Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfactions, our representative processed a product return for order#
***Our records show that the credit has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I responded to Dell that we have continued to have problems with customer service since this complaint I requested all communications be in writing for reference I also refuse to spend more time on the phone with Dell I have spent hours I told this representative, via email, to contact me via email and that I had reported them to several outlets I never heard back I was told I could email back.
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed a system exchange and our records indicate it has
been deliveredWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative has attempted multiple times to contact the customer by phone and email however, to date, there has been no response by the customer to the contact attempts Should the customer still need assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
Since the date of the submission, a Dell representative attempted to contact the customer by telephone and e-mail to discuss their concerns however, to date; there has been no response to the representative’s contact attempts. Should any future concerns arise regarding this matter, the customer may contact Dell via email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve the matterPlease note
that a partial credit for order# *** has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:the company has not completed the order Mr*** did contact me once the order was shipped and once when it was delivered however the company did not deliver all if the order, a 5% refund was provided because of the delay of the order but there is an additional 5% e-gift card that was suppose to be delivered as apart of the dell advantage membership was never deliveredonce more when asked about why this item was not processed Mr*** directed me to a different department to "solve this problem".Additionally the company never fixed the website and still show items as "7-delivery dates" instead of "out of stock" deceiving customers with the "sales"Ultimately the company did not delivered the whole order and I'm waiting for the 5% e-card that was never delivered Thank you for the assistance in the matter
Regards,
*** ** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has setup a return for refund that has been processed. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: As stated in my emails to *** from Dell on March and March 7th: ***,"Later that evening after sleep mode, mouse was frozen again. I had to unplug it and plug it back in."Everything isn't working fine.Best Regards,
Over and over again Dell simply isn't listening, and doing the bare minimum they are obligated to do under warranty.
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** offered to service the customer’s computer per the terms and conditions of the Dell limited hardware warranty she has. Should the customer wish to have her computer serviced per the terms and conditions of her warranty the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and provide assistance Our records indicate the customer is no longer in the United States and has initiated an ownership transfer in order to obtain support at his current location Our representative requested that the customer contact her once confirmation of the ownership transfer is complete so that she may further assist him We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, dispatched onsite service for the customerOur records indicate the service was completed successfully and Ms*** has not reported
any further issues, however; Ms*** has not responded to subsequent contact attemptsWe regret any dissatisfaction she may have experienced and *** may be contacted via email at ***_***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy
***
***
***
Please note that our representative offered technical assistance; however, Mr*** elected not to accept our offer of assistanceHis request for replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur records indicate the customer is having a “No Power Issue and an AC adapter was dispatched we would like to remind the customer under the terms of his warranty troubleshooting is requiredWe will request that a Dell representative follow up with the customerSincerely, Advanced Resolution Group INC# *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionWe certainly do apologize to our customer
for any frustration or inconvenience this matter may have caused him, regarding the order placed for the Xbox 1. Our records indicate the Dell representative; *** *** was instrumental in assisting the customer in receiving his full refund to his original form of payment; his Visa Card. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe Dell representative has been in contact with the customer in regards to the prepaid gift cardThe vendor the customer purchased the gift card through has been notified of the requestThe customer has been instructed to contact the 3rd party vendor for the fundsThe customer may contact our representative for any further assistance they may need regarding this matterSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer
expressed dissatisfaction with Dell service and support and wants his tablet replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and provide assistance Dell records indicate the customer has been sent a new exchange tablet Our representative followed up and it appears all issues have been addressed We ask that the customer contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionWe have included a link for the customer to review her Dell invoice*** The customer purchase was $with warranty and tax her total came to $At this time Dell considers this matter resolvedAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the warranty had expired on February 14th, Please note
that our representative offered fee based out of warranty service; however, Mr*** elected not to accept our offer of assistanceHis request for a free operating system media was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfactions, our representative processed a product return for order#
***Our records show that the credit has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I responded to Dell that we have continued to have problems with customer service since this complaint I requested all communications be in writing for reference I also refuse to spend more time on the phone with Dell I have spent hours I told this representative, via email, to contact me via email and that I had reported them to several outlets I never heard back I was told I could email back.
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed a system exchange and our records indicate it has
been deliveredWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative has attempted multiple times to contact the customer by phone and email however, to date, there has been no response by the customer to the contact attempts Should the customer still need assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
Since the date of the submission, a Dell representative attempted to contact the customer by telephone and e-mail to discuss their concerns however, to date; there has been no response to the representative’s contact attempts. Should any future concerns arise regarding this matter, the customer may contact Dell via email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve the matterPlease note
that a partial credit for order# *** has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:the company has not completed the order Mr*** did contact me once the order was shipped and once when it was delivered however the company did not deliver all if the order, a 5% refund was provided because of the delay of the order but there is an additional 5% e-gift card that was suppose to be delivered as apart of the dell advantage membership was never deliveredonce more when asked about why this item was not processed Mr*** directed me to a different department to "solve this problem".Additionally the company never fixed the website and still show items as "7-delivery dates" instead of "out of stock" deceiving customers with the "sales"Ultimately the company did not delivered the whole order and I'm waiting for the 5% e-card that was never delivered Thank you for the assistance in the matter
Regards,
*** ** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has setup a return for refund that has been processed. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: As stated in my emails to *** from Dell on March and March 7th: ***,"Later that evening after sleep mode, mouse was frozen again. I had to unplug it and plug it back in."Everything isn't working fine.Best Regards,
Over and over again Dell simply isn't listening, and doing the bare minimum they are obligated to do under warranty.
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** offered to service the customer’s computer per the terms and conditions of the Dell limited hardware warranty she has. Should the customer wish to have her computer serviced per the terms and conditions of her warranty the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and provide assistance Our records indicate the customer is no longer in the United States and has initiated an ownership transfer in order to obtain support at his current location Our representative requested that the customer contact her once confirmation of the ownership transfer is complete so that she may further assist him We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, dispatched onsite service for the customerOur records indicate the service was completed successfully and Ms*** has not reported
any further issues, however; Ms*** has not responded to subsequent contact attemptsWe regret any dissatisfaction she may have experienced and *** may be contacted via email at ***_***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy
***
***
***
Please note that our representative offered technical assistance; however, Mr*** elected not to accept our offer of assistanceHis request for replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur records indicate the customer is having a “No Power Issue and an AC adapter was dispatched we would like to remind the customer under the terms of his warranty troubleshooting is requiredWe will request that a Dell representative follow up with the customerSincerely, Advanced Resolution Group INC# *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionWe certainly do apologize to our customer
for any frustration or inconvenience this matter may have caused him, regarding the order placed for the Xbox 1. Our records indicate the Dell representative; *** *** was instrumental in assisting the customer in receiving his full refund to his original form of payment; his Visa Card. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe Dell representative has been in contact with the customer in regards to the prepaid gift cardThe vendor the customer purchased the gift card through has been notified of the requestThe customer has been instructed to contact the 3rd party vendor for the fundsThe customer may contact our representative for any further assistance they may need regarding this matterSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer
expressed dissatisfaction with Dell service and support and wants his tablet replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and provide assistance Dell records indicate the customer has been sent a new exchange tablet Our representative followed up and it appears all issues have been addressed We ask that the customer contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionWe have included a link for the customer to review her Dell invoice*** The customer purchase was $with warranty and tax her total came to $At this time Dell considers this matter resolvedAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the warranty had expired on February 14th, Please note
that our representative offered fee based out of warranty service; however, Mr*** elected not to accept our offer of assistanceHis request for a free operating system media was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc