Complaint: ***
I am rejecting this response because: I replied to the agent regarding the caseI received credit from one of the gift cards, but haven't received the other one
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement unit was delivered on August 17th, Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at ***, in case Ms*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***I am rejecting this response because:There was NO PHYSICAL DAMAGE showing on the screen even after the laptop arrived at Dell repair centerAttached photo of the screen was taken by Dell technician after the the laptop arrived at the Dell repair center. The problem of the screen is absolutely "displaying issue" which is covered Dell WarrantyDell is responsible to repair the laptop for free or refund the purchase.Regards,*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding Traand Recycling ProgramAfter further research, our representative confirmed that a gift card of $had been
provided to Ms*** for the qualifying product, which she had agreed uponFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, an additional $gift card has been processedOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***We regret any miscommunication which may have occurredHowever, due to the unavailability of parts, out of warranty service cannot be performed.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: They lost my laptop that was still under warranty with a new screen that they had just replaced
Regards,
*** ***
Thank you for the opportunity to address the correspondence submitted by Ms
*** ***A Dell representative contacted Ms*** by phone and e-mail; however, has not been able to discuss the contents of her correspondencePlease have her contact our representative at ***@Dell.com
Today’s Date: 04/22/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondence
The customer states technical concerns and wishes to return systemAt this time the agent advised the system is past the return period, however we can assist in troubleshooting the technical concernsThe customer has not responded to the agentDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any questions or if they still require assistance. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I still don't have my refund and have asked when "the next billing cycle" is via email, but have received no reply.I have now spent well over hours and still have no refund
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Dell Purchase ID: *** was for the amount of $4,948.31.The order was cancelled on 7/3/2015.The amount of $4,was taken from my bank account on 7/6/(days *after* I cancelled the order)At least you got that amount right.On 7/(days after I cancelled the order and days after money is randomly taken from my account), only $4,has been returned.When I cancel an order and you take money from my account, I expect a *full* refund, not a partial refund!!!
Regards,
*** ***
Complaint: ***
I am rejecting this response because: It was ironic that part of my complaint was not being able to understand the costumer service rep and the person who contacted me I couldn't understand very well eitherI wouldn't have had to have my computer tech fix the computer if there tech had made sure that the computer was working properly and everything that was on the computer when I purchased it was on it when he was done. That's all he did was put the hard drive in turned it on and leftHe didn't wait to make sure everything was working or if everything was on this new hard driveI believe that a hard drive with all my personal information on it is my property and should be returned to me, along with the money $I had to pay my tech to do what your tech wouldn't do
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Dell will not ship computer that they said I will receiveI checked this morning and the estimated delivery is 2/12/I am still waiting for the computer
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer Dell is willing to service her computer per the entitlement of the warranty included with the system which is mail in to depot repair service. Dell does not provide loaner systems. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that the credit for order# *** has been posted to the original form of
paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative confirmed that the customer was not having a hardware issueThe customer was having problems with software upgradesThe representative explained to the customer to be careful installing 3rd party software without checking compatibilityShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID #*** Dell
Complaint: ***
I am rejecting this response because:Dell is not addressing my concerns Firstly, Dell falsely stated that it contacted me, after I called Dell with my credit card company representative, and offered me a discount but it did not - it neither contacted me not did it offer me a discount Secondly, it is not honoring its warranty by arbitrarily stating that the damage to my laptop is due to my fault and not faulty worksmanship or materials I stated that if someone with the same laptop has experienced damage similar to that of my laptop (as stated here in *** ***) it provides more evidence that this is an issue of worksmanship and materials I stated this in my initial phone conversation with *** *** of Dell However, he stated that it does not consider Internet resources in resolving disputes - which is another baseless and vague statement because it clearly considered the photos I emailed to him when he decided that the damage to my laptop was due to my fault and not Dell's faulty worksmanship and materials Furthermore, since last week, all except 4-keys on my keyboard have stopped typing and my keyboard will act erratically by repeatedly typing the same letters
Regards,
*** ***
Today’s Date: 03/17/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states a Dell unit purchased through a retailer is not honoring the warrantyAt this time the agent reached out to the retailer and they have advised the agent the proof of purchase was received and a replacement will be processedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received his headphones and informed him he was not charged for a 4K display on the computer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: Dell has not offered anything different then what they offered me last timeThey are choosing to not honor a sale they made and have lied to me multiple times of the reason why the sale was cancelled.Dell is telling me that the sale has ended but I am not trying to get a price match on a laptop after the special expiredI bought the laptop when the special was still goodI have a receipt and a estimated arrival date on the shipmentI am not satisfied with the resolution Dell offered to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Dell's explanation as to the components I was charged for and their amounts in my invoice directly contradict all factsDell misrepresented the components of the laptop and the charges for them, which amounts to falsely advertising the item I purchasedThe Dell website still lists "McAfee" as an "included" item, when in fact it is bundledIf you buy a Dell laptop, you must also buy this software for the price of $Had I been made aware of this, I would NOT have purchased this productDell deceived, took advantage, falsely advertised, and now tries to explain the situation ignoring all facts. My request is small, refund me the $for the software which I never wanted to purchase
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I replied to the agent regarding the caseI received credit from one of the gift cards, but haven't received the other one
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement unit was delivered on August 17th, Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at ***, in case Ms*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***I am rejecting this response because:There was NO PHYSICAL DAMAGE showing on the screen even after the laptop arrived at Dell repair centerAttached photo of the screen was taken by Dell technician after the the laptop arrived at the Dell repair center. The problem of the screen is absolutely "displaying issue" which is covered Dell WarrantyDell is responsible to repair the laptop for free or refund the purchase.Regards,*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding Traand Recycling ProgramAfter further research, our representative confirmed that a gift card of $had been
provided to Ms*** for the qualifying product, which she had agreed uponFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, an additional $gift card has been processedOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***We regret any miscommunication which may have occurredHowever, due to the unavailability of parts, out of warranty service cannot be performed.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: They lost my laptop that was still under warranty with a new screen that they had just replaced
Regards,
*** ***
Thank you for the opportunity to address the correspondence submitted by Ms
*** ***A Dell representative contacted Ms*** by phone and e-mail; however, has not been able to discuss the contents of her correspondencePlease have her contact our representative at ***@Dell.com
Today’s Date: 04/22/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondence
The customer states technical concerns and wishes to return systemAt this time the agent advised the system is past the return period, however we can assist in troubleshooting the technical concernsThe customer has not responded to the agentDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any questions or if they still require assistance. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I still don't have my refund and have asked when "the next billing cycle" is via email, but have received no reply.I have now spent well over hours and still have no refund
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Dell Purchase ID: *** was for the amount of $4,948.31.The order was cancelled on 7/3/2015.The amount of $4,was taken from my bank account on 7/6/(days *after* I cancelled the order)At least you got that amount right.On 7/(days after I cancelled the order and days after money is randomly taken from my account), only $4,has been returned.When I cancel an order and you take money from my account, I expect a *full* refund, not a partial refund!!!
Regards,
*** ***
Complaint: ***
I am rejecting this response because: It was ironic that part of my complaint was not being able to understand the costumer service rep and the person who contacted me I couldn't understand very well eitherI wouldn't have had to have my computer tech fix the computer if there tech had made sure that the computer was working properly and everything that was on the computer when I purchased it was on it when he was done. That's all he did was put the hard drive in turned it on and leftHe didn't wait to make sure everything was working or if everything was on this new hard driveI believe that a hard drive with all my personal information on it is my property and should be returned to me, along with the money $I had to pay my tech to do what your tech wouldn't do
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Dell will not ship computer that they said I will receiveI checked this morning and the estimated delivery is 2/12/I am still waiting for the computer
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer Dell is willing to service her computer per the entitlement of the warranty included with the system which is mail in to depot repair service. Dell does not provide loaner systems. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that the credit for order# *** has been posted to the original form of
paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative confirmed that the customer was not having a hardware issueThe customer was having problems with software upgradesThe representative explained to the customer to be careful installing 3rd party software without checking compatibilityShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID #*** Dell
Complaint: ***
I am rejecting this response because:Dell is not addressing my concerns Firstly, Dell falsely stated that it contacted me, after I called Dell with my credit card company representative, and offered me a discount but it did not - it neither contacted me not did it offer me a discount Secondly, it is not honoring its warranty by arbitrarily stating that the damage to my laptop is due to my fault and not faulty worksmanship or materials I stated that if someone with the same laptop has experienced damage similar to that of my laptop (as stated here in *** ***) it provides more evidence that this is an issue of worksmanship and materials I stated this in my initial phone conversation with *** *** of Dell However, he stated that it does not consider Internet resources in resolving disputes - which is another baseless and vague statement because it clearly considered the photos I emailed to him when he decided that the damage to my laptop was due to my fault and not Dell's faulty worksmanship and materials Furthermore, since last week, all except 4-keys on my keyboard have stopped typing and my keyboard will act erratically by repeatedly typing the same letters
Regards,
*** ***
Today’s Date: 03/17/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states a Dell unit purchased through a retailer is not honoring the warrantyAt this time the agent reached out to the retailer and they have advised the agent the proof of purchase was received and a replacement will be processedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received his headphones and informed him he was not charged for a 4K display on the computer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: Dell has not offered anything different then what they offered me last timeThey are choosing to not honor a sale they made and have lied to me multiple times of the reason why the sale was cancelled.Dell is telling me that the sale has ended but I am not trying to get a price match on a laptop after the special expiredI bought the laptop when the special was still goodI have a receipt and a estimated arrival date on the shipmentI am not satisfied with the resolution Dell offered to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Dell's explanation as to the components I was charged for and their amounts in my invoice directly contradict all factsDell misrepresented the components of the laptop and the charges for them, which amounts to falsely advertising the item I purchasedThe Dell website still lists "McAfee" as an "included" item, when in fact it is bundledIf you buy a Dell laptop, you must also buy this software for the price of $Had I been made aware of this, I would NOT have purchased this productDell deceived, took advantage, falsely advertised, and now tries to explain the situation ignoring all facts. My request is small, refund me the $for the software which I never wanted to purchase
Regards,
*** ***