Complaint: ***
I am rejecting this response because:The unit was in Dell's care/custody/and control for a month Those causing a lose to me and my mother This loss could not have come at a worse time My mother need this computer to hunt for work, as her employer Radio Shack filed for bankruptcy and her store is closing.Also Dell had been asked several times to deal with this problem, and failed to do soAlso as dell was paid for a next day warranty, this is not acceptably It is a matter of and misleading advertising. Dell refused to address the problem in a timely manner.Also Dell placed the wrong address on the package and my mother had to drive to pick it up and dell with Fedex who said only Dell could change the address.So Dell has failed on this issue.As this unit is still on my dell account and we lost a month of useI should be credited for that lose of use $on my Dell Credit account, also I should be awarded triple damages for the lose of use for a month $
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** continues to work with the customerThe customer recent rebuttal in regards to her receiving a free extended warranty is not validWe request the customer review the records in the Revdex.com Portal on May 16th we clearly explained in our update to the Revdex.com that the exchange would be covered under a day warrantyBelow is a copy of that update: Monday, May 16, Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWhile we understand the information the customer reviewed on line prior to registering the system into their nameWe have offered to replace the system under the terms and conditions of the warrantyThe system will be covered under a day warranty, the customer has days to accept the offer after which Dell will not respond further on this matterPlease review additional information available at this link specific to the Retail End User Agreement: *** The representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell IncAt this we request the customer follow up with the resolver to move forward with the exchangeOur representative may be contacted directly by e-mail at ***@DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me However, Dell has proven it has terrible customer service Its representatives out right lied to me Stating the matter was escalated twice and that I would definitely receive the game in December of Since then, they have delayed the process and now hide behind clauses from the manufacturer of the game- three months later Even when they still had the sale promotion on their website I do not want a coupon or a credit from this company I cannot imagine a reason why I would make another purchase from Dell I just pray I do not have to waste time dealing with them again Dell has shown me nothing but poor customer service and business practices.As I stated in the past, I have already purchased the same game out of pocket (as a gift) from Amazon to make up for the sub-par service I have received from Dell Please forward this response and close this matter As much as I love Alienware Area Desktops, Dell customer service is so unbearable - I will no longer purchase any of their products and will go out of my way to warn others to build or buy their PC needs elsewhere.
Regards,
*** ***
Dear Revdex.com,
Our records indicate the representative *** followed up with the customer advised the customer Dell warranty explains part replacement is refurbished and respectfully denied request for new parts or exchangeWe have included the link for the customer to review the hardware warranty terms and conditions*** We request the customer contact the representative at ***@Dell.com for any further assistance he may need regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer feedback has been noted by the appropriate management staffAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterOur representative remains available to discuss this matter however there will be no change in the resolution offeredSincerely, Advanced Resolution Group FID # *** Dell
Dell representative *** worked with this customer to resolve the issues as reported in the complaintThe credit in the amount of $posted to his accountTherefore, the issues are resolved and our representative closed this case but may be reached at
***@dell.com
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell service and support and states he has new, unresolved technical issues We regret any dissatisfaction the customer may have experienced and appreciate the feedback Dell records do not indicate that our representatives were contacted in order for the customer to report any covered technical issues The customer may contact Dell’s technical support representatives at ###-###-#### We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms of sale and return policyIn the
interest of customer satisfaction, our representative processed a replacement unit and followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with her and depot service was dispatchedOur records indicate the service is complete and the system is being returnedOur representative
will remain engaged until receipt is confirmedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is (barely) satisfactory to me
Although I am bothered by the fact that it has taken SEVEN MONTHS to get all the credits and they gave me the last credit of $as a "SMALL BALANCE WRITE-OFF CREDIT" when it actually was NOT a write off because I provided proof that they legitimately owed it, but at this point I don't care anymoreMy balance on my Dell finance card is zero and credits were issues for the full refund prices overallI am absolutely certain I will never do business with Dell againIt is sad that a once reputable and great company has resorted to outsourcing their incident teams out of India and have resorted to foul playI won't do business with that kind of dishonest and shady company because I don't have to...there are a lot of other computer sales companies that are cheaper and easier to deal withI will just buy those in the future!
Regards,
*** ***
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionOur records do not reflect the customers’ claims about a replacement if system failDell would not replace a system that is outside of warrantyAt this time Dell consider this issue closedAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:Please note the following:I was told repeatedly after being on the phone with Dell Tech Support for over hours that there were no Hardware issues with the Machine. It was all Software relatedI do not know why I would send my Laptop to Depot for repair. What would they fix? What would they do that they could not accomplish over remote control? I was treated very poorly by the Tech Support team. They were sexist and discriminative.Finally I was told my case was being escalated and someone would contact me between AND PM although that never happened. I wasn't called until two hours later. This person did not listen to my concerns.Later on I was called again by "*** ***" I told her I was at work (via email) and to call me at PM EST. She ignored me and said she had other "Call backs" so apparently I was not an important customer. Now she calls repeatedly (harassingly) at times that I cannot pick up the phone.I not only am extremely dissatisfied with the level of Tech Support I received but by the level of Customer Service too. Dell does not know how to treat their customers. I spent over $1,USD and they do not care. I do not matter to them.What is EXTREMELY funny is that I was able to fix the laptop on my own in hours. :) Not only did I re-reinstall the OS but I checked the Event viewer (something Dell Tech Support team did not) and found the Firmware for my processor was out of date. I updated that via the Intel site and not it's working much better.Maybe you should teach your team to not rely on the Dell Fix tool but to actually get their IT Certs and check the Admin tools namely the Event Viewer.I am a women and yes I can fix my own PC (even though the Dell support team was sexist and treated me poorly BECAUSE I was a women).I need some type of formal apology from your team and I'd like to know what Dell will be doing going forward next time I have issues. I'd really like a Support team in the USthat is not sexist
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
* ***
Complaint: ***
I am rejecting this response because: One slot of ram was just installed yesterday, Monday 6/29/and already the pc is going into sleep mode while I'm on it and using itMy pc is set up to never sleep and it chooses to sleep when ever it wantsI will be contacting the gentleman as soon as I am done with this letterMy warranty says after diagnosis hour repair and that has not been the caseIt has taken over month to get them to finish fixing the pcI was left without any kind of desktop computer that I paid over $5,for, the one that was sitting on my floor in the corner because there was no way of getting the power to the PCThey've promised a month extension of my warranty and I've gotten it in writing times but that "acceptance" would never stand up because they have not updated their records in the details of my PC on my account on their own website. When that "agreement" is updated on their own website, that part of my problem will be solved but the fixing of computer is another story. Within hours of replacement of the ram I am already experiencing issues againAt least they did replace the video card, againThey offered a replacement PC but it was half the processing speed I purchased and no blue ray player at all and no offer of a credit. That was when I begged him to just fix my pc because with the value of what they were offering, which was more than half the value of what I purchased, would never make me happyAt least they sent out everything that could of possibly been wrong with the pc and again it was the video card and then the ram which was a new issue but could of been responsible for a lot of the problemsThe video card was replaced again, which was the 3rd replacement and the 4th since setting up the pcAll of these issues started within months of operation and the pc was delivered without anything on it, not even drivers, windows, etcI have spent literally hundreds of hours trying to resolve these issues not only on the pc itself but on the phone with them as well.Them wanting me to accept a refurbished pc was completly unacceptable in the first placeTo get me to accept another persons problems made me extremely unhappyI've spent more than $20,with Dell in the last years and I am not pleased with how they've tried to handle this problem from the get go
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided The
Windows Operating System is legacy software that is no longer available on new computers and the Microsoft Office Starter trial version, which came with the customer’s original computer at no additional charge, will not work with the newer Windows Operating System Since the date of the submission, a Dell representative contacted the customer to provide assistance and appears to have resolved the issues We ask that the customer contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell
representative; *** has made numerous attempts to discuss with Mr*** their concerns, at a time convenient to them, but on each occasion the customer informed *** they were unavailable due to their employment. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should change their mind and indicate they welcome the matter be addressed; Dell will be happy to re-open the case at that time. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com Complaint
ID: *** Dear RevDex.com, I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer,
*** ***. Thank you for
providing a copy of the customer’s submissionOur records indicate the
Dell
representative; *** has authorized a full refund to the customer’s original
form of payment for the two orders placed. Please have the customer contact our representative directly by email at ***@Dell.com if they should
need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement unit was delivered on August 17th, Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at ***, in case Ms*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that the credit for order# *** has been posted to the original form of
paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I replied to the agent regarding the caseI received credit from one of the gift cards, but haven't received the other one
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The unit was in Dell's care/custody/and control for a month Those causing a lose to me and my mother This loss could not have come at a worse time My mother need this computer to hunt for work, as her employer Radio Shack filed for bankruptcy and her store is closing.Also Dell had been asked several times to deal with this problem, and failed to do soAlso as dell was paid for a next day warranty, this is not acceptably It is a matter of and misleading advertising. Dell refused to address the problem in a timely manner.Also Dell placed the wrong address on the package and my mother had to drive to pick it up and dell with Fedex who said only Dell could change the address.So Dell has failed on this issue.As this unit is still on my dell account and we lost a month of useI should be credited for that lose of use $on my Dell Credit account, also I should be awarded triple damages for the lose of use for a month $
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** continues to work with the customerThe customer recent rebuttal in regards to her receiving a free extended warranty is not validWe request the customer review the records in the Revdex.com Portal on May 16th we clearly explained in our update to the Revdex.com that the exchange would be covered under a day warrantyBelow is a copy of that update: Monday, May 16, Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWhile we understand the information the customer reviewed on line prior to registering the system into their nameWe have offered to replace the system under the terms and conditions of the warrantyThe system will be covered under a day warranty, the customer has days to accept the offer after which Dell will not respond further on this matterPlease review additional information available at this link specific to the Retail End User Agreement: *** The representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell IncAt this we request the customer follow up with the resolver to move forward with the exchangeOur representative may be contacted directly by e-mail at ***@DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me However, Dell has proven it has terrible customer service Its representatives out right lied to me Stating the matter was escalated twice and that I would definitely receive the game in December of Since then, they have delayed the process and now hide behind clauses from the manufacturer of the game- three months later Even when they still had the sale promotion on their website I do not want a coupon or a credit from this company I cannot imagine a reason why I would make another purchase from Dell I just pray I do not have to waste time dealing with them again Dell has shown me nothing but poor customer service and business practices.As I stated in the past, I have already purchased the same game out of pocket (as a gift) from Amazon to make up for the sub-par service I have received from Dell Please forward this response and close this matter As much as I love Alienware Area Desktops, Dell customer service is so unbearable - I will no longer purchase any of their products and will go out of my way to warn others to build or buy their PC needs elsewhere.
Regards,
*** ***
Dear Revdex.com,
Our records indicate the representative *** followed up with the customer advised the customer Dell warranty explains part replacement is refurbished and respectfully denied request for new parts or exchangeWe have included the link for the customer to review the hardware warranty terms and conditions*** We request the customer contact the representative at ***@Dell.com for any further assistance he may need regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer feedback has been noted by the appropriate management staffAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterOur representative remains available to discuss this matter however there will be no change in the resolution offeredSincerely, Advanced Resolution Group FID # *** Dell
Dell representative *** worked with this customer to resolve the issues as reported in the complaintThe credit in the amount of $posted to his accountTherefore, the issues are resolved and our representative closed this case but may be reached at
***@dell.com
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell service and support and states he has new, unresolved technical issues We regret any dissatisfaction the customer may have experienced and appreciate the feedback Dell records do not indicate that our representatives were contacted in order for the customer to report any covered technical issues The customer may contact Dell’s technical support representatives at ###-###-#### We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms of sale and return policyIn the
interest of customer satisfaction, our representative processed a replacement unit and followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with her and depot service was dispatchedOur records indicate the service is complete and the system is being returnedOur representative
will remain engaged until receipt is confirmedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is (barely) satisfactory to me
Although I am bothered by the fact that it has taken SEVEN MONTHS to get all the credits and they gave me the last credit of $as a "SMALL BALANCE WRITE-OFF CREDIT" when it actually was NOT a write off because I provided proof that they legitimately owed it, but at this point I don't care anymoreMy balance on my Dell finance card is zero and credits were issues for the full refund prices overallI am absolutely certain I will never do business with Dell againIt is sad that a once reputable and great company has resorted to outsourcing their incident teams out of India and have resorted to foul playI won't do business with that kind of dishonest and shady company because I don't have to...there are a lot of other computer sales companies that are cheaper and easier to deal withI will just buy those in the future!
Regards,
*** ***
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionOur records do not reflect the customers’ claims about a replacement if system failDell would not replace a system that is outside of warrantyAt this time Dell consider this issue closedAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:Please note the following:I was told repeatedly after being on the phone with Dell Tech Support for over hours that there were no Hardware issues with the Machine. It was all Software relatedI do not know why I would send my Laptop to Depot for repair. What would they fix? What would they do that they could not accomplish over remote control? I was treated very poorly by the Tech Support team. They were sexist and discriminative.Finally I was told my case was being escalated and someone would contact me between AND PM although that never happened. I wasn't called until two hours later. This person did not listen to my concerns.Later on I was called again by "*** ***" I told her I was at work (via email) and to call me at PM EST. She ignored me and said she had other "Call backs" so apparently I was not an important customer. Now she calls repeatedly (harassingly) at times that I cannot pick up the phone.I not only am extremely dissatisfied with the level of Tech Support I received but by the level of Customer Service too. Dell does not know how to treat their customers. I spent over $1,USD and they do not care. I do not matter to them.What is EXTREMELY funny is that I was able to fix the laptop on my own in hours. :) Not only did I re-reinstall the OS but I checked the Event viewer (something Dell Tech Support team did not) and found the Firmware for my processor was out of date. I updated that via the Intel site and not it's working much better.Maybe you should teach your team to not rely on the Dell Fix tool but to actually get their IT Certs and check the Admin tools namely the Event Viewer.I am a women and yes I can fix my own PC (even though the Dell support team was sexist and treated me poorly BECAUSE I was a women).I need some type of formal apology from your team and I'd like to know what Dell will be doing going forward next time I have issues. I'd really like a Support team in the USthat is not sexist
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
* ***
Complaint: ***
I am rejecting this response because: One slot of ram was just installed yesterday, Monday 6/29/and already the pc is going into sleep mode while I'm on it and using itMy pc is set up to never sleep and it chooses to sleep when ever it wantsI will be contacting the gentleman as soon as I am done with this letterMy warranty says after diagnosis hour repair and that has not been the caseIt has taken over month to get them to finish fixing the pcI was left without any kind of desktop computer that I paid over $5,for, the one that was sitting on my floor in the corner because there was no way of getting the power to the PCThey've promised a month extension of my warranty and I've gotten it in writing times but that "acceptance" would never stand up because they have not updated their records in the details of my PC on my account on their own website. When that "agreement" is updated on their own website, that part of my problem will be solved but the fixing of computer is another story. Within hours of replacement of the ram I am already experiencing issues againAt least they did replace the video card, againThey offered a replacement PC but it was half the processing speed I purchased and no blue ray player at all and no offer of a credit. That was when I begged him to just fix my pc because with the value of what they were offering, which was more than half the value of what I purchased, would never make me happyAt least they sent out everything that could of possibly been wrong with the pc and again it was the video card and then the ram which was a new issue but could of been responsible for a lot of the problemsThe video card was replaced again, which was the 3rd replacement and the 4th since setting up the pcAll of these issues started within months of operation and the pc was delivered without anything on it, not even drivers, windows, etcI have spent literally hundreds of hours trying to resolve these issues not only on the pc itself but on the phone with them as well.Them wanting me to accept a refurbished pc was completly unacceptable in the first placeTo get me to accept another persons problems made me extremely unhappyI've spent more than $20,with Dell in the last years and I am not pleased with how they've tried to handle this problem from the get go
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided The
Windows Operating System is legacy software that is no longer available on new computers and the Microsoft Office Starter trial version, which came with the customer’s original computer at no additional charge, will not work with the newer Windows Operating System Since the date of the submission, a Dell representative contacted the customer to provide assistance and appears to have resolved the issues We ask that the customer contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell
representative; *** has made numerous attempts to discuss with Mr*** their concerns, at a time convenient to them, but on each occasion the customer informed *** they were unavailable due to their employment. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should change their mind and indicate they welcome the matter be addressed; Dell will be happy to re-open the case at that time. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com Complaint
ID: *** Dear RevDex.com, I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer,
*** ***. Thank you for
providing a copy of the customer’s submissionOur records indicate the
Dell
representative; *** has authorized a full refund to the customer’s original
form of payment for the two orders placed. Please have the customer contact our representative directly by email at ***@Dell.com if they should
need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement unit was delivered on August 17th, Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at ***, in case Ms*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that the credit for order# *** has been posted to the original form of
paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I replied to the agent regarding the caseI received credit from one of the gift cards, but haven't received the other one
Regards,
*** ***