representative at ***@Dell.com Incident
*** Dell Inc
Resolver, ***, is continuing to work with the gift card department to resolve this matterShould Mr*** have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***@Dell.com