Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur representative followed up with the customerOur records do not reflect what the customer is stating and the system is showing the warranty is expiredFor that reason the representative requested a copy of the receipt so we can confirm dates and system serial number in order to determine if the system is licensed to Ms***With the proof of purchase/receipt this will allow us to update the records and determine if warranty should also be updatedOnce all the information is confirmed and if it is determined the system is still in warrantyDell will be happy to assist Ms*** on getting a resolutionPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group *** Dell Inc
Complaint: ***
I am rejecting this response because the product has a manufacturers defectHundreds of consumers are complaining about the same issue online, the hinge of the laptop breaks from basic useThere is absolutely no reason why I have to pay for a repair that should be covered under the warranty and furthermore should be recalledOffering me a discount on repair isn't solving the unethical business practice by DellThey need to make this right with all customers experiencing this issue and cover the repair under the manufacturers warranty
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I trusted Dell to be capable to repair LCD issue but it took Dell three times to fix it right and next was the system boardWhenever I called Dell for support, the tech had to go to the square one, running diagnostic, reloaded BIOS, etc all unnecessary steps that had been done previously and uselessI am a full time working person, Dell wasted my time on troubleshooting and sending out to Dell repair depotI already resolved the issue myself, just go ahead and close this casePlease mark it as very unsatisfied customer and the issue was resolved by customer, not by Dell
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Dell has gone beyond expectation and has sincerely impressed me with their level of service. I am highly satisfied
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** *** ***. Thank you for providing a copy of the customer’s submission The customer is
contacting the Revdex.com about a pricing error on Dell’s website during the Black Friday/Cyber Monday sales; regarding the Dell UltraSharp Dual Monitor Bundle U2412M with MDSmonitor stand. The incorrect price was showing as $instead of the correct price of $769.99. Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell. Dell realizes situations such as this can be disappointing for our customers; we truly do apologize. Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors. In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." We appreciate the customer taking the time to bring this observation to our attention. Our merchandizing team is aware of this pricing error. We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter. Please have the customer contact our representative directly by email at ***@Dell.com if they have any other concerns regarding this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative worked with our order verification department to resolve this matterAfter
further review, our representative processed a replacement unitOur records show that the replacement order# *** was delivered to Ms*** on October 31, under FedEx Tracking# ***Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
A Dell representative is still assisting the customer in an attempt to reach final resolution Our representative can be reached directly by email at ***@Dell.com
Complaint: ***
I am rejecting this response because:Though an apology was rendered, within the same sentence he went into his spill about getting the computer back to test and ending making a reprimand of computers are not supposed to be on the bed just laps! No mention of compensation due to my daughter's arm getting burn in the fireNothing to say until the computer is tested to see IF they are liable.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Dell has completely failed to address the issue Eventually my money was refunded but no one was able to find why I was charged twice, and I have the bank statement showing that I was charged twice Furthermore, Dell was not even able to get the correct amount when they were talking about this with meThe person on the other end of the phone seems to be under the impression that I was only charged extra dollars when in fact I was charged over extra dollars The person I was talking to obviously was reading off a script, and was not listening to anything that I was saying I am very disappointed in the way that Dell has handled and responded to this issue.
Regards,
*** ***
Dear Revdex.com,
Dell representative, *** has attempted numerous times to reach the customer by phone and email to assist the customer furtherAt this time the representative remains available to assistPlease have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***We regret any miscommunication which may have occurredHowever, due to the unavailability of parts, out of warranty service cannot be performed.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because:
My previous responds still stands. "Customer's environment?" Dell, check with your contracted technician who came out in November, the tower is on a solid would credenza, no pets, no smoking.As a result of this ordeal that STOLE hours of my life due to Dell's inferior product and the incompetence of the so-called support staff, I will NEVER patronize them again! Technicians expect an issue to recur in two weeks when documented history supports otherwise. There is NO reason a customer should be requested to pay for an issue that preexisted warranty expiration to be resolved.Additionally, when I informed *** *** that the ink was wearing off the keys (which your contractor witnessed) with less than a year's ownership, he claimed "wear and tear." Regards,
*** ***
Complaint: ***
I am rejecting this response because:Hi, Good afternoonI am sending this email purely because I don't know what to doI purchased a dell laptop directly from the dell website a little less than a year agoWhen all was said and done it cost me about $I'm a student preparing to begin college and was looking for a laptop to do basic things on: type up documents in word, save files, send emails etcI had done some research and the laptop I purchased appeared to be a good fit: the dell Inspiron Unfortunately, the past past months, I've only had the opportunity to use it maybe two dozen timesThis is due to its extreme slowness and lack of consistency as to whether or not when I open the computer it will decide to work or notI have reached out to Dell on a number of occasions, and do receive some responses- however, they have not yet fixed any of the computer issuesI am filing another Revdex.com complaint due to the issues not being resolved- on my first complaint it was closed because the business couldn't offer a refund; however, I am interested in ANY of the following: exchange, repair, replacement, or refundI just need a laptop that works for school and I can't afford to go buy a new one purely because the one I purchased does not operate as advertisedI have a good friend who owns the same laptop and is what initially leaked my interest into purchasing this specific laptop; and she said the issues I've experience for all months since purchase are aband worth bringing up with the companyI've tried to resolve it on the phone with Dell but have been unsuccessfulMy next step after this will be to post consumer reviews to prevent another human from having the same experience as meThank you for your time.Exchange, repair, refund, replacement, or store credit are all fair means of resolution in my opinion that I hope to meet
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns. We
regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has offered support per the terms and conditions of Dell’s limited hardware warranty but the customer has declined this support. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# 33228271Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionDell representative, *** is attempting to reach the customer by phone and emailThe representative will attempt a total of times before closing the caseThe representative can be reached at ***@Dell.com for any further assistance she may need regarding this matterSincerely, Advanced Resolution Group Incident ID#*** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has informed *** they will get back to her after the holidays, she will then resolve the customers issue. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate the Dell representative; *** has been communicating with the customer regarding the system issues she was having with the Dell. Ms*** told *** she has since purchased another vendor’s computer and that system seems to perform fine with her work software. She went on to tell *** she is going to keep the Dell as a basystem. *** *** called the customer today, January 20, to confirm with the customer this case is considered closed. Ms*** reiterated the information she had shared with *** and said, unfortunately this experience has put her off Dell. We are so sorry to know this but understand and respect her decision. Please have the customer contact our representative directly by email at ***@Dell.com if she should need any further assistance in this matter. Additionally, *** will make herself available and can be reached at ***_***@Dell.com. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received his headphones and informed him he was not charged for a 4K display on the computer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: they sill will not give me a year warranty on uses computer this computer has been work on for times and still hasn't been fix
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur representative followed up with the customerOur records do not reflect what the customer is stating and the system is showing the warranty is expiredFor that reason the representative requested a copy of the receipt so we can confirm dates and system serial number in order to determine if the system is licensed to Ms***With the proof of purchase/receipt this will allow us to update the records and determine if warranty should also be updatedOnce all the information is confirmed and if it is determined the system is still in warrantyDell will be happy to assist Ms*** on getting a resolutionPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group *** Dell Inc
Complaint: ***
I am rejecting this response because the product has a manufacturers defectHundreds of consumers are complaining about the same issue online, the hinge of the laptop breaks from basic useThere is absolutely no reason why I have to pay for a repair that should be covered under the warranty and furthermore should be recalledOffering me a discount on repair isn't solving the unethical business practice by DellThey need to make this right with all customers experiencing this issue and cover the repair under the manufacturers warranty
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I trusted Dell to be capable to repair LCD issue but it took Dell three times to fix it right and next was the system boardWhenever I called Dell for support, the tech had to go to the square one, running diagnostic, reloaded BIOS, etc all unnecessary steps that had been done previously and uselessI am a full time working person, Dell wasted my time on troubleshooting and sending out to Dell repair depotI already resolved the issue myself, just go ahead and close this casePlease mark it as very unsatisfied customer and the issue was resolved by customer, not by Dell
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Dell has gone beyond expectation and has sincerely impressed me with their level of service. I am highly satisfied
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** *** ***. Thank you for providing a copy of the customer’s submission The customer is
contacting the Revdex.com about a pricing error on Dell’s website during the Black Friday/Cyber Monday sales; regarding the Dell UltraSharp Dual Monitor Bundle U2412M with MDSmonitor stand. The incorrect price was showing as $instead of the correct price of $769.99. Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell. Dell realizes situations such as this can be disappointing for our customers; we truly do apologize. Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors. In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." We appreciate the customer taking the time to bring this observation to our attention. Our merchandizing team is aware of this pricing error. We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter. Please have the customer contact our representative directly by email at ***@Dell.com if they have any other concerns regarding this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative worked with our order verification department to resolve this matterAfter
further review, our representative processed a replacement unitOur records show that the replacement order# *** was delivered to Ms*** on October 31, under FedEx Tracking# ***Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
A Dell representative is still assisting the customer in an attempt to reach final resolution Our representative can be reached directly by email at ***@Dell.com
Complaint: ***
I am rejecting this response because:Though an apology was rendered, within the same sentence he went into his spill about getting the computer back to test and ending making a reprimand of computers are not supposed to be on the bed just laps! No mention of compensation due to my daughter's arm getting burn in the fireNothing to say until the computer is tested to see IF they are liable.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Dell has completely failed to address the issue Eventually my money was refunded but no one was able to find why I was charged twice, and I have the bank statement showing that I was charged twice Furthermore, Dell was not even able to get the correct amount when they were talking about this with meThe person on the other end of the phone seems to be under the impression that I was only charged extra dollars when in fact I was charged over extra dollars The person I was talking to obviously was reading off a script, and was not listening to anything that I was saying I am very disappointed in the way that Dell has handled and responded to this issue.
Regards,
*** ***
Dear Revdex.com,
Dell representative, *** has attempted numerous times to reach the customer by phone and email to assist the customer furtherAt this time the representative remains available to assistPlease have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***We regret any miscommunication which may have occurredHowever, due to the unavailability of parts, out of warranty service cannot be performed.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because:
My previous responds still stands. "Customer's environment?" Dell, check with your contracted technician who came out in November, the tower is on a solid would credenza, no pets, no smoking.As a result of this ordeal that STOLE hours of my life due to Dell's inferior product and the incompetence of the so-called support staff, I will NEVER patronize them again! Technicians expect an issue to recur in two weeks when documented history supports otherwise. There is NO reason a customer should be requested to pay for an issue that preexisted warranty expiration to be resolved.Additionally, when I informed *** *** that the ink was wearing off the keys (which your contractor witnessed) with less than a year's ownership, he claimed "wear and tear." Regards,
*** ***
Complaint: ***
I am rejecting this response because:Hi, Good afternoonI am sending this email purely because I don't know what to doI purchased a dell laptop directly from the dell website a little less than a year agoWhen all was said and done it cost me about $I'm a student preparing to begin college and was looking for a laptop to do basic things on: type up documents in word, save files, send emails etcI had done some research and the laptop I purchased appeared to be a good fit: the dell Inspiron Unfortunately, the past past months, I've only had the opportunity to use it maybe two dozen timesThis is due to its extreme slowness and lack of consistency as to whether or not when I open the computer it will decide to work or notI have reached out to Dell on a number of occasions, and do receive some responses- however, they have not yet fixed any of the computer issuesI am filing another Revdex.com complaint due to the issues not being resolved- on my first complaint it was closed because the business couldn't offer a refund; however, I am interested in ANY of the following: exchange, repair, replacement, or refundI just need a laptop that works for school and I can't afford to go buy a new one purely because the one I purchased does not operate as advertisedI have a good friend who owns the same laptop and is what initially leaked my interest into purchasing this specific laptop; and she said the issues I've experience for all months since purchase are aband worth bringing up with the companyI've tried to resolve it on the phone with Dell but have been unsuccessfulMy next step after this will be to post consumer reviews to prevent another human from having the same experience as meThank you for your time.Exchange, repair, refund, replacement, or store credit are all fair means of resolution in my opinion that I hope to meet
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns. We
regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has offered support per the terms and conditions of Dell’s limited hardware warranty but the customer has declined this support. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# 33228271Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionDell representative, *** is attempting to reach the customer by phone and emailThe representative will attempt a total of times before closing the caseThe representative can be reached at ***@Dell.com for any further assistance she may need regarding this matterSincerely, Advanced Resolution Group Incident ID#*** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has informed *** they will get back to her after the holidays, she will then resolve the customers issue. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate the Dell representative; *** has been communicating with the customer regarding the system issues she was having with the Dell. Ms*** told *** she has since purchased another vendor’s computer and that system seems to perform fine with her work software. She went on to tell *** she is going to keep the Dell as a basystem. *** *** called the customer today, January 20, to confirm with the customer this case is considered closed. Ms*** reiterated the information she had shared with *** and said, unfortunately this experience has put her off Dell. We are so sorry to know this but understand and respect her decision. Please have the customer contact our representative directly by email at ***@Dell.com if she should need any further assistance in this matter. Additionally, *** will make herself available and can be reached at ***_***@Dell.com. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received his headphones and informed him he was not charged for a 4K display on the computer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because:I am waiting for the dell rep to contact me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: they sill will not give me a year warranty on uses computer this computer has been work on for times and still hasn't been fix
Regards,
*** ***