Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and although I am still very disheartened by this whole ordeal, I accept that is is closed I am still in awe of the fact that I only received assistance AFTER the Revdex.com sent Dell complaint I am still never purchasing another Dell product, and will tell everyone and anyone about this ordeal I was going to attach a screen print of the emails and 30+ phone calls that I had to deal with since May 13th I still do not give any credit to Dell for getting to where I am now The technician that came to my home (John) had to come from Reading PA (Over an hour away) from Unisys to fix my system because the local tech only had person available Im glad he was the person who did...he was very good.I do thank the Revdex.com for the assistance -- I believe I'd still be going back and forth if not for your help. ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback
Since the date of the submission, Dell records indicate a service dispatch has been processed to resolve the technical issues and the computer has been returned to the customer We remain available to assist and ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** * ***Dell representative, ***, is working with the customer to achieve an amicable resolution for their concernsAs per the terms of the
Limited Hardware Warranty, an onsite service has been issuedShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at ***_***_***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me regarding them researching why my account has not been credited
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture
of goodwill and in the interest of customer satisfaction, our representative processed product returnsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative also followto confirm resolutionOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
Today’s Date: 11/13/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceWe thank
the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAfter further review, depot service was issuedOur records show that the unit was serviced on May
24, and delivered to Ms*** on May 25, under fedex tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a coupon offered after placing his order We regret any dissatisfaction he may have experienced and appreciate
the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative explained that the promotions change daily and that a promotional coupon may only be used at the time the order is placed and cannot be applied to orders already in progress We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Dell sold me the computer with the microsoft games and therefore, must replace the games. Dell has become a non American computer and has eliminated the contact between customer and Dell by forcing the customer to go threw their center in the Philipeans. The Philipeans part of Dell handles all of their complaints. Problems with English and knowledge of what Dell provides with their computers. Also, the Philipeans contact promises to sent a copy of the internet discussion, and never provides that copy. That way Dell can avoid resolving issues and the customer has no copy of what was discussed. And, no proof of what measures the Philipean staff offered to provide to the customer. Now, that Dell is a non American product, I have requested Dell to take my name off any mailing lists, by email or to my street address, and not to brother me any more. I still can't believe that I purchased a Dell computer with software coverage for a year, with MSN games, and they are avoiding correcting their mistakes. How non American. Revdex.com, I have not seen anything good out of contacting you. Big business walk around you like you do not exist. *** ***
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell in response to your Revdex.com RebuttalWe appreciate your taking the time to bring this matter to our attentionThe representative has reached out to the customer offering to authorize a return on the ordersAt this time we are waiting for the customer to respond with her decisionThe representative will remain her point of contact if the customer will please update the representative he will moved forward with processing the returns and provide a return prepaid shipping labelsThe representative maybe reached by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction she may have experienced and appreciate the feedback Dell records
indicate a refund for $was processed on November 16, 2016, per Dell credit invoice number *** Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative indicated the refund posted to her Dell account and the customer should have seen the refund reflected on her PayPal account Subsequently, the customer indicated she wanted no further contact and would dispute the charge with PayPal The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and accept it though the damage is already done as Dell will never be recommendedThey have awful customer service
Regards,
*** ** ***
Complaint: ***
I am rejecting this response because:Dell has not gave me on site service and I requested for Dell Texas to contact me and that has not happenI will not work wit Dell India and waste any more of my time.So refund my money or replace my computer with a working updated onethat is itmy time is worth a lot to me and it is time for Dell to pay or fix my computer on site, as in my contract I paid for.do not close this complaint until I close \.\
Regards,
*** ***
Complaint: ***
I am rejecting this response because: it is inaccurate in several regards.I was provided with a warranty exchange, however it is also defective (the top lid arrived damaged and the top ~1/of the display is constantly black, even after a full OS reinstall)See attached image.At this point, if Dell is unable to provide me with a properly working laptop under the terms of their warranty, I hereby request that I be allowed to return it for a refund as provided for under pertinent Texas law (the TX Deceptive Trade Practices Act)
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted Mr*** and advised him the gift card has been processed, however; Mr*** is not a member of the Dell Advantage Program and not
eligibleMr*** has, also, not responded to multiple contact attemptsWe regret any dissatisfaction Mr*** may have experienced and *** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Today’s Date: 03/31/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceWe
thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Based on the conversation, our representative determined that the computer was damaged and not covered under Dell’s Limited Hardware Warranty which covers hardware components that fail during use and does not cover hardware that has been physically damaged Our representative informed the customer that Dell would not be able to provide out of warranty repairs at no charge as he requests, however we remain available to assist him via Dell’s fee-based Out of Warranty Repairs representatives should he want to purchase this service We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have agreed to let them try to fix the unit I will not know if I am satisfied until I receive the unit back from repair And I have been in contact with Dell so I don't know why they would inform you otherwise.*** ***
Today’s Date: 06/24/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states continued technical concerns with their unitAt this time the agent has processed a system exchange for the customer which was received in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com with any questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized to the customer for the experience and would make sure the correct management staff was provided the informationThe representative authorized an exchange and the customer confirmed receipt of the gamePlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and although I am still very disheartened by this whole ordeal, I accept that is is closed I am still in awe of the fact that I only received assistance AFTER the Revdex.com sent Dell complaint I am still never purchasing another Dell product, and will tell everyone and anyone about this ordeal I was going to attach a screen print of the emails and 30+ phone calls that I had to deal with since May 13th I still do not give any credit to Dell for getting to where I am now The technician that came to my home (John) had to come from Reading PA (Over an hour away) from Unisys to fix my system because the local tech only had person available Im glad he was the person who did...he was very good.I do thank the Revdex.com for the assistance -- I believe I'd still be going back and forth if not for your help. ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback
Since the date of the submission, Dell records indicate a service dispatch has been processed to resolve the technical issues and the computer has been returned to the customer We remain available to assist and ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** * ***Dell representative, ***, is working with the customer to achieve an amicable resolution for their concernsAs per the terms of the
Limited Hardware Warranty, an onsite service has been issuedShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at ***_***_***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me regarding them researching why my account has not been credited
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture
of goodwill and in the interest of customer satisfaction, our representative processed product returnsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative also followto confirm resolutionOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
Today’s Date: 11/13/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceWe thank
the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAfter further review, depot service was issuedOur records show that the unit was serviced on May
24, and delivered to Ms*** on May 25, under fedex tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a coupon offered after placing his order We regret any dissatisfaction he may have experienced and appreciate
the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative explained that the promotions change daily and that a promotional coupon may only be used at the time the order is placed and cannot be applied to orders already in progress We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Dell sold me the computer with the microsoft games and therefore, must replace the games. Dell has become a non American computer and has eliminated the contact between customer and Dell by forcing the customer to go threw their center in the Philipeans. The Philipeans part of Dell handles all of their complaints. Problems with English and knowledge of what Dell provides with their computers. Also, the Philipeans contact promises to sent a copy of the internet discussion, and never provides that copy. That way Dell can avoid resolving issues and the customer has no copy of what was discussed. And, no proof of what measures the Philipean staff offered to provide to the customer. Now, that Dell is a non American product, I have requested Dell to take my name off any mailing lists, by email or to my street address, and not to brother me any more. I still can't believe that I purchased a Dell computer with software coverage for a year, with MSN games, and they are avoiding correcting their mistakes. How non American. Revdex.com, I have not seen anything good out of contacting you. Big business walk around you like you do not exist. *** ***
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell in response to your Revdex.com RebuttalWe appreciate your taking the time to bring this matter to our attentionThe representative has reached out to the customer offering to authorize a return on the ordersAt this time we are waiting for the customer to respond with her decisionThe representative will remain her point of contact if the customer will please update the representative he will moved forward with processing the returns and provide a return prepaid shipping labelsThe representative maybe reached by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction she may have experienced and appreciate the feedback Dell records
indicate a refund for $was processed on November 16, 2016, per Dell credit invoice number *** Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative indicated the refund posted to her Dell account and the customer should have seen the refund reflected on her PayPal account Subsequently, the customer indicated she wanted no further contact and would dispute the charge with PayPal The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and accept it though the damage is already done as Dell will never be recommendedThey have awful customer service
Regards,
*** ** ***
Complaint: ***
I am rejecting this response because:Dell has not gave me on site service and I requested for Dell Texas to contact me and that has not happenI will not work wit Dell India and waste any more of my time.So refund my money or replace my computer with a working updated onethat is itmy time is worth a lot to me and it is time for Dell to pay or fix my computer on site, as in my contract I paid for.do not close this complaint until I close \.\
Regards,
*** ***
Complaint: ***
I am rejecting this response because: it is inaccurate in several regards.I was provided with a warranty exchange, however it is also defective (the top lid arrived damaged and the top ~1/of the display is constantly black, even after a full OS reinstall)See attached image.At this point, if Dell is unable to provide me with a properly working laptop under the terms of their warranty, I hereby request that I be allowed to return it for a refund as provided for under pertinent Texas law (the TX Deceptive Trade Practices Act)
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted Mr*** and advised him the gift card has been processed, however; Mr*** is not a member of the Dell Advantage Program and not
eligibleMr*** has, also, not responded to multiple contact attemptsWe regret any dissatisfaction Mr*** may have experienced and *** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Today’s Date: 03/31/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceWe
thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Based on the conversation, our representative determined that the computer was damaged and not covered under Dell’s Limited Hardware Warranty which covers hardware components that fail during use and does not cover hardware that has been physically damaged Our representative informed the customer that Dell would not be able to provide out of warranty repairs at no charge as he requests, however we remain available to assist him via Dell’s fee-based Out of Warranty Repairs representatives should he want to purchase this service We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have agreed to let them try to fix the unit I will not know if I am satisfied until I receive the unit back from repair And I have been in contact with Dell so I don't know why they would inform you otherwise.*** ***
Today’s Date: 06/24/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states continued technical concerns with their unitAt this time the agent has processed a system exchange for the customer which was received in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com with any questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized to the customer for the experience and would make sure the correct management staff was provided the informationThe representative authorized an exchange and the customer confirmed receipt of the gamePlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc