Complaint: ***
I am rejecting this response because, the wireless software is working but the NVIDIA GEFORCE software still does not work. I called Dell support today and was told that I would be charged for any software support. Dell's day return policy should not apply in this case, due to the fact that I started having problems with the laptop within for days of it being in my possession and called about the problems within that time frame. I worked patiently with several of Dell's technical support team members over the last months, trying to resolve the issues with the laptop. Dell is more concerned about profits and shareholders' dividends then their customers. I will never do business with Dell personally or professionally ever again and I work for the federal government
Regards,
*** ***
Hello, Regarding Complaint #***I'm rejecting becauseDell offered me some discount but still I have to pay for repair almost same price I bought the computerI already fixed software problem by getting help online from a strangerOn our phone conversation Dell mention that it's impossible to fixed this kind of problem without changing the mother board that make fixing expensive but I able to fix it. Keyboard still have problem and it's not the first timeFirst one happen in first months and we was barely using itWe sended to Dell they fixed and send it back but in same week it wasn't working againWe send it to Dell one more time and they fixed it again and in couple months we have the same problem but this time warranty was finishedIt's so obvious this computer born defected. I don't think that Dell really want to help because they offered me a discount price at Friday(which is too high) and give me a dead end time until Monday. Dell need to change this keyboard for no charge and this computer falling apartThis is weakest computer I ever buy from DellI bought it one of the president day deal and it was much cheaper than original price and I'm thinking they make this one cheaper quality because made with special deal for president day. Best Regards
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with communication and processing expectations for a Dell order and his refund request We regret any miscommunication which may have occurred and appreciate the feedback Dell has a thirty (30) day Return Period and, as the computer order invoiced during May, 2015, a refund would not be an option The customer ordered the computer on-line via the Dell Outlet which offers refurbished computers at a discount, and refurbished, “scratch and dent” computers at a greater discount Dell did not send a “wrong” computer and if the customer was unhappy with the purchase, it would have been necessary to return the computer within days of invoice, as outlined in the Terms of Sale available on Dell’s web site at the time the customer ordered the computer Dell will not be offering any additional concessions and no further attempt has been made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had the customer’s computer shipped to the Dell depot for repairs. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meRegards, *** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer to assist with his orderHowever; due to the product not being available, the order was cancelledOur representative remains
available to assist with placing a replacement orderWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** informed the customer that since the $credit he received was already processed, per the customer’s consent, no other compensation would be available. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
the dispute was resolved on 01/22/Dell sent me the ecard gift credit for $175.Dell honores its advertisement finally.thank so much for your help
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants ten monitors repaired or replaced We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative requested the service tag information for the monitors however, to date, there has been no response from the customer to our representative’s follow up contact attempts Should the customer still need assistance, we ask that he contact the representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Thank you for providing a copy of the customers’ submissionDell representative, *** is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at
***
Complaint: ***
I am rejecting this response because: The have only tried to call me during my work hours, even after emailing what my work hours areThe computer was sent back, but it runs really slow and I am not completely sure all the issues were resolved because one of the main issues is how it just randomly shuts downAnd I've only had the computer for a few days and have not had the opportunity to work with it muchAnd the mouse is still jumping aroundThere horrid communication skills is one of my biggest issues with them, aside from the totally inferior product.
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, Paul ** J***. Thank you for providing a copy of the customer’s submission Our records indicate the
customer has been provided with a replacement system, which was received this week. Should the customer have any additional concerns they can reach out to Dell support for assistance: *** Sincerely, Advanced Resolution Group Incident ID# *** Dell
Complaint: ***
I am rejecting this response because:The response by the dell representative is totally inaccurate and as I [1] DID NOT DECLINE ANY REFUND..I was informed of being given a refund for hard drive number [the one that damaged my computer and would be given a RETURN AUTHORIZATION LABEL SUCH AS THE FIRST HARD DRIVE'S RETURN WHICH I STILL HAVE NOT RECEIVEDWhen I receive the said RETURN LABEL as stated previously by Ms*** in prior phone calls to my residence Secondly,Names of all those DELL PERSONAL , in the sales department, tech service technicians and their supervisors , which have already been submitted to the DELL CEO executive, *** *** and the Revdex.com of AUSTIN and other agencies and being apparently handled by *** *** , all were in Total Harmony and Agreement ,that the wrong hard drives sent to me were the wrong items to be used in my computerThe maximum GB THAT THE TECH SERVICE TECHNICIANS and their SUPERVISOR'S with whom I spoke , should not have exceeded GB...The DAMAGE WAS DONE WITH THE REFURBISHED 2ND GB hard drive..I am very adamant in seeking restitution in this matter either with the REPAIR OR REPLACEMENT of my computer at DELL'S EXPENSE..Had they better trained sales personal with the right documentation and instructions in front of them to be absolutely ,100% sure the parts they were selling were totally compatible with my property,this whole matter would not be were it is now...Dell Corporation is only interested in separating people from their money with no interest of transpires after they make that sale..Senior citizens like my self as well as younger folks are being taken advantage of from this company everyday
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve this matterPlease note
that all the necessary credits have been posted to the original form(s) of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because there are only giving half of the storyI initially accepted an on-site appointment until I learned I would have to sit around at home all day waiting for a technician and then I declinedThat was communicated to them and they are unfortunately leaving that out I have already lost 10+ hours of work time for this issue.I also told them that I expect a refund because they sold me defective equipmentA computer that stops working in weeks with use has little hope of lasting several yearsAgain, I requested a refund since they did not send me what I purchasedI purchased a desktop computer that should last several yearsNot weeks.Their proposed solutions of reinstalling the OS, replacing a "part" and whatever else comes next is not a solutionIf adding band-aids and randomly trying fixes was a solution, I would have built the computer myself.Since they are unwilling to do the right thing by issuing a refund for defective equipment, I am willing to consider an exchange with a totally new computer That is a fair option for both of us and I am more than happy to send this piece of junk back to them or put it on the curbThey did not deliver what I purchased.Regards,
*** ***
Complaint: ***
I am rejecting this response because Dell Inc will not honor the original price as advertised on dell.comThis website is the official domain therefore their prices are also official and reliableI reject this offer from Dell Inc, and vow to never do business with Dell Inc every again so help me God! I will tell all my friends, family, colleagues and fellow U.SVeterans how Dell Inc is a dirty and customer unfriendly business not willing to honor their set prices on products they sellI will be forwarding this complaint to *** ***
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsMr*** stated that he has already made another purchase and considers this matter closed
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support Team Incident ID: ***
Dell Inc
Dear Revdex.com, Our records indicate that Dell representative Arun is working internally with the credit department to determine why the remaining funds are not postingThe representative will continue to provide updates to the customer until resolvedThe representative can be reached directly by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the Dell representative; *** *** has authorized a system exchange in order to resolve the technical issues the customer had been experiencing with his computer. The customer has received the system and sent an email confirming receipt and the fact the system is working well for him. Mr*** sent an email to *** requesting a pre-paid return shipping label so he can return the defective system back to Dell. That label was sent to Mr*** today. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, Our records indicate that the extended warranty the customer purchase was only extending the limited hardware warranty with on-site serviceThis did not include consumable products like the batteryWhich the information is included in at this link: www.Dell.com/Warranty under the warranty section: As part of standard portable configuration, batteries carry a base 1-year limited hardware warranty regardless of the length of the system warrantyIn addition, for some products, a customer has the option of purchasing a battery that comes with a 3-year limited hardware warrantyAt this time Dell does not have the part available for purchase but the customer may check back through parts sales: www.Dell.com/Parts The customer also has the option to send the system to the depot for diagnosis and if it is found that something else might be wrong it would be repairedIf it is determined to be the battery issue and the part is available the depot would attempt to contact the customer for paymentSincerely Advanced Resolution Group Incident *** Dell
Complaint: ***
I am rejecting this response because, the wireless software is working but the NVIDIA GEFORCE software still does not work. I called Dell support today and was told that I would be charged for any software support. Dell's day return policy should not apply in this case, due to the fact that I started having problems with the laptop within for days of it being in my possession and called about the problems within that time frame. I worked patiently with several of Dell's technical support team members over the last months, trying to resolve the issues with the laptop. Dell is more concerned about profits and shareholders' dividends then their customers. I will never do business with Dell personally or professionally ever again and I work for the federal government
Regards,
*** ***
Hello, Regarding Complaint #***I'm rejecting becauseDell offered me some discount but still I have to pay for repair almost same price I bought the computerI already fixed software problem by getting help online from a strangerOn our phone conversation Dell mention that it's impossible to fixed this kind of problem without changing the mother board that make fixing expensive but I able to fix it. Keyboard still have problem and it's not the first timeFirst one happen in first months and we was barely using itWe sended to Dell they fixed and send it back but in same week it wasn't working againWe send it to Dell one more time and they fixed it again and in couple months we have the same problem but this time warranty was finishedIt's so obvious this computer born defected. I don't think that Dell really want to help because they offered me a discount price at Friday(which is too high) and give me a dead end time until Monday. Dell need to change this keyboard for no charge and this computer falling apartThis is weakest computer I ever buy from DellI bought it one of the president day deal and it was much cheaper than original price and I'm thinking they make this one cheaper quality because made with special deal for president day. Best Regards
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with communication and processing expectations for a Dell order and his refund request We regret any miscommunication which may have occurred and appreciate the feedback Dell has a thirty (30) day Return Period and, as the computer order invoiced during May, 2015, a refund would not be an option The customer ordered the computer on-line via the Dell Outlet which offers refurbished computers at a discount, and refurbished, “scratch and dent” computers at a greater discount Dell did not send a “wrong” computer and if the customer was unhappy with the purchase, it would have been necessary to return the computer within days of invoice, as outlined in the Terms of Sale available on Dell’s web site at the time the customer ordered the computer Dell will not be offering any additional concessions and no further attempt has been made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had the customer’s computer shipped to the Dell depot for repairs. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meRegards, *** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer to assist with his orderHowever; due to the product not being available, the order was cancelledOur representative remains
available to assist with placing a replacement orderWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** informed the customer that since the $credit he received was already processed, per the customer’s consent, no other compensation would be available. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
the dispute was resolved on 01/22/Dell sent me the ecard gift credit for $175.Dell honores its advertisement finally.thank so much for your help
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants ten monitors repaired or replaced We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative requested the service tag information for the monitors however, to date, there has been no response from the customer to our representative’s follow up contact attempts Should the customer still need assistance, we ask that he contact the representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Thank you for providing a copy of the customers’ submissionDell representative, *** is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at
***
Complaint: ***
I am rejecting this response because: The have only tried to call me during my work hours, even after emailing what my work hours areThe computer was sent back, but it runs really slow and I am not completely sure all the issues were resolved because one of the main issues is how it just randomly shuts downAnd I've only had the computer for a few days and have not had the opportunity to work with it muchAnd the mouse is still jumping aroundThere horrid communication skills is one of my biggest issues with them, aside from the totally inferior product.
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, Paul ** J***. Thank you for providing a copy of the customer’s submission Our records indicate the
customer has been provided with a replacement system, which was received this week. Should the customer have any additional concerns they can reach out to Dell support for assistance: *** Sincerely, Advanced Resolution Group Incident ID# *** Dell
Complaint: ***
I am rejecting this response because:The response by the dell representative is totally inaccurate and as I [1] DID NOT DECLINE ANY REFUND..I was informed of being given a refund for hard drive number [the one that damaged my computer and would be given a RETURN AUTHORIZATION LABEL SUCH AS THE FIRST HARD DRIVE'S RETURN WHICH I STILL HAVE NOT RECEIVEDWhen I receive the said RETURN LABEL as stated previously by Ms*** in prior phone calls to my residence Secondly,Names of all those DELL PERSONAL , in the sales department, tech service technicians and their supervisors , which have already been submitted to the DELL CEO executive, *** *** and the Revdex.com of AUSTIN and other agencies and being apparently handled by *** *** , all were in Total Harmony and Agreement ,that the wrong hard drives sent to me were the wrong items to be used in my computerThe maximum GB THAT THE TECH SERVICE TECHNICIANS and their SUPERVISOR'S with whom I spoke , should not have exceeded GB...The DAMAGE WAS DONE WITH THE REFURBISHED 2ND GB hard drive..I am very adamant in seeking restitution in this matter either with the REPAIR OR REPLACEMENT of my computer at DELL'S EXPENSE..Had they better trained sales personal with the right documentation and instructions in front of them to be absolutely ,100% sure the parts they were selling were totally compatible with my property,this whole matter would not be were it is now...Dell Corporation is only interested in separating people from their money with no interest of transpires after they make that sale..Senior citizens like my self as well as younger folks are being taken advantage of from this company everyday
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve this matterPlease note
that all the necessary credits have been posted to the original form(s) of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because there are only giving half of the storyI initially accepted an on-site appointment until I learned I would have to sit around at home all day waiting for a technician and then I declinedThat was communicated to them and they are unfortunately leaving that out I have already lost 10+ hours of work time for this issue.I also told them that I expect a refund because they sold me defective equipmentA computer that stops working in weeks with use has little hope of lasting several yearsAgain, I requested a refund since they did not send me what I purchasedI purchased a desktop computer that should last several yearsNot weeks.Their proposed solutions of reinstalling the OS, replacing a "part" and whatever else comes next is not a solutionIf adding band-aids and randomly trying fixes was a solution, I would have built the computer myself.Since they are unwilling to do the right thing by issuing a refund for defective equipment, I am willing to consider an exchange with a totally new computer That is a fair option for both of us and I am more than happy to send this piece of junk back to them or put it on the curbThey did not deliver what I purchased.Regards,
*** ***
Complaint: ***
I am rejecting this response because Dell Inc will not honor the original price as advertised on dell.comThis website is the official domain therefore their prices are also official and reliableI reject this offer from Dell Inc, and vow to never do business with Dell Inc every again so help me God! I will tell all my friends, family, colleagues and fellow U.SVeterans how Dell Inc is a dirty and customer unfriendly business not willing to honor their set prices on products they sellI will be forwarding this complaint to *** ***
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsMr*** stated that he has already made another purchase and considers this matter closed
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support Team Incident ID: ***
Dell Inc
Dear Revdex.com, Our records indicate that Dell representative Arun is working internally with the credit department to determine why the remaining funds are not postingThe representative will continue to provide updates to the customer until resolvedThe representative can be reached directly by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the Dell representative; *** *** has authorized a system exchange in order to resolve the technical issues the customer had been experiencing with his computer. The customer has received the system and sent an email confirming receipt and the fact the system is working well for him. Mr*** sent an email to *** requesting a pre-paid return shipping label so he can return the defective system back to Dell. That label was sent to Mr*** today. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, Our records indicate that the extended warranty the customer purchase was only extending the limited hardware warranty with on-site serviceThis did not include consumable products like the batteryWhich the information is included in at this link: www.Dell.com/Warranty under the warranty section: As part of standard portable configuration, batteries carry a base 1-year limited hardware warranty regardless of the length of the system warrantyIn addition, for some products, a customer has the option of purchasing a battery that comes with a 3-year limited hardware warrantyAt this time Dell does not have the part available for purchase but the customer may check back through parts sales: www.Dell.com/Parts The customer also has the option to send the system to the depot for diagnosis and if it is found that something else might be wrong it would be repairedIf it is determined to be the battery issue and the part is available the depot would attempt to contact the customer for paymentSincerely Advanced Resolution Group Incident *** Dell