Complaint: [redacted] I am rejecting this response because: I spoke with ***He refused to replace the computer, offering instead to “troubleshoot.” I explained that Dell’s technicians have been “troubleshooting” for solid months and every “solution” they’ve come up with has failedFor most of these months, I haven’t had a functioning computerFor a couple weeks, it was in Texas being worked on in person and getting a whole new hard driveIt’s still a brickEnough is enoughReplace the damned system already Regards, [redacted] ***-***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur records show that that the credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative advised the customer that the physical damage to the system is not covered under the terms and condition of the Dell Limited Warranty and respectfully denied the customer’s service requestA discount on out-of-warranty depot service was offered, however; the customer declinedDell technical support remains available to assist should Mr [redacted] change his mind Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative requested information, such as, Order # and a copy of the receipt; however, Ms [redacted] failed to provide any valid informationHer request for a replacement item was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further questions regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is the same non-responsive response I have received from Dell several times beforeThe contact person they name is not able to resolve the issueHe simply comes up with different excuses each time I contact himFor the record: I filed a dispute with my Visa card issuer back in December of last year when this issue began The bank provided a TEMPORARY credit to my account until such time as Dell refunded the moneyAt that time a PERMANENT credit would appear on my statement I still have the temporary credit This indicates to me that Dell has NOT refunded the money in spite of Mr***' statement that the money had been "charged back." I believe Dell still has some work to do to resolve this issue Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by MrJason J [redacted] Customer expressed dissatisfaction with Dell product and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative made multiple attempts to reach the customer; however, has not been able to discuss this matterWe remain ready to assist within the terms of Dell’s Limited Hardware Warranty and our other policiesShould MrJ [redacted] have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by telephone and e-mail to discuss his concerns To date, the customer has not responded to the contact attempts Should the customer still need assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell's customer service has got some nerve quoting their privacy policy about cancelling order.First of all, the order was never cancelled.It was a legitimate order and it was shipped and my order detail still says it's shipped.They recalled the package while it was on route and never bothered to send me email.I waited whole day on Monday based on the shipping notification to receive the package but it never arrived and when I checked tracking I found out that it was recalled.I contacted customer service and only then I found out the reason (price mistake) and I was fine with that.What I'm not fine is Dell processing payment but refusing to refund the payment when they recalled the product.They kept treating it like a return and told me to wait until product was returned to their warehouse and in the end the refund never happened until a day agoFULL BUSINESS DAYS after they received the productThey wasted no effort working Saturday to place a recall but a simple return they will quote the damn business day.What's more disgusting is the customer service now posting about privacy policy about their rights to cancel here on Revdex.com.How'bout their own consumer terms of sale on their website? [redacted] "ShippingProduct title passes to you when the Product is shippedYou have days to notify Dell of any missing, wrong, or damaged portion of your purchase or Dell cannot be held responsible for these issuesUnless you provide Dell with a valid and correct tax exemption certificate applicable to your purchase of Product and the Product shlocation, you are responsible for sales and other taxes associated with the order."Says right there, the product title passes to customer once the product ships.So which is it? Since you guys like to quote your policies, are you going to admit that you stole a product since according to your policy, I, the consumer owned the product when the product was shipped but you guys recalled it and yanked it backNot only did you steal my product but you stole my money and wouldn't return it for daysYou guys have some nerve quoting your policy to try and justify this gross thievery! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:1) I have already provided all of the information they have requested.2) I have emailed back and forth with the referenced representative many times, explaining the issu again and again.3) When I called to speak with the referenced representative, I was met by several very rude individuals who refused to let me speak with the representativeWhen I requested a direct phone number to reach the representative, I was advised that the number I called was the direct number Subsequent attempts to reach the agent proved futile Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:DELL's representative Ms [redacted] is only telling part of the story-the part that happened AFTER I filed a complaint with Revdex.com.It's true- Ms [redacted] did offer an in-house technician visit FINALLY after my trying for months to get help through DELL.I called DELL many times over the past months yet DELL Service Technicians refused to service the laptop.The Technicians said they could not fix the issue and told me to return or replace it.They sent me to Customer Service but Customer Service said they would not return or replace the unit if I didn't let them service it.They sent me back to Service Technicians.The Technicians AGAIN said they could not fix the laptop and sent me BACK to Customer Service.This loop continued for over months.I have nothing positive to say about the way I was treated or the disrespect DELL expressed toward me given the fact that DELL sold me a BROKEN Laptop and refused to take responsibility for it.FINALLY a Representative in the Collections Department agreed to the return and sent me a Return Shipping LabelThe laptop was returned earlier this weekI am grateful that there is one decent person working at DELL.At this point I consider the case closed.Thank you, Revdex.com, or offering a forum to communicate Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsAfter further review, a return for battery order# [redacted] was processedOur records show that the credit has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This is to advise you that the complaint has been settled to my satisfaction by DellPlease advise if I need to do anything else to change the complaint status to satisfied Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** FYI this appears they simply fixed the unit to satisfy me, and that is incorrect! What I went through to get this accomplished is beyond what this statement, by Dell, leads you to believe, That they are a wonderful Company who takes care of their customersBSI choose not to give you all the details of the "pure Hell' I was put through over this situationIt would be like the novel "WAR & PEACE" I only have Minutes!!! My conclusion to this nightmare is, They have lost me forever as a future customer, my God this company won't even let you talk to someone in their US corporate office for resolution.Thank you for you Help in this situation Sincerely ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer he could download the Windows recovery media for free from the Dell website and provided him the URL Dell cannot provide a physical copy without a fee Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative contacted the customer and our records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:I've payed for a brand new part and Dell has the audacity to send a used part that has depreciated in value and refuses to give any sort of compensation for the loss of value for said part and their so called "Tech Support" does not help at all because I found the fix for my countless issues myself with no help from themI would not recommend Dell to anyoneFurthermore, if Revdex.com wants to review all of my recordings during the support calls, I give full permission to do so Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: They failed to mention that they were unable to provide the Accident protection advertised on their website so I received a similar computer with less coverage but the same cost.It appears this entire issue was caused by me selecting the accident coverage on their web sitePlease advise all consumers of this new baiting tactic Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , has been in contact with Mr***, however; Mr [redacted] has not responded to subsequent contact attemptsWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: I spoke with ***He refused to replace the computer, offering instead to “troubleshoot.” I explained that Dell’s technicians have been “troubleshooting” for solid months and every “solution” they’ve come up with has failedFor most of these months, I haven’t had a functioning computerFor a couple weeks, it was in Texas being worked on in person and getting a whole new hard driveIt’s still a brickEnough is enoughReplace the damned system already Regards, [redacted] ***-***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur records show that that the credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative advised the customer that the physical damage to the system is not covered under the terms and condition of the Dell Limited Warranty and respectfully denied the customer’s service requestA discount on out-of-warranty depot service was offered, however; the customer declinedDell technical support remains available to assist should Mr [redacted] change his mind Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative requested information, such as, Order # and a copy of the receipt; however, Ms [redacted] failed to provide any valid informationHer request for a replacement item was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further questions regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is the same non-responsive response I have received from Dell several times beforeThe contact person they name is not able to resolve the issueHe simply comes up with different excuses each time I contact himFor the record: I filed a dispute with my Visa card issuer back in December of last year when this issue began The bank provided a TEMPORARY credit to my account until such time as Dell refunded the moneyAt that time a PERMANENT credit would appear on my statement I still have the temporary credit This indicates to me that Dell has NOT refunded the money in spite of Mr***' statement that the money had been "charged back." I believe Dell still has some work to do to resolve this issue Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by MrJason J [redacted] Customer expressed dissatisfaction with Dell product and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative made multiple attempts to reach the customer; however, has not been able to discuss this matterWe remain ready to assist within the terms of Dell’s Limited Hardware Warranty and our other policiesShould MrJ [redacted] have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by telephone and e-mail to discuss his concerns To date, the customer has not responded to the contact attempts Should the customer still need assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell's customer service has got some nerve quoting their privacy policy about cancelling order.First of all, the order was never cancelled.It was a legitimate order and it was shipped and my order detail still says it's shipped.They recalled the package while it was on route and never bothered to send me email.I waited whole day on Monday based on the shipping notification to receive the package but it never arrived and when I checked tracking I found out that it was recalled.I contacted customer service and only then I found out the reason (price mistake) and I was fine with that.What I'm not fine is Dell processing payment but refusing to refund the payment when they recalled the product.They kept treating it like a return and told me to wait until product was returned to their warehouse and in the end the refund never happened until a day agoFULL BUSINESS DAYS after they received the productThey wasted no effort working Saturday to place a recall but a simple return they will quote the damn business day.What's more disgusting is the customer service now posting about privacy policy about their rights to cancel here on Revdex.com.How'bout their own consumer terms of sale on their website? [redacted] "ShippingProduct title passes to you when the Product is shippedYou have days to notify Dell of any missing, wrong, or damaged portion of your purchase or Dell cannot be held responsible for these issuesUnless you provide Dell with a valid and correct tax exemption certificate applicable to your purchase of Product and the Product shlocation, you are responsible for sales and other taxes associated with the order."Says right there, the product title passes to customer once the product ships.So which is it? Since you guys like to quote your policies, are you going to admit that you stole a product since according to your policy, I, the consumer owned the product when the product was shipped but you guys recalled it and yanked it backNot only did you steal my product but you stole my money and wouldn't return it for daysYou guys have some nerve quoting your policy to try and justify this gross thievery! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:1) I have already provided all of the information they have requested.2) I have emailed back and forth with the referenced representative many times, explaining the issu again and again.3) When I called to speak with the referenced representative, I was met by several very rude individuals who refused to let me speak with the representativeWhen I requested a direct phone number to reach the representative, I was advised that the number I called was the direct number Subsequent attempts to reach the agent proved futile Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: the replacement computer failed as well Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:DELL's representative Ms [redacted] is only telling part of the story-the part that happened AFTER I filed a complaint with Revdex.com.It's true- Ms [redacted] did offer an in-house technician visit FINALLY after my trying for months to get help through DELL.I called DELL many times over the past months yet DELL Service Technicians refused to service the laptop.The Technicians said they could not fix the issue and told me to return or replace it.They sent me to Customer Service but Customer Service said they would not return or replace the unit if I didn't let them service it.They sent me back to Service Technicians.The Technicians AGAIN said they could not fix the laptop and sent me BACK to Customer Service.This loop continued for over months.I have nothing positive to say about the way I was treated or the disrespect DELL expressed toward me given the fact that DELL sold me a BROKEN Laptop and refused to take responsibility for it.FINALLY a Representative in the Collections Department agreed to the return and sent me a Return Shipping LabelThe laptop was returned earlier this weekI am grateful that there is one decent person working at DELL.At this point I consider the case closed.Thank you, Revdex.com, or offering a forum to communicate Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsAfter further review, a return for battery order# [redacted] was processedOur records show that the credit has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This is to advise you that the complaint has been settled to my satisfaction by DellPlease advise if I need to do anything else to change the complaint status to satisfied Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** FYI this appears they simply fixed the unit to satisfy me, and that is incorrect! What I went through to get this accomplished is beyond what this statement, by Dell, leads you to believe, That they are a wonderful Company who takes care of their customersBSI choose not to give you all the details of the "pure Hell' I was put through over this situationIt would be like the novel "WAR & PEACE" I only have Minutes!!! My conclusion to this nightmare is, They have lost me forever as a future customer, my God this company won't even let you talk to someone in their US corporate office for resolution.Thank you for you Help in this situation Sincerely ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer he could download the Windows recovery media for free from the Dell website and provided him the URL Dell cannot provide a physical copy without a fee Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative contacted the customer and our records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:I've payed for a brand new part and Dell has the audacity to send a used part that has depreciated in value and refuses to give any sort of compensation for the loss of value for said part and their so called "Tech Support" does not help at all because I found the fix for my countless issues myself with no help from themI would not recommend Dell to anyoneFurthermore, if Revdex.com wants to review all of my recordings during the support calls, I give full permission to do so Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: They failed to mention that they were unable to provide the Accident protection advertised on their website so I received a similar computer with less coverage but the same cost.It appears this entire issue was caused by me selecting the accident coverage on their web sitePlease advise all consumers of this new baiting tactic Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , has been in contact with Mr***, however; Mr [redacted] has not responded to subsequent contact attemptsWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc