Dear Revdex.com, Our records indicate that the Dell credit has posted under credit memo *** for $will reflect in to hoursCredit closed on 1/23/The representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customerDell records indicate the computer was purchased from a third party so a return to Dell, for a refund, will not be an
optionOur representative offered to cancel the warranty purchased from Dell and issue a creditHowever; the customer declinedDell remains available to assist per the terms and conditions of the Dell Limited Hardware Warranty and our representative has provided their contact information
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently spoke to Mr*** regarding his concernsOur representative confirmed that his Dell hardware was working as designed and the WiFi issue was
environmentalHis request for replacement part or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:
Hello I have now realized just how poor customer service is at Dell where they once were very good they know basically don't care Even though the warranty is out I have previous problems with this printerAnd the resolution was actually insulting I will therefore NEVER purchase a Dell product and I will also advice my friends not to buy any products based on my past experience with them I want to thank the Revdex.com for their attempts at helping me I would also like this forwarded to their Corp headquarters so they can understand why they have a decline in sales
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer her computer’s warranty has expired and she will have to contact the out of warranty repair department for help. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dell representative *** worked with this customer to resolve the issues as reported in the complaintThe issues are resolved and this case is closed with a credit of $posting to the customer’s Visa account for Order ***Our representative may be reached at
***@dell.com
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell has
assisted the customer with the setting up of her printer. Additionally, Dell representative; *** has reached out to Ms***; apologized for any disappointment or frustration this matter may have caused the customer; and, as a one-time exception, *** has replaced the software MPI Card necessary to load Microsoft Office back on Ms***’s computer hard drive. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, Dell representative *** contacted Mr*** *** with reference to the gift card issueOur representative was successful in gaining further infomation to send to the gift card team for resolutionOur representative will follwith Mr*** in to
business daysOur representative may be reached at ***@dell.comSincerely, Dell Advanced Resolution Team
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr***-*** **A Dell representative recently contacted Mr** regarding his concerns and explained the terms of saleOur representative informed him that the order was canceled due to
pricing error and cannot be reinstated
***
Please note that Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communicationsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.
*** has processed the customer’s refund. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note that a return has been processedOur records show that the credit has been posted to
the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has reprocessed the customer’s order and it has been delivered. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: I sent e-mails to *** on several occasions; the last on Dec 15. All I received were OUT OF OFFICE responses and a note that she would follow up on the next day after returning. This has occurred on several occasions Here is the text of the last message: What I need is
your plan to “address the technical issues.” Since filing the case with
the Texas Revdex.com you have not provided any detailed plan for
resolution. Dell has executed and completed multiple iterations of same
hardware exchanges, including video and motherboards, wireless cards, system
antenna, device manager settings and also reloading Operating Systems,
including Win Pro / Win Pro and Win Pro. All have proven
to be fruitless and have been verified by Technicians, including you on at
least one or more occasions, via remote operational control of the
workstation. Accordingly, as requested several times, what is planned
differently to address the issues? And just as importantly, what is
Dell’s plan should the efforts continue to be unsuccessful. Since the
initial order, the same or very problems [initially preventing the workstation
from transitioning into a sleep mode when using Win 8.0/Pro, now with Win
Pro the continuous reboot issue from the sleep mode, and current very poor
wireless through-put] remain despite repeated documented efforts by multiple
Dell Technical Support teams. Again given the analysis of the Dell
Engineer teams using the multiple system scans taken from workstation by
Technical Support, if there is no clear-cut, tested plan to resolve the issues,
please reply accordingly to me and the Revdex.com. To proceed
further without a different plan is clearly not productive or cost effective
for Dell or me. During multiple sessions, Dell has been provided
unimpeded opportunity to resolve the issues, though as stated without success;
to continue to repeat the same actions expecting different results is
pointless
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns.
We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer if he wants to cancel any order the customer needs to contact him with the details. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Complaint: ***
I am rejecting this response because: There are some issues with missing software and speaker sound still. I have had a family emergency and could not contact Dell immediately. I have today. The computer still is not fixed properly yet
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been instrumental in assisting the customer to receive his full refund for the monitor retuned to Dell. On December 28, she sent the customer a copy of the credit memo for Mr***’s records. We certainly do apologize for any delay there may have been and we do hope the next transaction the customer has with Dell will be a more positive experience by far. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***Customer expressed dissatisfaction with Dell service and support and wants another replacement unitWe regret any dissatisfaction they may have experienced and appreciate
the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsAs per the terms of the Warranty www.Dell.com/Warranty, our representative is continuing to provided technical assistanceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I was informed that it would take 10-days for the refund to appear on my accountToday it has not yet been processed so I will wait the days before confirming the issue is completely resolvedI did speak with a Dell representative that told me would be credited back to my account, however in my several recent interactions, I was told one thing and something different occurredforgive my skepticism.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, contacted Ms*** and requested additional informationCurrently, Ms*** has not supplied the requested information nor responded to
subsequent contact attempts. We regret any dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience*** remains available to assist Ms*** according to the terms of the Dell Limited Warranty and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur representative followed up with the customer an onsite service was attempted but additional damage was foundAt this time a depot service has been arranged once system has been received the representative will follow upPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com, Our records indicate that the Dell credit has posted under credit memo *** for $will reflect in to hoursCredit closed on 1/23/The representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customerDell records indicate the computer was purchased from a third party so a return to Dell, for a refund, will not be an
optionOur representative offered to cancel the warranty purchased from Dell and issue a creditHowever; the customer declinedDell remains available to assist per the terms and conditions of the Dell Limited Hardware Warranty and our representative has provided their contact information
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently spoke to Mr*** regarding his concernsOur representative confirmed that his Dell hardware was working as designed and the WiFi issue was
environmentalHis request for replacement part or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:
Hello I have now realized just how poor customer service is at Dell where they once were very good they know basically don't care Even though the warranty is out I have previous problems with this printerAnd the resolution was actually insulting I will therefore NEVER purchase a Dell product and I will also advice my friends not to buy any products based on my past experience with them I want to thank the Revdex.com for their attempts at helping me I would also like this forwarded to their Corp headquarters so they can understand why they have a decline in sales
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer her computer’s warranty has expired and she will have to contact the out of warranty repair department for help. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dell representative *** worked with this customer to resolve the issues as reported in the complaintThe issues are resolved and this case is closed with a credit of $posting to the customer’s Visa account for Order ***Our representative may be reached at
***@dell.com
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell has
assisted the customer with the setting up of her printer. Additionally, Dell representative; *** has reached out to Ms***; apologized for any disappointment or frustration this matter may have caused the customer; and, as a one-time exception, *** has replaced the software MPI Card necessary to load Microsoft Office back on Ms***’s computer hard drive. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, Dell representative *** contacted Mr*** *** with reference to the gift card issueOur representative was successful in gaining further infomation to send to the gift card team for resolutionOur representative will follwith Mr*** in to
business daysOur representative may be reached at ***@dell.comSincerely, Dell Advanced Resolution Team
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr***-*** **A Dell representative recently contacted Mr** regarding his concerns and explained the terms of saleOur representative informed him that the order was canceled due to
pricing error and cannot be reinstated
***
Please note that Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communicationsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.
*** has processed the customer’s refund. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note that a return has been processedOur records show that the credit has been posted to
the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has reprocessed the customer’s order and it has been delivered. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: I sent e-mails to *** on several occasions; the last on Dec 15. All I received were OUT OF OFFICE responses and a note that she would follow up on the next day after returning. This has occurred on several occasions Here is the text of the last message: What I need is
your plan to “address the technical issues.” Since filing the case with
the Texas Revdex.com you have not provided any detailed plan for
resolution. Dell has executed and completed multiple iterations of same
hardware exchanges, including video and motherboards, wireless cards, system
antenna, device manager settings and also reloading Operating Systems,
including Win Pro / Win Pro and Win Pro. All have proven
to be fruitless and have been verified by Technicians, including you on at
least one or more occasions, via remote operational control of the
workstation. Accordingly, as requested several times, what is planned
differently to address the issues? And just as importantly, what is
Dell’s plan should the efforts continue to be unsuccessful. Since the
initial order, the same or very problems [initially preventing the workstation
from transitioning into a sleep mode when using Win 8.0/Pro, now with Win
Pro the continuous reboot issue from the sleep mode, and current very poor
wireless through-put] remain despite repeated documented efforts by multiple
Dell Technical Support teams. Again given the analysis of the Dell
Engineer teams using the multiple system scans taken from workstation by
Technical Support, if there is no clear-cut, tested plan to resolve the issues,
please reply accordingly to me and the Revdex.com. To proceed
further without a different plan is clearly not productive or cost effective
for Dell or me. During multiple sessions, Dell has been provided
unimpeded opportunity to resolve the issues, though as stated without success;
to continue to repeat the same actions expecting different results is
pointless
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns.
We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer if he wants to cancel any order the customer needs to contact him with the details. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Complaint: ***
I am rejecting this response because: There are some issues with missing software and speaker sound still. I have had a family emergency and could not contact Dell immediately. I have today. The computer still is not fixed properly yet
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been instrumental in assisting the customer to receive his full refund for the monitor retuned to Dell. On December 28, she sent the customer a copy of the credit memo for Mr***’s records. We certainly do apologize for any delay there may have been and we do hope the next transaction the customer has with Dell will be a more positive experience by far. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***Customer expressed dissatisfaction with Dell service and support and wants another replacement unitWe regret any dissatisfaction they may have experienced and appreciate
the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsAs per the terms of the Warranty www.Dell.com/Warranty, our representative is continuing to provided technical assistanceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I was informed that it would take 10-days for the refund to appear on my accountToday it has not yet been processed so I will wait the days before confirming the issue is completely resolvedI did speak with a Dell representative that told me would be credited back to my account, however in my several recent interactions, I was told one thing and something different occurredforgive my skepticism.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, contacted Ms*** and requested additional informationCurrently, Ms*** has not supplied the requested information nor responded to
subsequent contact attempts. We regret any dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience*** remains available to assist Ms*** according to the terms of the Dell Limited Warranty and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur representative followed up with the customer an onsite service was attempted but additional damage was foundAt this time a depot service has been arranged once system has been received the representative will follow upPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group *** Dell Inc