Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionMr [redacted] contacted our Dell Financial Services believing a DFS Business line of credit was openedWe have confirmed that was not the caseDell has confirmed that the customers information was not released this was a case of a customer paying with their own credit card but the order was mistakenly placed on Mr [redacted] Dell accountThe orders were cancelled due to not passing the verification processWe are unable to provide credit card information because it is not visible due to orders being cancelledAt this time Dell considers this issue closedOur representative may be contacted directly by e-mail at [redacted] @DELL.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Our records indicate that a new representative will be assigned to the accountPer the terms of Dell’s Limited Hardware Warranty, in order to obtain support, it would be necessary for the customer to engage with a Dell technical representative to perform diagnostics to determine what, if any, hardware component is not functioning properlyDell cannot provide support under the warranty without the customer’s cooperation to determine the cause of the issueWe remain ready to assist the customer within the terms of the warranty and our other policiesThe representative will be following up with the customer within to hoursSincerely Advanced Resolution Group Incident [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I have spoke with this individual who stated he could not do anything for me when I explain the problem several times to himI would like someone who is above who to contact me or someone else who can ACTUALLY HELP SOLVE THE ISSUEIt has been days since I have been able to use my Dell laptop and it now states battery will explodeNot sure how there’s a warranty but no one can seem to replace the batteryI will also be making a complaint to the FTC as of today Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I did receive a call from DellI was told that I would receive a box to send my laptop in to have the work done on itI was told I would receive a follow up email and that I was to let him know in the email when I received the box and again when I shipped the laptopI received the email but have not received the box to ship them the laptopI received another email telling me that Dell had confirmation of the box being delivered and I responded to that email stating that the box was never delivered to my addressI also told him in the email that I had confirmed my address to him before the box was shipped to me so they had the correct address but I had received no box at my addressI'm still waiting on the box to send it in to be fixed Regards, [redacted]
Complaint: [redacted] Dear Revdex.com, I am rejecting this response because this business has a history of not honoring their Warranty like they should and I consider this resolution a not acceptableThey wouldn't even honor their promise ONE (1) TIME ONLYTherefore this incident has not been resolved and I stand my ground regarding my request Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Complaint: [redacted] I am rejecting this response because: I have included the message sent by Dell below What is reason for not providing what was promised?Respectfully request a full refund since different DELL employees have contacted me in reference to the Revdex.com complaint, trying to dissuade/bully me from receiving the certified I have included the meaning below:bul•ly1'bo?ole/verbgerund or present participle: bullying use superior strength or influence to intimidate (someone), typically to force him or her to do what one wants.replacement I was willing to accept a certified replacement, however since I am literally being harassed to accept a refurbished, I will like to take my business to HP since they more are customer focused There are too many unethical and immoral activities going on with DELLs employees The consumer is being bullied form receiving the items purchased at additional cost[redacted] Dell representative, [redacted] , is working with the customer to achieve an amicable resolution for their concernsOur records indicate, a Depot service has been issued; however, the customer elected not to mathe unit for serviceOur representative also offered an onsite service, as well as, a certified replacement unitWe ask that the customer contact our representative at [redacted] @Dell.com with their decision at the earliest [redacted] Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that all orders such as his were cancelled due to a pricing error on Dell.com As a good will gesture [redacted] has offered the customer a 15% discount on any order placed in the next days Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Dell has supported the system under the terms of the warrantyOur records do not reflect the customer’s claimsDell respectfully denies the customer’s request for free extended warrantySincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent computer order We regret any miscommunication which may have occurred and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance For customer satisfaction reasons, our representative processed a $concession and the customer indicated he is is going to pay the balance of the order with a check We ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has offered to service the system and update the customer’s warranty information if they so desire Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dell representative [redacted] will again send another system configuration the customer will need to review and respond with approvalOnce approval has been given the representative will authorize the exchangeThe representative has provided his contact information
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired and returned or replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, Dell records indicate the customer has been contacted by Dell representatives and a service dispatch to process an exchange has been generated An exchange computer was shipped to the customer who confirmed that the replacement appears to be working fineThe customer may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that her printer is out of warranty so it is not entitled to support Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized the servicing of Mr [redacted] ’s computer by shipping it to the Dell Depot for repair Parts replaced include the hard drive, motherboard and the assembly cable The customer has received the computer back from the depot and informs the system is working fine now Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: First off, I have never requested a replacement unit, although one would be nice, but it would probably be equally as awful as the one I have nowNever once did I ask for a new computer, so that is a 100% complete lie by DellSecondly, my third party software was something brought up in the first letter sent to Dell corporate headquarters, not a demandI am more focused on the computer ACTUALLY WORKING than I am of anything Dell has cost me at this pointI used it as an example as to how Mr [redacted] insisted I was a liar through all of our communications, including trying to claim my computer does not shut off on it's own or freeze during startup and shut downMy computer is under warranty for REPAIRS, not replacement, until March of 2018, and Dell refuses to repair their computer that apparently was not repaired the first time when they, again, insisted nothing was wrong, yet they allegedly had to re-install an entire hard drive in less than four monthsAs is evident from my original complaint, Dell, and specifically Mr [redacted] are manipulators of the truth, and will do anything they can to not honor the warranty, a legal and binding agreement included in the purchase priceHe lies and lies, as is evident in his one response to the Revdex.com, so imagine what I have been dealing with for over a month nowI need my computer repaired, which costs me income as my work is computer-based, remotelyWhy in God's name would any sane person want to send their computer back to Dell, where it was not repaired correctly the first time, and lose days of work and income? It makes no sense whatsoever, and anyone with common sense would realize thatThis is what happens when you hire people from a different background to take calls that are strictly there to collect a pay check, not helpLast I checked, I purchased my computer in Lansing, MI, not overseasDell is legally obligated to handle this warranty issue, or face legal repercussionsIt should be noted that the CEO, VP, and other corporate officers were sent the same information, yet no one has the integrity to respond, despite me asking to never hear from Mr [redacted] againIt is Dell's game to play, and they are going to lose on this one, as they are failing to meet their contractual obligations via the warrantyAt the end of the day, I am confident the Revdex.com will see that Dell has become a dirtbag company that does not accept responsibility for their actions or productsAs I noted earlier, my case is not the exception but the normwith Dell technical support, so it is time they realize the ramifications for running a shady company, as they are no better than thieves sitting behind a computer Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:My only main consideration to buy from DELL was recorded promise by sales person to send me $eGift card with my purchaseIndeed, [redacted] from India who handled my case has confirmed that two $eGift cards will be send to meIt was another lieI never got $eGift card because company refused to send it to customers like meThis company and her staff in India use oriental bazaar tactic to mislead American consumers and sell their products.This company indeed Deliver Enormous Lies for Less or DELL Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative worked with our account verification team to resolve this matterOur records show that the credit for order# [redacted] has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a credit for order# [redacted] to the original form of payment, which should reflect on her next billing statementOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionMr [redacted] contacted our Dell Financial Services believing a DFS Business line of credit was openedWe have confirmed that was not the caseDell has confirmed that the customers information was not released this was a case of a customer paying with their own credit card but the order was mistakenly placed on Mr [redacted] Dell accountThe orders were cancelled due to not passing the verification processWe are unable to provide credit card information because it is not visible due to orders being cancelledAt this time Dell considers this issue closedOur representative may be contacted directly by e-mail at [redacted] @DELL.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Our records indicate that a new representative will be assigned to the accountPer the terms of Dell’s Limited Hardware Warranty, in order to obtain support, it would be necessary for the customer to engage with a Dell technical representative to perform diagnostics to determine what, if any, hardware component is not functioning properlyDell cannot provide support under the warranty without the customer’s cooperation to determine the cause of the issueWe remain ready to assist the customer within the terms of the warranty and our other policiesThe representative will be following up with the customer within to hoursSincerely Advanced Resolution Group Incident [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I have spoke with this individual who stated he could not do anything for me when I explain the problem several times to himI would like someone who is above who to contact me or someone else who can ACTUALLY HELP SOLVE THE ISSUEIt has been days since I have been able to use my Dell laptop and it now states battery will explodeNot sure how there’s a warranty but no one can seem to replace the batteryI will also be making a complaint to the FTC as of today Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I did receive a call from DellI was told that I would receive a box to send my laptop in to have the work done on itI was told I would receive a follow up email and that I was to let him know in the email when I received the box and again when I shipped the laptopI received the email but have not received the box to ship them the laptopI received another email telling me that Dell had confirmation of the box being delivered and I responded to that email stating that the box was never delivered to my addressI also told him in the email that I had confirmed my address to him before the box was shipped to me so they had the correct address but I had received no box at my addressI'm still waiting on the box to send it in to be fixed Regards, [redacted]
Complaint: [redacted] Dear Revdex.com, I am rejecting this response because this business has a history of not honoring their Warranty like they should and I consider this resolution a not acceptableThey wouldn't even honor their promise ONE (1) TIME ONLYTherefore this incident has not been resolved and I stand my ground regarding my request Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Complaint: [redacted] I am rejecting this response because: I have included the message sent by Dell below What is reason for not providing what was promised?Respectfully request a full refund since different DELL employees have contacted me in reference to the Revdex.com complaint, trying to dissuade/bully me from receiving the certified I have included the meaning below:bul•ly1'bo?ole/verbgerund or present participle: bullying use superior strength or influence to intimidate (someone), typically to force him or her to do what one wants.replacement I was willing to accept a certified replacement, however since I am literally being harassed to accept a refurbished, I will like to take my business to HP since they more are customer focused There are too many unethical and immoral activities going on with DELLs employees The consumer is being bullied form receiving the items purchased at additional cost[redacted] Dell representative, [redacted] , is working with the customer to achieve an amicable resolution for their concernsOur records indicate, a Depot service has been issued; however, the customer elected not to mathe unit for serviceOur representative also offered an onsite service, as well as, a certified replacement unitWe ask that the customer contact our representative at [redacted] @Dell.com with their decision at the earliest [redacted] Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that all orders such as his were cancelled due to a pricing error on Dell.com As a good will gesture [redacted] has offered the customer a 15% discount on any order placed in the next days Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
When contacted, cust confirmed system functionality, confirmed no other issueSent closure email
Dear Revdex.com, Dell has supported the system under the terms of the warrantyOur records do not reflect the customer’s claimsDell respectfully denies the customer’s request for free extended warrantySincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent computer order We regret any miscommunication which may have occurred and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance For customer satisfaction reasons, our representative processed a $concession and the customer indicated he is is going to pay the balance of the order with a check We ask that he contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has offered to service the system and update the customer’s warranty information if they so desire Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
A Dell representative has contacted Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted]
Dell representative [redacted] will again send another system configuration the customer will need to review and respond with approvalOnce approval has been given the representative will authorize the exchangeThe representative has provided his contact information
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired and returned or replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, Dell records indicate the customer has been contacted by Dell representatives and a service dispatch to process an exchange has been generated An exchange computer was shipped to the customer who confirmed that the replacement appears to be working fineThe customer may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that her printer is out of warranty so it is not entitled to support Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized the servicing of Mr [redacted] ’s computer by shipping it to the Dell Depot for repair Parts replaced include the hard drive, motherboard and the assembly cable The customer has received the computer back from the depot and informs the system is working fine now Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: First off, I have never requested a replacement unit, although one would be nice, but it would probably be equally as awful as the one I have nowNever once did I ask for a new computer, so that is a 100% complete lie by DellSecondly, my third party software was something brought up in the first letter sent to Dell corporate headquarters, not a demandI am more focused on the computer ACTUALLY WORKING than I am of anything Dell has cost me at this pointI used it as an example as to how Mr [redacted] insisted I was a liar through all of our communications, including trying to claim my computer does not shut off on it's own or freeze during startup and shut downMy computer is under warranty for REPAIRS, not replacement, until March of 2018, and Dell refuses to repair their computer that apparently was not repaired the first time when they, again, insisted nothing was wrong, yet they allegedly had to re-install an entire hard drive in less than four monthsAs is evident from my original complaint, Dell, and specifically Mr [redacted] are manipulators of the truth, and will do anything they can to not honor the warranty, a legal and binding agreement included in the purchase priceHe lies and lies, as is evident in his one response to the Revdex.com, so imagine what I have been dealing with for over a month nowI need my computer repaired, which costs me income as my work is computer-based, remotelyWhy in God's name would any sane person want to send their computer back to Dell, where it was not repaired correctly the first time, and lose days of work and income? It makes no sense whatsoever, and anyone with common sense would realize thatThis is what happens when you hire people from a different background to take calls that are strictly there to collect a pay check, not helpLast I checked, I purchased my computer in Lansing, MI, not overseasDell is legally obligated to handle this warranty issue, or face legal repercussionsIt should be noted that the CEO, VP, and other corporate officers were sent the same information, yet no one has the integrity to respond, despite me asking to never hear from Mr [redacted] againIt is Dell's game to play, and they are going to lose on this one, as they are failing to meet their contractual obligations via the warrantyAt the end of the day, I am confident the Revdex.com will see that Dell has become a dirtbag company that does not accept responsibility for their actions or productsAs I noted earlier, my case is not the exception but the normwith Dell technical support, so it is time they realize the ramifications for running a shady company, as they are no better than thieves sitting behind a computer Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:My only main consideration to buy from DELL was recorded promise by sales person to send me $eGift card with my purchaseIndeed, [redacted] from India who handled my case has confirmed that two $eGift cards will be send to meIt was another lieI never got $eGift card because company refused to send it to customers like meThis company and her staff in India use oriental bazaar tactic to mislead American consumers and sell their products.This company indeed Deliver Enormous Lies for Less or DELL Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative worked with our account verification team to resolve this matterOur records show that the credit for order# [redacted] has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a credit for order# [redacted] to the original form of payment, which should reflect on her next billing statementOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc