Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** was instrumental in assisting the customer with her broken hinge issue by sending the computer to the depot for repair. The customer has since received the computer and has confirmed it is now working as intended. We certainly do apologize for any inconvenience or frustration this matter may have caused the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, Our records indicate that Dell remains in contact with Ms***In order for Ms*** to cancel her subscription she will need to log into her Digital LockerWe have included the link for Ms*** convenience***The representative *** will follow up with Ms*** to confirm she was able to log in and cancel successfullySincerely Advanced Resolution Group Incident *** Dell
Dear Revdex.com,
Our records indicate that Dell representative *** has been in contact with the customer in regards to this situationThe representative has requested a receipt for the shipping charges in order to reimburse the customerThe representative also has confirmed the system has been repaired and has been shipped back to the family member
Please have the customer contact the representative by email at *** with any additional concerns regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer to assist with his orderHowever; due to the product not being available, the order was cancelledOur representative remains
available to assist with placing a replacement orderWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has attempted to contact the customer, however; she has not respondedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative explained the terms & conditions of the limited hardware warranty
***
Please note that the unit was sent to depot for evaluation where they discovered damage to LCD assemblyMr*** was informed that the limited hardware warranty does not cover accidental damage; therefore, Dell will not replace any damaged parts free of chargeOur representative offered fee-based repair; however, Mr*** elected not to pay for the repairs; therefore, the unit was sent back unrepairedHis request for free repair, replacement or refund was respectfully deniedMr*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team Incident ID: ***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been in contact with the customer regarding their concerns. *** has apologized for any disappointment or inconvenience this matter may have caused *** ***. The representative made clear to our customer that we understand it is discouraging for our customers when we are unable to meet the supply and demand of a particular promotionThis is the very reason why Dell has a disclaimer on our website which informs potential customers, prices and promotions are subject to change without noticeThat being said, our representative generously made an offer to the customer for which they have currently declined to accept. We would like to encourage *** *** to reconsider and if they decide they would like to accept ***’s offer, please have the customer contact our representative directly by email at ***@Dell.com and he will be happy to assist the customer. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because, the wireless software is working but the NVIDIA GEFORCE software still does not work. I called Dell support today and was told that I would be charged for any software support. Dell's day return policy should not apply in this case, due to the fact that I started having problems with the laptop within for days of it being in my possession and called about the problems within that time frame. I worked patiently with several of Dell's technical support team members over the last months, trying to resolve the issues with the laptop. Dell is more concerned about profits and shareholders' dividends then their customers. I will never do business with Dell personally or professionally ever again and I work for the federal government
Regards,
*** ***
Thank you for the opportunity to address the correspondence submitted by Mr
*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative has requested Dell centric information, such as, Service Tag#, or Express Service CodePlease have him contact our representative directly via e-mail at ***@Dell.com with requested information to avoid further delays in this matter
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted *** *** *** to achieve a resolution for his concernsOur representative may be contacted via e-mail at ***
Complaint: ***
I am rejecting this response because: The customer representative has essentially lied his way through the entire process and at this point is just straight up making facts that aren't true about my correspondences with Dell
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceThe customer verified he has received a refund from Microcenter and requests
no further contact from DellWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer her registration information has been updated, but the issue with her computer is customer induced damage which is not covered by the warranty. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell
records indicate a refund for $was processed and posted to the customer’s Dell account on January 10, 2016, and the customer should see this reflected on his next billing statement A Dell representative contacted the customer to provide this information however, to date, there has not been a response by the customer to our representative’s contact attempts We ask that he contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 03/03/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceAt
this time the agent has confirmed with the customer the coupon was received and the matter addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a product return for order#
*** and associated order# ***Our records show that the credits have been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our records indicate the credit has been applied to the original form of paymentHowever; Mr*** has not responded to subsequent contact attemptsWe regret the
dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Our records indicate Mr***
*** has agreed to a new system exchange to solve his system technical
problems for his Alienware Laptop. We
ask that the customer remain in contact with our technician until this matter
is completely resolved. Please have the
customer contact our representative directly by email at ***_***@Dell.com should there be any
further questions regarding this exchange process
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** was instrumental in assisting the customer with her broken hinge issue by sending the computer to the depot for repair. The customer has since received the computer and has confirmed it is now working as intended. We certainly do apologize for any inconvenience or frustration this matter may have caused the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, Our records indicate that Dell remains in contact with Ms***In order for Ms*** to cancel her subscription she will need to log into her Digital LockerWe have included the link for Ms*** convenience***The representative *** will follow up with Ms*** to confirm she was able to log in and cancel successfullySincerely Advanced Resolution Group Incident *** Dell
Dear Revdex.com,
Our records indicate that Dell representative *** has been in contact with the customer in regards to this situationThe representative has requested a receipt for the shipping charges in order to reimburse the customerThe representative also has confirmed the system has been repaired and has been shipped back to the family member
Please have the customer contact the representative by email at *** with any additional concerns regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer to assist with his orderHowever; due to the product not being available, the order was cancelledOur representative remains
available to assist with placing a replacement orderWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has attempted to contact the customer, however; she has not respondedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative explained the terms & conditions of the limited hardware warranty
***
Please note that the unit was sent to depot for evaluation where they discovered damage to LCD assemblyMr*** was informed that the limited hardware warranty does not cover accidental damage; therefore, Dell will not replace any damaged parts free of chargeOur representative offered fee-based repair; however, Mr*** elected not to pay for the repairs; therefore, the unit was sent back unrepairedHis request for free repair, replacement or refund was respectfully deniedMr*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team Incident ID: ***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been in contact with the customer regarding their concerns. *** has apologized for any disappointment or inconvenience this matter may have caused *** ***. The representative made clear to our customer that we understand it is discouraging for our customers when we are unable to meet the supply and demand of a particular promotionThis is the very reason why Dell has a disclaimer on our website which informs potential customers, prices and promotions are subject to change without noticeThat being said, our representative generously made an offer to the customer for which they have currently declined to accept. We would like to encourage *** *** to reconsider and if they decide they would like to accept ***’s offer, please have the customer contact our representative directly by email at ***@Dell.com and he will be happy to assist the customer. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because, the wireless software is working but the NVIDIA GEFORCE software still does not work. I called Dell support today and was told that I would be charged for any software support. Dell's day return policy should not apply in this case, due to the fact that I started having problems with the laptop within for days of it being in my possession and called about the problems within that time frame. I worked patiently with several of Dell's technical support team members over the last months, trying to resolve the issues with the laptop. Dell is more concerned about profits and shareholders' dividends then their customers. I will never do business with Dell personally or professionally ever again and I work for the federal government
Regards,
*** ***
Thank you for the opportunity to address the correspondence submitted by Mr
*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative has requested Dell centric information, such as, Service Tag#, or Express Service CodePlease have him contact our representative directly via e-mail at ***@Dell.com with requested information to avoid further delays in this matter
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted *** *** *** to achieve a resolution for his concernsOur representative may be contacted via e-mail at ***
Complaint: ***
I am rejecting this response because: The customer representative has essentially lied his way through the entire process and at this point is just straight up making facts that aren't true about my correspondences with Dell
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceThe customer verified he has received a refund from Microcenter and requests
no further contact from DellWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer her registration information has been updated, but the issue with her computer is customer induced damage which is not covered by the warranty. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell
records indicate a refund for $was processed and posted to the customer’s Dell account on January 10, 2016, and the customer should see this reflected on his next billing statement A Dell representative contacted the customer to provide this information however, to date, there has not been a response by the customer to our representative’s contact attempts We ask that he contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
The Dell representative is continuing to work with the customer to reach a resolution
Today’s Date: 03/03/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceAt
this time the agent has confirmed with the customer the coupon was received and the matter addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a product return for order#
*** and associated order# ***Our records show that the credits have been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our records indicate the credit has been applied to the original form of paymentHowever; Mr*** has not responded to subsequent contact attemptsWe regret the
dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Our records indicate Mr***
*** has agreed to a new system exchange to solve his system technical
problems for his Alienware Laptop. We
ask that the customer remain in contact with our technician until this matter
is completely resolved. Please have the
customer contact our representative directly by email at ***_***@Dell.com should there be any
further questions regarding this exchange process