Complaint: ***
I am rejecting this response because:
The Dell representative has not responded to my emails And, they have closed my case at Dell And, I still have a computer that is broken The representative indicated that I could receive a refund if I had purchased it directly from Dell I did purchase it directly from Dell However, when I pointed that out......they then changed their story once again This incident has cost Dell lots of business I work in the computer industry and they stand to lose business accounts as well because of their lack of support and not having a customer support that you can physically write to.I remain ready to resolve this incident I would gladly receive compensation from Dell! A fixed computer? A replacement? A refund? Nobody has contacted me in regards to any of that And, when I email *** referred to in this Revdex.com ticket.......I get no response back
Regards,
*** ***
***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative informed him that the order was canceled due to product availability issues and
cannot be reinstated or replaced with a different product; furthermore, the promotion has expiredThe representative also explained the terms and conditions of sale
***
Our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handAs a onetime gesture of goodwill and in the interest of customer satisfactions, our representative offered 10% discount on a new purchase of the same model at current market price; however, Mr*** elected not to accept our offer of assistanceHis request for promotional price was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative confirmed that the outstanding issues with his order have been addressed to his
satisfactionPlease note that Mr*** considers this case resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support Team Incident ID: ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has setup a return for refund that has been processed. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: we have not come to a conclusion regarding the review of the power companion. In addition to that, this video shows that my keyboard appears to be a bit defective Not registering keyboard presses unless they key is pressed square in the middle of the key Not all keys have this The keys effected are: "E","R","U","I","H",","This further shows that it is a defect, and that the rest of the keyboard does not exhibit this behavior The video only show the "R" key, but the rest listed have the same problem.Video: (With audio) - ***
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been instrumental in assisting the customer to receive the Vizio 60-inch 4K Ultra HD Smart TV they had purchased from Dell. The TV, per the carrier UPS, was delivered to the customer on Monday, 12/21/at 10:a.m. In ***’s absence from the office, Dell representative, *** has sent an email to the customer asking that they confirm receipt of the TV. We certainly do apologize for any delays there may have been during the Holidays on our support phone lines; we do hope the next transaction the customer has with Dell will be a far more positive experience. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** is in contact with the customerThe representative requested additional information to assist in determining a final resolutionWe ask that the customer follow up with the representative by emailing ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, apologized for the problems and confirmed the credit has processed and funds have been posted back to the gift cardAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:'Please call me on ###-###-#### upon receipt of this email.I wish to ship the laptop to Dell to install a reasonable size GB solid state hard driveat a discounted price with a prepaid UPS label as everyone I have spokento who are very computer savvy, told me Dell should Not be selling a Windows 10laptop with only 32GB hard drive as the windows operating system whichtakes up 95% of the space, its like you giving me a car with only a 1/tank of gas.With ongoing updates I will not be able to use this laptop with the 32GB hard drive.'Thank you fro your assistance,*** and *** ***
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I sent email saying the problem still exists after repair. I've given up on Dell.The computer is with Square Trade the warranty company for Staples
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback
When a customer places an order, Dell cannot guarantee a specific shipment date and must rely on estimates based on inventory on hand and time it takes to build, test, and ship computers Since the date of the complaint, a Dell representative contacted the customer and remained available until the computer shipped Subsequently, our representative, for customer satisfaction reasons, processed a 10% refund which the customer should see on his next monthly billing statement Our representative made multiple attempts to follow up with the customer however, to date, there has been no response to our representative’s follow up contact attempts Should the customer still need assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: First off, I did send my laptop to be repaired at your depot. I got it back again and there are still issues with it. As I said previously, this is the 4th Motherboard put in the laptop in a year, obviously replacing the Motherboard isn't fixing what's really wrong with this laptop. I am still wanting a new laptop or an extended warranty at NO COST to me.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative issued a product return; however, Mr*** has not yet shipped the Item(s) to DellWe request that he send back the items(s) as soon as possible to avoid further delays in this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: as can be seen from their response it is different than their first response. It is clear they have no intention of honoring their promotion and continue to make different excuses for not providing the TV per the promotion. The data provided clearly shows we ordered the correct laptop and in the time frame that the TV promotion was active
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The Dell representative *** *** has been sending exactly the same email response to me without addressing the issueInstead, she consistently suggested me registering an account as a resellerI really don't see the logic of it The last time *** *** contacted me via phone, she was extremely impatient starting from the beginningI was told that I was tagged as a reseller because the email address I used has the domain "***"Instead of checking my purchase history, with one purchase in the last years at least, they simply tag me as a reseller because my "***" email address? At the end, I was huwithout any notice while I was talking with herThis was extremely rude and unprofessional I insist asking them to send me the $gift card as promised while purchasing the Dell produce via Dell.com.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer
expressed dissatisfaction with Dell service and support and wants his tablet replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and provide assistance Dell records indicate the customer has been sent a new exchange tablet Our representative followed up and it appears all issues have been addressed We ask that the customer contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants her computer repaired, replaced, or a refundWe regret any dissatisfaction she may have experienced and appreciate the feedback
providedDell records indicate the original computer was purchased from a third party so a return to Dell for a refund would not be an optionThe original purchase included a one year warranty which expired during so a replacement or free hardware support will not be offered by DellSince the date of the submission, a Dell representative contacted Ms*** to discuss her concerns and provide options for supportOur representative offered to assist in having the hold removed from Ms***’s account if she would provide the return shipping information for the original computer which Dell replaced with an exchangeOur representative provided contact information and will remain available to assist however, to date, there has been no response to his follow up contact attemptsShould Ms*** still need assistance, we ask that she contact our representative for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because: As stated in my emails to *** from Dell on March and March 7th: ***,"Later that evening after sleep mode, mouse was frozen again. I had to unplug it and plug it back in."Everything isn't working fine.Best Regards,
Over and over again Dell simply isn't listening, and doing the bare minimum they are obligated to do under warranty.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed regarding receipt of unwanted marketing materialDell representative, *** contacted the customer and apologized for the experienceWe appreciate your taking the time to bring this matter to our attentionPlease understand that Dell must provide publishers with mailing lists weeks in advance, to allow time for printing and mail processingAs a result, it may take up to days before an opt-out request becomes fully effectivePlease accept our sincere apologies for any inconvenience this may have causedYou may contact me directly by email at *** for any further assistance you may need in this matterSincerely, Advanced Resolution Group Incident ID#*** Dell Inc
Complaint: ***
I am rejecting this response because:
The Dell representative has not responded to my emails And, they have closed my case at Dell And, I still have a computer that is broken The representative indicated that I could receive a refund if I had purchased it directly from Dell I did purchase it directly from Dell However, when I pointed that out......they then changed their story once again This incident has cost Dell lots of business I work in the computer industry and they stand to lose business accounts as well because of their lack of support and not having a customer support that you can physically write to.I remain ready to resolve this incident I would gladly receive compensation from Dell! A fixed computer? A replacement? A refund? Nobody has contacted me in regards to any of that And, when I email *** referred to in this Revdex.com ticket.......I get no response back
Regards,
*** ***
***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative informed him that the order was canceled due to product availability issues and
cannot be reinstated or replaced with a different product; furthermore, the promotion has expiredThe representative also explained the terms and conditions of sale
***
Our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handAs a onetime gesture of goodwill and in the interest of customer satisfactions, our representative offered 10% discount on a new purchase of the same model at current market price; however, Mr*** elected not to accept our offer of assistanceHis request for promotional price was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative confirmed that the outstanding issues with his order have been addressed to his
satisfactionPlease note that Mr*** considers this case resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support Team Incident ID: ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has setup a return for refund that has been processed. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: we have not come to a conclusion regarding the review of the power companion. In addition to that, this video shows that my keyboard appears to be a bit defective Not registering keyboard presses unless they key is pressed square in the middle of the key Not all keys have this The keys effected are: "E","R","U","I","H",","This further shows that it is a defect, and that the rest of the keyboard does not exhibit this behavior The video only show the "R" key, but the rest listed have the same problem.Video: (With audio) - ***
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been instrumental in assisting the customer to receive the Vizio 60-inch 4K Ultra HD Smart TV they had purchased from Dell. The TV, per the carrier UPS, was delivered to the customer on Monday, 12/21/at 10:a.m. In ***’s absence from the office, Dell representative, *** has sent an email to the customer asking that they confirm receipt of the TV. We certainly do apologize for any delays there may have been during the Holidays on our support phone lines; we do hope the next transaction the customer has with Dell will be a far more positive experience. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** is in contact with the customerThe representative requested additional information to assist in determining a final resolutionWe ask that the customer follow up with the representative by emailing ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, apologized for the problems and confirmed the credit has processed and funds have been posted back to the gift cardAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:'Please call me on ###-###-#### upon receipt of this email.I wish to ship the laptop to Dell to install a reasonable size GB solid state hard driveat a discounted price with a prepaid UPS label as everyone I have spokento who are very computer savvy, told me Dell should Not be selling a Windows 10laptop with only 32GB hard drive as the windows operating system whichtakes up 95% of the space, its like you giving me a car with only a 1/tank of gas.With ongoing updates I will not be able to use this laptop with the 32GB hard drive.'Thank you fro your assistance,*** and *** ***
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I sent email saying the problem still exists after repair. I've given up on Dell.The computer is with Square Trade the warranty company for Staples
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback
When a customer places an order, Dell cannot guarantee a specific shipment date and must rely on estimates based on inventory on hand and time it takes to build, test, and ship computers Since the date of the complaint, a Dell representative contacted the customer and remained available until the computer shipped Subsequently, our representative, for customer satisfaction reasons, processed a 10% refund which the customer should see on his next monthly billing statement Our representative made multiple attempts to follow up with the customer however, to date, there has been no response to our representative’s follow up contact attempts Should the customer still need assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: First off, I did send my laptop to be repaired at your depot. I got it back again and there are still issues with it. As I said previously, this is the 4th Motherboard put in the laptop in a year, obviously replacing the Motherboard isn't fixing what's really wrong with this laptop. I am still wanting a new laptop or an extended warranty at NO COST to me.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative issued a product return; however, Mr*** has not yet shipped the Item(s) to DellWe request that he send back the items(s) as soon as possible to avoid further delays in this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: as can be seen from their response it is different than their first response. It is clear they have no intention of honoring their promotion and continue to make different excuses for not providing the TV per the promotion. The data provided clearly shows we ordered the correct laptop and in the time frame that the TV promotion was active
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The Dell representative *** *** has been sending exactly the same email response to me without addressing the issueInstead, she consistently suggested me registering an account as a resellerI really don't see the logic of it The last time *** *** contacted me via phone, she was extremely impatient starting from the beginningI was told that I was tagged as a reseller because the email address I used has the domain "***"Instead of checking my purchase history, with one purchase in the last years at least, they simply tag me as a reseller because my "***" email address? At the end, I was huwithout any notice while I was talking with herThis was extremely rude and unprofessional I insist asking them to send me the $gift card as promised while purchasing the Dell produce via Dell.com.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer
expressed dissatisfaction with Dell service and support and wants his tablet replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and provide assistance Dell records indicate the customer has been sent a new exchange tablet Our representative followed up and it appears all issues have been addressed We ask that the customer contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants her computer repaired, replaced, or a refundWe regret any dissatisfaction she may have experienced and appreciate the feedback
providedDell records indicate the original computer was purchased from a third party so a return to Dell for a refund would not be an optionThe original purchase included a one year warranty which expired during so a replacement or free hardware support will not be offered by DellSince the date of the submission, a Dell representative contacted Ms*** to discuss her concerns and provide options for supportOur representative offered to assist in having the hold removed from Ms***’s account if she would provide the return shipping information for the original computer which Dell replaced with an exchangeOur representative provided contact information and will remain available to assist however, to date, there has been no response to his follow up contact attemptsShould Ms*** still need assistance, we ask that she contact our representative for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because: As stated in my emails to *** from Dell on March and March 7th: ***,"Later that evening after sleep mode, mouse was frozen again. I had to unplug it and plug it back in."Everything isn't working fine.Best Regards,
Over and over again Dell simply isn't listening, and doing the bare minimum they are obligated to do under warranty.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed regarding receipt of unwanted marketing materialDell representative, *** contacted the customer and apologized for the experienceWe appreciate your taking the time to bring this matter to our attentionPlease understand that Dell must provide publishers with mailing lists weeks in advance, to allow time for printing and mail processingAs a result, it may take up to days before an opt-out request becomes fully effectivePlease accept our sincere apologies for any inconvenience this may have causedYou may contact me directly by email at *** for any further assistance you may need in this matterSincerely, Advanced Resolution Group Incident ID#*** Dell Inc