Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that the credit for order# *** has been posted to the original form of
paymentOur representative followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative *** apologized
for the problemsThe representative confirmed receipt of the Microsoft MPI cardAlso the representative assisted in making sure the system is working as designedPlease have the customer contact the representative by email ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve the
matterPlease note that the credit for order# *** has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, a partial account credit has been processedOur records show
that the partial credit had already been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns in regards to this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mrs*** ***. Customer expressed dissatisfaction with Dell service and support and wants product repairedWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware Warranty www.Dell.com/WarrantyAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit, which was delivered to the customer on May 9, Our representative also followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has explained to the customer Dell needs the FIR copy for the missing exchange tablet in order to replace it. Once provided *** can issue the replacement. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmissionMs*** expressed dissatisfaction with Dell’s responseWe regret any dissatisfaction she may have experienced and appreciate the feedback providedDell has a thirty (30) day return period and, as the order invoiced during December, 2017, a return for a refund would not be an optionPer the terms of Dell’s Limited Hardware Warranty for consumers, upon contacting Dell, a customer is required to engage in a remote diagnosis session to help determine the cause of the issue. Since the date of the original submission, a Dell representative contacted Ms*** and offered assistanceMs*** requested a refund which was deniedWe remain available to assist her under the terms of Dell’s Limited Hardware WarrantyAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach Ms*** regarding this matterOur representative remains available for any further assistance she may need or, alternatively, she may contact Dell technicians 24/via telephone at * *** ***, or via email or chat by visiting *** or for online assistance at ***.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
After attempts to contact with no success our representative closed this case as a no contactA replacement gift card was ordered but our representative is unable to confirm whether or not it was receivedThis case is closed but our representative remains available and may be reached at
***@Dell.com
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a promotional gift card We regret any miscommunication which may have occurred and appreciate the feedback When Dell issues a promotional gift card, it is assigned an expiration date which cannot be changed or extended, and the gift card cannot be replaced in the event the customer cancels or returns the order, per the terms of the gift card promotion Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide clarification regarding the promotion We ask that the customer contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Thank you for providing a copy of the customer’s follsubmission A Dell representative will be assigned to this case and will contact the customer to address the contents of their follow up correspondence
A Dell representative is attempting to address the customer’s concerns to reach final resolution however we have not yet been able to discuss the contents of the follow up submission We remain available to assist and ask that the customer contact our representative at ***@Dell.com
Complaint: ***
I am rejecting this response because:The computer has long existent hardware and software problemsI have requested a replacement a long time agoDell is just wasting my time sending the machine to the repair center again and again but it is not at all effectiveThey are dragging me along the way so that my warranty expires and they can waive the responsibilities.Please reference the original message below for their non-effective tech support and customer care: I was enduring that although I prefer not toI did not have the time to argue with them every day because I was also living in Germany most of the time last year and in South America from December to late JanuaryBut that does not mean they can waive the responsibilities and not support their customers or not call back their defective productThis is the worst customer support I have ever seen that constantly kicks me around different departments and the worst ever computer I have ever owned that is not trustable at allIt is the company's failure that they do not know how to arrange their customer support teamAlthough this is an era of globalization, all of their customer service is based in India which has completely different social background and do not blend well with the customers' requests and cannot cope well in customer relations here in the United StatesI have not experienced such embarrassing and frustrating case even when I was staying in India for a short time years ago.Thank you for your consideration. ***12/9/16tomeApologies for thatI understand where you're coming from.However, I am from the Technical Support team so we only process parts replacement and service calls. Our Customer Care is the only one that can help you with returning the system at this pointSorry.Sincerely,***Dell | Resolution ExpertWorking hours: 8:AM - 5:PM CDT | Monday to Friday --- Original Message ---From: "*** ***" Received: 12/9/10:52:AM CSTTo: "***" Subject: Re: Dell Technical Support: Resolution Check SR# ***NopeIs that possible if you can set up with returns for meI am really frustrated about the time I have wasted on this computer.On Fri, Dec 9, at 11:AM, *** wrote:Hi Lige,I do apologize that your system was still having the same issue after being sent to the facility.I see that you called in yesterday and you wanted to just return the systemWere you able to do so?Sincerely,***Dell | Resolution ExpertWorking hours: 8:AM - 5:PM CDT | Monday to Friday ------ Please do not remove your unique tracking number! ------ ------ Please do not remove your unique tracking number! ------
Regards,
*** *** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative explained to her that the battery is considered a consumable item and as
part of standard Portable configuration, batteries carry a 1-year limited hardware warrantyOur records indicate the original order invoice date of July 20, 2012; furthermore, the limited hardware warranty on the system expired July 20, The representative provided costs associated with the battery and the hard drive; however, Ms*** elected not to pay for the partsThe representative also offered to have the system sent to depot for evaluation and yet again, Ms*** elected not to accept our offer of assistanceHer request for free parts or replacement system was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted at directly by e-mail at ***@Dell.com in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has thoroughly researched the matter for the customer and found that the customer had used the $Dell Promotional Gift Card on another purchase from Dell. After the customer reviewed his records he has confirmed with *** this information is correct. While the customer accepts this information and considers the matter resolved, he has shared with *** his feedback regarding the ordering process and the lack of assistance he had received from a number of Dell employees. We appreciate Mr***’ business and his input in this matter. We certainly do apologize for any frustration or inconvenience this situation may have been for our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed a credit and our records indicate it has been
applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and our records indicate the system has been returned and the credit applied to the original form of paymentWe regret any
dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID:
Dell, Inc
Dear Revdex.com, Our records indicated Dell Representative *** is investigating further with the gift card teamOnce the investigation is completed the representative will follow upThe representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:Again, I have provided everything I was asked for, proof on purchase, serial number, model number, pictures of the damage, everything was provided I would like to know what information I did not provide that I was asked for.Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our records indicate the order has been deliveredWe regret any dissatisfaction which may have been experienced and appreciate the feedback
provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Although I should not have to go through what I did, the many hours I spent on the phone, and the rudeness behavior from Dell personnel to get the matter taken care of. Their part was defective when they sent it to me, and it should have been replaced no questions asked. So it is resolved, but could have been handled better from Dell's end
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that the credit for order# *** has been posted to the original form of
paymentOur representative followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative *** apologized
for the problemsThe representative confirmed receipt of the Microsoft MPI cardAlso the representative assisted in making sure the system is working as designedPlease have the customer contact the representative by email ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve the
matterPlease note that the credit for order# *** has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, a partial account credit has been processedOur records show
that the partial credit had already been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns in regards to this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mrs*** ***. Customer expressed dissatisfaction with Dell service and support and wants product repairedWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware Warranty www.Dell.com/WarrantyAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit, which was delivered to the customer on May 9, Our representative also followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has explained to the customer Dell needs the FIR copy for the missing exchange tablet in order to replace it. Once provided *** can issue the replacement. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmissionMs*** expressed dissatisfaction with Dell’s responseWe regret any dissatisfaction she may have experienced and appreciate the feedback providedDell has a thirty (30) day return period and, as the order invoiced during December, 2017, a return for a refund would not be an optionPer the terms of Dell’s Limited Hardware Warranty for consumers, upon contacting Dell, a customer is required to engage in a remote diagnosis session to help determine the cause of the issue. Since the date of the original submission, a Dell representative contacted Ms*** and offered assistanceMs*** requested a refund which was deniedWe remain available to assist her under the terms of Dell’s Limited Hardware WarrantyAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach Ms*** regarding this matterOur representative remains available for any further assistance she may need or, alternatively, she may contact Dell technicians 24/via telephone at * *** ***, or via email or chat by visiting *** or for online assistance at ***.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
After attempts to contact with no success our representative closed this case as a no contactA replacement gift card was ordered but our representative is unable to confirm whether or not it was receivedThis case is closed but our representative remains available and may be reached at
***@Dell.com
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a promotional gift card We regret any miscommunication which may have occurred and appreciate the feedback When Dell issues a promotional gift card, it is assigned an expiration date which cannot be changed or extended, and the gift card cannot be replaced in the event the customer cancels or returns the order, per the terms of the gift card promotion Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide clarification regarding the promotion We ask that the customer contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Thank you for providing a copy of the customer’s follsubmission A Dell representative will be assigned to this case and will contact the customer to address the contents of their follow up correspondence
A Dell representative is attempting to address the customer’s concerns to reach final resolution however we have not yet been able to discuss the contents of the follow up submission We remain available to assist and ask that the customer contact our representative at ***@Dell.com
Complaint: ***
I am rejecting this response because:The computer has long existent hardware and software problemsI have requested a replacement a long time agoDell is just wasting my time sending the machine to the repair center again and again but it is not at all effectiveThey are dragging me along the way so that my warranty expires and they can waive the responsibilities.Please reference the original message below for their non-effective tech support and customer care: I was enduring that although I prefer not toI did not have the time to argue with them every day because I was also living in Germany most of the time last year and in South America from December to late JanuaryBut that does not mean they can waive the responsibilities and not support their customers or not call back their defective productThis is the worst customer support I have ever seen that constantly kicks me around different departments and the worst ever computer I have ever owned that is not trustable at allIt is the company's failure that they do not know how to arrange their customer support teamAlthough this is an era of globalization, all of their customer service is based in India which has completely different social background and do not blend well with the customers' requests and cannot cope well in customer relations here in the United StatesI have not experienced such embarrassing and frustrating case even when I was staying in India for a short time years ago.Thank you for your consideration. ***12/9/16tomeApologies for thatI understand where you're coming from.However, I am from the Technical Support team so we only process parts replacement and service calls. Our Customer Care is the only one that can help you with returning the system at this pointSorry.Sincerely,***Dell | Resolution ExpertWorking hours: 8:AM - 5:PM CDT | Monday to Friday --- Original Message ---From: "*** ***" Received: 12/9/10:52:AM CSTTo: "***" Subject: Re: Dell Technical Support: Resolution Check SR# ***NopeIs that possible if you can set up with returns for meI am really frustrated about the time I have wasted on this computer.On Fri, Dec 9, at 11:AM, *** wrote:Hi Lige,I do apologize that your system was still having the same issue after being sent to the facility.I see that you called in yesterday and you wanted to just return the systemWere you able to do so?Sincerely,***Dell | Resolution ExpertWorking hours: 8:AM - 5:PM CDT | Monday to Friday ------ Please do not remove your unique tracking number! ------ ------ Please do not remove your unique tracking number! ------
Regards,
*** *** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative explained to her that the battery is considered a consumable item and as
part of standard Portable configuration, batteries carry a 1-year limited hardware warrantyOur records indicate the original order invoice date of July 20, 2012; furthermore, the limited hardware warranty on the system expired July 20, The representative provided costs associated with the battery and the hard drive; however, Ms*** elected not to pay for the partsThe representative also offered to have the system sent to depot for evaluation and yet again, Ms*** elected not to accept our offer of assistanceHer request for free parts or replacement system was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted at directly by e-mail at ***@Dell.com in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has thoroughly researched the matter for the customer and found that the customer had used the $Dell Promotional Gift Card on another purchase from Dell. After the customer reviewed his records he has confirmed with *** this information is correct. While the customer accepts this information and considers the matter resolved, he has shared with *** his feedback regarding the ordering process and the lack of assistance he had received from a number of Dell employees. We appreciate Mr***’ business and his input in this matter. We certainly do apologize for any frustration or inconvenience this situation may have been for our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed a credit and our records indicate it has been
applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and our records indicate the system has been returned and the credit applied to the original form of paymentWe regret any
dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID:
Dell, Inc
Dear Revdex.com, Our records indicated Dell Representative *** is investigating further with the gift card teamOnce the investigation is completed the representative will follow upThe representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:Again, I have provided everything I was asked for, proof on purchase, serial number, model number, pictures of the damage, everything was provided I would like to know what information I did not provide that I was asked for.Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our records indicate the order has been deliveredWe regret any dissatisfaction which may have been experienced and appreciate the feedback
provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Although I should not have to go through what I did, the many hours I spent on the phone, and the rudeness behavior from Dell personnel to get the matter taken care of. Their part was defective when they sent it to me, and it should have been replaced no questions asked. So it is resolved, but could have been handled better from Dell's end
Regards,
*** ***