Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and agree that I have received a refurbished unit from them.My original request was for a full refund, but after I realized that they would never do that no matter how poorly the situation was handled or how much down time there was with their product, I acquiesced to their offer.Dell has resolved this issue their way and my only response is that moving forward, I will no longer be purchasing Dell products for myself or for my company.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
My previous responds still stands. "Customer's environment?" Dell, check with your contracted technician who came out in November, the tower is on a solid would credenza, no pets, no smoking.As a result of this ordeal that STOLE hours of my life due to Dell's inferior product and the incompetence of the so-called support staff, I will NEVER patronize them again! Technicians expect an issue to recur in two weeks when documented history supports otherwise. There is NO reason a customer should be requested to pay for an issue that preexisted warranty expiration to be resolved.Additionally, when I informed *** *** that the ink was wearing off the keys (which your contractor witnessed) with less than a year's ownership, he claimed "wear and tear." Regards,
*** ***
Complaint: ***
I am rejecting this response because:Dear Better Business Biro Dill’s representative omits in his response the fact that the company is not prepared the upgrade the computer software to be able to run Microsoft w10. With a performance index of equal to My old lap top, it is obvious this model will not be able to handle w`A new download of the existing OS will not improve the performance or allows to install W10. This makes the computer unusable with some applications that upgraded to run Wfact that This computer is ‘at end of life’ as stated by Dell’s representative. The Wwas released last year when the computer was only four years old. Unless Dell provides a statement that ALL computers build in May are not capable to run WI request a replacement computer or compensation for the hundreds of hours installing OS systems with no result. It took Dell three years to improve HD performance from to 9. I am visually disabled and having constant program crashes is unacceptable
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
This complaint response from Dell is not correct, they did not replace my mom not did they offer to do so
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with her and depot service was dispatchedOur records indicate the service is complete and the system is being returnedOur representative
will remain engaged until receipt is confirmedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative ***
contacted the customer and offered as a goodwill gesture to provide a credit for the amount of the speakersThe representative followed up with the customer that credit has posted and will reflect on the credit cardWe ask that the contact the representative at ***@Dell.com for any further assistance she may need regarding this matter
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has explained to the customer, Dell supports computer systems hardware through our Limited Hardware Warranty. Mr***’ computer hardware warranty with Dell expired 12/08/2014. *** has further explained that it is quite possible *** sold him other services when he had purchased his Dell; so we encourage the customer to contact *** for clarification and assistance. We certainly do apologize for any frustration or confusion there may have been regarding this *** purchase and we hope *** has been helpful. We thank the customer and the Revdex.com for bringing the matter to our attention. Please have the customer contact *** for further assistance. If the customer should need further guidance, please ask him to contact our representative directly by email at ***@Dell.com. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because: Dell has completely failed to address the issue Eventually my money was refunded but no one was able to find why I was charged twice, and I have the bank statement showing that I was charged twice Furthermore, Dell was not even able to get the correct amount when they were talking about this with meThe person on the other end of the phone seems to be under the impression that I was only charged extra dollars when in fact I was charged over extra dollars The person I was talking to obviously was reading off a script, and was not listening to anything that I was saying I am very disappointed in the way that Dell has handled and responded to this issue.
Regards,
*** ***
Dell representative *** worked with this customer to resolve the issues as reported in the complaintThe customer reports he received the credit for the head phones and price matchTherefore, the issues are resolved and our representative closed this case but may be reached at
***@dell.com
Complaint: ***
I am rejecting this response because:I received a letter dated 12/which was mailed out on 12/requesting for us to return the stolen laptop. It was sent as a request for an exchange. I took a picture of the letter, envelope it was sent in, and the return shipping label that was provided by Dell. An RA # *** was indicated in the letter. Clearly, Dell's various departments have their own heads and do not communicate with one another. How this happened I have no idea, just another headache to deal with time in and time again. I really feel Dell should compensate me for my time and energy in dealing with this on-going issue. Get your records straight!
Regards,
*** ***
All I want is the Dell Rep to respond to my specific questions about MY return I asked how long in my case and that he confirm amount I just resent a second emailOnce he responds to my specific questions and my card credited I will happily say this is closed I don't want anything else except my question answered after emails and my refund I did just get auto respond to email I just sent saying be was out if office until December 24. omplaint: ***
I am rejecting this response because:
Regards,
*** ***
Dear Revdex.com, Our records indicate that Ms*** received the system back repaired on 2/14/If Ms*** needs any further support she may can contact Dell Support via chat, email or phone by visiting www.Dell.com/ContactSincerely Advanced Resolution Group Incident *** Dell
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, *** contacted the customer and apologized for the problemsThe representative explained that the promotions only last a certain amount of time and there are a designated amount of orders allowedIn this customers case the system did take it to invoice by error which made the system believe it had shippedA full refund was provided to the customer and due to the situation a coupon had already been provided but Dell representative also offered an additional 10% discountWe will extended the 10% discount for the next days if the customer would like to take advantage of the offerThe representative can be reached directly by email at ***@Dell.com if the customer has any further concerns
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell promotion We regret any dissatisfaction the customer may have experienced and appreciate the feedback
provided Since the date of the submission, Dell representatives have attempted to contact the customer to address the customer’s concerns however, to date; there has been no response to the representatives’ follow up contact attempts Should the customer still need assistance, we ask that they contact our representative at ***@Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, has contacted Ms*** and processed an exchangeOur records indicate the system has been delivered, however; Ms*** has not responded to
subsequent contact attemptsWe regret the dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Depot service was provided and our records indicate the system has been returned to Mr***, however; he has not responded to subsequent contact attemptsWe
regret any dissatisfaction he may have experiencedOur representative, ***, remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computers replaced Parts and computers used to replace failed parts or computers covered under Dell’s Limited Hardware
Warranty remain the property of Dell until such time as the replaced item is returned to Dell Dell records indicate multiple open service dispatches and Dell will not provide additional support or exchanges until this matter is addressed by the customer with Dell’s Global Services Fraud representative mentioned in the submission We ask that the customer contact the representative at ***_***@dellteam.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, contacted the customer and authorized an onsite to have parts replacedThe customer confirmed onsite has been completed and system is workingPlease have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted *** *** to achieve a resolution for her concernsOur representative may be contacted via e-mail at ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and agree that I have received a refurbished unit from them.My original request was for a full refund, but after I realized that they would never do that no matter how poorly the situation was handled or how much down time there was with their product, I acquiesced to their offer.Dell has resolved this issue their way and my only response is that moving forward, I will no longer be purchasing Dell products for myself or for my company.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
My previous responds still stands. "Customer's environment?" Dell, check with your contracted technician who came out in November, the tower is on a solid would credenza, no pets, no smoking.As a result of this ordeal that STOLE hours of my life due to Dell's inferior product and the incompetence of the so-called support staff, I will NEVER patronize them again! Technicians expect an issue to recur in two weeks when documented history supports otherwise. There is NO reason a customer should be requested to pay for an issue that preexisted warranty expiration to be resolved.Additionally, when I informed *** *** that the ink was wearing off the keys (which your contractor witnessed) with less than a year's ownership, he claimed "wear and tear." Regards,
*** ***
Complaint: ***
I am rejecting this response because:Dear Better Business Biro Dill’s representative omits in his response the fact that the company is not prepared the upgrade the computer software to be able to run Microsoft w10. With a performance index of equal to My old lap top, it is obvious this model will not be able to handle w`A new download of the existing OS will not improve the performance or allows to install W10. This makes the computer unusable with some applications that upgraded to run Wfact that This computer is ‘at end of life’ as stated by Dell’s representative. The Wwas released last year when the computer was only four years old. Unless Dell provides a statement that ALL computers build in May are not capable to run WI request a replacement computer or compensation for the hundreds of hours installing OS systems with no result. It took Dell three years to improve HD performance from to 9. I am visually disabled and having constant program crashes is unacceptable
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
This complaint response from Dell is not correct, they did not replace my mom not did they offer to do so
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with her and depot service was dispatchedOur records indicate the service is complete and the system is being returnedOur representative
will remain engaged until receipt is confirmedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative ***
contacted the customer and offered as a goodwill gesture to provide a credit for the amount of the speakersThe representative followed up with the customer that credit has posted and will reflect on the credit cardWe ask that the contact the representative at ***@Dell.com for any further assistance she may need regarding this matter
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has explained to the customer, Dell supports computer systems hardware through our Limited Hardware Warranty. Mr***’ computer hardware warranty with Dell expired 12/08/2014. *** has further explained that it is quite possible *** sold him other services when he had purchased his Dell; so we encourage the customer to contact *** for clarification and assistance. We certainly do apologize for any frustration or confusion there may have been regarding this *** purchase and we hope *** has been helpful. We thank the customer and the Revdex.com for bringing the matter to our attention. Please have the customer contact *** for further assistance. If the customer should need further guidance, please ask him to contact our representative directly by email at ***@Dell.com. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because: Dell has completely failed to address the issue Eventually my money was refunded but no one was able to find why I was charged twice, and I have the bank statement showing that I was charged twice Furthermore, Dell was not even able to get the correct amount when they were talking about this with meThe person on the other end of the phone seems to be under the impression that I was only charged extra dollars when in fact I was charged over extra dollars The person I was talking to obviously was reading off a script, and was not listening to anything that I was saying I am very disappointed in the way that Dell has handled and responded to this issue.
Regards,
*** ***
Dell representative *** worked with this customer to resolve the issues as reported in the complaintThe customer reports he received the credit for the head phones and price matchTherefore, the issues are resolved and our representative closed this case but may be reached at
***@dell.com
Complaint: ***
I am rejecting this response because:I received a letter dated 12/which was mailed out on 12/requesting for us to return the stolen laptop. It was sent as a request for an exchange. I took a picture of the letter, envelope it was sent in, and the return shipping label that was provided by Dell. An RA # *** was indicated in the letter. Clearly, Dell's various departments have their own heads and do not communicate with one another. How this happened I have no idea, just another headache to deal with time in and time again. I really feel Dell should compensate me for my time and energy in dealing with this on-going issue. Get your records straight!
Regards,
*** ***
All I want is the Dell Rep to respond to my specific questions about MY return I asked how long in my case and that he confirm amount I just resent a second emailOnce he responds to my specific questions and my card credited I will happily say this is closed I don't want anything else except my question answered after emails and my refund I did just get auto respond to email I just sent saying be was out if office until December 24. omplaint: ***
I am rejecting this response because:
Regards,
*** ***
Dear Revdex.com, Our records indicate that Ms*** received the system back repaired on 2/14/If Ms*** needs any further support she may can contact Dell Support via chat, email or phone by visiting www.Dell.com/ContactSincerely Advanced Resolution Group Incident *** Dell
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, *** contacted the customer and apologized for the problemsThe representative explained that the promotions only last a certain amount of time and there are a designated amount of orders allowedIn this customers case the system did take it to invoice by error which made the system believe it had shippedA full refund was provided to the customer and due to the situation a coupon had already been provided but Dell representative also offered an additional 10% discountWe will extended the 10% discount for the next days if the customer would like to take advantage of the offerThe representative can be reached directly by email at ***@Dell.com if the customer has any further concerns
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell promotion We regret any dissatisfaction the customer may have experienced and appreciate the feedback
provided Since the date of the submission, Dell representatives have attempted to contact the customer to address the customer’s concerns however, to date; there has been no response to the representatives’ follow up contact attempts Should the customer still need assistance, we ask that they contact our representative at ***@Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I am waiting for the dell rep to contact me
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, has contacted Ms*** and processed an exchangeOur records indicate the system has been delivered, however; Ms*** has not responded to
subsequent contact attemptsWe regret the dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Depot service was provided and our records indicate the system has been returned to Mr***, however; he has not responded to subsequent contact attemptsWe
regret any dissatisfaction he may have experiencedOur representative, ***, remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computers replaced Parts and computers used to replace failed parts or computers covered under Dell’s Limited Hardware
Warranty remain the property of Dell until such time as the replaced item is returned to Dell Dell records indicate multiple open service dispatches and Dell will not provide additional support or exchanges until this matter is addressed by the customer with Dell’s Global Services Fraud representative mentioned in the submission We ask that the customer contact the representative at ***_***@dellteam.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, contacted the customer and authorized an onsite to have parts replacedThe customer confirmed onsite has been completed and system is workingPlease have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted *** *** to achieve a resolution for her concernsOur representative may be contacted via e-mail at ***