Complaint: [redacted] I am rejecting this response because:The agent claimed to refund the payment of $to my mastercardHowever, I only saw $429.99.Here is the transaction for the refund of my citi credit cardJun16, 2016DELL SALES & SERVICE ###-###-#### TXCollapse DetailsAdditional DetailsTransaction Type:CreditPosted Date:Jun16, 2016Category:MerchandiseCOMPUTERS, COMPUTER PERIPHERAL EQUIPMENTReference Number: [redacted] -$ Regards, [redacted] **
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has reviewed the customer’s records and has spoken to her regarding her concerns [redacted] informed the customer Microsoft has allowed Dell to sell their Xbox, but it is the manufacturer who supports the product, not Dell The customer has indicated she understands, but still felt the treatment received by some of Dell’s representatives were very unprofessional; the customer asked for some type of compensation [redacted] empathized with the customer and let her know Dell appreciates the feedback provided [redacted] apologized to the customer but respectfully denied her request Please have the customer contact our representative directly by email at [redacted] @Dell.com if she should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have not received my refund yetThey have been telling me for a week and a half that refund has been issued, but I have not received yet Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has reached out to Ms [redacted] for information regarding the ink cartridges she had purchased Ms [redacted] has informed [redacted] she had purchased the merchandise from a “big box store” [redacted] apologized to the customer and informed her since she had not purchased the ink cartridges from Dell, unfortunately Dell is unable to replace or refund the cartridges for her [redacted] suggested the customer reaches out to the seller for more assistance Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur records show that that the credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This is to advise you that the complaint has been settled to my satisfaction by DellPlease advise if I need to do anything else to change the complaint status to satisfied Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I spoke with ***He refused to replace the computer, offering instead to “troubleshoot.” I explained that Dell’s technicians have been “troubleshooting” for solid months and every “solution” they’ve come up with has failedFor most of these months, I haven’t had a functioning computerFor a couple weeks, it was in Texas being worked on in person and getting a whole new hard driveIt’s still a brickEnough is enoughReplace the damned system already Regards, [redacted] ***-***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a system exchange A replacement computer has been sent to the customer We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear RevDex.com,Thank you for providing a copy of the customer’s submission. Customer expressed dissatisfaction with Dell service and support and wants a refund or adjustment for media player software that she stated was missing from her computer. We regret... any dissatisfaction she may have experienced and appreciate the feedback provided. Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and provide assistance. The customer subsequently reported that she contacted Dell technical support and they assisted her with software and drivers and it appears the computer is functioning properly now. The customer may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because:It is not what was agreed upon or promised to me and getting my BRAND NEW computer worth over $2000 doctored up with old used parts from other computers is unacceptable. I have lost money and time with this and have since had to spend an additional $700 on a new computer so I can actually work and do my classes since Dell is dragging this out and refusing to give me what was promised. This is absolutely the worst experience I have ever had with any business and I will continue to warn others to stay away from this scam of a company. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** FYI this appears they simply fixed the unit to satisfy me, and that is incorrect! What I went through to get this accomplished is beyond what this statement, by Dell, leads you to believe, That they are a wonderful Company who takes care of their customersBSI choose not to give you all the details of the "pure Hell' I was put through over this situationIt would be like the novel "WAR & PEACE" I only have Minutes!!! My conclusion to this nightmare is, They have lost me forever as a future customer, my God this company won't even let you talk to someone in their US corporate office for resolution.Thank you for you Help in this situation Sincerely ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Mr [redacted] on October 24, under FedEx Tracking# [redacted] The representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is all that Dell is willing to do for me so, I am forced to accept it Dell has wasted countless of my work hours on this computer along with actual dollars on local IT technical support This resolution is what Dell is willing to do to have me shut up and go away but, it does not make up for the time, money, and frustration their product and customer service department has caused me I have accepted the replacement computer so, this Revdex.com case can be considered resolved but, the steps that had to be taken to get here were appalling! Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative requested the customer provide additional information supporting his claimAt that time the customer became unprofessional with commentsAdditional follow up calls and emails to the customer were left unansweredWe remain available to assist the customer but will need the additional informationThe representative can be reached at email [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell respectfully denies the customer’s request for additional warranty and softwareWe have provided a link to the customers warranty online which we request that he review the terms of warranty [redacted] As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterOur representative remains available to discuss this matter however there will be no change in the resolution offeredSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsAfter further review, a return for battery order# [redacted] was processedOur records show that the credit has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by MrJason J [redacted] Customer expressed dissatisfaction with Dell product and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative made multiple attempts to reach the customer; however, has not been able to discuss this matterWe remain ready to assist within the terms of Dell’s Limited Hardware Warranty and our other policiesShould MrJ [redacted] have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Our records indicate that a credit processing error transpired and Dell representative will be following up with the customerThe representative will expedite internally and update the customer on the progressDell apologizes for the unfortunate delay and we strive to resolve this as quickly as possibleThe representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative advised the customer that the physical damage to the system is not covered under the terms and condition of the Dell Limited Warranty and respectfully denied the customer’s service requestA discount on out-of-warranty depot service was offered, however; the customer declinedDell technical support remains available to assist should Mr [redacted] change his mind Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:The agent claimed to refund the payment of $to my mastercardHowever, I only saw $429.99.Here is the transaction for the refund of my citi credit cardJun16, 2016DELL SALES & SERVICE ###-###-#### TXCollapse DetailsAdditional DetailsTransaction Type:CreditPosted Date:Jun16, 2016Category:MerchandiseCOMPUTERS, COMPUTER PERIPHERAL EQUIPMENTReference Number: [redacted] -$ Regards, [redacted] **
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has reviewed the customer’s records and has spoken to her regarding her concerns [redacted] informed the customer Microsoft has allowed Dell to sell their Xbox, but it is the manufacturer who supports the product, not Dell The customer has indicated she understands, but still felt the treatment received by some of Dell’s representatives were very unprofessional; the customer asked for some type of compensation [redacted] empathized with the customer and let her know Dell appreciates the feedback provided [redacted] apologized to the customer but respectfully denied her request Please have the customer contact our representative directly by email at [redacted] @Dell.com if she should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have not received my refund yetThey have been telling me for a week and a half that refund has been issued, but I have not received yet Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has reached out to Ms [redacted] for information regarding the ink cartridges she had purchased Ms [redacted] has informed [redacted] she had purchased the merchandise from a “big box store” [redacted] apologized to the customer and informed her since she had not purchased the ink cartridges from Dell, unfortunately Dell is unable to replace or refund the cartridges for her [redacted] suggested the customer reaches out to the seller for more assistance Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur records show that that the credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This is to advise you that the complaint has been settled to my satisfaction by DellPlease advise if I need to do anything else to change the complaint status to satisfied Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I spoke with ***He refused to replace the computer, offering instead to “troubleshoot.” I explained that Dell’s technicians have been “troubleshooting” for solid months and every “solution” they’ve come up with has failedFor most of these months, I haven’t had a functioning computerFor a couple weeks, it was in Texas being worked on in person and getting a whole new hard driveIt’s still a brickEnough is enoughReplace the damned system already Regards, [redacted] ***-***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a system exchange A replacement computer has been sent to the customer We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: the replacement computer failed as well Regards, [redacted]
Dear RevDex.com,Thank you for providing a copy of the customer’s submission. Customer expressed dissatisfaction with Dell service and support and wants a refund or adjustment for media player software that she stated was missing from her computer. We regret... any dissatisfaction she may have experienced and appreciate the feedback provided. Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and provide assistance. The customer subsequently reported that she contacted Dell technical support and they assisted her with software and drivers and it appears the computer is functioning properly now. The customer may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because:It is not what was agreed upon or promised to me and getting my BRAND NEW computer worth over $2000 doctored up with old used parts from other computers is unacceptable. I have lost money and time with this and have since had to spend an additional $700 on a new computer so I can actually work and do my classes since Dell is dragging this out and refusing to give me what was promised. This is absolutely the worst experience I have ever had with any business and I will continue to warn others to stay away from this scam of a company. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] *** FYI this appears they simply fixed the unit to satisfy me, and that is incorrect! What I went through to get this accomplished is beyond what this statement, by Dell, leads you to believe, That they are a wonderful Company who takes care of their customersBSI choose not to give you all the details of the "pure Hell' I was put through over this situationIt would be like the novel "WAR & PEACE" I only have Minutes!!! My conclusion to this nightmare is, They have lost me forever as a future customer, my God this company won't even let you talk to someone in their US corporate office for resolution.Thank you for you Help in this situation Sincerely ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Mr [redacted] on October 24, under FedEx Tracking# [redacted] The representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is all that Dell is willing to do for me so, I am forced to accept it Dell has wasted countless of my work hours on this computer along with actual dollars on local IT technical support This resolution is what Dell is willing to do to have me shut up and go away but, it does not make up for the time, money, and frustration their product and customer service department has caused me I have accepted the replacement computer so, this Revdex.com case can be considered resolved but, the steps that had to be taken to get here were appalling! Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative requested the customer provide additional information supporting his claimAt that time the customer became unprofessional with commentsAdditional follow up calls and emails to the customer were left unansweredWe remain available to assist the customer but will need the additional informationThe representative can be reached at email [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell respectfully denies the customer’s request for additional warranty and softwareWe have provided a link to the customers warranty online which we request that he review the terms of warranty [redacted] As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterOur representative remains available to discuss this matter however there will be no change in the resolution offeredSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsAfter further review, a return for battery order# [redacted] was processedOur records show that the credit has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by MrJason J [redacted] Customer expressed dissatisfaction with Dell product and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative made multiple attempts to reach the customer; however, has not been able to discuss this matterWe remain ready to assist within the terms of Dell’s Limited Hardware Warranty and our other policiesShould MrJ [redacted] have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Our records indicate that a credit processing error transpired and Dell representative will be following up with the customerThe representative will expedite internally and update the customer on the progressDell apologizes for the unfortunate delay and we strive to resolve this as quickly as possibleThe representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative advised the customer that the physical damage to the system is not covered under the terms and condition of the Dell Limited Warranty and respectfully denied the customer’s service requestA discount on out-of-warranty depot service was offered, however; the customer declinedDell technical support remains available to assist should Mr [redacted] change his mind Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc