Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me regarding them researching why my account has not been credited
Regards,
*** ***
Dear Revdex.com, Our records indicate that Dell representative Rajesh has followed up with the customerThe representative has confirmed the gift card has been issued and will receive in to daysThe representative will follow up to confirm receiptWe request the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission
Customer expressed dissatisfaction with communication and processing expectations for returns We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed Return Authorizations for the laptop and software Our records indicate full refunds have since posted to the customer’s Dell account The customer may contact our representative at *** for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Thank you for providing a copy of the customer submissionDell representative, ***, contacted the customer and is working with them to reach a reasonable resolutionThe representative can be reached directly by email at ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer reiterated dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction he may have experienced and appreciate the feedbackDell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an optionAs previously indicated, since receiving the submission, a Dell representative contacted the customer to provide assistanceOur representative offered to process a service dispatch to provide an exchange computerThe customer declined the offer and requested a refund, which our representative denied As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolutionWe remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I have spoke with a DELL escalation department staff on the phone on March 27, with a case number created *** and the Dell staff employee ID***At that time, the staff thinks it is motherboard problem and offered to replace to motherboardI have certainly spent a total phone time more than hours regarding my computer problemPlease help me find the person I spoke to with employee ID ***.In addition, Dell customer support is extremely rude and does not respect their customers as human beingsThey keep wasting my time without offering me any solution, and is very judgmentalFor example, their customer support *** says :"I did not find anyone troubleshooting your computer or offering a Motherboard replacement, hence the information that you have provided is not true." He is NOT the one whom I spoke to on the phone, thus he is in NO POSITION to judge if the previous agent offered a motherboard replacement over the phoneIn fact, I kept the incident history and employee ID on record, because the previous agent did think it was a motherboard problem and offered to replace it. If they cannot be responsible for what they said, please help me to find someone who canThere are also millions of times that they ask to troubleshoot the computer for or two hours and ended up having different people wasting your time more more than hours each time without offering effective solutionTheir phone call is a nightmare to me, as it usually ends up becoming an endless cycle and a pure waste of timeDell, as a company can hire persons wasting customers time, but does not even have one who is willing to help and solve the problem effectively
Regards,
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized for the problemsThe representative has noted his feedback so that it is directed to the correct management teamsThe representative monitored the new order and found it was cancelledRepeated attempts to follow up with the customer failedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@Dell.com Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a coupon offered after placing his order We regret any dissatisfaction he may have experienced and appreciate
the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative explained that the promotions change daily and that a promotional coupon may only be used at the time the order is placed and cannot be applied to orders already in progress We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Dell has not gave me on site service and I requested for Dell Texas to contact me and that has not happenI will not work wit Dell India and waste any more of my time.So refund my money or replace my computer with a working updated onethat is itmy time is worth a lot to me and it is time for Dell to pay or fix my computer on site, as in my contract I paid for.do not close this complaint until I close \.\
Regards,
*** ***
Today’s Date: 04/13/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states gift cards were not send according to the terms of the saleAt this time the agent checked with the gift card team and they state the order numbers provided did not show the customer was eligible for gift cardsThe customer attempted to reach the customer to inform them and to inquire if there are different order numbers Dell should checkDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at *** should they have further questions about the gift card matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer Dell is unable to send any replacement parts without verifying the problem per the terms and conditions of the warranty. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate the Dell representative; *** has authorized a new system exchange to resolve the technical problems the customer had been having with their original Dell computer. The customer has received the new system and *** assisted them with a few questions they had about the new computer and with installing Microsoft Office. We certainly do apologize for any frustration this matter may have been for our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired We regret any dissatisfaction she may have experienced and appreciate the feedback Since the
date of the submission, a Dell representative contacted the customer to discuss her concerns As parts were on backlog, our representative, for customer satisfaction reasons, processed a system exchange to replace the customer’s computer Upon follow up, our representative further assisted with a service dispatch to replace the optical drive and test functionality of the replacement computer The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I have mailed *** *** on Monday October 10th that the fix on the hinge is not properly fitting and asking him what are my options.I havent got a response after that regarding the issue.My concern is that if the hinge breaks again after a couple of months ? it seems like a faulty design
Regards,
*** ***
Dear Revdex.com,Dell representative, ***_***, contacted Mr*** and informed him the system was received at Dell and the full credit has posted to his credit card accountOur representative closed the case but remains available to assist on any future incidents directly
related to this issue.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and our records indicate the credits have been processed and applied to the original form of paymentWe regret any
dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerMr*** was offered fee based software support if he needed additional help but declinedThe customer is out of warranty basic how to question have been answered and I link with how to instructions and a video are included in this update*** *** If the customer needs further assistances he will need to contact our fee based support at ###-###-#### Sincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr
*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfactions, product return for order# *** was processedPlease note that the credits have been posted to the original forms of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAfter further review, depot service was issuedOur records show that the unit was serviced on May
24, and delivered to Ms*** on May 25, under fedex tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted Mr*** by phone and e-mail; however, has not been able to discuss the contents of his correspondenceOur representative may be contacted directly by e-mail at
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me regarding them researching why my account has not been credited
Regards,
*** ***
Dear Revdex.com, Our records indicate that Dell representative Rajesh has followed up with the customerThe representative has confirmed the gift card has been issued and will receive in to daysThe representative will follow up to confirm receiptWe request the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission
Customer expressed dissatisfaction with communication and processing expectations for returns We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed Return Authorizations for the laptop and software Our records indicate full refunds have since posted to the customer’s Dell account The customer may contact our representative at *** for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Thank you for providing a copy of the customer submissionDell representative, ***, contacted the customer and is working with them to reach a reasonable resolutionThe representative can be reached directly by email at ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer reiterated dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction he may have experienced and appreciate the feedbackDell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an optionAs previously indicated, since receiving the submission, a Dell representative contacted the customer to provide assistanceOur representative offered to process a service dispatch to provide an exchange computerThe customer declined the offer and requested a refund, which our representative denied As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolutionWe remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I have spoke with a DELL escalation department staff on the phone on March 27, with a case number created *** and the Dell staff employee ID***At that time, the staff thinks it is motherboard problem and offered to replace to motherboardI have certainly spent a total phone time more than hours regarding my computer problemPlease help me find the person I spoke to with employee ID ***.In addition, Dell customer support is extremely rude and does not respect their customers as human beingsThey keep wasting my time without offering me any solution, and is very judgmentalFor example, their customer support *** says :"I did not find anyone troubleshooting your computer or offering a Motherboard replacement, hence the information that you have provided is not true." He is NOT the one whom I spoke to on the phone, thus he is in NO POSITION to judge if the previous agent offered a motherboard replacement over the phoneIn fact, I kept the incident history and employee ID on record, because the previous agent did think it was a motherboard problem and offered to replace it. If they cannot be responsible for what they said, please help me to find someone who canThere are also millions of times that they ask to troubleshoot the computer for or two hours and ended up having different people wasting your time more more than hours each time without offering effective solutionTheir phone call is a nightmare to me, as it usually ends up becoming an endless cycle and a pure waste of timeDell, as a company can hire persons wasting customers time, but does not even have one who is willing to help and solve the problem effectively
Regards,
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized for the problemsThe representative has noted his feedback so that it is directed to the correct management teamsThe representative monitored the new order and found it was cancelledRepeated attempts to follow up with the customer failedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@Dell.com Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a coupon offered after placing his order We regret any dissatisfaction he may have experienced and appreciate
the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative explained that the promotions change daily and that a promotional coupon may only be used at the time the order is placed and cannot be applied to orders already in progress We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Dell has not gave me on site service and I requested for Dell Texas to contact me and that has not happenI will not work wit Dell India and waste any more of my time.So refund my money or replace my computer with a working updated onethat is itmy time is worth a lot to me and it is time for Dell to pay or fix my computer on site, as in my contract I paid for.do not close this complaint until I close \.\
Regards,
*** ***
Today’s Date: 04/13/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states gift cards were not send according to the terms of the saleAt this time the agent checked with the gift card team and they state the order numbers provided did not show the customer was eligible for gift cardsThe customer attempted to reach the customer to inform them and to inquire if there are different order numbers Dell should checkDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at *** should they have further questions about the gift card matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer Dell is unable to send any replacement parts without verifying the problem per the terms and conditions of the warranty. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate the Dell representative; *** has authorized a new system exchange to resolve the technical problems the customer had been having with their original Dell computer. The customer has received the new system and *** assisted them with a few questions they had about the new computer and with installing Microsoft Office. We certainly do apologize for any frustration this matter may have been for our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired We regret any dissatisfaction she may have experienced and appreciate the feedback Since the
date of the submission, a Dell representative contacted the customer to discuss her concerns As parts were on backlog, our representative, for customer satisfaction reasons, processed a system exchange to replace the customer’s computer Upon follow up, our representative further assisted with a service dispatch to replace the optical drive and test functionality of the replacement computer The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I have mailed *** *** on Monday October 10th that the fix on the hinge is not properly fitting and asking him what are my options.I havent got a response after that regarding the issue.My concern is that if the hinge breaks again after a couple of months ? it seems like a faulty design
Regards,
*** ***
Dear Revdex.com,Dell representative, ***_***, contacted Mr*** and informed him the system was received at Dell and the full credit has posted to his credit card accountOur representative closed the case but remains available to assist on any future incidents directly
related to this issue.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and our records indicate the credits have been processed and applied to the original form of paymentWe regret any
dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerMr*** was offered fee based software support if he needed additional help but declinedThe customer is out of warranty basic how to question have been answered and I link with how to instructions and a video are included in this update*** *** If the customer needs further assistances he will need to contact our fee based support at ###-###-#### Sincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr
*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfactions, product return for order# *** was processedPlease note that the credits have been posted to the original forms of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAfter further review, depot service was issuedOur records show that the unit was serviced on May
24, and delivered to Ms*** on May 25, under fedex tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted Mr*** by phone and e-mail; however, has not been able to discuss the contents of his correspondenceOur representative may be contacted directly by e-mail at
***