Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** *** ***Our representative contacted her and respectfully denied her request for a system exchange or free repair, as the warranty on the system expired in January
Out of warranty service was offered and the customer declinedShould the customer reconsider, the Dell out of warranty department remains available to assist
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Please note that our representative made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceWe regret any
dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: *** I am rejecting this response because: Yes, I was transferred to a rep who I explained everything to her while Rash was on the other lineShe said she would fix my account to not show any balance and close the accountShe said she would also send a request to remove the late payments on my credit report and remove the negative inquiries and I would take to daysAgain, I've been told a lot of this from Dell reps that I will believe they've done their job when I see itI am also waiting for the financial compensation I requested from Dell for all the hardship they made me go through by 1stnot doing their job properly and 2ndruining my credit even though there was plenty of documentation that showed Dell should of fix and credit my account long time ago and file erroneous information on my credit report and because of that I was denied a mortgage putting me and my family in a very hardship situation.My request is only $10,000.00 US dlls paid at once mailed to my address on file within two week from today 02-05-16 or I will purse legal options where I will request the maximum allowed by the law plus all fees from lawyers, court, etcRegards, *** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Dell representative, Sreejith, is attempting to reach the customer by phone and email; however, has not yet been able to discuss the contents of
the submissionWe remain available to assist and ask that the customer contact our representative at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dell representative, *** has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at ***@dell.com for any further assistance they may need regarding this matter
Complaint: ***
I am rejecting this response because the response states that the dell representative assisted with the technical repairs of the computer and it is now working. Although the computer is working, no one from Dell ever assisted with any repairs, they pushed me from one person to the next mandating that I tell the same story over and over again. Dell required me to provide all technical information over and over, many times acting like they did not understand. The computer is under warranty, but Dell does not provide service. Dell has done NOTHING at all to resolve this issue.
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer explaining that the system she purchased was not manufactured in Due to the history of the system a new system exchange was built and confirmed receiptThe representative offered a follow up call to allow the customer to test the new system but this was declinedWe remain available to assist the customer if there are any further concerns the representative can be reached by email ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:*** *** is the culprit hereI don't believe anything he says and I don't believe the matter has been resolved until I hear it from a reliable source at DellI have no idea who at Dell is reliable, however my confidence level in the matter being resolved is non-existentThanks,
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, I have a litle loss because refund currency transfer, but I accept this solution
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, attempted to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintOur records do indicate the new exchange system was delivered on 1/26/We remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@[email protected] Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his correspondenceOur records show that the unit has been out of warranty as of June 12, The representative
also explained the terms of sale, limited hardware warranty, and return policy
***
***
***
Please note that our representative offered fee-based service and support; however, Mr*** elected not to accept our offer of assistanceHis request for free service and support was respectfully deniedMr*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####
***
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID:
***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the support purchased by the customer has been activated. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer his warranty has expired but did offer fee based repairs at a discount. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative contacted her and respectfully denied the request for a new system exchange, however; an exchange, per the terms and conditions of the Dell Limited
Warranty, was offered and acceptedThe exchange has been dispatched and our representative has provided their contact information and remains available to assist Ms***.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with Dell service and support and wants the cost of her replacement battery refunded, contact from a US based manager and other compensation for her time
Rechargeable batteries used in computers are considered consumables and will deteriorate over time based on a customer’s usage For this reason, per the terms of Dell’s Limited Hardware Warranty, rechargeable batteries are only covered for one year from the date of the invoice regardless of the term of the computer warrantyDell does not provide compensation for down time, time spent resolving an issue, lost business or applications as the warranty covers non-consumable hardware components which fail during use and does not include any provisions for compensation apart from replacing components covered under the warranty Dell does not have a process in place by which a customer can be contacted by a Dell representative from a specific geographical location Since the date of the submission, a Dell representative contacted Ms*** to discuss her concerns Our representative, for customer satisfaction reasons, offered a $concession coupon that can be used on Dell’s web site for a purchase within the next ninety (90) days Ms*** asked for the coupon as partial compensation provided the expiration date is two years from issuance As Dell does not have a coupon available with an expiration beyond days, our representative denied the request Dell will not be offering any other concessions in this matterShould Ms*** reconsider and want to accept the concession coupon, we ask that she contact our representative within ten (10) days from the date of this response at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification and gift card teams to resolve the
matterOur representative confirmed that all the technical issues have been resolvedOur records show that the refund of $has been posted to the original form of payment and the gift card has been received by Mr***We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative processed a replacement cable for the hard drive and
followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@DellTeam.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Dell is stating that the problem we experienced had nothing to do with updating the bios. Here's the facts; we know that that's exactly what happened because we were there. We updated the bios and the laptop immediately had this problem. Dell wasn't present when this happened, but we were and we're telling the truth. It amazing and frustrating at the same time that Dell doesn't believe us because they know this is a common problem with this laptop. It has become apparent that Dell is intent to stay on script and not even consider the possibility that their customer could be telling them exactly what happened. At this point, the only good thing to come of this claim would be if the Revdex.com would display this communication on their website and let other consumers decide for themselves if they want to do business with Dell
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed a system exchange and our records indicate it has
been deliveredWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Ms*** expressed dissatisfaction with Dell’s response and stated she had not received her refund Dell records indicate Ms*** disputed this charge with the credit card issuing bank used for the purchase The funds have been credited under her Dell account and Dell no longer has the funds used for the purchase Ms*** has been told this information and that she would need to contact the card issuing bank to obtain the refundOur representative provided contact information and will remain available should she need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** *** ***Our representative contacted her and respectfully denied her request for a system exchange or free repair, as the warranty on the system expired in January
Out of warranty service was offered and the customer declinedShould the customer reconsider, the Dell out of warranty department remains available to assist
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Please note that our representative made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceWe regret any
dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: *** I am rejecting this response because: Yes, I was transferred to a rep who I explained everything to her while Rash was on the other lineShe said she would fix my account to not show any balance and close the accountShe said she would also send a request to remove the late payments on my credit report and remove the negative inquiries and I would take to daysAgain, I've been told a lot of this from Dell reps that I will believe they've done their job when I see itI am also waiting for the financial compensation I requested from Dell for all the hardship they made me go through by 1stnot doing their job properly and 2ndruining my credit even though there was plenty of documentation that showed Dell should of fix and credit my account long time ago and file erroneous information on my credit report and because of that I was denied a mortgage putting me and my family in a very hardship situation.My request is only $10,000.00 US dlls paid at once mailed to my address on file within two week from today 02-05-16 or I will purse legal options where I will request the maximum allowed by the law plus all fees from lawyers, court, etcRegards, *** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Dell representative, Sreejith, is attempting to reach the customer by phone and email; however, has not yet been able to discuss the contents of
the submissionWe remain available to assist and ask that the customer contact our representative at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dell representative, *** has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at ***@dell.com for any further assistance they may need regarding this matter
Complaint: ***
I am rejecting this response because the response states that the dell representative assisted with the technical repairs of the computer and it is now working. Although the computer is working, no one from Dell ever assisted with any repairs, they pushed me from one person to the next mandating that I tell the same story over and over again. Dell required me to provide all technical information over and over, many times acting like they did not understand. The computer is under warranty, but Dell does not provide service. Dell has done NOTHING at all to resolve this issue.
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer explaining that the system she purchased was not manufactured in Due to the history of the system a new system exchange was built and confirmed receiptThe representative offered a follow up call to allow the customer to test the new system but this was declinedWe remain available to assist the customer if there are any further concerns the representative can be reached by email ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:*** *** is the culprit hereI don't believe anything he says and I don't believe the matter has been resolved until I hear it from a reliable source at DellI have no idea who at Dell is reliable, however my confidence level in the matter being resolved is non-existentThanks,
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, I have a litle loss because refund currency transfer, but I accept this solution
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, attempted to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintOur records do indicate the new exchange system was delivered on 1/26/We remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@[email protected] Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his correspondenceOur records show that the unit has been out of warranty as of June 12, The representative
also explained the terms of sale, limited hardware warranty, and return policy
***
***
***
Please note that our representative offered fee-based service and support; however, Mr*** elected not to accept our offer of assistanceHis request for free service and support was respectfully deniedMr*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####
***
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID:
***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the support purchased by the customer has been activated. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer his warranty has expired but did offer fee based repairs at a discount. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative contacted her and respectfully denied the request for a new system exchange, however; an exchange, per the terms and conditions of the Dell Limited
Warranty, was offered and acceptedThe exchange has been dispatched and our representative has provided their contact information and remains available to assist Ms***.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with Dell service and support and wants the cost of her replacement battery refunded, contact from a US based manager and other compensation for her time
Rechargeable batteries used in computers are considered consumables and will deteriorate over time based on a customer’s usage For this reason, per the terms of Dell’s Limited Hardware Warranty, rechargeable batteries are only covered for one year from the date of the invoice regardless of the term of the computer warrantyDell does not provide compensation for down time, time spent resolving an issue, lost business or applications as the warranty covers non-consumable hardware components which fail during use and does not include any provisions for compensation apart from replacing components covered under the warranty Dell does not have a process in place by which a customer can be contacted by a Dell representative from a specific geographical location Since the date of the submission, a Dell representative contacted Ms*** to discuss her concerns Our representative, for customer satisfaction reasons, offered a $concession coupon that can be used on Dell’s web site for a purchase within the next ninety (90) days Ms*** asked for the coupon as partial compensation provided the expiration date is two years from issuance As Dell does not have a coupon available with an expiration beyond days, our representative denied the request Dell will not be offering any other concessions in this matterShould Ms*** reconsider and want to accept the concession coupon, we ask that she contact our representative within ten (10) days from the date of this response at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification and gift card teams to resolve the
matterOur representative confirmed that all the technical issues have been resolvedOur records show that the refund of $has been posted to the original form of payment and the gift card has been received by Mr***We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative processed a replacement cable for the hard drive and
followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@DellTeam.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Dell is stating that the problem we experienced had nothing to do with updating the bios. Here's the facts; we know that that's exactly what happened because we were there. We updated the bios and the laptop immediately had this problem. Dell wasn't present when this happened, but we were and we're telling the truth. It amazing and frustrating at the same time that Dell doesn't believe us because they know this is a common problem with this laptop. It has become apparent that Dell is intent to stay on script and not even consider the possibility that their customer could be telling them exactly what happened. At this point, the only good thing to come of this claim would be if the Revdex.com would display this communication on their website and let other consumers decide for themselves if they want to do business with Dell
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed a system exchange and our records indicate it has
been deliveredWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Ms*** expressed dissatisfaction with Dell’s response and stated she had not received her refund Dell records indicate Ms*** disputed this charge with the credit card issuing bank used for the purchase The funds have been credited under her Dell account and Dell no longer has the funds used for the purchase Ms*** has been told this information and that she would need to contact the card issuing bank to obtain the refundOur representative provided contact information and will remain available should she need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell