Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his monitor replaced under the warrantyWe regret any dissatisfaction he may have experienced and appreciate the feedback provided A transfer of ownership has been completed and Dell records indicate a service dispatch to exchange the monitor was being processed when we received the customer’s submission A Dell representative contacted the customer to discuss his concerns and remained engaged until the replacement monitor shipped and was received by the customer We ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customers’ feedback has been noted but does not change the terms and conditions of the gift card [redacted] Supplemental Payment It is your responsibility to know the amount of funds available on the Card at the time of purchaseTo obtain your fund availability, visit the Internet address on the back of the Card or contact Customer Service at [redacted] If your desired purchase amount is greater than your available funds, supplemental payment may be made using any credit card accepted by DellExcept for such credit cards, Cards will not be accepted by Dell in combination with any other form of payment including, without limitation, Dell Preferred AccountsDell reserves the right to solely determine which credit cards it shall acceptSuch credit cards as subject to change without noticeAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have resolved my complaint against Dell Computers and I have received a new computer from them yesterday If you need any other information please e-mail me Thank you for your help.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I spoke with the Advanced Resolution Group, [redacted] In response to my dissatisfaction in the manner in which he conducted our call, I sent the following email on June 7th 2016, which remains unansweredHe literally allowed for no discussion of the case at hand, and asked questions that demonstrated not even a most basic understanding of the complaintHe did however successfully regurgitate Dell's position, which I had already acknowledged an understanding of and why it was unacceptable in previous correspondence and in the complaint filed with the Revdex.com In our discussion I was extremely disappointed that my complaint letter was not read in fullThe questions you asked demonstrated that you had not been in full recognition of my complaintFor example, you asked if I was informed of a holdMy complaint informs the reader that I was aware of Dell's claim of a "liquid spill"You even asked what I was looking for, my complaint specifically outlines thisI had been told by Dell Representatives on the phone (feel free to read my case to see some of the individuals spoken with) and others that this matter would be investigated further, but the response I am now getting seems to indicate that you looked at a form where someone had checked off a box about liquid damage and decided to just regurgitate that determinationI wish to be sent details now of the spill that is claimed by DellPlease if possible show photography, what kind of liquid, and quantities measured and locationsThank youBesides Dell being unable to prove otherwise, the laptop's quality in craftsmanship was observed through the previous issues that Dell had to fix with this unitFor example, not long after purchase, the LCD would touch itself and became unusable! My issues are further substantiated through other users who have owned this model: [redacted] and countless others experiencing defects or craftsmanship issues in LCD, or other aspects of the unit during use (or even upon computer delivery)The replacement LCD Dell used to fix the touch screen malfunction in the display unit even immediately upon arrival showed issue, in fact, very noticeable backlight bleed which is very consistent with other user's experiencesThis had left me extremely disappointedThe assistance of Dell Support representatives saying contradicting things, such as an investigation being conducted, or that my photos would be reviewed (then others asking for them), further complicates this experience making it less than smoothAs a result, I was forced to escalate the case and will continue to do so until a fair resolution is made: ***,I have filed with the Revdex.com, you have left me no choice but to move forward with other options necessary to get a fair resolutionI did not under any circumstances spill liquid at any point on this LCDI have done nothing but take good care of the laptopIn addition, I have supplied photos to Dell that show the laptop in the condition prior to being sent, and there is no visible liquid on the screenI am extremely upset and disappointed in how this is being handledI don't know how you're going to make me want to buy a Dell ever again at this point and I will be sure to share this experience with othersIt was sitting on my desk when I went to turn it on, and it did not work upon turning it on when an hour before it worked perfectly fineI look forward to Revdex.com to assist in this matter.Thank you.As an entrepreneur and as an individual, I use my laptop daily for work purposesThis was my first Dell laptop, and I am finding it hard for me to consider Dell in the way things were handled from consumer support to the quality of the laptop itself and the honoring of a warrantyThis is spoken both as a consumer and a decision-maker for business purposesI am simply disheartened by the entire process and Dell's quality from day one, and I really wanted to love the computer because when it worked, it seemed nice, however as much as I tried to love it and take care of it, I was not taken care of.Of course, as a long time technology and computer user, I am aware that computers have a high rate of malfunction and failureHowever, what sets companies apart is the customer service and warranty support during the warranty coverage period However, I have never encountered such a determined and bogus effort to avoid providing warranty serviceThe good news for Dell is I do not consider this matter closed, and there is still opportunity for this matter to be resolvedI look forward to your assistance in this matter Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionWe apologize for the confusion with the updatesThe customer has been provided a resolution with an exception being made outside the warranty to provide an onsite tech to come replace the partThe claims the customer is making in his rebuttal are unfounded and our offer will remain open for daysIf the customer would like to move forward with the resolution offered he may contact the representative by emailing [redacted] @dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative made multiple attempts to contact the customer by telephone and e-mail to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect priceWe ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I HAVE responded to Dells "offer" of troubleshooting I have spent countless hours on the phone with INDIA I DID accept the offer of an onsite technician to come here and troubleshoot That technician had NO instructions regarding troubleshooting And, Dell had provided him with the wrong part THIS system arrived on Dec31st The problem reported immediatelyI am fully aware of Dells Warranty (which I paid to extend by Four years) I am well within the initial days Again, I have responded to all emails sent to me I have been on the phone with INDIA and I did accept their offer of "troubleshooting and an onsite technician All of the above failed As for replacement systems, it is NOT the customers fault that Dell has provided me with defective Systems Again, the "form" emails sent to me have been responded to I did cooperate with the "troubleshooting" attempts, which failed I did agree to an onsite technician, which also failed I am entitled to what I paid for: A system that is new, and has no issues Dell is refusing to honor my Warranty and I will not accept numerous attempts to "fix" a brand new Computer The last "form - identical" email from INDIA was responded to by me telling that person to direct his further correspondence to my attorney I gave him my Attorneys contact information Prior to my complaint to the Revdex.com, INDIAs email to me was: "we will make no further attempts to follow up on your case" I strongly reject Dells remarks, and their solution of ENDLESS attempts to "troubleshoot" A HARDWARE MALFUNCTION Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative followed up with the customer and confirmed the credit has posted to his Dell Financial accountThe representative also provided him the current balance of his accountIf the customer has any further questions she may contact the representative by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me THEY HAD THE LAPTOP AT MY DOOR DAYS AFTER CHRISTMASI STILL HAD TO SEND THE LAPTOP TO MY YEAR OLD FRIEND, SO THERE WAS EXTRA COST ON MY ENDBUT, I DID SEND ANOTHER EMAIL TO THEIR EXECUTIVE REP, AND TOLD HIM THAT THEY REALLY NEED TO IMPROVE CUSTOMER SERVICE, AND ADMIT WHEN THEY MADE A MISTAKE, AND HONESTLY DO WHAT THEY CAN TO CUT CORNERS, AND SPEED UP THE PROCESS WHEN THEY WERE AT FAULT FOR MESSING UP MY ON-LINE ORDERI WONDER IF I WOULD HAVE EVEN GOTTEN A LAPTOP IF I DID NOT CONTACT THEMWHEN I PURCHASE FROM AMAZON OR EBAY, I NEVER HAVE TO BABYSIT MY ORDER WITH THEMI ALWAYS GET WHAT I ORDERED, WITH NO INTERVENTIONI CAN ONLY HOPE THEY DO SOMETHING WITH THE ART OF COMPROMISE, ESPECIALLY WHEN THEY WERE IN ERROR NO FURTHER ACTION IS NECESSARY FROM THE Revdex.comTHANK YOU FOR INTERCEDING, AND THANKS TO [redacted] ALSO Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] Customer expressed dissatisfaction with Dell service and support and wants a new replacement or refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty and the Return PolicyFurthermore, our representative offered service and support, as per the terms of Dell’s Limited Hardware Warranty; however, customer elected not to accept our offer of assistanceTheir request for new replacement or refund was respectfully deniedWe remain ready to assist Ms [redacted] within the terms of the warranty and our other policiesShould she have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Today’s Date: 03/10/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] D [redacted] , to address the contents of their correspondenceThe customer is requesting a refund of the unit after receiving the replacement order in proper orderAt this time the agent has advised the customer given the age of the order, the missing original unit, and having accepted and received the replacement unit, we cannot issue a refundUnfortunately a refund is not an optionDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist in processing the refund A refund for $has since posted to the customer’s account We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell's technical support is utterly ineffectiveI sent my laptop in to have a bright spot fixedIt came back damaged from the technician who worked on it and the new LCD was faulty as wellI sent it in a second time to have it and the keyboard fixedThe LCD was not fixed and my laptop was damaged further by the technician who replaced the keyboardI sent it in a third time and my problems with the LCD and damage done by Dell's technical support still persistVijay says that they will not repair cosmetic damage, meaning they won't take responsibility for damaging my laptopThe technical support is based in India where they do not understand U.SlawsDell's technical support is unethical and uselessI am contacting Dell corporatePending their response, I will be preparing for a lawsuit Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:No customer representative from Dell has offered me a solution or has even acknowledged that their sales rep ( [redacted] ***) messed up my order I have talked on the phone to [redacted] and [redacted] The latter, Ms [redacted] , even called me at home at 9:pm EST (!) and then proceeded to subject me to a relentless & aggressive barrage of verbiage without letting me get a word in edgewise To talk to these Dell customer representatives, who seem to be calling from India, is pointless & painful: they offer no solution, and they refuse to acknowledge any mistake on the part of their sales rep (a mistake I have explained & proven to them repeatedly) This has become a very aggravating situation, and a serious waste of my time Moreover, I believe that Dell has engaged in dubious behavior when they started calling me home at night (9:pm) to essentially shut me down in an aggressive fashion.No, nothing has been solved The response from Dell has been only verbal harassment and cavalier disregard for the facts -Dr [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative verified that the customer was sent the third party promotional bundle that was offered and denied the customer’s request for additional items If the customer is dissatisfied with her order, she may return it within Dell’s thirty day Return Policy for a full refund We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer Dell is willing to repair her computer per the terms and conditions of the warranty A refund is not possible due to the system being out of the Dell return period Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This matter should not be closed as the refund promised will not post until the next business cycle This would be next month Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of the submission, a Dell representative, [redacted] , attempted to contact the customer by telephone and e-mail to discuss their concerns however, to date; there has been no response to the representative’s contact attempts Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Thank you for providing a copy of the customer submission A Dell representative, [redacted] , has contacted the customer and is working with them to reach a reasonable resolution The representative can bereached directly by email at [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his monitor replaced under the warrantyWe regret any dissatisfaction he may have experienced and appreciate the feedback provided A transfer of ownership has been completed and Dell records indicate a service dispatch to exchange the monitor was being processed when we received the customer’s submission A Dell representative contacted the customer to discuss his concerns and remained engaged until the replacement monitor shipped and was received by the customer We ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customers’ feedback has been noted but does not change the terms and conditions of the gift card [redacted] Supplemental Payment It is your responsibility to know the amount of funds available on the Card at the time of purchaseTo obtain your fund availability, visit the Internet address on the back of the Card or contact Customer Service at [redacted] If your desired purchase amount is greater than your available funds, supplemental payment may be made using any credit card accepted by DellExcept for such credit cards, Cards will not be accepted by Dell in combination with any other form of payment including, without limitation, Dell Preferred AccountsDell reserves the right to solely determine which credit cards it shall acceptSuch credit cards as subject to change without noticeAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, *** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have resolved my complaint against Dell Computers and I have received a new computer from them yesterday If you need any other information please e-mail me Thank you for your help.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I spoke with the Advanced Resolution Group, [redacted] In response to my dissatisfaction in the manner in which he conducted our call, I sent the following email on June 7th 2016, which remains unansweredHe literally allowed for no discussion of the case at hand, and asked questions that demonstrated not even a most basic understanding of the complaintHe did however successfully regurgitate Dell's position, which I had already acknowledged an understanding of and why it was unacceptable in previous correspondence and in the complaint filed with the Revdex.com In our discussion I was extremely disappointed that my complaint letter was not read in fullThe questions you asked demonstrated that you had not been in full recognition of my complaintFor example, you asked if I was informed of a holdMy complaint informs the reader that I was aware of Dell's claim of a "liquid spill"You even asked what I was looking for, my complaint specifically outlines thisI had been told by Dell Representatives on the phone (feel free to read my case to see some of the individuals spoken with) and others that this matter would be investigated further, but the response I am now getting seems to indicate that you looked at a form where someone had checked off a box about liquid damage and decided to just regurgitate that determinationI wish to be sent details now of the spill that is claimed by DellPlease if possible show photography, what kind of liquid, and quantities measured and locationsThank youBesides Dell being unable to prove otherwise, the laptop's quality in craftsmanship was observed through the previous issues that Dell had to fix with this unitFor example, not long after purchase, the LCD would touch itself and became unusable! My issues are further substantiated through other users who have owned this model: [redacted] and countless others experiencing defects or craftsmanship issues in LCD, or other aspects of the unit during use (or even upon computer delivery)The replacement LCD Dell used to fix the touch screen malfunction in the display unit even immediately upon arrival showed issue, in fact, very noticeable backlight bleed which is very consistent with other user's experiencesThis had left me extremely disappointedThe assistance of Dell Support representatives saying contradicting things, such as an investigation being conducted, or that my photos would be reviewed (then others asking for them), further complicates this experience making it less than smoothAs a result, I was forced to escalate the case and will continue to do so until a fair resolution is made: ***,I have filed with the Revdex.com, you have left me no choice but to move forward with other options necessary to get a fair resolutionI did not under any circumstances spill liquid at any point on this LCDI have done nothing but take good care of the laptopIn addition, I have supplied photos to Dell that show the laptop in the condition prior to being sent, and there is no visible liquid on the screenI am extremely upset and disappointed in how this is being handledI don't know how you're going to make me want to buy a Dell ever again at this point and I will be sure to share this experience with othersIt was sitting on my desk when I went to turn it on, and it did not work upon turning it on when an hour before it worked perfectly fineI look forward to Revdex.com to assist in this matter.Thank you.As an entrepreneur and as an individual, I use my laptop daily for work purposesThis was my first Dell laptop, and I am finding it hard for me to consider Dell in the way things were handled from consumer support to the quality of the laptop itself and the honoring of a warrantyThis is spoken both as a consumer and a decision-maker for business purposesI am simply disheartened by the entire process and Dell's quality from day one, and I really wanted to love the computer because when it worked, it seemed nice, however as much as I tried to love it and take care of it, I was not taken care of.Of course, as a long time technology and computer user, I am aware that computers have a high rate of malfunction and failureHowever, what sets companies apart is the customer service and warranty support during the warranty coverage period However, I have never encountered such a determined and bogus effort to avoid providing warranty serviceThe good news for Dell is I do not consider this matter closed, and there is still opportunity for this matter to be resolvedI look forward to your assistance in this matter Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionWe apologize for the confusion with the updatesThe customer has been provided a resolution with an exception being made outside the warranty to provide an onsite tech to come replace the partThe claims the customer is making in his rebuttal are unfounded and our offer will remain open for daysIf the customer would like to move forward with the resolution offered he may contact the representative by emailing [redacted] @dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative made multiple attempts to contact the customer by telephone and e-mail to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect priceWe ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I HAVE responded to Dells "offer" of troubleshooting I have spent countless hours on the phone with INDIA I DID accept the offer of an onsite technician to come here and troubleshoot That technician had NO instructions regarding troubleshooting And, Dell had provided him with the wrong part THIS system arrived on Dec31st The problem reported immediatelyI am fully aware of Dells Warranty (which I paid to extend by Four years) I am well within the initial days Again, I have responded to all emails sent to me I have been on the phone with INDIA and I did accept their offer of "troubleshooting and an onsite technician All of the above failed As for replacement systems, it is NOT the customers fault that Dell has provided me with defective Systems Again, the "form" emails sent to me have been responded to I did cooperate with the "troubleshooting" attempts, which failed I did agree to an onsite technician, which also failed I am entitled to what I paid for: A system that is new, and has no issues Dell is refusing to honor my Warranty and I will not accept numerous attempts to "fix" a brand new Computer The last "form - identical" email from INDIA was responded to by me telling that person to direct his further correspondence to my attorney I gave him my Attorneys contact information Prior to my complaint to the Revdex.com, INDIAs email to me was: "we will make no further attempts to follow up on your case" I strongly reject Dells remarks, and their solution of ENDLESS attempts to "troubleshoot" A HARDWARE MALFUNCTION Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative followed up with the customer and confirmed the credit has posted to his Dell Financial accountThe representative also provided him the current balance of his accountIf the customer has any further questions she may contact the representative by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me THEY HAD THE LAPTOP AT MY DOOR DAYS AFTER CHRISTMASI STILL HAD TO SEND THE LAPTOP TO MY YEAR OLD FRIEND, SO THERE WAS EXTRA COST ON MY ENDBUT, I DID SEND ANOTHER EMAIL TO THEIR EXECUTIVE REP, AND TOLD HIM THAT THEY REALLY NEED TO IMPROVE CUSTOMER SERVICE, AND ADMIT WHEN THEY MADE A MISTAKE, AND HONESTLY DO WHAT THEY CAN TO CUT CORNERS, AND SPEED UP THE PROCESS WHEN THEY WERE AT FAULT FOR MESSING UP MY ON-LINE ORDERI WONDER IF I WOULD HAVE EVEN GOTTEN A LAPTOP IF I DID NOT CONTACT THEMWHEN I PURCHASE FROM AMAZON OR EBAY, I NEVER HAVE TO BABYSIT MY ORDER WITH THEMI ALWAYS GET WHAT I ORDERED, WITH NO INTERVENTIONI CAN ONLY HOPE THEY DO SOMETHING WITH THE ART OF COMPROMISE, ESPECIALLY WHEN THEY WERE IN ERROR NO FURTHER ACTION IS NECESSARY FROM THE Revdex.comTHANK YOU FOR INTERCEDING, AND THANKS TO [redacted] ALSO Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] Customer expressed dissatisfaction with Dell service and support and wants a new replacement or refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty and the Return PolicyFurthermore, our representative offered service and support, as per the terms of Dell’s Limited Hardware Warranty; however, customer elected not to accept our offer of assistanceTheir request for new replacement or refund was respectfully deniedWe remain ready to assist Ms [redacted] within the terms of the warranty and our other policiesShould she have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Today’s Date: 03/10/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] D [redacted] , to address the contents of their correspondenceThe customer is requesting a refund of the unit after receiving the replacement order in proper orderAt this time the agent has advised the customer given the age of the order, the missing original unit, and having accepted and received the replacement unit, we cannot issue a refundUnfortunately a refund is not an optionDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist in processing the refund A refund for $has since posted to the customer’s account We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell's technical support is utterly ineffectiveI sent my laptop in to have a bright spot fixedIt came back damaged from the technician who worked on it and the new LCD was faulty as wellI sent it in a second time to have it and the keyboard fixedThe LCD was not fixed and my laptop was damaged further by the technician who replaced the keyboardI sent it in a third time and my problems with the LCD and damage done by Dell's technical support still persistVijay says that they will not repair cosmetic damage, meaning they won't take responsibility for damaging my laptopThe technical support is based in India where they do not understand U.SlawsDell's technical support is unethical and uselessI am contacting Dell corporatePending their response, I will be preparing for a lawsuit Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:No customer representative from Dell has offered me a solution or has even acknowledged that their sales rep ( [redacted] ***) messed up my order I have talked on the phone to [redacted] and [redacted] The latter, Ms [redacted] , even called me at home at 9:pm EST (!) and then proceeded to subject me to a relentless & aggressive barrage of verbiage without letting me get a word in edgewise To talk to these Dell customer representatives, who seem to be calling from India, is pointless & painful: they offer no solution, and they refuse to acknowledge any mistake on the part of their sales rep (a mistake I have explained & proven to them repeatedly) This has become a very aggravating situation, and a serious waste of my time Moreover, I believe that Dell has engaged in dubious behavior when they started calling me home at night (9:pm) to essentially shut me down in an aggressive fashion.No, nothing has been solved The response from Dell has been only verbal harassment and cavalier disregard for the facts -Dr [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative verified that the customer was sent the third party promotional bundle that was offered and denied the customer’s request for additional items If the customer is dissatisfied with her order, she may return it within Dell’s thirty day Return Policy for a full refund We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer Dell is willing to repair her computer per the terms and conditions of the warranty A refund is not possible due to the system being out of the Dell return period Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This matter should not be closed as the refund promised will not post until the next business cycle This would be next month Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of the submission, a Dell representative, [redacted] , attempted to contact the customer by telephone and e-mail to discuss their concerns however, to date; there has been no response to the representative’s contact attempts Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Thank you for providing a copy of the customer submission A Dell representative, [redacted] , has contacted the customer and is working with them to reach a reasonable resolution The representative can bereached directly by email at [redacted]