Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative issued a product return; however, Mr*** has not yet shipped the Item(s) to DellWe request that he send back the items(s) as soon as possible to avoid further delays in this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** has authorized a return for creditThe representative will update the customer once the order is received in and credit postedPlease have the customer contact the representative by email at ***_***@Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:This is a nonsense. I have paid Dell as I mentioned to fix my computer even though the computer was out of warranty in the amount of $269. Dell sent the the computer back inoperable twice and now for the 3rd time I have been trying to get them to send a technician to my home. I had a strokeMy vision has been affectedI have medical issues that I am still dealing with. I am not able to drive to do the facility to mail computer back to Dell again. I will refuse to continually speak with representative over the phone as they only upset me over this issue. I will not sit a try to figure out what they want me to do. That is not my job, I paid them to do this and it was not done. I will be filling a complain with the ** Attorney General, Federal Trade Commission, and Federal Consumer Commission. I want my money refunded and I will be filling a fraud claim with Dell Financial Services.
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized for the delay and confirmed the gift card has been receivedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@Dell.com Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of Ms***’s follsubmission Ms*** expressed dissatisfaction with Dell’s response Computers which exhibit issues subject to coverage under the warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty terms Our records indicate, when a parts backlog was delaying service during January, 2016, that Ms*** was offered a refurbished exchange computer which she declined Dell will not be providing a new computer exchange in this matter and the only issues our representative was allowed to assist with were software related with no indication of any hardware failure Since receiving the original submission in March, 2016, a representative has been assigned to assist Ms***On March 4th, 15th, and April 14th, our representative reached Ms*** and was told she was not available to troubleshoot On March 21st, 22nd, 23rd, 25th, and April 6th, our representative reached Ms*** and was told to call back Our representative left voice mail messages during contact attempts on April 11th, 13th, 18th, 19th, May 4th, 6th, 10th, 13th, 16th, 18th, 20th, 23rd, and 25thMs*** notified our representative she was on vacation starting on April 20th On two occasions, when our representative was able to troubleshoot with Ms*** regarding performance and connectivity issues, our representative was able to assist over the telephone and reported the system was functioning as designed.No further attempts will be made to reach Ms*** regarding this case We remain available to assist within the terms of Dell’s Limited Hardware Warranty and our other policies Should Ms*** wish to discuss this matter further, she may contact our representative at ***@Dell.com or contact Dell’s technical support representatives twenty-four hours a day, seven days a week at ###-###-#### should she need further assistance. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:i believe dell should take some responsiblity in this, how am I supposed to know if dell is not in conjunction with this company to make money, dell should refund me the money I had to paid for a warrenty for them to fix my computer
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Please note that our representative made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceWe regret any
dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Ms*** expressed dissatisfaction with Dell’s response and stated she had not received her refund Dell records indicate Ms*** disputed this charge with the credit card issuing bank used for the purchase The funds have been credited under her Dell account and Dell no longer has the funds used for the purchase Ms*** has been told this information and that she would need to contact the card issuing bank to obtain the refundOur representative provided contact information and will remain available should she need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification and gift card teams to resolve the
matterOur representative confirmed that all the technical issues have been resolvedOur records show that the refund of $has been posted to the original form of payment and the gift card has been received by Mr***We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I had included the excerpts in the previous email of the conversations and the offer by Dell to send a boxThat was on the third of this month and it is now the 19th and there is no boxFurthermore, Dell has my address and they know that the problem with the computer is a motherboard issueHow can I be satisfied with the result when they still refuse to do anythingI have now had a computer that has not worked for months and Dell refuses to do anythingI have emailed the person that they referred me to times, he always writes back the same thing. "Dear ***, Thank you for your emailWhen I contacted you for the first time my intention was to resolve your concerns, however since you don’t want any help from us, I am closing this case from my endPlease do get back to us if you need any further assistance. They never write back, they never sent the boxIs this not the worst company on the face of the planet?If you have any questions or concerns, please do reply to this email or call me and I would be glad to assist you further. Thanks and Regards,*** ***
Regards,
*** ***
Dear Revdex.com, Our records indicate under that a Dell representative did follow up with the customerThe representative has confirmed the warranty is in placeWe have noted the customer feedback and appreciate his businessSincerely Advanced Resolution Group Incident *** Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell position remains unchanged and our records indicate the system has already been returned to the customerDell moves to close the complaintOur representative may be contacted directly by e-mail at ***@DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative confirmed that the outstanding issues with his order have been addressed to his
satisfactionPlease note that Mr*** considers this case resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support Team Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: It only shows that they will TRY to remove me from emailsI want them to be sure that this will not happen again and to have a date that it will be effective
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been instrumental in assisting the customer to receive the Vizio 60-inch 4K Ultra HD Smart TV they had purchased from Dell. The TV, per the carrier UPS, was delivered to the customer on Monday, 12/21/at 10:a.m. In ***’s absence from the office, Dell representative, *** has sent an email to the customer asking that they confirm receipt of the TV. We certainly do apologize for any delays there may have been during the Holidays on our support phone lines; we do hope the next transaction the customer has with Dell will be a far more positive experience. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with Dell service and support and wants the cost of her replacement battery refunded, contact from a US based manager and other compensation for her time
Rechargeable batteries used in computers are considered consumables and will deteriorate over time based on a customer’s usage For this reason, per the terms of Dell’s Limited Hardware Warranty, rechargeable batteries are only covered for one year from the date of the invoice regardless of the term of the computer warrantyDell does not provide compensation for down time, time spent resolving an issue, lost business or applications as the warranty covers non-consumable hardware components which fail during use and does not include any provisions for compensation apart from replacing components covered under the warranty Dell does not have a process in place by which a customer can be contacted by a Dell representative from a specific geographical location Since the date of the submission, a Dell representative contacted Ms*** to discuss her concerns Our representative, for customer satisfaction reasons, offered a $concession coupon that can be used on Dell’s web site for a purchase within the next ninety (90) days Ms*** asked for the coupon as partial compensation provided the expiration date is two years from issuance As Dell does not have a coupon available with an expiration beyond days, our representative denied the request Dell will not be offering any other concessions in this matterShould Ms*** reconsider and want to accept the concession coupon, we ask that she contact our representative within ten (10) days from the date of this response at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with Dell service and support and wants his computer repaired or replaced We regret any dissatisfaction he may have experienced and appreciate the feedback
providedSince the date of the submission, a Dell representative contacted Mr*** to discuss his concerns and provide assistance Subsequently a service dispatch has been processed to replace the keyboard Upon follow up, our representative was informed by Mr*** that it appears the issue has been resolved Our representative provided their contact information and will remain available to assist should Mr*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because:'Please call me on ###-###-#### upon receipt of this email.I wish to ship the laptop to Dell to install a reasonable size GB solid state hard driveat a discounted price with a prepaid UPS label as everyone I have spokento who are very computer savvy, told me Dell should Not be selling a Windows 10laptop with only 32GB hard drive as the windows operating system whichtakes up 95% of the space, its like you giving me a car with only a 1/tank of gas.With ongoing updates I will not be able to use this laptop with the 32GB hard drive.'Thank you fro your assistance,*** and *** ***
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding order delaysMr*** informed our representative that he has already received his order and does not require
further assistance in this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Reason is, I have emailed her times and never got a responseShe can reach me @ ***@yahoo.com I need her to email me please
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative issued a product return; however, Mr*** has not yet shipped the Item(s) to DellWe request that he send back the items(s) as soon as possible to avoid further delays in this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** has authorized a return for creditThe representative will update the customer once the order is received in and credit postedPlease have the customer contact the representative by email at ***_***@Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:This is a nonsense. I have paid Dell as I mentioned to fix my computer even though the computer was out of warranty in the amount of $269. Dell sent the the computer back inoperable twice and now for the 3rd time I have been trying to get them to send a technician to my home. I had a strokeMy vision has been affectedI have medical issues that I am still dealing with. I am not able to drive to do the facility to mail computer back to Dell again. I will refuse to continually speak with representative over the phone as they only upset me over this issue. I will not sit a try to figure out what they want me to do. That is not my job, I paid them to do this and it was not done. I will be filling a complain with the ** Attorney General, Federal Trade Commission, and Federal Consumer Commission. I want my money refunded and I will be filling a fraud claim with Dell Financial Services.
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized for the delay and confirmed the gift card has been receivedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@Dell.com Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of Ms***’s follsubmission Ms*** expressed dissatisfaction with Dell’s response Computers which exhibit issues subject to coverage under the warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty terms Our records indicate, when a parts backlog was delaying service during January, 2016, that Ms*** was offered a refurbished exchange computer which she declined Dell will not be providing a new computer exchange in this matter and the only issues our representative was allowed to assist with were software related with no indication of any hardware failure Since receiving the original submission in March, 2016, a representative has been assigned to assist Ms***On March 4th, 15th, and April 14th, our representative reached Ms*** and was told she was not available to troubleshoot On March 21st, 22nd, 23rd, 25th, and April 6th, our representative reached Ms*** and was told to call back Our representative left voice mail messages during contact attempts on April 11th, 13th, 18th, 19th, May 4th, 6th, 10th, 13th, 16th, 18th, 20th, 23rd, and 25thMs*** notified our representative she was on vacation starting on April 20th On two occasions, when our representative was able to troubleshoot with Ms*** regarding performance and connectivity issues, our representative was able to assist over the telephone and reported the system was functioning as designed.No further attempts will be made to reach Ms*** regarding this case We remain available to assist within the terms of Dell’s Limited Hardware Warranty and our other policies Should Ms*** wish to discuss this matter further, she may contact our representative at ***@Dell.com or contact Dell’s technical support representatives twenty-four hours a day, seven days a week at ###-###-#### should she need further assistance. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:i believe dell should take some responsiblity in this, how am I supposed to know if dell is not in conjunction with this company to make money, dell should refund me the money I had to paid for a warrenty for them to fix my computer
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Please note that our representative made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceWe regret any
dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Ms*** expressed dissatisfaction with Dell’s response and stated she had not received her refund Dell records indicate Ms*** disputed this charge with the credit card issuing bank used for the purchase The funds have been credited under her Dell account and Dell no longer has the funds used for the purchase Ms*** has been told this information and that she would need to contact the card issuing bank to obtain the refundOur representative provided contact information and will remain available should she need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification and gift card teams to resolve the
matterOur representative confirmed that all the technical issues have been resolvedOur records show that the refund of $has been posted to the original form of payment and the gift card has been received by Mr***We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I had included the excerpts in the previous email of the conversations and the offer by Dell to send a boxThat was on the third of this month and it is now the 19th and there is no boxFurthermore, Dell has my address and they know that the problem with the computer is a motherboard issueHow can I be satisfied with the result when they still refuse to do anythingI have now had a computer that has not worked for months and Dell refuses to do anythingI have emailed the person that they referred me to times, he always writes back the same thing. "Dear ***, Thank you for your emailWhen I contacted you for the first time my intention was to resolve your concerns, however since you don’t want any help from us, I am closing this case from my endPlease do get back to us if you need any further assistance. They never write back, they never sent the boxIs this not the worst company on the face of the planet?If you have any questions or concerns, please do reply to this email or call me and I would be glad to assist you further. Thanks and Regards,*** ***
Regards,
*** ***
Dear Revdex.com, Our records indicate under that a Dell representative did follow up with the customerThe representative has confirmed the warranty is in placeWe have noted the customer feedback and appreciate his businessSincerely Advanced Resolution Group Incident *** Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell position remains unchanged and our records indicate the system has already been returned to the customerDell moves to close the complaintOur representative may be contacted directly by e-mail at ***@DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative confirmed that the outstanding issues with his order have been addressed to his
satisfactionPlease note that Mr*** considers this case resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support Team Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: It only shows that they will TRY to remove me from emailsI want them to be sure that this will not happen again and to have a date that it will be effective
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been instrumental in assisting the customer to receive the Vizio 60-inch 4K Ultra HD Smart TV they had purchased from Dell. The TV, per the carrier UPS, was delivered to the customer on Monday, 12/21/at 10:a.m. In ***’s absence from the office, Dell representative, *** has sent an email to the customer asking that they confirm receipt of the TV. We certainly do apologize for any delays there may have been during the Holidays on our support phone lines; we do hope the next transaction the customer has with Dell will be a far more positive experience. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with Dell service and support and wants the cost of her replacement battery refunded, contact from a US based manager and other compensation for her time
Rechargeable batteries used in computers are considered consumables and will deteriorate over time based on a customer’s usage For this reason, per the terms of Dell’s Limited Hardware Warranty, rechargeable batteries are only covered for one year from the date of the invoice regardless of the term of the computer warrantyDell does not provide compensation for down time, time spent resolving an issue, lost business or applications as the warranty covers non-consumable hardware components which fail during use and does not include any provisions for compensation apart from replacing components covered under the warranty Dell does not have a process in place by which a customer can be contacted by a Dell representative from a specific geographical location Since the date of the submission, a Dell representative contacted Ms*** to discuss her concerns Our representative, for customer satisfaction reasons, offered a $concession coupon that can be used on Dell’s web site for a purchase within the next ninety (90) days Ms*** asked for the coupon as partial compensation provided the expiration date is two years from issuance As Dell does not have a coupon available with an expiration beyond days, our representative denied the request Dell will not be offering any other concessions in this matterShould Ms*** reconsider and want to accept the concession coupon, we ask that she contact our representative within ten (10) days from the date of this response at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with Dell service and support and wants his computer repaired or replaced We regret any dissatisfaction he may have experienced and appreciate the feedback
providedSince the date of the submission, a Dell representative contacted Mr*** to discuss his concerns and provide assistance Subsequently a service dispatch has been processed to replace the keyboard Upon follow up, our representative was informed by Mr*** that it appears the issue has been resolved Our representative provided their contact information and will remain available to assist should Mr*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because:'Please call me on ###-###-#### upon receipt of this email.I wish to ship the laptop to Dell to install a reasonable size GB solid state hard driveat a discounted price with a prepaid UPS label as everyone I have spokento who are very computer savvy, told me Dell should Not be selling a Windows 10laptop with only 32GB hard drive as the windows operating system whichtakes up 95% of the space, its like you giving me a car with only a 1/tank of gas.With ongoing updates I will not be able to use this laptop with the 32GB hard drive.'Thank you fro your assistance,*** and *** ***
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding order delaysMr*** informed our representative that he has already received his order and does not require
further assistance in this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Reason is, I have emailed her times and never got a responseShe can reach me @ ***@yahoo.com I need her to email me please
Regards,
*** ***