Complaint: ***
I am
rejecting this response because: Nothing will change from our conversationHe could not explain why it took customer service representatives hours to help meOn top of this, an order with next day shipping ordered on 12/23/2015, still has not arrivedAm I being punished for making a complaint?
Regards,
*** ***
Dear Revdex.com, Our records indicate that Dell representative *** attempted several times to reach the customer by email and phoneWe show returns were authorized and prepaid shipping labels but we do not show that Ms*** has utilized the return shipping labelsThe customer will need to return the items before a credit can be processedWe ask that the customer have the merchandise in transit back to Dell by 3/10/or the return authorizes will be cancelledThe customer may contact the representative by emailing ***@dell.comSincerely Advanced Resolution Group Incident *** Dell
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meRegards, *** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative *** has been in contact with the customer to discuss his requestThe representative respectfully denied the request but has authorized the system for serviceThe representative will maintain ownership of the account until it is determined the replacement system is working as designedThe representative maybe reached by emailing ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Complaint: ***
I am rejecting this response because: Will Dell answer my question here: Does Dell still hold the belief that Dell cancelled my order because I was placed the order in an illegitimate way? If Yes, can you show me ANY evidence?
Regards,
*** **
Today’s Date: 01/06/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Mr*** * ***, to address the contents of their correspondenceThe customer states he was to receive a $eGift Card and 10% rewards because he used Dell FinancingAt this time the agent reviewed the chat logs and advised that our sales rep has confirmed the order does not qualify for both $e-gift card and for 10% reward pointsHe has informed him that the order has a loyalty program that gives customers 5% back in the form of a Dell gift card and free 2nd business day shipping on most purchasesHowever, if the customer did not receive the e-gift card please contact the agent, ***@Dell.com, in order to address this. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any further questions.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Although this issue has finally been resolved, I would just like to clarify that there was no "misunderstanding." Every call to Dell resulted in me being told that they never received the unit, and it took them a full month (after they received the unit) and a complaint to the Revdex.com for them to finally refund my money. I was lied to about the processing time (originally told "days at the longest"), and I do not feel that I would have ever received a refund without the intervention of Revdex.com. To customers who may be reading this--stay away from Dell. Their customer service is a joke, and expect to spend hours on hold to even attempt to get any issue resolved. Thank you again, Revdex.com, for helping get this issue resolved
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Dell has refused to refund my money even though I have had issues for the past 1-1/year with their tablet I have no option left but to take legal action against Dell Dell has re-worked, refurbished, replaced and still I do not have a working tablet I spent $for a tablet and keyboard and have nothing Dell has not acted in good faith nor have they provided satisfactory customer service At this point I have zero faith in the dependability and/or performance of their product(s)
Regards,
*** ***
Dell representative, ***, contacted the customer and is working with them to reach a reasonable resolutionThe representative can be reached directly by email at ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***-***Our representative, ***, has contacted Ms***-*** and our records indicate the system has been deliveredMs***-***, however, has not responded to
subsequent contact attemptsWe regret the dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Thank you for providing a copy of the customers’ submissionDell representative, *** is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at
***
Complaint: ***
I am rejecting this response because: A full settlement has not been completed as I am still waiting on reimbursement of the Overdraft and Interest charges
Regards,
*** ***
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative *** contacted the customer and explained due to the pattern of purchasing from Dell it has been determined he is an unauthorized resellerWe understand the customers desire to get the
coupon as offered for each order processedHowever, this offer is for customers that are individual purchasers and not meant for persons that purchase system or products in bulk for the purpose of resalePer Dell policy; Dell resellers are not eligible for offers presented online or at the point of sale that are meant for individual consumer customersSincerely, Advanced Resolution Group FID: *** Dell
Complaint: ***
I am rejecting this response because: *** has BOT been helpful or compliant, I have had to research every credit and Dell has also charged a card without authorization from meI have still not been refunded and once again I am not hearing from *** unless I wait days or emote for a responseShe has NOT worked closely with me and I have done this entire return and credit process aloneI will NEVER USE THIS COMPANY AGAIN!! I want the rest of my refund or at this point I am contacting an attorneyThey are way past the contract of their own policies and this is NOT acceptable
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsMr*** stated that he has already made another purchase and considers this matter closed
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support Team Incident ID: ***
Dell Inc
Dear RevDex.com,Our representative contacted Mr*** *** and he confirmed that the system is working fine compare to before and he will contact us in case if he needs helpTherefore, our representative close this case but will remain available should Mr*** require assistance on issues directly related to this case.Sincerely,Dell Advanced Resolution Team
Complaint: ***
I am rejecting this response because:I had included the excerpts in the previous email of the conversations and the offer by Dell to send a boxThat was on the third of this month and it is now the 19th and there is no boxFurthermore, Dell has my address and they know that the problem with the computer is a motherboard issueHow can I be satisfied with the result when they still refuse to do anythingI have now had a computer that has not worked for months and Dell refuses to do anythingI have emailed the person that they referred me to times, he always writes back the same thing. "Dear ***, Thank you for your emailWhen I contacted you for the first time my intention was to resolve your concerns, however since you don’t want any help from us, I am closing this case from my endPlease do get back to us if you need any further assistance. They never write back, they never sent the boxIs this not the worst company on the face of the planet?If you have any questions or concerns, please do reply to this email or call me and I would be glad to assist you further. Thanks and Regards,*** ***
Regards,
*** ***
Complaint: ***
I am rejecting this response because:This dispute has not been resolved and Dell is not taking care of their productsAfter returning it to them twice and could not fix it!! Accused us of pouring liquid on it! Which we did not!! What do you have to do after spending the money to buy their product which has not worked since we have had it!! We are demanding a new computer!!! We are a company owned business and if we treated our customers the way they have treated us we would out of business!! They will not be recommend to our customers and I will not buy their product again!!
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionWe certainly do apologize to our customer
for any frustration or inconvenience this matter may have caused him, regarding the order placed for the Xbox 1. Our records indicate the Dell representative; *** *** was instrumental in assisting the customer in receiving his full refund to his original form of payment; his Visa Card. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** offered to service the customer’s computer per the terms and conditions of the Dell limited hardware warranty she has. Should the customer wish to have her computer serviced per the terms and conditions of her warranty the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am
rejecting this response because: Nothing will change from our conversationHe could not explain why it took customer service representatives hours to help meOn top of this, an order with next day shipping ordered on 12/23/2015, still has not arrivedAm I being punished for making a complaint?
Regards,
*** ***
Dear Revdex.com, Our records indicate that Dell representative *** attempted several times to reach the customer by email and phoneWe show returns were authorized and prepaid shipping labels but we do not show that Ms*** has utilized the return shipping labelsThe customer will need to return the items before a credit can be processedWe ask that the customer have the merchandise in transit back to Dell by 3/10/or the return authorizes will be cancelledThe customer may contact the representative by emailing ***@dell.comSincerely Advanced Resolution Group Incident *** Dell
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meRegards, *** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative *** has been in contact with the customer to discuss his requestThe representative respectfully denied the request but has authorized the system for serviceThe representative will maintain ownership of the account until it is determined the replacement system is working as designedThe representative maybe reached by emailing ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Complaint: ***
I am rejecting this response because: Will Dell answer my question here: Does Dell still hold the belief that Dell cancelled my order because I was placed the order in an illegitimate way? If Yes, can you show me ANY evidence?
Regards,
*** **
Today’s Date: 01/06/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Mr*** * ***, to address the contents of their correspondenceThe customer states he was to receive a $eGift Card and 10% rewards because he used Dell FinancingAt this time the agent reviewed the chat logs and advised that our sales rep has confirmed the order does not qualify for both $e-gift card and for 10% reward pointsHe has informed him that the order has a loyalty program that gives customers 5% back in the form of a Dell gift card and free 2nd business day shipping on most purchasesHowever, if the customer did not receive the e-gift card please contact the agent, ***@Dell.com, in order to address this. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any further questions.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Although this issue has finally been resolved, I would just like to clarify that there was no "misunderstanding." Every call to Dell resulted in me being told that they never received the unit, and it took them a full month (after they received the unit) and a complaint to the Revdex.com for them to finally refund my money. I was lied to about the processing time (originally told "days at the longest"), and I do not feel that I would have ever received a refund without the intervention of Revdex.com. To customers who may be reading this--stay away from Dell. Their customer service is a joke, and expect to spend hours on hold to even attempt to get any issue resolved. Thank you again, Revdex.com, for helping get this issue resolved
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Dell has refused to refund my money even though I have had issues for the past 1-1/year with their tablet I have no option left but to take legal action against Dell Dell has re-worked, refurbished, replaced and still I do not have a working tablet I spent $for a tablet and keyboard and have nothing Dell has not acted in good faith nor have they provided satisfactory customer service At this point I have zero faith in the dependability and/or performance of their product(s)
Regards,
*** ***
Dell representative, ***, contacted the customer and is working with them to reach a reasonable resolutionThe representative can be reached directly by email at ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***-***Our representative, ***, has contacted Ms***-*** and our records indicate the system has been deliveredMs***-***, however, has not responded to
subsequent contact attemptsWe regret the dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Thank you for providing a copy of the customers’ submissionDell representative, *** is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at
***
Complaint: ***
I am rejecting this response because: A full settlement has not been completed as I am still waiting on reimbursement of the Overdraft and Interest charges
Regards,
*** ***
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative *** contacted the customer and explained due to the pattern of purchasing from Dell it has been determined he is an unauthorized resellerWe understand the customers desire to get the
coupon as offered for each order processedHowever, this offer is for customers that are individual purchasers and not meant for persons that purchase system or products in bulk for the purpose of resalePer Dell policy; Dell resellers are not eligible for offers presented online or at the point of sale that are meant for individual consumer customersSincerely, Advanced Resolution Group FID: *** Dell
Complaint: ***
I am rejecting this response because: *** has BOT been helpful or compliant, I have had to research every credit and Dell has also charged a card without authorization from meI have still not been refunded and once again I am not hearing from *** unless I wait days or emote for a responseShe has NOT worked closely with me and I have done this entire return and credit process aloneI will NEVER USE THIS COMPANY AGAIN!! I want the rest of my refund or at this point I am contacting an attorneyThey are way past the contract of their own policies and this is NOT acceptable
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsMr*** stated that he has already made another purchase and considers this matter closed
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support Team Incident ID: ***
Dell Inc
Dear RevDex.com,Our representative contacted Mr*** *** and he confirmed that the system is working fine compare to before and he will contact us in case if he needs helpTherefore, our representative close this case but will remain available should Mr*** require assistance on issues directly related to this case.Sincerely,Dell Advanced Resolution Team
Complaint: ***
I am rejecting this response because:I had included the excerpts in the previous email of the conversations and the offer by Dell to send a boxThat was on the third of this month and it is now the 19th and there is no boxFurthermore, Dell has my address and they know that the problem with the computer is a motherboard issueHow can I be satisfied with the result when they still refuse to do anythingI have now had a computer that has not worked for months and Dell refuses to do anythingI have emailed the person that they referred me to times, he always writes back the same thing. "Dear ***, Thank you for your emailWhen I contacted you for the first time my intention was to resolve your concerns, however since you don’t want any help from us, I am closing this case from my endPlease do get back to us if you need any further assistance. They never write back, they never sent the boxIs this not the worst company on the face of the planet?If you have any questions or concerns, please do reply to this email or call me and I would be glad to assist you further. Thanks and Regards,*** ***
Regards,
*** ***
Complaint: ***
I am rejecting this response because:This dispute has not been resolved and Dell is not taking care of their productsAfter returning it to them twice and could not fix it!! Accused us of pouring liquid on it! Which we did not!! What do you have to do after spending the money to buy their product which has not worked since we have had it!! We are demanding a new computer!!! We are a company owned business and if we treated our customers the way they have treated us we would out of business!! They will not be recommend to our customers and I will not buy their product again!!
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionWe certainly do apologize to our customer
for any frustration or inconvenience this matter may have caused him, regarding the order placed for the Xbox 1. Our records indicate the Dell representative; *** *** was instrumental in assisting the customer in receiving his full refund to his original form of payment; his Visa Card. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** offered to service the customer’s computer per the terms and conditions of the Dell limited hardware warranty she has. Should the customer wish to have her computer serviced per the terms and conditions of her warranty the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc