Complaint: ***
I am rejecting this response because:We are now in to our THIRD month with this problem. Dell is STILL unable to fix the computer despite sending three tech to my house and having me send the computer to Houston Why are they claiming that they will continue to support the computer under the terms of the warranty. Since they are unable to fix it they should now simply replace it and I will sell the new one on Craigslist since I will never again own a DELL computer.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me However, Dell has proven it has terrible customer service Its representatives out right lied to me Stating the matter was escalated twice and that I would definitely receive the game in December of Since then, they have delayed the process and now hide behind clauses from the manufacturer of the game- three months later Even when they still had the sale promotion on their website I do not want a coupon or a credit from this company I cannot imagine a reason why I would make another purchase from Dell I just pray I do not have to waste time dealing with them again Dell has shown me nothing but poor customer service and business practices.As I stated in the past, I have already purchased the same game out of pocket (as a gift) from Amazon to make up for the sub-par service I have received from Dell Please forward this response and close this matter As much as I love Alienware Area Desktops, Dell customer service is so unbearable - I will no longer purchase any of their products and will go out of my way to warn others to build or buy their PC needs elsewhere.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The DELL ink cartridges are under a one year warranty Dell is refusing to honor the ink warrantyDell had no interest in what happened to the ink Why were cartridges empty out of 11? The remainder of the case is still in sealed boxes Dell did not want any information from the boxes The store these came from is now closed up and is not going to reopenCustomer service sent me on a runaround from their tech department to customer service, tech to customer service for over an hour with the same rep pretending that he hadn't talked to me and acted like the complaint was a joke They could not explain the ink problem or give me an expiration date They did not know or wouldn't say because they are in brand new boxes Customer service is not doing Dell any favors I will never buy another Dell product again and if anyone ever asked for a recommendation, I would say DO NOT BUY DELL! They have not only shorted their customers on ink for years, but now they are selling cartridges empty and will not honor their warranty
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and return policy
***
***
***
In the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# *** was delivered to Ms*** on May 4, under FedEx tracking# ***Our representative also followwith Ms*** to confirm resolutionHer request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:
The Dell representative has not responded to my emails And, they have closed my case at Dell And, I still have a computer that is broken The representative indicated that I could receive a refund if I had purchased it directly from Dell I did purchase it directly from Dell However, when I pointed that out......they then changed their story once again This incident has cost Dell lots of business I work in the computer industry and they stand to lose business accounts as well because of their lack of support and not having a customer support that you can physically write to.I remain ready to resolve this incident I would gladly receive compensation from Dell! A fixed computer? A replacement? A refund? Nobody has contacted me in regards to any of that And, when I email *** referred to in this Revdex.com ticket.......I get no response back
Regards,
*** ***
***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that the product was purchased from a retailer; therefore, returns are governed
by the policies of the retailer where the product was purchasedOur representative explained the terms of limited hardware warranty, and return policy (applies only to purchases directly from Dell)***Please note that our representative offered technical assistance, as well as, depot service; however, Mr*** elected not to accept our offer of assistanceHis request for replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur representative followed up with the customerOur records do not reflect what the customer is stating and the system is showing the warranty is expiredFor that reason the representative requested a copy of the receipt so we can confirm dates and system serial number in order to determine if the system is licensed to Ms***With the proof of purchase/receipt this will allow us to update the records and determine if warranty should also be updatedOnce all the information is confirmed and if it is determined the system is still in warrantyDell will be happy to assist Ms*** on getting a resolutionPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group *** Dell Inc
Complaint: ***
I am rejecting this response because:I have corresponded with Dell's CS Rep "***" and although she has addresses part of the complaint she has so far failed to take care of the remainderI am still awaiting a resolution to the Gift Card Promo credit useage that remains in my account that I have requested to be applied to a Price Match guaranteed item that two separate CS agents both guaranteed and failed to deliver thereby using my remaining credit and ending the business and my relationship I have with DellUntil I am able to use the $20+ to purchase the one item I had requested the price match on I request this case to remain openIf for some reason it closes I will simply open another concerning the Promo Credit
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell service and support and states he has new, unresolved technical issues We regret any dissatisfaction the customer may have experienced and appreciate the feedback Dell records do not indicate that our representatives were contacted in order for the customer to report any covered technical issues The customer may contact Dell’s technical support representatives at ###-###-#### We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I trusted Dell to be capable to repair LCD issue but it took Dell three times to fix it right and next was the system boardWhenever I called Dell for support, the tech had to go to the square one, running diagnostic, reloaded BIOS, etc all unnecessary steps that had been done previously and uselessI am a full time working person, Dell wasted my time on troubleshooting and sending out to Dell repair depotI already resolved the issue myself, just go ahead and close this casePlease mark it as very unsatisfied customer and the issue was resolved by customer, not by Dell
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell
representative; *** has made numerous attempts to discuss with Mr*** their concerns, at a time convenient to them, but on each occasion the customer informed *** they were unavailable due to their employment. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should change their mind and indicate they welcome the matter be addressed; Dell will be happy to re-open the case at that time. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted Mr*** and respectfully denied his request for a new replacement system or credit for the cosmetic damage and a replacement
mouseOur records, from the depot, indicate the system arrived with cosmetic damage and a mouse was not received in the boxWe regret any dissatisfaction Mr*** may have experienced and *** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has refunded the price of the computer to the customer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with the order verification team and the shipping carrier to resolve
this matterFurthermore, as requested, Mr*** provided a copy of the police report; therefore, a replacement was processedOur records show replacement order number *** has been delivered under FedEx tracking numbers ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur
records show that the replacement order# *** was received by Mr*** on February 9th, under FedEx Tracking# ***Our representative also followed up to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, processed a credit and will remain engaged until the credit has been applied fully to the original form of paymentWe regret any
dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionWe have explained and provided the links about Dells promotions, the customer also has the option to return for creditDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns. We
regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has offered support per the terms and conditions of Dell’s limited hardware warranty but the customer has declined this support. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# 33228271Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell is a Global company and the location of the representative would not change the resolutionDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:We are now in to our THIRD month with this problem. Dell is STILL unable to fix the computer despite sending three tech to my house and having me send the computer to Houston Why are they claiming that they will continue to support the computer under the terms of the warranty. Since they are unable to fix it they should now simply replace it and I will sell the new one on Craigslist since I will never again own a DELL computer.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me However, Dell has proven it has terrible customer service Its representatives out right lied to me Stating the matter was escalated twice and that I would definitely receive the game in December of Since then, they have delayed the process and now hide behind clauses from the manufacturer of the game- three months later Even when they still had the sale promotion on their website I do not want a coupon or a credit from this company I cannot imagine a reason why I would make another purchase from Dell I just pray I do not have to waste time dealing with them again Dell has shown me nothing but poor customer service and business practices.As I stated in the past, I have already purchased the same game out of pocket (as a gift) from Amazon to make up for the sub-par service I have received from Dell Please forward this response and close this matter As much as I love Alienware Area Desktops, Dell customer service is so unbearable - I will no longer purchase any of their products and will go out of my way to warn others to build or buy their PC needs elsewhere.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The DELL ink cartridges are under a one year warranty Dell is refusing to honor the ink warrantyDell had no interest in what happened to the ink Why were cartridges empty out of 11? The remainder of the case is still in sealed boxes Dell did not want any information from the boxes The store these came from is now closed up and is not going to reopenCustomer service sent me on a runaround from their tech department to customer service, tech to customer service for over an hour with the same rep pretending that he hadn't talked to me and acted like the complaint was a joke They could not explain the ink problem or give me an expiration date They did not know or wouldn't say because they are in brand new boxes Customer service is not doing Dell any favors I will never buy another Dell product again and if anyone ever asked for a recommendation, I would say DO NOT BUY DELL! They have not only shorted their customers on ink for years, but now they are selling cartridges empty and will not honor their warranty
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and return policy
***
***
***
In the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# *** was delivered to Ms*** on May 4, under FedEx tracking# ***Our representative also followwith Ms*** to confirm resolutionHer request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:
The Dell representative has not responded to my emails And, they have closed my case at Dell And, I still have a computer that is broken The representative indicated that I could receive a refund if I had purchased it directly from Dell I did purchase it directly from Dell However, when I pointed that out......they then changed their story once again This incident has cost Dell lots of business I work in the computer industry and they stand to lose business accounts as well because of their lack of support and not having a customer support that you can physically write to.I remain ready to resolve this incident I would gladly receive compensation from Dell! A fixed computer? A replacement? A refund? Nobody has contacted me in regards to any of that And, when I email *** referred to in this Revdex.com ticket.......I get no response back
Regards,
*** ***
***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that the product was purchased from a retailer; therefore, returns are governed
by the policies of the retailer where the product was purchasedOur representative explained the terms of limited hardware warranty, and return policy (applies only to purchases directly from Dell)***Please note that our representative offered technical assistance, as well as, depot service; however, Mr*** elected not to accept our offer of assistanceHis request for replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Dell claims to have processed gift card, but I have still NOT received anything
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur representative followed up with the customerOur records do not reflect what the customer is stating and the system is showing the warranty is expiredFor that reason the representative requested a copy of the receipt so we can confirm dates and system serial number in order to determine if the system is licensed to Ms***With the proof of purchase/receipt this will allow us to update the records and determine if warranty should also be updatedOnce all the information is confirmed and if it is determined the system is still in warrantyDell will be happy to assist Ms*** on getting a resolutionPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group *** Dell Inc
Complaint: ***
I am rejecting this response because:I have corresponded with Dell's CS Rep "***" and although she has addresses part of the complaint she has so far failed to take care of the remainderI am still awaiting a resolution to the Gift Card Promo credit useage that remains in my account that I have requested to be applied to a Price Match guaranteed item that two separate CS agents both guaranteed and failed to deliver thereby using my remaining credit and ending the business and my relationship I have with DellUntil I am able to use the $20+ to purchase the one item I had requested the price match on I request this case to remain openIf for some reason it closes I will simply open another concerning the Promo Credit
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell service and support and states he has new, unresolved technical issues We regret any dissatisfaction the customer may have experienced and appreciate the feedback Dell records do not indicate that our representatives were contacted in order for the customer to report any covered technical issues The customer may contact Dell’s technical support representatives at ###-###-#### We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I trusted Dell to be capable to repair LCD issue but it took Dell three times to fix it right and next was the system boardWhenever I called Dell for support, the tech had to go to the square one, running diagnostic, reloaded BIOS, etc all unnecessary steps that had been done previously and uselessI am a full time working person, Dell wasted my time on troubleshooting and sending out to Dell repair depotI already resolved the issue myself, just go ahead and close this casePlease mark it as very unsatisfied customer and the issue was resolved by customer, not by Dell
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell
representative; *** has made numerous attempts to discuss with Mr*** their concerns, at a time convenient to them, but on each occasion the customer informed *** they were unavailable due to their employment. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should change their mind and indicate they welcome the matter be addressed; Dell will be happy to re-open the case at that time. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted Mr*** and respectfully denied his request for a new replacement system or credit for the cosmetic damage and a replacement
mouseOur records, from the depot, indicate the system arrived with cosmetic damage and a mouse was not received in the boxWe regret any dissatisfaction Mr*** may have experienced and *** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has refunded the price of the computer to the customer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with the order verification team and the shipping carrier to resolve
this matterFurthermore, as requested, Mr*** provided a copy of the police report; therefore, a replacement was processedOur records show replacement order number *** has been delivered under FedEx tracking numbers ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur
records show that the replacement order# *** was received by Mr*** on February 9th, under FedEx Tracking# ***Our representative also followed up to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, processed a credit and will remain engaged until the credit has been applied fully to the original form of paymentWe regret any
dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionWe have explained and provided the links about Dells promotions, the customer also has the option to return for creditDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns. We
regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has offered support per the terms and conditions of Dell’s limited hardware warranty but the customer has declined this support. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# 33228271Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell is a Global company and the location of the representative would not change the resolutionDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc