Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback
Since the date of the submission, Dell records indicate a service dispatch has been processed to resolve the technical issues and the computer has been returned to the customer We remain available to assist and ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionSincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Yes, I will be accepting the refurbished laptop as a replacement
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative explained the terms and condition of the limited hardware warranty, which
expired on August 14,
***Please note that our representative offered fee-based support; however, Mr*** elected not to accept our offer of assistanceHis request for replacement was respectfully denied
Mr*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####
***
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, has spoken with Mr*** and advised him our records indicate the ownership has been transferredWe regret any dissatisfaction Mr***
may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and accept it though the damage is already done as Dell will never be recommendedThey have awful customer service
Regards,
*** ** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell cannot
warrant that every Dell product will function error-free with all third party hardware, operating system software or application available Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Subsequently, for customer satisfaction reasons, our representative processed return authorizations for the refund of the printer and toner Our representative provided their contact information and will remain available to assist should the customer need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction she may have experienced and appreciate the feedback Dell records
indicate a refund for $was processed on November 16, 2016, per Dell credit invoice number *** Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative indicated the refund posted to her Dell account and the customer should have seen the refund reflected on her PayPal account Subsequently, the customer indicated she wanted no further contact and would dispute the charge with PayPal The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and the refund posted to my account yesterday.Thank you for your assistance in resolving this matter that had dragged on for months
Regards,
*** ***
Complaint: ***
I am rejecting this response because:It is a browser pop-upWho would know this is a malware? I thought the software was installed by Dell .The browser just like the Internet Explorer or Firefox browserPlus, This browser did not cause any effect or damage to my laptop except slower the starting time few secondRegards,
*** **
Complaint: ***
I am rejecting this response because:I did not place the second order for monitorsDell created that order and took my money out of my account without my authorizationIt has taken contacting the Revdex.com and months of continual emails and phone calls to finally get my money returnedI have spent over hours working on this and it has been a waste of my timeDell can do whatever they want, taking money from customers accounts without any consequenceThey are crooks!!!
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionA Dell representative has authorized a return since an exchange could not be processed with same specificationsAt this time we are waiting on the system to be received inThe representative will update the customer once the credit has postedOur representative may be contacted directly by e-mail at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has provided the customer with a link to our website where Mr*** may opt-out of receiving unwanted calls, emails, and other marketing materials from Dell. *** has invited the customer to contact him direct should he have any further inquiries regarding this matter. It appears this concern has been addressed. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Complaint: ***
I am reserving final judgement on this response for at least days because while Dell did finally replace the defective laptop it sold me in July, the previous computer repeatedly failed within days of a new hard drive being installedI need to be reasonably sure that this new computer is not just a new occasion for problems, particularly given Dell's intransigence at replacing my purchaseI believe that it was not until I filed a complaint with the Revdex.com and publicly shamed Dell's performance on social media that it became at all committed to customer service.I will file an update with the Revdex.com at the end of January
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and appreciate the
feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware WarrantyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit, which was shipped under FedEx tracking number *** and delivered on August 1, Our representative also followto verify that the unit was functioning properlyShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because: Dell sold me the computer with the microsoft games and therefore, must replace the games. Dell has become a non American computer and has eliminated the contact between customer and Dell by forcing the customer to go threw their center in the Philipeans. The Philipeans part of Dell handles all of their complaints. Problems with English and knowledge of what Dell provides with their computers. Also, the Philipeans contact promises to sent a copy of the internet discussion, and never provides that copy. That way Dell can avoid resolving issues and the customer has no copy of what was discussed. And, no proof of what measures the Philipean staff offered to provide to the customer. Now, that Dell is a non American product, I have requested Dell to take my name off any mailing lists, by email or to my street address, and not to brother me any more. I still can't believe that I purchased a Dell computer with software coverage for a year, with MSN games, and they are avoiding correcting their mistakes. How non American. Revdex.com, I have not seen anything good out of contacting you. Big business walk around you like you do not exist. *** ***
Regards,
*** ***
Dear Revdex.com,
Our records indicate that Dell representative *** has authorized a replacement but a response is needed from the customer. Please have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matter
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, *** contacted the customer and apologized for the problemsThe representative apologized for the problems and authorized a replacement system be shippedThe representative has confirmed receipt and a prepaid return shipping has been providedThe representative can be reached at email ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture
of goodwill and in the interest of customer satisfaction, our representative processed product returnsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative also followto confirm resolutionOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a
thirty (30) day Return Period and, as the order invoiced during August, 2015, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative, for customer satisfaction reasons, offered to process an exchange or troubleshoot the customer’s computer to resolve her technical issues The customer declined the assistance and requested a refund, which was denied We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that she contact our representative at ***_***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback
Since the date of the submission, Dell records indicate a service dispatch has been processed to resolve the technical issues and the computer has been returned to the customer We remain available to assist and ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionSincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Yes, I will be accepting the refurbished laptop as a replacement
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative explained the terms and condition of the limited hardware warranty, which
expired on August 14,
***Please note that our representative offered fee-based support; however, Mr*** elected not to accept our offer of assistanceHis request for replacement was respectfully denied
Mr*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####
***
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, has spoken with Mr*** and advised him our records indicate the ownership has been transferredWe regret any dissatisfaction Mr***
may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and accept it though the damage is already done as Dell will never be recommendedThey have awful customer service
Regards,
*** ** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell cannot
warrant that every Dell product will function error-free with all third party hardware, operating system software or application available Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Subsequently, for customer satisfaction reasons, our representative processed return authorizations for the refund of the printer and toner Our representative provided their contact information and will remain available to assist should the customer need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction she may have experienced and appreciate the feedback Dell records
indicate a refund for $was processed on November 16, 2016, per Dell credit invoice number *** Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative indicated the refund posted to her Dell account and the customer should have seen the refund reflected on her PayPal account Subsequently, the customer indicated she wanted no further contact and would dispute the charge with PayPal The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and the refund posted to my account yesterday.Thank you for your assistance in resolving this matter that had dragged on for months
Regards,
*** ***
Complaint: ***
I am rejecting this response because:It is a browser pop-upWho would know this is a malware? I thought the software was installed by Dell .The browser just like the Internet Explorer or Firefox browserPlus, This browser did not cause any effect or damage to my laptop except slower the starting time few secondRegards,
*** **
Complaint: ***
I am rejecting this response because:I did not place the second order for monitorsDell created that order and took my money out of my account without my authorizationIt has taken contacting the Revdex.com and months of continual emails and phone calls to finally get my money returnedI have spent over hours working on this and it has been a waste of my timeDell can do whatever they want, taking money from customers accounts without any consequenceThey are crooks!!!
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionA Dell representative has authorized a return since an exchange could not be processed with same specificationsAt this time we are waiting on the system to be received inThe representative will update the customer once the credit has postedOur representative may be contacted directly by e-mail at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has provided the customer with a link to our website where Mr*** may opt-out of receiving unwanted calls, emails, and other marketing materials from Dell. *** has invited the customer to contact him direct should he have any further inquiries regarding this matter. It appears this concern has been addressed. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Complaint: ***
I am reserving final judgement on this response for at least days because while Dell did finally replace the defective laptop it sold me in July, the previous computer repeatedly failed within days of a new hard drive being installedI need to be reasonably sure that this new computer is not just a new occasion for problems, particularly given Dell's intransigence at replacing my purchaseI believe that it was not until I filed a complaint with the Revdex.com and publicly shamed Dell's performance on social media that it became at all committed to customer service.I will file an update with the Revdex.com at the end of January
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and appreciate the
feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware WarrantyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit, which was shipped under FedEx tracking number *** and delivered on August 1, Our representative also followto verify that the unit was functioning properlyShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because: Dell sold me the computer with the microsoft games and therefore, must replace the games. Dell has become a non American computer and has eliminated the contact between customer and Dell by forcing the customer to go threw their center in the Philipeans. The Philipeans part of Dell handles all of their complaints. Problems with English and knowledge of what Dell provides with their computers. Also, the Philipeans contact promises to sent a copy of the internet discussion, and never provides that copy. That way Dell can avoid resolving issues and the customer has no copy of what was discussed. And, no proof of what measures the Philipean staff offered to provide to the customer. Now, that Dell is a non American product, I have requested Dell to take my name off any mailing lists, by email or to my street address, and not to brother me any more. I still can't believe that I purchased a Dell computer with software coverage for a year, with MSN games, and they are avoiding correcting their mistakes. How non American. Revdex.com, I have not seen anything good out of contacting you. Big business walk around you like you do not exist. *** ***
Regards,
*** ***
Dear Revdex.com,
Our records indicate that Dell representative *** has authorized a replacement but a response is needed from the customer. Please have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matter
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, *** contacted the customer and apologized for the problemsThe representative apologized for the problems and authorized a replacement system be shippedThe representative has confirmed receipt and a prepaid return shipping has been providedThe representative can be reached at email ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture
of goodwill and in the interest of customer satisfaction, our representative processed product returnsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative also followto confirm resolutionOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a
thirty (30) day Return Period and, as the order invoiced during August, 2015, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative, for customer satisfaction reasons, offered to process an exchange or troubleshoot the customer’s computer to resolve her technical issues The customer declined the assistance and requested a refund, which was denied We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that she contact our representative at ***_***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc