Dear Revdex.com, Our records indicate that Dell representative [redacted] is working on with the customer since the system began having issuesThe representative will continue to be the customers point of contact until confirmed resolutionPlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell made a statement to me that I rejected a prior offer to have an extended warranty when a warranty extension was not offered. Also, Dell representatives told me after the third repair that I would be eligible for a new device because the device Dell sold me was a lemon. Again, Dell did not honor that statement when I called about the forth repair. Regards, [redacted] ***
Dear RevDex.com I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this... experience. Dell representative, [redacted] , contacted the customer apologized for the delay. The representative continued to monitor the account and confirmed credit has posted. We remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc.
Dear RevDex.com, Our records indicate that the customer was advised about fee based software support on 12/15/16 about fee based support prior to purchasing. The customer system original came with Windows 10 it was the customer’s choice to attempt to downgrade the operating system. The customer was provided support on how to do it and referred to self-help on Dell support. The customer continued to call in with questions and was advised on numerous occasions he will need to purchase a software contract. The customer will need to contact ###-###-#### to purchase a software contract. Sincerely Advanced Resolution Group Incident [redacted] Dell.
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***A hard drive with Windows has been dispatchedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has authorized the cancelation and full refund to the customer for the extended warranty The customer should receive their refund check in the mail We certainly do apologize for any inconvenience or frustration this matter may have caused the customer Please have the customer contact our representative directly by email at [redacted] _***@Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Today’s Date: 10/07/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued technical concerns with their Dell systemAt this time the agent has processed a refund for the customerWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have additional questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer was advised that the form needs to also have the current date and the additional information already informed onPlease have the customer contact the representative by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dell representative, [redacted] will continue to be the customers’ point of contactAt this time the representative is waiting for the customer to confirm that we have identified the correct systemWe understand the customer is in the process of moving or deploying by his rebuttalWe will not be able to resolve the issue without properly identifying the systemWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because That's a lie & do not appreciate being called a liar as Federal Express tracking [redacted] shows delivered on 3/7/is for the cable and not the new hard drive I was promised , as he claimsI have emailed them the enclosed information several times and uploaded it also on this site previously and I am uploading them again , along with my email to on the 9th to [redacted] I do not apprecia [redacted] was unable to get any resolution from their staff in PhillipinesThank youMy contact info is: ###-###-#### and email: [redacted] @gmail.com.Enclosed are the items sent to DELL previously and a couple of times to different individuals with no resolutionPictures of laptop received with no HDD , the resolution form from Dell with items included in package and my notes of items missing and the note from Dell that the laptop already includes the new HDD and operation system Reinstall ( both a lie)Time and frustration spent on this issue is worth a lot more than the HDD and I am very disappointed with DELL and their customer service and the way they treat their customers.To resolve the issue I need: The new HDD with the operating system installed or the operation system in a CD and will reinstall it myselfFrom: [redacted] [mailto: [redacted] @yahoo.com] Sent: Thursday, March 9, 11:PM To: ' [redacted] @dell.com' Subject: FW: DELL TECH SUPPORT SR# [redacted] -Screenshots of laptop and Resolution center form enclosed-NEED missing items ASAP-URGENT-2nd sending-Please acknowledge receipt and handle Dear [redacted] , If you want the issue to be resolved, I need Dell to send me the new HDD with operating system installed or in a CD for to install as I was promised over the phone and sent to me in writing with the laptop, a copy of the note that came in from your resolution center is enclosed as well as the pictures of the laptop interior when receivedThis has cost me too much time and grief and the least I expect from Dell and their corporate office and/or higher management is to deliver on what they said they wouldHere are the documentations again which have already been sent to your reps several timesSee below.No need to call me as I am not interested in arguing and proving my case to you again and each person who called me pretend they do not know anything about the case and I am tired of itI have had it with your staffIf you want this issue resolved, deliver the New HDD with operating system installed and consider the case closed otherwise it is notThank you From: [redacted] @dell.com [mailto: [redacted] @dell.com] Sent: Wednesday, March 8, 2:AM To: [redacted] @gmail.com Subject: Incident # [redacted] Dell Customer CommunicationDear ***, This email is with reference to the conversation we had earlier regarding your Dell computerPlease update me on the results of your IT person visit to connect back the Hard drive cable and Hard Drive If you have any questions or concerns regarding the issue discussed today, please do reply to this email or call me and I would be glad to assist you furtherRegards, [redacted] Dell | Advanced Resolution GroupPhone [redacted] My work schedule is from 9:am - 6:pm CST Monday to FridayP Please consider the environment before printing this e-mail Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The value of the product outweighs the refund valueBy having to re-purchase the product, I would suffer a $lossMr ***, Dell's representative, in a very condescending tone throughout our entire phone call offered only a 5% discount on a future order as compensation - a value of about $compared to the $I would be losing if I were to re-order with DellThis is nowhere near enough to cover their errorsIn addition, I have received a response from FedEx's corporate office claiming that Dell never even transferred the package into their possession - meaning Dell didn't live up to their end of the dealThis is advertisement on Dell's part, and I demand that they complete the transaction as agreed upon Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceDepot service was provided and our records indicate the system has been repaired and delivered to the customer; however, she has not responded to subsequent contact attemptsWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Wayne L***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer respectfully denied the request for a new exchangeThe representative did authorize an onsite to replace parts and attempted several times to confirm no further issues with the system but had no response from the customerWe remain available to assist the customer under the terms and conditions of warranty, Please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Mr [redacted] expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback Upon further review, it has been noted that the original computer, a Dell XPS M1530R, was purchased during Per the terms and conditions of Dell’s Limited Hardware Warranty, computers which exhibit issues subject to coverage under the warranty may be replaced with refurbished computers, as described in the warranty termsDell’s policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchased and does not entitle a customer to upgrades from previous exchange computers sent from Dell Dell is not required to provide additional upgrades based on the warranty and our policies Since the date of the original submission, Dell representatives contacted Mr [redacted] and his request for a new, upgraded unlike exchange computer is being denied His options are to repair his existing computer, accept an exchange for an Alienware 17, or opt for a refund for the prorated balance of the latest warranty extension purchased on an exchange computer sent from Dell We ask that Mr [redacted] contact our representative within ten (10) days from the date of this response for any further assistance he may need regarding this matter after which time all offers will be withdrawn and we will assist him with support per the terms of the warranty.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Today’s Date: 03/07/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states extensive repairs issued on the unitAt this time an exchange was processed for the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] was instrumental in assisting the customer with the return of the equipment and the full refund back to her original form of payment, her Dell Preferred Account We apologize for any difficulties the customer may have had in this transaction Please have the customer contact our representative directly by email at [redacted] @Dell.com if she should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dear Revdex.com, While my printer was covered under the warranty, Dell sent out a technician multiple times to repair this same problem With each repair attempt, the printer would work for a few hundred pages and would fail again As experts on this printer, why were so many repairs not performed in a good workmanship manner? Why were the repairs temporary rather than permanent? Was it to buy just enough time for my warranty to expire? To now assert that my option is limited to an inferior refurbished machine since my warranty is expired is disingenuous They used and deceptive trade practices to run out my warranty Due to their last response, I purchased a competitor's product and will be setting it up today As a long time Dell customer I am very disappointed I will never buy a Dell product again By "saving" a few pennies by not working with me on a reasonable compromise, they will lose even more through lost ink sales and future equipment sales to me and my family How is that a good long term business decision? Sincerely, [redacted] *** Regards, [redacted] *** Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The person this response comes from has hung up on me more than once now, is arrogant, rude and won't even hear me out; they can't even tell me WHERE to send it! I would like very much to speak w/a person, in the UNITED STATES from Dell CorporateThe agent I have been speaking w/claims he is the top of the ladder, NOBODY else available to speak w/Really? I got this same treatment from '***' back in JanuaryWhat has been offered is the same as has been done numerous times to this computerDell takes remote charge of my computer and comes back w/diagnostics which indicate nothing is wrongI then have an unresolved issue and actually a machine that functions worse than before, now stalling/freezing on the internet or unable to close email Dell sent an onsite tech to my home May w/a replacement keyboard and mouse for a machine that doesn't even exist, another service tag # than this SECOND defective productAt the risk of repeating myself, if Dell could send the tech here, they can do it again with the items to repair as transferred warranty providesWhy did the warranty provide for this before? It's like they are punishing me for their mistake! Even the tech who came to my home agree it is horrible customer service to treat clients like this and I am only one of manyThe most shameful part is I have gone through this very stressful nonsense w/TWO computers now, back to back, for monthsAgain, I have had to retype this, as I do each email or any response on the internet, each and every day, over and over because of the jumping cursor and deletion of my text Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: For over months I have had an issue with my laptop and DELL missed every opportunity to correct the problemI spent over hours on the phone on multiple occasions with Dell Support, allowing remote accessing to my laptopThey damaged the laptop even furtherI FedExed the laptop to themWhen it was returned, It was damaged with another problemAfter hours of phone conversation and remote access by support again, I FedExed the laptop for a SECOND timeUpon receiving the laptop back, I found that the original problem was not fully resolved and on top of that, they downgraded my laptop operating system to an older Window's versionNow they want me to waste my time even further by allowing a technician to come to my place to address the problem after months of struggleAs an owner of a small company I can not afford to spend any more time on a simple laptop and have lost faith in their repairs After the first month of these issues Dell had the opportunity to resolve them swiftly by replacing the laptop but they refuseI am very unsatisfied with my laptop and at this point I consider it a lossI request that Revdex.com publishes my complaint about DEll Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] is working on with the customer since the system began having issuesThe representative will continue to be the customers point of contact until confirmed resolutionPlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell made a statement to me that I rejected a prior offer to have an extended warranty when a warranty extension was not offered. Also, Dell representatives told me after the third repair that I would be eligible for a new device because the device Dell sold me was a lemon. Again, Dell did not honor that statement when I called about the forth repair. Regards, [redacted] ***
Dear RevDex.com I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this... experience. Dell representative, [redacted] , contacted the customer apologized for the delay. The representative continued to monitor the account and confirmed credit has posted. We remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc.
Dear RevDex.com, Our records indicate that the customer was advised about fee based software support on 12/15/16 about fee based support prior to purchasing. The customer system original came with Windows 10 it was the customer’s choice to attempt to downgrade the operating system. The customer was provided support on how to do it and referred to self-help on Dell support. The customer continued to call in with questions and was advised on numerous occasions he will need to purchase a software contract. The customer will need to contact ###-###-#### to purchase a software contract. Sincerely Advanced Resolution Group Incident [redacted] Dell.
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***A hard drive with Windows has been dispatchedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has authorized the cancelation and full refund to the customer for the extended warranty The customer should receive their refund check in the mail We certainly do apologize for any inconvenience or frustration this matter may have caused the customer Please have the customer contact our representative directly by email at [redacted] _***@Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Today’s Date: 10/07/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued technical concerns with their Dell systemAt this time the agent has processed a refund for the customerWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have additional questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer was advised that the form needs to also have the current date and the additional information already informed onPlease have the customer contact the representative by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dell representative, [redacted] will continue to be the customers’ point of contactAt this time the representative is waiting for the customer to confirm that we have identified the correct systemWe understand the customer is in the process of moving or deploying by his rebuttalWe will not be able to resolve the issue without properly identifying the systemWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because That's a lie & do not appreciate being called a liar as Federal Express tracking [redacted] shows delivered on 3/7/is for the cable and not the new hard drive I was promised , as he claimsI have emailed them the enclosed information several times and uploaded it also on this site previously and I am uploading them again , along with my email to on the 9th to [redacted] I do not apprecia [redacted] was unable to get any resolution from their staff in PhillipinesThank youMy contact info is: ###-###-#### and email: [redacted] @gmail.com.Enclosed are the items sent to DELL previously and a couple of times to different individuals with no resolutionPictures of laptop received with no HDD , the resolution form from Dell with items included in package and my notes of items missing and the note from Dell that the laptop already includes the new HDD and operation system Reinstall ( both a lie)Time and frustration spent on this issue is worth a lot more than the HDD and I am very disappointed with DELL and their customer service and the way they treat their customers.To resolve the issue I need: The new HDD with the operating system installed or the operation system in a CD and will reinstall it myselfFrom: [redacted] [mailto: [redacted] @yahoo.com] Sent: Thursday, March 9, 11:PM To: ' [redacted] @dell.com' Subject: FW: DELL TECH SUPPORT SR# [redacted] -Screenshots of laptop and Resolution center form enclosed-NEED missing items ASAP-URGENT-2nd sending-Please acknowledge receipt and handle Dear [redacted] , If you want the issue to be resolved, I need Dell to send me the new HDD with operating system installed or in a CD for to install as I was promised over the phone and sent to me in writing with the laptop, a copy of the note that came in from your resolution center is enclosed as well as the pictures of the laptop interior when receivedThis has cost me too much time and grief and the least I expect from Dell and their corporate office and/or higher management is to deliver on what they said they wouldHere are the documentations again which have already been sent to your reps several timesSee below.No need to call me as I am not interested in arguing and proving my case to you again and each person who called me pretend they do not know anything about the case and I am tired of itI have had it with your staffIf you want this issue resolved, deliver the New HDD with operating system installed and consider the case closed otherwise it is notThank you From: [redacted] @dell.com [mailto: [redacted] @dell.com] Sent: Wednesday, March 8, 2:AM To: [redacted] @gmail.com Subject: Incident # [redacted] Dell Customer CommunicationDear ***, This email is with reference to the conversation we had earlier regarding your Dell computerPlease update me on the results of your IT person visit to connect back the Hard drive cable and Hard Drive If you have any questions or concerns regarding the issue discussed today, please do reply to this email or call me and I would be glad to assist you furtherRegards, [redacted] Dell | Advanced Resolution GroupPhone [redacted] My work schedule is from 9:am - 6:pm CST Monday to FridayP Please consider the environment before printing this e-mail Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The value of the product outweighs the refund valueBy having to re-purchase the product, I would suffer a $lossMr ***, Dell's representative, in a very condescending tone throughout our entire phone call offered only a 5% discount on a future order as compensation - a value of about $compared to the $I would be losing if I were to re-order with DellThis is nowhere near enough to cover their errorsIn addition, I have received a response from FedEx's corporate office claiming that Dell never even transferred the package into their possession - meaning Dell didn't live up to their end of the dealThis is advertisement on Dell's part, and I demand that they complete the transaction as agreed upon Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceDepot service was provided and our records indicate the system has been repaired and delivered to the customer; however, she has not responded to subsequent contact attemptsWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Wayne L***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer respectfully denied the request for a new exchangeThe representative did authorize an onsite to replace parts and attempted several times to confirm no further issues with the system but had no response from the customerWe remain available to assist the customer under the terms and conditions of warranty, Please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Mr [redacted] expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback Upon further review, it has been noted that the original computer, a Dell XPS M1530R, was purchased during Per the terms and conditions of Dell’s Limited Hardware Warranty, computers which exhibit issues subject to coverage under the warranty may be replaced with refurbished computers, as described in the warranty termsDell’s policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchased and does not entitle a customer to upgrades from previous exchange computers sent from Dell Dell is not required to provide additional upgrades based on the warranty and our policies Since the date of the original submission, Dell representatives contacted Mr [redacted] and his request for a new, upgraded unlike exchange computer is being denied His options are to repair his existing computer, accept an exchange for an Alienware 17, or opt for a refund for the prorated balance of the latest warranty extension purchased on an exchange computer sent from Dell We ask that Mr [redacted] contact our representative within ten (10) days from the date of this response for any further assistance he may need regarding this matter after which time all offers will be withdrawn and we will assist him with support per the terms of the warranty.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Today’s Date: 03/07/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states extensive repairs issued on the unitAt this time an exchange was processed for the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] was instrumental in assisting the customer with the return of the equipment and the full refund back to her original form of payment, her Dell Preferred Account We apologize for any difficulties the customer may have had in this transaction Please have the customer contact our representative directly by email at [redacted] @Dell.com if she should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dear Revdex.com, While my printer was covered under the warranty, Dell sent out a technician multiple times to repair this same problem With each repair attempt, the printer would work for a few hundred pages and would fail again As experts on this printer, why were so many repairs not performed in a good workmanship manner? Why were the repairs temporary rather than permanent? Was it to buy just enough time for my warranty to expire? To now assert that my option is limited to an inferior refurbished machine since my warranty is expired is disingenuous They used and deceptive trade practices to run out my warranty Due to their last response, I purchased a competitor's product and will be setting it up today As a long time Dell customer I am very disappointed I will never buy a Dell product again By "saving" a few pennies by not working with me on a reasonable compromise, they will lose even more through lost ink sales and future equipment sales to me and my family How is that a good long term business decision? Sincerely, [redacted] *** Regards, [redacted] *** Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The person this response comes from has hung up on me more than once now, is arrogant, rude and won't even hear me out; they can't even tell me WHERE to send it! I would like very much to speak w/a person, in the UNITED STATES from Dell CorporateThe agent I have been speaking w/claims he is the top of the ladder, NOBODY else available to speak w/Really? I got this same treatment from '***' back in JanuaryWhat has been offered is the same as has been done numerous times to this computerDell takes remote charge of my computer and comes back w/diagnostics which indicate nothing is wrongI then have an unresolved issue and actually a machine that functions worse than before, now stalling/freezing on the internet or unable to close email Dell sent an onsite tech to my home May w/a replacement keyboard and mouse for a machine that doesn't even exist, another service tag # than this SECOND defective productAt the risk of repeating myself, if Dell could send the tech here, they can do it again with the items to repair as transferred warranty providesWhy did the warranty provide for this before? It's like they are punishing me for their mistake! Even the tech who came to my home agree it is horrible customer service to treat clients like this and I am only one of manyThe most shameful part is I have gone through this very stressful nonsense w/TWO computers now, back to back, for monthsAgain, I have had to retype this, as I do each email or any response on the internet, each and every day, over and over because of the jumping cursor and deletion of my text Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: For over months I have had an issue with my laptop and DELL missed every opportunity to correct the problemI spent over hours on the phone on multiple occasions with Dell Support, allowing remote accessing to my laptopThey damaged the laptop even furtherI FedExed the laptop to themWhen it was returned, It was damaged with another problemAfter hours of phone conversation and remote access by support again, I FedExed the laptop for a SECOND timeUpon receiving the laptop back, I found that the original problem was not fully resolved and on top of that, they downgraded my laptop operating system to an older Window's versionNow they want me to waste my time even further by allowing a technician to come to my place to address the problem after months of struggleAs an owner of a small company I can not afford to spend any more time on a simple laptop and have lost faith in their repairs After the first month of these issues Dell had the opportunity to resolve them swiftly by replacing the laptop but they refuseI am very unsatisfied with my laptop and at this point I consider it a lossI request that Revdex.com publishes my complaint about DEll Regards, [redacted]