Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur records indicate the customer is having a “No Power Issue and an AC adapter was dispatched we would like to remind the customer under the terms of his warranty troubleshooting is requiredWe will request that a Dell representative follow up with the customerSincerely, Advanced Resolution Group INC# *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has reached out to the customer to address the technical issues per the Terms and Condition of the active Hardware Warranty, but the customer says he is unwilling to accept the assistance but instead, would prefer Dell make an exception and authorize a new system exchange. Please understand the Hardware Warranty clearly states that in order for a customer or end user to receive any service or support, they must first participate in the trouble-shooting process so that Dell can ascertain with certainty what exactly the problem is, in order that we appropriately address the matter. Nonetheless, in the interest of customer satisfaction, and in an effort to resolve this matter for our customer, *** has offered to send Mr***’s computer to the Dell Depot for a thorough examination and repair; but again the customer has refused to accept the assistance. Unfortunately, there is very little Dell can do if the customer refuses to co-operate; so we have no other option than to close the case. Please have the customer contact our representative directly by email at ***@Dell.com if they should change their mind and indicate they wish to have the matter addressed; we will be happy to reopen and work the case at that time. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
Since the date of the submission, a Dell representative attempted to contact the customer by telephone and e-mail to discuss their concerns however, to date; there has been no response to the representative’s contact attempts. Should any future concerns arise regarding this matter, the customer may contact Dell via email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records
show that the replacement order# *** was delivered to Mr*** on June 9, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: It only shows that they will TRY to remove me from emailsI want them to be sure that this will not happen again and to have a date that it will be effective
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted Mr*** and respectfully denied his request for a replacement gift card per the terms and conditions for gift cardsMr*** has
not responded to subsequent contact attemptsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience*** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because:Again, as stated in my previous response, Dell representatives refused to go into any detailed explanation on why they have determined the damage was caused by user They simply used the same blank statement again and again They didn't even bother to mention the nature of the damage or the word "hinge" in all of their responses Dell representatives are unprofessional and dishonest
Regards,
*** **
Complaint: ***
I am rejecting this response because: I was not informed of the return policyYes Ms*** contacted me via email but cut communication pretty much off with me once product was received on 12/06/I had to dispute the charge on my credit card 12/16/because I had yet to be credited by DellI'm not satisfied with customer service at all!Thanks,*** ***
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Because a laptop has a hinge that rotates a full degrees does not change its form factor and make it a different class of deviceTo reiterate, I am comparing a Lenovo's 13.3" touchscreen Yoga laptop to Dell's 13.3" touchscreen XPS laptopThey are both universally considered "Ultrabooks" and both meet the universal definition for being a "laptop" as they both have a full non-removable keyboard and touchpadThe Yoga advertises that is a "2-in-laptop" because it's hinge rotates a full degrees so the back of the display can sit flat against the base of the computerThis would allow a user to hold it like a tabletBut the keyboard sticks out on the bottom and is not removable so it is NOT a tablet but any definitionAny reasonable person would acknowledge that the degree hinge does not fundamentally change the device or put it in a different class of device from the XPS They are both clearly still laptops! Furthermore, because the Yoga can do something that the XPS cannot do, yet maintain all the same functions of the XPS (it doesn't compromise anything to gain the degree hinge), it defies logic that having an additional feature would disqualify the Yoga laptop from price match eligibility with the XPS 13.Again, both laptops share the same hardware required to be eligible for Dell's price match offer as stated on their website: 1) same exact processor (Intel 6th gen core i7-6560u processor), 2) same exact RAM (8GB DDRRAM), 3) same exact hard drive capacity (256GB PCIe SSDs), 4) same operating system (Windows 10), 5) same screen size and resolution (13.3" 3200xQuad HD resolution), 6) both have touchscreens, 7) same graphics (Intel Iris 540)Not only does it meet all of the listed criteria on Dell's website, both PCs alsp weigh within 0.1lbs of each other (2.8lbs for the Yoga and 2.9lbs for the Dell XPS 13) and both have the brand new Thunderbolt 3/USB Type C Gen port (which many PCs do not have yet)Nothing in Dell's price match offer mentions hinge flexibility as a criteria for price matchingNothing states that the XPS (or any other Dell PC) is excluded from the offer. Due to my experience with Dell, I no longer wish to purchase a PC from them, even if they changed their position and offered to match the priceBut they need to change their price matching ad campaign and website that lists the criteria for price matching to specifically exclude the XPS from price matchingIt is abundantly clear they will find any excuse to deny the price matching for a clearly comparable computer when they don't like the price that was found by the customerAnd then they proceed to try to sell you on an inferior computer.The price match criteria from Dell's website at *** states as follows: How Dell’s Price Match worksDell.com wants you to love your new technology without worrying about priceIf you find a lower price advertised on the internet for a similarly configured Dell, HP, Lenovo or Apple computer, or any identical electronics product, we will match that price.Step 1:Identify the eligible, lower-priced product you wish to price match on a qualifying retailer website.Step 2:Share the active link showing the exact-match, lower-priced item with a Dell sales expertShare via the Chat tool on Dell.com or call###-###-####Once validated, they will complete your purchase.Chat Now Products Dell will match:A new personal computer from HP or Lenovo sold on their respective U.Swebsites that shares these same key specs with a Dell PC:oOperating systemoMemoryoHard disk drive capacityoGraphics solution (i.eGPU)oScreen Size and ResolutionoTouch capabilityoProcessorA new Dell personal computer sold by any of the retailer websites we will match (listed below) but only if that PC shares the same key specs (listed above) as a PC on dell.com.A new electronics or accessory item sold by any of the retailer websites we will match(listed below) with an identical Manufacturer’s Part Number to an electronics and accessory item sold in the “for home” section ofwww.dell.com.What Dell won’t match:•Any “Marketplace” Pages where an order is fulfilled by a third party rather than the owner/operator of the retail website, for example, Amazon Marketplace pages.•Any limited quantity, deal-of-the-day, flash sales, clearance, closeout, discontinued, “doorbuster,” Black Friday/Cyber Monday (the week before and after Thanksgiving) and Green Monday prices.•Any price that is based upon rebates, coupons, financing offers, errors, bundling of products or services, gift cards, or gift card offers.•Any prices not advertised on one of the websites below.•In-store only pricing.•Any product purchase intended for resaleDell will only match one item per customer.•Any lower-priced offer for a product that is on a lead time, rain check, or out of stockProduct must be in stock and immediately available.•The matched price cannot be combined with any other promotion or discountThe requested matched price will be the final price.•Price match cannot be combined with or apply to Dell’s Member Purchase Program offers or discounts•Any price from a paid membership club or paid loyalty programs (e.gprices that require a club or loyalty card that is associated with a membership fee)Examples include, but are not limited to, Costco.com & SamsClub.com.Retailer websites Dell will match for pricing on PCs, electronics & accessories:•Amazon.com•Apple.com•BestBuy.com•BHphotovideo.com•HP.com�...⇄ According to their stated policy, the price match request should have clearly been grantedThere is no laptop on the market today that is more comparable to the XPS than the Yoga But like I said, I am dropping my personal request for Dell to honor this price match (I no longer wish to buy any computers from them)But the policy published to the public and related advertising campaign needs to cease in its current form
Regards,
*** ***
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolution“As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide promotionally priced computer/parts once the promotion has endedAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:This is a nonsense. I have paid Dell as I mentioned to fix my computer even though the computer was out of warranty in the amount of $269. Dell sent the the computer back inoperable twice and now for the 3rd time I have been trying to get them to send a technician to my home. I had a strokeMy vision has been affectedI have medical issues that I am still dealing with. I am not able to drive to do the facility to mail computer back to Dell again. I will refuse to continually speak with representative over the phone as they only upset me over this issue. I will not sit a try to figure out what they want me to do. That is not my job, I paid them to do this and it was not done. I will be filling a complain with the ** Attorney General, Federal Trade Commission, and Federal Consumer Commission. I want my money refunded and I will be filling a fraud claim with Dell Financial Services.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative processed a replacement part for order# ***
Our records show that the replacement part was delivered on October 12th, under *** tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer’s computer has been repaired at the depot and returned to her. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** * ***Customer expressed dissatisfaction with Dell service and support and wants a refund for their VIZIO TVWe regret any dissatisfaction they may have experienced and appreciate the
feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative explained the terms of sale and the return policy, located at ***Furthermore, Dell’s return policy states that a return for credit is limited to the first thirty days from the invoice dateOur records indicate, the purchase was made during November 2017; therefore, their request for a refund was respectfully deniedCustomer was also referred to VIZIO for further related service and support for their TVShould Ms*** have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***.Sincerely, Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe Dell representative *** contacted the customer and offered as a goodwill gesture a 20% discount if the customer does extend the warrantyIn regards to promotions that are offered “As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior notice”At this time the representative is waiting on the customer to follow up with his decisionPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy
***
***
***
After further review, our representative processed an onsite service, which was completed on May 9, Our representative also followwith Mr*** to confirm resolutionHis request for a refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative contacted Dell’s account verification team and determined Dell only received
partial payment for order number ***Our representative referred Mr*** to his bank for further clarificationThe balance of $was subsequently processedOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: it in no way indicates their service will do anything other than what it does now Saying your sorry does not mean a thingBill have my day by never doing business with them again and do my best to steer grinds an relative away from their company
Regards,
*** ***
Today’s Date: 01/12/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customers states order and technical concerns with a Dell orderAt this time the agent has issued an exchange for the customer and the order was receivedThe customer has confirmed with agent the matter is resolvedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding order delaysMr*** informed our representative that he has already received his order and does not require
further assistance in this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur records indicate the customer is having a “No Power Issue and an AC adapter was dispatched we would like to remind the customer under the terms of his warranty troubleshooting is requiredWe will request that a Dell representative follow up with the customerSincerely, Advanced Resolution Group INC# *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has reached out to the customer to address the technical issues per the Terms and Condition of the active Hardware Warranty, but the customer says he is unwilling to accept the assistance but instead, would prefer Dell make an exception and authorize a new system exchange. Please understand the Hardware Warranty clearly states that in order for a customer or end user to receive any service or support, they must first participate in the trouble-shooting process so that Dell can ascertain with certainty what exactly the problem is, in order that we appropriately address the matter. Nonetheless, in the interest of customer satisfaction, and in an effort to resolve this matter for our customer, *** has offered to send Mr***’s computer to the Dell Depot for a thorough examination and repair; but again the customer has refused to accept the assistance. Unfortunately, there is very little Dell can do if the customer refuses to co-operate; so we have no other option than to close the case. Please have the customer contact our representative directly by email at ***@Dell.com if they should change their mind and indicate they wish to have the matter addressed; we will be happy to reopen and work the case at that time. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
Since the date of the submission, a Dell representative attempted to contact the customer by telephone and e-mail to discuss their concerns however, to date; there has been no response to the representative’s contact attempts. Should any future concerns arise regarding this matter, the customer may contact Dell via email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records
show that the replacement order# *** was delivered to Mr*** on June 9, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: It only shows that they will TRY to remove me from emailsI want them to be sure that this will not happen again and to have a date that it will be effective
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted Mr*** and respectfully denied his request for a replacement gift card per the terms and conditions for gift cardsMr*** has
not responded to subsequent contact attemptsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience*** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because:Again, as stated in my previous response, Dell representatives refused to go into any detailed explanation on why they have determined the damage was caused by user They simply used the same blank statement again and again They didn't even bother to mention the nature of the damage or the word "hinge" in all of their responses Dell representatives are unprofessional and dishonest
Regards,
*** **
Complaint: ***
I am rejecting this response because: I was not informed of the return policyYes Ms*** contacted me via email but cut communication pretty much off with me once product was received on 12/06/I had to dispute the charge on my credit card 12/16/because I had yet to be credited by DellI'm not satisfied with customer service at all!Thanks,*** ***
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Because a laptop has a hinge that rotates a full degrees does not change its form factor and make it a different class of deviceTo reiterate, I am comparing a Lenovo's 13.3" touchscreen Yoga laptop to Dell's 13.3" touchscreen XPS laptopThey are both universally considered "Ultrabooks" and both meet the universal definition for being a "laptop" as they both have a full non-removable keyboard and touchpadThe Yoga advertises that is a "2-in-laptop" because it's hinge rotates a full degrees so the back of the display can sit flat against the base of the computerThis would allow a user to hold it like a tabletBut the keyboard sticks out on the bottom and is not removable so it is NOT a tablet but any definitionAny reasonable person would acknowledge that the degree hinge does not fundamentally change the device or put it in a different class of device from the XPS They are both clearly still laptops! Furthermore, because the Yoga can do something that the XPS cannot do, yet maintain all the same functions of the XPS (it doesn't compromise anything to gain the degree hinge), it defies logic that having an additional feature would disqualify the Yoga laptop from price match eligibility with the XPS 13.Again, both laptops share the same hardware required to be eligible for Dell's price match offer as stated on their website: 1) same exact processor (Intel 6th gen core i7-6560u processor), 2) same exact RAM (8GB DDRRAM), 3) same exact hard drive capacity (256GB PCIe SSDs), 4) same operating system (Windows 10), 5) same screen size and resolution (13.3" 3200xQuad HD resolution), 6) both have touchscreens, 7) same graphics (Intel Iris 540)Not only does it meet all of the listed criteria on Dell's website, both PCs alsp weigh within 0.1lbs of each other (2.8lbs for the Yoga and 2.9lbs for the Dell XPS 13) and both have the brand new Thunderbolt 3/USB Type C Gen port (which many PCs do not have yet)Nothing in Dell's price match offer mentions hinge flexibility as a criteria for price matchingNothing states that the XPS (or any other Dell PC) is excluded from the offer. Due to my experience with Dell, I no longer wish to purchase a PC from them, even if they changed their position and offered to match the priceBut they need to change their price matching ad campaign and website that lists the criteria for price matching to specifically exclude the XPS from price matchingIt is abundantly clear they will find any excuse to deny the price matching for a clearly comparable computer when they don't like the price that was found by the customerAnd then they proceed to try to sell you on an inferior computer.The price match criteria from Dell's website at *** states as follows: How Dell’s Price Match worksDell.com wants you to love your new technology without worrying about priceIf you find a lower price advertised on the internet for a similarly configured Dell, HP, Lenovo or Apple computer, or any identical electronics product, we will match that price.Step 1:Identify the eligible, lower-priced product you wish to price match on a qualifying retailer website.Step 2:Share the active link showing the exact-match, lower-priced item with a Dell sales expertShare via the Chat tool on Dell.com or call###-###-####Once validated, they will complete your purchase.Chat Now Products Dell will match:A new personal computer from HP or Lenovo sold on their respective U.Swebsites that shares these same key specs with a Dell PC:oOperating systemoMemoryoHard disk drive capacityoGraphics solution (i.eGPU)oScreen Size and ResolutionoTouch capabilityoProcessorA new Dell personal computer sold by any of the retailer websites we will match (listed below) but only if that PC shares the same key specs (listed above) as a PC on dell.com.A new electronics or accessory item sold by any of the retailer websites we will match(listed below) with an identical Manufacturer’s Part Number to an electronics and accessory item sold in the “for home” section ofwww.dell.com.What Dell won’t match:•Any “Marketplace” Pages where an order is fulfilled by a third party rather than the owner/operator of the retail website, for example, Amazon Marketplace pages.•Any limited quantity, deal-of-the-day, flash sales, clearance, closeout, discontinued, “doorbuster,” Black Friday/Cyber Monday (the week before and after Thanksgiving) and Green Monday prices.•Any price that is based upon rebates, coupons, financing offers, errors, bundling of products or services, gift cards, or gift card offers.•Any prices not advertised on one of the websites below.•In-store only pricing.•Any product purchase intended for resaleDell will only match one item per customer.•Any lower-priced offer for a product that is on a lead time, rain check, or out of stockProduct must be in stock and immediately available.•The matched price cannot be combined with any other promotion or discountThe requested matched price will be the final price.•Price match cannot be combined with or apply to Dell’s Member Purchase Program offers or discounts•Any price from a paid membership club or paid loyalty programs (e.gprices that require a club or loyalty card that is associated with a membership fee)Examples include, but are not limited to, Costco.com & SamsClub.com.Retailer websites Dell will match for pricing on PCs, electronics & accessories:•Amazon.com•Apple.com•BestBuy.com•BHphotovideo.com•HP.com�...⇄ According to their stated policy, the price match request should have clearly been grantedThere is no laptop on the market today that is more comparable to the XPS than the Yoga But like I said, I am dropping my personal request for Dell to honor this price match (I no longer wish to buy any computers from them)But the policy published to the public and related advertising campaign needs to cease in its current form
Regards,
*** ***
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolution“As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide promotionally priced computer/parts once the promotion has endedAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:This is a nonsense. I have paid Dell as I mentioned to fix my computer even though the computer was out of warranty in the amount of $269. Dell sent the the computer back inoperable twice and now for the 3rd time I have been trying to get them to send a technician to my home. I had a strokeMy vision has been affectedI have medical issues that I am still dealing with. I am not able to drive to do the facility to mail computer back to Dell again. I will refuse to continually speak with representative over the phone as they only upset me over this issue. I will not sit a try to figure out what they want me to do. That is not my job, I paid them to do this and it was not done. I will be filling a complain with the ** Attorney General, Federal Trade Commission, and Federal Consumer Commission. I want my money refunded and I will be filling a fraud claim with Dell Financial Services.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative processed a replacement part for order# ***
Our records show that the replacement part was delivered on October 12th, under *** tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer’s computer has been repaired at the depot and returned to her. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** * ***Customer expressed dissatisfaction with Dell service and support and wants a refund for their VIZIO TVWe regret any dissatisfaction they may have experienced and appreciate the
feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative explained the terms of sale and the return policy, located at ***Furthermore, Dell’s return policy states that a return for credit is limited to the first thirty days from the invoice dateOur records indicate, the purchase was made during November 2017; therefore, their request for a refund was respectfully deniedCustomer was also referred to VIZIO for further related service and support for their TVShould Ms*** have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***.Sincerely, Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe Dell representative *** contacted the customer and offered as a goodwill gesture a 20% discount if the customer does extend the warrantyIn regards to promotions that are offered “As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior notice”At this time the representative is waiting on the customer to follow up with his decisionPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy
***
***
***
After further review, our representative processed an onsite service, which was completed on May 9, Our representative also followwith Mr*** to confirm resolutionHis request for a refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative contacted Dell’s account verification team and determined Dell only received
partial payment for order number ***Our representative referred Mr*** to his bank for further clarificationThe balance of $was subsequently processedOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: it in no way indicates their service will do anything other than what it does now Saying your sorry does not mean a thingBill have my day by never doing business with them again and do my best to steer grinds an relative away from their company
Regards,
*** ***
Today’s Date: 01/12/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customers states order and technical concerns with a Dell orderAt this time the agent has issued an exchange for the customer and the order was receivedThe customer has confirmed with agent the matter is resolvedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding order delaysMr*** informed our representative that he has already received his order and does not require
further assistance in this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc