Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative provided technical assistance and instructions to the customerHowever, the customer has not responded to subsequent contact attempts Our representative remains available and may be contacted directly via email at [redacted] @Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** [redacted]
Complaint: [redacted] I am rejecting this response because: I did contact him but he tried to avoid to email back to me and I told him there are some issues with the new replacementHe was told me if the problems are keep repeating, he will build me a new system since they was sending me the refurbished systemI would like to talk to his supervisor or someone can help me to handle this case cause he couldn't help me at all and did not reply my email and someone did email me instead of himThere was a lot of refurbished system that they exchanged for mePlease build me a new one instead of getting me mad and not solve my problems [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized a new replacement monitor shipped to the customer in order to resolve the problems the customer was having with the original The replacement monitor was delivered on Wednesday, 07/20/by Federal Express and the customer has confirmed receipt We certainly apologize for any frustration this matter may have been for our customer We appreciate the Revdex.com and the customer for bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his monitor replaced under the warrantyWe regret any dissatisfaction he may have experienced and appreciate the feedback provided A transfer of ownership has been completed and Dell records indicate a service dispatch to exchange the monitor was being processed when we received the customer’s submission A Dell representative contacted the customer to discuss his concerns and remained engaged until the replacement monitor shipped and was received by the customer We ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:No customer representative from Dell has offered me a solution or has even acknowledged that their sales rep ( [redacted] ***) messed up my order I have talked on the phone to [redacted] and [redacted] The latter, Ms [redacted] , even called me at home at 9:pm EST (!) and then proceeded to subject me to a relentless & aggressive barrage of verbiage without letting me get a word in edgewise To talk to these Dell customer representatives, who seem to be calling from India, is pointless & painful: they offer no solution, and they refuse to acknowledge any mistake on the part of their sales rep (a mistake I have explained & proven to them repeatedly) This has become a very aggravating situation, and a serious waste of my time Moreover, I believe that Dell has engaged in dubious behavior when they started calling me home at night (9:pm) to essentially shut me down in an aggressive fashion.No, nothing has been solved The response from Dell has been only verbal harassment and cavalier disregard for the facts -Dr [redacted] ***
Dear Revdex.com, Our records indicate the Dell representative [redacted] followed up with the customerThe representative is working internally to determine why the customer has not received the creditThe representative can be reached by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Dell records indicate Dell representative [redacted] after troubleshooting with the customer all signs indicate a virusThe representative is waiting for the customer to follow up with Dell once data is backed upWe ask that the customer contact the representative by emailing [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative verified that the customer was sent the third party promotional bundle that was offered and denied the customer’s request for additional items If the customer is dissatisfied with her order, she may return it within Dell’s thirty day Return Policy for a full refund We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionWe certainly do apologize to our customer for any frustration or inconvenience this matter may have caused him, regarding the order placed for his daughters Our records indicate Order Number [redacted] was placed for one Inspiron Notebook computer The customer had used his Dell Preferred Account as payment and the total of that order was $ The Dell representative; [redacted] has made numerous attempts to reach the customer by phone or email to discuss this matter with him, but [redacted] was unable to connect with the customer Please have the customer contact our representative directly by email at ***_ [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell computer purchase from a third party We regret any miscommunication which may have occurred and appreciate the feedback Dell may produce a computer with only a single operating system, per our licensing agreement with Microsoft, which owns the licensing for the operating system software At Microsoft’s sole discretion, an upgrade may be offered, such as an upgrade to Windows 10, however Dell would be unable to offer a second operating system at the point of sale Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and clarify our agreement regarding the operating system The customer indicated he had returned the computer to the third party for a refund and requested a concession in this matter, which our representative denied We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 03/10/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] D [redacted] , to address the contents of their correspondenceThe customer is requesting a refund of the unit after receiving the replacement order in proper orderAt this time the agent has advised the customer given the age of the order, the missing original unit, and having accepted and received the replacement unit, we cannot issue a refundUnfortunately a refund is not an optionDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customers’ feedback has been noted but does not change the terms and conditions of the gift card [redacted] Supplemental Payment It is your responsibility to know the amount of funds available on the Card at the time of purchaseTo obtain your fund availability, visit the Internet address on the back of the Card or contact Customer Service at [redacted] If your desired purchase amount is greater than your available funds, supplemental payment may be made using any credit card accepted by DellExcept for such credit cards, Cards will not be accepted by Dell in combination with any other form of payment including, without limitation, Dell Preferred AccountsDell reserves the right to solely determine which credit cards it shall acceptSuch credit cards as subject to change without noticeAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because: [redacted] is not willing to help at her last email, she refused to do anything without me filing for a "stolen" computer which she won't provide the details and in her email she says that she won't talk to the policeI need a phone number for a Dell supervisor as [redacted] has been combatant and accused me of lying on the phoneShe may be involved in federal crime as she is using the Internet to force me to file a police report Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer and authorized for an onsite to replace partsThe representative confirmed the system is now working as designedThe customer continued to request a replacement system due to the amount of service calls which was respectfully deniedWith regard to the request for monetary compensation; Dell’s written policies, including as part of Terms and Conditions of Sale, dictate that Dell is not responsible for such compensationPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me THEY HAD THE LAPTOP AT MY DOOR DAYS AFTER CHRISTMASI STILL HAD TO SEND THE LAPTOP TO MY YEAR OLD FRIEND, SO THERE WAS EXTRA COST ON MY ENDBUT, I DID SEND ANOTHER EMAIL TO THEIR EXECUTIVE REP, AND TOLD HIM THAT THEY REALLY NEED TO IMPROVE CUSTOMER SERVICE, AND ADMIT WHEN THEY MADE A MISTAKE, AND HONESTLY DO WHAT THEY CAN TO CUT CORNERS, AND SPEED UP THE PROCESS WHEN THEY WERE AT FAULT FOR MESSING UP MY ON-LINE ORDERI WONDER IF I WOULD HAVE EVEN GOTTEN A LAPTOP IF I DID NOT CONTACT THEMWHEN I PURCHASE FROM AMAZON OR EBAY, I NEVER HAVE TO BABYSIT MY ORDER WITH THEMI ALWAYS GET WHAT I ORDERED, WITH NO INTERVENTIONI CAN ONLY HOPE THEY DO SOMETHING WITH THE ART OF COMPROMISE, ESPECIALLY WHEN THEY WERE IN ERROR NO FURTHER ACTION IS NECESSARY FROM THE Revdex.comTHANK YOU FOR INTERCEDING, AND THANKS TO [redacted] ALSO Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Dell's technical support is utterly ineffectiveI sent my laptop in to have a bright spot fixedIt came back damaged from the technician who worked on it and the new LCD was faulty as wellI sent it in a second time to have it and the keyboard fixedThe LCD was not fixed and my laptop was damaged further by the technician who replaced the keyboardI sent it in a third time and my problems with the LCD and damage done by Dell's technical support still persistVijay says that they will not repair cosmetic damage, meaning they won't take responsibility for damaging my laptopThe technical support is based in India where they do not understand U.SlawsDell's technical support is unethical and uselessI am contacting Dell corporatePending their response, I will be preparing for a lawsuit Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of the submission, a Dell representative, [redacted] , attempted to contact the customer by telephone and e-mail to discuss their concerns however, to date; there has been no response to the representative’s contact attempts Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , contacted Ms [redacted] , however; Ms [redacted] has not responded to subsequent contact attempts for more informationWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed a refund for the customer that will reflect on her next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative provided technical assistance and instructions to the customerHowever, the customer has not responded to subsequent contact attempts Our representative remains available and may be contacted directly via email at [redacted] @Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** [redacted]
Complaint: [redacted] I am rejecting this response because: I did contact him but he tried to avoid to email back to me and I told him there are some issues with the new replacementHe was told me if the problems are keep repeating, he will build me a new system since they was sending me the refurbished systemI would like to talk to his supervisor or someone can help me to handle this case cause he couldn't help me at all and did not reply my email and someone did email me instead of himThere was a lot of refurbished system that they exchanged for mePlease build me a new one instead of getting me mad and not solve my problems [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized a new replacement monitor shipped to the customer in order to resolve the problems the customer was having with the original The replacement monitor was delivered on Wednesday, 07/20/by Federal Express and the customer has confirmed receipt We certainly apologize for any frustration this matter may have been for our customer We appreciate the Revdex.com and the customer for bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his monitor replaced under the warrantyWe regret any dissatisfaction he may have experienced and appreciate the feedback provided A transfer of ownership has been completed and Dell records indicate a service dispatch to exchange the monitor was being processed when we received the customer’s submission A Dell representative contacted the customer to discuss his concerns and remained engaged until the replacement monitor shipped and was received by the customer We ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:No customer representative from Dell has offered me a solution or has even acknowledged that their sales rep ( [redacted] ***) messed up my order I have talked on the phone to [redacted] and [redacted] The latter, Ms [redacted] , even called me at home at 9:pm EST (!) and then proceeded to subject me to a relentless & aggressive barrage of verbiage without letting me get a word in edgewise To talk to these Dell customer representatives, who seem to be calling from India, is pointless & painful: they offer no solution, and they refuse to acknowledge any mistake on the part of their sales rep (a mistake I have explained & proven to them repeatedly) This has become a very aggravating situation, and a serious waste of my time Moreover, I believe that Dell has engaged in dubious behavior when they started calling me home at night (9:pm) to essentially shut me down in an aggressive fashion.No, nothing has been solved The response from Dell has been only verbal harassment and cavalier disregard for the facts -Dr [redacted] ***
Dear Revdex.com, Our records indicate the Dell representative [redacted] followed up with the customerThe representative is working internally to determine why the customer has not received the creditThe representative can be reached by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Dell records indicate Dell representative [redacted] after troubleshooting with the customer all signs indicate a virusThe representative is waiting for the customer to follow up with Dell once data is backed upWe ask that the customer contact the representative by emailing [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative verified that the customer was sent the third party promotional bundle that was offered and denied the customer’s request for additional items If the customer is dissatisfied with her order, she may return it within Dell’s thirty day Return Policy for a full refund We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionWe certainly do apologize to our customer for any frustration or inconvenience this matter may have caused him, regarding the order placed for his daughters Our records indicate Order Number [redacted] was placed for one Inspiron Notebook computer The customer had used his Dell Preferred Account as payment and the total of that order was $ The Dell representative; [redacted] has made numerous attempts to reach the customer by phone or email to discuss this matter with him, but [redacted] was unable to connect with the customer Please have the customer contact our representative directly by email at ***_ [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell computer purchase from a third party We regret any miscommunication which may have occurred and appreciate the feedback Dell may produce a computer with only a single operating system, per our licensing agreement with Microsoft, which owns the licensing for the operating system software At Microsoft’s sole discretion, an upgrade may be offered, such as an upgrade to Windows 10, however Dell would be unable to offer a second operating system at the point of sale Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and clarify our agreement regarding the operating system The customer indicated he had returned the computer to the third party for a refund and requested a concession in this matter, which our representative denied We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 03/10/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] D [redacted] , to address the contents of their correspondenceThe customer is requesting a refund of the unit after receiving the replacement order in proper orderAt this time the agent has advised the customer given the age of the order, the missing original unit, and having accepted and received the replacement unit, we cannot issue a refundUnfortunately a refund is not an optionDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customers’ feedback has been noted but does not change the terms and conditions of the gift card [redacted] Supplemental Payment It is your responsibility to know the amount of funds available on the Card at the time of purchaseTo obtain your fund availability, visit the Internet address on the back of the Card or contact Customer Service at [redacted] If your desired purchase amount is greater than your available funds, supplemental payment may be made using any credit card accepted by DellExcept for such credit cards, Cards will not be accepted by Dell in combination with any other form of payment including, without limitation, Dell Preferred AccountsDell reserves the right to solely determine which credit cards it shall acceptSuch credit cards as subject to change without noticeAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because: [redacted] is not willing to help at her last email, she refused to do anything without me filing for a "stolen" computer which she won't provide the details and in her email she says that she won't talk to the policeI need a phone number for a Dell supervisor as [redacted] has been combatant and accused me of lying on the phoneShe may be involved in federal crime as she is using the Internet to force me to file a police report Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer and authorized for an onsite to replace partsThe representative confirmed the system is now working as designedThe customer continued to request a replacement system due to the amount of service calls which was respectfully deniedWith regard to the request for monetary compensation; Dell’s written policies, including as part of Terms and Conditions of Sale, dictate that Dell is not responsible for such compensationPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me THEY HAD THE LAPTOP AT MY DOOR DAYS AFTER CHRISTMASI STILL HAD TO SEND THE LAPTOP TO MY YEAR OLD FRIEND, SO THERE WAS EXTRA COST ON MY ENDBUT, I DID SEND ANOTHER EMAIL TO THEIR EXECUTIVE REP, AND TOLD HIM THAT THEY REALLY NEED TO IMPROVE CUSTOMER SERVICE, AND ADMIT WHEN THEY MADE A MISTAKE, AND HONESTLY DO WHAT THEY CAN TO CUT CORNERS, AND SPEED UP THE PROCESS WHEN THEY WERE AT FAULT FOR MESSING UP MY ON-LINE ORDERI WONDER IF I WOULD HAVE EVEN GOTTEN A LAPTOP IF I DID NOT CONTACT THEMWHEN I PURCHASE FROM AMAZON OR EBAY, I NEVER HAVE TO BABYSIT MY ORDER WITH THEMI ALWAYS GET WHAT I ORDERED, WITH NO INTERVENTIONI CAN ONLY HOPE THEY DO SOMETHING WITH THE ART OF COMPROMISE, ESPECIALLY WHEN THEY WERE IN ERROR NO FURTHER ACTION IS NECESSARY FROM THE Revdex.comTHANK YOU FOR INTERCEDING, AND THANKS TO [redacted] ALSO Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Dell's technical support is utterly ineffectiveI sent my laptop in to have a bright spot fixedIt came back damaged from the technician who worked on it and the new LCD was faulty as wellI sent it in a second time to have it and the keyboard fixedThe LCD was not fixed and my laptop was damaged further by the technician who replaced the keyboardI sent it in a third time and my problems with the LCD and damage done by Dell's technical support still persistVijay says that they will not repair cosmetic damage, meaning they won't take responsibility for damaging my laptopThe technical support is based in India where they do not understand U.SlawsDell's technical support is unethical and uselessI am contacting Dell corporatePending their response, I will be preparing for a lawsuit Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of the submission, a Dell representative, [redacted] , attempted to contact the customer by telephone and e-mail to discuss their concerns however, to date; there has been no response to the representative’s contact attempts Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , contacted Ms [redacted] , however; Ms [redacted] has not responded to subsequent contact attempts for more informationWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed a refund for the customer that will reflect on her next billing cycle Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc