Today’s Date: 01/12/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customers states order and technical concerns with a Dell orderAt this time the agent has issued an exchange for the customer and the order was receivedThe customer has confirmed with agent the matter is resolvedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Dell makes every effort to avoid errors on the Dell siteHowever; sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errorsOur
representative has contacted the customer to advise that the order, per Dell policy, could not be placed at the price they requested due to a pricing errorWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer that since he is a reseller Dell does not supply resellers with free gift card offers. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: with the over laptops I recieved back thumb drive and why hasn't DELL even responded about the COA "certificate of Authorization" AKA the product key number for windows that was supposed to be on a sticker applied to the laptopif this windows crashes or hard drive crashes I have ZERO access to my windows programDELL is holding out and they should be getting a notice from the FTC and ohio's AG's office about this
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer explaining that the system she purchased was not manufactured in Due to the history of the system a new system exchange was built and confirmed receiptThe representative offered a follow up call to allow the customer to test the new system but this was declinedWe remain available to assist the customer if there are any further concerns the representative can be reached by email ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:
Messages from DELL As I read it, DELL was only willing to respond to offer a refund, if I would drop my complain to Revdex.com However, DELL has refused to advise VISA, that they (DELL) admit wrong doing Since my complaint to Revdex.com, DELL has continued to protest provisional credits from VISADELL has had, two provisional credits reversed !!! While in the past, when a credit was given, the charge was immediately reinstated !!! I have advised DELL, at the inception of this "dubbeling billing" I no longer want to continue with DELL ! See below !!! *** Dear Mr***, This is with reference to the correspondence that reached our corporate officeWe appreciate you taking the time to bring this issue to our attentionThank you for taking time and speaking to me earlier todaySince you were not comfortable discussing the issue over the phone and wanted in writingI would like to inform you that we have reviewed your complaint about the $charged twiceNow the $charge was for the Dell tech concierge, however we see that the order was placed twice, as per our records one order was refunded to you on 11-02-Now you already have a Dell tech concierge contract which was purchased in and the contract ends on 11-16-If you wish to cancel the order placed to extend the Dell te ***
Regards,
*** ***-***
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolution“As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide promotionally priced computer/parts once the promotion has endedAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because it inaccurately describes the interaction between myself and DellI did not indicate to Dell that I could not send the package; I indicated that I could not send the package within the time specified by Dell due to last minute travel out of the stateDell's stamps on their package expire for some reason and I had my laptop with me and thus could not have it sent out in timeAs I advised Dell, the issue remained outstanding and requested that the either extend the date on their packaging or re-issue another dispatchThis is after Dell refused to send a technician to a location of my preference near my place of my employment and after Dell had a dispatch issued that was left out during a storm and not suitable for holding a laptop.I again request a refund as I have been in contact with Dell on this issue since late December If that is not an option, and if Dell refuses to credit me with the time I have wasted on this issue, I ask that they reissue a dispatch as the charger still does not work properly and the hinge is still broken
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, so long as the refund is applied to my Visa card
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, attempted to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintOur records do indicate the new exchange system was delivered on 1/26/We remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@[email protected] Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:*** *** is the culprit hereI don't believe anything he says and I don't believe the matter has been resolved until I hear it from a reliable source at DellI have no idea who at Dell is reliable, however my confidence level in the matter being resolved is non-existentThanks,
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative contacted Dell’s account verification team and determined Dell only received
partial payment for order number ***Our representative referred Mr*** to his bank for further clarificationThe balance of $was subsequently processedOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** *** ***Our representative contacted her and respectfully denied her request for a system exchange or free repair, as the warranty on the system expired in January
Out of warranty service was offered and the customer declinedShould the customer reconsider, the Dell out of warranty department remains available to assist
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, I have a litle loss because refund currency transfer, but I accept this solution
*** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I have never contacted the Revdex.com before- but the only reason I did was because I believe the product I purchased is not a good product- *I have had two other Dell products and never had a problem such as this(as well as cell phone and other electronic devices- they all last longer than a year and dont keep breaking)- so I believe the product is bad- not because of a warranty - I understand a warranty I understand things break-what I am saying this particular product is faulty and I want a refund or a new product because it will break again even if I pay a million to fix it -it will just break again and I will loose all my information again as it has already twice in under a year an half of useSo please stop explaining what a warranty is and take back this faulty non-working laptop and give me a refund or replace it with a machine that does work because I am tired of paying for something that will keep breaking costing me time- energy-money; as well as the valuable time of the Revdex.comDell is a large company and I am sure it can find a way to make this happen*** ***
Revdex.com Complaint ID:
***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the support purchased by the customer has been activated. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer feedback has been noted by the appropriate management staffAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterOur representative remains available to discuss this matter however there will be no change in the resolution offeredSincerely, Advanced Resolution Group FID # *** Dell
Complaint: ***
I am rejecting this response because: Bestbuy doesn't have access to Dell registration servers to change anythingIf someone bought the laptop with cash and returned itHow will bestbuy know who returned it?
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The Dell representative *** *** has been sending exactly the same email response to me without addressing the issueInstead, she consistently suggested me registering an account as a resellerI really don't see the logic of it The last time *** *** contacted me via phone, she was extremely impatient starting from the beginningI was told that I was tagged as a reseller because the email address I used has the domain "***"Instead of checking my purchase history, with one purchase in the last years at least, they simply tag me as a reseller because my "***" email address? At the end, I was huwithout any notice while I was talking with herThis was extremely rude and unprofessional I insist asking them to send me the $gift card as promised while purchasing the Dell produce via Dell.com.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The unit was in Dell's care/custody/and control for a month Those causing a lose to me and my mother This loss could not have come at a worse time My mother need this computer to hunt for work, as her employer Radio Shack filed for bankruptcy and her store is closing.Also Dell had been asked several times to deal with this problem, and failed to do soAlso as dell was paid for a next day warranty, this is not acceptably It is a matter of and misleading advertising. Dell refused to address the problem in a timely manner.Also Dell placed the wrong address on the package and my mother had to drive to pick it up and dell with Fedex who said only Dell could change the address.So Dell has failed on this issue.As this unit is still on my dell account and we lost a month of useI should be credited for that lose of use $on my Dell Credit account, also I should be awarded triple damages for the lose of use for a month $
Regards,
*** ***
Today’s Date: 01/12/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customers states order and technical concerns with a Dell orderAt this time the agent has issued an exchange for the customer and the order was receivedThe customer has confirmed with agent the matter is resolvedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Dell makes every effort to avoid errors on the Dell siteHowever; sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errorsOur
representative has contacted the customer to advise that the order, per Dell policy, could not be placed at the price they requested due to a pricing errorWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer that since he is a reseller Dell does not supply resellers with free gift card offers. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: with the over laptops I recieved back thumb drive and why hasn't DELL even responded about the COA "certificate of Authorization" AKA the product key number for windows that was supposed to be on a sticker applied to the laptopif this windows crashes or hard drive crashes I have ZERO access to my windows programDELL is holding out and they should be getting a notice from the FTC and ohio's AG's office about this
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer explaining that the system she purchased was not manufactured in Due to the history of the system a new system exchange was built and confirmed receiptThe representative offered a follow up call to allow the customer to test the new system but this was declinedWe remain available to assist the customer if there are any further concerns the representative can be reached by email ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:
Messages from DELL As I read it, DELL was only willing to respond to offer a refund, if I would drop my complain to Revdex.com However, DELL has refused to advise VISA, that they (DELL) admit wrong doing Since my complaint to Revdex.com, DELL has continued to protest provisional credits from VISADELL has had, two provisional credits reversed !!! While in the past, when a credit was given, the charge was immediately reinstated !!! I have advised DELL, at the inception of this "dubbeling billing" I no longer want to continue with DELL ! See below !!! *** Dear Mr***, This is with reference to the correspondence that reached our corporate officeWe appreciate you taking the time to bring this issue to our attentionThank you for taking time and speaking to me earlier todaySince you were not comfortable discussing the issue over the phone and wanted in writingI would like to inform you that we have reviewed your complaint about the $charged twiceNow the $charge was for the Dell tech concierge, however we see that the order was placed twice, as per our records one order was refunded to you on 11-02-Now you already have a Dell tech concierge contract which was purchased in and the contract ends on 11-16-If you wish to cancel the order placed to extend the Dell te ***
Regards,
*** ***-***
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolution“As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide promotionally priced computer/parts once the promotion has endedAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because it inaccurately describes the interaction between myself and DellI did not indicate to Dell that I could not send the package; I indicated that I could not send the package within the time specified by Dell due to last minute travel out of the stateDell's stamps on their package expire for some reason and I had my laptop with me and thus could not have it sent out in timeAs I advised Dell, the issue remained outstanding and requested that the either extend the date on their packaging or re-issue another dispatchThis is after Dell refused to send a technician to a location of my preference near my place of my employment and after Dell had a dispatch issued that was left out during a storm and not suitable for holding a laptop.I again request a refund as I have been in contact with Dell on this issue since late December If that is not an option, and if Dell refuses to credit me with the time I have wasted on this issue, I ask that they reissue a dispatch as the charger still does not work properly and the hinge is still broken
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, so long as the refund is applied to my Visa card
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, attempted to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintOur records do indicate the new exchange system was delivered on 1/26/We remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@[email protected] Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:*** *** is the culprit hereI don't believe anything he says and I don't believe the matter has been resolved until I hear it from a reliable source at DellI have no idea who at Dell is reliable, however my confidence level in the matter being resolved is non-existentThanks,
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative contacted Dell’s account verification team and determined Dell only received
partial payment for order number ***Our representative referred Mr*** to his bank for further clarificationThe balance of $was subsequently processedOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** *** ***Our representative contacted her and respectfully denied her request for a system exchange or free repair, as the warranty on the system expired in January
Out of warranty service was offered and the customer declinedShould the customer reconsider, the Dell out of warranty department remains available to assist
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, I have a litle loss because refund currency transfer, but I accept this solution
*** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I have never contacted the Revdex.com before- but the only reason I did was because I believe the product I purchased is not a good product- *I have had two other Dell products and never had a problem such as this(as well as cell phone and other electronic devices- they all last longer than a year and dont keep breaking)- so I believe the product is bad- not because of a warranty - I understand a warranty I understand things break-what I am saying this particular product is faulty and I want a refund or a new product because it will break again even if I pay a million to fix it -it will just break again and I will loose all my information again as it has already twice in under a year an half of useSo please stop explaining what a warranty is and take back this faulty non-working laptop and give me a refund or replace it with a machine that does work because I am tired of paying for something that will keep breaking costing me time- energy-money; as well as the valuable time of the Revdex.comDell is a large company and I am sure it can find a way to make this happen*** ***
Revdex.com Complaint ID:
***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the support purchased by the customer has been activated. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer feedback has been noted by the appropriate management staffAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterOur representative remains available to discuss this matter however there will be no change in the resolution offeredSincerely, Advanced Resolution Group FID # *** Dell
Complaint: ***
I am rejecting this response because: Bestbuy doesn't have access to Dell registration servers to change anythingIf someone bought the laptop with cash and returned itHow will bestbuy know who returned it?
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The Dell representative *** *** has been sending exactly the same email response to me without addressing the issueInstead, she consistently suggested me registering an account as a resellerI really don't see the logic of it The last time *** *** contacted me via phone, she was extremely impatient starting from the beginningI was told that I was tagged as a reseller because the email address I used has the domain "***"Instead of checking my purchase history, with one purchase in the last years at least, they simply tag me as a reseller because my "***" email address? At the end, I was huwithout any notice while I was talking with herThis was extremely rude and unprofessional I insist asking them to send me the $gift card as promised while purchasing the Dell produce via Dell.com.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The unit was in Dell's care/custody/and control for a month Those causing a lose to me and my mother This loss could not have come at a worse time My mother need this computer to hunt for work, as her employer Radio Shack filed for bankruptcy and her store is closing.Also Dell had been asked several times to deal with this problem, and failed to do soAlso as dell was paid for a next day warranty, this is not acceptably It is a matter of and misleading advertising. Dell refused to address the problem in a timely manner.Also Dell placed the wrong address on the package and my mother had to drive to pick it up and dell with Fedex who said only Dell could change the address.So Dell has failed on this issue.As this unit is still on my dell account and we lost a month of useI should be credited for that lose of use $on my Dell Credit account, also I should be awarded triple damages for the lose of use for a month $
Regards,
*** ***